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Community Survey Results 2014Prepared by: 2955 Valmont Rd., Suite 300 • Boulder, Colorado 80301 • t: 303-444-7863 • f: 303-444-1145 • www.n-r-c.com City of Boulder 2014 Community Survey Report of Results April 2014 ©Kevin Oliver, November 11, 2013, via Flickr, Creative Commons Attribution. CITY OF BOULDER Jane S. Brautigam, City Manager OFFICE OF THE CITY MANAGER Dear Boulder community members, We are pleased to present to the community the results from the recent Community Survey. The responses indicate that residents continue to rate the quality of life very highly in our community. Most people rate their neighborhoods positively, give high marks to the city’s parks, recreation facilities, bike and pedestrian facilities and open space, and consider Boulder a good place to work. People’s feelings of safety are higher in many categories than in past surveys however safety around flooding has changed significantly. The survey questions were developed to ask about topics most relevant to the daily lives of Boulder residents and that would be of the greatest long-term use to the Boulder City Council and city staff as we consider city goals and priorities, plans for the future and the city’s financial health. The 2014 Community Survey is the tenth in a series of such surveys conducted since 1987. It provides information from a representative cross section of Boulder residents which has been carefully gathered, analyzed and checked to assure a sample that is most representative of the entire community. We appreciate the responses given by those who participated in the survey. We hope that you will find these results interesting and useful. Finally, we encourage and admire your involvement and contributions to making Boulder a better community and place to live. Individual efforts do make the difference! Jane S. Brautigam City Manager City of Boulder Community Survey April 2014 Report of Results (2014-04-25) © 2014 National Research Center, Inc. TABLE OF CONTENTS Executive Summary ........................................................................................................................... 1 Survey Background ............................................................................................................................ 7 What the Survey Was About ............................................................................................................. 7 How the Survey Was Conducted ....................................................................................................... 7 How the Results Are Reported ........................................................................................................... 8 Survey Results ................................................................................................................................... 11 Livable Community ...............................................................................................................................11 Healthy and Socially Thriving Community ....................................................................................12 Safe Community .....................................................................................................................................16 Accessible and Connected Community .............................................................................................19 Eco-Pass ............................................................................................................................................ 19 Transportation Behaviors ................................................................................................................ 20 Internet Access ................................................................................................................................... 21 Economically Vital Community .........................................................................................................22 Environmentally Sustainable Community .......................................................................................25 Good Governance ..................................................................................................................................27 Relations and Communication between Residents and Boulder City Government ..................... 29 City Employees .................................................................................................................................. 36 Priorities for City Services ...................................................................................................................37 Balancing Quality and Importance ................................................................................................. 38 Appendix A: All Results from Community Survey .................................................................... 42 Responses to survey questions excluding “don’t know” responses, with comparisons to previous years’ survey results and other communities ................................................................ 42 Responses to survey questions including “don’t know” responses .................................................. 81 Appendix B: Verbatim Responses to Open-Ended Questions .............................................. 105 Appendix C: Selected Results by Subcommunity ................................................................... 149 Appendix D: Selected Results by Demographic Subgroups ................................................. 162 Appendix E: Selected Results for City Service and Government Ratings by User Status ........................................................................................................................................... 188 Appendix F: Survey Methodology ............................................................................................. 191 Appendix G: Survey Questionnaire ........................................................................................... 197 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 1 © 2014 National Research Center, Inc. EXECUTIVE SUMMARY Survey Background The 2014 Community Survey represents the tenth in a series of surveys conducted periodically by the city, with the first survey administered in 1987. The Boulder Community Survey gives city staff the opportunity to measure their performance over time by tracking resident evaluations of the community and city service delivery. The survey also allows Boulder residents to provide feedback on the quality of life in the city and use of various community amenities. The City of Boulder has divided the city and the area just outside the city (the “service area”) into nine planning subcommunities. From within this service area, 3,017 households were randomly selected to participate in the survey. A total of 785 surveys were returned from households. After accounting for undeliverable surveys, the response rate from Boulder households was 27%. The results of the survey were statistically weighted to the demographics of Boulder from the 2010 U.S. Census. The Boulder Community Survey is comprehensive, covering many topics related to life in the community. In order to connect these results to the values of the community and the goals of the City of Boulder, this report was organized around the city’s Sustainability Framework categories and Priority-based Budgeting (PBB) overarching objectives, called “results.” The PBB result areas for the City of Boulder fall into two broad categories: Quality Community and Good Governance. Within Quality Community, there are six focus areas:  Livable Community  Healthy and Socially Thriving Community  Safe Community  Accessible and Connected Community  Economically Vital Community  Environmentally Sustainable Community Good Governance did not have focus areas, but the survey results were categorized into two themes:  Relations and Communication between Residents and Boulder City Government  City Employees Responses to many questions were converted to a 100-point scale, where 100 is the highest possible rating and 0 is the lowest. This allows comparison of results to data from jurisdictions across North America (“benchmark comparisons”). In addition, comparisons can be made to previous survey results. Where differences in results from 2011 to 2014 are greater than five percentage points or three points on the 100-point scale, they can be considered significantly higher or lower. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 2 © 2014 National Research Center, Inc. Livable Community Boulder residents continued to give high ratings to the quality of life in the community. In 2007, quality of life and neighborhood quality ratings had increased to their highest levels since the survey was first implemented. These high ratings were maintained in 2011 and 2014, with 86 and 79 points on the 100-point scale in 2014, respectively. The quality of life and neighborhood ratings in Boulder were significantly higher than the average ratings given by residents other jurisdictions across North America. Healthy and Socially Thriving Community Those completing the survey were asked to rate the sense of community in Boulder. Over 6 in 10 (65%) felt the sense of community was “very good” or “good,” a similar rating compared to the national average and the 2011 rating. Ratings of the opportunities to attend arts and cultural activities were above the national benchmark comparison; however, ratings declined from 2011 to 2014. Access to a variety of housing options received a rating that was lower than in 2011 and the national comparison. When asked to rate the overall quality of indoor and outdoor recreation in Boulder, nearly all survey respondents viewed the quality as “very good” or “good,” and no one gave a “very bad” rating. This rating was much higher than the national benchmark comparison. Nearly all respondents reported visiting open space and mountain parks in the year prior to the survey, which is one of the most valued assets of the Boulder community. A large majority also had visited a neighborhood park and about half had used a Parks and Recreation field or court. Safe Community Ratings of feelings of safety from both violent crime and property crime improved in 2014 compared to 2011. These ratings were higher than the national benchmark and higher than had been observed in several previous implementations of the survey. About 8 in 10 respondents felt at least “somewhat safe” from structural or house fires, similar to the national benchmark. About 4 in 10 felt at least “somewhat safe” from floods, a significant decrease from previous years, and likely attributed to the September 2013 flood. Less than half of respondents (39%) felt safe from traffic-related incidents, similar to 2011. A new set of questions on the 2014 survey asked residents to rate how safe they felt in 10 different areas in Boulder. At the top of the list, with nearly all residents feeling at least “usually safe,” were Downtown Commercial Areas during the day and respondents’ neighborhoods during the day. Nearly 9 in 10 residents felt safe in their neighborhood at night. Where benchmark comparisons were available, Boulder received ratings that were higher or much higher than other communities across the nation. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 3 © 2014 National Research Center, Inc. Accessible and Connected Community When asked to assess the overall ease of getting to the places they usually have to visit, 7 in 10 survey respondents reported this as “very good” or “good.” This question was new in 2014 and was rated lower than the benchmark comparison. About two-thirds of respondents had ridden a bus between Boulder and Denver, and 7 in 10 had ridden a high frequency transit network bus in the past 12 months. More reported that they had ridden a bus between Boulder and Denver in 2014 compared to 2011. Over half had ridden another RTD bus within Boulder and commuted to work by bicycle. Nearly half of survey respondents reported they were eligible for some kind Eco-Pass; about one-third of those who were eligible said they used it more than once a week, while one in five had not picked it up. When asked how likely they would be to purchase a discounted transit pass similar to Eco-Passes if it were available, 7 in 10 reported they would be at least “somewhat likely,” with 3 in 10 reporting they would be “very likely.” Nearly all survey respondents (97%) had regular, convenient access to the internet. The most common way respondents got on the internet was at home (97%), an increase compared to 2011. About two-thirds of respondents said they accessed the internet at work or on a smart phone or other personal digital assistant. Regular internet access was available at a public facility such as a school or library for 27% of respondents, a decrease compared to 2011. Economically Vital Community Residents viewed Boulder as a good place to work. This aspect of an economically vital community received a rating of 74 points on a 100-point scale, similar to 2011 and much higher than the national benchmark. Shopping opportunities were deemed “good,” on average, by residents, but the rating was lower than in 2011. Employment opportunities were given a rating of 56 points on a 100-point scale, lower than in 2011. However, shopping opportunities and employment opportunities in Boulder both were rated much higher than the national benchmarks. Nearly all respondents had visited the Pearl Street Mall at least once in the year prior to the survey. At least 8 in 10 respondents had visited the University Hill business district at least once in the previous year. Compared to 2011, a similar proportion in 2014 reported visiting the Pearl Street Mall at least once in the past 12 months, while more reported visiting the University Hill business district in 2014. Environmentally Sustainable Community When asked to rate the overall quality of the natural environment, nearly all survey respondents reported this as “very good” or “good.” This question was new in 2014 and the rating was much higher than the benchmark comparison. Survey respondents reported engaging in a number of environmentally responsible activities. Nearly all survey participants (98%) reported having recycled from their home at least once during the previous year, and about 6 in 10 had made an energy improvement to their home or business. Over half had used transit or commuted by bicycle at least once. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 4 © 2014 National Research Center, Inc. Good Governance Survey respondents were asked to rate their level or agreement with the statement, “I am pleased with the overall direction the city is taking.” This aspect of good governance received an average rating of 63 points on a 100-point scale, which was higher than the benchmark comparisons and similar to the 2011 rating. The average ratings for the city government’s performance on effectively planning for the future, working through critical issues and spending tax dollars wisely were between “neither well nor poorly” and “well,” and these ratings have gradually increased over time since 1999 or 1993, respectively. The rating for spending tax dollars wisely was similar to the benchmark comparison. The average rating of Boulder city governments’ efforts to inform the public about how their tax dollars are used was 52 points on the 100-point scale, an increase from 2011. Relations and Communication between Residents and Boulder City Government Residents’ perceptions of Boulder city government responsiveness remained stable from 2011. Ratings were most positive for the city’s provision of access to information about issues, events and meetings and effectively planning for the future (66 and 64 points, respectively, on a 100-point scale). These ratings remained stable compared to 2011. The rating for gathering feedback from residents and conducting public processes was higher than the benchmark comparison. When asked whether they informed themselves about the major issues in the City of Boulder, about 66% agreed that they did so, which was higher compared to 2011 and has improved significantly since it was first asked in 2001. At least one-quarter of those completing the survey had attended a public meeting or event about city matters in the past year, had watched a news program on cable TV Channel 8 and had watched a City Council meeting on cable TV Channel 8. City Employees City employees received fairly high ratings from those who had interacted with them in the 12 months prior to the survey. In 2014, the average rating for city employees being courteous, respectful and professional was 81 points on a 100-point scale, a “good” rating on average, on the scale from “very bad” to “very good” and similar to the benchmark comparison. This rating remained stable since 2011 but increased compared to 2001 when this question was first asked. For the first time on the 2014 survey, respondents who had phone, in-person or email contact with an employee in the last 12 months were asked to indicate the quality of the assistance they received. This aspect of good governance received an average rating of 77 points on a 100-point scale, a “good” rating. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 5 © 2014 National Research Center, Inc. Priorities for City Services The average rating of Boulder city government operations was 62 points on the 100-point scale, lower than the rating of 68 and 69 observed in 2011 and 2007, but about the same or slightly higher than what had been observed from 1989 to 2001. The 2014 rating was above the national benchmark. Residents completing the questionnaire were asked to rate the quality of 53 different city services. Of these, 31 had been included on the questionnaire in 2011. Eleven items were rated lower in 2014 than in 2011, three were rated higher and the remaining services were given similar ratings. City Services Rated Significantly Higher in 2014 than in 2011 City Services Rated Similarly in 2014 and 2011 City Services Rated Significantly Lower in 2014 than in 2011  Mosquito or pest control programs  Noise control enforcement  Boulder Municipal Court  Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir)  Services for low-income families  Water conservation programs  Building and housing code enforcement  Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis)  Energy conservation and efficiency programs  Services for seniors (age 65 and older)  Fire safety education  Enforcement of residential over- occupancy regulations  Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.)  Recycling and composting collection services  North, South or East Recreation Centers' programs and classes  Police response to community problems or needs  Street sweeping  Ice and snow removal, trash and weed control enforcement  Drinking water services  Police traffic enforcement  Snow and ice control on major streets  Street repair (potholes, crack repair, etc.)  Sidewalk maintenance  Street lighting  City of Boulder Web site (www.bouldercolorado.gov)  Boulder Public Libraries & library services  Services for youth (age 13 to 21)  Median maintenance  Flood or natural hazard education  Fire response  Emergency medical services City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 6 © 2014 National Research Center, Inc. Of the 53 city services evaluated, 28 could be compared to a national benchmark. Of these, seven were significantly higher than the benchmark comparison, 12 were significantly lower and the remaining services were similar to the benchmark. Services Significantly Higher than Benchmark Services Similar to the Benchmark Services Significantly Lower than Benchmark  Crime prevention  Mosquito or pest control programs  Neighborhood parks (play areas and playgrounds)  Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis)  Recycling and composting collection services  Services for low-income families  Sidewalk maintenance  Boulder Municipal Court  Cable TV Channel 8 (council coverage, city news, local talk shows)  Drinking water services  Emergency Preparation  North, South or East Recreation Centers' programs and classes  Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.)  Preserving the city's historic features and attributes  Services for seniors (age 65 and older)  Services for youth (age 13 to 21)  Boulder Public Libraries & library services  Building and housing code enforcement  City of Boulder Web site (www.bouldercolorado.gov)  Emergency medical services  Fire response  Fire safety education  Managing congestion and traffic flow  Police traffic enforcement  Snow and ice control on major streets  Street lighting  Street repair (potholes, crack repair, etc.)  Street sweeping City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 7 © 2014 National Research Center, Inc. SURVEY BACKGROUND What the Survey Was About The 2014 Community Survey represents the tenth in a series. The first survey was administered in 1987, and periodically since then. The Boulder Community Survey serves as a scorecard for the Boulder community by identifying what residents think is working well and what is not in city service delivery. Those completing the survey also assess the quality of life and describe their use of various community amenities. How the Survey Was Conducted The Community Survey questionnaire was developed using previous surveys as a starting point. City staff reviewed the questionnaire to keep those questions most pertinent for maintaining a trendline. In addition, topics of special interest in 2014 were added to the questionnaire. The City of Boulder has divided the city and the area just outside the city (the “service area”) into nine planning subcommunities. All households located within these nine planning subcommunities were eligible to receive the survey; 3,017 of these households were randomly selected to receive the survey (referred to as “scientific sampling”). Each selected household was contacted three times during January 2014. First, a prenotification announcement, informing the household members that they had been selected to participate in the survey was sent. Approximately one week after mailing the prenotification, each household was mailed a survey containing a cover letter signed by the mayor enlisting participation. The packet also contained a postage-paid return envelope in which the survey recipients could return the completed questionnaire directly to National Research Center, Inc. (NRC), the organization conducting the survey. A link was provided on the cover letters for residents to complete the survey online. A reminder letter and survey, scheduled to arrive one to two weeks after the first survey was the final contact. The second cover letter asked those who had not completed the survey to do so and those who have already done so to refrain from turning in another survey. An English and Spanish version of the cover letter was included in each packet. The Spanish version of the cover letter explained what was in the packet, and encouraged recipients to find an English- speaking friend or family member to help them complete the survey in English, or provided instructions on how to complete a Spanish version of the survey online. About 4% (121) of the 3,017 surveys mailed were returned because the housing unit was vacant or the postal service was unable to deliver the survey as addressed. Of the 2,896 households presumed to have received a survey, 785 completed the survey, providing a response rate of 27%. This is a good response rate; typical response rates for a mailed resident survey range from 20% to 40%. Additional surveys were collected through special outreach efforts with the youth of Boulder and the Immigrant community. These questionnaires were nearly identical to the community survey questionnaire. As these surveys were not collected through the scientific sampling method, these results can be found under separate cover in a document called Boulder Community Survey 2014 Supplemental Report. More details about the survey methodology can be found in Appendix F: Survey Methodology. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 8 © 2014 National Research Center, Inc. How the Results Are Reported Report Organization The Boulder Community Survey is comprehensive, covering many topics related to life in this community. In order to connect these results to the values of the community and the goals of the City of Boulder, this report is organized around the Sustainability Framework categories and Priority-based Budgeting (PBB) overarching objectives, called “results.” The PBB result areas for the City of Boulder fall into two broad categories: Quality Community and Good Governance. Within Quality Community, there are six focus areas:  Livable Community  Healthy and Socially Thriving Community  Safe Community  Accessible and Connected Community  Economically Vital Community  Environmentally Sustainable Community Good Governance does not have focus areas, but the survey results have been categorized into two themes:  Relations and Communication between Residents and Boulder City Government  City Employees The final section of the report reviews the quality and importance ratings given to a variety of City services. The responses to all questions can be found in Appendix A: All Results from Community Survey. Appendix C: Selected Results by Subcommunity contains selected results for each subcommunity and Appendix D: Selected Results by Demographic Subgroups displays selected results by certain respondent characteristics. In addition, results from the other data collection efforts can be found in a supplemental report (Boulder Community Survey 2014 Supplemental Report). That report includes tables of results from the youth survey, the immigrant survey and the “open” (non-scientific) web survey. In addition, responses from survey respondents who indicated they were a student at the University of Colorado Boulder were pulled from the mailed and open web survey results. A comparison of the results across all five survey types also is included in the supplemental report. “Don’t Know” Responses and Rounding On many of the questions in the survey, respondents could answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in Appendix A: All Results from Community Survey. However, these responses have been removed from the analyses presented in the body of the report. In other words, the tables and graphs display only responses from respondents who had an opinion about that item. For some questions, respondents were permitted to select multiple responses. When the total exceeds 100% in a table for a multiple response question, it is because some respondents are City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 9 © 2014 National Research Center, Inc. counted in multiple response categories. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the customary practice of rounding percentages to the nearest whole number. Confidence Intervals The 95% confidence interval (or “margin of error”) quantifies the “sampling error,” or precision of the estimates made from the survey results. A 95% confidence interval can be calculated for any sample size, and indicates that in 95 of 100 surveys conducted like this one, for a particular item, a result would be found that is within 4 percentage points of the result that would be found if everyone in the population of interest was surveyed. Other types of “error” such as non-response error may also influence or bias results (i.e., those who did not respond to the survey may have different opinions about the issues covered than those who did respond). Comparing Survey Results Boulder has a long trendline of data about resident perceptions of quality of life and quality of services delivered by the city. Some comparisons to previous survey results are shown in the body of the report; Appendix A: All Results from Community Survey contains a full set of comparisons, when available. Some survey data date back to 1987; other data have shorter trendlines. Where differences in results from 2011 to 2014 are greater than five percentage points or three points on the 100-point scale, they can be considered significantly higher or lower. Putting Evaluations onto a 100-point Scale Although responses to many of the evaluative or frequency questions were made on four- or five-point scales with 1 representing the best rating, the scales had different labels (e.g., “very good,” “strongly agree,” “essential”). To make comparisons easier, many of the results in this summary are reported on a common scale where 0 is the worst possible rating and 100 is the best possible rating. If everyone reported “very good,” then the result would be 100 on the 0- 100 scale. If the average rating for quality of life was right in the middle of the scale (“neither good nor bad”), then the result would be 50. The new scale can be thought of like the thermometer used to represent total giving to United Way. The higher the thermometer reading, the closer to the goal of 100 – in this case, the most positive response possible. The 95% confidence interval around a score on the 0-100 scale based on all respondents typically will be no greater than plus or minus two points on the 100-point scale. Benchmark Comparisons An average rating of 75 for service quality is at the “good” mark on a 100-point scale that goes from “very bad” to “very good.” Few services actually receive ratings as high as 75 on the scale, in part, because certain kinds of services tend to be thought less well of by residents in many communities across the country. For instance, police protection tends to be better received than pothole repair by residents of most American cities. Where possible, the better comparison is not from one service to another in Boulder, but from Boulder services to like services provided by other jurisdictions. NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in citizen surveys from approximately 500 jurisdictions whose residents evaluated local government services. Benchmark comparisons have been provided when similar questions on the Boulder Community Survey are included in NRC’s database and there are at least five City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 10 © 2014 National Research Center, Inc. jurisdictions in which the same question was asked, though most questions are compared to more than 100 jurisdictions. Where comparisons are available, Boulder results are noted as being “higher” than the benchmark, “lower” than the benchmark or “similar to” the benchmark. This evaluation of “higher,” “lower” or “similar to” comes from a statistical comparison of Boulder’s rating to the benchmark (the average rating from all the comparison jurisdictions where a similar question was asked). In instances where ratings are considerably higher or lower than the benchmark, these ratings have been further demarcated by the attribute of “much,” (for example, “much less” or “much above”). Differences of more than two points on the 100-point scale between Boulder’s ratings and the average based on the appropriate comparisons from the database are considered “statistically significant,” and thus are marked as “higher” or “lower” the benchmark. When differences between Boulder’s ratings and the national benchmarks are two points or less, they are marked as “similar to” the benchmark. These benchmark comparisons have been provided where available in Appendix A: All Results from Community Survey. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 11 © 2014 National Research Center, Inc. SURVEY RESULTS Livable Community The City of Boulder seeks to maintain and improve the quality of life of the residents. In order to gauge how residents view their community and the quality of life in Boulder, survey respondents were asked to rate their perception of the overall quality of life in Boulder and the overall quality of their neighborhood. Boulder residents continued to give high ratings to the quality of life in the community. The high levels seen in 2007 and 2011 were maintained in 2014. The quality of life and neighborhood ratings were significantly higher than the average ratings received by other jurisdictions across North America (see Table 2 in Appendix A: All Results from Community Survey). When results were compared by respondent demographics, white respondents tended to give higher ratings of quality of life and neighborhood quality compared to their counterparts. Women awarded higher marks for neighborhood quality compared to men. In general, residents with children and residents with higher household incomes tended to give higher ratings to aspects of quality of life in Boulder. For additional comparisons, see Appendix D: Selected Results by Demographic Subgroups. When results were compared by geography, residents in the Crossroads & CU area rated the quality of their neighborhoods lower than respondents in other areas of the city. Respondents in Central Boulder gave the highest ratings to their neighborhoods. For additional comparisons, see Appendix C: Selected Results by Subcommunity. Figure 1: Overall Quality of Life Compared Over Time 75 75 82 80 81 82 80 87 87 86 67 66 76 74 75 76 75 80 80 79 0 25 50 75 100 1987 1989 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very bad, 100=very good) Overall quality of life in Boulder Overall quality of your neighborhood Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 12 © 2014 National Research Center, Inc. Healthy and Socially Thriving Community As defined by the City of Boulder, a healthy and socially thriving community is one that: cultivates a wide-range of recreational, cultural, educational and social opportunities; supports the physical and mental well-being of its community members and actively partners with others to improve the welfare of those in need; facilitates housing options to accommodate a diverse community; fosters inclusion, embraces diversity and respects human rights; supports and enhances neighborhood livability for all members of the community; and enhances multi- generational community enrichment and community engagement. The city strives to “enhance community livability by providing outreach and developing policies that address the needs of the community, including the under-served, under- represented and under-participating residents so all who live in Boulder can feel part of, and thrive in, our community.” Residents’ rating of the sense of community in Boulder was 68 points on a 100-point scale in 2014; this is roughly a “good” rating. This rating represented a significant improvement since 2001, although the change since 2011 was not statistically significant. Ratings of race and ethnic relations also have trended upward since 2001, although 2014 ratings were similar to 2011. Survey respondents were asked to rate the quality of community acceptance of all people in Boulder for the first time on the 2014 survey. This aspect of a healthy and socially thriving community received a rating of 65 on a 100-point scale; this was close to a “good” rating and similar to the rating for the sense of community in Boulder. Ratings of sense of community and community acceptance of all people were similar to benchmark comparisons (see Table 2 in Appendix A: All Results from Community Survey). When results were compared by respondent demographics, men gave higher marks for race and ethnic relations compared to women. Residents who had lived in the city less than 5 years held more favorable views of community acceptance (see Appendix D: Selected Results by Demographic Subgroups for additional comparisons). Figure 2: Social Quality of Life Compared Over Time 62 62 59 60 62 68 71 68 65 53 55 53 55 54 56 59 58 0 25 50 75 100 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very bad, 100=very good) The sense of community in Boulder Community acceptance of all people Race and ethnic relations in Boulder Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 13 © 2014 National Research Center, Inc. Part of the definition of a healthy and socially thriving community is one that provides a wide range of recreational, cultural, educational and social opportunities, and one which facilitates housing options to accommodate a diverse community. Community characteristics related to these features were assessed through the survey. Ratings of the opportunities to attend arts and cultural activities received high marks from residents; although ratings fell from 2011 to 2014, they remained higher than the national benchmark comparison (see Table 2 in Appendix A: All Results from Community Survey). Access to a variety of housing options received a lower rating in 2014 compared to 2011 and was below the national benchmark. When results were compared by respondent demographics, white respondents tended to give higher ratings to opportunities to attend arts and cultural events than their counterparts. Ratings of opportunities to attend arts and cultural events tended to decrease with respondent age. (See Appendix D: Selected Results by Demographic Subgroups for additional comparisons). Figure 3: Cultural Opportunities and Variety of Housing Compared Over Time Survey respondents were asked to indicate how likely they would be to use a variety of programs and services if they were available at the Boulder Public Library. Of the nine potential programs and services listed, streaming or downloadable movies and downloadable e-books and/or audiobooks were the two potential offerings that received at least half of respondents reporting they would be “very likely” or “likely” to use these services. Between 34% and 43% reported being “very likely” or “likely” to use the other seven listed potential offerings. (Please see Table 61 in Appendix A: All Results from Community Survey for the full frequencies for this question.) Survey respondents also were given the opportunity to write in an “other” program or service that they would like to see offered by the Boulder Public Library. These responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. 78 76 77 75 75 79 81 77 55 42 0 25 50 75 100 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very bad, 100=very good) Opportunities to attend arts/cultural events Access to a variety of housing options Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 14 © 2014 National Research Center, Inc. When asked to rate the overall quality of indoor and outdoor recreation in Boulder, nearly all survey respondents reported the quality as “very good” or “good” and no one gave a “very bad” rating. This rating was much higher than the national benchmark comparisons (see Table 2 in Appendix A: All Results from Community Survey). This was a new question on the 2014 survey. Women awarded higher marks for quality of recreation compared to men. Ratings of quality of recreation tended to decrease with respondent age. (See Appendix D: Selected Results by Demographic Subgroups for additional comparisons). Figure 4: Overall Quality of Indoor and Outdoor Recreation Very good 67% Good 27% Neither good nor bad 6% Bad 1% Very bad 0% Please rate the quality of indoor and outdoor recreation by circling the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 15 © 2014 National Research Center, Inc. In the year prior to the survey, nearly all respondents reported visiting open space and mountain parks, often cited as one of the assets of the Boulder community. A large majority of respondents also had visited a neighborhood park and a lesser majority had visited a Parks and Recreation specialized or single-use facility. More than half had used a Parks and Recreation field or court and one-third had participated in any of the North, South or East Recreation Center programs or classes. Only 13% had used the services or facilities at the North, South or East Senior Centers. When compared to the 2011 ratings, more survey respondents reported that they had used the Parks and Recreation fields or courts in the year prior to the survey and fewer had participated in any of the North, South or East Recreation Centers’ programs or classes. (Please see Table 10 in Appendix A: All Results from Community Survey for results compared by year.) Residents’ level of participation in recreation activities was compared by respondent characteristics. Use of Parks and Recreation facilities and classes was reported more often by residents age 35-54, homeowners, respondents with children or teens and higher income residents. As might be expected, use of the services and facilities at the East or West Senior Centers was much higher for older residents than the population as a whole, with about a third of those 55 or older having used the services or facilities in the past year. (For additional comparisons, see Appendix D: Selected Results by Demographic Subgroups). Figure 5: Respondent's Use of Leisure Time and Community Amenities 13% 34% 56% 64% 87% 97% 0%25%50%75%100% Used the services or facilities of the East or West Senior Centers Participated in any of the North, South or East Recreation Centers' programs or classes Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) Visited any neighborhood parks (play areas and playgrounds) Visited Boulder open space or mountain parks Percent of respondents who have participated, visited or used at least once in the last 12 months In the last 12 months, about how many times, if ever, have you done the following things? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 16 © 2014 National Research Center, Inc. Safe Community In order to participate in and contribute to their community, residents must have a sense of personal safety in their environment, as well as confidence in the quality of public safety services. When asked to rate the importance of 53 items, the three receiving the highest importance ratings were emergency medical services, crime prevention and fire response, with at least 9 in 10 residents saying these were “essential” or “very important” (see Table 50 in Appendix A: All Results from Community Survey). Ratings of feelings of safety from both violent crime and property crime increased in 2014 compared to 2011. About 9 in 10 respondents reported they felt at least “somewhat safe” from violent crimes and 8 in 10 felt at least “somewhat safe” from property crimes (see Figure 7 on the following page). These evaluations of safety were higher than the national benchmark and higher than had been observed in several previous implementations of the survey (see Table 5 and Table 6 in Appendix A: All Results from Community Survey). When results were compared by respondent demographics, men, newer residents, non- students, wealthier residents and those with children tended to feel safer from violent crime compared to their counterparts; newer residents and wealthier respondents also felt safer from property crime (see Appendix D: Selected Results by Demographic Subgroups). Few differences in safety ratings were observed across subcommunities. Respondents in Central Boulder and Southeast Boulder felt the least safe from property crimes, while East Boulder & Gunbarrel and North Boulder & Palo Park felt the safest from both property crimes and violent crimes (please see Appendix C: Selected Results by Subcommunity). Figure 6: Safety Ratings Compared Over Time 68 73 78 73 70 83 78 84 56 61 62 64 64 69 68 74 0 25 50 75 100 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very unsafe, 100=very safe) Violent crimes (e.g., rape, robbery, homicide) Property crimes (e.g., burglary, theft, criminal mischief) Please rate how safe you feel from each of the following in Boulder: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 17 © 2014 National Research Center, Inc. About 8 in 10 respondents reported they felt at least “somewhat safe” from structural or house fires, a rating that was similar to the national benchmark (see Table 5 in Appendix A: All Results from Community Survey). Nearly three-quarters of survey respondents felt safe from discrimination due to their background or personal characteristics and just over half felt at least “somewhat safe” from wildland fires. About 4 in 10 felt at least “somewhat safe” from floods, a significant decrease from previous years (see Table 6 in Appendix A: All Results from Community Survey), and likely a result of the September 2013 flood. Less than half of respondents (39%) felt safe from traffic-related incidents, similar to 2011. Renters and CU students felt less safe from floods than did homeowners and non-students. Non-white respondents, those earning less than $25,000 and respondents over age 34 felt less safe from discrimination in Boulder (please see Appendix D: Selected Results by Demographic Subgroups). South Boulder residents felt the least safe from traffic-related incidents while those in Central Boulder felt the most safe (please see Appendix C: Selected Results by Subcommunity). Figure 7: Feelings of Safety 8% 10% 15% 51% 28% 37% 52% 31% 33% 38% 23% 50% 45% 36% 38% 43% 53% 74% 78% 82% 88% 0%25%50%75%100% Traffic-related incidents (road rage, bike-car conflicts, etc.) Floods Wildland fires Discrimination due to your background or personal characteristics Property crimes (e.g., burglary, theft, criminal mischief) Structural/house fires Violent crimes (e.g., rape, robbery, homicide) Percent of respondents Very safe Somewhat safe Please rate how safe you feel from each of the following in Boulder: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 18 © 2014 National Research Center, Inc. A new set of questions on the 2014 survey asked those completing the questionnaire to rate how safe they felt in 10 different areas in Boulder. At the top of the list, with nearly all respondents feeling at least “usually safe,” were Downtown Commercial Areas during the day and residents’ neighborhoods during the day. About 9 in 10 felt at least “usually safe” in their neighborhood at night. Seven in 10 felt at least “usually safe” in the Municipal Campus/Main Library area during the day and in City parks, and slightly fewer felt at least safe in the Main Library and in Downtown Commercial Areas at night. Four in 10 respondents (40%) felt safe in Municipal Campus/Main Library area at night. Where benchmark comparisons were available, Boulder received safety ratings that were higher or much higher than in communities across the nation. The ratings for safety in Downtown Commercial Areas during the day and in their neighborhood during the day were higher than the benchmark, while ratings of safety in Downtown Commercial Areas at night, their neighborhood at night and City parks were much higher. (Please see Table 8 in Appendix A: All Results from Community Survey.) In general, respondents who were Hispanic, female, older and of lower-income felt less safe in the community compared to their counterparts. Renters felt safer than homeowners’ downtown during the day but less safe in their neighborhood at night. Residents with children and non- students felt less safe in the Municipal Campus/Main Library area during the day. (Please see Appendix D: Selected Results by Demographic Subgroups for additional comparisons.) Figure 8: Feelings of Safety in Areas of Boulder 10% 11% 28% 18% 27% 23% 34% 41% 59% 73% 24% 44% 33% 46% 37% 45% 35% 45% 36% 24% 34% 55% 61% 64% 64% 68% 69% 86% 95% 97% 0%25%50%75%100% Municipal Campus / Main Library area at night Multi-use paths (e.g. Boulder Creek Path) Branch Libraries Downtown Commercial Area at night Main Library City Parks Municipal Campus / Main Library area during the day Your neighborhood at night Downtown Commercial Area during the day Your neighborhood during the day Percent of respondents Always safe Usually safe Please tell us how safe you feel in each of the following areas in Boulder: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 19 © 2014 National Research Center, Inc. Accessible and Connected Community The aspects included in the conception of an accessible and connected community include one that offers and encourages a variety of safe, accessible and sustainable mobility options; plans, designs and maintains effective infrastructure networks; supports strong regional multimodal connections; supports a balanced transportation system that reflects effective land use and reduces congestion; and provides open access to information, encourages innovation, enhances communication and promotes community engagement. This section of the report examines the results to survey questions related to transportation and mobility in the Boulder community, as well as questions related to Eco-Passes and connection to the internet. Many of the survey questions related to access to information and communication dealt with interactions with city government and are included in the section Good Governance. When asked to rate the importance of snow and ice control on major streets, high frequency transit routes and bike and pedestrian facilities, at least 8 in 10 residents deemed each as “essential” or “very important” (see Table 21 in Appendix A: All Results from Community Survey). Mobility and transportation are important components of a sustainable community. When asked to rate the overall ease of getting to the places they usually have to visit, 7 in 10 survey respondents viewed this as “very good” or “good.” This question was new in 2014 and the rating was lower than the benchmark comparison (see Table 2 in Appendix A: All Results from Community Survey). Figure 9: Overall Ease of Travel Eco-Pass Nearly half of survey respondents reported that they were eligible for some kind Eco-Pass (see Table 62 in Appendix A: All Results from Community Survey). About one-fourth, however, were not sure whether they were eligible. More survey respondents in 2014 compared to 2011 were eligible for an Eco-Pass through their employer (see Table 63 in Appendix A: All Results from Community Survey). Those who had an Eco-Pass were asked how often they used it. About one-third said they used it more than once a week, while one in five had not picked it up (see Table 64 in Appendix A: All Results from Community Survey). When asked how likely they would be to purchase a discounted transit pass similar to Eco-Passes if it were available, 7 in 10 reported they would be at least “somewhat likely,” 3 in 10 reporting they would be “very likely” (see Table 67 in Appendix A: All Results from Community Survey). Very good 26% Good 44% Neither good nor bad 19% Bad 9% Very bad 2% Please rate the overall ease of travel in Boulder by circling the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 20 © 2014 National Research Center, Inc. Transportation Behaviors About 7 in 10 respondents had ridden a bus between Boulder and Denver and had ridden a high frequency transit network bus in the past 12 months. More residents reported that they had ridden a bus between Boulder and Denver in 2014 compared to 2011 (see Table 10 in Appendix A: All Results from Community Survey). Over half had ridden another RTD bus within Boulder or commuted to work by bicycle. More than one-quarter of those who had commuted to work by bicycle in the past 12 months had done so more than 26 times, or two or more times per month (see Table 9 in Appendix A: All Results from Community Survey). Residents’ transportation behaviors were compared by respondent characteristics. Riding a bus was more common among residents who had lived in Boulder 6-20 years, were younger, rented their homes, did not have children in their household, identified as non-white, earned less and were students. Commuting by bike was more common among men, younger respondents, renters and CU students. For additional comparisons, see Appendix D: Selected Results by Demographic Subgroups. Perceptions about accessibility and connectedness varied across subcommunities. Respondents in East Boulder and Gunbarrel were less likely to have ridden a high frequency transit network bus within the City of Boulder and commute to work by bicycle than respondents in other areas of the city. Those living in Central Boulder and South Boulder were most likely to have ridden a high frequency transit network bus, while those living in the Crossroads and CU subcommunity were most likely to have commuted to work by bicycle within the last 12 months. For additional comparisons, see Appendix C: Selected Results by Subcommunity. Figure 10: Respondent's Transportation Behaviors 55% 56% 70% 72% 0%25%50%75%100% Commuted to work by bicycle Rode another RTD bus within Boulder Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder Rode a bus between Boulder and Denver Percent of respondents who have done each at least once in the last 12 months In the last 12 months, about how many times, if ever, have you done the following things? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 21 © 2014 National Research Center, Inc. Internet Access The survey assessed whether survey participants had “regular, convenient access” to the internet, leaving it to respondents to decide how to define regular and convenient. Nearly all said they had regular, convenient access to the internet. Those with access were asked where they accessed the internet. Figure 11 below first shows the proportion of respondents who had regular, convenient access to the internet and then shows the proportion of all respondents accessing the internet in various ways (meaning that the 3% who said they did not have regular, convenient internet access, did not access the internet using any of the four methods specifically asked on the survey). The most common way respondents accessed the internet was at home (97%). About 7 in 10 respondents said they accessed the internet on a “smart” phone or PDA and two-thirds accessed the internet at work. Regular internet access was available at school or a library for 27% of respondents. Compared to 2011, more survey respondents had accessed the internet at home and on a “smart” phone or PDA and fewer reported having access to the internet at school or a library in 2014. Figure 11: Internet Access * Percentages add to more than 100% as respondents could use more than one means to access the internet. 36% 60% 52% 85% 92% 27% 64% 69% 97% 97% 0%25%50%75%100% a public facility (e.g. library or school) at work on a "smart" phone or PDA at home Has regular, convenient access to the internet Percent of respondents 2014 2011 Do you have regular, convenient access to the internet? Where? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 22 © 2014 National Research Center, Inc. Economically Vital Community An economically vital community is one that supports an environment for creativity and innovation; promotes a qualified and diversified workforce that meets employers’ needs and supports broad-based economic diversity; encourages sustainable development supported by reliable and affordable city services; fosters regional and public/private collaboration with key institutions and organizations that contribute to economic sustainability; and invests in infrastructure and amenities that attract, sustain and retain diverse businesses, entrepreneurs, and the associated primary jobs. When asked to rate the importance of 53 items related to City of Boulder services, about 9 in 10 residents deemed retention and expansion of quality jobs in Boulder as “essential” or “very important” (see Table 25 in Appendix A: All Results from Community Survey). This received the fifth highest importance rating out of the 53 listed items. Several survey questions assessed resident opinion about the economic vitality of Boulder. Those completing the questionnaire rated Boulder as a place to work, giving this aspect of an economically vital community a rating of 74 points on a 100-point scale, a “good” rating. This was similar to 2011 and much higher than the national benchmark (see Table 2 in Appendix A: All Results from Community Survey). When results were compared by respondent demographics, white respondents tended to give higher ratings to Boulder as a place to work than their counterparts. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Figure 12: Boulder as a Place to Work Compared Over Time 75 74 0 25 50 75 100 Boulder as a place to work Average rating on the 100-point scale (0=very bad, 100=very good) 2014 2011 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 23 © 2014 National Research Center, Inc. Shopping opportunities were deemed “good,” on average, by residents, a rating lower than in 2011 (see Table 3). Employment opportunities were given a rating of 56 on the 100-point scale (“neither good nor bad”), lower than that observed in 2011. However, shopping opportunities and employment opportunities in Boulder both were rated much higher than the national benchmarks (see Table 2). The quality or character of new development was deemed slightly less than “good” by respondents (62 points), similar to the national benchmark. When results were compared by respondent demographics, ratings of employment opportunities and shopping opportunities tended to decrease with respondent age. (See Appendix D: Selected Results by Demographic Subgroups for additional comparisons.) Respondents in East Boulder and Gunbarrel rated shopping opportunities lower than respondents in other areas. (For additional comparisons, see Appendix C: Selected Results by Subcommunity.) Figure 13: Ratings of Community Characteristics Related to Economic Vitality 56 62 74 0 25 50 75 100 Employment opportunities Quality or character of new development (the look and feel of new commercial or residential areas or buildings) Shopping opportunities Average rating on the 100-point scale (0=very bad, 100=very good) Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 24 © 2014 National Research Center, Inc. Nearly all respondents reported they had visited the Pearl Street Mall at least once in the previous year (see Figure 14). At least 8 in 10 respondents had visited the University Hill business district at least once in the previous year. Compared to 2011, a similar proportion in 2014 reported visiting the Pearl Street Mall at least once in the past 12 months, while more reported visiting the University Hill business district in 2014. Residents’ level of visitation of Boulder shopping areas was compared by respondent characteristics. As may be expected, visiting the University Hill business district was more common among residents who had lived in Boulder 6-20 years, were ages 18 to 34, male, rented their homes and were CU students. Those 55 years of age or older were less likely to have visited the Pearl Street Mall in the past 12 months (see Appendix D: Selected Results by Demographic Subgroups for additional comparisons). Residents living in East Boulder & Gunbarrel were less likely to have visited the Pearl Street Mall in the past 12 months than their counterparts. There were no significant differences for the rate of visitation to the Pearl Street Mall based on geographic area of the survey respondents’ household. For additional comparisons, please see Appendix C: Selected Results by Subcommunity. Figure 14: Respondents’ Visitation of Boulder Shopping Areas 96% 97% 98% 97% 97% 97% 97% 99% 98% 99% 77% 81% 78% 84% 0% 25% 50% 75% 100% 1987 1989 1993 1995 1997 1999 2001 2007 2011 2014 Percent of respondents who had visited at least once in the last 12 months Visited the Pearl Street Mall Visited the University Hill business district In the last 12 months, about how many times, if ever, have you done the following things? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 25 © 2014 National Research Center, Inc. Environmentally Sustainable Community The City of Boulder desires to be “a role model of exemplary environmental practices.” Being an environmentally sustainable community includes being a place that promotes and regulates an ecologically balanced community; supports and sustains natural resource and energy conservation; mitigates and abates threats to the environment; and promotes and sustains a safe, clean and attractive place to live, work and play. Survey respondents evaluated the importance of 53 City of Boulder services. About 8 in 10 residents deemed energy conservation and efficiency programs, water conservation programs, renewable energy programs and recycling and composting collection services as “essential” or “very important” (see Table 30 in Appendix A: All Results from Community Survey). When asked to rate the overall quality of the natural environment, nearly all survey respondents reported this as “very good” or “good.” This question was new in 2014 and the rating was much higher than the benchmark comparison (see Table 2 in Appendix A: All Results from Community Survey). Figure 15: Quality of the Natural Environment Very good 62% Good 33% Neither good nor bad 4% Bad 1% Very bad 0% Please rate the quality of the natural environment by circling the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 26 © 2014 National Research Center, Inc. Survey respondents reported engaging in a number of environmentally responsible activities. Nearly all survey participants (98%) reported having recycled from their home at least once during the previous year, with 86% having done so more than 26 times (see Table 9). About 6 in 10 had made an energy improvement to their home or business. Over half had used transit or commuted by bicycle at least once (see Transportation Behaviors). Respondents over 35, homeowners, those with children, higher-income respondents and non- students were more likely to engage in environmentally-friendly practices such as composting and conserving energy (for additional comparisons, see Appendix D: Selected Results by Demographic Subgroups). Figure 16: Respondent's Environmental Sustainability Behaviors 49% 49% 63% 98% 0%25%50%75%100% Composted food waste through the curbside collection program Composted yard waste through the curbside collection program Made energy improvements to your home or business Recycled paper or containers from your home Percent of respondents who had participated at least once in the last 12 months In the last 12 months, about how many times, if ever, have you done the following things? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 27 © 2014 National Research Center, Inc. Good Governance The City of Boulder considers good governance to include modeling stewardship and sustainability of the city’s financial, human, information and physical assets; supporting strategic decision making with timely, reliable and accurate data and analysis; enhancing and facilitating transparency, accuracy, efficiency, effectiveness, and quality customer service in all city business; supporting, developing and enhancing relationships between the city and community/regional partners; and providing assurance of regulatory and policy compliance. Survey respondents were asked to rate their level or agreement with the statement, “I am pleased with the overall direction the city is taking.” This aspect of good governance received a rating of 63 points on a 100-point scale (between “agree” and “neither agree nor disagree”) and was higher than the benchmark comparisons (see Table 12 in Appendix A: All Results from Community Survey). This rating remained stable from 2011 to 2014, having improved significantly since the question was first asked in 1993. Residents also were asked to assess their level or agreement with the statement “Boulder’s City Council implements policies that reflect the values of the Boulder community” for the first time on the 2014 survey. This received a rating of 57 points on a 100-point scale, which was lower compared to the rating for the overall direction the city is taking. Comparisons by respondent characteristics revealed that renters, younger residents, students and respondents without teens in their household were more likely to feel positively about the overall direction the city is taking. Women, younger residents and renters were more likely to feel that the City Council implements policies that reflect Boulder’s values. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. East Boulder and Gunbarrel residents were less pleased with the direction the City of Boulder is taking overall, and were less inclined to think that Boulder City Council implements policies that reflect the values of the Boulder community than were respondents in other areas of the city. Residents of the Crossroads and CU subcommunity were most likely to feel positively about the overall direction the City of Boulder is taking. See Appendix C: Selected Results by Subcommunity for additional comparisons. Figure 17: Overall Direction and Council Reflecting Boulder Values Compared Over Time 50 48 45 49 51 56 64 63 57 0 25 50 75 100 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=strongly disagree, 100=strongly agree) I am pleased with the overall direction the city is taking Boulder's City Council implements policies that reflect the values of the Boulder community Please rate to what extent you agree or disagree with the following statements. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 28 © 2014 National Research Center, Inc. Survey respondents were given the opportunity to write in their own comments about the job the City of Boulder is doing. Out of the 785 residents who completed the questionnaire, 290 elected to write in a response for this question. These responses were reviewed and categorized into groups. About 1 in 10 survey respondents who answered this question indicated they support more attention to helping the homeless, are pleased with city government and city government actions, and had concerns with the utility municipalization. The other categories received less than 10% of respondents making a related comment. A fifth of responses were categorized into “other” comments due to the variation and infrequency among responses. (Please see Appendix A: All Results from Community Survey for the number of responses categorized to each response and Appendix B: Verbatim Responses to Open-Ended Questions for the written responses.) Those completing the questionnaire were asked to evaluate how well the city government does at effectively planning for the future, working through critical issues and spending tax dollars wisely. The average ratings were between “neither well nor poorly” and “well.” For these items, ratings have been gradually increasing since 1993 or 1999. From 2011 to 2014, the average ratings of each remained stable. Only one of these items could be compared to a national benchmark; the rating for spending tax dollars wisely was similar to the benchmark comparison (see Table 15 in Appendix A: All Results from Community Survey). Younger residents and renters awarded higher marks to the job the City of Boulder does at planning for the future and working through issues. When it came to spending tax dollars wisely, women, residents under 55, renters, respondents with children and those earning less than $50,000 a year were more likely to feel the City was doing well. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Residents living in East Boulder & Gunbarrel felt the City does not do as good of a job at spending tax dollars wisely than did residents in other subcommunities (see Appendix C: Selected Results by Subcommunity for additional comparisons). Figure 18: Effectiveness of City Government Compared Over Time 52 55 59 64 64 50 52 57 59 61 51 49 44 48 50 52 54 52 40 50 60 70 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very poorly, 100=very well) Effectively planning for the future Working through critical issues facing the city Spending tax dollars wisely Please rate how well you think the City of Boulder does on each of the following: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 29 © 2014 National Research Center, Inc. Relations and Communication between Residents and Boulder City Government Many questions on the survey measured residents’ perceptions of the responsiveness of local government and the way in which they interacted with city government and city government related with them. Residents’ perceptions of Boulder city government responsiveness remained stable compared to 2011 ratings. While nearly 6 in 10 survey respondents indicated the city does “very well” or “well” at being responsive, only 1 in 10 reported “poorly” or “very poorly,” with the remaining 3 in 10 reporting the middle response of “neither well nor poorly” (see Table 14 in Appendix A: All Results from Community Survey). For the first time on the 2014 survey, respondents were asked to rate how well or poorly the Boulder city government does at responding to emergencies and natural disasters. This received a rating of 76 points on a 100-point scale, which was higher compared to the rating for government responsiveness to residents and businesses. Younger residents and renters awarded higher marks to the job the City of Boulder does at being responsive to residents and businesses. Those with children gave better ratings for responding to emergencies. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Residents in East Boulder & Gunbarrel and North Boulder & Palo Park did not feel the city does as good a job of being responsive to residents and businesses as did those in Central Boulder and Crossroads & CU (see Appendix C: Selected Results by Subcommunity for additional comparisons). Figure 19: Government Responsiveness Compared Over Time 56 61 63 66 63 76 0 25 50 75 100 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very poorly, 100=very well) Being responsive to residents and businesses Responding to emergencies and natural disasters (flood, wildfire) Please rate how well you think the City of Boulder does on each of the following: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 30 © 2014 National Research Center, Inc. In addition to rating the City’s general response to emergencies and natural disasters, 83% of survey respondents indicated that the city government’s response to the September 2013 floods was “very good” or “good.” When asked if they would support increased taxes or fees to fund even more flood mitigation improvements, about half reported “no,” but about 4 in 10 reported that they would support increased taxes of up to “double the current amount” (see Table 59 in Appendix A: All Results from Community Survey). Southeast Boulder residents tended to view the Boulder city government’s response to the September 2013 floods less favorably than the rest of the subcommunities (see Appendix C: Selected Results by Subcommunity for additional comparisons). Figure 20: City Government Response to September Floods Very good 34% Good 49% Neither good nor bad 13% Bad 2% Very bad 2% How would you rate the Boulder city government's response to the September 2013 floods? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 31 © 2014 National Research Center, Inc. The average rating of Boulder city governments’ efforts to inform the public about how their tax dollars are used was 52 points on the 100-point scale, representing an improvement from 2011. Ratings were more positive for the city’s provision of access to information about issues, events and meetings and for gathering feedback from residents and conducting public processes (66 and 61 points, respectively, on the 100-point scale). These ratings remained stable compared to 2011. The rating for gathering feedback from residents and conducting public processes was higher than the benchmark comparison (see Table 15 in Appendix A: All Results from Community Survey). Younger residents and renters awarded higher marks to the job the City of Boulder does at gathering resident feedback than their counterparts. Respondents with children gave better ratings for informing the public than did those without children. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Residents in East Boulder & Gunbarrel and North Boulder & Palo Park did not feel the city does as good a job of gathering feedback from residents on new policies or projects than did those in Central Boulder and Crossroads & CU. Those in East Boulder & Gunbarrel also felt the City does not do as good of informing the public of how tax dollars are used than did residents in other subcommunities. See Appendix C: Selected Results by Subcommunity for additional comparisons. Figure 21: Government Receptiveness and Communication Compared Over Time 59 57 60 64 61 65 66 48 52 0 25 50 75 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very poorly, 100=very well) Gathering feedback from residents on new policies or projects; conducting public processes Providing access to information about issues, events and meetings Informing the public about how tax dollars are used Please rate how well you think the City of Boulder does on each of the following: City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 32 © 2014 National Research Center, Inc. When asked whether they informed themselves about the major issues in the City of Boulder, about 66% of those completing the survey agreed that they did so (see Table 11 in Appendix A: All Results from Community Survey). This aspect of good governance received an average rating of 68 points on a 100-point scale, or “agree,” was higher when compared to 2011 and showed significant improvement since the question was first asked in 2001. Only about 2 in 10 respondents thought they took initiative to let elected officials or city staff know what they think (see Table 11 in Appendix A: All Results from Community Survey). This rating was similar to the 2011 rating, when this question was first asked. Survey respondents were asked to assess whether they felt included in the Boulder community or not. This received a rating of 60 points on a 100-point scale, lower than the 2011 rating but similar to 2007. Comparisons by respondent characteristics revealed that older residents, those living in Boulder 6-20 years, homeowners, those with teens, higher-income residents and non-students were more likely to stay informed about major issues in their community; older residents, homeowners and non-students also were more likely to communicate their opinions to elected officials or city staff. Non-white respondents (particularly Hispanic respondents) were less likely to feel included in the Boulder community than their counterparts. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Figure 22: Resident Civic Involvement Compared Over Time 49 51 58 68 59 64 60 41 43 0 25 50 75 2001 2007 2011 2014 Average rating on the 100-point scale (0=strongly disagree, 100=strongly agree) I inform myself about major issues in the city of Boulder I feel included in the Boulder community I take the initiative to let elected officials or city staff know what I think Please rate to what extent you agree or disagree with the following statements. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 33 © 2014 National Research Center, Inc. About 3 in 10 survey respondents had attended a public meeting or event about city matters in the past year, had watched a news program on cable TV Channel 8 and had watched a City Council meeting on cable TV Channel 8. About 1 in 10 had attended a City Council meeting. Most ratings were similar to 2011; however, more reported they had attended a public meeting about city matters compared to when this question was first asked in 1987, and fewer had watched a news program on Channel 8 compared to when it was first asked in 2001 (see Table 10 in Appendix A: All Results from Community Survey). These civic engagement activities saw higher rates of participation among older residents and homeowners (for additional comparisons, see Appendix D: Selected Results by Demographic Subgroups). Figure 23: Respondent's Use of Media and Attendance at Public Meetings 12% 27% 26% 28% 0%25%50%75%100% Attended a City Council meeting Watched a City Council meeting on cable TV Channel 8 Watched a news program on cable TV Channel 8 Attended a public meeting or event about city matters Percent of respondents who had attended or watched at least once in the last 12 months In the last 12 months, about how many times, if ever, have you done the following things? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 34 © 2014 National Research Center, Inc. When asked how likely they would be to use various media to obtain information from the city, the Boulder Daily Camera newspaper (63% “very likely” or “likely”), the City of Boulder Web site (63%) and mailings to their home address (58%) were the most commonly reported sources. The likelihood of using the website has increased significantly over time, from only 3% reporting this as a format to obtain City information in 2001 to 63% in 2014. Fewer survey respondents in 2014 reported being likely to obtain information from the city through mailings to their home address, the Colorado Daily and the Boulder Daily Camera compared to 2011. (Please see Figure 24 on the following page.) Residents over 55 and those earning less than $25,000 were more likely to obtain information about the city from cable TV Channel 8 than their counterparts. Women, residents under 55 and those earning $25,000-$49,999 were more likely to get information from the City of Boulder Web site than were men, younger residents, and those earning higher incomes. City social media was more likely to be used among younger residents, renters, students and those earning less than $50,000 a year. Women, those living in Boulder over 20 years, homeowners, higher income respondents and non-students were more likely to receive information from the Boulder Daily Camera. Younger residents, white respondents and those earning less than $25,000 were less likely to receive information via mailings to their home address. See Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Residents in East Boulder & Gunbarrel were more likely to obtain information about the city from cable TV Channel 8 and least likely to receive information from social media outlets. Respondents in the Crossroads & CU subcommunity were least likely to obtain information about the city from inserts in the water utility bill or mailings to their home address, but most likely from social media. See Appendix C: Selected Results by Subcommunity for additional comparisons. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 35 © 2014 National Research Center, Inc. Figure 24: How Likely Respondent's would be to Obtain Information from the City 10% 15% 25% 26% 27% 28% 58% 63% 63% 0%25%50%75%100% Boulder County Business Report Cable TV Channel 8 Listserves (where you sign up to be part of a group receiving e-mails from the city) Inserts in the water utility bill City social media Web sites (e.g. Facebook, Twitter, YouTube) The Colorado Daily Mailings to your home address City of Boulder Web site (www.bouldercolorado.gov) The Boulder Daily Camera Percent "very likely" or "likely" How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 36 © 2014 National Research Center, Inc. City Employees City employees received fairly high ratings from those who had interacted with them in the 12 month period prior to the survey. In 2014, the average rating for city employees being courteous, respectful and professional was 81 points on a 100-point scale, an above “good” rating, and similar to the benchmark comparison (see Table 55 in Appendix A: All Results from Community Survey). This rating has remained stable since 2011 but increased compared to 2001 when this question was first asked. For the first time on the 2014 survey, respondents who had phone, in-person or email contact with an employee in the last 12 months were asked to indicate the quality of the assistance they received. This aspect of good governance received a rating of 77 points on a 100-point scale, a “good” rating. For those who had phone, in-person or email contact with a City employee in the last 12 months, residents in the Crossroads & CU area gave the highest ratings to having an experience that was courteous, respectful and professional and receiving the assistance they needed, while those in East Boulder and Gunbarrel tended to view those experiences less favorably. See Appendix C: Selected Results by Subcommunity for additional comparisons. Figure 25: Impressions of City Employees Compared Over Time 75 78 79 81 77 0 25 50 75 100 2001 2007 2011 2014 Average rating on the 100-point scale (0=very bad, 100=very good) Courteous, respectful and professional I received the assistance I needed If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 37 © 2014 National Research Center, Inc. Priorities for City Services Since 1989, those completing Boulder’s resident survey have been asked to rate how well or poorly the Boulder city government operates. In 2007, 2011 and 2014, residents were asked to rate overall city government operations. The average rating increased significantly in 2007 compared to previous years (possibly due to the wording and scale change); the rating remained stable from 2007 to 2011 but decreased from 2011 to 2014. However, this rating was higher than the national benchmark (Table 2 in Appendix A: All Results from Community Survey). Figure 26: Overall Quality of Boulder Government Operations Compared Over Time In 2001 and prior this question was asked on a scale of very well, well, neither well nor poorly, poorly, very poorly and was worded “In general, how well or poorly does the Boulder City government operate.” 61 57 59 53 56 58 69 68 62 0 25 50 75 100 1989 1993 1995 1997 1999 2001 2007 2011 2014 Average rating on the 100-point scale (0=very bad, 100=very good) Overall Boulder city government operations Please rate the overall quality of Boulder government operations by circling the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 38 © 2014 National Research Center, Inc. Balancing Quality and Importance For the first time on the 2014 survey, ratings of importance were compared to ratings of quality to help guide City staff and officials with decisions on future resource allocation. Most government services are considered to be important, but when competition for limited resources demands that efficiencies or cutbacks be instituted, it is wise not only to know what services are deemed most important to residents’ quality of life, but which services among the most important are perceived to be delivered with the lowest quality. It is these services – more important services delivered with lower quality – to which attention may need to be paid first. To identify the services perceived by residents to have relatively lower quality at the same time as relatively higher importance, all services were ranked from highest perceived quality to lowest perceived quality and from highest perceived importance to lowest perceived importance. Some services were in the top half of both lists (higher quality and higher importance); some were in the top half of one list but the bottom half of the other (higher quality and lower importance or lower quality and higher importance) and some services were in the bottom half of both lists. Ratings of importance were compared to ratings of quality (see the chart on the next page). Services were classified as “more important” if they were rated as “essential” or “very important” by 75% or more respondents. Services were rated as “less important” if they received ratings of essential or very important by less than 75% of respondents. Services receiving a quality evaluation of 56% “very good” or “good” or higher were considered of “higher quality” and those with a rating lower than 56% as “lower quality.” This classification divided the services in half. Services which were categorized as higher in importance and higher in quality were: EMS; fire response; crime prevention; drinking water services; police response; open space management; recycling services; high frequency transit routes; water conservation programs; libraries; bike lanes; emergency preparation; energy efficiency programs; neighborhood parks; renewable energy programs; services for seniors; services for youth; services for children; and Courts. Higher in importance, lower in quality: expand/retain jobs; snow removal on major streets; managing traffic; programs for the homeless; services for low-income; flood/natural hazard education; fire safety education; and affordable housing for low-income. Snow removal on major streets received a quality rating that was lower than the 2011 rating and lower than the benchmark. Flood/natural hazard education received a lower quality rating in 2014 compared to 2011. Therefore, these two service areas, in particular, may benefit from additional attention and resources from the City. Lower in importance, higher in quality: police presence in business/shopping districts; parks and Recreation fields/courts; sidewalk maintenance; cultural activity opportunities; parks and recreation single-use facilities; recreation center programs/classes; historic preservation; and art in public places. Lower in importance, lower in quality: business assistance/retention; weed/trash control; street repair; street lighting; City Web site; mosquito control programs; affordable housing for middle-income; police presence in neighborhood; police traffic enforcement; building/housing code enforcement; noise control; discount shopping retention; residential over-occupancy enforcement; street sweeping; median maintenance; City social media; home business enforcement; and Cable TV Channel 8. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 39 © 2014 National Research Center, Inc. Figure 27: Balancing Quality and Importance Higher Quality Ratings (56% or more rated as “very good” or “good”) Lower Quality Ratings (Less than 56% rated as “very good” or “good”) High Importance (75% or more rated as “essential” or “very important”)  EMS  Fire response  Crime prevention  Drinking water services  Police response  Open space management  Recycling services  High frequency transit routes  Water conservation programs  Libraries  Bike lanes  Emergency preparation  Energy efficiency programs  Neighborhood parks  Renewable energy programs  Services for seniors  Services for youth  Services for children  Courts  Expand/retain jobs  Snow removal on major streets  Managing traffic  Programs for homeless  Services for low-income  Flood/natural hazard education  Fire safety education  Affordable housing for low-income Lower Importance (Less than 75% rated as “essential” or “very important”)  Police presence in business/shopping districts  Parks and Recreation fields/courts  Sidewalk maintenance  Cultural activity opportunities  Parks and Recreation single-use facilities  Recreation Center programs/classes  Historic preservation  Art in public places  Business assistance/retention  Weed/trash control  Street repair  Street lighting  City Web site  Mosquito control programs  Affordable housing for middle-income  Police presence in neighborhood  Police traffic enforcement  Building/housing code enforcement  Noise control  Discount shopping retention  Residential over-occupancy enforcement  Street sweeping  Median maintenance  City social media  Home business enforcement  Cable TV Channel 8 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 40 © 2014 National Research Center, Inc. Digging Deeper Trends emerged when the quality and importance ratings of these services were reviewed by the subcommunity of the respondents’ household and demographic characteristics of the respondent. Please see Appendix C: Selected Results by Subcommunity and Appendix D: Selected Results by Demographic Subgroups for additional comparisons. Quality of Services Women gave higher ratings than men for a number of services, including environmental services, the City Website and services for children. Younger residents gave higher quality marks for services to improve local jobs, open space, energy conservation and streets but lower marks for recreation center programs, managing traffic and programs to reduce homelessness. Renters and lower-income residents gave less favorable marks for services for low-income families. Younger residents, Hispanic residents, students, renters and lower-income respondents gave lower quality ratings of affordable housing programs for low- and middle-income people compared to their counterparts. Older residents had more favorable views of natural hazard education and emergency preparation but less favorable views of median maintenance and police presence in business/shopping districts. Those living in Boulder 6-20 years tended to award higher marks for services like noise control enforcement and emergency preparation than those living in Boulder for 5 years or less or more than 20 years. Residents in East Boulder and Gunbarrel rated the quality of managing congestion and traffic flow and high frequency transit routes lower than residents in other subcommunities, while residents in Central Boulder, Crossroads and CU and South Boulder had the highest ratings for those government services. Residents in North Boulder & Palo Park awarded higher marks to the quality of affordable housing for low and middle income people than did residents in other areas, while those in the Crossroads & CU subcommunity rated those services the lowest. Importance of Services Women and respondents with children in their household rated most City services as more important than their counterparts. Respondents over 55 years of age placed greater importance on street repair and lighting and discount shopping opportunities, but less importance on bike and pedestrian facilities, acquiring and managing open space, environmental services such as renewable energy programs, the City Website and programs to reduce homelessness than did younger respondents. In general, higher income residents gave lower ratings of importance to City services, including renewable energy programs, water conservation programs and services for seniors and low-income families. Not surprisingly, renters and those with lower household incomes were more likely to feel it was important to provide affordable housing programs for low- and middle-income people. Those living in Boulder more than 20 years rated ice and snow removal, trash and weed control enforcement as more important and emergency preparation as less important than did those who had lived in Boulder for a shorter period. North Boulder & Palo Park rated the importance of street repair and street sweeping as well as Parks and Recreation fields and courts higher than other subcommunities. The importance of services for children, youth, seniors and low-income families generally were rated higher in Central Boulder and South Boulder than other areas within the City. In general, residents in East Boulder & Gunbarrel viewed City services as less important than their counterparts, rating the importance of affordable quality housing for low- and middle-income people, noise City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 41 © 2014 National Research Center, Inc. control, crime prevention, police response to community problems or needs and emergency preparation, among others, lower than other subcommunities. Additional Comments Survey respondents were given the opportunity to write-in their own comments, first about their quality ratings for the list of programs and services and then about their importance ratings of these programs and services. These responses were reviewed and categorized into groups. Out of the 785 residents who completed the questionnaire, 224 elected to write-in a response about their service and program quality ratings. About one-quarter of survey respondents who gave a response made comments about housing issues in the community and the lack of affordable housing for the low- and middle-class. Slightly fewer mentioned increasing police presence and commented on the quality of police and safety in Boulder. About 1 in 10 wrote in comments about their concerns with congestion, traffic and roads and another 1 in 10 mentioned improving the quality of snow and ice control. The other categories received less than 10% of respondents making a related comment. A quarter of responses were categorized into “other” comments due to the variation and infrequency among responses. (Please see Table 52 Appendix A: All Results from Community Survey for the number of responses categorized to each response and Appendix B: Verbatim Responses to Open-Ended Questions for the written responses.) Out of the 785 residents who completed the questionnaire, 141 elected to write in a response about their importance ratings. About 2 in 10 survey respondents making a comment noted the importance of decreasing the cost of living, including housing costs. Slightly fewer commented about the importance of safety and effective police efforts, the need to improve housing and building code enforcement and the importance of focusing on the essentials (infrastructure, safety, health, etc.). The other categories received less than 10% of respondents making a related comment. About 15% of responses were categorized into “other” comments due to the variation and infrequency among responses. Please see Table 53 Appendix A: All Results from Community Survey for the number of responses categorized to each response and Appendix B: Verbatim Responses to Open-Ended Questions for the written responses. At the close of the survey, respondents were given a final oportunity to write in any other comments they might like to make. Out of the 785 residents who completed the questionnaire, 229 elected to write in additional comments. There was some overlap and similarities from other written comments to the two questions above, as well as to Question 7 where respondents were asked to comment specifically about the job the city government is doing (see Good Governance). About 2 in 10 survey respondents, who elected to comment, referenced the Eco-Pass and public transportation; this could be due, in large part, to the structure of the survey where four questions about the Eco-Pass immediately preceded this open-ended question. About 1 in 10 wrote-in comments about the cost of living and issues related to the homeless population of Boulder. The other categories received less than 10% of respondents making a related comment. A quarter of responses were categorized into “other” comments due to the variation and infrequency among responses. Please see Table 68 in Appendix A: All Results from Community Survey for the number of responses categorized to each response and Appendix B: Verbatim Responses to Open-Ended Questions for the written responses. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 42 © 2014 National Research Center, Inc. APPENDIX A: ALL RESULTS FROM COMMUNITY SURVEY Responses to survey questions excluding “don’t know” responses, with comparisons to previous years’ survey results and other communities The following tables present the frequencies of responses to each question on the questionnaire. “Don’t know” responses have been removed from these results, so that the information displayed represents those who had an opinion about each item. In addition to tables of frequencies, this appendix also contains tables showing comparisons of the 2014 survey results to those obtained on previous surveys, where these comparisons are available. Finally, tables showing Boulder’s ratings compared to benchmark ratings also are included. Following these tables are a set of tables for the 2014 data showing the percent and number of respondents giving each answer, including “don’t know” responses. Table 1: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad Total Your overall quality of life in Boulder, taking all things into consideration 51% N=397 43% N=334 5% N=35 0% N=4 0% N=2 100% N=772 Overall quality of your neighborhood 34% N=264 53% N=409 9% N=72 2% N=17 1% N=8 100% N=771 The sense of community in Boulder 18% N=139 47% N=357 27% N=204 7% N=56 1% N=9 100% N=765 Community acceptance of all people 16% N=122 42% N=312 29% N=215 12% N=87 2% N=15 100% N=751 Race and ethnic relations in Boulder 11% N=75 31% N=220 41% N=289 15% N=107 3% N=18 100% N=711 Boulder as a place to work 30% N=207 47% N=320 16% N=110 6% N=41 2% N=11 100% N=689 Overall Boulder city government operations 10% N=73 45% N=318 33% N=233 8% N=60 4% N=29 100% N=713 Overall ease of getting to the places you usually visit 26% N=204 44% N=339 19% N=148 9% N=69 2% N=15 100% N=775 Quality of the natural environment 63% N=485 33% N=252 4% N=28 1% N=6 0% N=0 100% N=770 Quality of indoor and outdoor recreation 67% N=506 27% N=200 6% N=44 1% N=7 0% N=0 100% N=756 Opportunities to attend arts/cultural events 33% N=248 45% N=333 18% N=134 3% N=25 0% N=1 100% N=742 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 15% N=110 41% N=303 29% N=218 10% N=75 5% N=40 100% N=745 Access to a variety of housing options 7% N=46 19% N=131 26% N=185 34% N=240 15% N=102 100% N=704 Employment opportunities 9% N=57 34% N=220 33% N=214 21% N=136 3% N=21 100% N=649 Shopping opportunities 25% N=193 52% N=398 18% N=135 5% N=38 1% N=4 100% N=770 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 43 © 2014 National Research Center, Inc. Table 2: Question 1 Benchmark Comparisons Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Your overall quality of life in Boulder, taking all things into consideration 86 66 409 Much higher Overall quality of your neighborhood 79 6 14 Much higher The sense of community in Boulder 68 124 274 Similar Community acceptance of all people 65 152 255 Similar Race and ethnic relations in Boulder 58 NA NA NA Boulder as a place to work 74 75 305 Much higher Overall Boulder city government operations 62 2 5 Higher Overall ease of getting to the places you usually visit 71 20 33 Lower Quality of the natural environment 89 12 239 Much higher Quality of indoor and outdoor recreation 90 1 11 Much higher Opportunities to attend arts/cultural events 77 26 270 Much higher Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 62 136 252 Similar Access to a variety of housing options 42 222 227 Much lower Employment opportunities 56 49 275 Much higher Shopping opportunities 74 46 258 Much higher City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 44 © 2014 National Research Center, Inc. Table 3: Question 1 Compared by Year Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Your overall quality of life in Boulder, taking all things into consideration 86 87 87 80 82 81 80 82 75 75 -1 11 Overall quality of your neighborhood 79 80 80 75 76 75 74 76 66 67 0 12 The sense of community in Boulder 68 71 68 62 60 59 62 62 -- -- -2 6 Community acceptance of all people 65 -- -- -- -- -- -- -- -- -- -- -- Race and ethnic relations in Boulder 58 59 56 54 55 53 55 53 -- -- -1 5 Boulder as a place to work 74 75 -- -- -- -- -- -- -- -- -1 -- Overall Boulder city government operations 62 68 69 58 56 53 59 57 61 -- -6 1 Overall ease of getting to the places you usually visit 71 -- -- -- -- -- -- -- -- -- -- -- Quality of the natural environment 89 -- -- -- -- -- -- -- -- -- -- -- Quality of indoor and outdoor recreation 90 -- -- -- -- -- -- -- -- -- -- -- Opportunities to attend arts/cultural events 77 81 79 75 75 77 76 78 -- -- -4 -1 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 62 62 -- -- -- -- -- -- -- -- 0 -- Access to a variety of housing options 42 55 -- -- -- -- -- -- -- -- -13 -- Employment opportunities 56 60 61 -- -- -- -- -- -- -- -4 -5 Shopping opportunities 74 78 77 70 65 76 80 81 -- -- -4 -7 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 45 © 2014 National Research Center, Inc. Table 4: Question 2 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 52% N=405 36% N=279 7% N=55 4% N=35 0% N=4 100% N=778 Property crimes (e.g., burglary, theft, criminal mischief) 28% N=216 50% N=390 12% N=95 9% N=69 1% N=8 100% N=778 Structural/house fires 37% N=286 45% N=343 15% N=112 3% N=23 1% N=4 100% N=768 Wildland fires 15% N=119 38% N=292 28% N=216 17% N=135 2% N=12 100% N=773 Floods 10% N=77 33% N=249 24% N=181 27% N=205 7% N=51 100% N=762 Traffic-related incidents (road rage, bike-car conflicts, etc.) 8% N=59 31% N=238 28% N=217 27% N=206 7% N=54 100% N=774 Discrimination due to your background or personal characteristics 51% N=396 23% N=176 17% N=132 6% N=45 3% N=20 100% N=768 Table 5: Question 2 Benchmark Comparisons Please rate how safe you feel from each of the following in Boulder: City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Violent crimes (e.g., rape, robbery, homicide) 84 62 253 Much higher Property crimes (e.g., burglary, theft, criminal mischief) 74 50 254 Much higher Structural/house fires 79 8 15 Similar Table 6: Question 2 Compared by Year Please rate how safe you feel from each of the following in Boulder: Average Rating on a 100-point Scale (0=very unsafe, 100=very safe) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Violent crimes (e.g., rape, robbery, homicide) 84 78 83 70 73 78 73 68 -- -- 5 16 Property crimes (e.g., burglary, theft, criminal mischief) 74 68 69 64 64 62 61 56 -- -- 6 18 Structural/house fires 79 78 78 72 75 74 74 75 -- -- 1 4 Wildland fires 62 64 72 71 74 76 77 -- -- -2 -15 Floods 53 70 68 70 72 74 76 74 -- -- -17 -21 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 46 © 2014 National Research Center, Inc. Please rate how safe you feel from each of the following in Boulder: Average Rating on a 100-point Scale (0=very unsafe, 100=very safe) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Traffic-related incidents (road rage, bike-car conflicts, etc.) 51 51 48 -- -- -- -- -- -- -- 0 3 Discrimination due to your background or personal characteristics* 79 79 77 84 -- -- -- -- -- -- 0 -5 *In 2001 and 2007, the question asked about background and personal characteristics separately and is presented as an average of the two items here. Table 7: Question 3 Please tell us how safe you feel in each of the following areas in Boulder. Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe Total Downtown Commercial Area during the day 60% N=461 36% N=276 3% N=22 1% N=5 0% N=2 100% N=765 Downtown Commercial Area at night 19% N=141 48% N=355 29% N=212 4% N=30 1% N=5 100% N=744 Municipal Campus / Main Library area during the day 37% N=262 38% N=269 18% N=124 5% N=37 2% N=14 100% N=706 Municipal Campus / Main Library area at night 12% N=76 28% N=183 32% N=213 18% N=119 10% N=66 100% N=658 Your neighborhood during the day 74% N=568 24% N=183 2% N=13 1% N=5 0% N=4 100% N=772 Your neighborhood at night 41% N=317 45% N=350 10% N=79 3% N=22 1% N=5 100% N=773 City Parks 24% N=176 47% N=349 24% N=176 4% N=30 1% N=8 100% N=739 Multi-use paths (e.g. Boulder Creek Path) 12% N=88 46% N=343 34% N=258 6% N=48 2% N=12 100% N=747 Main Library 29% N=205 41% N=287 22% N=151 6% N=42 2% N=15 100% N=701 Branch Libraries 40% N=219 47% N=257 11% N=58 2% N=10 1% N=3 100% N=548 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 47 © 2014 National Research Center, Inc. Table 8: Question 3 Benchmark Comparisons Please tell us how safe you feel in each of the following areas in Boulder. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Downtown Commercial Area during the day 89 105 264 Higher Downtown Commercial Area at night 70 101 263 Much higher Your neighborhood during the day 92 91 307 Higher Your neighborhood at night 81 73 291 Much higher City Parks 72 14 36 Much higher Table 9: Question 4 In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 30% N=232 19% N=149 25% N=191 9% N=73 17% N=131 100% N=777 Rode another RTD bus within Boulder 44% N=335 22% N=167 19% N=144 6% N=43 10% N=80 100% N=769 Rode a bus between Boulder and Denver 28% N=221 27% N=209 31% N=237 7% N=58 6% N=50 100% N=776 Commuted to work by bicycle 45% N=345 7% N=53 12% N=92 8% N=60 28% N=215 100% N=764 Visited the Pearl Street Mall 1% N=5 6% N=38 28% N=166 32% N=187 32% N=190 100% N=585 Visited the University Hill business district 16% N=121 23% N=178 28% N=218 16% N=120 17% N=130 100% N=768 Visited Boulder open space or mountain parks 3% N=25 8% N=61 25% N=191 22% N=173 42% N=325 100% N=776 Recycled paper or containers from your home 2% N=15 1% N=4 3% N=22 8% N=63 86% N=668 100% N=773 Composted food waste through the curbside collection program 51% N=390 3% N=25 6% N=43 6% N=44 35% N=270 100% N=771 Composted yard waste through the curbside collection program 51% N=392 4% N=33 9% N=68 8% N=65 27% N=211 100% N=769 Made energy improvements to your home or business 37% N=288 36% N=274 18% N=140 3% N=24 6% N=45 100% N=772 Attended a public meeting or event about city matters 72% N=560 20% N=158 6% N=48 1% N=4 0% N=3 100% N=774 Attended a City Council meeting 88% N=679 9% N=69 2% N=19 0% N=1 0% N=2 100% N=770 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 48 © 2014 National Research Center, Inc. In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Watched a City Council meeting on cable TV Channel 8 73% N=562 17% N=134 8% N=63 1% N=7 1% N=8 100% N=774 Watched a news program on cable TV Channel 8 74% N=570 14% N=109 9% N=68 2% N=13 2% N=13 100% N=773 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 44% N=338 18% N=136 20% N=158 8% N=62 10% N=79 100% N=774 Participated in any of the North, South or East Recreation Centers' programs or classes 66% N=509 10% N=79 11% N=86 4% N=34 9% N=67 100% N=776 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 36% N=276 29% N=226 23% N=179 6% N=45 6% N=48 100% N=773 Visited any neighborhood parks (play areas and playgrounds) 13% N=99 18% N=136 33% N=256 16% N=126 20% N=153 100% N=771 Used the services or facilities of the East or West Senior Centers 87% N=672 6% N=49 4% N=32 1% N=10 2% N=13 100% N=776 Table 10: Question 4 Compared by Year In the last 12 months, about how many times, if ever, have you done the following things? Percent of respondents reporting at least once in the last 12 months Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 70% 66% 70% 60% -- 43% 33% -- -- -- 4% 37% Rode another RTD bus within Boulder 56% 55% 57% 46% 61% 52% 52% 49% 47% 48% 2% 8% Rode a bus between Boulder and Denver 72% 62% 63% 56% 53% 55% 49% 49% 49% 53% 9% 19% Commuted to work by bicycle 55% 55% 50% -- -- -- -- -- -- -- 0% 5% Visited the Pearl Street Mall 99% 98% 99% 97% 97% 97% 97% 98% 97% 96% 1% 3% Visited the University Hill business district 84% 78% 81% 77% -- -- -- -- -- -- 6% 7% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 49 © 2014 National Research Center, Inc. In the last 12 months, about how many times, if ever, have you done the following things? Percent of respondents reporting at least once in the last 12 months Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Visited Boulder open space or mountain parks 97% 92% 96% 92% 94% 93% 92% -- -- -- 5% 5% Recycled paper or containers from your home 98% 95% 97% 93% 96% 95% 90% 97% 89% 78% 3% 20% Composted food waste through the curbside collection program 49% -- -- -- -- -- -- -- -- -- -- -- Composted yard waste through the curbside collection program 49% -- -- -- -- -- -- -- -- -- -- -- Made energy improvements to your home or business 63% 63% -- -- -- -- -- -- -- -- -1% -- Attended a public meeting or event about city matters 28% 23% 14% 15% 16% 17% 20% 20% 18% 19% 4% 9% Attended a City Council meeting 12% 9% 9% 10% 9% 11% 11% 12% 13% 13% 2% -1% Watched a City Council meeting on cable TV Channel 8 27% 27% 34% 49% 49% 55% 43% 39% 35% 27% 0% 0% Watched a news program on cable TV Channel 8 26% 26% 23% 43% -- -- -- -- -- -- 1% -17% Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis)* 56% 45% 51% 47% 49% 52% 51% 50% 47% 50% 11% 6% Participated in any of the North, South or East Recreation Centers' programs or classes 34% 49% 42% 36% 40% 38% 37% 41% 34% -- -15% 0% Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 64% -- -- -- -- -- -- -- -- -- -- -- Visited any neighborhood parks (play areas and playgrounds) 87% 84% 91% 89% -- -- -- -- -- -- 4% -2% Used the services or facilities of the East or West Senior Centers 13% 11% 9% 11% -- -- -- -- -- -- 2% 2% *Prior to 2014, this question was worded, “used the North, South or East Boulder Recreation Centers.” City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 50 © 2014 National Research Center, Inc. Table 11: Question 5 Please rate to what extent you agree or disagree with the following statements. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 12% N=94 48% N=374 25% N=192 10% N=79 4% N=34 100% N=773 I inform myself about major issues in the city of Boulder 17% N=131 49% N=383 23% N=181 10% N=75 1% N=6 100% N=776 I take the initiative to let elected officials or city staff know what I think 4% N=33 19% N=145 33% N=255 33% N=255 11% N=85 100% N=772 Boulder's City Council implements policies that reflect the values of the Boulder community 5% N=41 38% N=292 39% N=303 15% N=112 3% N=23 100% N=772 I feel included in the Boulder community 9% N=68 41% N=321 35% N=270 11% N=84 4% N=34 100% N=776 Table 12: Question 5 Benchmark Comparisons Please rate to what extent you agree or disagree with the following statements. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark I am pleased with the overall direction the city is taking 63 132 294 Higher Table 13: Question 5 Compared by Year Please rate to what extent you agree or disagree with the following statements. Average Rating on a 100-point Scale (0=strongly disagree, 100=strongly agree) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 I am pleased with the overall direction the city is taking 63 64 56 51 49 45 48 50 -- -- 0 13 I inform myself about major issues in the city of Boulder 68 58 51 49 -- -- -- -- -- -- 10 19 I take the initiative to let elected officials or city staff know what I think 43 41 -- -- -- -- -- -- -- -- 2 -- Boulder's City Council implements policies that reflect the values of the Boulder community 57 -- -- -- -- -- -- -- -- -- -- -- I feel included in the Boulder community 60 64 59 -- -- -- -- -- -- -- -4 1 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 51 © 2014 National Research Center, Inc. Table 14: Question 6 Please rate how well you think the City of Boulder does on each of the following: Very well Well Neither well nor poorly Poorly Very poorly Total Being responsive to residents and businesses 9% N=52 50% N=306 30% N=185 9% N=57 3% N=17 100% N=616 Effectively planning for the future 11% N=78 52% N=351 22% N=148 11% N=72 4% N=30 100% N=679 Working through critical issues facing the city 8% N=50 46% N=299 31% N=199 11% N=72 4% N=26 100% N=646 Gathering feedback from residents on new policies or projects; conducting public processes 11% N=73 45% N=295 25% N=167 13% N=88 6% N=36 100% N=659 Providing access to information about issues, events and meetings 13% N=84 52% N=348 24% N=161 10% N=64 2% N=14 100% N=671 Spending tax dollars wisely 4% N=27 34% N=208 37% N=226 14% N=87 10% N=64 100% N=611 Informing the public about how tax dollars are used 5% N=28 31% N=193 40% N=250 17% N=107 7% N=46 100% N=625 Responding to emergencies and natural disasters (flood, wildfire) 31% N=233 52% N=388 11% N=85 3% N=26 2% N=18 100% N=750 Table 15: Question 6 Benchmark Comparisons Please rate how well you think the City of Boulder does on each of the following: City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Gathering feedback from residents on new policies or projects; conducting public processes 61 92 275 Higher Spending tax dollars wisely 52 11 19 Similar Table 16: Question 6 Compared by Year Please rate how well you think the City of Boulder does on each of the following: Average Rating on a 100-point Scale (0=very poorly, 100=very well) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Being responsive to residents and businesses 63 66 63 61 56 -- -- -- -- -- -3 7 Effectively planning for the future 64 64 59 55 52 -- -- -- -- -- 0 12 Working through critical issues facing the city 61 59 57 52 50 -- -- -- -- -- 2 11 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 52 © 2014 National Research Center, Inc. Please rate how well you think the City of Boulder does on each of the following: Average Rating on a 100-point Scale (0=very poorly, 100=very well) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Gathering feedback from residents on new policies or projects; conducting public processes 61 64 60 57 59 -- -- -- -- -- -3 2 Providing access to information about issues, events and meetings 66 65 -- -- -- -- -- -- -- -- 0 -- Spending tax dollars wisely 52 54 52 50 48 44 49 51 -- -- -2 1 Informing the public about how tax dollars are used 52 48 -- -- -- -- -- -- -- -- 4 -- Responding to emergencies and natural disasters (flood, wildfire) 76 -- -- -- -- -- -- -- -- -- -- -- Table 17: Question 7 Do you have any other comments about the job that the City of Boulder is doing? Percent Number Improve communication efforts and make efforts to listen to all residents 6% N=17 Concerns with municipalization of utility 9% N=25 Pleased with city government and city government actions 9% N=26 Concerns about traffic, transportation planning and street maintenance 6% N=18 Concerns about cost of living 6% N=15 Concerns with too much development/growth 5% N=13 More attention to helping the homeless 10% N=27 Improvements for snow and ice removal 8% N=23 Housing concerns 6% N=17 Increase economic development/local economy 4% N=12 Concerns about government spending, focus and regulation 5% N=14 Flood recovery concerns 3% N=9 Other 21% N=56 Total 100% N=273 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 53 © 2014 National Research Center, Inc. Table 18: Question 8a (Quality of Service): Accessible and Connected Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Managing congestion and traffic flow 3% N=26 31% N=231 30% N=225 27% N=202 8% N=58 100% N=741 High frequency transit routes 10% N=69 47% N=319 27% N=179 12% N=84 3% N=21 100% N=671 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 35% N=266 50% N=379 10% N=77 3% N=19 1% N=10 100% N=751 Snow and ice control on major streets 9% N=71 38% N=287 23% N=177 19% N=146 10% N=79 100% N=761 Street repair (potholes, crack repair, etc.) 5% N=37 34% N=250 35% N=263 19% N=140 7% N=53 100% N=743 Street sweeping 9% N=58 45% N=292 36% N=231 7% N=47 3% N=20 100% N=648 Street lighting 7% N=53 47% N=350 31% N=226 11% N=82 4% N=28 100% N=739 Sidewalk maintenance 11% N=82 46% N=335 31% N=227 9% N=62 3% N=23 100% N=728 Table 19: Question 8 (Quality) Benchmark Comparisons: Accessible and Connected Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Managing congestion and traffic flow 49 218 297 Much lower Snow and ice control on major streets 54 225 267 Much lower Street repair (potholes, crack repair, etc.) 53 248 389 Lower Street sweeping 62 172 260 Lower Street lighting 61 187 290 Lower Sidewalk maintenance 63 103 264 Higher City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 54 © 2014 National Research Center, Inc. Table 20: Question 8a (Quality of Service) Compared by Year: Accessible and Connected Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Managing congestion and traffic flow 49 -- -- -- -- -- -- -- -- -- -- -- High frequency transit routes 62 -- -- -- -- -- -- -- -- -- -- -- Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 79 81 81 74 81 -- -- -- -- -- -2 -2 Snow and ice control on major streets 54 63 59 70 70 64 65 67 58 54 -9 0 Street repair (potholes, crack repair, etc.) 53 57 51 50 54 51 53 49 56 49 -4 4 Street sweeping 62 65 65 63 64 62 65 57 63 63 -2 -1 Street lighting 61 64 66 64 62 62 62 60 61 64 -4 -3 Sidewalk maintenance 63 69 70 65 65 -- -- -- -- -- -6 -2 Table 21: Question 8b (Importance of Service) : Accessible and Connected Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Managing congestion and traffic flow 36% N=251 47% N=330 16% N=112 1% N=10 100% N=703 High frequency transit routes 39% N=250 46% N=295 14% N=91 1% N=7 100% N=642 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 49% N=349 34% N=241 13% N=90 4% N=29 100% N=709 Snow and ice control on major streets 46% N=332 40% N=290 13% N=97 0% N=2 100% N=722 Street repair (potholes, crack repair, etc.) 25% N=180 47% N=337 24% N=167 4% N=27 100% N=711 Street sweeping 11% N=73 30% N=202 49% N=331 11% N=74 100% N=680 Street lighting 26% N=177 45% N=310 26% N=179 3% N=21 100% N=686 Sidewalk maintenance 22% N=158 49% N=347 27% N=194 2% N=11 100% N=710 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 55 © 2014 National Research Center, Inc. Table 22: Question 8b (importance of Service) Compared by Year: Accessible and Connected Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Managing congestion and traffic flow* 72 64 72 78 82 -- -- -- -- -- 8 -10 High frequency transit routes 74 76 64 68 -- -- -- -- -- -- -1 6 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 76 77 -- -- -- -- -- -- -- -- -1 -- Snow and ice control on major streets 77 -- -- -- -- -- -- -- -- -- -- -- Street repair (potholes, crack repair, etc.) 65 -- -- -- -- -- -- -- -- -- -- -- Street sweeping 47 -- -- -- -- -- -- -- -- -- -- -- Street lighting 65 -- -- -- -- -- -- -- -- -- -- -- Sidewalk maintenance 64 -- -- -- -- -- -- -- -- -- -- -- *In 2007, the question asked traffic congestion and flow separately and is presented as an average of the two items here. Table 23: Question 8a (Quality of Service): Economically Vital Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Assistance to businesses to keep them in Boulder 11% N=45 31% N=122 37% N=147 13% N=51 7% N=29 100% N=394 Attracting/retaining 'discount' or 'affordable' shopping opportunities 8% N=48 25% N=148 37% N=218 21% N=126 9% N=54 100% N=594 Retention and expansion of quality jobs in Boulder 16% N=80 29% N=150 35% N=182 15% N=76 5% N=26 100% N=514 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 56 © 2014 National Research Center, Inc. Table 24: Question 8a (Quality of Service) Compared by Year: Economically Vital Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Assistance to businesses to keep them in Boulder 56 -- -- -- -- -- -- -- -- -- -- -- Attracting/retaining “discount” or “affordable” shopping opportunities 50 -- -- -- -- -- -- -- -- -- -- -- Retention and expansion of quality jobs in Boulder 59 -- -- -- -- -- -- -- -- -- -- -- Table 25: Question 8b (Importance of Service) : Economically Vital Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Assistance to businesses to keep them in Boulder 29% N=180 45% N=278 22% N=133 4% N=22 100% N=614 Attracting/retaining “discount” or “affordable” shopping opportunities 17% N=110 35% N=235 35% N=235 12% N=83 100% N=663 Retention and expansion of quality jobs in Boulder 43% N=262 45% N=275 11% N=64 1% N=5 100% N=605 Table 26: Question 8b (importance of Service) Compared by Year: Economically Vital Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Assistance to businesses to keep them in Boulder 67 66 67 63 60 -- -- -- -- -- 1 7 Attracting/retaining “discount” or “affordable” shopping opportunities 52 48 48 54 -- -- -- -- -- -- 4 -2 Retention and expansion of quality jobs in Boulder 77 77 -- 73 58 -- -- -- -- -- 0 19 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 57 © 2014 National Research Center, Inc. Table 27: Question 8a (Quality of Service): Environmentally Sustainable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Acquiring and managing open space and mountain parks lands 45% N=329 44% N=319 8% N=60 2% N=14 1% N=6 100% N=729 Energy conservation and efficiency programs 26% N=166 52% N=339 18% N=116 4% N=24 1% N=4 100% N=649 Renewable energy programs 20% N=126 44% N=273 27% N=166 7% N=41 2% N=10 100% N=615 Recycling and composting collection services 38% N=272 43% N=306 15% N=109 3% N=21 0% N=1 100% N=709 Water conservation programs 19% N=112 43% N=252 31% N=182 6% N=37 2% N=10 100% N=594 Table 28: Question 8 (Quality) Benchmark Comparisons: Environmentally Sustainable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Recycling and composting collection services 79 148 322 Higher Table 29: Question 8a (Quality of Service) Compared by Year: Environmentally Sustainable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Acquiring and managing open space and mountain parks lands 83 -- -- -- -- -- -- -- -- -- -- -- Energy conservation and efficiency programs 75 70 65 -- -- -- -- -- -- -- -1 4 Renewable energy programs 69 Recycling and composting collection services 79 82 78 66 -- -- -- -- -- -- -2 13 Water conservation programs 68 68 65 55 60 -- -- -- -- -- 0 8 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 58 © 2014 National Research Center, Inc. Table 30: Question 8b (Importance of Service): Environmentally Sustainable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Acquiring and managing open space and mountain parks lands 47% N=312 39% N=256 12% N=79 2% N=16 100% N=663 Energy conservation and efficiency programs 40% N=254 42% N=269 16% N=104 2% N=11 100% N=639 Renewable energy programs 40% N=256 39% N=254 17% N=108 5% N=29 100% N=647 Recycling and composting collection services 47% N=328 39% N=274 13% N=89 2% N=13 100% N=704 Water conservation programs 43% N=296 42% N=287 13% N=90 2% N=11 100% N=685 Table 31: Question 8b (importance of Service) Compared by Year: Environmentally Sustainable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Acquiring and managing open space and mountain parks lands 77 57 67 73 73 -- -- -- -- -- 20 4 Energy conservation and efficiency programs 73 71 79 -- -- -- -- -- -- -- 3 -6 Renewable energy programs 71 -- -- -- -- -- -- -- -- -- -- -- Recycling and composting collection services 77 74 -- 72 72 -- -- -- -- -- 3 5 Water conservation programs 76 -- -- -- -- -- -- -- -- -- -- -- City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 59 © 2014 National Research Center, Inc. Table 32: Question 8a (Quality of Service): Good Governance For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Cable TV Channel 8 (council coverage, city news, local talk shows) 11% N=34 39% N=124 39% N=125 8% N=24 3% N=9 100% N=317 City of Boulder Web site (www.bouldercolorado.gov) 9% N=49 45% N=242 34% N=185 10% N=53 2% N=11 100% N=540 City social media Web sites (e.g. Facebook, Twitter, YouTube) 9% N=26 35% N=100 46% N=133 8% N=23 3% N=8 100% N=290 Table 33: Question 8 (Quality) Benchmark Comparisons: Good Governance For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Cable TV Channel 8 (council coverage, city news, local talk shows) 62 16 27 Similar City of Boulder Web site (www.bouldercolorado.gov) 62 60 73 Much lower Table 34: Question 8a (Quality of Service) Compared by Year: Good Governance For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Cable TV Channel 8 (council coverage, city news, local talk shows) 62 -- -- -- -- -- -- -- -- -- -- -- City of Boulder Web site (www.bouldercolorado.gov) 62 68 68 -- -- -- -- -- -- -- -5 -6 City social media Web sites (e.g. Facebook, Twitter, YouTube) 60 -- -- -- -- -- -- -- -- -- -- -- City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 60 © 2014 National Research Center, Inc. Table 35: Question 8b (Importance of Service): Good Governance For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Cable TV Channel 8 (council coverage, city news, local talk shows) 7% N=37 22% N=112 53% N=275 18% N=94 100% N=519 City of Boulder Web site (www.bouldercolorado.gov) 29% N=176 40% N=244 27% N=165 4% N=23 100% N=607 City social media Web sites (e.g. Facebook, Twitter, YouTube) 6% N=31 26% N=135 46% N=242 22% N=113 100% N=521 Table 36: Question 8b (importance of Service) Compared by Year: Good Governance For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Cable TV Channel 8 (council coverage, city news, local talk shows) 39 -- -- -- -- -- -- -- -- -- -- -- City of Boulder Web site (www.bouldercolorado.gov) 65 -- -- -- -- -- -- -- -- -- -- -- City social media Web sites (e.g. Facebook, Twitter, YouTube) 39 -- -- -- -- -- -- -- -- -- -- -- Table 37: Question 8a (Quality of Service): Healthy and Socially Thriving Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 27% N=169 55% N=349 14% N=92 2% N=12 2% N=12 100% N=634 North, South or East Recreation Centers' programs and classes 26% N=134 49% N=255 20% N=104 4% N=21 1% N=7 100% N=522 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 23% N=129 55% N=307 18% N=102 2% N=13 1% N=8 100% N=559 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 61 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Neighborhood parks (play areas and playgrounds) 27% N=181 57% N=384 15% N=102 1% N=6 1% N=5 100% N=679 Boulder Public Libraries & library services 28% N=175 52% N=330 15% N=93 3% N=19 3% N=17 100% N=634 Services for children (age 12 and under) 19% N=59 45% N=139 28% N=88 5% N=15 3% N=10 100% N=312 Services for youth (age 13 to 21) 17% N=55 39% N=122 32% N=100 8% N=26 4% N=12 100% N=315 Services for seniors (age 65 and older) 17% N=55 46% N=153 31% N=103 4% N=14 1% N=5 100% N=330 Services for low-income families 20% N=75 34% N=125 26% N=97 12% N=46 7% N=25 100% N=368 Providing spaces for and access to a variety of arts/cultural events 19% N=122 48% N=313 25% N=161 7% N=44 2% N=12 100% N=652 Art in public places 15% N=100 44% N=292 29% N=188 9% N=58 3% N=20 100% N=657 Programs to reduce homelessness 12% N=64 23% N=126 31% N=167 17% N=93 17% N=93 100% N=543 Drinking water services 27% N=160 43% N=253 23% N=133 4% N=21 3% N=15 100% N=583 Mosquito or pest control programs 10% N=41 37% N=151 39% N=159 9% N=35 4% N=17 100% N=403 Table 38: Question 8 (Quality) Benchmark Comparisons: Healthy and Socially Thriving Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 76 10 43 Much higher North, South or East Recreation Centers’ programs and classes 73 143 293 Similar Neighborhood parks (play areas and playgrounds) 77 5 9 Higher Boulder Public Libraries & library services 75 246 308 Much lower Services for youth (age 13 to 21) 64 108 242 Similar Services for seniors (age 65 and older) 68 131 263 Similar Services for low-income families 62 51 220 Much higher Drinking water services 72 11 28 Similar Mosquito or pest control programs 60 3 7 Much higher City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 62 © 2014 National Research Center, Inc. Table 39: Question 8a (Quality of Service) Compared by Year: Healthy and Socially Thriving Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis)* 76 76 -- -- -- -- -- -- -- -- -1 -- North, South or East Recreation Centers' programs and classes** 73 75 77 74 -- -- -- -- -- -- -2 0 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 74 72 72 67 70 -- -- -- -- -- 2 4 Neighborhood parks (play areas and playgrounds) 77 -- -- -- -- -- -- -- -- -- -- -- Boulder Public Libraries & library services 75 79 81 80 80 82 82 80 76 73 -4 2 Services for children (age 12 and under) 68 70 71 56 64 64 66 66 68 -- -6 -4 Services for youth (age 13 to 21) 64 Services for seniors (age 65 and older) 68 70 68 67 69 70 73 72 65 -- -1 3 Services for low-income families 62 61 56 -- -- -- -- -- -- -- 1 6 Providing spaces for and access to a variety of arts/cultural events 69 -- -- -- -- -- -- -- -- -- -- -- Art in public places 65 -- -- -- -- -- -- -- -- -- -- -- Programs to reduce homelessness 49 -- -- -- -- -- -- -- -- -- -- -- Drinking water services 72 75 72 66 66 -- -- -- -- -- -3 6 Mosquito or pest control programs 60 55 -- -- -- -- -- -- -- -- 5 -- *This was “athletic fields.” **This was “Parks and Recreation programs and classes.” City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 63 © 2014 National Research Center, Inc. Table 40: Question 8b (Importance of Service): Healthy and Socially Thriving Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 24% N=154 49% N=321 26% N=167 1% N=10 100% N=652 North, South or East Recreation Centers' programs and classes 18% N=109 48% N=287 29% N=172 4% N=25 100% N=593 Parks and Recreation specialized or single- use facilities (e.g., golf course, outdoor pools, reservoir) 16% N=100 50% N=312 32% N=197 2% N=13 100% N=623 Neighborhood parks (play areas and playgrounds) 33% N=224 48% N=327 18% N=122 1% N=4 100% N=677 Boulder Public Libraries & library services 43% N=283 41% N=276 14% N=94 2% N=12 100% N=665 Services for children (age 12 and under) 31% N=166 46% N=246 19% N=99 4% N=19 100% N=529 Services for youth (age 13 to 21) 32% N=174 47% N=256 19% N=104 3% N=14 100% N=548 Services for seniors (age 65 and older) 32% N=177 47% N=259 18% N=102 3% N=15 100% N=553 Services for low-income families 34% N=203 45% N=269 18% N=107 4% N=25 100% N=603 Providing spaces for and access to a variety of arts/cultural events 22% N=149 48% N=327 26% N=177 4% N=26 100% N=679 Art in public places 17% N=114 38% N=259 37% N=251 9% N=61 100% N=685 Programs to reduce homelessness 36% N=240 44% N=297 16% N=109 3% N=23 100% N=669 Drinking water services 58% N=379 33% N=215 8% N=53 1% N=8 100% N=655 Mosquito or pest control programs 24% N=155 45% N=286 27% N=175 4% N=23 100% N=639 Table 41: Question 8b (importance of Service) Compared by Year: Healthy and Socially Thriving Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis)** 65 60 51 61 59 -- -- -- -- -- 5 6 North, South or East Recreation Centers' programs and classes 60 -- -- -- -- -- -- -- -- -- -- -- Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 60 -- -- -- -- -- -- -- -- -- -- -- Neighborhood parks (play areas and playgrounds) 71 70 60 65 68 -- -- -- -- -- 1 3 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 64 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Boulder Public Libraries & library services 75 62 51 -- -- -- -- -- -- -- 13 24 Services for children (age 12 and under) 68 57 53 56 -- -- -- -- -- -- 12 13 Services for youth (age 13 to 21) 69 60 61 61 -- -- -- -- -- -- 9 8 Services for seniors (age 65 and older) 69 57 56 -- -- -- -- -- -- -- 12 13 Services for low-income families 69 -- -- -- -- -- -- -- -- -- -- -- Providing spaces for and access to a variety of arts/cultural events 63 58 53 57 -- -- -- -- -- -- 5 6 Art in public places 54 45 50 57 54 -- -- -- -- -- 9 0 Programs to reduce homelessness 71 62 66 -- -- -- -- -- -- -- 9 5 Drinking water services 82 -- -- -- -- -- -- -- -- -- -- -- Mosquito or pest control programs 63 -- -- -- -- -- -- -- -- -- -- -- *In 2007, the question asked traffic congestion and flow separately and is presented as an average of the two items here. ** This was “active recreational facilities (such as ballfields, play areas or playgrounds, etc.).” Table 42: Question 9a (Quality of Service): Livable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Preserving the city's historic features and attributes 15% N=94 55% N=353 25% N=159 3% N=22 2% N=12 100% N=640 Affordable housing programs for low income people 8% N=46 31% N=165 29% N=156 24% N=128 8% N=44 100% N=538 Affordable housing programs for middle income people 3% N=18 21% N=114 31% N=170 29% N=161 16% N=89 100% N=552 Building and housing code enforcement 8% N=33 39% N=168 35% N=151 12% N=51 7% N=30 100% N=433 Enforcement of residential over- occupancy regulations 5% N=16 27% N=90 40% N=135 16% N=54 12% N=40 100% N=336 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 65 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Enforcement of home business regulations 7% N=15 25% N=50 57% N=116 7% N=14 4% N=9 100% N=203 Noise control enforcement 6% N=27 39% N=186 41% N=196 10% N=49 4% N=20 100% N=477 Ice and snow removal, trash and weed control enforcement 5% N=34 37% N=247 31% N=204 16% N=106 11% N=72 100% N=662 Median maintenance 10% N=62 43% N=259 38% N=225 6% N=38 2% N=13 100% N=596 Table 43: Question 9 (Quality) Benchmark Comparisons: Livable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Preserving the city’s historic features and attributes 69% 9 12 Similar Building and housing code enforcement 57% 24 31 Much lower Enforcement of residential over-occupancy regulations 49% NA NA NA Table 44: Question 9a (Quality of Service) Compared by Year: Livable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Preserving the city's historic features and attributes 69 -- -- -- -- -- -- -- -- -- -- -- Affordable housing programs for low income people 52 -- -- -- -- -- -- -- -- -- -- -- Affordable housing programs for middle income people 41 -- -- -- -- -- -- -- -- -- -- -- Building and housing code enforcement 57 57 59 55 57 -- -- -- -- -- 0 0 Enforcement of residential over-occupancy regulations 49 50 52 47 -- -- -- -- -- -- -1 2 Enforcement of home business regulations 56 -- -- -- -- -- -- -- -- -- -- -- Noise control enforcement 58 53 58 51 -- -- -- -- -- -- 5 7 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 66 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Ice and snow removal, trash and weed control enforcement 52 55 50 50 -- -- -- -- -- -- -2 2 Median maintenance 63 70 69 -- -- -- -- -- -- -- -7 -6 Table 45: Question 9b (Importance of Service): Livable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Preserving the city's historic features and attributes 17% N=116 41% N=288 37% N=260 5% N=37 100% N=701 Affordable housing programs for low income people 27% N=186 42% N=289 25% N=173 6% N=38 100% N=686 Affordable housing programs for middle income people 32% N=218 43% N=288 21% N=140 4% N=30 100% N=676 Building and housing code enforcement 16% N=99 45% N=280 35% N=218 4% N=25 100% N=621 Enforcement of residential over- occupancy regulations 10% N=61 33% N=211 41% N=257 16% N=101 100% N=631 Enforcement of home business regulations 8% N=42 24% N=121 49% N=254 19% N=98 100% N=515 Noise control enforcement 16% N=103 42% N=271 36% N=233 5% N=33 100% N=640 Ice and snow removal, trash and weed control enforcement 27% N=186 47% N=320 25% N=169 2% N=11 100% N=685 Median maintenance 8% N=51 30% N=187 52% N=323 9% N=55 100% N=617 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 67 © 2014 National Research Center, Inc. Table 46: Question 9b (importance of Service) Compared by Year: Livable Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Preserving the city's historic features and attributes 56 62 68 75 72 -- -- -- -- -- -5 -16 Affordable housing programs for low income people 64 64 62 70 78 -- -- -- -- -- 0 -14 Affordable housing programs for middle income people 68 -- -- -- -- -- -- -- Building and housing code enforcement 58 -- -- -- -- -- -- -- -- -- -- -- Enforcement of residential over-occupancy regulations 46 -- -- -- -- -- -- -- -- -- -- -- Enforcement of home business regulations 40 -- -- -- -- -- -- -- -- -- -- -- Noise control enforcement 56 -- 51 64 -- -- -- -- -- -- -- -7 Ice and snow removal, trash and weed control enforcement 66 -- -- -- -- -- -- -- -- -- -- -- Median maintenance 46 -- -- -- -- -- -- -- -- -- -- -- Table 47: Question 9a (Quality of Service): Safe Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Crime prevention 19% N=124 52% N=338 25% N=164 4% N=24 1% N=6 100% N=656 Police presence in your neighborhood 12% N=77 36% N=237 44% N=290 6% N=41 3% N=18 100% N=663 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 19% N=126 45% N=300 28% N=185 7% N=44 1% N=5 100% N=660 Police traffic enforcement 13% N=83 41% N=268 37% N=244 7% N=47 3% N=19 100% N=662 Police response to community problems or needs 17% N=93 47% N=253 26% N=139 7% N=38 2% N=13 100% N=536 Flood or natural hazard education 14% N=83 34% N=200 36% N=211 12% N=69 5% N=31 100% N=593 Emergency Preparation 16% N=89 43% N=245 31% N=178 7% N=42 2% N=13 100% N=567 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 68 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Total Fire safety education 13% N=63 38% N=190 40% N=200 8% N=39 2% N=12 100% N=504 Fire response 29% N=146 48% N=237 18% N=87 4% N=19 1% N=7 100% N=497 Emergency medical services 26% N=139 53% N=283 17% N=89 2% N=12 1% N=6 100% N=529 Boulder Municipal Court 12% N=42 48% N=166 33% N=113 5% N=18 2% N=8 100% N=347 Table 48: Question 9 (Quality) Benchmark Comparisons: Safe Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Crime prevention 71% 146 311 Higher Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 69% 27 51 Similar Police traffic enforcement 63% 219 333 Lower Emergency Preparation 66% 124 250 Similar Fire safety education 63% 247 256 Much lower Fire response 75% 47 50 Much lower Emergency medical services 75% 279 300 Much lower Boulder Municipal Court 65% 100 179 Similar Table 49: Question 9a (Quality of Service) Compared by Year: Safe Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Crime prevention 71 -- -- -- -- -- -- -- -- -- -- -- Police presence in your neighborhood 62 -- -- -- -- -- -- -- -- -- -- -- Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 69 -- -- -- -- -- -- -- -- -- -- -- Police traffic enforcement 63 66 65 60 56 55 59 57 61 60 -3 3 Police response to community problems or needs 67 69 70 62 60 -- -- -- -- -- -2 7 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 69 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Flood or natural hazard education 60 65 -- -- -- -- -- -- -- -- -5 -- Emergency Preparation 66 -- -- -- -- -- -- -- -- -- -- -- Fire safety education 63 63 -- -- -- -- -- -- -- -- -1 -- Fire response 75 81 79 76 -- -- -- -- -- -- -6 -2 Emergency medical services 75 79 77 -- -- -- -- -- -- -- -4 -2 Boulder Municipal Court 65 62 60 -- -- -- -- -- -- -- 4 5 Table 50: Question 9b (Importance of Service): Safe Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Total Crime prevention 57% N=398 35% N=242 7% N=51 0% N=2 100% N=693 Police presence in your neighborhood 22% N=150 42% N=284 32% N=219 5% N=31 100% N=685 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 31% N=213 43% N=304 23% N=160 3% N=22 100% N=699 Police traffic enforcement 17% N=118 44% N=306 33% N=227 6% N=43 100% N=693 Police response to community problems or needs 42% N=279 46% N=304 12% N=77 1% N=7 100% N=667 Flood or natural hazard education 29% N=195 49% N=328 19% N=130 3% N=20 100% N=674 Emergency Preparation 40% N=271 43% N=291 16% N=111 1% N=7 100% N=680 Fire safety education 28% N=185 48% N=312 22% N=146 2% N=11 100% N=655 Fire response 60% N=394 32% N=209 8% N=51 1% N=5 100% N=659 Emergency medical services 64% N=423 30% N=198 6% N=42 0% N=3 100% N=666 Boulder Municipal Court 28% N=166 48% N=279 23% N=133 1% N=5 100% N=584 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 70 © 2014 National Research Center, Inc. Table 51: Question 9b (importance of Service) Compared by Year: Safe Community For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average Rating on a 100-point Scale (0=not at all important, 100=essential) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Crime prevention 83 79 63 71 72 -- -- -- -- -- 4 11 Police presence in your neighborhood 60 52 29 -- -- -- -- -- -- -- 8 31 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 67 58 41 -- -- -- -- -- -- -- 9 27 Police traffic enforcement 57 -- -- -- -- -- -- -- -- -- -- -- Police response to community problems or needs 76 -- -- -- -- -- -- -- -- -- -- -- Flood or natural hazard education 68 -- -- -- -- -- -- -- -- -- -- -- Emergency Preparation 74 -- -- -- -- -- -- -- -- -- -- -- Fire safety education 67 -- -- -- -- -- -- -- -- -- -- -- Fire response 84 -- -- -- -- -- -- -- -- -- -- -- Emergency medical services 85 -- -- -- -- -- -- -- -- -- -- -- Boulder Municipal Court 68 -- -- -- -- -- -- -- -- -- -- -- Table 52: Question 10 Do you have specific comments about your quality ratings for these programs and services? Percent Number Concerns with congestion, traffic and roads 12% N=24 Homelessness and lack of programs to solve this issue 5% N=11 Housing issues and lack of affordable housing for low and middle class 23% N=47 Increase police presence and quality of police and safety 17% N=34 Improve snow and ice control on streets and sidewalks 13% N=26 In general service quality is well received 3% N=6 Concerns with building and housing -related code enforcement 6% N=12 Other 23% N=47 Total 100% N=208 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 71 © 2014 National Research Center, Inc. Table 53: Question 11 Do you have specific comments about your answers on the importance of these programs and services? Percent Number Managing homelessness should be a priority 7% N=8 Cost of living and housing costs need to be addressed 19% N=24 Safety and effective police efforts 16% N=20 Snow and ice control efforts need improvement 4% N=5 All services are important 7% N=8 Improving housing and building code programs should be a priority 14% N=17 Efforts should be focused on the essentials (infrastructure, safety, health, etc.) 13% N=16 Maintaining a healthy amount of parks and open space is important 5% N=6 Other 15% N=19 Total 100% N=124 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 54: Question 12 If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Very good Good Neither good nor bad Bad Very bad Total Courteous, respectful and professional 44% N=170 41% N=157 10% N=40 4% N=15 1% N=4 100% N=386 I received the assistance I needed 41% N=154 39% N=143 12% N=44 5% N=17 4% N=13 100% N=372 Table 55: Question 12 Benchmark Comparisons If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? City of Boulder average rating Rank Number of communities in comparison Comparison to benchmark Courteous, respectful and professional 81 131 238 Similar Table 56: Question 12 Compared by Year If you have had phone, in- person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Average Rating on a 100-point Scale (0=very bad, 100=very good) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Courteous, respectful and professional 81 79 78 75 -- -- -- -- -- -- 1 5 I received the assistance I needed 77 -- -- -- -- -- -- -- -- -- -- -- City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 72 © 2014 National Research Center, Inc. Table 57: Question 13 How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Very likely Likely Somewhat likely Not at all likely Total Cable TV Channel 8 6% N=41 9% N=58 13% N=88 72% N=478 100% N=665 City of Boulder Web site (www.bouldercolorado.gov) 37% N=260 25% N=177 23% N=157 15% N=101 100% N=695 City social media Web sites (e.g. Facebook, Twitter, YouTube) 12% N=80 15% N=100 20% N=132 53% N=357 100% N=669 The Boulder Daily Camera 36% N=260 27% N=191 24% N=169 13% N=92 100% N=712 The Colorado Daily 12% N=80 16% N=113 28% N=190 44% N=303 100% N=687 Boulder County Business Report 2% N=12 8% N=55 18% N=121 72% N=471 100% N=659 Inserts in the water utility bill 9% N=60 17% N=114 21% N=144 52% N=350 100% N=668 Mailings to your home address 27% N=193 31% N=215 24% N=168 18% N=126 100% N=702 Listserves (where you sign up to be part of a group receiving e-mails from the city) 11% N=69 14% N=90 20% N=128 55% N=345 100% N=633 Table 58: Question 13 Compared by Year How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Percent (“very likely” or “likely”) Change 2011 to 2014 Change baseline to 2014 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Cable TV Channel 8 15% 19% 17% 9% -- -- -- -- -- -- -4% 6% City of Boulder Web site (www.bouldercolorado.gov) 63% 54% 46% 3% -- -- -- -- -- -- 8% 59% City social media Web sites (e.g. Facebook, Twitter, YouTube) 27% 24% -- -- -- -- -- -- -- -- 3% -- The Boulder Daily Camera 63% 72% 47% 59% -- -- -- -- -- -- -9% 5% The Colorado Daily 28% 38% 39% -- -- -- -- -- -- -- -10% -11% Boulder County Business Report 10% 14% -- -- -- -- -- -- -- -- -4% -- Inserts in the water utility bill 26% 30% 35% 17% -- -- -- -- -- -- -4% 9% Mailings to your home address 58% 65% 73% -- -- -- -- -- -- -- -7% -15% Listserves (where you sign up to be part of a group receiving e- mails from the city) 25% 26% 29% -- -- -- -- -- -- -- -1% -4% In 2001, the question asked the Daily Camera separately and is presented as an average of the two items here. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 73 © 2014 National Research Center, Inc. Table 59: Question 14 Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements? Percent Number No 53% N=384 Yes, up to double the current amount 43% N=306 Yes, up to triple the current amount 4% N=28 Total 100% N=718 Table 60: Question 15 How would you rate the Boulder city government's response to the Septemb er 2013 Floods? Percent Number Very good 34% N=242 Good 49% N=351 Neither good nor bad 13% N=90 Bad 2% N=15 Very bad 2% N=12 Total 100% N=711 Table 61: Question 16 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Very likely Likely Somewhat likely Not at all likely Total Streaming or downloadable movies 34% N=237 20% N=140 17% N=121 29% N=203 100% N=700 Streaming or downloadable music 26% N=177 17% N=115 20% N=138 38% N=262 100% N=691 Downloadable e-books and/or audiobooks 35% N=244 23% N=160 18% N=127 24% N=171 100% N=701 e-Magazines for computer, tablet or phone 23% N=157 16% N=109 23% N=160 38% N=265 100% N=691 Online video classes/courses 16% N=110 18% N=123 29% N=198 38% N=260 100% N=689 Research databases for school or business 20% N=137 20% N=135 24% N=165 36% N=246 100% N=682 Literary, film, or concert programs 18% N=122 24% N=169 29% N=200 29% N=203 100% N=692 Dance, theater, history or science programming 19% N=122 23% N=153 26% N=174 32% N=209 100% N=659 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 74 © 2014 National Research Center, Inc. Table 62: Question 17 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number don't know if I am eligible for an Eco-Pass 26% N=191 no, I am not eligible for an Eco-Pass 26% N=194 yes, through my employer 21% N=155 yes, through my neighborhood program 10% N=74 yes, a CU Boulder student Buff One pass 11% N=81 yes, a CU Boulder faculty/staff Buff One pass 7% N=52 yes, other pass: 2% N=12 Total may exceed 100% as respondents could select more than one answer. Verbatim responses for “yes, other pass” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 63: Question 17 Compared by Year Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Change 2011 to 2014 Change baseline to 2014 don't know if I am eligible for an Eco-Pass 26% 27% -- -- -- -- -- -- -- -- -1% -1% no, I am not eligible for an Eco-Pass 26% 24% -- -- -- -- -- -- -- -- 2% 2% yes, through my employer 21% 14% -- -- -- -- -- -- -- -- 7% 7% yes, through my neighborhood program 10% 11% -- -- -- -- -- -- -- -- -1% -1% yes, a CU Boulder student Buff One pass 11% 20% -- -- -- -- -- -- -- -- -9% -9% yes, a CU Boulder faculty/staff Buff One pass 7% 6% -- -- -- -- -- -- -- -- 1% 1% yes, other pass: 2% 1% -- -- -- -- -- -- -- -- 1% 1% Table 64: Question 18 On average, how often do you use your Eco-Pass? Percent Number I did not pick up my Eco Pass 18% N=66 Less often than once a month 20% N=76 About once every two weeks 10% N=39 About once a month 10% N=36 About once a week 11% N=40 More than once a week 32% N=119 Total 100% N=376 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 75 © 2014 National Research Center, Inc. Table 65: Question 18 Compared by Year On average, how often do you use your Eco-Pass? 2014 2011 2007 2001 1999 1997 1995 1993 1989 1987 Change 2011 to 2014 Change baseline to 2014 I did not pick up my Eco Pass 18% 25% -- -- -- -- -- -- -- -- -7% -7% Less often than once a month 20% 12% -- -- -- -- -- -- -- -- 8% 8% About once every two weeks 10% 9% -- -- -- -- -- -- -- -- 1% 1% About once a month 10% 11% -- -- -- -- -- -- -- -- -1% -1% About once a week 11% 11% -- -- -- -- -- -- -- -- -- -- More than once a week 32% 33% -- -- -- -- -- -- -- -- -1% -1% Table 66: Question 19 If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them? Percent Number Don't have school aged children 80% N=559 Already have neighborhood Eco Pass for whole household 2% N=11 Very likely to purchase for school age children 6% N=41 Likely to purchase for school age children 3% N=19 Somewhat likely to purchase for school age children 4% N=26 Not at all likely to purchase for school age children 6% N=39 Total 100% N=696 Table 67: Question 20 If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to Eco Passes for your entire household? Percent Number Very likely 29% N=209 Likely 17% N=121 Somewhat likely 24% N=173 Not at all likely 30% N=215 Total 100% N=719 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 76 © 2014 National Research Center, Inc. Table 68: Question 21 Do you have any other comments you would like to make? Percent Number Homeless population issues 12% N=31 Municipalization of utility concerns 4% N=10 Eco-pass and public transportation 21% N=54 Cost of living and housing costs are too high 10% N=25 Boulder is a great place to live 8% N=20 Parking, roads, traffic and traffic control 4% N=10 Flood mitigation 4% N=10 Comments about questionnaire 8% N=20 Parks and recreation 6% N=16 Other 23% N=58 Total 100% N=254 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 69: Question 22 About how many years have you lived in Boulder? Percent Number One year or less 11% N=83 2 to 5 years 30% N=226 6 to 10 years 18% N=138 11 to 15 years 6% N=48 16 to 20 years 7% N=53 More than 20 years 27% N=200 Total 100% N=749 Average number of years 14.09 Table 70: Question 23 Are you employed? Percent Number Yes 79% N=585 No 21% N=158 Total 100% N=743 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 77 © 2014 National Research Center, Inc. Table 71: Question 24 Where do you work? Percent Number Boulder 81% N=465 Louisville 4% N=24 Broomfield/Interlocken 1% N=7 Denver, excluding Tech Center 3% N=18 Tech Center/Southeast Denver 0% N=1 Other 5% N=28 Lafayette 1% N=7 Longmont 2% N=12 Jefferson County 2% N=14 Total 100% N=577 Table 72: Question 25 Do you work at your home? Percent Number No 62% N=380 Yes, my business is out of my home 11% N=69 Yes, I always work at home instead of my employer's location 2% N=13 Yes, sometimes I work at home instead of my employer's location, sometimes at my employer's location 23% N=139 Other 2% N=11 Total 100% N=612 Table 73: Question 26 Are you a full- or part-time University or college student? Percent Number No 84% N=629 Yes, at the University of Colorado Boulder campus 13% N=96 Yes, at Naropa 1% N=9 Yes, somewhere else 2% N=18 Total 100% N=752 Table 74: Question 27 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 38% N=290 An apartment in an apartment complex 33% N=252 An apartment in a single family home 2% N=14 A condominium or town house 25% N=185 A mobile home 0% N=0 Group quarters (sorority/fraternity house, dorm, nursing home) 1% N=4 Other 1% N=10 Total 100% N=754 Verbatim responses for “other, please specify” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 78 © 2014 National Research Center, Inc. Table 75: Question 28 Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own your residence.) Percent Number Rent 51% N=380 Own 49% N=369 Total 100% N=749 Table 76: Question 29 Do any of the following live in your household? Yes No Total Children aged 12 or younger 16% N=105 84% N=570 100% N=674 Teenagers age 13 to 18 11% N=68 89% N=580 100% N=648 Adults age 65 or older 18% N=114 82% N=533 100% N=647 Anyone with a long-term disability 4% N=28 96% N=592 100% N=620 Table 77: Question 30 About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a whole? Percent Number Less than $15,000 11% N=79 $15,000 - $24,999 9% N=65 $25,000 - $34,999 8% N=56 $35,000 - $49,999 10% N=69 $50,000 - $74,999 15% N=108 $75,000 - $99,999 13% N=93 $100,000 - %149,999 16% N=112 $150,000 - $199,999 8% N=57 $200,000 - $249,999 4% N=26 $250,000 or more 6% N=45 Total 100% N=710 Table 78: Question 31 Do you have regular, convenient access to the internet? Percent Number No 3% N=20 Yes 97% N=727 Total 100% N=748 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 79 © 2014 National Research Center, Inc. Table 79: Question 31b Where? Percent Number at home 97% N=675 at work 64% N=447 on a "smart" phone or PDA 69% N=483 a public facility (e.g. library or school) 27% N=189 Total may exceed 100% as respondents could select more than one answer. Table 80: Question 32 What is your age? Percent Number 18-24 years old 13% N=97 25-34 years old 35% N=262 35-44 years old 13% N=99 45-54 years old 15% N=114 55-64 years old 10% N=74 65-74 years old 8% N=64 75 or older 5% N=41 Total 100% N=751 Table 81: Question 33 What is the highest level of education you have completed? Percent Number 0-11 years, no diploma 0% N=3 High school graduate 3% N=22 Some college, no degree 13% N=96 Associate Degree 2% N=18 Bachelor's Degree 39% N=292 Master's Degree 29% N=217 Doctorate Degree 14% N=105 Total 100% N=754 Table 82: Question 34 Are you of Chicano/Chicana/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 6% N=45 No 94% N=687 Total 100% N=732 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 80 © 2014 National Research Center, Inc. Table 83: Question 35 Which best describes your race? Percent Number American Indian, Eskimo or Aleut 2% N=17 Asian or Pacific Islander 4% N=29 Black or African American 2% N=16 White 91% N=666 Other, please specify 4% N=32 Total may exceed 100% as respondents could select more than one answer. Verbatim responses for “other, please specify” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 84: Question 36 What is your preferred language? Percent Number English 97% N=729 Arabic 0% N=0 Chinese 0% N=0 French 0% N=3 German 0% N=1 Hebrew 0% N=0 Italian 0% N=0 Japanese 0% N=0 Other 1% N=11 Korean 0% N=0 Mia, Hmong 0% N=0 Portuguese 0% N=0 Russian 0% N=1 Spanish 0% N=3 Vietnamese 0% N=1 Scandinavian languages 0% N=1 Total 100% N=750 Verbatim responses for “other” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 85: Question 37 Did you receive help completing this questionnaire in English? Percent Number Yes 2% N=4 No 98% N=181 Total 100% N=185 Table 86: Question 38 What is your gender? Percent Number Male 51% N=379 Female 49% N=365 Total 100% N=744 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 81 © 2014 National Research Center, Inc. Responses to survey questions including “don’t know” responses The tables that follow include the percent and number of respondents answering each question on the 2014 survey. Table 87: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Your overall quality of life in Boulder, taking all things into consideration 51% N=397 43% N=334 5% N=35 0% N=4 0% N=2 0% N=0 100% N=772 Overall quality of your neighborhood 34% N=264 53% N=409 9% N=72 2% N=17 1% N=8 0% N=2 100% N=773 The sense of community in Boulder 18% N=139 46% N=357 26% N=204 7% N=56 1% N=9 1% N=6 100% N=770 Community acceptance of all people 16% N=122 40% N=312 28% N=215 11% N=87 2% N=15 3% N=22 100% N=773 Race and ethnic relations in Boulder 10% N=75 28% N=220 37% N=289 14% N=107 2% N=18 9% N=66 100% N=777 Boulder as a place to work 27% N=207 42% N=320 14% N=110 5% N=41 1% N=11 11% N=83 100% N=772 Overall Boulder city government operations 9% N=73 41% N=318 30% N=233 8% N=60 4% N=29 7% N=58 100% N=771 Overall ease of getting to the places you usually visit 26% N=204 44% N=339 19% N=148 9% N=69 2% N=15 0% N=0 100% N=775 Quality of the natural environment 63% N=485 33% N=252 4% N=28 1% N=6 0% N=0 0% N=0 100% N=770 Quality of indoor and outdoor recreation 65% N=506 26% N=200 6% N=44 1% N=7 0% N=0 2% N=17 100% N=773 Opportunities to attend arts/cultural events 32% N=248 43% N=333 17% N=134 3% N=25 0% N=1 4% N=28 100% N=770 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 14% N=110 39% N=303 28% N=218 10% N=75 5% N=40 4% N=27 100% N=772 Access to a variety of housing options 6% N=46 17% N=131 24% N=185 31% N=240 13% N=102 8% N=65 100% N=769 Employment opportunities 7% N=57 29% N=220 28% N=214 18% N=136 3% N=21 16% N=124 100% N=772 Shopping opportunities 25% N=193 51% N=398 17% N=135 5% N=38 1% N=4 1% N=6 100% N=776 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 82 © 2014 National Research Center, Inc. Table 88: Question 2 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 52% N=405 36% N=279 7% N=55 4% N=35 0% N=4 100% N=778 Property crimes (e.g., burglary, theft, criminal mischief) 28% N=216 50% N=390 12% N=95 9% N=69 1% N=8 100% N=778 Structural/house fires 37% N=286 45% N=343 15% N=112 3% N=23 1% N=4 100% N=768 Wildland fires 15% N=119 38% N=292 28% N=216 17% N=135 2% N=12 100% N=773 Floods 10% N=77 33% N=249 24% N=181 27% N=205 7% N=51 100% N=762 Traffic-related incidents (road rage, bike-car conflicts, etc.) 8% N=59 31% N=238 28% N=217 27% N=206 7% N=54 100% N=774 Discrimination due to your background or personal characteristics 51% N=396 23% N=176 17% N=132 6% N=45 3% N=20 100% N=768 Table 89: Question 3 Please tell us how safe you feel in each of the following areas in Boulder. Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe N/A or don't know Total Downtown Commercial Area during the day 59% N=461 36% N=276 3% N=22 1% N=5 0% N=2 1% N=10 100% N=775 Downtown Commercial Area at night 18% N=141 46% N=355 28% N=212 4% N=30 1% N=5 4% N=28 100% N=772 Municipal Campus / Main Library area during the day 34% N=262 35% N=269 16% N=124 5% N=37 2% N=14 9% N=69 100% N=775 Municipal Campus / Main Library area at night 10% N=76 24% N=183 28% N=213 15% N=119 9% N=66 15% N=112 100% N=770 Your neighborhood during the day 73% N=568 24% N=183 2% N=13 1% N=5 0% N=4 0% N=3 100% N=774 Your neighborhood at night 41% N=317 45% N=350 10% N=79 3% N=22 1% N=5 0% N=3 100% N=776 City Parks 23% N=176 45% N=349 23% N=176 4% N=30 1% N=8 4% N=30 100% N=770 Multi-use paths (e.g. Boulder Creek Path) 11% N=88 44% N=343 33% N=258 6% N=48 2% N=12 3% N=26 100% N=774 Main Library 27% N=205 37% N=287 20% N=151 5% N=42 2% N=15 9% N=72 100% N=773 Branch Libraries 28% N=219 33% N=257 8% N=58 1% N=10 0% N=3 29% N=223 100% N=770 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 83 © 2014 National Research Center, Inc. Table 90: Question 4 In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 30% N=232 19% N=149 25% N=191 9% N=73 17% N=131 100% N=777 Rode another RTD bus within Boulder 44% N=335 22% N=167 19% N=144 6% N=43 10% N=80 100% N=769 Rode a bus between Boulder and Denver 28% N=221 27% N=209 31% N=237 7% N=58 6% N=50 100% N=776 Commuted to work by bicycle 45% N=345 7% N=53 12% N=92 8% N=60 28% N=215 100% N=764 Visited the Pearl Street Mall 1% N=5 6% N=38 28% N=166 32% N=187 32% N=190 100% N=585 Visited the University Hill business district 16% N=121 23% N=178 28% N=218 16% N=120 17% N=130 100% N=768 Visited Boulder open space or mountain parks 3% N=25 8% N=61 25% N=191 22% N=173 42% N=325 100% N=776 Recycled paper or containers from your home 2% N=15 1% N=4 3% N=22 8% N=63 86% N=668 100% N=773 Composted food waste through the curbside collection program 51% N=390 3% N=25 6% N=43 6% N=44 35% N=270 100% N=771 Composted yard waste through the curbside collection program 51% N=392 4% N=33 9% N=68 8% N=65 27% N=211 100% N=769 Made energy improvements to your home or business 37% N=288 36% N=274 18% N=140 3% N=24 6% N=45 100% N=772 Attended a public meeting or event about city matters 72% N=560 20% N=158 6% N=48 1% N=4 0% N=3 100% N=774 Attended a City Council meeting 88% N=679 9% N=69 2% N=19 0% N=1 0% N=2 100% N=770 Watched a City Council meeting on cable TV Channel 8 73% N=562 17% N=134 8% N=63 1% N=7 1% N=8 100% N=774 Watched a news program on cable TV Channel 8 74% N=570 14% N=109 9% N=68 2% N=13 2% N=13 100% N=773 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 44% N=338 18% N=136 20% N=158 8% N=62 10% N=79 100% N=774 Participated in any of the North, South or East Recreation Centers' programs or classes 66% N=509 10% N=79 11% N=86 4% N=34 9% N=67 100% N=776 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 36% N=276 29% N=226 23% N=179 6% N=45 6% N=48 100% N=773 Visited any neighborhood parks (play areas and playgrounds) 13% N=99 18% N=136 33% N=256 16% N=126 20% N=153 100% N=771 Used the services or facilities of the East or West Senior Centers 87% N=672 6% N=49 4% N=32 1% N=10 2% N=13 100% N=776 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 84 © 2014 National Research Center, Inc. Table 91: Question 5 Please rate to what extent you agree or disagree with the following statements. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 12% N=94 48% N=374 25% N=192 10% N=79 4% N=34 100% N=773 I inform myself about major issues in the city of Boulder 17% N=131 49% N=383 23% N=181 10% N=75 1% N=6 100% N=776 I take the initiative to let elected officials or city staff know what I think 4% N=33 19% N=145 33% N=255 33% N=255 11% N=85 100% N=772 Boulder's City Council implements policies that reflect the values of the Boulder community 5% N=41 38% N=292 39% N=303 15% N=112 3% N=23 100% N=772 I feel included in the Boulder community 9% N=68 41% N=321 35% N=270 11% N=84 4% N=34 100% N=776 Table 92: Question 6 Please rate how well you think the City of Boulder does on each of the following: Very well Well Neither well nor poorly Poorly Very poorly N/A or don't know Total Being responsive to residents and businesses 7% N=52 40% N=306 24% N=185 7% N=57 2% N=17 20% N=152 100% N=768 Effectively planning for the future 10% N=78 45% N=351 19% N=148 9% N=72 4% N=30 12% N=93 100% N=772 Working through critical issues facing the city 6% N=50 39% N=299 26% N=199 9% N=72 3% N=26 16% N=124 100% N=770 Gathering feedback from residents on new policies or projects; conducting public processes 10% N=73 38% N=295 22% N=167 11% N=88 5% N=36 14% N=108 100% N=768 Providing access to information about issues, events and meetings 11% N=84 45% N=348 21% N=161 8% N=64 2% N=14 12% N=96 100% N=766 Spending tax dollars wisely 4% N=27 27% N=208 29% N=226 11% N=87 8% N=64 20% N=156 100% N=768 Informing the public about how tax dollars are used 4% N=28 25% N=193 32% N=250 14% N=107 6% N=46 19% N=146 100% N=770 Responding to emergencies and natural disasters (flood, wildfire) 30% N=233 50% N=388 11% N=85 3% N=26 2% N=18 3% N=21 100% N=770 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 85 © 2014 National Research Center, Inc. Table 93: Question 7 Do you have any other comments about the job that the City of Boul der is doing? Percent Number Improve communication efforts and make efforts to listen to all residents 6% N=17 Concerns with municipalization of utility 9% N=25 Pleased with city government and city government actions 9% N=26 Concerns about traffic, transportation planning and street maintenance 6% N=18 Concerns about cost of living 5% N=15 Concerns with too much development/growth 5% N=13 More attention to helping the homeless 10% N=27 Improvements for snow and ice removal 8% N=23 Housing concerns 6% N=17 Increase economic development/local economy 4% N=12 Concerns about government spending, focus and regulation 5% N=14 Flood recovery concerns 3% N=9 Don't know 2% N=5 Other 20% N=56 Total 100% N=278 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 94: Question 8a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Managing congestion and traffic flow 3% N=26 30% N=231 29% N=225 26% N=202 8% N=58 4% N=28 100% N=769 High frequency transit routes 9% N=69 42% N=319 24% N=179 11% N=84 3% N=21 12% N=89 100% N=760 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 35% N=266 50% N=379 10% N=77 2% N=19 1% N=10 2% N=12 100% N=763 Snow and ice control on major streets 9% N=71 38% N=287 23% N=177 19% N=146 10% N=79 0% N=3 100% N=764 Street repair (potholes, crack repair, etc.) 5% N=37 33% N=250 34% N=263 18% N=140 7% N=53 2% N=19 100% N=762 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 86 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Street sweeping 8% N=58 38% N=292 30% N=231 6% N=47 3% N=20 15% N=115 100% N=763 Street lighting 7% N=53 46% N=350 30% N=226 11% N=82 4% N=28 3% N=22 100% N=761 Sidewalk maintenance 11% N=82 44% N=335 30% N=227 8% N=62 3% N=23 5% N=35 100% N=763 Assistance to businesses to keep them in Boulder 6% N=45 16% N=122 20% N=147 7% N=51 4% N=29 47% N=353 100% N=747 Attracting/retaining 'discount' or 'affordable' shopping opportunities 6% N=48 20% N=148 29% N=218 17% N=126 7% N=54 20% N=152 100% N=746 Retention and expansion of quality jobs in Boulder 11% N=80 20% N=150 24% N=182 10% N=76 4% N=26 31% N=234 100% N=749 Acquiring and managing open space and mountain parks lands 43% N=329 42% N=319 8% N=60 2% N=14 1% N=6 4% N=29 100% N=757 Energy conservation and efficiency programs 22% N=166 45% N=339 16% N=116 3% N=24 1% N=4 13% N=100 100% N=750 Renewable energy programs 17% N=126 36% N=273 22% N=166 5% N=41 1% N=10 18% N=134 100% N=749 Recycling and composting collection services 36% N=272 41% N=306 15% N=109 3% N=21 0% N=1 5% N=40 100% N=749 Water conservation programs 15% N=112 34% N=252 24% N=182 5% N=37 1% N=10 21% N=158 100% N=752 Cable TV Channel 8 (council coverage, city news, local talk shows) 5% N=34 17% N=124 17% N=125 3% N=24 1% N=9 58% N=434 100% N=751 City of Boulder Web site (www.bouldercolorado.gov) 6% N=49 32% N=242 25% N=185 7% N=53 2% N=11 28% N=212 100% N=752 City social media Web sites (e.g. Facebook, Twitter, YouTube) 3% N=26 13% N=100 18% N=133 3% N=23 1% N=8 61% N=454 100% N=744 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 23% N=169 47% N=349 12% N=92 2% N=12 2% N=12 14% N=105 100% N=739 North, South or East Recreation Centers' programs and classes 18% N=134 34% N=255 14% N=104 3% N=21 1% N=7 30% N=219 100% N=741 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 17% N=129 41% N=307 14% N=102 2% N=13 1% N=8 25% N=182 100% N=741 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 87 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Neighborhood parks (play areas and playgrounds) 24% N=181 52% N=384 14% N=102 1% N=6 1% N=5 8% N=61 100% N=740 Boulder Public Libraries & library services 24% N=175 45% N=330 13% N=93 3% N=19 2% N=17 13% N=93 100% N=728 Services for children (age 12 and under) 8% N=59 19% N=139 12% N=88 2% N=15 1% N=10 58% N=425 100% N=737 Services for youth (age 13 to 21) 7% N=55 16% N=122 14% N=100 3% N=26 2% N=12 57% N=425 100% N=740 Services for seniors (age 65 and older) 7% N=55 20% N=153 14% N=103 2% N=14 1% N=5 56% N=416 100% N=746 Services for low-income families 10% N=75 17% N=125 13% N=97 6% N=46 3% N=25 50% N=367 100% N=735 Providing spaces for and access to a variety of arts/cultural events 16% N=122 42% N=313 22% N=161 6% N=44 2% N=12 12% N=90 100% N=743 Art in public places 13% N=100 39% N=292 25% N=188 8% N=58 3% N=20 11% N=83 100% N=740 Programs to reduce homelessness 9% N=64 17% N=126 22% N=167 13% N=93 12% N=93 27% N=201 100% N=744 Drinking water services 21% N=160 34% N=253 18% N=133 3% N=21 2% N=15 22% N=165 100% N=748 Mosquito or pest control programs 5% N=41 20% N=151 21% N=159 5% N=35 2% N=17 46% N=350 100% N=753 Table 95: Question 8b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Managing congestion and traffic flow 35% N=251 47% N=330 16% N=112 1% N=10 1% N=5 100% N=709 High frequency transit routes 37% N=250 44% N=295 14% N=91 1% N=7 5% N=31 100% N=673 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 48% N=349 33% N=241 12% N=90 4% N=29 3% N=18 100% N=727 Snow and ice control on major streets 45% N=332 40% N=290 13% N=97 0% N=2 1% N=10 100% N=732 Street repair (potholes, crack repair, etc.) 25% N=180 46% N=337 23% N=167 4% N=27 2% N=17 100% N=728 Street sweeping 10% N=73 29% N=202 47% N=331 10% N=74 3% N=25 100% N=705 Street lighting 26% N=177 45% N=310 26% N=179 3% N=21 1% N=5 100% N=691 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 88 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Sidewalk maintenance 22% N=158 49% N=347 27% N=194 2% N=11 0% N=3 100% N=713 Assistance to businesses to keep them in Boulder 26% N=180 39% N=278 19% N=133 3% N=22 13% N=91 100% N=705 Attracting/retaining “discount” or “affordable” shopping opportunities 16% N=110 33% N=235 33% N=235 12% N=83 6% N=45 100% N=709 Retention and expansion of quality jobs in Boulder 40% N=262 42% N=275 10% N=64 1% N=5 8% N=53 100% N=659 Acquiring and managing open space and mountain parks lands 46% N=312 38% N=256 12% N=79 2% N=16 2% N=11 100% N=674 Energy conservation and efficiency programs 39% N=254 41% N=269 16% N=104 2% N=11 3% N=19 100% N=658 Renewable energy programs 38% N=256 38% N=254 16% N=108 4% N=29 4% N=30 100% N=676 Recycling and composting collection services 46% N=328 38% N=274 12% N=89 2% N=13 1% N=10 100% N=714 Water conservation programs 42% N=296 40% N=287 13% N=90 2% N=11 4% N=26 100% N=711 Cable TV Channel 8 (council coverage, city news, local talk shows) 5% N=37 16% N=112 40% N=275 14% N=94 25% N=175 100% N=694 City of Boulder Web site (www.bouldercolorado.gov) 25% N=176 35% N=244 24% N=165 3% N=23 14% N=95 100% N=702 City social media Web sites (e.g. Facebook, Twitter, YouTube) 5% N=31 20% N=135 35% N=242 17% N=113 24% N=162 100% N=683 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 22% N=154 46% N=321 24% N=167 1% N=10 6% N=41 100% N=693 North, South or East Recreation Centers' programs and classes 16% N=109 41% N=287 25% N=172 4% N=25 14% N=100 100% N=693 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 14% N=100 44% N=312 28% N=197 2% N=13 12% N=81 100% N=704 Neighborhood parks (play areas and playgrounds) 32% N=224 47% N=327 17% N=122 1% N=4 3% N=21 100% N=698 Boulder Public Libraries & library services 41% N=283 40% N=276 14% N=94 2% N=12 4% N=30 100% N=695 Services for children (age 12 and under) 24% N=166 35% N=246 14% N=99 3% N=19 25% N=172 100% N=702 Services for youth (age 13 to 21) 25% N=174 36% N=256 15% N=104 2% N=14 22% N=158 100% N=705 Services for seniors (age 65 and older) 25% N=177 37% N=259 14% N=102 2% N=15 22% N=152 100% N=706 Services for low-income families 29% N=203 38% N=269 15% N=107 4% N=25 15% N=105 100% N=709 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 89 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Providing spaces for and access to a variety of arts/cultural events 21% N=149 46% N=327 25% N=177 4% N=26 4% N=26 100% N=704 Art in public places 16% N=114 36% N=259 35% N=251 9% N=61 4% N=25 100% N=710 Programs to reduce homelessness 34% N=240 42% N=297 15% N=109 3% N=23 6% N=40 100% N=709 Drinking water services 53% N=379 30% N=215 7% N=53 1% N=8 8% N=58 100% N=713 Mosquito or pest control programs 22% N=155 40% N=286 24% N=175 3% N=23 11% N=78 100% N=716 Table 96: Question 9a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Preserving the city's historic features and attributes 12% N=94 47% N=353 21% N=159 3% N=22 2% N=12 15% N=113 100% N=753 Affordable housing programs for low income people 6% N=46 22% N=165 21% N=156 17% N=128 6% N=44 29% N=219 100% N=758 Affordable housing programs for middle income people 2% N=18 15% N=114 23% N=170 21% N=161 12% N=89 27% N=202 100% N=754 Building and housing code enforcement 4% N=33 23% N=168 20% N=151 7% N=51 4% N=30 42% N=311 100% N=743 Enforcement of residential over-occupancy regulations 2% N=16 12% N=90 18% N=135 7% N=54 5% N=40 55% N=414 100% N=749 Enforcement of home business regulations 2% N=15 7% N=50 16% N=116 2% N=14 1% N=9 73% N=541 100% N=743 Noise control enforcement 4% N=27 25% N=186 26% N=196 7% N=49 3% N=20 36% N=267 100% N=745 Ice and snow removal, trash and weed control enforcement 5% N=34 33% N=247 27% N=204 14% N=106 10% N=72 11% N=85 100% N=746 Median maintenance 8% N=62 35% N=259 30% N=225 5% N=38 2% N=13 20% N=149 100% N=745 Crime prevention 17% N=124 46% N=338 22% N=164 3% N=24 1% N=6 11% N=83 100% N=738 Police presence in your neighborhood 10% N=77 32% N=237 39% N=290 6% N=41 2% N=18 10% N=72 100% N=735 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 90 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 17% N=126 41% N=300 25% N=185 6% N=44 1% N=5 10% N=76 100% N=736 Police traffic enforcement 11% N=83 37% N=268 33% N=244 6% N=47 3% N=19 10% N=71 100% N=734 Police response to community problems or needs 13% N=93 35% N=253 19% N=139 5% N=38 2% N=13 27% N=197 100% N=733 Flood or natural hazard education 11% N=83 27% N=200 29% N=211 9% N=69 4% N=31 19% N=136 100% N=730 Emergency Preparation 12% N=89 34% N=245 25% N=178 6% N=42 2% N=13 22% N=160 100% N=727 Fire safety education 9% N=63 26% N=190 27% N=200 5% N=39 2% N=12 31% N=224 100% N=728 Fire response 20% N=146 32% N=237 12% N=87 3% N=19 1% N=7 32% N=233 100% N=730 Emergency medical services 19% N=139 38% N=283 12% N=89 2% N=12 1% N=6 29% N=213 100% N=742 Boulder Municipal Court 6% N=42 23% N=166 15% N=113 2% N=18 1% N=8 53% N=390 100% N=738 Table 97: Question 9b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Preserving the city's historic features and attributes 16% N=116 40% N=288 36% N=260 5% N=37 2% N=13 100% N=715 Affordable housing programs for low income people 26% N=186 40% N=289 24% N=173 5% N=38 4% N=32 100% N=719 Affordable housing programs for middle income people 31% N=218 41% N=288 20% N=140 4% N=30 4% N=31 100% N=707 Building and housing code enforcement 14% N=99 40% N=280 31% N=218 4% N=25 11% N=78 100% N=699 Enforcement of residential over-occupancy regulations 9% N=61 30% N=211 36% N=257 14% N=101 11% N=78 100% N=709 Enforcement of home business regulations 6% N=42 18% N=121 37% N=254 15% N=98 24% N=162 100% N=678 Noise control enforcement 15% N=103 40% N=271 34% N=233 5% N=33 7% N=45 100% N=685 Ice and snow removal, trash and weed control enforcement 27% N=186 46% N=320 24% N=169 2% N=11 2% N=13 100% N=698 Median maintenance 8% N=51 28% N=187 48% N=323 8% N=55 8% N=53 100% N=670 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 91 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Crime prevention 57% N=398 34% N=242 7% N=51 0% N=2 1% N=9 100% N=703 Police presence in your neighborhood 22% N=150 41% N=284 32% N=219 5% N=31 1% N=10 100% N=694 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 30% N=213 43% N=304 22% N=160 3% N=22 2% N=12 100% N=711 Police traffic enforcement 17% N=118 43% N=306 32% N=227 6% N=43 2% N=17 100% N=710 Police response to community problems or needs 39% N=279 43% N=304 11% N=77 1% N=7 6% N=41 100% N=708 Flood or natural hazard education 28% N=195 47% N=328 18% N=130 3% N=20 4% N=31 100% N=705 Emergency Preparation 38% N=271 41% N=291 16% N=111 1% N=7 4% N=25 100% N=705 Fire safety education 26% N=185 44% N=312 21% N=146 2% N=11 7% N=50 100% N=705 Fire response 56% N=394 30% N=209 7% N=51 1% N=5 7% N=50 100% N=708 Emergency medical services 60% N=423 28% N=198 6% N=42 0% N=3 6% N=41 100% N=707 Boulder Municipal Court 24% N=166 40% N=279 19% N=133 1% N=5 16% N=115 100% N=700 Table 98: Question 10 Do you have specific comments about your quality ratings for these programs and services? Percent Number Concerns with congestion, traffic and roads 11% N=24 Homelessness and lack of programs to solve this issue 5% N=11 Housing issues and lack of affordable housing for low and middle class 21% N=47 Increase police presence and quality of police and safety 15% N=34 Improve snow and ice control on streets and sidewalks 12% N=26 In general service quality is well received 3% N=6 Concerns with building and housing -related code enforcement 5% N=12 Don't know 8% N=19 Other 21% N=47 Total 100% N=227 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 92 © 2014 National Research Center, Inc. Table 99: Question 11 Do you have specific comments about your answers on the importance of these programs and services? Percent Number Managing homelessness should be a priority 6% N=8 Cost of living and housing costs need to be addressed 19% N=24 Safety and effective police efforts 15% N=20 Snow and ice control efforts need improvement 4% N=5 All services are important 7% N=8 Improving housing and building code programs should be a priority 13% N=17 Efforts should be focused on the essentials (infrastructure, safety, health, etc.) 12% N=16 Maintaining a healthy amount of parks and open space is important 5% N=6 Don't know 4% N=5 Other 14% N=19 Total 100% N=128 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 100: Question 12 If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Courteous, respectful and professional 25% N=170 23% N=157 6% N=40 2% N=15 1% N=4 44% N=305 100% N=691 I received the assistance I needed 23% N=154 21% N=143 6% N=44 3% N=17 2% N=13 46% N=311 100% N=683 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 93 © 2014 National Research Center, Inc. Table 101: Question 13 How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Cable TV Channel 8 6% N=41 8% N=58 12% N=88 65% N=478 10% N=74 100% N=739 City of Boulder Web site (www.bouldercolorado.gov) 35% N=260 24% N=177 21% N=157 14% N=101 6% N=44 100% N=740 City social media Web sites (e.g. Facebook, Twitter, YouTube) 11% N=80 14% N=100 18% N=132 49% N=357 8% N=57 100% N=727 The Boulder Daily Camera 35% N=260 26% N=191 23% N=169 12% N=92 4% N=27 100% N=739 The Colorado Daily 11% N=80 15% N=113 26% N=190 41% N=303 6% N=48 100% N=734 Boulder County Business Report 2% N=12 8% N=55 17% N=121 65% N=471 9% N=68 100% N=727 Inserts in the water utility bill 8% N=60 15% N=114 20% N=144 48% N=350 9% N=67 100% N=735 Mailings to your home address 26% N=193 29% N=215 23% N=168 17% N=126 4% N=31 100% N=733 Listserves (where you sign up to be part of a group receiving e- mails from the city) 10% N=69 13% N=90 18% N=128 48% N=345 12% N=86 100% N=718 Table 102: Question 14 Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fe es to fund even more flood mitigation improvements? Percent Number No 53% N=384 Yes, up to double the current amount 43% N=306 Yes, up to triple the current amount 4% N=28 Total 100% N=718 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 94 © 2014 National Research Center, Inc. Table 103: Question 15 How would you rate the Boulder city government's response to the September 2013 Floods? Percent Number Very good 32% N=242 Good 47% N=351 Neither good nor bad 12% N=90 Bad 2% N=15 Very bad 2% N=12 Don't know 5% N=38 Total 100% N=749 Table 104: Question 16 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Streaming or downloadable movies 32% N=237 19% N=140 16% N=121 27% N=203 5% N=39 100% N=739 Streaming or downloadable music 24% N=177 16% N=115 19% N=138 36% N=262 6% N=44 100% N=735 Downloadable e-books and/or audiobooks 33% N=244 22% N=160 17% N=127 23% N=171 5% N=39 100% N=739 e-Magazines for computer, tablet or phone 21% N=157 15% N=109 22% N=160 36% N=265 6% N=44 100% N=734 Online video classes/courses 15% N=110 17% N=123 27% N=198 35% N=260 6% N=44 100% N=733 Research databases for school or business 19% N=137 18% N=135 23% N=165 34% N=246 6% N=47 100% N=730 Literary, film, or concert programs 17% N=122 23% N=169 27% N=200 28% N=203 5% N=36 100% N=729 Dance, theater, history or science programming 17% N=122 22% N=153 25% N=174 30% N=209 7% N=50 100% N=709 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 95 © 2014 National Research Center, Inc. Table 105: Question 17 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number don't know if I am eligible for an Eco-Pass 26% N=191 no, I am not eligible for an Eco-Pass 26% N=194 yes, through my employer 21% N=155 yes, through my neighborhood program 10% N=74 yes, a CU Boulder student Buff One pass 11% N=81 yes, a CU Boulder faculty/staff Buff One pass 7% N=52 yes, other pass: 2% N=12 Total may exceed 100% as respondents could select more than one answer. Verbatim responses for “yes, other pass” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 106: Question 18 On average, how often do you use your Eco-Pass? Percent Number I did not pick up my Eco Pass 18% N=66 Less often than once a month 20% N=76 About once every two weeks 10% N=39 About once a month 10% N=36 About once a week 11% N=40 More than once a week 32% N=119 Total 100% N=376 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 96 © 2014 National Research Center, Inc. Table 107: Question 19 If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them? Percent Number Don't have school aged children 80% N=559 Already have neighborhood Eco Pass for whole household 2% N=11 Very likely to purchase for school age children 6% N=41 Likely to purchase for school age children 3% N=19 Somewhat likely to purchase for school age children 4% N=26 Not at all likely to purchase for school age children 6% N=39 Total 100% N=696 Table 108: Question 20 If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to E co Passes for your entire household? Percent Number Very likely 29% N=209 Likely 17% N=121 Somewhat likely 24% N=173 Not at all likely 30% N=215 Total 100% N=719 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 97 © 2014 National Research Center, Inc. Table 109: Question 21 Do you have any other comments you would like to make? Percent Number Homeless population issues 12% N=31 Municipalization of utility concerns 4% N=10 Eco-pass and public transportation 21% N=54 Cost of living and housing costs are too high 10% N=25 Boulder is a great place to live 8% N=20 Parking, roads, traffic and traffic control 4% N=10 Flood mitigation 4% N=10 Comments about questionnaire 8% N=20 Parks and recreation 6% N=16 Don't know 3% N=7 Other 22% N=58 Total 100% N=261 The verbatim responses can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 110: Question 22 About how many years have you lived in Boulder? Percent Number One year or less 11% N=83 2 to 5 years 30% N=226 6 to 10 years 18% N=138 11 to 15 years 6% N=48 16 to 20 years 7% N=53 More than 20 years 27% N=200 Total 100% N=749 Average number of years 14.09 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 98 © 2014 National Research Center, Inc. Table 111: Question 23 Are you employed? Percent Number Yes 79% N=585 No 21% N=158 Total 100% N=743 Table 112: Question 24 Where do you work? Percent Number Boulder 81% N=465 Louisville 4% N=24 Broomfield/Interlocken 1% N=7 Denver, excluding Tech Center 3% N=18 Tech Center/Southeast Denver 0% N=1 Other 5% N=28 Lafayette 1% N=7 Longmont 2% N=12 Jefferson County 2% N=14 Total 100% N=577 Table 113: Question 25 Do you work at your home? Percent Number No 62% N=380 Yes, my business is out of my home 11% N=69 Yes, I always work at home instead of my employer's location 2% N=13 Yes, sometimes I work at home instead of my employer's location, sometimes at my employer's location 23% N=139 Other 2% N=11 Total 100% N=612 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 99 © 2014 National Research Center, Inc. Table 114: Question 26 Are you a full- or part-time University or college student? Percent Number No 84% N=629 Yes, at the University of Colorado Boulder campus 13% N=96 Yes, at Naropa 1% N=9 Yes, somewhere else 2% N=18 Total 100% N=752 Table 115: Question 27 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 38% N=290 An apartment in an apartment complex 33% N=252 An apartment in a single family home 2% N=14 A condominium or town house 25% N=185 A mobile home 0% N=0 Group quarters (sorority/fraternity house, dorm, nursing home) 1% N=4 Other 1% N=10 Total 100% N=754 Verbatim responses for “other, please specify” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 116: Question 28 Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own yo ur residence.) Percent Number Rent 51% N=380 Own 49% N=369 Total 100% N=749 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 100 © 2014 National Research Center, Inc. Table 117: Question 29 Do any of the following live in your household? Yes No Total Children aged 12 or younger 16% N=105 84% N=570 100% N=674 Teenagers age 13 to 18 11% N=68 89% N=580 100% N=648 Adults age 65 or older 18% N=114 82% N=533 100% N=647 Anyone with a long-term disability 4% N=28 96% N=592 100% N=620 Table 118: Question 30 About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a w hole? Percent Number Less than $15,000 11% N=79 $15,000 - $24,999 9% N=65 $25,000 - $34,999 8% N=56 $35,000 - $49,999 10% N=69 $50,000 - $74,999 15% N=108 $75,000 - $99,999 13% N=93 $100,000 - %149,999 16% N=112 $150,000 - $199,999 8% N=57 $200,000 - $249,999 4% N=26 $250,000 or more 6% N=45 Total 100% N=710 Table 119: Question 31 Do you have regular, convenient access to the internet? Percent Number No 3% N=20 Yes 97% N=727 Total 100% N=748 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 101 © 2014 National Research Center, Inc. Table 120: Question 31b Where? (check all that apply) Percent Number at home 97% N=675 at work 64% N=447 on a "smart" phone or PDA 69% N=483 a public facility (e.g. library or school) 27% N=189 Total may exceed 100% as respondents could select more than one answer. Table 121: Question 32 What is your age? Percent Number 18-24 years old 13% N=97 25-34 years old 35% N=262 35-44 years old 13% N=99 45-54 years old 15% N=114 55-64 years old 10% N=74 65-74 years old 8% N=64 75 or older 5% N=41 Total 100% N=751 Table 122: Question 33 What is the highest level of education you have completed? Percent Number 0-11 years, no diploma 0% N=3 High school graduate 3% N=22 Some college, no degree 13% N=96 Associate Degree 2% N=18 Bachelor's Degree 39% N=292 Master's Degree 29% N=217 Doctorate Degree 14% N=105 Total 100% N=754 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 102 © 2014 National Research Center, Inc. Table 123: Question 34 Are you of Chicano/Chicana/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 6% N=45 No 94% N=687 Total 100% N=732 Table 124: Question 35 Which best describes your race? Percent Number American Indian, Eskimo or Aleut 2% N=17 Asian or Pacific Islander 4% N=29 Black or African American 2% N=16 White 91% N=666 Other, please specify 4% N=32 Total may exceed 100% as respondents could select more than one answer. Verbatim responses for “other, please specify” can be found in Appendix B: Verbatim Responses to Open- Ended Questions. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 103 © 2014 National Research Center, Inc. Table 125: Question 36 What is your preferred language? Percent Number English 97% N=729 Arabic 0% N=0 Chinese 0% N=0 French 0% N=3 German 0% N=1 Hebrew 0% N=0 Italian 0% N=0 Japanese 0% N=0 Other 1% N=11 Korean 0% N=0 Mia, Hmong 0% N=0 Portuguese 0% N=0 Russian 0% N=1 Spanish 0% N=3 Vietnamese 0% N=1 Scandinavian languages 0% N=1 Total 100% N=750 Verbatim responses for “other” can be found in Appendix B: Verbatim Responses to Open-Ended Questions. Table 126: Question 37 Did you receive help completing this questionnaire in English? Percent Number Yes 2% N=4 No 98% N=181 Total 100% N=185 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 104 © 2014 National Research Center, Inc. Table 127: Question 38 What is your gender? Percent Number Male 51% N=379 Female 49% N=365 Total 100% N=744 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 105 © 2014 National Research Center, Inc. APPENDIX B: VERBATIM RESPONSES TO OPEN- ENDED QUESTIONS Following are verbatim responses to open-ended questions on the survey. Because these responses were written by survey participants, they are presented here in verbatim form, including any typographical, grammar or other mistakes. Within each question the responses are in alphabetical order. Question 7. Do you have any other comments about the job that the City of Boulder is doing? Improve communication efforts and make efforts to listen to all residents  A bit too heavy handed for me.  Do you offer a newsletter via email?  Don’t just listen or respond to the usual crowd try to bring in more diverse opinions. Have city council members more responsive to everyone  Elitist takes advantage of inside info. Macon cowles and selling his home. 10 cents per plastic bag, new roofs.  I cannot believe the planning board is so shallow, and special interest oriented  I feel that boulder city council is run by an elitist group that doesn’t reflect the values of the majority of the residents. I believe term limits would be a good idea, to eliminate the "lifers" on council.  I sometimes feel that although the city and parks/rec do gather feedback it is often irrelevant as decisions have already been made.  I think the city makes up its mind proceeds in that direction. Regardless  I think the council's actions reflect the values and opinions of only the liberal green, wealthy segment of a varied (in every way) city of 100,000 honest!  It is not clear to us who makes policy decisions for the city government, the staff or council? Staff appears to be in a strong policy role for which they have very little business - economic experience.  Lid was poorly presented at election time; issues were hidden and not openly discussed. How could boulder tax $ for lid be spent on other projects and no accountability.  need to be more transparent and update its operations  New to neighborhood, pamphlet on civic opportunities would be helpful  Poor communication re:reentry of ses offenders (several) from prison. Note- assault in holiday neighborhood  Seems to be run by a clique of people pushing their own agendas and not open to differing views.  Since i discontinued the paper (daily camera) I am winging my answers strictly on my own experience plus some news heard on kgnu radio so I am not really that aware of city of boulder government news.  The city council appears to listen only to those pushing a liberal agenda. How about some balance?  The city council does not pay attention to res. Needs and concerns  The city does a very good job getting input and feedback from residents but then ignores it. Example: columbine park, where are the promised swings, slide and turtle?  The city of boulder is good at sending out questionnaires whether by phone or mail. I never see any results.  They city can be heavy handed with residents.  Too responsive, reactive to citizen complaints, enable whiners. Tries too hard to solve peoples problems City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 106 © 2014 National Research Center, Inc.  Would be nice if city council didn’t read pre-prepared statements after listen to public comment Concerns with municipalization of utility  Against municipalization! Strongly!  Can't run a utility company.  Council spends too much time on forcing their will on municipal energy on the citizens of boulder. I believe most prefer excel.  Do not agree with taking over excel  Doing a good job overall, but forget forcing excel out of power business.  Don't get into the electricity business!!  From info. I have, I feel electric municipalization is a poor direction for us to go in.  Gambling on the cost to consumers taking over excel's customers with the city  I am terrified by the city’s intention to assume management of electric power service.  I don’t live in the city of boulder so I don’t get to vote in city council elections. Or the electrical municipality but I’m impacted by the decision making this is a sore issue.  I do not live in the city although we are on city water and subject to utility situation and the lid.  I find it laughable when the city says it already runs a utility, when it speaks about municipalization, I wasn’t aware that the electrical and was a gravity fed system like the city's water and waste water, storm water utilities.  I think it doesn’t understand the complexity of running a municipal utility and will make a mess of it.  I think that taking over the electric utility is a huge mistake and not the best way to achieve the stated objective.  I think the city taking over excel is a huge mistake.  I voted against municipalization as did almost 1/2 of boulder i resented the city's giving only lip service to no. Boulder homeowners very comprehensive objections to adding homeless housing to problems in their neighborhood.  I'm still not convinced that a municipal electric utility is a good idea, but I trust the city government to make the right decisions for the city.  Leave my electricity alone, I like excel  Really feel municpilization is not the way to go. The city is facing it down our throats.  Stop wasting public money on the electrical muni boondoggle.  The city has lost focus of basic needs because of its emphasis on municpilization. It is wasting money that could improve needed sem.  The city has no business trying to become a utility and spending millions in litigation in the process  The City of Boulder has no business taking the electric utility. We are being well served by XCEL. The city has not enough resources to cope with storm-caused repairs and the city council won't leave rates alone because they will use rates to force environmental agendas on the citizenry. Even though the citizenry forced this through it was the electors at the University who don't have a stake in the day-to-day operation of the electric utility that forced the program on property owning citizens.  The mun. Is a big mistake. Access to a variety of housing is an issue.  The muni is a disaster in the works.  Too much emphasis on municipalization and environment, not enough on human services and quality of life.  Trying to develop and run energy delivery for the city is unrealistic and idealistic, it could be financially disastrous.  Trying to start a municipal utility is crazy City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 107 © 2014 National Research Center, Inc.  Waste of time and money. Spending $1,000 to save a prairie dog. Thinking you can do better than xcel  Wasting $ trying to be own utility. Need $ for sidewalks and streets  Wasting money on municipalization. Invest in energy conservation not old poles!  Wasting money on trying to take over energy production  Wasting too much time and money trying to form municipal utility does not seem to be working with neighboring towns or county areas.  When I disagree with city policy it is because I want to continue using xcel and gunbarrel is forced to accept city policy without a note. Also 30th and pearl is very over developed now. Pleased with city government and city government actions  Boulder has done a great job of maintaining and purchasing new open space since the 1970's I moved here in 1979 and the open space, parks and bike paths make it a great place to live.  Boulder is very nice due to its local gov't and quality people and high education.  Everything is well  Go municipalization!  High 5 for the flood response  I feel good about boulder views and man. It offers  I have lived in boulder for 5 1/2 years and still love my experience.  I love Boulder  I love living in Boulder. Property Laws are a little bit ridiculous. Great active community.  I think boulder does a good job in fostering a healthy community.  I'm really glad I live here. I was quite impressed with how the city handled the flood.  It’s very good  Overall I am very pleased. Need to do more to stratify incomes in the future  Overall pretty good. More focus on youth activities and more focus on developing a more active night life.  Really great except the decision to not allow nablus to become a sister city, also teacher salaries should be higher.  Thank you firefighters!  The city does a great job in communicating with and engaging with the community  The city really tries to communicate and inform and educate residents using various media and forms. Kudos!  There are a lot of things I am unaware of because i don’t have time, but it seems boulder is doing really well! Nature, is important tone, thank you  We have been very satisfied with the city fares and public works in addressing issues that we have/had  Would prefer not to have any issues with them. Concerns about traffic, transportation planning and street maintenance  Constant frivolous road construction, notoriously inept fire dept, ridiculous additions of traffic lights! Pedestrian lights, were getting patronized and $ wasted  Coordinating road work often blocking multiple avenues into boulder at once instead of spacing properly.  Excellent information and management of roadwork projects (Arapahoe, Pearl, Broadway)  I really like the median plantings. Table mesa and Broadway needs work, but other roads good.  I think the pedestrian crossing without a traffic light, where you push the buttons are very unsafe. Often times pedestrians path the button and immediately cross, and i have to slam on my brakes. I also feel unsafe using them as a pedestrian, both lanes of traffic do not stop always City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 108 © 2014 National Research Center, Inc.  More needs to be done about traffic congestion, including development that continues to impact traffic.  Need to manage downtown traffic better. Do we really need 4 new hotels?  No constant approach to traffic control, left turn arrow in particular, yellow flashing turn arrow, really??  No onward, which there would be a better way to take care of manage the street people, they seem to be increasing fast in numbers.  Open space management is fantastic. Transportation management not so much.  Poor planning of public parkways, beautification of mediums etc.  Some things needed in the 1950-1980's neighborhoods: cleaning, repair, road repair, sidewalks repairs, the recent big flood showed bad sewer mains in no. Boulder east of Broadway.  Street maintenance in neighborhoods is poor and the manager of that department is relatively unresponsive.  The city could use better policing of road rage and aggressive drivers.  The city is getting too crowded. The roadwork everywhere is not helping  The disruption and cost of pedestrian enhancements, especially around cu seems to be a poor use of resources , us students continue to ignore traffic signals, cross mid. Block…be 20 somethings  There needs to be a crosswalk with blinky lights at 30th between iris & Glenwood. The light at Glenwood is poorly timed so people have to cross the street when traffic clears to get to the shopping center on the west side of the 30th as well as all the bus stops.  They screwed up expansion of Arapahoe Ave. Narrow lanes with bike paths and sidewalk poor use of space.  Traffic and Parking are a huge issue, I usually shop out of Boulder because of it  Very tired of seeing photo radar vans in town.  We intensely dislike the traffic cameras at intersections. The giant road signs indicating travel time to Westminster are unnecessary and obstructive Concerns about cost of living  Boulders city taxes are way too high on property, personal and business!!  Cost of living is ridiculous compared to what employees will pay. Wages for most average folks $10.00  Espically appreciate the affordable division. More real estate caps will continue to diversify our community  I am concerned that the City Council reflects the wealthy residents and their own pet projects. This community is not nearly as diverse as it should/could be, and although they pretend to be concerned/aware of this, policies continue to reflect their ignorance of a significant, voiceless part of the community. Why is this town so white?  I feel the city is best suited for wealthy individuals . The average person can’t even shop in town most shopping is specialty stores  I think that their doing a very poor job every year my rent goes up and now I have to leave the city of boulder, cause I’m paying more than i should.  Interested in a salt water pool at rec centers. Cost of living and buying a home is high. Whit low income services comes a gap where it is more difficult for a middle income family to buy a home.  My fear is that the city is becoming too elite and expensive facing a crisis similar to San Francisco. Not my little home town anymore.  Parking needs greatly improved. Newer homes need built. Costs need decreased. All crosswalks need lights signals etc!!  Problem with increasing apartment rent.  The disparity between wealth and the other 99% is extremely distressing to me in boulder. Lots of rich people, crumbs shared by everybody else. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 109 © 2014 National Research Center, Inc.  The only goals of city .gov and council seems to be increasing the property values of a handful of elite whites. The occasionally meaningless symbolic gesture that doesn't change anything is the only variance I see from these goals. Concerns with too much development/growth  Building guidelines for homes seem unfair. Restrictions placed on some while others build whatever they want, don’t understand.  Constantly expanding building and generally taking up land with commerce is not a good thing.  Difficult challenges with diverse desires of community, generally i wish they would restrict growth development  I disagree with the amount that the city council ignores the height ordinance and exempts future building from it.  I feel you are letting buildings get too tall.  I'd like less growth. The economy is not why i'm here. Lifestyle has considerably degraded over last 3 decades.  Please- less density. This town in which I have lived for 35 years is becoming much too dense!! / Please stop the construction/destruction of this town...Though I fear it is too late.  Promote too much development  The city is too focused on business to the exclusion of people who live here. Many neighborhoods are declining due to increased traffic and subsequent loss of existing treasures like 4th street.  There is too much emphasis on development and not enough consideration put towards preservation, what it is that makes boulder special  Too many high rise buidings blocking out scenic vistas that made boulder unique.  Too much urban development, bigger isn't always better. Its either high rise or large yard, more inbetween, would be good!  Would it be possible to slow the growth of commercial building? Would that be feasible? Would it be possible to discourage the extended use of the municipal campus/ library area by homeless and transients? More attention to helping the homeless  Close libraries a few days or provide social services for the primary user at bpl, homeless, transient  Do something constructive for the homeless the shelter concept is invalid.  Do something to discourage the begging/loitering/camping going on at boulder creek and downtown boulder  Getting too restrictive on people and development. Nanny state mentality. Get the homeless off the downtown areas, stop making boulder so nice for them.  Homeless: I do not fear these people nor find there unsightly. I do object to how we are considering this issue. Need more creative ideas.  I am a mother of a 3 year old. My biggest concerns are the homeless population in parks, on trails, and at the library, making us feel unsafe. Also passing progressive ordinances regarding the safety of bears and humans in interactions, as well as healthy environments like the no smoking bans... good! I'm also very pro-bicycling and hope for continued efforts to improve safety and involvement  I don’t go to the main library anymore, I don’t feel safe in there….. I think this is a real problem  I see homeless as the #1 thing boulder needs to address. The number of homeless people in our community is heartbreaking.  -I think the city should put a high priority into addressing the transient/homeless population issues. It seems to be on the rise. / -I think housing type selection could be improved. It seems most new development is either dense apartment or condos with n  I would like to see a community kitchen that helps feed hungry people and that also provides take home groceries. Also another program that helps people find jobs and offers education to those in need. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 110 © 2014 National Research Center, Inc.  I'm highly concerned with homelessness in central park and library area. This is a beautiful, central part of community, ruined by their drug abuse and disruption  Lack of enforcement with people sleeping and camping along boulder creek. Heavy disregard by transients on a daily basis of rules and regulations. Few city patrols  More attention /govern. Needs to be paid to homeless/vagrants loitering/ asking for money/smoking pot in public areas and streets.  More needs to be done about helping the homeless off the street and into jobs.  More social programs to aid the homeless , please!  Our city is attracting transients to our downtown, we provide too many feel good services and need to refer them to mental health and substance abuse program.  Our transient population occupies many downtown city areas and prevent the law abiding tax payers from enjoying our city. It is out of control! I hate having to walk downtown with my family when I know I will be approached many times by beggars! Can we please take back our city parks?  Pan handlers, solicitors need to be banned.  Please do what you can to make the park outside your offices safe and respectable again. Way too many homeless people there.  Something needs to be done about how many homeless people are all over boulder begging.  Sometimes, particularly with respect to the homeless population, I do not think Boulder lives up to its liberal, kindly image. I would be very likely to attend meetings, write letters to the editor, etc. if proposals to cleanse certain areas of the homeless were to come before the city council.  Terrible job at monitoring homeless in boulder. Police rarely respond to sleeping homeless or groups of homeless begging for money near Dakota Ridge. Too many homeless on corners and throughout all of boulder.  The city needs to address transients. I don’t feel safe walking to work in the early morning. Transient yelling at the top of his lungs at Broadway and canyon. Another transient yelling on the corner of 9th and pearl everyday at lunch. I won't walk over there anymore. Transients congregating at the bus terminal. It has gotten worse over the years.  The city needs to take some action on dealing with the transient population. All of the city parks are overrun with impaired, obnoxious transients.  The panhandlers all over the municipal campus and about every adjacent corner leave a poor impression of the city. Don’t facilitate bad behaviors.  The two things that come up for me: / 1. The elk shooting happened right around the corner from my a apartment. Made me feel unsafe that our law enforcement had the audacity to do this and that the initial response from the city was poor. / 2. Due to the very high number of homeless I feel unsafe in many areas around the creek path around and after dark. It is also upsetting that there isn't anything done to try to discourage them from panhandling and/or loitering on the pearl street mall and around the creek path.  Would like to see a decrease in groups of transient people taking over public-family spaces. Improvements for snow and ice removal  Could use more help / follow through with hoa's and snow removal/ building code laws  Enforcing sidewalk snow removal  I feel the snow and ice on the roads should be cleared more often. For safety reasons  I love living in boulder. Please do a better job of plowing side streets. Please fix roundabouts on pine st. They are somewhat unsafe, people don’t drive them carefully  Lack of enforcement for the law for people to shovel sidewalks infront of their houses, its not safe after snow/ice to walk  Plow the roads when it snows!  Response to snow removal is terrible.  Snow management is terrible City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 111 © 2014 National Research Center, Inc.  Snow plowing among the worst cities in usa. Don’t keep the roads clear. Go to the ne and learn how its done.  Snow removal could be enforced.  Snow removal is inaddequate at best. Worst city streets.  Snow removal is terrible! All other front range municipal. Remove and plow snow. Boulder is dangerous after snow, even a week after.  Snow removal needs improvement.  Snow removal terrible, wasting water and $ on mediuns and other areas, watering weeds!  The only thing that could be improved is snow clearance. Roads in our neighborhood are frequently dangerously slippery  When the snow plows plow the city streets, they need to also plow on street bike lanes instead of piling all the sow there forcing bikes to deal with extended ice or merge with traffic. Housing concerns  Affordable housing should be #1 priority, followed closely by social services.  build more single-family homes that professors could buy on their salary in nice neighborhoods -- many creative professionals are forced to live outside of the city or in rentals/condos  Community does not offer affordable (small) housing opt. For seniors and minorities. Both rental and purchase.  Do not approve of high density housing that continues to be developed. Specifically in north boulder.  Housing density seems like the only value. Parks is not keeping up and what will traffic on 28th and 30th street be like when the transit village is done?  Housing options for middle class is poor. More lenient adu in homes would facilitate middle class housing options.  I feel that city should do more about slum lords  I support the continued expansion of low income housing options in boulder  I think boulder has allowed way too much residential development before planning for it. Traffic is egregious, i regret moving downtown, now.  Many of us are concerned about the number of new apartments going up for traffic reasons. Many residents will have 2 cars per apartment, what does that do for Broadway, foothills, downtown parking? Etc. Please watch what happened in Washington dc. Fairfax!  Move mixed use housing-low income opps. The trailer parks could be eliminated.  Need more mid-low income housing. This town is like NY city!! More bike lanes on streets. Multifamily compost!  Need to plan for higher occupancy in housing as currently requested in the future needed housing.  Way too many low income affordable residences, city cheapened by the large, national business: Yankee candle, Walmart, etc.  We need affordable housing like the ones offered by the boulder housing coalition and we must do away w/occupancy limits and parking reg. And housing developments.  We need more affordable housing Increase economic development/local economy  Boulder does a great job of getting business in, poor job of keeping it as businesses grow.  I'd love to see more development (retail, restaurants) in north boulder and less affordable housing. More shopping areas like Pearl Street.  Improve opportunities for business growth, expand opportunities for mountain biking on city open space, reduce traffic congestion.  Keep companies in boulder City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 112 © 2014 National Research Center, Inc.  Making job accessibility easy for everyone transparent, based on merits and experience not who you know.  Over regulating businesses and constantly raising taxes that are too high then spending them on pipedream projects with no input from the people.  Small business development could be strengthened  There wasn't a space to include it online, unlike the paper survey. However, there needs to be more composting around the neighborhood of Eisenhower and Arapahoe. Also, we might as well mention it now. Between Arapahoe and Boulder, there's a few farm stands. It would be great to give support to The Second Kitchen Co-op, though they aren't soliciting this comment. They should be supported in expanding to East Boulder around Arapahoe and 55th to help people get organic goods in one place and to support the local economy. The Safeway in Boulder is a big chain. Supporting small groceries is essential and between 48th and 63rd on Arapahoe, there's nothing there.  They city should do more to support local small businesses outside of downtown, eg. 28th st.  You have cut out the middle class in this community and you show growth policy has been no growth. Concerns about government spending, focus and regulation  "If in doubt, pass a tax". Boulder considers itself progressive, but is very old-school: it just throws money at every issue. This lurches along because we have a piles of money, but is very unsustainable and unreplicable in any other city. / / NIMBY's run the town. They say "No" to outdoor recreation, "No" to contemporary development, "No" to essentially anything that will move the town into the 21st century - "Just Say No" didn't work for Nancy Reagan and won't work for us. / / Boulder became great because of bold and creative ideas - freeze-drying the past will not take us into the future.  City is way too intrusive in citizens rights! City is very poor at efficient us of taxes!!  City spends too much time/effort/resources on social engineering and not enough on providing services for the entire community. Way too much emphasis on affordable housing, homeless bums, control of energy sources, garbage cans, mega-housing projects, bike/ped transportation, etc. and way too little effort on cheap, reliable energy, free-flowing auto transportation, market control of housing prices, supporting business success, encouraging major retail shopping, etc.  Core government responsibilities are neglected for global affairs which is ridiculous when you think about it.  Discussing this topic with a broad spectrum of friends, family and business associates from all walks of life, the common sentiment is "tone deaf" citizens want effective municipal basic services, not all the "feel good" efforts that distract from core responsibilities.  East boulder rec. Ctr. Renovation. City of boulder habitually wastes taxpayers $ in unneeded projects ie. Electric municipalization, arapahoe rd. Project. Pearl st. Road project and 30th  For the amount of taxes we pay, i'd like to see the rec centers updated and outside pools. We go to broomfield (paul derda) because their facilities are better  I agree with funding police, fire but not library investments/renovations. Homeless population out of control-bike paths downtown and west boulder. Rents too high, need more housing and office space or will keep getting worse.  I don’t think it is ok that we spend money on surveys like this. But fail to improve roads in unincorporated areas  I feel the City of Boulder does not spend wisely, is not equitable in how its resources are managed and is only interested in keeping the rich people of Boulder happy.  I'd like to see more education on issues and community pressure to do the right thing rather than more ordinances.  I'd like to see the city devote less time to idiologreal matters and more time making improvements for all who live here.  Poor management and accountability of public funds. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 113 © 2014 National Research Center, Inc.  Priorities skewed toward government control (energy infrastructure, transportation without cars, open space purchases, garbage cans, homeless-enabling, mega-housing projects, etc.) vs providing services (cheap energy, free-flowing traffic, market control of housing and shopping, getting scuzzy bums out of downtown, driving panhandlers away, etc)  Stop wasting money relocating prairie dogs and on neighborhood traffic mitigation, (ie. Rotaries on small residential streets)  Taxes should be spent only on city issues, not on problems other cities, states, and countries my have. Let individuals and other organisations do the "good works things"  Too many laws inacted in boulder, it feels like micromanagement.  Too many resources devoted to "extras" to little devoted to "basics" like roads, water and sewer  Too many rules and not enough follow through. Rules that make sense aught to be enforced.  Too much regulations and ordinances where education would serve better. Its becoming the "nanny" town.  You spend a lot of time/money on low income. If i made a little less- boulder would be great. Flood recovery concerns  City must check conditions of sewer back up due to flooding  Generally doing good, however, with respect to the recent flooding, it seems Boulder needs to be a little more proactive. There were creek beds that had not been kept clear of debris, that should have been the city's responsibility, and which caused major damage. Now, after the flood, suddenly, it's doubled in size in some area, but not followed through further down the stream, which would cause just as much damage in the next flood.  Great job during the flood but what is the current status of improvements?  Great on fires and flood and redoing the damaged landscape. Be more aggressive on removing prairie dogs.  I felt the city was outstanding in the flood response.  The city of boulder does many things very well and I love living in the city, two things in the last year have been so bad that it is hard to rate the city well. City council restrictive policies: re open space mtn park use. Handling, of commercial use of OSMP after the flood  The city response to the September 2013 sewer backups has been ab. Poor.  The COB government needs a complete overhaul. This city has no clue how to manage flood control. I ride my bike along Boulder Creek every day and up until the flood there was no hazard mitigation conducted along that waterway. As a result debris clogged the waterway and caused the flood waters to seek different paths other than the creek bed. This city thinks it can legislate carbon emission upon the citizenry -- a process that I am vehemently against. If they end up managing an electrical utility like they did the natural disaster of the September flood, God have mercy on all our souls. I'm waiting for Barker Dam to bust due to the ineptitude of this city government to plan for and execute a sound, common sense preventive management plan to maintain existing infrastructure rather than spend all its time and tax payer monies saving the planet from nasty carbon footprints and acquiring open-space. I still believe that the Boulder County Comprehensive Plan has artificially inflated the real estate prices here in our area so the average Joe cannot afford to live here. I have a few years left before I join the ranks of the retired. After living here for 56 years I plan on spending that well-earned pension outside of the City of Boulder. I can't wait to vote each and every time an election opportunity presents itself.  The September flood was somewhat unexpected. Many residents felt helpless while they waited for answers and aid  They need to pay more attention to multiunit rentals in the post-flood period  We were flooded by broken sewer pipes during heavy rains, sewer system not updated for all new development, city took no responsibility. Loss to citizens. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 114 © 2014 National Research Center, Inc.  When my neighbor was concerned in 2012 about potential flood water going through my neighborhood he was told "the water has to go somewhere!" so it went through my neighborhood just as the city planned!! Other  All my answers are now heavily tainted by the continued smell of pot from facility in gun barrel, it has ruined living here.  Appreciate call back for weed control in neighborhood and traffic light problems.  Boulder reservoir is bad. No power boating.  Bus access to east boulder could be improved boulder res. should have boats in it.  City is a head of citizens in areas like sustainability.  City planners for remodels get too involved with design, keep to code issues. I like the uniqueness.  Composting should be an option for all residents, including at apartment complexes  Developers seem to be able to avoid zoning restrictions whereas residents have to obey. We support have the rec. Facilities even though we do not currently use them.  I am treated badly as a senior  I don’t think a question are like this, gets to questions, mere is no possibility to explain why you answer as you do  I feel like south boulder is treated like a unwanted step child. What about turning shannahan farm into open space?  I feel more businesses need to be more gay friendly and provide a night life for gay women and men.  I feel safe here. This is my first experience living in an apartment and i am enjoying living here. I know it is paroled in the evenings.  I feel that the City of Boulder isn't doing enough to protect Boulder's image of being close to nature. Buildings are receiving variances to the height ordinances which are making the mountains harder to see. It's like there isn't a height restriction at all. Dealing with the fracking issue was a nightmare, had it not been for the citizens, tracking would have commenced on our open space. If you can't drink the water or see the mountains, are we still in Boulder?  I fully support the city’s goal toward zero waste. My household produces little to no waste as we reuse and recycle consequently, we don’t purchase westerns trash, curbside option. I would be interested in utilizing/purchase only food waste collection which is not an option at this point. Other options would be helpful.  I have mostly been involved in plastic/paper bags discussions. Could have been more aggressive. Development along hwy 36 is depressing too many shopping areas. Yuck.  I support whole heardedly the shift to being our own electric municipality. We need to maintain an anti-fracking stance and spead knowledge of the damage fracking does. We must stand up to and against our gov. On this and consider getting someone else into the office if he insists on being blind to the truth.  I walk to and from work nearly every day but this was not even considered in this survey. I am surprised that the city does not value walking as an energy efficient mode of transportation.  I want to be more active in community politics. I should take more initiative to do so.  I wish it was more racially and economically diverse.  I would like to mention that you didn't rate safety on the creek path at night. After dark, I won't go anywhere near there.  I would like to see safe bike paths, not lanes, connecting the neighborhoods around jay road to the city.  Keep municipalization process going!  Keep the city medical mm3 use only. Good job with the pot stuff.  Love the facebook page! City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 115 © 2014 National Research Center, Inc.  More bike paths please! Not bike lanes, these are incredibly un-safe, the bike lane on iris? Really  Not enough attention to problems of cu student behavior,- noise, trash in neighborhoods, too much help for cars, otherwise traffic city government.  Not enough senior citizens discounts  Not providing enough security to long term residents of boulder. People who have lived, worked, gone to school in boulder for years, decades.  Offer more community programs, concert in park. Learn from Longmont.  Paper/plastic bag fee at supermarkets is a misguided mistake.  Parks rec centers open space are all very good  Please do not allow ideal market to have noisy refrigerated trucks in parking lot.  Please encourage landlords to make their properties energy efficient. Needs more enforcement  Please incorporate the rest of gun barrel into the city. Our local business (IBM) are providing huge revenue, but we don’t see any services to make up for heavy use.2  Please. No electric bikes on multiuse paths. I am 81 years old and feel very unsafe on paths as they are now.  Pleased with plan for city electric/utilities  Promote volunteerism. The west side of morgan dr. Has numerous electrical outages. Can't this be fixed? Bury lines e.g. updating of park east park is very nice.  Should allow electric bikes on all bike paths. I am over 65 and use my bike to commute and run errands my arthritis prevents me from using a regular bike.  Somewhat difficult to determine as were in unincorporated boulder county vs. City of boulder  The bike lanes/paths are wonderful! Keep expanding!  The city attorney does not prosecute people who sell drugs.  The city continues to give the impression that it is exceptional when in fact it resembles many places of similar socio economic condition  The city seems to care more about regulating pot sales than reducing visibility and presence of guns.  The co b has made itself accessible to college students and wealthy families. Everyone else is left on the wayside particular middle income 25-40 year old.  The introduction of facilities selling recreational marijuana has been way too slow.  The mayor and council members should be fired!!  The police can be a little ridiculous at times.  These questions need to diff. Between the direction given by city council and the job by city staff.  Very well overall. It would be nice to have a safer, wider, better maintained bike paths (i.e. boulder to Longmont please!)  We need more amenities for children baseball field, roller skating, bowling, water park etc. To attract families with children  We should never kill our bears who are just trying to survive the hell with 2 strikes and their dead. I would pay more in taxes to always save them.  Whenever contacting police regarding noise complaints the person at the call center and the responding police are polite and responsive to my needs.  Why are employees union-makes no sense - does not hold them accountable.  wish there were more opportunities for kids - children's museum or indoor play spaces Don’t know  I don’t live within the city of boulder so don’t pay as much attention to specifically city issues.  I read the daily camera online. That's about all I know.  I was a nonresident for 30 years. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 116 © 2014 National Research Center, Inc.  no  None at this time Question 10. Do you have specific comments about your quality ratings for these programs and services? Concerns with congestion, traffic and roads  19th st between bluff and alpine is in need of repair  Affordable housing is a waste of time and money. Enough open space, already. Fix the roads.  Awareness for bikers and cross walk safety are major issues for me as a pedestrian  Congested areas are not safe. 30th and pearl 28th and walnut. Canyon and 28th are all areas to avoid. Safer in Lafayette or Longmont. The ideas of old boulder are gone. It has become more pleasant to spend time and money out of boulder  Far too much traffic in boulder.  I do not think the city should worry of focus on pres. The "historic" character of poorly constructed 60-70 era like martin acres. Would like to see better traffic control on residential streets like lehigh st.  In reference to police traffic enforcement bpd does not really do traffic enforcement. What they do is "traffic" enforcement which is really just drunk checking. Bpd need to be more honest about this.  Minus 100 on all the work on our roads at the same time.  Optimize lights to keep traffic moving. Bicycles should yield to peds on paths, no enforcement. Bicycles use both paths and sidewalks, dangerous and confusing.  Roads and sidewalks are awfully in need of repairs.  Roads are terrible. Neglect due to poor attitude toward basic government responsibilities.  Street sweeping, need to inform neighborhoods so cars can be cleared from street for effective sweeping! Need to improve snow/ice removal on major streets!  The city seems to believe making driving inconvenient will reduce traffic congestion….ha! Time to stop acquiring open space….ned to manage it! City historic preservation program is not protecting the historic character of our city.  The corner of Euclid and 30th is very dangerous, it is a high density area. Students and also elderly from golden west. Areas near campus have lights you can press to cross street but city says the corner can't have one.  Traffic circles are a waste and bad. Why wasn't Arapahoe 4 lanes from 63rd to 75th? Who ever came up with this plan should be deported.  Traffic enforcement, noticing more cars running red lights. Please enforce posted speed limits! Perhaps a big town wide PR effort through radio, newspaper, etc. For a limited time period.  Traffic in boulder is getting ridiculous. Expand the bus system, public transportation system.  Traffic management and prospective road construction projects are a joke: see Arapahoe Ave between 55th and 95th- us 36/failed mass transit via RTD  We are seniors and walk from our home near cu campus to many activities and that is great! But driving and trying to avoid bikers who use bike lanes, pedestrian’s sidewalks and paths seem very dangerous. Homelessness and lack of programs to solve this issue  Diversity populous is low in the holiday neighborhood. Sex offenders and criminals being able to stay at the homeless shelter is a serious problem. Transients and criminals hang out in holiday- Dakota neighborhood during day and night.  Bums, mentally ill and homeless have overrun main library and grounds. This must change. Main library should be safe, welcoming and clean at all hours of operations to families not to focus on disruptive vagrants!  Do not concentrate homeless facilities in north boulder City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 117 © 2014 National Research Center, Inc.  Homelessness seems to be a problem in boulder.  I have a concern about the vagrants in city parks. I don’t feel totally comfortable in some areas with my kids (younger than 12) specifically downtown near library, creek area.  I think boulder is a beautiful place to live and raise a family. It is unfortunate that the city has allowed the municipal campus and creek path to be overcome by the homeless-transient population. Those areas no longer feel safe nor are they enjoyable as places to spend time.  Quit ignoring the homeless people. Be more protective with them because if you have nothing, you have nothing to lose, so they can be harmful  Terrible response to calls on homeless living in Dakota Ridge-homeless wonder through neighborhood to camp in hills in open space and beg for money regularly at Broadway and 28th very dangerous.  The homelessness problem is out of control. We need a way to determine whether a homeless person is a transient or a Boulder resident. Then we need to provide services to the latter but not the former. The no-camping ordinance is a good one and should be enforced. As it stands now, the homeless are trashing the parks and streams and making them unattractive to everyone else. I assume that Boulder's attractiveness as a tourist destination is important to the community and especially to businesses, and we need to stop being a homeless person magnet to remain a tourist destination. We need to find a way to treat Boulder residents who become homeless in a humane way, but without offering the same to homeless people from other communities.  There is a need for more policing of homeless/ vagrants loitering/ asking for money/smoking pot in boulder public areas.  Too much pan handling on Pearl St mall. Library and muni campus over run by transient types.  Your support for homeless people is too much. The shelter is located in one of the most affluent neighborhoods causing crime to go up there and impacting property values. Housing issues and lack of affordable housing for low and middle class  Affordable housing it’s too hard to create. Too hard to find affordable housing if you not wealthy. This must change!  Affordable housing programs for low income do exist but wait list are lengthy. Affordable housing for middle income folks seems to be difficult to find, I know that if we had not purchased our home in the early 90's we would be living in another community. Aging out in our home may not be an option.  Affordable housing programs keep middle class people the same or worse by not letting them experience $ appreciation when they sell like the rest of us.  Affordable housing seems to limited to families and people without pets. Single people with pets need affordable housing too.  Affordable rent for middle income population declining as city becomes more congested it will get worse ie. Higher demand to rent.  Again high density condos/apts. / houses there are too many. Needs to be more space/land preserved instead of allowing developers to do this for their own benefit.  Although there is a lot of housing in boulder, there is bad access to it. Primarily through cost (too high) and very low vacancy rates, hard to find a place available.  Apartment rent is too much.  Boulder is better than most places. But like everywhere else, the wealthy and there ar a lot of them here. Get better services than the poor.  Boulder is too expensive for most people who are n. To live in. I've lived in boulder for 10 years and i am leaving because it is too expensive to pay for housing.  Boulder tries to do too many things, and ends up doing many of them poorly. Boulder is pricey and elite as a result of long-term city policies to reduce housing options and throttle development. Fine, that's the Boulder brand. Don't compound the problem by extorting money out of builders so the City can get into the business of running subsidized housing. just one example City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 118 © 2014 National Research Center, Inc.  Do not get or stay in the housing business.  Even residents with an above average income are strained with high rent  Excellent services provided by boulder city affordable housing program, particulary allyssa ostrander and bonnie logan  Housing cost (renting and owning) are way too high for a middle class person working in boulder  Housing for middle income not a focus. Hard for me to find quality rent at reasonable price. Focus student and low income.  I know of abuse of the low income housing program by acquaintances. People should not be allowed to rent out permanently affordable housing units while they live elsewhere for extra income. Abuse should be checked.  I love boulder and all it has to offer, but i rate some questions harshly because it seems inaccessible to live here. I bought my condo almost 5 years ago and my husband and i make a very decent living but do not qualify for any of the housing programs and cannot afford a single family style house. And even when we did have 100k and for a down payment. I'm not sure its right to spend 500k on a home. Seems like a town only for millionaires. For that reason i wouldn't be surprised if we left in 6 mos. To a year.  I think the city needs to focus more on low income housing and the police need to have a great presence downtown. The main library area doesn’t feel safe.  I wish there were more middle income jobs and housing opportunities get Walmart out!  I'm on disability and have looked for low income housing for 2 1/2 years. With no success. 3/4 of my income on ss goes strictly for rent. I also care for my grandchildren. And if i don’t find help soon I and my family will be homeless.  It is very difficult for middle income individuals (not families) to find affordable housing within boulder city limits.  It seems that the City of Boulder is very concerned about low income people, but neglects the middle class.  Many I have yet to try out dut to the feet. I have only lived here 1 1/2 years while working and going to school. Cost of living could be cheaper. Important so that people of my financial status can live here.  Middle income housing (50k to 80k) nonexistent in boulder, no housing options for 65 moving to area  More affordable housing instead of constant development of high end homes making it less and impossible to live in boulder without money.  No middle income housing and a housing monopoly by property management co. Snow plow residential streets!! Please!  Regarding housing much of the city is centered at cu, and the students pay a lot to attend. We need more affordable student housing within a reasonable distance from campus  Should be more housing for low and middle income people. / Ice and snow removal on sidewalks not done and not enforced.  Sometimes i wonder if people in affordable housing need to relocate due to their finances improving. How do you figure that out? Some have nicer vehicles than regular tenants.  The over occupancy regulations need to change to create more affordable housing for low-mid range incomer.  There is much I don’t have enough information and comments on. I feel the middle class is over looked in boulder. For instance that kindergarten is not free is a sign that the middle class struggles here.  There is no affordable middle income housing in boulder. Traffic flow is a mess! Time the lights. The flashing yellow turn arrows are confusing and hazardous!  There needs to be affordable housing options for families. I am a teacher my husband works at n. And there is no way we can afford to buy a house in boulder. I have significant savings excellent City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 119 © 2014 National Research Center, Inc. credit yet i am unable to buy property in this town. We are renting a 2 bedroom apartment but will move next year because we have a new baby and it’s too expensive.  There should be more effort put into housing not free but good quality and affordable housing for all.  This is a very expensive town to live in. And the standard wages at many businesses do not reflect this.  To explain my quality and importance ratings, with imagination many of boulders public goals can be funded privately to reduce city expenses and taxes. For instance many affordable housing units will be provided if small units more occupants per unit, and more units per. Acre are allowed. The county might also be encouraged to allow these and related uses on less expansive land. If these developments are screened by landscaped parkways, existing open spaces could be used to connect to many more city and county neighborhoods, shopping areas and workplace, with trails and bike paths, and mountain views maximized for all these and neighboring uses. Optimum building safety investments will be fully funded by insurance savings so this information and proof of adequate insurance could improve safety and compliance, while greatly reducing inspection costs. A far more basic suggestion, planning and building procedures allow the rights and the protections of neighbors to remain forever certain. Bitter disputes, potential abuses, favoritism then corruption will continue to increase as the economic stakes increase. By retaining the reasoning of all participants, those that seem fair and pleasing to most participants will emerge. Subject to these reasons, new projects will increase the flexibility to provide attractive buffers, compensation and other imaginative solutions. We will also restore the rule of law and a genuine sense of community.  We need more affordable housing for the working poor.  We need to support the middle class more. A lot of programs seem to publically support homelessness and low income.  What happened to train serv. To Denver and DIA? Seems like there are plenty of low income affordable housing options, not much for middle income.  Your median income people are starting to fall through the cracks. No one even notices. You have the poor and immigrants and the rich. The median groups are being downsized and groceries have been largely unaffordable. Increase police presence and quality of police and safety  As a pedestrian, I am most afraid of bikers and dogs, all running amuck, each doing whatever they wish. No obvious police or law enforcement.  Bikers need to be ticketed for traffic violations.  Boulder police and prosecutors are awesome. Fair, professional. If boulder is going to spend millions of dollars on open space that sends housing prices thru the roof it must provide housing opportunities for homeless. Very off balanced priorities.  Boulder rural fire dept. Is amazing. They are very responsive! Trash removal and sidewalk plowing in Gunbarrel needs to be enforced.  Fire dept. Is an industry wide joke. Amr is know for its poorly equipped staff. Our police dept. Has got to solve high profile crimes but concentrate their energy on traffic stops. Were an embarrassment.  For the taxes we pay services are poor, police are bullies, setting speed traps to make $ for city. Too much crime, police should spend time dealing with terrible drug problems here. Lack of support by city for flood victims  I am curious as to why a fire engine responds to a request for a paramedic. It appears to be a waste of resources. It sure seems to cost a lot to provide potable water (for average quality)  I believe that police and fire protection is as good as it can get, the city should not spend more on either. Photo radar will still increase revenue without adding more people on city payroll.  I don’t like photo red lights.  I have enjoyed the increase of police officers on the pearl street mall. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 120 © 2014 National Research Center, Inc.  I have had great interactions with the police and firemen in some very unfortunate experiences, very professional and helpful  I have never seen a police officer on foot on the Pearl St. Mall or 29th st mall or anywhere else. They are always in cars or on motorcycles.  I see a lot of reactionary responses to crime, not prevention.  I think the police need to enforce the laws about drivers parking in fire lanes. There’s a big problem in willow springs shopping center between murphys and the gym. Cars (abo's employees) also park on sidewalks with handicapped ramps in the same shopping center.  I think there should be police on Pearl St. Mall. This area feels somewhat unsafe day or night.  I would like to see more of a presence in the community between government officials and employees like police and fire to bring community programs and awareness to important issues through programs offered at schools and community centers  increase police presence at night; relocate all the homeless people/drifters AWAY from the Boulder public library and the Boulder creek path -- when we use the path, we meet about 100 homeless/vagrant people/drifters, many of whom are intoxicated, ond rugs or have dogs -- awful places for children and families! Build more homeless shelters, give them counselling, medical services and other opportunities and move them away from where families recreate, especially BPl- main and the Boulder creek path  Leaf blowers create noise and air pollution, and dust. Police presence could perhaps be lower key "friendlier" but mor of it? It is sad to see so much litter and trash, particulary along the creek, perhaps more receptacles?  Living on the hill is like living in a zoo. Fireworks, drunken individuals etc. More police would be great.  My neighborhood is very nice but at night lots of people often walk up and down the streets screaming, yes, screaming, yelling at all hours, i think they are coming from bars.  Parking violations over enforced, while kids still get jumped on the hill at night.  Please put lights along the creek path.  Police department are often overbearing and act more as a nuisance than community employees.  Police response has been slow (1/2 hour) on a few incidents I’ve witnessed or heard about a couple comments on this was "they don’t care" " no sense of urgency"  Police seem to have too many resources, there are too many cop cars sitting idle doing nothing around town.  Police traffic cameras are terrible and should be abolished.  Rarely see police very small presence in the community  Stop arresting all the drunk kids and pay attention to sexual assaults, rapist, robbers.  The drug trafficking by adults to minors is totally appalled. Openly in parks, mall and city.  The police have failed to prevent or solve 3 burglaries and a sexual assault in my apartment complex alone and spend all their time writing traffic tickets which is appalling. Improve snow and ice control on streets and sidewalks  Besides the transient issues that I have already mentioned. I am appalled at how poorly boulder does with removing snow. It is dangerous to not remove snow and treat roads for ice is totally unacceptable.  Coordination with ice and snow with trash enforcement.  Despite numerous people calling code enforcement for ice and snow removal the scofflaws never seem to get ticketed or shovel their sidewalks.  Enforcement of snow and ice removal, some sidewalks along Lehigh and Juilliard (where I walk often) are not cleared within time limits.  Has the city stopped giving tickets to businesses and homeowners who don’t clear their sidewalks of ice and snow? There are a few places in the block that don’t seem to do their part. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 121 © 2014 National Research Center, Inc.  Have lived in nine towns-cities ranging from 5,000 to 1,000,000 boulder has without question, the most pathetic and irresponsible snow policy of any and seems proud of it! And tickets citizens for failing to do what should be a municipal duty.  I think snow removal in boulder is abysmal and quite frankly dangerous to residents, that we live in the foothills and the streets and sidewalks are so poorly cleared and embarrassing.  I think this was a very slow response to an overnight storm. Boulder officials first deployed the city's 16-plow fleet at 11 pm. Wednesday, according to public works spokesman mike banuelos and those plows set out on a second 12- hour shift at 11 a.m. Thursday. Why so late?  I would prefer major/minor (not including neighborhood streets) roads were plowed during and after a snow storm.  Ice and snow maintenances is horrible. Not plowing side street inexcusable, not sanding icy areas inexcusable, affordable housing for ordinary citizens is totally lacking.  Ice and snow removal, trash has improved but trash and weed control gone down. A lot of areas along hwy 36, foothills and table mesa drive not taken care of.  Improve sidewalks clear snow and mud maintain landscape - trees and grass, clear weeds.  Improve snow removal and street maintenance.  More enforcement of sidewalk snow removal please. I'm not a big fan of historic districts. New city website less user friendly, then old one. Please open library at 9 am. Could library on Canyon Theater be open Friday and Saturday nights?  Need better snow removal on large, heavy volume streets.  Plow/snow removal is terrible for bike commuters.  Preparation of anticipating snowstorm-lacking. Police are too aggressive on hwy36  Sidewalk over us 36 between table mesa park and ride and Moorhead is never shoveled. Its too dark on thunderbird drive.  Sidewalks are not shoveled, weeds and brush block sidewalks, rented houses are often over occupied 6-8 students to a house is common.  Snow is supposed to be off sidewalks in 24 hrs. I would say about half the city's sidewalks are covered in snow or ice, days after a storm.  Snow removal here sucks to put it bluntly  Snow removal, noise control, over occupancy, and basic maintenance are growing concerns and could use closer attention.  Snow-ice removal has been poor and driving dangerous this winter. When the flood occurred, our neighborhood was not prepared- educated.  The driver who normally plows on our street goes too fast and throws snoe-ice back on cleaned sidewalks.  They don’t seem to be enforcing sidewalk snow removal I believe property owners are supposed to clean them 24 after the last snow has fallen.  Weed control on city pathways and city peop along roads need addressing, snow removal along entrances to pathways, everyone abides but the city. Ex. 30th at Goose Creek. In general service quality is well received  Boulder in generally a high quality community  Boulder is a wonderful place to live.  For a super large city bureaucracy, the city still manages pretty well- given especially that so few staffers work on providing /improving basic service. Poor value for tax payers.  Given the transient nature of Boulderites (scientists, laborers, students, et al.) The city is generally doing a very good job overall.  I am thankful for the quality of life we have in Boulder.  Quality of service is good. Proliferation of service and staff is bad. Stick to the basics, safety and mitigation. Avoid micro regulation. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 122 © 2014 National Research Center, Inc.  Thank you for your great work and dedication! These services are very good. Concerns with building and housing -related code enforcement  Boulders obsession with "over occupancy" is increasing our carbon footprint, increasing the cost of housing and limiting the arts/ culture community.  Building and housing code needs to ease up  Building permits are out of control expensive. Too many big re deals.  Enforcing home building regulations. I don’t want to be experiencing pot smoke in public hallways or residential buildings.  I think the building codes for residences are far too restrictive and arbitrary. For example, my neighbor could have a certain size house or garage, but mine can't be that big/small/wide, etc., because the laws were changed. it's just too strict.  In my neighborhood enforcement of laws about storage parking of cars and stuff left in the street only happens if multiple neighbors complain repeatedly, huge cracks in streets (in the city limits) complaining no change.  It seems imperative boulder thrive to allow more businesses, and new homes in!  Landlords should be required to provide trash service and yard maintenance including watering mowing and keeping trees cut. Maybe city needs inspection outside as well as inside dwellings. Do not lift occupancy limits!  Like all or most communities in the us the fees associated with building permits and unassociated community fees tacked on, provide contractors a valid reason to opt out of the process thus leaving the public at risk for poor workmanship and risk of life, in course this is not usual and licensed contractors must comply with city regulations to pull permits( or worse let an uneducated homeowner do this!) But who is watching and assisting homeowners when violations occur? The building dept. Is under staffed to assist in a manner to be of aide to the public.  My neighborhood is martin arces, over occupancy is simply not regulated. Houses are sold as 5 and 6 bedroom for rental purposes, which means 5 and 6 cars per rental.  Way too much oversight and regulations related to new construction. The city is making new construction and neighborhood improvements too expensive.  Went through permitting process for home improvements. I had heard boulder had one of the most restrictive building/housing versions in the country. The process was not positive. Other  "Enforcement of residential over-occupancy regulations" - this survey can be very misleading - I think these regulations are very bad and should not be enforced - so how does one answer that question?  All buses really should have bike racks.  Bad website! Landmarks preservation is out of control leave martin acres alone! Preserve only most important structures.  Being in unincorporated Gunbarrel we receive very poor roads, sidewalks (missing in many places) police visibility, and ancient street lights. Please incorporate Gunbarrel to help bring us up to the rest of the city.  Boulder needs to work more on cleaning up the city and repairing infrastructure. The city needs to focus on this more and less on art classes and buying parks.  Cannot allow businesses in residential areas create noise pollution. Please ask ideal market to remove refrigerated trucks.  City staff recommends and make decisions which can in many cases, are not beneficial to boulder. One case and point staff was way off base on their recommendation to allow building on the hogan pan. Site. Due to serious flooding issues and traffic.  Don’t like radar enforced speed limits.  Emergency medical services is a bad joke. Very bad, recent experience, i had to walk out! City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 123 © 2014 National Research Center, Inc.  Environmentally sustainability very important. Water use reduction especially.  Excel, emergency service, poor noise control enforcement, too much noise from students living in residential neighborhoods.  For emergency preparation i think boulder responded quickly and effectively to the flood but I was disappointed that flood mitigation projects seemed to have been on the back burner and neighborhoods that thought they were not at risk for flooding due to not being in the flood plain were affected.  For water conservation, boulder should require sub metering to reduce water use by 20-30% at multifamily properties  Give more importance to the hill and not always focusing more on downtown area.  High frequency transit service hop is great!  How can you even consider allowing variances for the zero baseline project.  How many buildings that were damaged in 2013 floods were not in compliance with flood plain regulations?  I am a senior  I don’t answer all questions. On the grounds that is incriminating me.  I don’t think the "neither good nor bad" type category seems very accurate description in almost all cases.  I hope the city isn’t wasting time with home based business! Municipal court administration is a train wreck!  I think the city did a great job during the recent floods and fires. But where is Jean Bennett Ramsey?  I think the parks and rec department fails to provide semles to teens. The city should make more efforts to provide positive, healthy affordable activities for this at risk group.  I work in the emergency department at boulder community hospital and as a forensic nurse. I see both the good and bad of pretty much everything in boulder.  I worked for A-1 Ambulance back in the day. Pridemark was lame and AMR is not much better. Boulder Community Hospital isn't what it used to be and I'd hate to have to solicit their services if needed. Boulder has priced itself out of the business of creating and maintaining any sense of 'community'.  Iris between 28th and Broadway has bad weeds at sides of linden between Broadway and Pinebrook-weeds!  Items I rate 3 or worse, I find city staff to be either incompetent to do an excellent job.  Keep boulder unique, encourage local businesses not national chains, no Walmart  Lafayette traffic court is a fraud. So are Lafayette police.  More water conservation education and programs needed.  Mosquito control needs attention.  None, except that it would be nice to see more respect for what was here before the influx of wealth and athletics, as a native of Colorado I feel unwelcome in the town where i spent much of my childhood.  North boulder rec center services are superb! New bldr. Web site is much improved. Communication by web notifications would help turnout for public meetings and events.  Not all areas have enough recycling bins or compost bins. There is way too much trash on paths and curbs due to excessive homeless people  Regarding dog enforcement and non-flood related OSMP trail/improvements: seems like we are spending a lot of time/money fixing problems that are minor. The non-flood related improvements of upper bluestem and skunk canyon trails seemed unnecessary.  Section 1: the use of the word "bad" in not appropriate for a survey.  See my comment above City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 124 © 2014 National Research Center, Inc.  Thank you for doing so much flood mitigation over the years.  That’s a lot of questions to not include even one concerning access for disabled! There are not nearly enough handicapped parking spaces downtown.  The city continues to become less diverse economically  The city does a very poor job of providing quality outdoor sports facilities for youth (see aurora and gold crown-Denver) very poor job of housing for middle income people, very poor enforcement of over occupancy and ice/snow removal.  There is no balance on needs; the city only recognizes their liberal agenda.  This survey is too complicated and time consuming, your results will be statistical garbage.  Too much focus is spent on environmental issues and not enough on the people and growth across the board.  Truthfully i don’t see many kids -youths -seniors out and about in boulder, compared to a city like ft. Collins. The demographics of boulder run 20-50  Utilize the libraries as day shelters with proper professional trained staff in social services, not clerks  Virtually every area is over regulated.  We love the dog parks.  We should expect to keep the things already in place to be maintained before buying more to add to what has to be maintained.  We were not aware that we are living in an area prone to flooding until we were flooded.  Who makes up these things? I did the best I could but please don’t ask me again.  Why did the city spend several $m's to remodel the down town library when north boulder has not received one as promised? Don’t know  A 3 means either ok or don’t know  Awareness is important, many of my ratings in this are were "don’t know" the city may be doing them and doing them well, residents just don’t know of the efforts.  Because I haven’t been exposed or had to use these services I don’t know about them. Why isn’t there year round farmers market?  For the programs rated g or don’t know I haven’t any need/use so I don’t know about the quality of services.  Hard to quantify  Have not experienced majority of services, therefore cannot comment on their quality  Have not lived here long enough to experience these services.  Have not spent enough time in the county to evaluate.  Haven't had too much experience with above services.  Having only lived in boulder for 6 months I don’t feel I can  I am new here that I am unfamiliar.  I am not very much aware of the city’s programs.  I do not have complete thorough knowledge of them all so it’s hard to say/  I have no knowledge of it.  I live in a retirement community. So I have not had personal contacts with many of the programs mentioned above.  I lived in boulder 37 years, then moved to Gunbarrel one mile outside city limits. For the next 26 years. So actually I’m not a resident!  I moved here may 2013 unfamiliar with a lot  I only responded to those programs and services I have experience with or participated in. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 125 © 2014 National Research Center, Inc.  It’s hard to answer some because I’ve not encountered a need for them yet.  It’s hard to rate programs and services I haven't had int. With or heard about.  n/a  no  Not at this time.  The majority of these services are good and are very important to me as a long time citizen of the city. I do not have firsthand knowledge of all but friends/neighbors have.  Well, I feel I don’t get out much, trying to answer your questions, sorry, communities are too big these days to stay connected. Question 11. Do you have specific comments about your answers on the importance of these programs and services? Managing homelessness should be a priority  Case in point, recent rape attempts in north boulder and sacred heart requiring to install extra security to keep homeless people out of the school  Homeless services are best served by nonprofit communities. Object to taxes being spent on homeless shelters.  Homeless should not be allowed to gather and sit in areas all day long and should not be allowed to beg for money anywhere in boulder. It should be outlawed. Sets a very poor image to encourage people to live in boulder.  Homeless, homeless, homeless, and the mentally ill  Homelessness is a problem and very visible in the community. I am not sure how the city can best tackle the problem. It is hard for me to know who is actually choosing to be homeless and who has become homeless and has no other choices. I do not like the requests for assistance on the street corners; I never know who truly needs the help. I support the homeless shelter and the new facility next to it. I live north of Wonderland Lake. I support us, as a community, helping people to stabilize their lives if they truly have no other options.  I personally have been helping the homeless and for the entire programs boulder has they have yet to have a place where they can safely camp. They are always treated as unwelcomed visitors. Some cannot live in enclosed places. Many will not seek out your services. If we provide a safe camping area that would help those that are paranoid of services. And yet be available for those that wish to help. The reasons people become homeless are a varied as society in general.  I think the largest issue that affects our community safety and quality are over homeless policies. Boulder is overly lenient on their dominance of our public places, trash can policies related to bear prevention also big issue.  Make civic park and paths safe from transients!  Panhandling -make illegal. Too much. Definitely need to address homelessness. I want to help those who are homeless, but not those who choose homelessness/panhandling.  Pearl St mall is a travesty-homeless-vagrants should not be tolerated. Less emphasis and dollars on non-English speakers and non-citizens.  The homeless on Pearl Street, make this area seem unsafe when I have my children. One guy stole my son's little plastic sword in broad daylight. Cost of living and housing costs need to be addressed  Boulder has a huge problem with affordable housing. Not just for low income people but also middle income people.  Cost % old homes and then renovating is getting unaffordable.  Essential to provide more affordable housing opportunities.  Extremely important, keeps boulder accessible!  Help those with little income. We've nearly slipped through the cracks. As bright, shiny, happy, and healthy Boulder tries to be, there are people hurting around here. We came from the Midwest, City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 126 © 2014 National Research Center, Inc. and in some ways the last 19 months being here have been very scary and lonely as money dissipated. Through various circumstances, we haven't found jobs in our field, and we notice how many are minimum wage, part-time jobs that don't pay much. Not everybody is a food start up or solar engineer. We don't have enough knowledge to scream about economic policies or privatized care for the poor. However, there are a vast number of people who can't get good places to live, and the rental companies rip them off, knowing it's their market, not the renters. Moreover, helping the poor will boost all of society, not just the rich. If you want to keep people living and working in Boulder, consider starting a program like the WPA during the Depression.  Housing and health care should be top priorities.  I think boulder has too much affordable housing.  If you don’t have affordable rent, you have one kind of person. A rich person.  I'm also not certain about the structure of the affordable housing program. People don’t get to capture much interest on their investment. Plus its hard to move up and out of the program. Which eventually defeats the purpose of keeping folks of a lot of different income levels in town. There is a huge gap in housing 300k-500k  It is important to give lower and middle income residents more housing, jobs and access to cultural activities.  It is important to have a diverse community and boulder is very expensive so affordable housing is very important.  It is important to have housing options for middle class families, not just the wealthy. The min. House price is $400,000 absurd! Otherwise boulder is just an elitist town where only the privileged can be homeowners.  It’s too bad that vast majority of people who work in boulder and keep the city going can’t afford to live here!  More affordable housing is essential otherwise thousands will continue to commute into boulder, worsening traffic and pollution.  More and more middle income living/housing is important if this community is to maintain its welcoming and balanced feel.  More middle income housing. Library downtown is treacherous as is central park after dark.  Pedestrian amenities are imperative! Affordable housing = equality  Some programs are very important to the health of the city, it is just a matter of use. Some things that are essential to folks are not necessarily essential to me. Affordable housing- low income  Sustainable community oriented affordable housing options are most important; if we work on this we can get a diversity and inclusiveness.  The wrong entities are managing affordable housing programs.  Too much affordable housing some of these affordable people have very nice cars!!  We need more affordable housing for low and middle income people. Safety and effective police efforts  Again as assure, deal with more violence and homelessness than average citizen of boulder.  All the crime stuff is of course, essential, but I may have marked things of less importance. Because I feel like I live in a reasonably safe area and I don’t see police here a lot.  As important as the quality questions. Police presence can be good but is that important? No, it is not important, the police usually stand and wait for a complaint anyhow.  As seniors we believe our lives are at stake when we venture out to the sidewalks. Too many cell phone user-drivers not yielding to pedestrians, too many jaywalkers.  Boulder has to do a better job making the city a safe place to walk in at night and in the early morning when it is dark. I don’t feel safe at these times walking in boulder. Too many transients and mentally ill people lurking around. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 127 © 2014 National Research Center, Inc.  Crime prevention and effective programs are very important. Also, the homeless are now living, sleeping in neighborhoods (e.g. near table mesa and west side of Broadway) I have had 2 interactions by homeless on side streets and the only option is to call the police.  Feeling safe from crime in boulder is one of the reasons that I love it here.  Had multiple car break ins (over 10 ) within a week timeframe and not notified by police in my area. Park East townhomes. Also some home break ins per neighbors.  How do we keep boulder quiet? And downtown more peaceful and sober?  hugely important -- many times I don't take my daughter to these places even though I would otherwise want to, because of what an awful environment the city has allowed to persist in these places  I do not feel safe in my neighborhood anymore. Do not allow children to visit park and walk in neighborhood alone.  I know it is an expense to increase police patrol on the pearl street mall but i feel it is essential to the quality of my family and friends experience.  I think the city needs to put safety and housing as a higher priority than environmental sustainability. I should be able to let my kids go to the library on their own, but they are scared.  Important to support community, to build community, to keep boulder safe for kids. Terrible drug problems, gangs and cartels.  It seems there should be some rules for bikers as avoiding them on the city streets seems nerve racking since they seem to have no rules. I do not want to see motorized bikes on pedestrian paths, i think that would be scary for peds.  More support for police, firemen, medical environmental services.  Please enforce bicycles without lights at dusk, dark!  Police should not harass cyclists on thursday nights.  Police staff and fire response important to me. Would like to see rent control implemented in newer apartments being built, not just for the sec. 8 folks. Subsidized for extreme low income.  Safety is key, cleanliness is key. Interconnectedness of urban is key. Public facilities are key. Attractiveness if these areas creates more desirability of the community. Enforcement of dogs off leash and other simple issues might be helpful  Still problems with safety on the hill and on bike paths need better education about citizen preparedness and response to food issues or freak disaster affecting a large area.  The deficiencies noted above are very important to add to the diversity and safety of our community  There isn't anything listed about enforcing laws around pot smoking bothering neighbors…..maybe there aren't laws for this, but there should be.  Well, regarding police presence, I am not at all for a heavy duty law enforcement environment. However I des. Presence can be reassuring especially at night. For instance a squad car has been driving through our parking garage at least once a night. After a number of cars were broken into and bicycles Snow and ice control efforts need improvement  A relatively new program is citizens being able to call for snow removal in neighborhoods. Unfortunately they pushed large amounts of snow and ice towards curbs which made them terribly unsafe.  Boulder snow removal downtown is very poor  Ditto on snow above. Plus, nothing but lip service and hand wringing over business (anti business) climate and low -medium income housing opportunities.  Don’t feel weed control is important, but snow removal control is. Received un unfair code enforcement ticket of a tipped over trash can siting bears as the reason. No warning and can was picked up already when went back to look at it. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 128 © 2014 National Research Center, Inc.  Snow and ice, one needs to be able to get to work, small business are really hurts when customers cannot get to them. Housing, people cannot live and work here, have to live outside and drive in to work  Snow removal enforces the law respond to phone complaints on un-shoveled walks and driveways.  The building ice on sidewalks is a dangerous problem. The ice is a hazard and prevents trips outside so resident become seriously isolated. Egregious and unnecessary condition, I hope to be out of boulder and co by next winter. All services are important  All are important.  All these programs have a place in our community and make it a better place to live. I hate to see the city focus more on any program or service just because of a survey. All these programs / services have validity and merit.  I think everything listed above is more important than municipalization of electric service.  If the above concerns aren’t addressed, boulder will be a less attractive place to live.  These services are probably of equal importance as the rest of boulder, but we receive so few of them in unincorporated gunbarrel. Please incorporate gunbarrel into boulder.  They all seem important.  This is a community and we pay high taxes and expect excellent, high level service. Improving housing and building code programs should be a priority  Does the city rely wholly on the public to report over occupancy concerns? If not, what is the policy for enforcement? There are many rentals near and around our home and in our neighborhood.  I believe the over-occupancy regulations are unreasonable and make affordable living difficult.  I don’t know this lat had but the reputation on building code enforcement is overly intrusive.  I think boulder residential occupancy regulations are too strict.  It’s our experience that the city turns a blind eye to noise issues and over occupancy issues as evidenced by complaints to the city and police in which nothing is done.  Over-occupancy regulations are a running joke, everybody thinks they are stupid and everyone ignores them.  Owner occupied accessry dwelling units increase in a way to increase level of service density without excessive paving over of permeable ground re-subdivide lots to create sfd building g.  Some of the Occupancy regulations are absurd.  Who cares about over-occupancy. Not an issue especially when there is no housing.  Would like the city to encourage higher density, in residential areas and more mixed use. Impacts of traffic congestion vehicle speed, and traffic noise should be managed, reduced.  You shut down Juanita’s because it didn’t match despite the fact it was a historic building in its own right. The new restaurant doesn't make half the money and looks fake. If you want to preserve historic buildings don’t tear down historic buildings to create a fantasy. Efforts should be focused on the essentials (infrastructure, safety, health, etc.)  Basic responsibilities safety, protection, utilities and transportation.  Boulder traffic is becoming too crowded. More local business and less chains.  Good water, good fire protection, and a police force that keeps out of the face of the law abiding citizen are an agenda that I could support.  Healthy and socially thriving community have the highest importance for me.  I can't leave/enter my neighborhood at rush hour due to traffic congestion so reduction is important. Were losing the visual evidence and sense of boulder history….do we really want to become just another quaint cute town? City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 129 © 2014 National Research Center, Inc.  I think ensuring high quality essential services fire, police ambulance, roadways and community services, parks and recreation is more important than the municipal utility distraction.  I think most of the questions are looking for a certain response and lack context. The city council is so focused on being an "example" they miss the basics.  Kids gets their bike wheels caught in the cracks, street maintenance is boring but important.  Look at 1 and 2 rated items above and put more budget $ there. 3 and below: cut back  Maintaining and improving infrastructure and public safety need to be considered first.  Many programs and services help specific groups, but at everyone’s expense, cut taxes, do less  Must have municipal services health, safety and welfare. Everything else should be "budget available" so police, fire, sanitation, health department.  Need to maintain roads as well as open space. I'm glad you changed building codes to prohibit mega-mansions in small house communities.  Support local healthcare and hospitals. Do you realize how fortunate we are? Time for more business people on city government. And I am not a business person.  The city does not need to be everything to everyone. Libraries and recreation services are on outdated model for cities. Let private companies address these needs.  Traffic congestion due to poor traffic light management can and does delay emergency response. I see poor traffic mgmt. As the greatest, failing, time lights!  Traffic especially pedestrians and bikers, is difficult to maneuver and dangerous. I am constantly concerned that even when following traffic laws I am going to hit a pedestrian or bicycle due to their lack of attention. Maintaining a healthy amount of parks and open space is important  Boulder spends too much on open space purchase (enough already) and not enough on maintenance. Municipalization is driven by anti-business bias under the guise of "saving the planet". Carbon dioxide does not drive climate - even Trenberth and other NCARs are admitting that now. What we all need is cheap, reliable energy, which windmills and solar panels do not produce  Closing all trails after the flood was ridiculous. Many trails remained closed though not damaged for weeks. A simple sign of "at you own risk" would have been enough, rather than the $1000 fine threat.  Don’t get cable and don’t do twitter, Facebook etc., these are not important communication. City has enough parks and open spaces. And prairie dogs are rodents not endangered. Why do we have special places for them?  I feel the city of boulder should spend less tax dollars on acquiring and maintaining its open space programs.  I love boulders trails, parks and open space. I'd love to see more businesses like trader joe's- especially in north boulder. Perhaps a district of fancy restaurants.  More small dog parks  Please protect nature, wildlife, health and well-being, above all  Thank god the environment of boulder is beautiful! It almost makes up for the ugly new architecture!  To reduce the small percentage of conflicts between hikers/bikers/dogs. I would suggest spending our money and resources on increasing the number of OSMP trails available to the public, not creating more rules.  Too many houses do not keep landscape, plants, trees, bushes, etc. Out-off sidewalk spaces. Other  "Somewhat Important" has been cut off in by browser window  Also, other companies are profiting. For example the resource yard. It feels like a scam between the city and many of these businesses. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 130 © 2014 National Research Center, Inc.  Both these are very important enforcement issues.  City has done flood mitigation over the years. Thanks! Continue with more and more. Does it make sense to encourage so much basement use? So many basements, were flooded!  Do not fold the demands for low income housing.  Environmental programs and clean energy should be a priority. Development often seems to be a priority. Who is this development in service op? Boulder seems like a place to shop and eat primarily. Consumption cannot define a community.  For a wealthy community were in sad shape.  I don’t think boulder should try so hard to bring more low income people into the community. Too much bottom-level growth  I think essential and very important are about the same!  I think my comments speak for themselves.  If you (the city) want to keep businesses as well as rich diverse community you need to be truly inclusive.  Jobs in boulder should go to people living in boulder. Too many people are brought in from other areas.  Plastic bags, I buy my groceries in superior, except for quick pickups and essentials, I will not buy plastic bags for garbage  Programs that help our city minimize climate change and adapt to it are very important.  Quality of life and values would be higher if martin acres were not providing students housing to an unregulated degree.  Service for the elderly is particularly important to me.  The quality of life within the town is affected by this. Tourism is also affected. This needs to be addressed.  The web screen cut off the third column in most of the survey, so I could not rate most of the programs and services that I felt fell into that third category.  There is low morale among city staff and staff is not treated respectfully by the manager’s office. Other cities staff have better morale. Shocking since boulder sees it as a trend seller  There is no consistency  This #10 is essential to keep neighborhoods appearance and value for home owners.  Too many touchy feely efforts  We need public arts building that is a combo of theater and studio, not the dairy or boulder theater. Something brand new.  Weed control helps mitigate fire dangers. I saw water pipes-sprinkler systems reinstalled in area but grass was not re-planted and sprinklers running and watering bare ground with weeds scattered all over the place.  Yes, please improve where it is feasible, possible as soon as you can!!  Yes, the importance rating buttons were cut off by my browser.  You have a huge amount in this survey that could have been more specific Don’t know  I am not very much aware of the city’s programs.  I don’t live in the city limits, but do keep up with what’s going on through the newspaper  n/a  No  Not at this time City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 131 © 2014 National Research Center, Inc. Question 13. How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Are there any other ways you’d like to receive information?  12  1) messages tied to flaming arrows fired at my door, 2) bums tasked with delivering word-of-mouth news to me while in front of the grocery store  Advertising posters around town.  Announce over emergency broadcast speakers  Announcements/ updates on kgnu radio  Boulder does a fine job communicating with community  Boulder weekly  Boulder Weekly  Candy gram  Channel 8 is my preferred and is underutilized for current projects and issues.  City of boulder blog?  Condo owners don receive water bills.  Daily camera and email is best for me.  Daily camera used to be much better, now very weak!  Denver post  direct contact by email  Direct email  Do the list serves exist?  Don’t have cable. Internet or phone app  Email  Email  Email  Email  email  E-mail blasts  Email especially for sex offenders released into community  Email? Cable TV channels? What is this in 90s? Nobody uses that crap besides old geezers.  Fliers in Starbucks  I can't believe you didn't put boulder weekly.  I don’t have a computer  I follow some boulder related accounts on twitter for info on open space parks and trail conditions.  I have no idea. I am one of the invisible people.  I think TV 8 is a terrible waste of $$  I would like the website to be easier to use. It is very poorly laid out and designed.  I'd like channel 8 to be informative.  In any manner which doesn't waste paper and postage  I've never heard of list serves, but it sounds good.  KGNU  KGNU OR KBCO  Kgnu radio, boulder weekly City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 132 © 2014 National Research Center, Inc.  Mail is preferred.  Mail or tv is best  Mail service  Mail, ideally city updates could be e-mailed  My neighborhood has a fabulous email list.  Neighborhood associations?  Neighborhood  News  No, you have done an excellent job in this area.  No. Info provisions are great!  Not by drones, that’s for sure.  One basic phone information service about city is helpful  Other people  Our condo property manager gets utility inserts. If you mailed it with tax bills, they might get to us  Pick one option at a time.  Programs set up at schools and community centers  public forums/debates outside council meetings  Radio  SMS when rec center classes are canceled.  Text messaging emergency alerts  Text or email  these are sufficient  This survey is great!  TV station newscast  Using all available newspaper and TV media  Web site is easiest for me.  Websites and newspapers are much better than Channel 8. Should put programming on YouTube/vimeo for watching, not on cable TV.  With a bag of weed! Joking, i don’t smoke. Social media sites are the most important. They get new to youth who would not otherwise care to find out.  Yes  Yes Question 16. The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Are there other services that you would like to see offered by the Boulder Public library?  1,000 books before kindergarten program.  A book club, e-book club  A branch in my neighborhood  A library is a highly respected tradition in our culture - but I'm not sure what the point is anymore - all the information in the world is available on the 'Net from my home. I do not think libraries are a good place for an adult to find information. Unless they are homeless, but then you don't need such a huge building; all you need is free access to computers.  Access to academic journals  Access to people who need it!  Additional hours at the main library. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 133 © 2014 National Research Center, Inc.  Arts and ip is everything!  Banning of drugs being sold in cafeteria area!!  Before expanding, they need to increase cap. Of e-book access.  Better maintained and smelling study/work areas  Better quality media and books stopped using 6 years ago when they fell behind.  Book delivery to county, north boulder branch or book drop off  Book download is impossible.  Book readings by author  Capping the downloadable albums to 1 song takes a lot of time and effort in collecting the music in one place over time. Maybe a person could have access to fewer albums over a month if bandwidth is a concern, but have a several hour block to download the entire album. It would be great if it were unfettered, but another solution would be that a person checks out internet access to the downloadable material for a day or two, downloads it, and then it's automatically free for another person.  Children’s books research resources for young children to use on ipads/tablets  Continue your Tues. and Sunday music programs.  Do not use public library  Don’t de-emphasize books!  Don’t feel safe outside of library.  Educational programs for children of all ages  Excellent library and branches.  Find a way for the main branch to not be a homeless refuge.  Fine arts showing showcase artists.  Free concealed handgun classes  Free printing for those out of work specifically related to job search and free printing for households with bvsd students and no computer  get the homeless bums out of the building and I may return  Hope our library rocks. Aside from all the homeless outside.  I doubt our library could effectively provide any of these services better.  I enjoy the art exhibits  I love the events at the library theater  I would like it to be clean and safe.  I would like to see a branch in gunbarrel  It is scary to park there. The homeless are getting aggressive.  It would be nice to be able to get into the library without being bombarded by transients.  Its 2014 what a library?  Libraries are useless historical artifacts, start phasing them out of the city plan.  Library collection is diminishing.  Live classes  Local and regional authors (adults and children)  Lots of reference assistance, classes for kids 10-16 ie, how to reference materials  Mail delivery and return of books  Make it feel safer.  Make it safe to go there.  Meeting space for neighborhood groups  meetings/discussions with authors, especially for children and youth City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 134 © 2014 National Research Center, Inc.  More attention to children who are our future.  More books in foreign languages, French, German, etc.  More books or cd's  More dvd's to borrow. Hardly any good movies to borrow.  More free parking  more interactive events for children, more foreign languages classes (especially in the less common languages), more programs for homeschoolers  More learning labs.  More programs for kids.  More security. Showers, lockers for vagrants.  No  No- libraries are old technology and should be phased out over next 10 years!  No, I find the library very helpful  No, it’s great already  No, the library model is outdated find to keep the main library open but not expand services.  No. The library is a great service.  None I can think of.  North boulder bricks and morter library  Not at this time  Note: I use a similar library services already  Offering other housing for the homeless.  Online book club! Offer these to home addresses who cannot get there. It’s a good idea.  Prof. Staffing  Prospector service, books from other co libraries.  Quiet, comfortable, clean reading areas  Re-instate the children stories lady who was let go  Research databases for journal articles  Safer facil. Not a homeless shelter, that should be elsewhere.  Should connect more with business starups  Spiritual material especially e. Baseol spirituality  Stronger s.t.e.m. focus  The children’s programs are great, more would even be better  The library is great. More audio books!  There would be fabulous!!  Tighter regulation on computer use for games and other non-essentials  Updated, contemporary services  Video game rentals.  Writing workshops  Yes! All great ideas! Love them!  Yes, sounds great  Yes. How about a branch lib. North of Arapahoe?  You have to make it mac compatible. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 135 © 2014 National Research Center, Inc. Question 17. Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? Yes, other pass:  Bvsd employee  Cu denver student  I usually use via or rtd.  Naropa  Naropa  Naropa university  Old age  Senior  Senior  Special district tax forest glen neighborhood  Sr. Discount books  With SS discount pass don’t have one Question 21. Do you have any other comments you would like to make? Homeless population issues  Boulder is an incredible place to live, all things considered. However the homeless, transients situation is out of control. Understand the appeal of boulder and everyones rights, but for the population, its absurd.  Boulder services for the homeless area magnet for vagrants. It is important to provide these services to boulder residents. However providing these services to vagrants only enables their destructive life style and takes needed resources from residents.  Daily camera used to be good source of community info. Its now pretty lame! Too many homeless services attracts homeless, fair amount of pan handling. What's going on with privatization of i36? 1-36 road work and still no train?  Get drugs and homeless out of our parks and communities!  get the Social Services involved to help the homeless/drifters in the BPL-main and Boulder creek path areas, relocate them to appropriate housing, involve them in programs -- it's a shame to the city that nothing has been done about them -- the environment it created looks unsafe and inappropriate for children and families  Homeless on corners should be addressed. Sometimes i think it’s a business by these people. Pidgeons should be addressed, could carry diseases.  Homeless/vagrancy a huge problem. I can no longer enjoy my city. Dogs off limits too many places. I can't have a weed (unknown) in my yard but the planning committee will consider parking and hight variances to baseline zero  Homelessness is a big problem in our community the creek path is not safe at night. The daily migr. Of the homeless from north boulder really makes nobo less desireable.  How can we get beggars off of street corners? I understand they are not homeless. Thanks for your work on climate change, keep it up!  I also feel to me like the panhandling is gotten to be a little to lubiquitous. I would like to feel more comfortable spending time with my kids along creek paths, west of broadway, but it does not always feel like a family friendly place during the summer with the "party like" atmosphere of tubers and loitering vagrants.  I do not feel safe in areas of high transient/panhandlers populations. This is a different situation that what has been addressed with homelessness, which has been handled well. Specific areas: boulder creek path, pearl st. Mall, library. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 136 © 2014 National Research Center, Inc.  I feel unsafe around the library area. It’s a mom with young kids, it is sad that i do not feel safe hanging out by the river or playground because of transients. They city website has the worst user interface i have ever seen!  I think its reprehensible that the city of boulder allows transients to gather in large number in what i consider to be our best park across the creek from the library. I have been robbed several times and the other issues are numerous!!!  I think the bums, pan handling and drugged out creeps are spoiling the downtown, parks, and libraries areas. How many really homeless have boulder ties?  I think the City, like every other City in this country, has a homeless problem. I don't know the right answer but some of these people seem harmless, and some need to be in programs and off the street where they are a harm to themselves or others because they are ill.  I think we should try to clean out the area by the library and the city municipal buildings. That area doesn't feel as safe as other parts of Boulder, and as a women I would not go into any of those areas at night by myself.  I use bike paths daily to commute to work. It is disappointing to see homeless people harassing people and littering. It makes me uncomortable to use the paths with my kids.  I'm afraid we have gone overboard on homeless services and have ended up attracting a lot of transients, hobos here. The boulder creek path is practically unusable now.  I'm disturbed by the effort to take homeless people off the streets, out of parks. I think city is over reaching, trying to hide the presence of homeless, leave them be! What i need is not allowing them to stand on corners and camp in prks etc. What’s the harm?  More support to the libraries regarding the homeless in the cafeteria area. I have seen drugs sold there.  Myself and all I know in boulder city are most concerned about the criminal transient persons who come intentionally to boulder and are not respectful of residents.  Please address the transient issue in the downtown library area and near by parks.  Please stop the homeless/ traveler, people from coming to boulder creek bike path, the pearl street mall and boulder in general. This has gotten to be a big problem in recent years. Please address it!!!  Probably received this survey because we own property in boulder but would never again live in boulder. We do not fit the typical boulder resident profile. Elitist, liberal, wealthy, white people.  Reducing homeless population and controlling their menace is boulders biggest problem. Both for image and safety.  The amount of transients in boulder is a major problem. Most are from out of state but end up staying in boulder because they get a hand out here. Boulder attracts homeless people and is doing nothing to combat it.  The homeless are a bummer. One day i saw 2 different transients projectile vomiting in 2 different areas of town. They have made us question our decision to move here.  The panhandlers population around the library is swelling and discourages me visiting the facility  There's a difference between homelessness and vagrancy. Help the homeless. Prohibit begging on street corners. Make boulder a lot less attractive to vagabonds.  Too much bum trash in the city!  Transient population around bike path and library is scary. Too many cigarrete smokers and pot smoke makes it unpleasant, and seems dangerous at night.  What is the plan to stop downtown boulder from becoming a hobo camp? As sean maher wrote, these are not our neighbors fallen on hard times, they are men with serious problems attracted to our community  Work on city laws to outlaw pan handling this is hugely important to image of boulder. Police areas where homeless congregate and move them along to not endanger neighborhoods. Dakota ridge 28th and Broadway City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 137 © 2014 National Research Center, Inc. Municipalization of utility concerns  Boulder municipal utility= stupid idea. Better to spend $$investing in fiber network (like Longmont) and supporting distributed elec. Generat. Tech.  City has wasted a lot of $ pursuing municipal utility when that money could be going to needs identified in earlier sections. The cit. Is watching closely and will not forget, including the small cadre of players pulling strings behind the scenes.  Do not get in the electric utility business, enormously expensive and a huge distraction from city needs, city obligations-huge risk  Don’t believe city should run electric or utility  I am not confident that the city of boulder can handle our utilities. The drinking water is awful. The streets don’t get plowed. And transients have taken over the best parts of boulder. Housing is so expensive I can’t move into a nicer condo.  I would like the city to drop its pursuit of a municipal electric utility. I am significantly concerned about city staffs role in recommending the utility. Cities have very talented technical staff but lack the entrepreneurial skills to supplement consultants who generally tell them what they want to hear.  I'm extremely disappointed with the city's efforts to municipalize our electric utility. I don’t believe they're taking into consideration real costs and controls, but instead have gotten caught up in their own ideology and political agendas. Macon cowels and lisa morzel need to step back and join the real world again.  Municipalization is a huge waste of time and likely a dead end. Boulder would have a much bigger impact on carbon as an excel customer.  Some questions don't apply since i don't live within the city limits (i live in Gunbarrel), although i have lived within the city limits for most of the time i've been in the area. The city seems to think they can control parts of my life without giving me any say, e.g., the municipalization issue. Seems to me the city, to be fair, should annex us and give us a say by letting us vote for city council members and on important issues that affect us - or leave us alone.  Stop wasting pulic money on the muni electrical utility  Theres no way this community with its current leadership could run a municipal utility company. Its money wastes to try. We need to retire matt applebaum. He's lazy and patronizing. Makes me want to vote republican to unfuse our local govt with new blood.  This is a fantastic city and it is well managed at all levels. We are concerned that utility municipalization problems might change the equation. Another concern is height van. Development. Resist the pressure from cu and re developers.  Why do you want to take over the electrical system in boulder? The reasons given by you in the paper don’t deal with reality. Eco-pass and public transportation  An express bus to Louisville downtown would be nice  Buses are great, but do not run on time.  Buses are too inconvenient to get to and from my house especially if i need to carry anything which is most of the time. Re #35 theres no such thing as "race" if you would like to research this issue, I’ll be happy to suggest some sources.  Citywide eco pass would be great! Would it replace neighborhood system?  Community wide eco pass programs need to provide some remedy for the fact that many receive passes already through employers, some sort of opt-out that m. Monetary kick back  Encourage neighborhood eco passes  Everyone should be able to get a eco-pass  Everyone should have equal opportunity to have an eco-pass!  Expanded bus service and affordability should be a priority, people will not start taking the bus more unless it becomes more convenient and affordable. There should be more buses more often City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 138 © 2014 National Research Center, Inc. especially on the weekends. Eco-passes should be available for high school students. Should be more and brighter streetlights so pedestrians, bikers and bus riders feel more confident and safe from cars.  High frequency services like the skip are unreliable, inconsistent and of limited utility for connecting to regularly schedule regional bus service, like the gs. Also on inconsistent service for getting to scheduled meetings or appointments due to poor time reliability.  Hop works well, skip and jump buses are too big and should run on 10 min. Frequencies.  How do I qualify for Eco pass if I'm low income?  I am a federal employee and they make it so difficult to get an eco-pass but it is not worth the effort. If it were easy to get discount passes of any sort. I would get them for the whole family  I buy monthly passes, i cannot afford an eco-pass  I do not use eco pass because the senior discount gives me a better deal.  I don’t have a car. My choice, i walk, ride my bike, ride the bus. I make it convenient; i don’t live above my means.  I have not possessed a vehicle since june 1992. I use my cu eco bus pass extensively for local and regional bus service. Thank you for providing good bus service in boulder and the surrounding area  I left my part time job last summer but because i had worked less than full time and on contract for a small business in boulder, i was not eligible for an eco-pass and thus had to pay more $ to ride the bus and spend 3x the time to get to and from, this was a loose, loose, no incentive so i drove back and forth to downtown boulder, paid to park.  I love the bus system. Very efficient!  I need rapid transit between boulder and Denver, train  I support a city county wide taxation in order to make eco passes available to everyone. If everyone had access to free passes cpd through property or sales tax, ridership would increase and service frequency would also increase.  I want an eco-pass!  I will avail myself of the good bus service when i can no longer drive. It just doesn't have the convince of driving  I would like the city to support city wide eco pass. Improved city park facilities (rsp baseball fields) mental health and homeless situations. Stop focusing on regulations interfering with dogs. Stop having to crack down on businesses on uni hill! Allow group homes on the hill.  I would like to see eco passes available for all residents of the city to purchase at a reasonable price.  I would love to purchase an eco-pass!  I'd love an Eco-Pass! (For the AB bus to DIA)  If you want to get people out of cars and into buses make them free and frequent. Many routes have buses that are too big. Make them smaller. There are many good things about boulder, but Lafayette and Longmont are catching up.  I'm a senior and have reduced fares.  Improvements need to be made on bus stops and sidewalks on Broadway between quince and violet. Discourages useage if you live in that area.  It is important to have protective shelters at bus stop areas and lighting  Kids are too young to ride bus alone. If asked again in 3 years, i'd be very likely to purchase an eco- pass for my kids.  Local buses need to start earlier during the week and on weekends. Local buses need to increase frequency at night and on weekends.  Making transit more affordable and easier to access would be a massive improvement.  My children are too young to ride a bus by themselves (5 and 7) but in another 6 or 7 years. I'd by them an eco-pass City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 139 © 2014 National Research Center, Inc.  My children frequently use the eco-pass  My husband has a eco pass form his work in Denver.  Need more bus service gunbarrel, jay and carter trail. Expensive to use parking at bus barns. Rtd, times are not reliable.  Neighborhood eco pass not convenient to get. Paid$$ and was given a form to be used to get pass within 30 days. Schedule for when you could go to bus station to get pass very restricted, lines long. Could not fit into schedule, never picked up. Wasted $$  Our transportation in gunbarrel, twin lakes, is very spotty, bus times are rare and there is no bicycle path from gunbarrel to boulder. Please finish the path from andrus rd. To boulder creek path! Also, plase add sidewalks (complete missing) on kalua.  Please expand 206 rtd line to its original route through the boulder t. Center (central ave)  Rtd: convert over next years to all hybrid buses. The majority and fleet like skip rumble through our quiest neighborhood belching diesel fuel. The new hybrids don’t and are more welcome.  The busing program is too expensive from rtd without an eco pass for kids going to school.  The eco-pass program should be more accessible to the residents and expanded. However more routes have to be added and accountability of rtd. Must be answered for.  Via bus is a great service i have used.  -We need more north to south bike routes and to separate bikes and cars. / -All of the car dealership lots seem an awful use of space. It feels like there are massive parking lots everywhere and on an individual basis utilizes the business relatively inf  We travel from north to south in east boulder a lot. For example, gunbarrel to Louisville. I don't believe there is a convenient, direct bus route. If there was, we would use it.  We use the bike paths extensively so don't need a bus pass. Nowhere are we not able to bike, then we would use the bus or car about equally.  We will be interested in eco pass when kids are in middle and high school.  We would love to have eco passes but can’t afford them. As long as they cost us more than driving, we can't justify the expense, and I’m one of the greenest people i know.  While i love the idea of any eco-pass currently it is inconvenient for me to take a bus to work. When i had a pass and worked downtown so that the bus route was direct, it was a nice option  Wish the bus system would stop using cash and go to transit card that customers put money on.  Would be way more helpful if the bus system ran a late night ride on Friday and Saturday that left pearl about 2:30 that serviced outlying areas of boulder.  Would like to see fast tracks completed as promised!  Would use eco pass but bus service is too far away from home to go to work in less than 1 hour by car, 10 min. We have 8 people and 3 generations living in home and 4 work fulltime and 1 part time, to be able to afford to live here.  Yes, city wide eco pass!! I have not ridden the buss except to airport in years. With eco-pass, i would try the bus Cost of living and housing costs are too high  Although i currently rent in gunbarrel my partner and i are hoping to purchase a house this year. We are assuming that we will have to leave boulder because we can't imagine that we'll be able to afford a house here.  Boulder seems like it is for the very rich or the very poor. Sometimes boulder forgets about the middle class.  Due to high number of regulations and restrictions around building the supply of homes-buildings is too low for demand causing prices to be too high for the middle class to afford, thus driving the middle class from boulder  Generally very happy in boulder, but housing prices are so high! The library, and bike paths are great. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 140 © 2014 National Research Center, Inc.  I don't think middle income families are interested in high density / condo type housing. I see a need for more modest homes. With at least a small yard. I would like to see commuter traffic reduced in boulder, and have a more balanced income community.  I love living in boulder, however, there is not enough affordable housing for middle income families. And singles, nor in boulder, very business friendly. I applaude boulders enthusiasm for renewable energy, but i do not feel that municipality is the answer.  I wish the city of boulder could offer renters in this city some protection from the rent increases that i've been subject to between $130-$150 yearly increases with no end in sight.  I'm a boulder native and i am proud of my city with the influx of very wealthy citizens, i am wary of elitism, influencing our community decisions. Many of the people i grew up with cant afford to live here anymore and it makes our town feel less real. My neighbors used to be teachers and office managers and now they are independently wealthy or "consult"  I'm happy that trader joe's has arrived in town. I appreciate the discount rate at the rec centers for low income users.  Many boulder rentals charge exorbitant amounts for slums. I would like to see student housing co- operaties similar to berkeley ca. The city should look at its facist stand on art. (where's waldo)  My husband and i are retire's on a very limited budget. We are finding it harder to live in boulder. Shopping cost more, traffic is more congested and when we can afford it, it is hard to find a reasonable restaurant. We find it easier to go to longmont for most things.  My main concern is safety. Theres this guy stalking me and no one seems to care and my rent is supposed to be 30% of my income yet i pay 30% plus an additional 70.00 for utilities and i'm on section 8 and receiving social security is not fare.  Need more middle income single family housing! I want to raise my children where i grew up but is is expensive!  Our city council is not particularly diverse, however i feel strongly that to serve on council or on boards and commissions you should be registured to vote with in the city. Affordable housing: payment in lieu, just is not working….require developers to provide affordable units.  Please make it more affordable to rent or buy in boulder! Currently its so expensive only rich people can live here.  Please try to address the affordable housing shortage in Boulder for working families. We love living, working, going to school in the city, yet we may not be able to buy a house and stay in the city.  Rent is very high and i expect my ren to increase each year which is making living in boulder a challenge. A 30 something adult doesn’t want to live in a commune in order to pay the bills  Rentals not to be confused with real estate., are not affordable, want the city to do whatever it can to keep property tax affordable for the future. Ie. Don’t become new jersey. Address homeless problem faster than current. It's bad. We are wasting money creating unsafe conditions.  So far as i can tell, there are no home owndership opportunities for middle income residents 2,000 sq ft /$500k. Please implement eco pass for all. The city of boulder is doing a stupendous job. No place i'd rather be. Thank you  The lack of middle income housing for nucleas families is boulders biggest challenge. It is simply not possible to afford a home in boulder, not much is available in the 250-400k range. I'm shopping for a new home and will leave boulder because of this.  The two areas i feel most strongly about are increased affordable housing options for middle income households and art opportunities for children and adults, especially children from diverse backgrounds.  Traffic is horrible. Cost of housing, outrageous. Please remember not everyone in boulder county is a trust fund baby, we are being squeezed out.  We are 3 people, my wife my daughter and me, but in boulder the apartment is to expensive. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 141 © 2014 National Research Center, Inc. Boulder is a great place to live  Boulder is a fantastic place to live.  Boulder is a great small city! We are fortunate that our home is very walkable to goods, services, recreational areas and the like. We sometimes with it were a little cleaner (air pollution, litter, trash, dog waste and the like) city of boulder does a great job overall!  Boulder is to nice and i feel my complaints need to be tempered with the fact that i like it here, but the way it favors the rich and self-serving is frustrating. City council included.  Boulder rocks. We are all spoiled, but most don’t know it.  City is great!  first time I have seen a survey like this after living here 24 years. glad to see it happening  Great place to live but frustrating to get around particularly when 28th or 30th streets are involved. Traffic signals need to be timed/sequenced, to enhance traffic flow, rather than imped.now rtd has the same problem.  I love boulder i love living here and i feel that it’s important to continue to do things that enable trust and community building, like funding community gardens, farmers markets, parks and other areas for people to gather, build, hope and share.  I love boulder. We are the nexus of the universe. There is no place in the world that is more beautiful than boulder, Colorado.  I love living in boulder!  I really like living in boulder. I'm not as knowledgeable as i should be about the inner workings, of city operations and i apologize. Keep up good, compassionate, knowledgeable and fair work.  I think boulders city government works well, in general. I think taxes are well spent, and i think that much can be accomplished by collective action.  I'm a near native (2 years old) this is home, hope to die here!  Need more policies to up composting and water use and single occupancy vehicle use. Great job in general.  No thank you  No, thank you for making a surrey so our voices will be heard.  Thank you for all you do  Thanks for doing a great job!  We'd be living in boulder for 18 months now, before we visited twice. It’s a wonderful place to raise our kids. But there’s always room for improvement. Parking, roads, traffic and traffic control  Auto, bicycle and pedestrian traffic is out of control. Especially when school is in session. Allowing electric powered bicycles on the creek path along with other bicycles going too fast, is a safety hazard, allowing bicycles too ignore traffic rules is not smart, contributes to road rage!  City has too much emphasis on affordable housing developments are tight, difficult parking, too dense.  I don’t like the "mobile van speed cop" gives boulder a bad name. They don’t have that nuisance in Longmont where i work for 20 years.  I have complained about the dangerous intersection of Broadway and Linden to councilmembers. The light leaves little time for pedestrians to cross the street, especially the old and infirm. During and after snow storms the light becomes a flashing yellow on Broadway and a flashing red on Linden. This makes it damn near impossible to cross the street, and of course it becomes jaywalking. A "sanctuary" island in the middle of Broadway would make the intersection much safer.  I live on the hill and would like to see my block become one of the blocks that requires resident permits (limits parking for nonresidents to 2 hours.) I live at 11th and college/11th Pennsylvania City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 142 © 2014 National Research Center, Inc.  I would like covered bike parking at my apartment building 505 27th way. Please allow for more housing co-ops  I would like to see boulder get smarter traffic signals. I would like to see boulder develop downtown night life.  More cheaper parking in commercial areas would be a huge plus! Also more intelligent traffic lights. Miss one light on 28th you miss all the rest for example. Compared to Denver, boulder traffic flow is super primitive! Boulder isn't a quaint little village any longer folks!  We need more parking areas in north boulder.  Yes drivers are not waiting to allow pedestrians to cross. They start their turn and pressure us! Flood mitigation  City needs to update sewer/water system for flood. Stop developing boulder!! What happened to cap on buildings over 2 stories. Too much development keep boulder open-open space! Land! More resources to build community more walking/bike paths that are safe.  Floods were hard to prepare fo but boulder did a good job responding especially considering what a difficult situation it was.  I cannot comment on the flood mitigation tax as i do not know the amount brought in yearly and do not know how exactly it is spent. Maybe a 1-2 year tax to cover the recent disaster but not a permanent tax increase.  I think more notice on significance of flood damage would have been helpful to avoid so many people losing their lives.  My household is open to increasing the fee to about one half the current amount of flood mitigation but not double or triple the fee. During the flood, many of our street neighbors experienced basement flooding and if we hadn't done our own mitigation the same flooding could have occurred in our home  Re: flood, ems services did a fantastic job. Response to backed up sewage was not good, flood mitigation in our neighborhood has been bad  Rre-flood too aggressive closing roads, parks, facilities closed to long.  The flood was a very rare occurrence.  We live in palo park on 4 mile creek. Due to the floods the creek has 2-3 ft of extra mud and silt. Haven't heard from anyone as to what is the plan to restore the creek. On a good note the creek was built to contain a 100 yr flood and it did do just that. Thanks  We try ch. 8 during fire and flood, but find no relevance. Ch. 8 should use this to inform emergencies. Comments about questionnaire  Far too many survey questions and they are repetitive! Respondents get to tired of answering them all.  I am surprised that while this survey asks "how many children aged 12 or younger" etc, it never makes any other attempt to know how many adults are in my household. Husband and i might have different opinions in some of these questions.  I think this survey is too long, it's intim. To people due to length. I think you would be more successful with return rates if it were shorter and more sufficient.  Portions of the survey are cut off. / Most trips inside the city limits are by bicycle. That does not seem to be addressed in the survey. / Commute outside the city for work, also not addressed in the survey.  Questionnaire is too long  Questions that should have another answer category: / Under accessibility and connectedness: Commuted to work by bicycle. What if you work at home?? / Under Environmental Sustainability: Composted food and yard wast. What if you compost in your own yard?? / The way I had to answer these 2 questions, saying never, sounds like I don't care at all, but I really do care! City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 143 © 2014 National Research Center, Inc.  Some places to make responses were cut off - importance ratings. Also, It would be very helpful (and would likely increase your response rate) if you had a status bar showing how much of the survey had been completed and how much is left to still complete. I was about to abandon it. If you would like some help, please contact me (Karen@alquemiestudio.com)  Survey could have been more focused and logical and is way different to the mail in ballot ( which has the old councilors names on it )  Survey is too long, to many q's/?  Surveys like this are a good idea but this one has some general questions that don’t pinpoint specific issues e.g. #14,#15  The Spanish language letter explaining this survey is listed as from 2011 not 2014 also, there are some errors i corrected in red  They survey is way too long. The city should stop with the over-reach. Like outlawing smoking anywhere including parks and open space. We pay for this stuff. Get out of the way!  This form is much too long  This is too long. Make this/ask people to do this survey online. No postage, paper waste and more convenient.  This survey could be distilled down to 2 pages with space for comments. Its length is a deterrent for completion. Also, the formatting is hard on the eyes.  This survey is a steaming pile of shit. The design is awful and I have to scroll horizontally to read all the options on some radio buttons. Did anyone actually try to take this survey after building it? My god that was a horrible experience.  This survey is too long!  You should do extensive focus groups. The survey questions themselves reflect an agenda about what is important, I’d like minimal services and lower taxes so i can afford to live here for natural attributes and location, not all your services. Parks and recreation  Chihuahua play group  I paid a lot to live in boulder to enjoy its recreational opportunities & proximity to the mtns. I enjoy the liberal environment. I have been disappointed watching boulder become too big too crowded and too noisy. I'd like to see less growth more stewardship of open space & nature.  Open space is to use… not just to look at. Open space control is too strict.  Over regulation of the parks, trails, streets. Having a warrant check done on you for dog walking infractions is psycho putting my name in the system because of my dog chasing a squirrel is over the top. Rangers on power trips like city cops.  Parket parks, gathering for gunbarrel like areas so neighborhoods can meet each other. I see some rtd buses often almost empty in Falls Church and arlington va they've started a program using smaller buses like the viva bus size, that has many more neighborhood side streets stops, especially near schools and hospital, but also to sub. And many more folks started using the bus rather than driving. It was on a frequent schedule at commute times, less often mid day.  Parking at the rec centers is terrible, especially east and north. / It would be great if there was a bike path connecting the Goose Creek and wonderland creek bike paths. There is, but its very sketchy, involving parking lots, alleys, etc. / City wide internet! We want a fiber ring or a google fiber style development. Comcast service is very spooty and poor.  Please build a bike path between boulder and Longmont. It would get so much use and cut traffic cnsiderably  Please grade the path between tamarack ave and upland ave just east of crestview park. Still rutted from floods.  Please enforce dog regulations, i have seen women shreik, children cry, frightened people go up hillsides in open space as snarling, aggressive dogs lunge. Seems every 3 in 4 visits to open space i see this. Also dogs attack dogs. Maybe signs to report aggressive or unleashed dogs. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 144 © 2014 National Research Center, Inc.  Please make sure the recreation facilities got adequate funding, especially south boulder rec. Center. They are wonderful assets to the city  Senior programs are boring. Some of us love controversy. I find boulder very full of itself, over rated and lacking, but i am from NY. San Francisco and la so boulder seems very small and backward to me. In fact boulder/Denver area is skipped by many retail corp. Restaurants, are tasteless, ethnic food is dumbed down to suit bland Midwestern taste, such a shame.  Spend money /resources on open space/parks and preserving land and not over building condos, apts, houses with no yard or land preserved.  Stop buying open space!  Thank you for keeping boulder beautiful, for open space!! For defending wildlife, please, please, please protect our water and esp. Fracking! Thank you for letting us have access for dogs!! Housing is too expensive.  The city councils restrictive OSMP stances from obstructing trail use. Events like the pro cycling challenge, commercial use after the flood, off leash policies are not aiding in conservative efforts. People take care of the lands they love, enjoy and use. Spend $$ on education for outdoor recreation not restrictions.  The conservation constituent has too much influence w OSMP. The city can protect the most sensitive areas and virtually every user will respect that. People moved here to use open space. Not view it from a distance.  Warm water pool! Indoor Other  Aforementioned concerns regarding safety in my neighborhood. And aforementioned concerns regarding continued construction on every single piece of land left in this city!  As a long time resident of boulder that rarely leaves boulder, works in boulder, lives in boulder went to school in boulder, i had a serious accident and need the assistance for hous. I have found out that the city of boulder has given all hous. Away to the wealthy and not citizens.  As a resident of gunbarrel i have little voice in decessions.boulder is too crowded!  At the very time when i have become medically disabled and unemployable the city is threating to require me to provide costly "bearproof" outdoor storage of food waste. It is cruel to force me to do sush a dangerous and expensive thing with stuff that belongs indoors.  Be more proactive and conservative, so we do not get any property tax increase. Taxes are too high.  Boulder sales tax rate drives people away from shopping in boulder. Taxes that are collected are inappropriately used. City council priorities and emphasis many times is in the wrong direction or just plain silly and stupid  Boulderites come across as entitled and elitest as a group  City has world famous citizens.  City needs to have new policies regarding re-zoning.  Could use better enforcement of trash in yards and alleys on the hill. Would like to see more public art, more support for local artists.  Enforce smoking ban on pearl st.  I am discouraged with the city. As a home owner in north boulder, i feel like a second class citizen in this city. Those in businesses and lower income high rise building have the city's eye. As these areas have grown and grown, traffic has increased horrendously along residential streets....all with no traffic enforcement. There appears to be no end in sight. Take my street, (kalmia) as an example. Several years ago, i called the city about speeding vehicles along out street. The lady was very nice and took my complaint. First the city set up an electronic speed indicator on the street, then they erected a "residential" speed sign near broadway. These had no effect. The speeding continued, especially around commute times. I gave up, thinking i was the only one concerned. Then i talked with my neighbor, only to discover, that he too had contacted the city with no results. Recently, i City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 145 © 2014 National Research Center, Inc. learned that the city plans to widen the streets, put sidewalks and curbs along my street....egad! The street is on a downhill grade from 4th st. To broadway, which is the main reason that cars speed. Widening the street and installing curbs will only encourage people to travel even faster. Who is planning this? Who cares? Along with problems on our street is the demise of 4th street as a "multi-use" roadway for bicyclists, pedestrians and cars. It is a treasure that should be protected. Instead, it seems to be ignored. I have that feeling that the increase in high density housing areas and traffic flow is so important in boulder, the city is willing to sacrifice everything that made it great.  I am tired of the heavy handed over regulation of city government in boulder. In my opinion its out of hand and getting worse  I cant stand the self indulgent whiney boulderites who feel they're so intitled. License cyclists  I don’t understand where my taxes go..sales tax is the highest in the state, property taxes are not exactly low and the police sets up speed traps with a vengeance. Why?  I feel the city should make greater strides to identify unlicensed landlords. For example leases are provided for neighborhood parking passes.  I had the worst landlord i ever had in 10 years of renting. She refused to fix broken locks and deal with residents. A reporting line for people like this would be helpful or a way to regulate relicensing landlords.  I just want to stress how important it is to get the money out of politics and higher human values back in front and center. We must replace the present ignorance of placing high regard for "the bottom line" the rallying cry of the corporations and all the insane acts and attitudes manifesting from this thought. Inhuman stance. And reestablish kindness, care for the less fortunate, concern for the purity of our air, water, earth, food.the well being freedoms, health and happiness of the children of the planet and all the humans, animals and significat beings.  I lean conservative. City council policies rarely reflect my ideals but rather far left liberal ideals. I know lots of people here that feel dismissed as fellow citizens because of being constrict or conservative. Channel 8 could reflect these ideals and ideas. The daily camera rarly does. We are here too.  I like green tags for dogs. Leave em alone please  I no longer recommend people to move to boulder. The air pollution of pot. As we are known as healthy- why go down a road that does not head toward that now.  I would appreciate courtesy, healthy treatment by authority i appreciate service to the poor.  I would like to see no more high rise bldgs. Over 3 stories, built in boulder and serious that given to not build a 4 story hotel on the 27th way/baseline rd. Property. Our neighborhood (martin park) would suffer traffic etc.!!!  I'd like the marijuana excise tax repealed.  I'd love to see more entertainment- a cute main street with shops and restaurants. More farmers markets. More health and fitness oriented businesess true food kitchen, boulder whole foods in north boulder.  Increasing deer population is feeling like it is out of control. Landscaping around on and off ramps of 36 and baseline. This is most peoples first impression -looks terrible!  It feel like the developers are running boulder. And using up every squre foot of open land i've lived in boulder over 40 years, raised 7 children and i'm sad to see the way it has been developed.  Its about the city-organization that is fixing gas problems they finished this street end of december and still reserve whole blocks of parking and are never here. No one can park. It was fine when they were working, but they keep extending the signs for no apparent reason.  Lack of care of city mediums. The weeds are terrible around town. Boulder is not a beautiful city anymore.  Leave local businesses be. Lower taxes. Open up construction and building permits. Don't attempt to restrict drinking and or smoking. The local PD should offer free concealed handgun permit courses. Repair the roads. Privatize the water utility. Allow fracking. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 146 © 2014 National Research Center, Inc.  More mental health services offered in the public school system is critical with current state of our school crises ranging from individual to universal needs. I would like to see more of a focus there.  More support for local business. Support for a train thru boulder and denver. Less taxes  My experiences at the valmont post office has been dismal. The staff there are rude, disinterested and unhelpful. My postman doesn’t even pick up my outgoing mail for days at my home. Downtown p.o. employees have been delightful  Night lighting-full cutoff fixtures should be enforced, 29th st mall should be pedestrian frendly more buses, ban cars. Women should feel safer in trails, parks, etc.  People need cars to live their lives. How about some service? / Most bike riders are recreationalists. Very few are doing things by bike rather than by car. Riding your bike one day a year to work does not justify >50% of the transportation budget for bike paths/lanes/services - and I'm a bicyclist / "Green" energy is just a way of putting consequences "out of sight". Solar panels made in China with rare earths; windmills on the eastern plains still have to be backed up by fossil- fuel generation somewhere. etc.  Please do a better job of snow removal!!! Include neighborhood streets!!! Also eliminate boulders aggressive and unnecessary ticketing of dogs off leash.! Animal control should be there when called not out patrolling and issuing tickets for dogs playing in parks!  Please have the city work to stop doing social engineering feel good projects and get back to running an efficient city, welcoming to business and growth. Provide services well, not agendas on social issues.  Please make ideal market remove the noisy refrigerated trucks. Do not allow them to destroy peace in the residential neighborhood.  Promote Jewish co-housing near the area of Arapahoe and Cherryvale. There's a field area that seems to be abandoned by the Granville-Phillips company that would be great. Also, an area of the city website devoted to business practices would be great. For example, it would be moderated like Yelp, but if someone were ripped off by a local company, they could tell others. If someone received great service from a small company, they could mention it. The point is that local or regional businesses would have a chance to be highlighted for exceptionally good or bad behavior, especially if there were health or safety infractions.  Relax adu requirements  Repeat: too many jaywalkers unleashed dogs, some on 10' leashes, dogs in businesses and stores. Keep me from shopping there, ie. Mcguckins, doctors offices, no enforcement of no smoke rule at cu. Bikers must have warning-alert bells or get them off the sidewalks  Ridiculous to penalize bar owners on the hill for student behavior. Problem is house parties. Unintended consequence of danish plan=pricing low and mid-income people out of housing market. Council must do something about providing more low-mid income housing  Sidewalks on 28th and 30th should change radically increase option for small scale density attached to sfd instead of breaking up residential lots into multiple sfd building sites.  Snow removal from roads needs to be changed. There should not be packed ice on roads 5 days after snow! All surrounding cities have taken care of their snow on roads!  Streets are too dark at night for safety. We live in boulder as adults with no kids and enjoy it very much but we are glad we raised our kids in louisville, before moving here. Boulder has too many transients on its streets for kids to be playing around.  Thanks for this chance to give feedback. When cu ups enrollment it should also build dorms to relieve pressure on neighborhoods in which single occupancy homes become mini dorms causing more pets, more parking more noise and less neighborhood involvment. Cu should distribute flyers to students telling behavior expected in off campus housing. Also more publicity on this at the start of semester. Baseline between 30th and 28th and broadway is becoming too congested and unsafe. Should have no more development. Also do not allow building height to go up. Views of flatirons are priceless and for all to enjoy. Building to close to street, makes one feel like their in a canyon or prison. Keep set backs bigger. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 147 © 2014 National Research Center, Inc.  The 29th street development is the biggest mess, boulder has yet made for it's self. Home depot in the heart of town….bs!!!  The bag tax is pointless. Get to the root of the problem and just outlaw plastic bags. Parking fines and their issuance are ridiculous. It seems that to live in the town you not only have to pay taxes but also multiple fees for daily living.  The building of extremely large housing developments (apts.) In already overly congested areas is a disaster. 30th-31st and pearl suggested devl. At 27th and moorhead etc.  The city has a lot of rules, sidewalk ice removal etc. That it doesn't enforce. I think these rules are important for an excellent city but they are violated.  The city issues a time to residents at our address when someone else dumps garbage on our property. Why are we punished for a crime that we didn't commit?  The City needs to figure out how to plow the roads without creating a berm at the mouth of the cul-de-sacs that line the major roads. I just shoveled the end of our street of a 2' berm. I end up doing this every snow storm. Not good especially as the City can cite us if we do not shovel our walks. There needs to be some sort of equity in the snow removal area.  The City of Boulder used to be a nice place to live. Now the Eco-Nazis have taken over and ran good business out of town. Costco, Lowes, and yes WALMART (what is here in town isn't a REAL WALMART) and as a result the quality of life is suffering due to the financial requirements placed on the average homeowner. The CoB wants to have all the amenities but there isn't the tax base to support all the frivolous crap programs the city seems to deem necessary. Until the city makes a hardcore attempt to attract business that pays sales tax to the city i will continue to hop in my Toyota 4Runner and drive outside the city limits to conduct my business. Get the picture?  The doesn't treat business equally an example Walmart had a box truck that had painted "wall mart store open" they city made them stop its use. At the same time several city buses past by with advertisements plastered all over them also dozen of trucks. I am not a big fan of Walmart but what fair for should be for all. I have heard that a majority of the city fire fighters apply and get disability when they retire. This appears to be a scam, maybe time to hire a new medical facility. The city gov. Boards are very incestuous friends and social contacts. The police dept. Seems to be well run officers are respectful and helpful. I can't say the same for the fire dept. They seem to be rude and arrogant. I needed to get in touch with the chief building inspector, i call and left messages 5 times in several weeks, no response. I called the city managers office an administrator very politely intervened. I got my appointment and the man was very polite, that’s more than i can say for the inspector who was wrong and arrogant. The city seems to care about runners and bicycles then people whom can’t participate. We use to have a rodeo, kinetics race, Halloween etc. All cancelled they were fun to watch i isn't fun to watch bikes zoom by in 1 sec. Or a bunch of sweaty people.  This city seriously needs some kind of regulation regarding housing. Landlords and property companies have 100% of the bargaining power. It's impossible to find reasonable housing mid-year (e.g. right now, Jan.) unless you want to "pre-lease" for August. Some complexes also enforce ridiculous criteria via their "applications" (e.g. proof of monthly income that is three times the rent) . They also make ads for properties that simply are not available, instead claiming that it's just listing "what they manage". There needs to be some way to put more power back in the hands of tenants and potential tenants. No more pre-leasing. No more false advertising. No more stupid discrimination and invasive investigations.  This may sound weird but i wish boulder was nearly as concerned about basic city services and reflecting the attitudes and values of all citizens, as it seems to be with being a shining beacon to the world on newewables, sister cities, bike races, bike lanes, bike statues, animal deaths, et al. There is no single boulder set of values.  Too much regulation too much government, too many city employees. Do we really need so many hands on, in the city?  We quit stopping in boulder grocery stores since the 10 cent bag fee was imposed. We found Walmart a much better deal. City should stay out of gunbarrel!! City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 148 © 2014 National Research Center, Inc.  Weeds are unsightly during summer months in neighborhoods and med. Across the city. Often embarrassed for visitors coming to town.  when I said that shopping choices in Boulder is bad, I meant that there are TOO MANY shopping choices here in Boulder  Would love the farmers market to be a year round. Also, better lighting on the boulder creek path would make it safer at night. Don’t know  3rd generation Boulderite lived away only about 8 years  I am a senior citizen age 77 and just moved into boulder a year ago  I am legally blind so some questions and answers are really hard for me to answer and showed not to be used or comparable to most persons.  I do not live in the city of boulder. I live in unincorporated boulder county  I only moved to boulder on sept. 13, i plan on staying for a while though!  I've just moved into a senior apartment complex, so i don’t know what my new life will be like.  Not at this time  Reason for "i don’t know" answers, purchased a property in boulder in July 2013 currently spending 2-3 days mnt. In town. Lived in county in the 1980's  We have a boulder mailing address but we live outside city limits in n. Boulder, we have lived here for 15 years. Question 27. Please check the one box that most closely describes the type of housing unit you live in. Other, please specify:  All of the above  Apartment above business  Apartment in small building  Asst. Living  CU Family Housing, relocated after the flood  Duplex  Four-plex  Home with roommates  Low income  Moving from condo in 1 month  Senior complex Question 35. Which best describes your race? Other, please specify:  All  American Indian Mexican American,  Andorian  Arabian  Brazilian/Italian  Canadian!  Caucasian  Celtic  Columbian  Cuban  Doesn't matter  Duh, i live in boulder. We need more diversity!  Dutch/Austrian  Hispanic  Hispanic  Hispanic  Hispanic/native American  Human  Human race  Iranian-American  Irish!  It depends on whether you consider Jewish a race  Mixed  NA  Polish  Tan  White, black, Jewish Question 36. What is your preferred language? Other, please specify:  Argentina  Hungarian  Lithuanian  Nepalis  Sanskrit  Spanglish  Vulcan City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 149 © 2014 National Research Center, Inc. APPENDIX C: SELECTED RESULTS BY SUBCOMMUNITY The tables in this appendix show selected survey results by subcommunity. No oversampling was done within smaller subcommunities, so results for three of the subcommunities from which fewer than 50 surveys were returned were combined with another (see the third column in the table below for the combined percentages). Where differences by are statistically significant (p<0.05), they are shaded with gray. The proportion of surveys received from each subcommunity is shown below. A map of the subcommunities can be found on the following page. Table 128: Percent of Survey Responses from Each Subcommunity Subcommunity Percent of respondents Central Boulder 28% 28% Colorado University 3% 11% Crossroads 8% East Boulder 2% 13% Gunbarrel 11% North Boulder 10% 15% Palo Park 4% South Boulder 13% 13% Southeast Boulder 19% 19% TOTAL 100% 100% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 150 © 2014 National Research Center, Inc. Map of Boulder Subcommunities City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 151 © 2014 National Research Center, Inc. Table 129: Question 1 by Subcommunity Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Your overall quality of life in Boulder, taking all things into consideration 88 88 84 87 87 82 86 Overall quality of your neighborhood 82 73 80 81 81 77 79 The sense of community in Boulder 70 71 68 70 63 67 68 Community acceptance of all people 65 64 60 69 65 63 65 Race and ethnic relations in Boulder 56 57 58 60 59 58 58 Boulder as a place to work 77 76 71 73 74 74 74 Overall Boulder city government operations 65 65 56 61 66 58 62 Overall ease of getting to the places you usually visit 76 78 60 70 70 69 71 Quality of the natural environment 92 90 86 88 91 88 89 Quality of indoor and outdoor recreation 92 92 87 89 88 89 90 Opportunities to attend arts/cultural events 79 78 76 77 77 73 77 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 62 66 63 62 62 61 62 Access to a variety of housing options 42 37 39 47 42 44 42 Employment opportunities 58 62 56 56 52 53 56 Shopping opportunities 75 78 68 75 73 74 74 Table 130: Question 2 by Subcommunity Please rate how safe you feel from each of the following in Boulder: Average rating (0=very unsafe, 100=very safe) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Violent crimes (e.g., rape, robbery, homicide) 84 84 85 87 83 80 84 Property crimes (e.g., burglary, theft, criminal mischief) 71 74 78 75 74 72 74 Structural/house fires 80 78 78 81 77 77 79 Wildland fires 62 64 60 64 56 66 62 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 152 © 2014 National Research Center, Inc. Please rate how safe you feel from each of the following in Boulder: Average rating (0=very unsafe, 100=very safe) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Floods 53 55 57 55 52 50 53 Traffic-related incidents (road rage, bike-car conflicts, etc.) 54 49 53 53 45 51 51 Discrimination due to your background or personal characteristics 81 77 76 83 77 76 79 Table 131: Question 3 by Subcommunity Please tell us how safe you feel in each of the following areas in Boulder. Average rating (0=always unsafe, 100=always safe) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Downtown Commercial Area during the day 90 90 89 88 87 88 89 Downtown Commercial Area at night 72 71 71 72 69 66 70 Municipal Campus / Main Library area during the day 74 73 76 73 78 80 76 Municipal Campus / Main Library area at night 52 55 52 49 57 56 53 Your neighborhood during the day 93 91 93 94 94 91 92 Your neighborhood at night 79 74 86 86 82 80 81 City Parks 72 68 73 71 75 73 72 Multi-use paths (e.g. Boulder Creek Path) 65 61 68 66 66 64 65 Main Library 72 71 73 70 73 74 72 Branch Libraries 81 76 80 79 83 82 81 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 153 © 2014 National Research Center, Inc. Table 132: Question 4 by Subcommunity In the last 12 months, about how many times, if ever, have you done the following things? Percent who participated at least once in the last 12 months Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 75% 69% 56% 70% 76% 72% 70% Rode another RTD bus within Boulder 58% 61% 56% 56% 54% 55% 57% Rode a bus between Boulder and Denver 79% 64% 63% 64% 72% 77% 72% Commuted to work by bicycle 59% 69% 42% 51% 48% 58% 55% Visited the Pearl Street Mall 99% 99% 99% 100% 99% 99% 99% Visited the University Hill business district 88% 86% 74% 85% 90% 80% 84% Visited Boulder open space or mountain parks 98% 96% 97% 97% 98% 95% 97% Recycled paper or containers from your home 98% 91% 99% 98% 99% 99% 98% Composted food waste through the curbside collection program 46% 39% 47% 64% 76% 33% 50% Composted yard waste through the curbside collection program 46% 35% 53% 60% 74% 33% 49% Made energy improvements to your home or business 54% 62% 67% 71% 74% 58% 62% Attended a public meeting or event about city matters 28% 24% 26% 30% 28% 26% 27% Attended a City Council meeting 16% 14% 10% 9% 9% 11% 12% Watched a City Council meeting on cable TV Channel 8 26% 24% 31% 34% 29% 21% 27% Watched a news program on cable TV Channel 8 27% 27% 22% 32% 26% 21% 26% Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 63% 55% 51% 53% 62% 50% 57% Participated in any of the North, South or East Recreation Centers' programs or classes 34% 24% 34% 45% 45% 26% 34% Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 70% 68% 66% 62% 71% 51% 64% Visited any neighborhood parks (play areas and playgrounds) 89% 80% 85% 91% 88% 86% 87% Used the services or facilities of the East or West Senior Centers 11% 8% 7% 18% 20% 14% 13% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 154 © 2014 National Research Center, Inc. Table 133: Question 5 by Subcommunity Please rate to what extent you agree or disagree with the following statements. Average rating (0=strongly disagree, 100=strongly agree) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall I am pleased with the overall direction the city is taking 64 69 57 63 64 64 63 I inform myself about major issues in the city of Boulder 71 66 69 71 69 61 68 I take the initiative to let elected officials or city staff know what I think 48 41 40 41 43 41 43 Boulder's City Council implements policies that reflect the values of the Boulder community 58 60 52 59 58 56 57 I feel included in the Boulder community 63 62 51 64 58 58 60 Table 134: Question 6 by Subcommunity Please rate how well you think the City of Boulder does on each of the following: Average rating (0=very poorly, 100=very well) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Being responsive to residents and businesses 63 55 45 61 62 57 58 Effectively planning for the future 65 67 56 62 68 64 64 Working through critical issues facing the city 61 62 55 61 62 62 61 Gathering feedback from residents on new policies or projects; conducting public processes 65 64 51 55 63 63 61 Providing access to information about issues, events and meetings 69 63 60 65 70 64 66 Spending tax dollars wisely 54 57 46 52 53 50 52 Informing the public about how tax dollars are used 55 52 45 51 56 50 52 Responding to emergencies and natural disasters (flood, wildfire) 77 76 76 78 78 72 76 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 155 © 2014 National Research Center, Inc. Table 135: Question 8 (Quality) by Subcommunity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Managing congestion and traffic flow 53 52 44 47 50 45 49 High frequency transit routes 64 64 54 62 65 61 62 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 81 82 76 76 80 78 79 Snow and ice control on major streets 54 57 50 52 62 51 54 Street repair (potholes, crack repair, etc.) 55 56 47 55 50 50 53 Street sweeping 61 65 61 62 63 62 62 Street lighting 62 60 61 59 64 59 61 Sidewalk maintenance 61 65 62 65 67 64 64 Assistance to businesses to keep them in Boulder 56 52 55 62 53 59 57 Attracting/retaining “discount” or “affordable” shopping opportunities 52 53 46 46 54 52 51 Retention and expansion of quality jobs in Boulder 56 64 57 60 57 62 59 Acquiring and managing open space and mountain parks lands 83 81 85 80 82 84 83 Energy conservation and efficiency programs 75 71 71 78 75 74 74 Renewable energy programs 72 66 60 72 71 66 69 Recycling and composting collection services 78 75 78 82 86 77 79 Water conservation programs 71 60 64 65 71 70 68 Cable TV Channel 8 (council coverage, city news, local talk shows) 66 61 59 61 57 63 62 City of Boulder Web site (www.bouldercolorado.gov) 63 61 64 65 60 60 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 62 65 55 58 59 57 60 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 77 71 77 73 80 74 76 North, South or East Recreation Centers' programs and classes 77 67 67 75 79 69 73 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 75 71 74 75 73 75 74 Neighborhood parks (play areas and playgrounds) 76 79 77 77 77 77 77 Boulder Public Libraries & library services 75 74 73 71 77 76 75 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 156 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Services for children (age 12 and under) 70 65 62 69 71 67 68 Services for youth (age 13 to 21) 65 69 62 59 64 68 64 Services for seniors (age 65 and older) 71 68 68 64 67 69 68 Services for low-income families 64 55 63 70 65 57 62 Providing spaces for and access to a variety of arts/cultural events 71 66 64 71 72 67 69 Art in public places 66 61 66 66 68 63 65 Programs to reduce homelessness 49 44 54 49 53 44 49 Drinking water services 75 68 76 72 72 69 72 Mosquito or pest control programs 63 61 58 57 62 59 60 Table 136: Question 8 (Importance) by Subcommunity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Managing congestion and traffic flow 71 70 71 72 75 74 72 High frequency transit routes 76 71 71 70 75 78 74 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 80 78 68 76 81 74 76 Snow and ice control on major streets 77 79 72 80 78 78 77 Street repair (potholes, crack repair, etc.) 67 61 63 68 67 60 65 Street sweeping 47 42 41 52 48 47 47 Street lighting 68 67 56 64 62 66 65 Sidewalk maintenance 65 65 56 65 67 65 64 Assistance to businesses to keep them in Boulder 64 66 69 68 67 69 67 Attracting/retaining “discount” or “affordable” shopping opportunities 53 52 48 49 55 55 52 Retention and expansion of quality jobs in Boulder 79 78 75 74 76 77 77 Acquiring and managing open space and mountain parks lands 79 84 71 74 78 75 77 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 157 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Energy conservation and efficiency programs 73 76 69 75 73 74 73 Renewable energy programs 73 73 65 73 70 71 71 Recycling and composting collection services 80 76 73 76 78 73 77 Water conservation programs 79 79 75 73 73 73 76 Cable TV Channel 8 (council coverage, city news, local talk shows) 44 44 33 40 42 32 39 City of Boulder Web site (www.bouldercolorado.gov) 67 64 64 63 69 60 65 City social media Web sites (e.g. Facebook, Twitter, YouTube) 40 49 30 41 40 36 39 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 65 62 63 69 69 61 65 North, South or East Recreation Centers' programs and classes 62 56 55 65 66 55 60 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 62 60 55 61 65 56 60 Neighborhood parks (play areas and playgrounds) 72 67 66 76 78 68 71 Boulder Public Libraries & library services 78 71 70 79 78 72 75 Services for children (age 12 and under) 71 65 66 69 69 66 68 Services for youth (age 13 to 21) 72 67 66 69 72 65 69 Services for seniors (age 65 and older) 71 66 67 67 72 70 69 Services for low-income families 72 67 65 67 72 69 69 Providing spaces for and access to a variety of arts/cultural events 67 66 62 59 65 55 63 Art in public places 57 57 51 54 53 51 54 Programs to reduce homelessness 73 72 67 72 71 68 71 Drinking water services 85 81 79 83 82 81 82 Mosquito or pest control programs 63 66 64 59 66 63 63 Table 137: Question 9 (Quality) by Subcommunity City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 158 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Preserving the city's historic features and attributes 70 71 70 70 69 67 69 Affordable housing programs for low income people 54 44 53 65 53 41 52 Affordable housing programs for middle income people 39 34 45 50 48 36 42 Building and housing code enforcement 59 58 54 62 56 51 57 Enforcement of residential over-occupancy regulations 54 47 48 52 50 42 49 Enforcement of home business regulations 60 53 54 60 57 48 56 Noise control enforcement 59 61 55 56 60 55 58 Ice and snow removal, trash and weed control enforcement 51 58 49 52 56 51 53 Median maintenance 66 65 59 63 65 61 63 Crime prevention 72 72 67 74 70 69 71 Police presence in your neighborhood 64 61 57 60 62 64 62 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 69 65 70 69 70 70 69 Police traffic enforcement 62 59 65 64 66 64 63 Police response to community problems or needs 67 66 64 70 69 67 67 Flood or natural hazard education 64 59 54 61 63 55 60 Emergency Preparation 70 63 63 66 70 60 66 Fire safety education 67 57 58 64 65 62 63 Fire response 76 68 73 77 83 70 75 Emergency medical services 79 72 71 76 78 72 75 Boulder Municipal Court 69 59 65 65 67 64 65 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 159 © 2014 National Research Center, Inc. Table 138: Question 9 (Importance) by Subcommunity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Preserving the city's historic features and attributes 57 57 51 62 50 57 56 Affordable housing programs for low income people 66 61 59 61 66 65 64 Affordable housing programs for middle income people 71 74 62 68 64 66 68 Building and housing code enforcement 59 50 55 61 57 59 57 Enforcement of residential over-occupancy regulations 47 45 41 47 42 49 45 Enforcement of home business regulations 38 48 36 43 38 41 40 Noise control enforcement 57 60 51 54 57 57 56 Ice and snow removal, trash and weed control enforcement 65 69 63 67 62 71 66 Median maintenance 46 44 44 52 45 43 46 Crime prevention 86 83 80 81 84 83 83 Police presence in your neighborhood 62 59 59 61 61 57 60 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 68 63 66 68 71 66 67 Police traffic enforcement 56 61 55 59 60 55 57 Police response to community problems or nee ds 78 78 72 77 76 74 76 Flood or natural hazard education 68 71 64 70 68 67 68 Emergency Preparation 75 75 70 73 75 74 74 Fire safety education 66 68 65 70 68 67 67 Fire response 86 81 79 82 88 84 83 Emergency medical services 88 83 80 85 90 85 85 Boulder Municipal Court 69 65 66 70 70 65 68 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 160 © 2014 National Research Center, Inc. Table 139: Question 12 by Subcommunity If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Courteous, respectful and professional 81 88 77 80 84 79 81 I received the assistance I needed 79 86 72 76 76 77 77 Table 140: Question 13 by Subcommunity How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Average rating (0=not at all likely, 100=very likely) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Cable TV Channel 8 16 18 21 14 14 17 16 City of Boulder Web site (www.bouldercolorado.gov) 68 59 64 59 60 57 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 28 44 19 26 20 35 29 The Boulder Daily Camera 65 62 66 59 61 60 62 The Colorado Daily 32 35 32 30 28 34 32 Boulder County Business Report 11 14 16 16 12 14 13 Inserts in the water utility bill 25 20 33 36 30 23 27 Mailings to your home address 57 45 59 61 57 52 56 Listserves (where you sign up to be part of a group receiving e- mails from the city) 30 24 22 37 29 19 27 Table 141: Question 15 by Subcommunity Average rating (0=very bad, 100=very good) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall How would you rate the Boulder city government's response to the September 2013 Floods? 80 79 77 81 79 73 78 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 161 © 2014 National Research Center, Inc. Table 142: Question 16 by Subcommunity The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Average rating (0=not at all likely, 100=very likely) Central Boulder Crossroads & CU East Boulder & Gunbarrel North Boulder & Palo Park South Boulder Southeast Boulder Overall Streaming or downloadable movies 56 64 51 50 45 52 53 Streaming or downloadable music 44 57 38 44 33 43 43 Downloadable e-books and/or audiobooks 54 63 55 59 55 55 56 e-Magazines for computer, tablet or phone 40 43 41 43 34 44 41 Online video classes/courses 39 47 36 38 30 35 37 Research databases for school or business 40 56 41 39 29 45 41 Literary, film, or concert programs 44 51 38 41 39 47 43 Dance, theater, history or science programming 44 45 38 44 38 45 43 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 162 © 2014 National Research Center, Inc. APPENDIX D: SELECTED RESULTS BY DEMOGRAPHIC SUBGROUPS The tables in this appendix show selected survey results by selected respondent characteristics. Where differences between subgroups are statistically significant (p<0.05), they are shaded with gray. Table 143: Question 1 by Length of Residency, Sex, Age and Race/Ethnicity Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Your overall quality of life in Boulder, taking all things into consideration 85 85 89 85 87 86 87 85 88 78 81 86 Overall quality of your neighborhood 76 78 75 78 81 76 82 82 80 76 75 79 The sense of community in Boulder 72 71 68 67 70 70 67 67 69 61 68 68 Community acceptance of all people 70 63 62 66 64 66 65 64 65 66 64 65 Race and ethnic relations in Boulder 58 56 55 60 56 56 59 62 58 57 56 58 Boulder as a place to work 76 76 77 75 74 76 75 71 76 63 71 74 Overall Boulder city government operations 66 67 66 61 63 64 62 59 62 65 61 62 Overall ease of getting to the places you usually visit 76 76 73 70 72 72 71 69 72 71 70 71 Quality of the natural environment 91 92 88 89 90 89 91 88 90 88 87 89 Quality of indoor and outdoor recreation 91 93 86 88 92 91 90 87 90 90 88 90 Opportunities to attend arts/cultural events 75 77 80 76 78 76 75 81 79 72 67 77 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 67 62 68 62 63 66 63 55 62 68 62 62 Access to a variety of housing options 43 43 48 41 43 39 44 45 41 43 44 42 Employment opportunities 58 59 56 58 54 58 57 51 57 51 57 56 Shopping opportunities 77 76 70 74 74 77 75 68 75 71 75 74 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 163 © 2014 National Research Center, Inc. Table 144: Question 1 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Your overall quality of life in Boulder, taking all things into consideration 85 87 91 85 86 86 83 87 86 89 86 86 86 Overall quality of your neighborhood 77 82 83 79 83 79 74 79 79 84 74 80 79 The sense of community in Boulder 69 68 73 67 64 68 67 71 67 70 68 68 68 Community acceptance of all people 66 64 65 64 66 64 65 68 62 66 66 65 65 Race and ethnic relations in Boulder 57 58 60 57 64 57 59 55 59 59 61 57 58 Boulder as a place to work 73 76 82 73 75 74 65 76 74 80 71 75 74 Overall Boulder city government operations 64 60 67 62 58 62 66 65 60 62 64 62 62 Overall ease of getting to the places you usually visit 75 67 77 70 66 71 76 71 70 71 75 70 71 Quality of the natural environment 90 89 93 89 91 89 86 92 90 91 88 90 89 Quality of indoor and outdoor recreation 91 89 92 90 90 90 88 91 89 91 90 90 90 Opportunities to attend arts/cultural events 76 78 76 77 72 77 75 76 78 77 73 77 77 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 65 59 68 62 60 62 62 63 60 65 66 62 62 Access to a variety of housing options 40 45 47 41 42 41 45 41 36 44 45 41 42 Employment opportunities 56 56 60 56 55 56 53 57 52 61 60 56 56 Shopping opportunities 76 72 79 73 71 74 76 76 72 76 73 74 74 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 164 © 2014 National Research Center, Inc. Table 145: Question 2 by Length of Residency, Sex, Age and Race/Ethnicity Please rate how safe you feel from each of the following in Boulder: Average rating (0=very unsafe, 100=very safe) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non-Hispanic White Hispanic Other Violent crimes (e.g., rape, robbery, homicide) 89 83 79 86 82 85 84 82 84 77 86 84 Property crimes (e.g., burglary, theft, criminal mischief) 80 73 67 74 74 75 73 72 74 73 74 74 Structural/house fires 79 77 82 79 79 80 78 78 79 76 77 79 Wildland fires 66 59 64 63 62 65 59 63 62 67 66 62 Floods 48 49 47 53 53 53 53 55 54 50 49 53 Traffic-related incidents (road rage, bike-car conflicts, etc.) 51 53 49 52 52 50 52 54 51 53 52 51 Discrimination due to your background or personal characteristics 80 81 78 79 79 82 75 79 82 65 66 79 Table 146: Question 2 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status Please rate how safe you feel from each of the following in Boulder: Average rating (0=very unsafe, 100=very safe) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Violent crimes (e.g., rape, robbery, homicide) 83 85 88 83 80 84 76 86 85 87 78 84 84 Property crimes (e.g., burglary, theft, criminal mischief) 74 74 77 73 72 73 68 76 74 77 70 74 74 Structural/house fires 78 79 80 78 80 79 77 81 75 82 82 78 79 Wildland fires 64 61 59 64 57 63 66 62 62 61 69 61 62 Floods 51 56 54 54 48 54 48 54 52 56 47 54 53 Traffic-related incidents (road rage, bike-car conflicts, etc.) 51 52 54 51 50 52 49 52 50 54 53 51 51 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 165 © 2014 National Research Center, Inc. Please rate how safe you feel from each of the following in Boulder: Average rating (0=very unsafe, 100=very safe) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Discrimination due to your background or personal characteristics 77 81 81 79 78 79 73 80 78 84 75 80 79 Table 147: Question 3 by Length of Residency, Sex, Age and Race/Ethnicity Please tell us how safe you feel in each of the following areas in Boulder. Average rating (0=always unsafe, 100=always safe) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Downtown Commercial Area during the day 93 89 91 90 87 91 88 86 89 86 89 89 Downtown Commercial Area at night 74 68 71 72 68 72 70 65 70 67 73 70 Municipal Campus / Main Library area during the day 78 77 78 78 73 77 74 75 76 73 82 76 Municipal Campus / Main Library area at night 55 57 51 59 48 55 50 52 53 52 63 53 Your neighborhood during the day 92 93 93 94 91 94 92 91 93 84 90 92 Your neighborhood at night 78 80 84 84 77 81 82 79 82 73 78 81 City Parks 74 73 75 74 70 74 71 68 72 72 75 72 Multi-use paths (e.g. Boulder Creek Path) 67 67 68 67 63 67 65 61 65 64 67 65 Main Library 77 71 68 73 72 73 70 74 71 74 82 72 Branch Libraries 83 76 83 82 80 81 80 83 81 77 86 81 Table 148: Question 3 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 166 © 2014 National Research Center, Inc. Please tell us how safe you feel in each of the following areas in Boulder. Average rating (0=always unsafe, 100=always safe) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Downtown Commercial Area during the day 90 88 88 89 87 89 86 89 92 88 90 89 89 Downtown Commercial Area at night 71 69 70 70 69 70 66 71 73 70 70 70 70 Municipal Campus / Main Library area during the day 77 74 69 77 73 77 76 77 78 73 81 75 76 Municipal Campus / Main Library area at night 54 52 48 54 48 54 53 55 57 50 59 52 53 Your neighborhood during the day 91 93 95 92 92 92 87 92 93 95 91 93 92 Your neighborhood at night 79 83 86 80 83 80 74 81 81 86 79 81 81 City Parks 73 72 72 72 74 72 73 72 72 72 76 72 72 Multi-use paths (e.g. Boulder Creek Path) 66 64 64 65 64 65 66 64 65 65 67 65 65 Main Library 74 71 68 73 68 73 73 72 74 71 73 72 72 Branch Libraries 80 82 83 81 80 81 78 80 81 83 79 81 81 Table 149: Question 4 by Length of Residency, Sex, Age and Race/Ethnicity In the last 12 months, about how many times, if ever, have you done the following things? Percent who participated at least once in the last 12 months Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 70% 85% 68% 71% 70% 79% 66% 56% 70% 65% 81% 70% Rode another RTD bus within Boulder 60% 71% 88% 61% 53% 67% 53% 39% 55% 73% 72% 56% Rode a bus between Boulder and Denver 68% 79% 80% 70% 73% 80% 68% 57% 70% 79% 90% 72% Commuted to work by bicycle 70% 65% 71% 60% 52% 72% 54% 23% 55% 55% 65% 55% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 167 © 2014 National Research Center, Inc. In the last 12 months, about how many times, if ever, have you done the following things? Percent who participated at least once in the last 12 months Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Visited the Pearl Street Mall 100% 100% 100% 99% 99% 100% 100% 96% 99% 99% 100% 99% Visited the University Hill business district 85% 96% 68% 87% 82% 91% 86% 69% 84% 95% 85% 84% Visited Boulder open space or mountain parks 98% 99% 95% 96% 98% 99% 99% 90% 98% 92% 96% 97% Recycled paper or containers from your home 97% 98% 99% 97% 99% 98% 99% 98% 98% 99% 96% 98% Composted food waste through the curbside collection program 35% 42% 17% 46% 53% 37% 61% 59% 49% 52% 43% 49% Composted yard waste through the curbside collection program 33% 35% 24% 46% 51% 30% 65% 65% 49% 57% 33% 49% Made energy improvements to your home or business 49% 56% 62% 62% 64% 53% 69% 73% 63% 49% 69% 63% Attended a public meeting or event about city matters 19% 26% 21% 29% 27% 21% 31% 36% 27% 15% 34% 28% Attended a City Council meeting 5% 9% 13% 14% 10% 8% 13% 16% 12% 13% 11% 12% Watched a City Council meeting on cable TV Channel 8 15% 22% 16% 29% 25% 18% 31% 41% 28% 16% 25% 27% Watched a news program on cable TV Channel 8 18% 23% 10% 27% 25% 18% 29% 38% 26% 14% 34% 26% Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 58% 62% 53% 63% 50% 62% 68% 31% 55% 66% 65% 56% Participated in any of the North, South or East Recreation Centers' programs or classes 19% 28% 28% 27% 42% 19% 52% 44% 35% 24% 38% 34% Visited any Parks and Recreation specialized or single- use facilities (e.g., golf course, outdoor poo ls, reservoir) 55% 68% 71% 65% 65% 64% 77% 51% 66% 54% 65% 64% Visited any neighborhood parks (play areas and playgrounds) 81% 91% 92% 87% 88% 89% 92% 77% 87% 87% 92% 87% Used the services or facilities of the East or West Senior Centers 3% 3% 7% 9% 16% 2% 9% 37% 12% 4% 17% 13% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 168 © 2014 National Research Center, Inc. Table 150: Question 4 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status In the last 12 months, about how many times, if ever, have you done the following things? Percent who participated at least once in the last 12 months Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 81% 59% 59% 72% 69% 72% 83% 75% 70% 62% 93% 66% 70% Rode another RTD bus within Boulder 69% 44% 41% 60% 51% 59% 67% 64% 57% 49% 76% 54% 56% Rode a bus between Boulder and Denver 77% 65% 60% 74% 68% 73% 73% 79% 77% 64% 85% 69% 72% Commuted to work by bicycle 64% 47% 64% 57% 48% 57% 62% 57% 53% 56% 78% 53% 55% Visited the Pearl Street Mall 99% 99% 99% 99% 99% 99% 99% 99% 100% 99% 100% 99% 99% Visited the University Hill business district 90% 79% 83% 85% 87% 84% 92% 84% 83% 84% 98% 83% 84% Visited Boulder open space or mountain parks 98% 97% 97% 97% 100% 97% 97% 96% 97% 99% 98% 97% 97% Recycled paper or containers from your home 97% 99% 100% 98% 99% 98% 96% 98% 99% 99% 96% 98% 98% Composted food waste through the curbside collection program 34% 64% 67% 44% 64% 44% 31% 42% 45% 66% 29% 52% 49% Composted yard waste through the curbside collection program 28% 70% 76% 41% 73% 42% 27% 34% 43% 74% 20% 53% 49% Made energy improvements to your home or business 49% 78% 76% 59% 67% 60% 51% 58% 59% 74% 62% 63% 63% Attended a public meeting or event about city matters 21% 34% 32% 26% 34% 26% 26% 21% 22% 36% 21% 28% 28% Attended a City Council meeting 12% 12% 15% 10% 16% 10% 15% 8% 8% 14% 8% 12% 12% Watched a City Council meeting on cable TV Channel 8 21% 34% 24% 26% 31% 25% 24% 24% 26% 30% 15% 29% 27% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 169 © 2014 National Research Center, Inc. In the last 12 months, about how many times, if ever, have you done the following things? Percent who participated at least once in the last 12 months Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Watched a news program on cable TV Channel 8 22% 30% 22% 25% 28% 25% 29% 21% 25% 27% 21% 27% 26% Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 58% 55% 78% 53% 84% 53% 63% 45% 52% 66% 69% 55% 56% Participated in any of the North, South or East Recreation Centers' programs or classes 23% 46% 69% 27% 58% 28% 21% 26% 33% 49% 10% 38% 34% Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 61% 69% 88% 60% 86% 61% 52% 68% 60% 76% 56% 66% 64% Visited any neighborhood parks (play areas and playgrounds) 86% 89% 95% 86% 89% 87% 87% 87% 84% 93% 85% 87% 87% Used the services or facilities of the East or West Senior Centers 9% 16% 7% 10% 13% 10% 14% 12% 12% 10% 3% 14% 13% Table 151: Question 5 by Length of Residency, Sex, Age and Race/Ethnicity Please rate to what extent you agree or disagree with the following statements. Average rating (0=strongly disagree, 100=strongly agree) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non-Hispanic White Hispanic Other I am pleased with the overall direction the city is taking 72 67 69 62 65 69 62 56 64 64 64 63 I inform myself about major issues in the city of Boulder 58 67 59 69 66 63 70 75 69 63 63 68 I take the initiative to let elected officials or city staff know what I think 40 37 41 43 43 38 45 50 43 41 40 43 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 170 © 2014 National Research Center, Inc. Please rate to what extent you agree or disagree with the following statements. Average rating (0=strongly disagree, 100=strongly agree) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non-Hispanic White Hispanic Other Boulder's City Council implements policies that reflect the values of the Boulder community 61 62 58 55 59 59 58 53 58 56 55 57 I feel included in the Boulder community 62 57 64 58 61 61 59 58 61 53 56 60 Table 152: Question 5 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status Please rate to what extent you agree or disagree with the following statements. Average rating (0=strongly disagree, 100=strongly agree) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not I am pleased with the overall direction the city is taking 67 60 67 64 56 64 65 68 61 64 71 63 63 I inform myself about major issues in the city of Boulder 61 75 70 67 74 66 63 64 66 74 63 68 68 I take the initiative to let elected officials or city staff know what I think 40 46 44 41 44 42 42 40 41 44 33 44 43 Boulder's City Council implements policies that reflect the values of the Boulder community 60 54 56 58 54 58 58 60 55 58 59 57 57 I feel included in the Boulder community 60 59 64 59 59 60 59 61 57 63 63 59 60 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 171 © 2014 National Research Center, Inc. Table 153: Question 6 by Length of Residency, Sex, Age and Race/Ethnicity Please rate how well you think the City of Boulder does on each of the following: Average rating (0=very poorly, 100=very well) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non-Hispanic White Hispanic Other Being responsive to residents and businesses 65 65 73 57 60 64 57 52 59 61 63 58 Effectively planning for the future 70 66 72 63 64 65 65 59 64 66 61 64 Working through critical issues facing the city 64 64 65 61 60 63 60 56 60 64 62 61 Gathering feedback from residents on new policies or projects; conducting public processes 65 64 69 59 62 63 60 57 61 63 63 61 Providing access to information about issues, events and meetings 63 68 67 64 67 64 67 67 66 62 66 66 Spending tax dollars wisely 56 55 57 49 55 54 54 46 53 54 48 52 Informing the public about how tax dollars are used 49 53 55 51 53 50 55 51 52 52 50 52 Responding to emergencies and natural disasters (flood, wildfire) 73 79 76 76 77 75 78 75 77 79 69 76 Table 154: Question 6 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status Please rate how well you think the City of Boulder does on each of the following: Average rating (0=very poorly, 100=very well) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Being responsive to residents and businesses 62 55 65 58 58 58 58 65 51 65 66 58 58 Effectively planning for the future 67 60 69 63 61 64 65 66 63 64 68 63 64 Working through critical issues facing the city 64 57 62 60 59 61 63 62 59 61 64 60 61 Gathering feedback from residents on new policies or projects; conducting public processes 65 57 64 60 56 61 64 60 60 62 63 60 61 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 172 © 2014 National Research Center, Inc. Please rate how well you think the City of Boulder does on each of the following: Average rating (0=very poorly, 100=very well) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Providing access to information about issues, events and meetings 65 66 69 65 65 65 64 64 65 69 65 66 66 Spending tax dollars wisely 55 50 60 51 49 52 56 56 48 54 59 51 52 Informing the public about how tax dollars are used 51 52 57 51 49 51 53 50 50 55 51 52 52 Responding to emergencies and natural disasters (flood, wildfire) 77 75 80 75 77 76 76 77 74 78 77 76 76 Table 155: Question 8 (Quality) by Length of Residency, Sex, Age and Race/Ethnicity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Managing congestion and traffic flow 50 51 54 48 50 47 49 53 50 44 45 49 High frequency transit routes 65 67 64 63 61 61 65 61 64 56 56 62 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 82 82 80 79 79 80 81 75 79 81 78 79 Snow and ice control on major streets 50 57 52 55 53 52 57 55 54 56 51 54 Street repair (potholes, crack repair, etc.) 53 56 54 53 53 55 54 48 53 48 51 53 Street sweeping 66 63 67 63 62 65 61 59 63 58 66 62 Street lighting 54 61 64 63 59 61 61 61 61 55 62 61 Sidewalk maintenance 65 67 68 64 63 67 63 58 64 63 66 63 Assistance to businesses to keep them in Boulder 63 58 60 55 59 60 56 50 56 51 65 56 Attracting/retaining “discount” or “affordable” shopping opportunities 55 53 57 50 51 54 52 42 51 47 58 50 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 173 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Retention and expansion of quality jobs in B oulder 66 63 68 60 58 63 57 52 60 48 65 59 Acquiring and managing open space and mountain parks lands 84 84 87 81 84 85 84 77 82 89 83 83 Energy conservation and efficiency programs 78 75 74 74 75 77 75 69 74 79 80 75 Renewable energy programs 71 70 60 66 71 70 70 65 68 76 72 69 Recycling and composting collection services 77 77 71 77 81 78 81 79 79 81 76 79 Water conservation programs 67 67 62 64 71 67 69 66 67 72 70 68 Cable TV Channel 8 (council coverage, city news, local talk shows) 58 74 59 58 67 59 62 66 62 57 66 62 City of Boulder Web site (www.bouldercolorado.gov) 67 59 62 59 66 62 63 63 63 65 60 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 57 67 64 57 63 61 59 57 60 58 61 60 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 76 79 67 75 76 76 76 75 75 82 78 76 North, South or East Recreation Centers' programs and classes 70 74 65 72 74 70 74 77 74 74 72 73 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 74 72 79 73 75 75 74 72 74 75 80 74 Neighborhood parks (play areas and playgrounds) 80 78 75 75 79 78 77 75 77 79 76 77 Boulder Public Libraries & library services 79 79 74 73 76 74 76 75 75 76 72 75 Services for children (age 12 and under) 70 70 74 65 71 64 72 65 68 62 67 68 Services for youth (age 13 to 21) 71 71 70 63 66 67 63 62 65 51 65 64 Services for seniors (age 65 and older) 68 71 65 68 68 66 68 69 69 57 68 68 Services for low-income families 58 59 66 62 63 60 66 63 63 48 71 62 Providing spaces for and access to a variety of arts/cultural events 71 68 74 68 70 70 68 67 69 68 67 69 Art in public places 69 63 69 64 66 67 64 63 65 64 66 65 Programs to reduce homelessness 46 46 58 47 51 44 54 54 50 34 52 49 Drinking water services 69 70 77 71 74 70 74 75 73 68 76 72 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 174 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Mosquito or pest control programs 55 66 63 60 61 63 60 57 60 62 62 60 Table 156: Question 8 (Quality) by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Managing congestion and traffic flow 50 48 54 48 50 48 52 50 48 49 50 48 49 High frequency transit routes 64 61 70 61 64 62 63 63 64 61 66 61 62 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 81 77 82 79 78 79 78 79 80 81 78 79 79 Snow and ice control on major streets 55 53 59 53 57 53 58 53 54 52 61 53 54 Street repair (potholes, crack repair, etc.) 54 51 55 53 51 53 53 56 52 52 53 53 53 Street sweeping 64 61 63 64 59 63 68 62 61 62 69 62 62 Street lighting 61 61 63 61 63 61 62 63 57 63 62 61 61 Sidewalk maintenance 65 62 65 64 61 65 64 64 63 65 65 63 63 Assistance to businesses to keep them in Boulder 59 55 56 57 52 57 61 56 56 57 59 56 56 Attracting/retaining “discount” or “affordable” shopping opportunities 53 48 55 51 49 51 50 54 51 51 59 50 50 Retention and expansion of quality jobs in Boulder 60 58 64 59 53 60 57 64 55 62 60 59 59 Acquiring and managing open space and mountain parks lands 85 80 84 83 84 82 82 85 82 83 85 82 83 Energy conservation and efficiency programs 77 73 75 75 74 75 74 79 75 74 80 74 75 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 175 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Renewable energy programs 70 67 73 68 69 69 68 73 70 68 71 68 69 Recycling and composting collection services 77 81 84 78 84 78 75 80 79 82 76 79 79 Water conservation programs 68 67 72 67 71 67 65 71 65 70 70 67 68 Cable TV Channel 8 (council coverage, city news, local talk shows) 60 63 68 60 59 60 68 61 58 62 63 62 62 City of Boulder Web site (www.bouldercolorado.gov) 64 61 64 62 64 62 66 62 61 62 61 63 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 61 58 60 60 54 60 66 57 58 60 63 59 60 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 77 75 77 75 73 76 77 78 74 76 74 76 76 North, South or East Recreation Centers' programs and classes 72 74 77 72 76 72 73 73 72 75 66 74 73 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 74 74 77 74 71 75 75 71 72 77 76 74 74 Neighborhood parks (play areas and playgrounds) 77 77 81 76 75 77 78 76 78 77 76 77 77 Boulder Public Libraries & library services 77 72 78 74 71 74 75 77 76 72 77 74 75 Services for children (age 12 and under) 69 68 75 66 70 67 68 73 66 68 71 67 68 Services for youth (age 13 to 21) 66 63 69 65 54 67 72 63 64 62 77 63 64 Services for seniors (age 65 and older) 66 69 74 66 71 67 68 70 66 69 67 68 68 Services for low-income families 59 66 65 62 63 63 57 60 60 70 58 63 62 Providing spaces for and access to a variety of arts/cultural events 70 67 68 69 69 69 70 68 67 71 69 69 69 Art in public places 68 62 64 65 63 65 67 63 66 65 66 65 65 Programs to reduce homelessness 47 51 50 48 53 48 49 43 51 50 52 49 49 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 176 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Drinking water services 70 74 71 73 71 72 67 73 73 74 72 72 72 Mosquito or pest control programs 63 58 63 60 59 60 62 63 57 61 67 59 60 Table 157: Question 8 (Importance) by Length of Residency, Sex, Age and Race/Ethnicity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Managing congestion and traffic flow 72 77 74 71 74 71 73 74 73 74 71 72 High frequency transit routes 73 78 75 74 75 75 76 72 75 72 71 74 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 75 88 72 75 78 78 79 72 77 79 78 76 Snow and ice control on major streets 84 80 74 74 82 77 78 78 77 83 80 77 Street repair (potholes, crack repair, etc.) 64 66 58 61 70 61 67 71 65 73 57 65 Street sweeping 48 49 59 46 48 44 49 50 47 41 49 47 Street lighting 63 63 59 59 70 63 64 69 64 66 65 65 Sidewalk maintenance 63 62 69 61 67 64 64 65 64 66 67 64 Assistance to businesses to keep them in Boulder 70 72 62 66 68 67 67 67 67 63 71 67 Attracting/retaining “discount” or “affordable” shopping opportunities 53 58 52 51 53 50 52 58 52 51 53 52 Retention and expansion of quality jobs in Boulder 80 80 80 76 78 79 76 74 77 79 75 77 Acquiring and managing open space and mountain parks lands 81 82 74 75 79 81 78 68 77 78 80 77 Energy conservation and efficiency programs 80 77 81 71 76 78 74 66 73 82 79 73 Renewable energy programs 78 77 76 69 74 77 70 63 71 78 78 71 Recycling and composting collection services 83 79 68 73 81 80 75 73 76 84 79 77 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 177 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Water conservation programs 80 78 68 72 79 78 75 73 75 84 76 76 Cable TV Channel 8 (council coverage, city news, local talk shows) 40 34 40 37 42 37 39 44 38 47 40 39 City of Boulder Web site (www.bouldercolorado.gov) 63 63 74 62 68 66 69 58 65 72 69 65 City social media Web sites (e.g. Facebook, Twitter, YouTube) 43 40 38 35 43 40 39 36 39 40 41 39 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 65 66 61 62 68 63 68 66 65 69 62 65 North, South or East Recreation Centers' programs and classes 58 61 48 54 66 54 65 65 60 67 59 60 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 58 58 56 54 66 57 63 61 60 67 56 60 Neighborhood parks (play areas and playgrounds) 72 73 72 67 76 69 75 71 72 74 70 71 Boulder Public Libraries & library services 73 79 67 71 80 73 77 77 75 76 78 75 Services for children (age 12 and under) 67 72 66 64 73 69 69 67 69 70 68 68 Services for youth (age 13 to 21) 66 71 66 65 73 69 70 69 69 81 68 69 Services for seniors (age 65 and older) 64 76 67 64 75 69 68 71 70 71 69 69 Services for low-income families 74 71 70 65 74 69 71 67 69 73 74 69 Providing spaces for and access to a variety of arts/cultural events 64 64 58 59 67 61 65 62 63 64 61 63 Art in public places 57 56 55 51 57 55 55 52 55 50 57 54 Programs to reduce homelessness 74 76 70 67 75 73 74 64 71 78 76 71 Drinking water services 81 85 82 80 85 81 84 83 83 84 79 82 Mosquito or pest control programs 67 60 64 61 66 62 62 67 62 68 69 63 Table 158: Question 8 (Importance) by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 178 © 2014 National Research Center, Inc. these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Managing congestion and traffic flow 72 73 70 72 75 72 75 70 75 70 74 72 72 High frequency transit routes 74 75 71 74 74 74 76 73 73 75 74 74 74 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 78 75 83 75 80 76 77 82 74 77 73 77 76 Snow and ice control on major streets 80 75 80 77 80 77 79 80 81 72 80 77 77 Street repair (potholes, crack repair, etc.) 63 67 67 64 69 64 63 67 65 64 60 66 65 Street sweeping 47 46 49 45 47 46 47 45 48 47 46 47 47 Street lighting 66 63 61 65 65 65 64 68 66 61 63 65 65 Sidewalk maintenance 65 63 66 63 66 63 63 67 63 63 62 64 64 Assistance to businesses to keep them in Boulder 67 66 77 65 67 66 64 69 67 67 54 68 67 Attracting/retaining “discount” or “affordable” shopping opportunities 55 50 54 52 51 52 64 50 54 45 50 52 52 Retention and expansion of quality jobs in Boulder 79 75 77 77 79 77 78 75 79 75 73 77 77 Acquiring and managing open space and mountain parks lands 78 76 83 76 73 77 80 80 72 79 76 77 77 Energy conservation and efficiency programs 78 69 76 74 69 75 81 81 71 70 77 73 73 Renewable energy programs 76 67 73 72 68 73 80 77 70 68 77 71 71 Recycling and composting collection services 78 75 76 77 77 77 80 82 77 74 74 77 77 Water conservation programs 77 74 76 75 74 76 81 80 76 72 73 76 76 Cable TV Channel 8 (council coverage, city news, local talk shows) 41 37 37 39 40 39 49 39 36 36 37 40 39 City of Boulder Web site (www.bouldercolorado.gov) 65 65 64 65 70 65 66 68 63 65 62 66 65 City social media Web sites (e.g. Facebook, Twitter, YouTube) 42 36 35 39 41 39 45 44 36 36 41 39 39 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 64 66 72 63 69 64 63 63 67 65 57 66 65 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 179 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not North, South or East Recreation Centers' programs and classes 58 62 66 59 63 59 60 61 59 62 47 62 60 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 58 62 68 58 60 59 62 58 58 62 52 61 60 Neighborhood parks (play areas and playgrounds) 70 73 83 69 78 69 70 72 70 74 59 73 71 Boulder Public Libraries & library services 75 75 81 74 77 75 74 78 76 74 67 76 75 Services for children (age 12 and under) 69 68 75 67 69 68 70 72 68 67 59 70 68 Services for youth (age 13 to 21) 70 68 75 68 73 68 71 73 67 68 58 71 69 Services for seniors (age 65 and older) 71 68 74 68 67 69 73 76 68 66 61 70 69 Services for low-income families 72 66 73 69 69 69 73 78 68 64 62 70 69 Providing spaces for and access to a variety of arts/cultural events 63 62 68 62 64 62 67 69 59 60 58 64 63 Art in public places 56 52 57 54 54 54 60 62 49 52 51 55 54 Programs to reduce homelessness 75 67 74 71 74 71 75 77 70 69 68 72 71 Drinking water services 83 82 84 82 85 82 83 81 87 80 82 82 82 Mosquito or pest control programs 64 63 62 64 62 63 62 61 67 61 62 63 63 Table 159: Question 9 (Quality) by Length of Residency, Sex, Age and Race/Ethnicity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Preserving the city's historic features and attributes 70 67 73 70 69 70 69 70 70 72 66 69 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 180 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Affordable housing programs for low income people 46 47 50 51 52 46 55 56 53 39 52 52 Affordable housing programs for middle income people 36 40 38 43 41 38 41 48 42 28 45 41 Building and housing code enforcement 53 61 57 58 56 55 59 57 59 42 55 57 Enforcement of residential over-occupancy regulations 50 57 58 48 50 51 50 47 50 48 49 49 Enforcement of home business regulations 50 67 57 57 56 56 61 52 56 48 56 56 Noise control enforcement 54 69 64 58 59 60 58 54 58 71 51 58 Ice and snow removal, trash and weed control enforcement 51 59 51 51 54 52 53 51 53 55 48 52 Median maintenance 65 71 57 63 64 66 62 59 64 65 59 63 Crime prevention 77 71 59 72 71 71 72 70 71 71 71 71 Police presence in your neighborhood 65 64 57 60 63 63 62 60 62 60 65 62 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 73 67 69 70 69 71 69 66 69 70 71 69 Police traffic enforcement 65 65 66 62 65 63 66 62 63 65 66 63 Police response to community problems or needs 67 67 62 64 71 66 66 71 67 70 68 67 Flood or natural hazard education 55 65 50 58 62 57 62 65 59 68 60 60 Emergency Preparation 59 70 60 65 66 62 69 68 65 71 66 66 Fire safety education 59 68 63 59 66 61 66 63 62 72 64 63 Fire response 70 74 67 74 75 72 76 76 75 77 72 75 Emergency medical services 70 73 78 75 75 74 76 76 76 74 69 75 Boulder Municipal Court 62 70 70 64 67 65 67 65 67 61 59 65 Table 160: Question 9 (Quality) by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 181 © 2014 National Research Center, Inc. important each of these services are to the Boulder community. Average rating (0=very bad, 100=very good) Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Preserving the city's historic features and attributes 71 68 68 69 70 69 68 70 70 71 66 70 69 Affordable housing programs for low income people 43 59 57 50 54 50 40 47 51 59 35 54 52 Affordable housing programs for middle income people 35 48 48 40 48 40 37 40 39 47 40 42 41 Building and housing code enforcement 57 57 64 55 61 55 57 57 57 58 52 57 57 Enforcement of residential over-occupancy regulations 51 47 55 48 54 48 51 52 46 49 47 50 49 Enforcement of home business regulations 55 57 65 55 61 55 60 54 52 58 55 56 56 Noise control enforcement 59 57 59 58 59 57 60 54 58 59 67 56 58 Ice and snow removal, trash and weed control enforcement 55 49 59 52 54 52 59 53 52 48 55 52 52 Median maintenance 66 61 66 63 62 63 65 64 64 62 64 63 63 Crime prevention 71 71 76 70 73 70 70 71 72 71 67 71 71 Police presence in your neighborhood 64 59 64 62 62 61 68 62 62 60 69 61 62 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 71 68 66 70 67 70 70 73 68 68 73 68 69 Police traffic enforcement 63 63 67 62 61 63 68 63 62 63 69 62 63 Police response to community problems or needs 68 67 68 67 72 67 68 67 67 67 66 67 67 Flood or natural hazard education 60 60 63 59 62 59 64 62 54 61 61 60 60 Emergency Preparation 65 66 72 64 68 65 66 65 62 68 63 66 66 Fire safety education 65 60 70 62 63 62 68 63 59 62 68 62 63 Fire response 75 75 77 73 82 73 74 75 71 77 69 75 75 Emergency medical services 75 76 78 74 77 74 73 77 75 76 72 75 75 Boulder Municipal Court 66 65 72 64 68 64 69 60 69 63 70 65 65 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 182 © 2014 National Research Center, Inc. Table 161: Question 9 (Importance) by Length of Residency, Sex, Age and Race/Ethnicity For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Preserving the city's historic features and attributes 60 58 68 55 58 57 56 57 56 50 66 56 Affordable housing programs for low income people 69 69 60 61 67 65 64 60 63 73 68 64 Affordable housing programs for middle income people 74 71 69 63 73 70 68 63 67 76 70 68 Building and housing code enforcement 60 57 53 55 60 54 60 61 56 67 66 58 Enforcement of residential over-occupancy regulations 48 46 36 45 45 40 47 54 45 41 49 46 Enforcement of home business regulations 43 42 29 39 40 39 39 42 39 46 44 40 Noise control enforcement 55 51 61 54 58 52 59 61 57 50 54 56 Ice and snow removal, trash and weed control enforcement 71 64 78 63 70 64 68 69 66 68 70 66 Median maintenance 49 48 52 42 50 44 45 50 46 42 49 46 Crime prevention 86 83 87 80 87 83 83 84 84 82 81 83 Police presence in your neighborhood 63 55 58 56 64 57 60 65 60 61 56 60 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 67 61 64 63 72 64 68 73 67 70 65 67 Police traffic enforcement 58 50 49 52 62 53 58 64 56 67 57 57 Police response to community problems or needs 78 75 76 72 81 77 76 75 76 79 75 76 Flood or natural hazard education 71 70 65 66 70 67 69 69 68 66 69 68 Emergency Preparation 79 74 67 70 78 74 76 73 74 71 76 74 Fire safety education 73 67 63 64 71 67 68 67 67 70 71 67 Fire response 85 85 88 81 86 83 83 84 84 80 80 84 Emergency medical services 87 87 88 84 87 87 84 85 87 83 77 85 Boulder Municipal Court 66 69 65 65 71 67 69 69 68 69 65 68 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 183 © 2014 National Research Center, Inc. Table 162: Question 9 (Importance) by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Preserving the city's historic features and attributes 58 55 57 56 53 57 61 57 58 53 56 56 56 Affordable housing programs for low income people 69 59 64 63 63 64 73 71 63 57 64 64 64 Affordable housing programs for middle income people 72 63 69 68 66 68 70 73 71 62 63 69 68 Building and housing code enforcement 55 60 55 57 61 57 58 53 58 58 53 58 58 Enforcement of residential over-occupancy regulations 43 47 47 45 45 45 52 40 44 45 45 45 46 Enforcement of home business regulations 41 39 37 40 36 40 44 36 40 38 37 40 40 Noise control enforcement 54 58 61 55 56 56 56 55 56 56 49 57 56 Ice and snow removal, trash and weed control enforcement 68 65 66 67 69 66 62 72 68 64 59 68 66 Median maintenance 46 46 45 46 47 46 47 47 47 43 44 46 46 Crime prevention 83 83 85 83 84 83 82 84 84 83 80 84 83 Police presence in your neighborhood 59 61 61 59 65 59 58 60 58 61 57 60 60 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 65 69 69 66 74 66 64 67 65 71 63 68 67 Police traffic enforcement 56 59 58 57 59 56 56 55 57 58 52 58 57 Police response to community problems or needs 76 76 78 75 77 76 75 78 74 77 68 77 76 Flood or natural hazard education 69 66 69 67 70 67 68 73 67 67 60 69 68 Emergency Preparation 74 73 74 74 78 73 73 76 72 75 71 74 74 Fire safety education 69 66 67 67 73 67 70 70 65 67 64 68 67 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 184 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Average rating (0=not at all important, 100=essential) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Fire response 85 82 82 83 85 83 81 85 85 82 81 84 84 Emergency medical services 87 84 85 85 86 85 84 86 87 84 83 86 85 Boulder Municipal Court 68 68 68 67 75 67 67 66 69 68 65 68 68 Table 163: Question 12 by Length of Residency, Sex, Age and Race/Ethnicity If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Courteous, respectful and professional 83 82 81 79 82 79 82 82 82 80 77 81 I received the assistance I needed 79 75 85 75 80 76 79 78 78 76 77 77 Table 164: Question 12 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Courteous, respectful and professional 81 81 85 79 81 80 78 81 82 81 82 81 81 I received the assistance I needed 79 76 81 76 76 77 80 81 76 78 81 77 77 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 185 © 2014 National Research Center, Inc. Table 165: Question 13 by Length of Residency, Sex, Age and Race/Ethnicity How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Average rating (0=not at all likely, 100=very likely) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Cable TV Channel 8 15 16 13 17 16 11 18 25 16 26 19 16 City of Boulder Web site (www.bouldercolorado.gov) 64 61 68 59 65 67 70 41 61 73 64 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 40 44 30 26 31 38 26 9 28 38 35 28 The Boulder Daily Camera 55 64 70 60 65 60 62 67 63 67 54 62 The Colorado Daily 35 43 44 33 31 38 29 23 32 42 31 32 Boulder County Business Report 15 9 15 15 12 11 17 14 13 14 16 13 Inserts in the water utility bill 21 14 32 27 29 19 32 40 27 37 25 28 Mailings to your home address 51 51 63 57 55 50 58 63 55 69 58 56 Listserves (where you sign up to be part of a group receiving e- mails from the city) 27 28 17 28 26 25 32 24 26 50 28 27 Table 166: Question 13 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Average rating (0=not at all likely, 100=very likely) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Cable TV Channel 8 14 19 12 17 16 16 20 18 11 18 12 17 16 City of Boulder Web site (www.bouldercolorado.gov) 63 61 68 61 71 62 56 71 58 66 55 63 62 City social media Web sites (e.g. Facebook, Twitter, YouTube) 34 23 28 30 25 31 37 41 22 25 41 27 28 The Boulder Daily Camera 57 68 66 61 65 62 58 60 62 68 53 64 62 The Colorado Daily 38 26 25 34 29 33 46 40 26 26 44 30 32 Boulder County Business Report 11 16 14 13 20 12 14 17 9 15 13 14 13 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 186 © 2014 National Research Center, Inc. How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Average rating (0=not at all likely, 100=very likely) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Inserts in the water utility bill 17 38 33 24 35 24 23 22 21 37 23 28 28 Mailings to your home address 51 61 56 54 60 54 48 59 53 60 51 56 56 Listserves (where you sign up to be part of a group receiving e-mails from the city) 25 29 28 27 30 27 25 27 26 31 23 28 27 Table 167: Question 15 by Length of Residency, Sex, Age and Race/Ethnicity Average rating (0=very bad, 100=very good) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non-Hispanic White Hispanic Other How would you rate the Boulder city government's response to the September 2013 Floods? 76 80 78 77 79 77 80 77 79 80 72 78 Table 168: Question 15 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status Average rating (0=very bad, 100=very good) Housing Tenure Children 12 and Under in Household Teenagers 13- 18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not How would you rate the Boulder city government's response to the September 2013 Floods? 78 79 81 77 79 77 77 77 78 80 78 78 78 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 187 © 2014 National Research Center, Inc. Table 169: Question 16 by Length of Residency, Sex, Age and Race/Ethnicity The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Average rating (0=not at all likely, 100=very likely) Length of residency Sex Age Race/Ethnicity Overall Less than 5 years 6 to 20 years More than 20 years Male Female 18- 34 35- 54 55+ Non- Hispanic White Hispanic Other Streaming or downloadable movies 56 57 60 50 56 61 54 34 52 65 58 53 Streaming or downloadable music 51 47 48 42 44 53 43 23 42 60 54 43 Downloadable e-books and/or audiobooks 58 60 71 54 58 62 59 38 55 57 63 56 e-Magazines for computer, tablet or phone 45 39 62 40 42 46 44 25 39 54 53 41 Online video classes/courses 42 35 51 35 40 41 38 27 36 49 45 37 Research databases for school or business 55 36 53 40 43 47 44 25 40 53 49 41 Literary, film, or concert programs 49 43 47 41 46 46 45 35 42 56 45 43 Dance, theater, history or science programming 47 42 46 41 45 46 45 32 41 60 52 43 Table 170: Question 16 by Housing Tenure, Presence of Children, Presence of Teenagers, Household Income and Student Status The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Average rating (0=not at all likely, 100=very likely) Housing Tenure Children 12 and Under in Household Teenagers 13-18 in Household Household Income CU Student Status Overall Rent Own Yes No Yes No Less than $24,999 $25,000 to $49,999 $50,000 to $99,999 $100,000 or more CU Student Not Streaming or downloadable movies 59 47 58 52 46 53 62 60 51 48 57 52 53 Streaming or downloadable music 51 35 41 44 37 44 55 55 39 36 50 42 43 Downloadable e-books and/or audiobooks 60 53 64 55 55 56 58 60 56 55 58 56 56 e-Magazines for computer, tablet or phone 44 38 47 40 39 41 45 44 39 39 43 41 41 Online video classes/courses 43 32 38 38 32 39 49 42 35 31 41 37 37 Research databases for school or business 46 37 46 41 44 41 51 47 38 37 49 40 41 Literary, film, or concert programs 48 38 50 42 43 43 48 56 38 38 46 43 43 Dance, theater, history or science programming 48 38 54 40 43 42 48 57 36 40 49 42 43 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 188 © 2014 National Research Center, Inc. APPENDIX E: SELECTED RESULTS FOR CITY SERVICE AND GOVERNMENT RATINGS BY USER STATUS The tables in this appendix show selected results for City service and government ratings by user status. Where differences between subgroups are statistically significant (p<0.05), they are shaded with gray. Table 171: Information Sources by How Well Informed Respondents Are About Issues Facing Boulder Percent reporting "very likely" or "likely." I inform myself about major issues in the city of Boulder Agreement Neutral/Disagreement Cable TV Channel 8 18% 10% City of Boulder Web site (www.bouldercolorado.gov) 63% 63% City social media Web sites (e.g. Facebook, Twitter, YouTube) 28% 26% The Boulder Daily Camera 71% 48% The Colorado Daily 30% 25% Boulder County Business Report 12% 6% Inserts in the water utility bill 28% 22% Mailings to your home address 64% 48% Listserves (where you sign up to be part of a group receiving e- mails from the city) 27% 22% Table 172: Responsiveness of City Government by Citizen Involvement Average rating (0=very poorly, 100=very well) Attended public meeting/event about city matters Attended City council meeting Watched City council meeting on cable TV Channel 8 I inform myself about major issues in the city of Boulder Never At least once Never At least once Never At least once Agreement Neutral/Disagreement Being responsive to residents and businesses 63 62 64 57 64 60 64 61 Effectively planning for the future 64 62 65 55 65 59 63 66 Working through critical issues facing the city 62 58 62 52 62 57 60 63 Gathering feedback from residents on new policies or projects; conducting public processes 61 60 61 59 62 57 59 64 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 189 © 2014 National Research Center, Inc. Average rating (0=very poorly, 100=very well) Attended public meeting/event about city matters Attended City council meeting Watched City council meeting on cable TV Channel 8 I inform myself about major issues in the city of Boulder Never At least once Never At least once Never At least once Agreement Neutral/Disagreement Providing access to information about issues, events and meetings 65 67 66 63 66 65 67 63 Spending tax dollars wisely 52 51 53 46 53 49 52 52 Informing the public about how tax dollars are used 51 53 52 50 52 53 53 48 Responding to emergencies and natural disasters (flood, wildfire) 77 75 77 73 77 76 76 77 Table 173: Parks and Recreation Ratings by Use of Parks and Recreation Facilities and Services Average rating (0=very bad, 100=very good) Used any of the Parks and Recreation fields or courts Participated in Recreation Centers' programs or classes Visited any Parks and Recreation specialized or single-use facilities Never At least once Never At least once Never At least once Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 75 76 74 79 75 76 North, South or East Recreation Centers' programs and classes 73 74 70 77 73 74 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 73 74 73 76 71 75 Table 174: Ratings of Neighborhood Parks by Use of Neighborhood Parks Average rating (0=very bad, 100=very good) Visited any neighborhood parks Never At least once Neighborhood parks (play areas and playgrounds) 74 77 Table 175: Ratings of Senior Services by Use of Senior Centers Average rating (0=very bad, 100=very good) Used services or facilities of the East or West Senior Centers Never At least once Services for seniors (age 65 and older) 68 70 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 190 © 2014 National Research Center, Inc. Table 176: Ratings of Senior Services by Use of Senior Centers Average rating (0=very bad, 100=very good) Recycled paper or containers from your home Composted food waste through curbside collection program Composted yard waste through curbside collection program Never At least once Never At least once Never At least once Recycling and composting collection services 69 79 74 84 75 83 City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 191 © 2014 National Research Center, Inc. APPENDIX F: SURVEY METHODOLOGY Survey Instrument Development Prior to 2014, the City of Boulder conducted an “omnibus” resident survey nine times, most recently in 2011. These surveys ask recipients their perspectives about the quality of life in the community, use of community amenities, opinions on policy issues facing the city and assessment of city service delivery. In 2014, the City decided to conduct slightly different type of community survey that was less focused on policy-related topics and, instead, aimed to measure the performance of the city government. The 2014 community survey instrument was developed by starting with the 2011 survey, as retaining questions that would maintain important trendlines was a priority. Through an iterative process between City Council, city staff and National Research Center (NRC) staff, a number of questions were removed and new questions were added to craft the final seven-page questionnaire. The final questionnaire then was translated into Spanish. Selecting Households to Receive Survey Boulder has divided the city and the area just outside the city into nine planning subcommunities. All households located within these nine planning subcommunities were eligible to receive the survey. Because local governments generally do not have inclusive lists of all the residences in the jurisdiction (tax assessor and utility billing databases often omit rental units), lists from the United States Postal Service (USPS), updated every three months, usually provide the best representation of all households in a specific geographic location. NRC used the USPS data to select the sample of households. The zip codes 80301 through 80305 were considered eligible for the first stage of household selection. Systematic sampling of households was used to choose addresses within these zip codes, which is a procedure in which every “Nth” item is selected from a complete list of all possible items so that the appropriate amount of items is selected. A larger list than needed was created in this way, so that a process referred to as “geocoding” could be used to eliminate addresses from the list that were outside the study boundaries. Geocoding is a computerized process in which addresses are compared to electronically mapped boundaries and coded as inside or outside these boundaries. The geocoding of the selected addresses was completed by the city’s GIS division. All addresses determined to be outside the study boundaries were eliminated from the potential mailing list. Those remaining were identified as belonging to one of the nine subcommunities. A random selection was made of the remaining addresses to create a final list of 3,017 addresses. Attached (multi-family) housing units were oversampled to compensate for detached (single- family) housing unit residents’ tendency to return surveys at a higher rate. Additionally, younger people, people of lower socioeconomic status and those who rent their housing respond at a lower rate than do older people, people of higher socioeconomic status and those who own their housing. Many of these variables are intercorrelated (e.g., younger people are more likely to rent than older people), so by oversampling the multi-family housing, it increases the chances of receiving surveys from those who live in this type of housing. An individual within each household was randomly selected to complete the survey using the birthday method. The birthday method selects a person within the household by asking the “person whose birthday has most recently passed” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 192 © 2014 National Research Center, Inc. respond to surveys. This instruction was contained in the cover letter accompanying the questionnaire. Survey Administration and Survey Response Each selected household was contacted three times. First, a prenotification announcement was sent, informing the household members that they had been selected to participate in the survey. Approximately one week after mailing the prenotification, each household was mailed a survey containing a cover letter signed by the mayor enlisting participation. The packet also contained a postage-paid return envelope in which the survey recipients could mail the completed questionnaire directly to NRC. A link was provided on the cover letters for residents to complete the survey online. A reminder letter and survey, scheduled to arrive one to two weeks after the first survey, was the final contact. The second cover letter asked those who had not completed the survey to do so and those who had already done so to refrain from turning in another survey. A number identifying the subcommunity was placed on each survey. The cover letter was double-sided, with the English version on the front and the Spanish version on the back. The Spanish version of the cover letter explained what was in the packet, and encouraged recipients to find an English-speaking friend or family member to help them complete the survey in English, and provided instructions on how to complete a Spanish version of the survey online. The mailings were sent in January 2014. About 4% (121) of the 3,017 surveys mailed were returned because the housing unit was vacant or the postal service was unable to deliver the survey as addressed. Of the 2,896 households presumed to have received a survey, 785 completed the survey, providing a response rate of 27%. This is a good response rate; typical response rates for a mailed resident survey range from 20% to 40%. A total of 83 of the 785 surveys were completed online. Please refer to the table below for response rates by subcommunity. Table 177: Response Rate by Subcommunity Suncommunity Number Mailed Number Undeliverable Number Returned Response Rate Central Boulder 788 36 220 29% Colorado University 183 10 26 15% Crossroads 277 17 62 24% East Boulder 66 1 19 29% Gunbarrel 350 8 85 25% North Boulder 268 4 81 31% Palo Park 102 5 33 34% South Boulder 375 11 100 27% Southeast Boulder 608 29 149 26% Overall 3,017 121 785 27% *11 surveys did not have an area identification. Additional surveys were collected through special outreach efforts with the youth of Boulder and the immigrant community. These questionnaires were nearly identical to the community survey questionnaire. As these surveys were not collected through the scientific sampling method, these results are kept separate from the community survey and can be found under separate cover (see Boulder Community Survey 2014 Supplemental Report). City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 193 © 2014 National Research Center, Inc. 95% Confidence Intervals The 95% confidence interval (or “margin of error”) quantifies the “sampling error” or precision of the estimates made from the survey results. A 95% confidence interval can be calculated for any sample size, and indicates that in 95 of 100 surveys conducted like this one, for a particular item, a result would be found that is within 4 percentage points of the result that would be found if everyone in the population of interest was surveyed. Other types of “error” such as non-response error may also influence or bias results (i.e. those who did not respond to the survey may have had different opinions about the issues covered than those who did respond). The 95% confidence interval around an average rating on the 0-100 scale based on all respondents typically will be no greater than plus or minus two points on the 100-point scale. Data Entry, Weighting and Analysis Once the surveys were received at NRC, staff assigned a unique identification number to each questionnaire. Additionally, each survey was reviewed and “cleaned” as necessary. For example, a question may have asked a respondent to pick two items out of a list of five, but the respondent checked three; NRC staff would choose randomly two of the three selected items to be coded in the dataset. Once all surveys were assigned a unique identification number, they were entered into an electronic dataset. This dataset was subject to a data entry protocol of “key and verify,” in which survey data were entered twice into an electronic dataset and then compared. Discrepancies were evaluated against the original survey form and corrected. “Range checks” (examination of the data for invalid values) as well as other forms of quality control were also performed. Data collected online are automatically stored electronically. Those data were downloaded and added to the mail survey data. The demographic characteristics of the survey sample were compared to those found in the 2010 Census estimates and other population norms for the city of Boulder and were statistically adjusted, known as “weighting,” to reflect the larger population when necessary.1 Generally, two variables are used in a weighting scheme. Characteristics chosen as weighting variables are normally selected because they are not in proportion to what is shown in a jurisdiction’s demographic profile and because differences in opinion are observed between subgroups of these characteristics. Survey results were weighted by sex and age (see Table 178 on the next page). 1 An example of how weighting works may be helpful. Hypothetically, suppose the population norm for gender was 50%/50% but 70% of the surveys received were from females and 30% were from males. The weights applied to make the sample representative of the population would be 0.7143 females (thereby giving each response less weight in the overall ratings) and 1.6667 for males (giving each response more weight overall). If it is further supposed that these two groups had very different ratings of the importance of a recreation center; with a much greater proportion of females feeling a recreation center was important (hypothetically, that 80% of females felt it was “essential” or “very important” than males (hypothetically, 40%). Since in this scenario there are more responses from females, if the results were NOT weighted, a recreation center would be deemed more important than if the data were weighted. The unweighted percent rating a new recreation center as at least very important would be 68% (80x70%+40x30%), while the weighted percent would be 60% (80x50%+40x50%). Characteristic Percent in Population Percent in Sample Weight Unweighted Rating of Importance Weighted Rating of Importance Females 50% 70% 0.7143 (50%÷70%) 80% x 70% = 56% 80% x 70% x 0.7143 = 40% Males 50% 30% 1.6667 (50%÷30%) 40% x 30% = 12% 40% x 30% x 1.6667 = 20% TOTAL 100% 100% ---- 68% 60% City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 194 © 2014 National Research Center, Inc. Table 178: Boulder Community Survey Weighting Table Characteristic Population Profile* Unweighted Data Weighted Data Tenure in Housing Unit** Renter-Occupied 52% 37% 51% Owner-Occupied 48% 63% 49% Race/Ethnicity** Non-Hispanic White 85% 87% 85% Hispanic 7% 5% 6% Other 8% 7% 9% Age** 18-34 years of age 49% 23% 48% 35-54 years of age 28% 30% 28% 55+ years of age 23% 47% 24% Sex** Male 52% 45% 51% Female 48% 55% 49% * 2010 Census ** Only of the population in housing units The electronic dataset was analyzed by NRC staff using the statistical software software IBM SPSS™, often known as the Statistical Package for the Social Sciences. For the most part, frequency distributions and mean ratings are presented in the body of the report. A complete set of frequencies for each survey question is presented in Appendix A: All Results from Community Survey. Also included are selected survey results by subcommunity (Appendix C: Selected Results by Subcommunity) and by respondent characteristics (Appendix D: Selected Results by Demographic Subgroups). Chi-square or ANOVA tests of significance were applied to these breakdowns of selected survey questions. A “p-value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. Where differences between subgroups are statistically significant, they have been marked with grey shading in the appendices. Comparing Survey Results to Other Communities Putting Evaluations onto a 100-point Scale Although responses to many of the evaluative or frequency questions were made on four- or five-point scales with 1 representing the best rating, the scales had different labels (e.g., “very good,” “strongly agree,” “essential”). To make comparisons easier, many of the results in this summary are reported on a common scale where 0 is the worst possible rating and 100 is the best possible rating. If everyone reported “very good,” then the result would be 100 on the 0- 100 scale. If the average rating for quality of life was right in the middle of the scale (“neither good nor bad”), then the result would be 50. The new scale can be thought of like the thermometer used to represent total giving to United Way. The higher the thermometer City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 195 © 2014 National Research Center, Inc. reading, the closer to the goal of 100 – in this case, the most positive response possible. The 95% confidence interval around a score on the 0-100 scale based on all respondents typically will be no greater than plus or minus two points on the 100-point scale. An average rating of 75 for service quality is at the “good” mark on a 100-point scale that goes from “very bad” to “very good.” Few services actually receive ratings as high as 75 on the scale, in part, because certain kinds of services tend to be thought less well of by residents in many communities across the country. Police protection tends to be better received than pothole repair by residents of most American cities. Where possible, the better comparison is not from one service to another in Boulder, but from Boulder services to services like them provided by other jurisdictions. In addition, comparisons to previous survey results are also shown. Some survey data date back to 1987; other data have shorter trendlines. NRC’s National Benchmark Database NRC has been leading the strategic use of surveys for local governments since 1991, when the principals of the company wrote the first edition of what became the classic text on citizen surveying. In Citizen Surveys: How to do them, how to use them, what they mean, published by ICMA, not only were the principles for quality survey methods articulated, NRC pioneered both the idea of benchmark data for citizen opinion and the method for gathering benchmark data. This was called “In Search of Standards,” and argued for norms. “What has been missing from a local government’s analysis of its survey results is the context that school administrators can supply when they tell parents how an 80 percent score on the social studies test compares to test results from other school systems...” NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in citizen surveys from approximately 500 jurisdictions whose residents evaluated local government services. Conducted with typically no fewer than 400 residents in each jurisdiction, opinions are intended to represent over 30 million Americans. NRC has innovated a method for quantitatively integrating the results of surveys that we have conducted with those that others have conducted. The integration methods have been described thoroughly in Public Administration Review, Journal of Policy Analysis and Management and in the first book on conducting and using citizen surveys written by principals of NRC. Scholars who specialize in the analysis of citizen surveys regularly have relied on this work (e.g., Kelly, J. & Swindell, D. (2002). Service quality variation across urban space: First steps towards a model of citizen satisfaction, Journal of Urban Affairs, 24, 271-288.; Van Ryzin, G., Muzzio, D., Immerwahr, S., Gulick, L. & Martinez, E. (2004). Drivers and consequences of citizen satisfaction: An application of the American Customer Satisfaction Index Model to New York City, Public Administration Review, 64, 331-341). The method described in those publications is refined regularly and statistically tested on a growing number of citizen surveys in our proprietary databases. NRC’s work on calculating national norms for resident opinions about service delivery and quality of life won the Samuel C. May award for research excellence from the Western Governmental Research Association. The Role of Comparisons Normative comparisons are used for benchmarking. Jurisdictions use the comparative information to help interpret their own citizen survey results, to create or revise community City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 196 © 2014 National Research Center, Inc. plans, to evaluate the success of policy or budget decisions, to measure local government performance. It is difficult to know what is small or tall without comparing. Taking the pulse of the community has little meaning without knowing what pulse rate is too high and what is too low. When surveys of service satisfaction turn up “good” evaluations, jurisdictions need to know how others rate their services to understand if “good” is good enough. Furthermore, in the absence of national or peer community comparisons, a jurisdiction is left with comparing its fire protection rating to its street maintenance rating. That comparison is unfair. Streets always lose to fire. More important and harder questions need to be asked; for example, how do residents’ ratings of fire service compare to opinions about fire service in other communities? A police department that provides the fastest and most efficient service—one that closes most of its cases, solves most of its crimes and keeps the crime rate low—still has a problem to fix if the residents in the community it intends to protect believe services are not very good compared to ratings given by residents to their own objectively “worse” departments. The normative data can help that police department – or any city department – to understand how well citizens think it is doing. NRC recommends that citizen opinion be used in conjunction with other sources of data about budget, personnel and politics to help managers know how to respond to comparative results. Jurisdictions in the benchmark database are distributed geographically across the country and range from small to large in population size. Comparisons may be made to subsets of jurisdictions (within a given region or population category). Most commonly (including in this report), comparisons are made to the entire database. Despite the differences in jurisdiction characteristics, all are in the business of providing local government services to residents. Although individual jurisdiction circumstances, resources and practices vary, the objective in every community is to provide services that are so timely, tailored and effective that residents conclude the services are of the highest quality. High ratings in any jurisdiction, like SAT scores in any teen household, bring pride and a sense of accomplishment. Comparison of Boulder to the Benchmark Database Benchmark comparisons have been provided when similar questions on the Boulder Community Survey are included in NRC’s database and there are at least five jurisdictions in which the question was asked, though most questions are compared to more than 100 jurisdictions. Where comparisons are available, Boulder results are noted as being “higher” than the benchmark, “lower” than the benchmark or “similar to” the benchmark. In instances where ratings are considerably higher or lower than the benchmark, these ratings have been further demarcated by the attribute of “much,” (for example, “much less” or “much above”). This evaluation of “higher,” “lower” or “similar to” comes from a statistical comparison of Boulder’s rating to the benchmark (the average rating from all the comparison jurisdictions where a similar question was asked). Differences of more than three points on the 100-point scale between Boulder’s ratings and the average based on the appropriate comparisons from the database are considered “statistically significant,” and thus are marked as “higher” or “lower” than the benchmark. When differences between Boulder’s ratings and the national benchmarks are two points or less, they are marked as “similar to” the benchmark. These benchmark comparisons have been provided where available in Appendix A: All Results from Community Survey. City of Boulder Community Survey April 2014 Report of Results (2014-04-25) Page 197 © 2014 National Research Center, Inc. APPENDIX G: SURVEY QUESTIONNAIRE The following pages contain a copy of the 2014 survey questionnaire and the mailing materials. P.O. Box 791 ∙ Boulder, Colorado 80306-0791 ∙ www.bouldercolorado.gov ∙ (303)441-3002 ∙ Fax (303)441-4478 CITY OF BOULDER A OFFICE OF THE CITY COUNCIL Mayor Matthew Appelbaum Mayor ProTem George Karakehian Council Members: Macon Cowles, Suzanne Jones, Lisa Morzel, Tim Plass, Andrew Shoemaker, Sam Weaver, Mary Young Dear Boulder Resident: We want to hear from you! Your household has been randomly selected to participate in the 2014 Boulder Community Survey. The City of Boulder is providing you with this important opportunity to tell us what you think of our service delivery and how you view the quality of life in Boulder. Your participation in this process is very important. To get a representative sample of people living in the Boulder, this questionnaire should be completed by the adult (anyone 18 years or older) in your household who most recently had a birthday. That person’s year of birth does not matter, as long as he or she is 18 years of age or older. Please have this person take a few minutes to answer all the questions and return the survey in the enclosed postage-paid envelope to National Research Center, Inc., the organization compiling the survey results (2955 Valmont Road, Suite 300, Boulder, CO 80301). Answers to the survey questions will help the Boulder City Council make decisions that affect our community and will provide crucial information that will help the city serve you in the best way possible. If you prefer, you may complete the survey online at: www.n-r-c.com/survey/boulder1.htm If you do not have Internet access at home, and do not wish to complete the enclosed paper version of the survey, you can use a computer for free at one of the Boulder Public Library locations at: Main Library George Reynolds Branch Meadows Branch 1001 Arapahoe Avenue 3595 Table Mesa Drive 4800 Baseline Road Your responses will remain completely anonymous; none of your answers can be linked to who you are. Responses will be reported in summary form only. If you have any questions about this survey, please contact Patrick von Keyserling, the city’s communication manager, at (303) 441-4959. You will notice that several of the question sets on the survey are grouped into categories. These categories are used in planning and budgeting as desired community outcomes to ensure that the city thrives now and into the future. The category titles describe a community that is or has:  good governance  accessible and connected  economic vitality  environmentally sustainable  healthy and socially thriving  safe  livable The survey analysis and results will be included in a report that will be submitted to the City Council in spring 2014. The report will be available on the city’s Web site at www.bouldercolorado.gov and hard copies also will be available at the Main Library or any branch for the public to read. We are very excited about this survey and look forward to receiving your feedback. Your participation in this process will help us to continue to make Boulder a great place to live, work and visit. Sincerely, Matthew Appelbaum Mayor P.O. Box 791 ∙ Boulder, Colorado 80306-0791 ∙ www.bouldercolorado.gov ∙ (303)441-3002 ∙ Fax (303)441-4478 CITY OF BOULDER OFFICE OF THE CITY COUNCIL Mayor Matthew Appelbaum Mayor ProTem George Karakehian Council Members: Macon Cowles, Suzanne Jones, Lisa Morzel, Tim Plass, Andrew Shoemaker, Sam Weaver, Mary Young Querido Residente de Boulder: ¡Queremos saber de usted! Su hogar ha sido seleccionado al azar para participar en la Encuesta a la Comunidad de Boulder 2011. La Ciudad de Boulder le está brindando esta importante oportunidad para decirnos lo que usted piensa se los servicios que presta y cómo usted ve la calidad de la vida en Boulder. Su participación en este proceso es muy importante. Para tomar una muestra representativa de las personas que viven en el Valle de Boulder, el cuestionario debe ser completado por el adulto (cualquiera mayor de 18 años de edad) de su hogar que haya celebrado su cumpleaños más recientemente. El año de nacimiento de esta persona no es importante, siempre y cuando él o ella tenga 18 años de edad o sea mayor. Las respuestas a las preguntas de esta encuesta ayudarán al Concejo Municipal de la Ciudad de Boulder a tomar decisiones que afectan a nuestra comunidad y nos proporcionarán información importante que nos ayudará a servirle de la mejor manera posible. Si usted no puede completar la encuesta anexa en Inglés, usted puede pedirle a un amigo o familiar que lo ayude y la regrese en el sobre pre-pagado que se anexa. Usted también puede tomar la encuesta en Español en línea. Visite www.n-r-c.com/survey/boulderSpanish Si usted no tiene acceso a internet en su casa, usted puede utilizar un computador de forma gratuita, en una de las sedes de la Biblioteca Pública de Boulder en: Biblioteca Principal Sede George Reynolds Sede Meadows 1001 Arapahoe Avenue 3595 Table Mesa Drive 4800 Baseline Road Sus respuestas se mantendrán anónimas; ninguna de sus respuestas puede ser vinculada con usted. Las respuestas serán reportadas únicamente en forma de resumen. Notará que varios de los grupos de preguntas del cuestionario están organizados por categoría. Estas categorías se utilizan para identificar objetivos deseables para la comunidad y permiten que los procesos de planificación y presupuesto aseguren que la municipalidad siga progresando, tanto hoy como en el futuro. Estas categorías describen una comunidad que es o tiene:  un buen sistema de gobierno  accesibilidad y conectividad  fuerza económica  sustentabilidad ecológica  saludable y con vitalidad social  segura  vivible Estamos muy emocionados con esta encuesta y esperamos recibir su opinión muy pronto. Su participación en este proceso, nos ayudará a continuar haciendo de Boulder un gran lugar para vivir, trabajar y visitar. Atentamente, Matthew Appelbaum Mayor Boulder Community Survey 2014 Page 1 CCIITTYY OOFF BBOOUULLDDEERR 22001144 CCOOMMMMUUNNIITTYY SSUURRVVEEYY 1. Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. very neither good very N.A.* or How do you rate . . . good good nor bad bad bad don’t know Your overall quality of life in Boulder , taking all things into consideration ............................................................................ 1 2 3 4 5 6 Overall quality of your neighborhood ............................................. 1 2 3 4 5 6 The sense of community in Boulder............................................... 1 2 3 4 5 6 Community acceptance of all people ............................................. 1 2 3 4 5 6 Race and ethnic relations in Boulder .............................................. 1 2 3 4 5 6 Boulder as a place to work ........................................................... 1 2 3 4 5 6 Overall Boulder city government operations ................................... 1 2 3 4 5 6 Overall ease of getting to the places you usually visit ..................... 1 2 3 4 5 6 Quality of the natural environment ................................................ 1 2 3 4 5 6 Quality of indoor and outdoor recreation ....................................... 1 2 3 4 5 6 Opportunities to attend arts/cultural events ................................... 1 2 3 4 5 6 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) .............................. 1 2 3 4 5 6 Access to a variety of housing options ........................................... 1 2 3 4 5 6 Employment opportunities ............................................................ 1 2 3 4 5 6 Shopping opportunities ................................................................. 1 2 3 4 5 6 2. Please rate how safe you feel from each of the following in Boulder: very somewhat neither safe somewhat very safe safe nor unsafe unsafe unsafe Violent crimes (e.g., rape, robbery, homicide)................................ 1 2 3 4 5 Property crimes (e.g., burglary, theft, criminal mischief) ................. 1 2 3 4 5 Structural/house fires ................................................................... 1 2 3 4 5 Wildland fires ............................................................................... 1 2 3 4 5 Floods ......................................................................................... 1 2 3 4 5 Traffic-related incidents (road rage, bike-car conflicts, etc.) ............ 1 2 3 4 5 Discrimination due to your background or personal characteristics ............................................................. 1 2 3 4 5 3. Please tell us how safe you feel in each of the following areas in Boulder. always usually sometimes safe usually always N.A*. or safe safe sometimes unsafe unsafe unsafe don’t know Downtown Commercial Area during the day .......... 1 2 3 4 5 6 Downtown Commercial Area at night..................... 1 2 3 4 5 6 Municipal Campus / Main Library area during the day .................................................. 1 2 3 4 5 6 Municipal Campus / Main Library area at night ........................................................... 1 2 3 4 5 6 Your neighborhood during the day ........................ 1 2 3 4 5 6 Your neighborhood at night .................................. 1 2 3 4 5 6 City Parks ............................................................ 1 2 3 4 5 6 Multi-use paths (e.g. Boulder Creek Path) ............. 1 2 3 4 5 6 Main Library ........................................................ 1 2 3 4 5 6 Branch Libraries ................................................... 1 2 3 4 5 6 * N.A. = not applicable Boulder Community Survey 2014 Page 2 4. In the last 12 months, about how many times, if ever, have you done the following things? 1 to 2 3 to 12 13 to 26 more than never times times times 26 times Accessibility and Connectedness Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder ...................... 1 2 3 4 5 Rode another RTD bus within Boulder .................................................. 1 2 3 4 5 Rode a bus between Boulder and Denver .............................................. 1 2 3 4 5 Commuted to work by bicycle ............................................................... 1 2 3 4 5 Economic Vitality Visited the Pearl Street Mall .................................................................. 1 2 3 4 5 Visited the University Hill business district.............................................. 1 2 3 4 5 Environmental Sustainability Visited Boulder open space or mountain parks ....................................... 1 2 3 4 5 Recycled paper or containers from your home ....................................... 1 2 3 4 5 Composted food waste through the curbside collection program ............. 1 2 3 4 5 Composted yard waste through the curbside collection program ............. 1 2 3 4 5 Made energy improvements to your home or business ........................... 1 2 3 4 5 Good Governance Attended a public meeting or event about city matters ........................... 1 2 3 4 5 Attended a City Council meeting ........................................................... 1 2 3 4 5 Watched a City Council meeting on cable TV Channel 8 .......................... 1 2 3 4 5 Watched a news program on cable TV Channel 8 ................................... 1 2 3 4 5 Healthy and Socially Thriving Community Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) ..................................................................... 1 2 3 4 5 Participated in any of the North, South or East Recreation Centers’ programs or classes .......................................................................... 1 2 3 4 5 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) ....................................... 1 2 3 4 5 Visited any neighborhood parks (play areas and playgrounds) ............... 1 2 3 4 5 Used the services or facilities of the East or West Senior Centers ............ 1 2 3 4 5 5. Please rate to what extent you agree or disagree with the following statements. strongly neither agree strongly agree agree nor disagree disagree disagree I am pleased with the overall direction the city is taking ............. 1 2 3 4 5 I inform myself about major issues in the city of Boulder ............ 1 2 3 4 5 I take the initiative to let elected officials or city staff know what I think ......................................................... 1 2 3 4 5 Boulder’s City Council implements policies that reflect the values of the Boulder community ..................................... 1 2 3 4 5 I feel included in the Boulder community ................................... 1 2 3 4 5 6. Please rate how well you think the City of Boulder does on each of the following: very neither well very N.A.* or well well nor poorly poorly poorly don’t know Being responsive to residents and businesses ............................. 1 2 3 4 5 6 Effectively planning for the future .............................................. 1 2 3 4 5 6 Working through critical issues facing the city ............................. 1 2 3 4 5 6 Gathering feedback from residents on new policies or projects; conducting public processes ..................................... 1 2 3 4 5 6 Providing access to information about issues, events and meetings......................................................................... 1 2 3 4 5 6 Spending tax dollars wisely ....................................................... 1 2 3 4 5 6 Informing the public about how tax dollars are used ................... 1 2 3 4 5 6 Responding to emergencies and natural disasters (flood, wildfire).1 2 3 4 5 6 * N.A. = not applicable Boulder Community Survey 2014 Page 3 7. Do you have any other comments about the job that the City of Boulder is doing? 8. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Quality of the service: Importance of the service: neither very good very don’t very somewhat not at all don’t good good nor bad bad bad know essential important important important know Accessible and Connected Community Managing congestion and traffic flow ........... 1 2 3 4 5 6 1 2 3 4 5 High frequency transit routes ....................... 1 2 3 4 5 6 1 2 3 4 5 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) ...................... 1 2 3 4 5 6 1 2 3 4 5 Snow and ice control on major streets .......... 1 2 3 4 5 6 1 2 3 4 5 Street repair (potholes, crack repair, etc.)..... 1 2 3 4 5 6 1 2 3 4 5 Street sweeping .......................................... 1 2 3 4 5 6 1 2 3 4 5 Street lighting ............................................. 1 2 3 4 5 6 1 2 3 4 5 Sidewalk maintenance ................................. 1 2 3 4 5 6 1 2 3 4 5 Economically Vital Community Assistance to businesses to keep them in Boulder ..................................................... 1 2 3 4 5 6 1 2 3 4 5 Attracting/retaining “discount” or “affordable” shopping opportunities ............................... 1 2 3 4 5 6 1 2 3 4 5 Retention and expansion of quality jobs in Boulder ................................................. 1 2 3 4 5 6 1 2 3 4 5 Environmentally Sustainable Community Acquiring and managing open space and mountain parks lands ................................. 1 2 3 4 5 6 1 2 3 4 5 Energy conservation and efficiency programs 1 2 3 4 5 6 1 2 3 4 5 Renewable energy programs........................ 1 2 3 4 5 6 1 2 3 4 5 Recycling and composting collection services 1 2 3 4 5 6 1 2 3 4 5 Water conservation programs ...................... 1 2 3 4 5 6 1 2 3 4 5 Good Governance Cable TV Channel 8 (council coverage, city news, local talk shows) .............................. 1 2 3 4 5 6 1 2 3 4 5 City of Boulder Web site (www.bouldercolorado.gov) ....................... 1 2 3 4 5 6 1 2 3 4 5 City social media Web sites (e.g. Facebook, Twitter, YouTube) .............. 1 2 3 4 5 6 1 2 3 4 5 Healthy and Socially Thriving Community Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) ...... 1 2 3 4 5 6 1 2 3 4 5 North, South or East Recreation Centers’ programs and classes ................................ 1 2 3 4 5 6 1 2 3 4 5 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) ................................................... 1 2 3 4 5 6 1 2 3 4 5 Neighborhood parks (play areas and playgrounds) . 1 2 3 4 5 6 1 2 3 4 5 Boulder Public Libraries & library services ..... 1 2 3 4 5 6 1 2 3 4 5 Services for children (age 12 and under) ...... 1 2 3 4 5 6 1 2 3 4 5 Services for youth (age 13 to 21) ................. 1 2 3 4 5 6 1 2 3 4 5 Services for seniors (age 65 and older) ......... 1 2 3 4 5 6 1 2 3 4 5 Services for low-income families................... 1 2 3 4 5 6 1 2 3 4 5 Providing spaces for and access to a variety of arts/cultural events ................................ 1 2 3 4 5 6 1 2 3 4 5 Art in public places ...................................... 1 2 3 4 5 6 1 2 3 4 5 Programs to reduce homelessness .............. 1 2 3 4 5 6 1 2 3 4 5 Drinking water services ............................... 1 2 3 4 5 6 1 2 3 4 5 Mosquito or pest control programs ............... 1 2 3 4 5 6 1 2 3 4 5 * N.A. = not applicable Boulder Community Survey 2014 Page 4 9. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Quality of the service: Importance of the service: neither very good very don’t very somewhat not at all don’t good good nor bad bad bad know essential important important important know Livable Community Preserving the city’s historic features and attributes ............................................ 1 2 3 4 5 6 1 2 3 4 5 Affordable housing programs for low income people ..................................... 1 2 3 4 5 6 1 2 3 4 5 Affordable housing programs for middle income people ................................ 1 2 3 4 5 6 1 2 3 4 5 Building and housing code enforcement ....... 1 2 3 4 5 6 1 2 3 4 5 Enforcement of residential over-occupancy regulations ................................................ 1 2 3 4 5 6 1 2 3 4 5 Enforcement of home business regulations ... 1 2 3 4 5 6 1 2 3 4 5 Noise control enforcement ........................... 1 2 3 4 5 6 1 2 3 4 5 Ice and snow removal, trash and weed control enforcement ........... 1 2 3 4 5 6 1 2 3 4 5 Median maintenance ................................... 1 2 3 4 5 6 1 2 3 4 5 Safe Community Crime prevention ........................................ 1 2 3 4 5 6 1 2 3 4 5 Police presence in your neighborhood .......... 1 2 3 4 5 6 1 2 3 4 5 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) .......................... 1 2 3 4 5 6 1 2 3 4 5 Police traffic enforcement ............................ 1 2 3 4 5 6 1 2 3 4 5 Police response to community problems or needs ................................................... 1 2 3 4 5 6 1 2 3 4 5 Flood or natural hazard education ................ 1 2 3 4 5 6 1 2 3 4 5 Emergency Preparation ............................... 1 2 3 4 5 6 1 2 3 4 5 Fire safety education ................................... 1 2 3 4 5 6 1 2 3 4 5 Fire response .............................................. 1 2 3 4 5 6 1 2 3 4 5 Emergency medical services ........................ 1 2 3 4 5 6 1 2 3 4 5 Boulder Municipal Court ............................... 1 2 3 4 5 6 1 2 3 4 5 10. Do you have specific comments about your quality ratings for these programs and services? 11. Do you have specific comments about your answers on the importance of these programs and services? 12. If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? very neither good very N.A.* or good good nor bad bad bad don’t know Courteous, respectful and professional ............................................... 1 2 3 4 5 6 I received the assistance I needed ..................................................... 1 2 3 4 5 6 * N.A. = not applicable Boulder Community Survey 2014 Page 5 13. How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? very somewhat not at all N.A. or likely likely likely likely don’t know Cable TV Channel 8 ............................................................................... 1 2 3 4 5 City of Boulder Web site (www.bouldercolorado.gov) .............................. 1 2 3 4 5 City social media Web sites (e.g. Facebook, Twitter, YouTube) ................ 1 2 3 4 5 The Boulder Daily Camera ..................................................................... 1 2 3 4 5 The Colorado Daily ................................................................................ 1 2 3 4 5 Boulder County Business Report ............................................................ 1 2 3 4 5 Inserts in the water utility bill ................................................................ 1 2 3 4 5 Mailings to your home address............................................................... 1 2 3 4 5 Listserves (where you sign up to be part of a group receiving e-mails from the city) ......................................................................... 1 2 3 4 5 Are there any other ways you’d like to receive information? 14. Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements?  No  Yes, up to double the current amount  Yes, up to triple the current amount 15. How would you rate the Boulder city government’s response to the September 2013 Floods?  Very good  Good  Neither good nor bad  Bad  Very Bad  Don’t know 16. The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? very somewhat not at all N.A. or likely likely likely likely don’t know Streaming or downloadable movies ........................................................ 1 2 3 4 5 Streaming or downloadable music .......................................................... 1 2 3 4 5 Downloadable e-books and/or audiobooks .............................................. 1 2 3 4 5 e-Magazines for computer, tablet or phone ............................................. 1 2 3 4 5 Online video classes/courses .................................................................. 1 2 3 4 5 Research databases for school or business ............................................. 1 2 3 4 5 Literary, film, or concert programs ......................................................... 1 2 3 4 5 Dance, theater, history or science programming .................................... 1 2 3 4 5 Are there other services that you would like to see offered by the Boulder Public library? 17. Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.)  don’t know if I am eligible for an Eco-Pass → go to question #19  no, I am not eligible for an Eco-Pass → go to question #19  yes, through my employer  yes, through my neighborhood program  yes, a CU Boulder student Buff One pass  yes, a CU Boulder faculty/staff Buff One pass  yes, other pass: ___________________ 18. On average, how often do you use your Eco-Pass?  I did not pick up my Eco Pass  less often than once a month  about once every two weeks  about once a month  about once a week  more than once a week 19. If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them?  Don’t have school aged children  Already have neighborhood Eco Pass for whole household  Very likely to purchase for school age children  Likely to purchase for school age children  Somewhat likely to purchase for school age children  Not at all likely to purchase for school age children 20. If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to Eco Passes for your entire household?  Very likely  Likely  Somewhat likely  Not at all likely Boulder Community Survey 2014 Page 6 21. Do you have any other comments you would like to make? About you and your household Answers to these questions are used to group survey responses. Your responses will be completely anonymous. 22. About how many years have you lived in Boulder? (Record 0 if less than 6 months.) ....... ______ years 23. Are you employed?  Yes  No → go to question #26 24. Where do you work?  Boulder  Lafayette  Louisville  Longmont  Broomfield/Interlocken  Jefferson County  Denver, excluding Tech Center  Tech Center/Southeast Denver  Other 25. Do you work at your home?  No  Yes, my business is out of my home  Yes, I always work at home instead of my employer’s location  Yes, sometimes I work at home instead of my employer’s location, sometimes at my employer’s location  Other 26. Are you a full- or part-time University or college student?  No  Yes, at the University of Colorado Boulder campus  Yes, at Naropa  Yes, somewhere else 27. Please check the one box that most closely describes the type of housing unit you live in.  A detached single family home  An apartment in an apartment complex  An apartment in a single family home  A condominium or town house  A mobile home  Group quarters (sorority/fraternity house, dorm, nursing home) → go to question #31  Other, please specify ____________________ 28. Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own your residence.)  Rent  Own 29. Do any of the following live in your household? yes no Children aged 12 or younger ..............................   Teenagers age 13 to 18 .....................................   Adults age 65 or older ........................................   Anyone with a long-term disability ......................   30. About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a whole?  Less than $15,000  $75,000 - $99,999  $15,000 - $24,999  $100,000 - $149,999  $25,000 - $34,999  $150,000 - $199,999  $35,000 - $49,999  $200,000 - $249,999  $50,000 - $74,999  $250,000 or more 31. Do you have regular, convenient access to the internet?  No → go to question #32  Yes → Where? (check all that apply)  at home  at work  on a “smart” phone or PDA  a public facility (e.g. library or school) 32. What is your age?  18-24 years old  55-64 years old  25-34 years old  65-74 years old  35-44 years old  75 or older  45-54 years old 33. What is the highest level of education you have completed?  0-11 years, no diploma  High school graduate  Some college, no degree  Associate Degree  Bachelor’s Degree  Master’s Degree  Doctorate Degree 34. Are you of Chicano/Chicana/Mexican- American, Latino/Latina, or Hispanic origin?  Yes  No 35. Which best describes your race? (Please check all that apply)  American Indian, Eskimo or Aleut  Asian or Pacific Islander  Black or African American  White  Other, please specify________________ 36. What is your preferred language?  English → go to question #38  Arabic  Korean  Chinese  Mia, Hmong  French  Portuguese  German  Russian  Hebrew  Spanish  Italian  Vietnamese  Japanese  Scandinavian languages  Other, please specify____________ 37. Did you receive help completing this questionnaire in English?  Yes  No 38. What is your gender?  Male  Female Please return completed survey to: National Research Center 2955 Valmont Road, Suite 300 Boulder, CO 80301 P.O. Box 791 ∙ Boulder, Colorado 80306-0791 ∙ www.bouldercolorado.gov ∙ (303)441-3002 ∙ Fax (303)441-4478 CITY OF BOULDER A OFFICE OF THE CITY COUNCIL Mayor Matthew Appelbaum Mayor ProTem George Karakehian Council Members: Macon Cowles, Suzanne Jones, Lisa Morzel, Tim Plass, Andrew Shoemaker, Sam Weaver, Mary Young Dear Boulder Resident: About a week ago, you should have received a copy of the enclosed City of Boulder Community Survey. Please disregard this letter if you have already completed the survey and returned it. If no one from your household has had an opportunity to complete the survey, we would appreciate it if you would do so now. We want to understand what people who live in Boulder think of the quality of services provided by the city government and what they like or do not like about living in Boulder. To get a representative sample of people living in Boulder, this questionnaire should be completed by the adult (anyone 18 years or older) in your household who most recently had a birthday. That person’s year of birth does not matter, as long as he or she is 18 years of age or older. Please have this person take a few minutes to answer all the questions and return the survey in the enclosed postage-paid envelope to National Research Center, Inc., the organization compiling the survey results (2955 Valmont, Suite 300, Boulder, CO 80301). If you prefer, you may complete the survey online at: www.n-r-c.com/survey/boulder1.htm If you have any questions about this survey, please contact Patrick von Keyserling, the city’s communication manager, at (303) 441-4959. You will notice that several of the question sets on the survey are grouped into categories. These categories are used in planning and budgeting as desired community outcomes to ensure that the city thrives now and into the future. The category titles describe a community that is or has:  good governance  accessible and connected  economic vitality  environmentally sustainable  healthy and socially thriving  safe  livable The survey analysis and results will be included in a report that will be submitted to the City Council in late 2011. The report will be available on the city’s Web site at www.bouldercolorado.gov and hard copies also will be available at the Main Library or any branch for the public to read. We are very excited about this survey and look forward to receiving your feedback. Your participation in this process will help us to continue to make Boulder a great place to live, work and visit. Sincerely, Matthew Appelbaum Mayor P.O. Box 791 ∙ Boulder, Colorado 80306-0791 ∙ www.bouldercolorado.gov ∙ (303)441-3002 ∙ Fax (303)441-4478 CITY OF BOULDER OFFICE OF THE CITY COUNCIL Mayor Matthew Appelbaum Mayor ProTem George Karakehian Council Members: Macon Cowles, Suzanne Jones, Lisa Morzel, Tim Plass, Andrew Shoemaker, Sam Weaver, Mary Young Querido Residente de Boulder: Hace alrededor de una semana, usted debe haber recibido una copia de la Encuesta de la Comunidad de Boulder. Por favor, ignore esta carta si usted ya ha llenado y regresado la encuesta. Si usted aún no ha llenado la encuesta, ¡queremos saber de usted! Su hogar ha sido seleccionado al azar para participar en la Encuesta a la Comunidad de Boulder 2011. La Ciudad de Boulder le está brindando esta importante oportunidad para decirnos lo que usted piensa se los servicios que presta y cómo usted ve la calidad de la vida en Boulder. Su participación en este proceso es muy importante ya que sólo 3,500 hogares han sido seleccionados para llenar la encuesta. Las respuestas a las preguntas de esta encuesta ayudarán al Concejo Municipal de la Ciudad de Boulder a tomar decisiones que afectan a nuestra comunidad y nos proporcionarán información importante que nos ayudará a servirle de la mejor manera posible. Si usted no puede completar la encuesta anexa en Inglés, usted puede pedirle a un amigo o familiar que lo ayude y la regrese en el sobre pre-pagado que se anexa. Usted también puede tomar la encuesta en Español en línea. Visite www.n-r-c.com/survey/boulderSpanish Si usted no tiene acceso a internet en su casa, usted puede utilizar un computador de forma gratuita, en una de las sedes de la Biblioteca Pública de Boulder en: Biblioteca Principal Sede George Reynolds Sede Meadows 1001 Arapahoe Avenue 3595 Table Mesa Drive 4800 Baseline Road Sus respuestas se mantendrán anónimas; ninguna de sus respuestas puede ser vinculada con usted. Las respuestas serán reportadas únicamente en forma de resumen. Notará que varios de los grupos de preguntas del cuestionario están organizados por categoría. Estas categorías se utilizan para identificar objetivos deseables para la comunidad y permiten que los procesos de planificación y presupuesto aseguren que la municipalidad siga progresando, tanto hoy como en el futuro. Estas categorías describen una comunidad que es o tiene:  un buen sistema de gobierno  accesibilidad y conectividad  fuerza económica  sustentabilidad ecológica  saludable y con vitalidad social  segura  vivible Estamos muy emocionados con esta encuesta y esperamos recibir su opinión muy pronto. Su participación en este proceso, nos ayudará a continuar haciendo de Boulder un gran lugar para vivir, trabajar y visitar. Atentamente, Matthew Appelbaum Alcalde Dear Boulder Resident, We want to hear from you! Your household has been randomly selected to be part of a small group of those who will receive a questionnaire about the city of Boulder in the next week. We want to know what you think about life in our community and about the quality of services provided by the city government. All information you share will remain anonymous. Many thanks in advance for your feedback. Sincerely, Estimado Residente de Boulder, ¡Nos interesa su opinión! Su unidad familiar ha sido seleccionada al azar para formar parte de un pequeño grupo de quienes van a recibir un cuestionario acerca de la ciudad de Boulder la próxima semana. Queremos saber lo que piensa acerca de la vida en nuestra comunidad y acerca de la calidad de los servicios que presta el gobierno municipal. Toda la información que nos comunique permanecerá anónima. Agradecemos mucho de antemano sus comentarios. Atentamente, Matthew Applebaum, Mayor, City of Boulder Dear Boulder Resident, We want to hear from you! Your household has been randomly selected to be part of a small group of those who will receive a questionnaire about the city of Boulder in the next week. We want to know what you think about life in our community and about the quality of services provided by the city government. All information you share will remain anonymous. Many thanks in advance for your feedback. Sincerely, Estimado Residente de Boulder, ¡Nos interesa su opinión! Su unidad familiar ha sido seleccionada al azar para formar parte de un pequeño grupo de quienes van a recibir un cuestionario acerca de la ciudad de Boulder la próxima semana. Queremos saber lo que piensa acerca de la vida en nuestra comunidad y acerca de la calidad de los servicios que presta el gobierno municipal. Toda la información que nos comunique permanecerá anónima. Agradecemos mucho de antemano sus comentarios. Atentamente, Matthew Applebaum, Mayor, City of Boulder Dear Boulder Resident, We want to hear from you! Your household has been randomly selected to be part of a small group of those who will receive a questionnaire about the city of Boulder in the next week. We want to know what you think about life in our community and about the quality of services provided by the city government. All information you share will remain anonymous. Many thanks in advance for your feedback. Sincerely, Estimado Residente de Boulder, ¡Nos interesa su opinión! Su unidad familiar ha sido seleccionada al azar para formar parte de un pequeño grupo de quienes van a recibir un cuestionario acerca de la ciudad de Boulder la próxima semana. Queremos saber lo que piensa acerca de la vida en nuestra comunidad y acerca de la calidad de los servicios que presta el gobierno municipal. Toda la información que nos comunique permanecerá anónima. Agradecemos mucho de antemano sus comentarios. Atentamente, Matthew Applebaum, Mayor, City of Boulder Dear Boulder Resident, We want to hear from you! Your household has been randomly selected to be part of a small group of those who will receive a questionnaire about the city of Boulder in the next week. We want to know what you think about life in our community and about the quality of services provided by the city government. All information you share will remain anonymous. Many thanks in advance for your feedback. Sincerely, Estimado Residente de Boulder, ¡Nos interesa su opinión! Su unidad familiar ha sido seleccionada al azar para formar parte de un pequeño grupo de quienes van a recibir un cuestionario acerca de la ciudad de Boulder la próxima semana. Queremos saber lo que piensa acerca de la vida en nuestra comunidad y acerca de la calidad de los servicios que presta el gobierno municipal. Toda la información que nos comunique permanecerá anónima. Agradecemos mucho de antemano sus comentarios. Atentamente, Matthew Applebaum, Mayor, City of Boulder CITY OF BOULDER, COLORADO c/o National Research Center, Inc. 2955 Valmont Road, Suite 300 Boulder, CO 80301 CITY OF BOULDER, COLORADO c/o National Research Center, Inc. 2955 Valmont Road, Suite 300 Boulder, CO 80301 CITY OF BOULDER, COLORADO c/o National Research Center, Inc. 2955 Valmont Road, Suite 300 Boulder, CO 80301 CITY OF BOULDER, COLORADO c/o National Research Center, Inc. 2955 Valmont Road, Suite 300 Boulder, CO 80301 City of Boulder 2014 Community Survey Supplemental Report April 2014 ©Kevin Oliver, November 11, 2013, via Flickr, Creative Commons Attribution. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-14) © 2014 National Research Center, Inc. TABLE OF CONTENTS Appendix H: Selected Results by Survey Type ............................................................................ 2 Appendix I: Results from Youth Survey ...................................................................................... 18 Appendix J: Results from Immigrant Survey ............................................................................. 43 Appendix K: Survey Responses from CU Students.................................................................... 63 Appendix L: Results from “Open” Web survey .......................................................................... 85 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 2 © 2014 National Research Center, Inc. APPENDIX H: SELECTED RESULTS BY SURVEY TYPE The tables in this appendix compare the results of the mailed “scientific” community survey (found in the main report of results) with the results from the open web survey (690 respondents), the youth survey (195 respondents), the immigrant survey (34 respondents) and with results from CU students who responded to the mailed survey or the open web survey (78 respondents). “Don’t know” responses have been removed from these results, so that the information displayed in representative of only those who had an opinion about each item. When referring to Appendix I: Results from Youth Survey, Appendix J: Results from Immigrant Survey, Appendix K: Survey Responses from CU Students and Appendix L: Results from “Open” Web survey, please note that the results do include “don’t know” responses and are representative of all survey respondents, (those who had an opinion, and those that did not) instead of only those who had an opinion. In general terms, more similarities emerged when comparing survey results across each of the survey types. A variety of notable differences include the following:  Open web survey respondents typically had lived in Boulder longer than respondents to the scientific community survey, immigrant survey, youth survey and CU student respondents.  Immigrant survey respondents felt a higher sense of safety from wildland fires compared to survey respondents from the other types of surveys. Open web survey respondents felt less safe in the Municipal Campus/Main Library area during the day and open web and scientific community survey respondents felt less safe in these areas at night compared to immigrant, youth and CU student survey respondents. Youth and immigrant survey respondents felt safer on multi-use paths.  Immigrant survey respondents and CU student respondents reported using a high frequency transit network bus, an RTD bus in Boulder, a bus between Boulder and Denver more often than respondents from other survey types along with commuting to work by bicycle.  As expected, CU students were more likely to have visited the University Hill Business district and nearly all survey respondents, regardless of survey type, had visited the Pearl Street Mall in the last 12 months.  Open web survey respondents and immigrant survey respondents were twice as likely as scientific survey respondents to have used services or facilities of the Senior Centers.  Far fewer CU students had composted food or yard waste through a curbside collection program and most or all respondents of each type of survey had recycled.  Few survey respondents regardless of survey type had attended a public meeting or a City Council meeting, however more open web survey respondents had attended these compared to respondents from other survey types.  Youth survey respondents and CU students were more pleased with the overall direction the city is taking and indicated being less informed about major issues in the city of Boulder compared to the scientific and open web survey respondents. Immigrant and youth survey respondents were more likely to feel included in Boulder.  Significantly more open web survey respondents gave high quality ratings to the assistance given to businesses to keep them in Boulder, attracting and retaining affordable shopping opportunities and the retention and expansion of quality jobs in City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 3 © 2014 National Research Center, Inc. Boulder compared to the scientific survey respondents. When looking at these items through the lens of importance, scientific survey respondents felt the retention and expansion of quality jobs in Boulder was more important compared to the open web survey respondents and the open web survey respondents felt attracting and retaining affordable shopping opportunities and assistance to businesses to keep them in Boulder were more important.  CU students tended to give lower ratings of importance for most services related to children, youth, seniors, low-income and affordable housing programs.  Scientific survey respondents gave higher quality ratings to police response to community problems or needs, flood or natural hazard education, and crime prevention compared to open web survey respondents and both survey types gave similar importance ratings to these services.  Open web survey respondents were more likely to use the City of Boulder Web site to obtain information about the city while immigrant survey respondents were more likely to use the Colorado Daily, Boulder County Business report, inserts in the water utility bill and mailings to their home address.  Immigrant survey respondents showed less support for increased taxes or fees to fund even more flood mitigation improvements and they gave lower ratings for the Boulder government’s response to the September 2013 floods compared to survey respondents from the other survey types.  Immigrant survey respondents were significantly more likely than others to use the listed programs and services the library is considering offering. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 4 © 2014 National Research Center, Inc. Table 1: Question 1 by Survey Type Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate. . . Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Your overall quality of life in Boulder, taking all things into consideration 95% 92% 84% 95% 96% Overall quality of your neighborhood 87% 87% 72% 92% 80% The sense of community in Boulder 65% 64% 77% 81% 61% Community acceptance of all people 58% 52% 53% 82% 53% Race and ethnic relations in Boulder 42% 44% 53% 56% 50% Boulder as a place to work 76% 78% 81% 82% 70% Boulder as a place to go to school NA NA NA 95% NA Overall Boulder city government operations 55% 56% 67% 70% 59% Overall ease of getting to the places you usually visit 70% 65% 81% 84% 71% Quality of the natural environment 96% 96% 87% 96% 94% Quality of indoor and outdoor recreation 93% 95% 84% 94% 94% Opportunities to attend arts/cultural events 78% 83% 70% 82% 71% Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 55% 50% 63% NA 60% Access to a variety of housing options 25% 20% 35% 60% 34% Employment opportunities 43% 41% 61% 63% 44% Shopping opportunities 77% 69% 80% 82% 69% Percent "very good" or "good." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 5 © 2014 National Research Center, Inc. Table 2: Question 2 by Survey Type Please rate how safe you feel from each of the following in Boulder: Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Violent crimes (e.g., rape, robbery, homicide) 88% 86% 88% 84% 76% Property crimes (e.g., burglary, theft, criminal mischief) 78% 73% 74% 78% 75% Structural/house fires 82% 80% 90% 80% 88% Wildland fires 53% 51% 73% 57% 61% Floods 43% 41% 38% 42% 35% Traffic-related incidents (road rage, bike- car conflicts, etc.) 38% 41% 55% 55% 47% Discrimination due to your background or personal characteristics 74% 65% 71% 75% 75% Bullying and harassment NA NA NA 67% NA Percent "very" or "somewhat" safe. Table 3: Question 3 by Survey Type Please tell us how safe you feel in each of the following areas in Boulder. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Downtown Commercial Area during the day 96% 91% 87% 95% 98% Downtown Commercial Area at night 67% 61% 64% 54% 61% Municipal Campus / Main Library area during the day 75% 62% 80% 80% 84% Municipal Campus / Main Library area at night 39% 27% 50% 50% 43% Your neighborhood during the day 97% 96% 87% 95% 94% Your neighborhood at night 86% 87% 77% 87% 84% City Parks 71% 65% 77% 81% 74% Multi-use paths (e.g. Boulder Creek Path) 58% 51% 68% 73% 55% Main Library 70% 61% 81% 76% 71% Branch Libraries 87% 85% 81% 83% 79% At your school NA NA NA 89% NA Percent "always" or "usually" safe. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 6 © 2014 National Research Center, Inc. Table 4: Question 4 by Survey Type In the last 12 months, about how many times, if ever, have you done the following things? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 70% 70% 90% NA 90% Rode another RTD bus within Boulder 56% 56% 90% NA 73% Rode a bus between Boulder and Denver 72% 68% 73% NA 82% Commuted to work by bicycle 55% 44% 53% NA 76% Visited the Pearl Street Mall 99% 98% 97% NA 100% Visited the University Hill business district 84% 77% 73% NA 96% Visited Boulder open space or mountain parks 97% 97% 93% NA 98% Recycled paper or containers from your home 98% 98% 93% NA 96% Composted food waste through the curbside collection program 49% 58% 69% NA 31% Composted yard waste through the curbside collection program 49% 61% 70% NA 24% Made energy improvements to your home or business 63% 70% 69% NA 63% Attended a public meeting or event about city matters 28% 49% 30% NA 22% Attended a City Council meeting 12% 27% 30% NA 8% Watched a City Council meeting on cable TV Channel 8 27% 43% 37% NA 16% Watched a news program on cable TV Channel 8 26% 40% 53% NA 20% Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 56% 52% 73% NA 68% Participated in any of the North, South or East Recreation Centers’ programs or classes 34% 48% 53% NA 14% Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 64% 63% 60% NA 57% Visited any neighborhood parks (play areas and playgrounds) 87% 83% 82% NA 86% Used the services or facilities of the East or West Senior Centers 13% 29% 27% NA 6% Percent who participated at least once in the last 12 months. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 7 © 2014 National Research Center, Inc. Table 5: Question 5 by Survey Type Please rate to what extent you agree or disagree with the following statements. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students I am pleased with the overall direction the city is taking 61% 53% 63% 75% 73% I inform myself about major issues in the city of Boulder 66% 84% 50% 42% 53% I take the initiative to let elected officials or city staff know what I think 23% 35% 20% 19% 16% Boulder’s City Council implements policies that reflect the values of the Boulder community 43% 36% 33% 59% 45% I feel included in the Boulder community 50% 51% 63% 72% 53% I know that YOAB (Youth Opportunities Advisory Board) represents youth voice in city government NA NA NA 63% NA Percent "strongly agree" or "agree." Table 6: Question 6 by Survey Type Please rate how well you think the City of Boulder does on each of the following: Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Being responsive to residents and businesses 58% 54% 67% NA 63% Effectively planning for the future 63% 56% 63% NA 72% Working through critical issues facing the city 54% 49% 69% NA 71% Gathering feedback from residents on new policies or projects; conducting public processes 56% 53% 61% NA 57% Providing access to information about issues, events and meetings 64% 64% 52% NA 65% Spending tax dollars wisely 38% 40% 48% NA 49% Informing the public about how tax dollars are used 35% 36% 38% NA 31% Responding to emergencies and natural disasters (flood, wildfire) 83% 84% 79% NA 88% Percent "very well" or "well." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 8 © 2014 National Research Center, Inc. Table 7: Question 8 (Quality) by Survey Type For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Managing congestion and traffic flow 35% 32% 53% 54% 30% High frequency transit routes 58% 58% 59% 66% 63% Bus routes and schedules NA NA NA 78% NA Affordability of bus passes/bus fares NA NA NA 69% NA Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 86% 82% 67% 71% 84% Snow and ice control on major streets 47% 44% 55% NA 57% Street repair (potholes, crack repair, etc.) 39% 37% 47% NA 29% Street sweeping 54% 48% 53% NA 60% Street lighting 54% 55% 54% 74% 54% Sidewalk maintenance 57% 52% 66% NA 56% Assistance to businesses to keep them in Boulder 42% 84% 46% NA 50% Attracting/retaining “discount” or “affordable” shopping opportunities 33% 83% 42% 62% 43% Retention and expansion of quality jobs in Boulder 45% 79% 40% NA 39% Acquiring and managing open space and mountain parks lands 89% 86% 79% 80% 89% Helping Boulder to be an environmentally sustainable community NA NA NA 88% NA Energy conservation and efficiency programs 78% 77% 64% NA 83% Renewable energy programs 65% 33% 56% NA 69% Recycling and composting collection services 81% 66% 46% NA 76% Water conservation programs 61% 65% 62% NA 67% Cable TV Channel 8 (council coverage, city news, local talk shows) 50% 39% 41% NA 50% City of Boulder Web site (www.bouldercolorado.gov) 54% 18% 39% NA 62% City social media Web sites (e.g. Facebook, Twitter, YouTube) 43% 37% 40% NA 56% Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 82% 64% 71% 86% 76% North, South or East Recreation Centers’ programs and classes 75% 46% 60% 92% 52% City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 9 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 78% 82% 64% 90% 79% Neighborhood parks (play areas and playgrounds) 83% 88% 59% 86% 84% Boulder Public Libraries & library services 80% 75% 71% 90% 84% Services for children (age 12 and under) 64% 68% 50% 70% 74% Services for youth (age 13 to 21) 56% 87% 50% 68% 85% Services for seniors (age 65 and older) 63% 61% 59% NA 59% Services for low-income families 54% 78% 50% 60% 46% Providing spaces for and access to a variety of arts/cultural events 67% 74% 40% 81% 67% Art in public places 60% 72% 46% 76% 62% Programs to reduce homelessness 35% 81% 42% 47% 30% Drinking water services 71% 81% 61% NA 71% Mosquito or pest control programs 48% 56% 50% NA 52% Percent "very good" or "good." Table 8: Question 8 (Importance) by Survey Type For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Managing congestion and traffic flow 83% 61% 85% 63% 84% High frequency transit routes 85% 42% 92% 79% 87% Bus routes and schedules NA NA NA 76% NA Affordability of bus passes/bus fares NA NA NA 68% NA Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 83% 33% 81% 87% 77% Snow and ice control on major streets 86% 75% 81% NA 87% Street repair (potholes, crack repair, etc.) 73% 29% 85% NA 67% Street sweeping 41% 87% 60% NA 48% Street lighting 71% 83% 79% 77% 71% Sidewalk maintenance 71% 74% 85% NA 72% Assistance to businesses to keep them in Boulder 75% 86% 70% NA 66% City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 10 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Attracting/retaining “discount” or “affordable” shopping opportunities 52% 80% 80% 70% 59% Retention and expansion of quality jobs in Boulder 89% 67% 79% NA 91% Acquiring and managing open space and mountain parks lands 86% 52% 87% 84% 92% Helping Boulder to be an environmentally sustainable community NA NA NA 83% NA Energy conservation and efficiency programs 82% 72% 71% NA 85% Renewable energy programs 79% 50% 83% NA 82% Recycling and composting collection services 85% 60% 72% NA 81% Water conservation programs 85% 48% 87% NA 84% Cable TV Channel 8 (council coverage, city news, local talk shows) 29% 35% 50% NA 28% City of Boulder Web site (www.bouldercolorado.gov) 69% 79% 52% NA 63% City social media Web sites (e.g. Facebook, Twitter, YouTube) 32% 53% 52% NA 35% Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 73% 67% 81% 77% 57% North, South or East Recreation Centers’ programs and classes 67% 68% 83% 78% 38% Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 66% 58% 78% 66% 44% Neighborhood parks (play areas and playgrounds) 81% 87% 84% 74% 64% Boulder Public Libraries & library services 84% 89% 85% 87% 72% Services for children (age 12 and under) 78% 82% 79% 80% 56% Services for youth (age 13 to 21) 78% 84% 83% 88% 54% Services for seniors (age 65 and older) 79% 85% 70% NA 62% Services for low-income families 78% 80% 73% 87% 68% Providing spaces for and access to a variety of arts/cultural events 70% 68% 72% 77% 59% Art in public places 54% 50% 76% 68% 42% Programs to reduce homelessness 80% 76% 80% 66% 71% Drinking water services 91% 91% 81% NA 88% Mosquito or pest control programs 69% 64% 71% NA 68% Percent "essential" or "very important." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 11 © 2014 National Research Center, Inc. Table 9: Question 9 (Quality) by Survey Type For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Preserving the city’s historic features and attributes 70% 67% 62% 84% 65% Affordable housing programs for low income people 39% 43% 37% NA 15% Affordable housing programs for middle income people 24% 29% 33% NA 21% Building and housing code enforcement 46% 43% 48% NA 42% Enforcement of residential over- occupancy regulations 32% 26% 58% NA 30% Enforcement of home business regulations 32% 26% 48% NA 29% Noise control enforcement 45% 44% 63% NA 69% Ice and snow removal, trash and weed control enforcement 42% 37% 69% NA 43% Median maintenance 54% 50% 57% NA 44% Crime prevention 70% 54% 73% 80% 51% Police presence in your neighborhood 47% 71% 61% 59% 60% Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 65% 75% 69% 80% 71% Police presence in and around your school NA NA NA 77% NA Police traffic enforcement 53% 57% 59% NA 58% Police response to community problems or needs 65% 36% 75% NA 57% Flood or natural hazard education 48% 24% 52% NA 41% Emergency Preparation 59% 51% 65% NA 42% Fire safety education 50% 68% 61% NA 57% Fire response 77% 33% 67% NA 53% Emergency medical services 80% 72% 67% NA 67% Boulder Municipal Court 60% 40% 52% NA 64% Percent "very good" or "good." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 12 © 2014 National Research Center, Inc. Table 10: Question 9 (Importance) by Survey Type For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Preserving the city’s historic features and attributes 58% 60% 79% 73% 54% Affordable housing programs for low income people 69% 51% 88% NA 71% Affordable housing programs for middle income people 75% 66% 76% NA 70% Building and housing code enforcement 61% 60% 65% NA 50% Enforcement of residential over- occupancy regulations 43% 72% 64% NA 42% Enforcement of home business regulations 32% 60% 62% NA 21% Noise control enforcement 58% 86% 73% NA 53% Ice and snow removal, trash and weed control enforcement 74% 82% 75% NA 63% Median maintenance 39% 62% 69% NA 31% Crime prevention 92% 91% 87% 92% 85% Police presence in your neighborhood 63% 61% 81% 55% 60% Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 74% 73% 74% 78% 67% Police presence in and around your school NA NA NA 79% NA Police traffic enforcement 61% 60% 81% NA 54% Police response to community problems or needs 87% 87% 79% NA 74% Flood or natural hazard education 78% 77% 65% NA 65% Emergency Preparation 83% 87% 82% NA 77% Fire safety education 76% 76% 74% NA 67% Fire response 92% 96% 78% NA 80% Emergency medical services 93% 96% 76% NA 83% Boulder Municipal Court 76% 79% 89% NA 61% Percent "essential" or "very important." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 13 © 2014 National Research Center, Inc. Table 11: Question 12 by Survey Type If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Courteous, respectful and professional 85% 90% 64% 80% 89% I received the assistance I needed 80% 83% 64% 79% 79% Percent "very good" or "good." Table 12: Question 13 by Survey Type How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Cable TV Channel 8 15% 17% 32% 18% 11% City of Boulder Web site (www.bouldercolorado.gov) 63% 70% 50% 57% 59% City social media Web sites (e.g. Facebook, Twitter, YouTube) 27% 23% 41% 57% 37% The Boulder Daily Camera 63% 76% 64% 65% 57% The Colorado Daily 28% 22% 64% 33% 43% Boulder County Business Report 10% 13% 38% NA 7% Inserts in the water utility bill 26% 26% 50% NA 22% Mailings to your home address 58% 56% 53% NA 55% Listserves (where you sign up to be part of a group receiving e-mails from the city) 25% 39% 38% 19% 22% Percent "very likely" or "likely." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 14 © 2014 National Research Center, Inc. Table 13: Question 14 by Survey Type Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students No 53% 44% 63% NA 50% Yes, up to double the current amount 43% 52% 33% NA 46% Yes, up to triple the current amount 4% 4% 4% NA 4% Total 100% 100% 100% NA 100% Table 14: Question 15 by Survey Type Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students How would you rate the Boulder city government’s response to the September 2013 Floods? 83% 84% 63% NA 87% Percent "very good" or "good." Table 15: Question 16 by Survey Type The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Streaming or downloadable movies 54% 57% 74% 53% 57% Streaming or downloadable music 42% 41% 76% 48% 50% Downloadable e-books and/or audiobooks 58% 60% 83% 47% 62% e-Magazines for computer, tablet or phone 39% 43% 59% 34% 38% Online video classes/courses 34% 39% 74% 41% 40% Research databases for school or business 40% 43% 74% 67% 50% Literary, film, or concert programs 42% 45% 70% 46% 48% Dance, theater, history or science programming 42% 41% 75% 39% 53% Percent "very likely" or "likely." City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 15 © 2014 National Research Center, Inc. Table 16: Question 17 by Survey Type Are you eligible to have an Eco- Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students don’t know if I am eligible for an Eco- Pass 26% 13% 36% 55% 13% no, I am not eligible for an Eco-Pass 26% 27% 11% 16% 3% yes, through my employer 21% 36% 4% 6% 7% yes, through my neighborhood program 10% 19% 7% 19% 5% yes, a CU Boulder student Buff One pass 11% 3% 29% 3% 72% yes, a CU Boulder faculty/staff Buff One pass 7% 5% 4% 0% 5% yes, other pass: 2% 2% 11% 3% 1% Table 17: Question 18 by Survey Type On average, how often do you use your Eco-Pass? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students I did not pick up my Eco Pass 18% 12% 36% NA 8% Less often than once a month 20% 31% 14% 27% 14% About once every two weeks 10% 13% 9% 7% 11% About once a month 10% 10% 5% 5% 5% About once a week 11% 7% 0% 20% 9% More than once a week 32% 29% 36% 41% 54% Total 100% 100% 100% 100% 100% Youth respondents did not have the option “I did not pick up my Eco Pass.” City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 16 © 2014 National Research Center, Inc. Table 18: Question 22 by Survey Type About how many years have you lived in Boulder? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students One year or less 11% 9% 19% 7% 17% 2 to 5 years 30% 15% 30% 13% 58% 6 to 10 years 18% 15% 33% 22% 10% 11 to 15 years 6% 12% 15% 30% 3% 16 to 20 years 7% 10% 4% 28% 3% More than 20 years 27% 39% 0% 0% 9% Total 100% 100% 100% 100% 100% Table 19: Question 27 by Survey Type Please check the one box that most closely describes the type of housing unit you live in. Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students A detached single family home 38% 57% 14% 74% 23% An apartment in an apartment complex 33% 8% 34% 6% 48% An apartment in a single family home 2% 3% 0% 2% 5% A condominium or town house 25% 28% 7% 11% 19% A mobile home 0% 1% 34% 5% 0% Group quarters (sorority/fraternity house, dorm, nursing home) 1% 0% 7% NA 1% Other 1% 2% 3% 1% 3% Total 100% 100% 100% 100% 100% Youth respondents did not have the option of “Group Quarters.” City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 17 © 2014 National Research Center, Inc. Table 20: Question 31 by Survey Type Do you have regular, convenient access to the internet? Survey Type Scientific Community Survey Open Web Survey Immigrant Survey Youth Survey CU Students Yes 97% 98% 100% 100% 97% Where? (check all that apply) at home 97% 97% 88% 99% 100% at work 64% 68% 48% 72% at school NA NA NA 95% NA on a "smart" phone or PDA 69% 67% 44% 80% 65% a public facility (e.g. library or school) 27% 27% 28% 78% 71% A public facility was "at the library" on the Youth survey. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 18 © 2014 National Research Center, Inc. APPENDIX I: RESULTS FROM YOUTH SURVEY A total of 195 completed surveys were received from Boulder youth; 96 of these were completed online. Table 21: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . N/A or don't know Very good Good Neither good nor bad Bad Very bad Total Your overall quality of life in Boulder, taking all things into consideration 1% N=2 61% N=115 34% N=64 4% N=7 1% N=1 1% N=1 100% N=190 Overall quality of your neighborhood 3% N=6 51% N=96 38% N=72 6% N=11 1% N=2 1% N=1 100% N=188 The sense of community in Boulder 2% N=3 34% N=64 46% N=87 16% N=30 2% N=3 1% N=2 100% N=189 Community acceptance of all people 4% N=7 32% N=61 47% N=90 13% N=25 3% N=6 1% N=2 100% N=191 Race and ethnic relations in Boulder 6% N=11 15% N=28 38% N=72 33% N=63 7% N=13 2% N=3 100% N=190 Boulder as a place to work 26% N=49 26% N=48 35% N=65 12% N=23 1% N=1 1% N=1 100% N=187 Boulder as a place to go to school 4% N=7 66% N=125 25% N=48 3% N=6 1% N=1 1% N=2 100% N=189 Overall Boulder city government operations 24% N=45 11% N=21 42% N=79 19% N=35 3% N=5 2% N=3 100% N=188 Overall ease of getting to the places you usually visit 2% N=3 40% N=75 43% N=82 12% N=23 2% N=4 1% N=2 100% N=189 Quality of the natural environment 2% N=4 62% N=118 31% N=59 3% N=5 0% N=0 2% N=3 100% N=189 Quality of indoor and outdoor recreation 3% N=5 60% N=114 31% N=59 5% N=9 1% N=1 1% N=1 100% N=189 Opportunities to attend arts/cultural events 5% N=10 42% N=79 36% N=68 14% N=27 2% N=4 1% N=1 100% N=189 Access to a variety of housing options 26% N=48 15% N=28 30% N=56 14% N=26 13% N=24 3% N=5 100% N=187 Employment opportunities 29% N=54 12% N=22 33% N=61 19% N=35 6% N=12 1% N=2 100% N=186 Shopping opportunities 4% N=7 36% N=67 44% N=82 15% N=28 1% N=2 1% N=2 100% N=188 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 19 © 2014 National Research Center, Inc. Table 22: Question 2 Please rate to what extent you agree or disagree with the following statements. N/A or don't know Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 14% N=24 15% N=26 50% N=89 16% N=29 4% N=7 1% N=2 100% N=177 I inform myself about major issues in the city of Boulder 10% N=17 10% N=18 28% N=49 33% N=58 17% N=30 2% N=3 100% N=175 I take the initiative to let elected officials or city staff know what I think 14% N=25 5% N=8 12% N=21 20% N=35 37% N=65 12% N=21 100% N=175 Boulder’s City Council implements policies that reflect the values of the Boulder community 26% N=45 12% N=20 32% N=55 23% N=40 6% N=11 1% N=1 100% N=172 I feel included in the Boulder community 6% N=10 17% N=30 51% N=87 22% N=38 3% N=5 1% N=2 100% N=172 I know that YOAB (Youth Opportunities Advisory Board) represents youth voice in city government 16% N=27 26% N=45 28% N=48 19% N=33 9% N=16 3% N=5 100% N=174 Question 3: What do you think should be the top three priorities on the Boulder City Council related to youth issues? First priority:  ?  Abuse of illegal substances, not necessarily use  Academic studies  Bad influences in living areas  Better roads in some communities  Better student bus passes, they can get pricey if you ride the bus too and from school everyday  Bus times  Buses run later  college funding  Community  connection to outdoors  Destroying drug dudes  Discrimination  Drug education  drug use  Education  education  Education  education  Education  Education on suicide and depression  Education-particularly in elementary schools and minorities  Emotional Health  Employment  Employment  Employment opportunities  Ending discrimination  Engagement with undocumented immigrant/ Latino community  Ensuring that the schools are thought of as safe  Environmental City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 20 © 2014 National Research Center, Inc.  equality  Equity  Events catered to youth  Finding better housing opportunities  Fun events for teens  Get kids outside  Give minors pensions  Have more shopping opportunities for the youth  Help the students with school/college related issues  Helping students who suffer with mental illness  Homeless youth  Homeless youth  Homelessness  Homelessness  Homelessness  I want a playground, high school  Inclusion and closing the achievement gap between different parts of Boulder  Increasing places for youths to go  Inter-school cooperation  Involvement and promotion of the arts  Job opportunities  Job opportunities for youth  Less homeless people. S  LGBT Groups  Make sure that kids aren't homeless  Making sure they aren't homeless  making sure youth have a voice (YOAB, this survey, etc.)  marijuana education  Mental health  Mental health  Mental health  Mental Health  Mental health awareness  More after school programs  More buses  More buses  More convenient to travel by bus  More integration between boulder city and school programs  More job opportunities  More multi use trails that includes mountain bikes  More opportunities for jobs  More outdoor recreation  More teen opportunities for activities; not much.  More youth art activities  New skate park  Nike store at 29th  Not sure  Noun  Out of school education opportunities  Parks  Parks  Parks in neighborhood  Places to hang out  Places to hang out  Pot  potato  Preventing substance abuse  Publicize youth board member options  Recreational activities  Recreational Opportunities  Recreational options  Rehab programs  Revamp south boulder rec center w spin room? Bigger pool?  RTD Improvements  RTD transportation can always be improved  Safe places for teens  Safety  Safety on busses  School  School funding  School funding  School Quality  School/funding  School-Related Stress  Schools  Schools  Schools  Self love  Self love/mental health  Sex ed.  Sexual orientation  Stabilizing school budgets City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 21 © 2014 National Research Center, Inc.  Standardized tests  Stopping bullying  Substance control in schools  Suicide  Suicide awareness  Teen homelessness  Teen homelessness  Teen Pregnancy  Transportation  Transportation  Transportation timing  underage drinking/drug use  Underage drug use  Warm buses  Yes  Youth center  youth community  Youth involvement in their education such as youth led classes  Youth job opportunities Second priority:  ?   Academic/Extracurricular assistance  Accentuating art education  activities  Activities for youth to become united  Addiction education  anti-bullying  Art opportunities  Availability to obtain a job  Better sex education gay/straight  Bring a Nike outlet to boulder  Cheaper youth access to RTD (not just $40 monthly passes)  college funding  continuing to improve the quality of things like city green space and bus routes, that many youth use often  Create free programs for them to attend  Dealing with discrimination issues  Drug Abuse  Drug awareness  Drug rehab programs  easily accessible information for teen job opportunities  education  education  Education  Education  education  education  Education Improvements  Education on the GLBTGA community  Employment  Employment  Employment opportunities  Employment Opportunities  Employment options  Encouraging respect for the environment  Environment-applies to everyone  Extra cum. Activities.  Fitness  Fixing Arapahoe already  focusing on certain topics in school  Fun events for teens  Fun safe club  Fun safe club  Getting kids involved in school activities early on  Give kids a safe place to hang out  Giving back  Graffiti  Guiding youth into jobs/summer programs  Having more, affordable after school activities available.  health  how do apply/ where for jobs  Inclusive and equitable Health Classes  Increasing accessibility to such places  involvement  Job integration and internship opportunities  Jobs  Kids being over weight  Latino Youth included  Leadership  Less prejudice of new ideas/styles  Make sure kids get the best education possible City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 22 © 2014 National Research Center, Inc.  Marijuana  Mental health  Mental Health  More after school activities  More art type stuff, music etc.  More art/cultural affairs  More buses  More buses on weekends  More community clubs that would be attractive outside of CU  More day to day activities  More employment opportunities for the youth  More fun things that teens can do  More money for class rooms  More places to chill at  More public opportunities for showcasing talent, eg. Art contests.  more reduced rate opportunities re: activities  More school outreach  More work opportunities  New skate park  New skate park  No  Non-english speaking students  Opportunities for meeting new people  Opportunity/fin. Support  Organized activities  Other opportunities to go hang out, not on the hill  Panda express at 29th  Parental abuse  Plow the roads better  potato  Present more opportunities for after school activities.  Pressure  Prices  Protection in the city of boulder  Race roles  Safe and fun place for kids to hang out  Safe place for teens  Safe places to hang out  Safety  Safety  Safety in regard to homeless population  School  Sex education  Shopping  Shopping opportunities  Sports  Stress  Studies  Support  Teachers living in boulder  Teen pregnancy  Transportation  Transportation  Transportation  Transportation to school  Verb  Volunteer and job opportunities for teens  Youth Discrimination  Youth discrimination in public accommodation  Youth leadership positions in government/ school board  Youth rights in the community Third priority:  ?   A fun safe environment  Activities  Adjective  Alcohol use  Anti-bullying should be enforced in middle schools  Appropriate support systems  Becoming global/community oriented citizens  Better, more class options  Big pool parties  Bike paths  Body Image  building a sense of community  Bullying and how to prevent it  Charity  Civil rights  Closer liaison with student population City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 23 © 2014 National Research Center, Inc.  Community  community service  Community service  connection with the outdoors  Coping with extreme social adversity  Drug abuse  Drug awareness  Drug/alcohol free activities that are fun  drugs  Drugs  Educate high school kids on how to live on their own after they finish school  educating about the dangers of drugs and alcohol  Education about environment  Employment Opportunities  Employment opportunities career  Ensuring adequate transportation opportunities  Ethnic recreations in boulder  Free stuff  Have more jobs open during the summer  Health  Health  Helping out in the community  Home situations  HOMELESSNESS  I don't know  Improving relationships between business owners and younger customers  Interventions for teens  involvement in extracurricular activities  Job opportunities  Job Opportunities  Less marijuana regulations for teens.  Low cost apartment for students  Low cost of places to live for students  Maintaining wellness  Make Public transportation as cheap, save and easy as possible.  Make them interact in any fun or helpful activity  Make this shorter!!!  Making sure they go to school  mental health  Mental health  Mental health  Mental Health Issues  More access to variety of housing options  More educational programs about what boulder offers  More money for educational programs  More opportunities for high schoolers to work  More sport leagues  More tax money to hire more teachers  New skate park  New skate park  No drugs  No more gluten free!!!  Opportunity  Outside of school nonacademic opportunities, clubs, etc.  Perhaps  Political difference  Pressure  Racial minority youth support  Raise Minimum Wage/ Lessen Restrictions on Minors Working  Restaurant Options  Restaurant options  Restaurant options  Restorative Justice in school  Safe, fun environment to hang out  Safe/fun environment for kids to hangout  Scholarship opportunities  School  School  sexual health  Snow days  Snow days  Social acceptance  Spreading word about the library and the fact that there is a place for teens to go.  student involvement in the community  suicide prevention  Support youth who do not come from wealthy families  The bridge beanery  tomato  Transportation  Transportation (rtd) City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 24 © 2014 National Research Center, Inc.  Underaged Smoking  Youth involvement in city affairs  Youth Participation in City of Boulder Events Table 23: Question 4a (Quality of Service) For each of the following services provided by the City of Boulder, first please rate the quality of the service and then how important each of these services are to the Boulder community. Don't know Very good Good Neither good nor bad Bad Very bad Total Preserving the city’s historic features and attributes 25% N=39 17% N=27 46% N=71 10% N=15 1% N=1 2% N=3 100% N=156 Managing congestion and traffic flow 7% N=10 18% N=27 32% N=48 28% N=42 12% N=18 2% N=3 100% N=148 High frequency transit routes (like the HOP,LEAP, BOUND, etc.) 7% N=11 23% N=36 38% N=59 21% N=32 8% N=12 3% N=4 100% N=154 Bus routes and schedules 5% N=8 25% N=38 49% N=75 14% N=21 6% N=9 1% N=1 100% N=152 Affordability of bus passes/bus fares 7% N=11 14% N=21 50% N=74 20% N=29 7% N=10 2% N=3 100% N=148 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 9% N=14 28% N=43 37% N=56 18% N=27 4% N=6 5% N=7 100% N=153 Street lighting 9% N=13 25% N=38 42% N=64 15% N=22 5% N=7 5% N=7 100% N=151 Attracting/retaining “discount” or “affordable” shopping opportunities 13% N=20 12% N=18 41% N=62 23% N=35 9% N=14 1% N=1 100% N=150 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 5% N=8 36% N=53 46% N=68 11% N=16 1% N=2 1% N=2 100% N=149 North, South or East Recreation Centers’ programs and classes 11% N=16 43% N=63 39% N=58 6% N=9 1% N=1 1% N=1 100% N=148 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 14% N=20 33% N=49 45% N=66 7% N=11 1% N=1 1% N=1 100% N=148 Neighborhood parks (play areas and playgrounds) 8% N=12 32% N=48 47% N=69 9% N=14 2% N=3 1% N=2 100% N=148 Boulder Public Libraries & library services 7% N=10 49% N=72 35% N=51 7% N=10 1% N=2 1% N=1 100% N=146 Services for children (age 12 and under) 18% N=27 21% N=31 36% N=53 22% N=33 1% N=2 1% N=1 100% N=147 Services for youth (age 13 to 21) 16% N=24 8% N=12 49% N=72 19% N=28 7% N=10 1% N=2 100% N=148 Services for low-income families 26% N=37 9% N=13 35% N=51 24% N=35 5% N=7 1% N=1 100% N=144 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 25 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, first please rate the quality of the service and then how important each of these services are to the Boulder community. Don't know Very good Good Neither good nor bad Bad Very bad Total Providing spaces for and access to a variety of arts/cultural events 15% N=23 24% N=36 45% N=67 13% N=20 1% N=2 1% N=2 100% N=150 Art in public places 19% N=29 21% N=31 41% N=61 16% N=24 2% N=3 1% N=2 100% N=150 Reducing homelessness 23% N=35 12% N=18 25% N=37 25% N=37 9% N=14 7% N=10 100% N=151 Acquiring open space lands 20% N=30 23% N=34 41% N=62 13% N=19 1% N=1 3% N=4 100% N=150 Helping Boulder to be an environmentally sustainable community 7% N=10 35% N=53 47% N=70 7% N=11 2% N=3 2% N=3 100% N=150 Crime prevention 29% N=43 18% N=27 39% N=57 11% N=17 1% N=2 1% N=2 100% N=148 Police presence in your neighborhood 17% N=25 13% N=20 36% N=53 21% N=32 9% N=13 4% N=6 100% N=149 Police presence in and around your school 22% N=33 27% N=40 33% N=48 12% N=18 3% N=5 2% N=3 100% N=147 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 16% N=23 23% N=33 45% N=66 12% N=17 4% N=6 1% N=1 100% N=146 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 26 © 2014 National Research Center, Inc. Table 24: Question 4b (Importance of Service) For each of the following services provided by the City of Boulder, first please rate the quality of the service and then how important each of these services are to the Boulder community. Don't know Essential Very important Somewhat important Not at all important Total Preserving the city’s historic features and attributes 14% N=18 22% N=28 42% N=54 22% N=28 2% N=2 100% N=130 Managing congestion and traffic flow 12% N=15 18% N=23 37% N=46 18% N=23 14% N=18 100% N=125 High frequency transit routes (like the HOP, LEAP, BOUND, etc.) 6% N=8 35% N=45 39% N=50 19% N=24 1% N=1 100% N=128 Bus routes and schedules 9% N=11 30% N=38 39% N=50 21% N=27 1% N=1 100% N=127 Affordability of bus passes/bus fares 10% N=12 29% N=36 33% N=41 26% N=33 2% N=3 100% N=125 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 6% N=7 36% N=45 47% N=59 11% N=14 1% N=1 100% N=126 Street lighting 10% N=12 32% N=40 38% N=47 19% N=24 2% N=2 100% N=125 Attracting/retaining “discount” or “affordable” shopping opportunities 17% N=21 26% N=32 32% N=40 22% N=27 3% N=4 100% N=124 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 10% N=13 34% N=43 35% N=45 18% N=23 2% N=3 100% N=127 North, South or East Recreation Centers’ programs and classes 13% N=16 41% N=51 27% N=33 19% N=23 1% N=1 100% N=124 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 13% N=16 26% N=33 31% N=39 27% N=34 2% N=3 100% N=125 Neighborhood parks (play areas and playgrounds) 6% N=8 32% N=40 37% N=46 23% N=29 1% N=1 100% N=124 Boulder Public Libraries & library services 9% N=11 41% N=50 38% N=46 12% N=14 0% N=0 100% N=121 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 27 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, first please rate the quality of the service and then how important each of these services are to the Boulder community. Don't know Essential Very important Somewhat important Not at all important Total Services for children (age 12 and under) 25% N=32 24% N=31 36% N=47 15% N=19 1% N=1 100% N=130 Services for youth (age 13 to 21) 15% N=19 36% N=46 40% N=51 10% N=13 0% N=0 100% N=129 Services for low-income families 16% N=20 44% N=56 29% N=37 9% N=12 2% N=2 100% N=127 Providing spaces for and access to a variety of arts/cultural events 11% N=14 39% N=49 29% N=37 17% N=22 3% N=4 100% N=126 Art in public places 18% N=23 21% N=27 35% N=46 22% N=28 5% N=6 100% N=130 Reducing homelessness 16% N=20 35% N=45 21% N=27 22% N=29 6% N=8 100% N=129 Acquiring open space lands 16% N=21 32% N=41 38% N=49 10% N=13 3% N=4 100% N=128 Helping Boulder to be an environmentally sustainable community 11% N=14 38% N=49 36% N=47 12% N=16 2% N=3 100% N=129 Crime prevention 8% N=10 54% N=68 30% N=38 7% N=9 0% N=0 100% N=125 Police presence in your neighborhood 10% N=12 22% N=27 27% N=33 37% N=45 4% N=5 100% N=122 Police presence in and around your school 5% N=6 39% N=49 37% N=47 17% N=22 2% N=3 100% N=127 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 9% N=12 28% N=35 43% N=55 15% N=19 5% N=6 100% N=127 Question 5: Do you have any specific comments about your quality ratings for these programs and services?  Animal control does a good job  Bound is late a lot at night.  Busses are horrible and i feel uneasy  Classes at the rec center are often full or inaccessible due to demand.  Especially in regards to the environmental category, improvement is needed. Specifically, steps should be taken to measure the success and failure of laws based on quantitative results rather than things just sounding good. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 28 © 2014 National Research Center, Inc.  Good quality services  Have affordable bus passes  I barely see policemen on pearl at night when it gets scary to be a woman w all the homeless men  I believe there needs to be more attention to housing issues... homelessness, low income housing availability, ongoing rent assistance.  I don’t like it in boulder  I feel that there have been bills passed recently (i.e. the ban on smoking around the library) that have been targeted towards the homeless to move them away from sight but none to really help alleviate the problem.  I just moved here, thus I’m not an expert  I think that incorporating more art around the city is good because it makes the environment better  I think that most of these programs are great for the youth because of its many activities that teens are being involved in  I think the city needs a performance hall that’s not huge like Mackey or small like the dairy center  Improve lighting at crosswalks  its good  library needs improvement, very few books left / more public art/ student involvement in the art community  Make the bus driver nicer  More buses  Nay  New skate park  No  No  No  None  Nope.  Not all the programs that boulder makes are usually really good  Please make the area surrounding the Main Boulder Public Library a more safe and enjoyable area. This area is known among many high school students as a place to purchase drugs.  Police seem too preoccupied with teenagers.  Police training with special needs and the mentally ill  Skatepark  Some recreation centers need to build more room for kick boxing or whatever instead of kicking people out of the basketball cours.  The Boulder Police have a good presence at Fairview high school. The school resources officers who both protect and counsel are great at their job. I also appreciate the police presence on the Hill.  The bridge is a non profit, coffee house being started with a vision to be a fun place for high schoolers  The city needs to address homelessness in a rehab. Manner, please increase housing services.  The hill is a fun place to hang out. Pearl St. Is scary at night  The SKIP tends to come irregularly during the morning hours, where the bus that arrives downtown is bogged down and thus arrives late. This congestion leads me to either get to the bus stop much earlier than should be necessary or not take the bus from South Boulder.  There are only a select number of teens who are actively involved in their communities, try recruiting more. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 29 © 2014 National Research Center, Inc.  There’s so much construction everywhere but some streets have a lot of potholes that should be fixed  we are all out of lemon pledge  We need to get some more parks and fields for kids and sports opportunities  yes Question 6: Do you have any specific comments about your answers on the importance of these programs and services?  Better traffic timing  I believe, as previously stated that opportunities for the youth of Boulder are essential to create a safer and more connected and communal environment.  I think having police around University Hill especially at night really helps to make the city safer  If I could give an "especially essential" importance rating to "Acquiring open space lands," I would have.  It is absolutely essential that city funding first is focused on necessities, (e.g. Road maintenance) before it is focused on salaries of employees promoting municipalization or open space  its good  Keep boulder centered around the outdoors and protecting the environment  Less police fotolites and shootings  More buses in less populace neighborhoods  Nay  no  No  No  No  no no I clean now  none  Nope.  Not really.  Public transportation is very important in the city of boulder  Safety  Services that directly help people should be a higher priority  Sport facilities are essential and provide a great outlet for kids  The bus system is very important for me as a youth without a car  The difference between boulder and other communities is our open space and conservation/ecofriendly mentality. We need to conserve our land and keep boulder small and different  They are important to me  Very important  Very important to have these services  Very important  Very simple as humans are dependent upon the planet, environmental services are essential  We don’t have much for it  While there are many services for college students age 18-21 through both the University and the City, I find programs in the 14-17 age range lacking or provided by other nonprofits. I consider YOAB's support of these nonprofits through their grant making program essential. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 30 © 2014 National Research Center, Inc. Table 25: Question 7 If you have had phone, in- person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? N/A or don't know Very good Good Neither good nor bad Bad Very bad Total Courteous, respectful and professional 53% N=78 23% N=34 15% N=22 6% N=9 1% N=2 2% N=3 100% N=148 I received the assistance I needed 52% N=75 20% N=29 18% N=26 8% N=11 1% N=2 1% N=2 100% N=145 Table 26: Question 8 How likely, if at all, would you be to seek out information from the city about things like City Council meetings, community meetings, upcoming programs and events in the following formats? N/A or don't know Very likely Likely Somewhat likely Not at all likely Total Cable TV Channel 8 28% N=43 5% N=8 7% N=11 15% N=22 44% N=67 100% N=151 City of Boulder Web site (www.bouldercolorado.gov) 19% N=29 23% N=35 23% N=34 19% N=28 17% N=25 100% N=151 City social media Web sites (e.g. Facebook, Twitter, YouTube) 15% N=23 27% N=41 21% N=32 17% N=26 19% N=28 100% N=150 The Boulder Daily Camera 9% N=14 29% N=44 29% N=44 23% N=34 9% N=14 100% N=150 The Colorado Daily 17% N=26 11% N=17 16% N=24 20% N=30 35% N=52 100% N=149 Listserves (where you sign up to be part of a group receiving e-mails from the city) 23% N=34 5% N=8 10% N=14 15% N=22 47% N=69 100% N=147 Question 8: Are there any other ways you’d like to receive information?  a Council member friend  a person coming to my door every day and tell me about what’s up.  Emails, mail  no  No  No  No  no  no  No  No  No thanks  None come to mind.  nope  person to come over and tell me about the news  Social media is the fastest and the most reliable source  tamto vines  Through the school  Word of mouth City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 31 © 2014 National Research Center, Inc. Table 27: Question 9 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 48% N=74 36% N=55 8% N=13 6% N=9 1% N=2 100% N=153 Property crimes (e.g., burglary, theft, criminal mischief) 37% N=56 41% N=63 15% N=23 6% N=9 1% N=2 100% N=153 Structural/house fires 41% N=63 38% N=58 14% N=22 4% N=6 2% N=3 100% N=152 Wildland fires 21% N=32 36% N=55 27% N=42 13% N=20 3% N=4 100% N=153 Floods 17% N=26 25% N=38 30% N=46 16% N=24 12% N=19 100% N=153 Traffic-related incidents (road rage, bike-car conflicts, etc.) 12% N=19 42% N=65 21% N=32 19% N=29 5% N=8 100% N=153 Discrimination due to your background or personal characteristics 50% N=76 25% N=39 18% N=28 5% N=8 1% N=2 100% N=153 Bullying and harassment 33% N=51 34% N=52 22% N=34 8% N=12 3% N=4 100% N=153 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 32 © 2014 National Research Center, Inc. Table 28: Question 10 Please tell us how safe you feel in each of the following areas in Boulder. N/A or don't know Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe Total Downtown commercial area (Pearl St. Mall) during the day 3% N=5 50% N=77 42% N=64 3% N=5 1% N=2 1% N=1 100% N=154 Downtown commercial area (Pearl St. Mall) at night 4% N=6 15% N=24 36% N=56 34% N=52 9% N=14 2% N=3 100% N=155 Municipal Campus / Main Library area during the day 7% N=11 33% N=50 42% N=64 11% N=17 5% N=7 3% N=4 100% N=153 Municipal Campus / Main Library area at night 13% N=19 17% N=26 26% N=40 26% N=40 11% N=16 7% N=11 100% N=152 Your neighborhood during the day 3% N=4 77% N=118 16% N=25 2% N=3 1% N=1 2% N=3 100% N=154 Your neighborhood at night 3% N=4 56% N=85 29% N=45 8% N=13 2% N=3 2% N=3 100% N=153 City Parks 7% N=10 33% N=50 43% N=66 12% N=19 4% N=6 1% N=2 100% N=153 Multi-use paths (e.g. Boulder Creek Path) 4% N=6 22% N=33 48% N=73 18% N=27 6% N=9 2% N=3 100% N=151 In the parking lots and inside the Main Library 11% N=17 27% N=42 40% N=61 14% N=22 4% N=6 3% N=5 100% N=153 In the parking lots and inside the branch libraries 15% N=23 31% N=47 39% N=60 11% N=16 2% N=3 2% N=3 100% N=152 At your school 3% N=5 62% N=96 24% N=37 9% N=14 0% N=0 1% N=2 100% N=154 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 33 © 2014 National Research Center, Inc. Table 29: Question 11 In the last 12 months, about how many times, if ever, have you done the following things? N/A or don't know Very likely Likely Somewhat likely Not at all likely Total Rode a local transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 9% N=13 38% N=56 17% N=25 15% N=22 21% N=31 100% N=147 Rode another RTD bus within Boulder 17% N=24 37% N=53 18% N=26 11% N=16 18% N=26 100% N=145 Rode a bus between Boulder and Denver 23% N=33 24% N=35 14% N=21 11% N=16 28% N=41 100% N=146 Used a bicycle as transportation 12% N=18 25% N=37 21% N=30 16% N=24 25% N=37 100% N=146 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 15% N=22 35% N=50 23% N=33 11% N=16 16% N=23 100% N=144 Participated in any of the North, South or East Recreation Centers’ programs or classes 24% N=35 30% N=43 17% N=24 8% N=12 21% N=30 100% N=144 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 16% N=23 30% N=43 26% N=38 15% N=22 13% N=19 100% N=145 Visited any neighborhood parks (play areas and playgrounds) 8% N=11 35% N=51 33% N=48 14% N=21 10% N=14 100% N=145 Participated in volunteer service 12% N=17 41% N=59 22% N=32 13% N=19 12% N=18 100% N=145 Visited the Pearl Street Mall 3% N=4 49% N=71 15% N=22 11% N=16 22% N=31 100% N=144 Visited the University Hill business district 8% N=11 37% N=53 22% N=31 17% N=24 17% N=24 100% N=143 Visited Boulder open space or mountain parks 3% N=4 43% N=62 20% N=29 16% N=23 18% N=26 100% N=144 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 34 © 2014 National Research Center, Inc. Table 30: Question 12 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? N/A or don't know Very likely Likely Somewhat likely Not at all likely Total Streaming or downloadable movies 18% N=26 27% N=39 16% N=23 17% N=24 22% N=32 100% N=144 Streaming or downloadable music 16% N=23 28% N=40 13% N=18 16% N=23 28% N=40 100% N=144 Downloadable e-books and/or audiobooks 17% N=24 22% N=32 17% N=24 22% N=32 22% N=31 100% N=143 e-Magazines for computer, tablet or phone 17% N=24 12% N=17 17% N=24 20% N=29 35% N=50 100% N=144 Online video classes/courses 16% N=23 15% N=22 19% N=27 22% N=31 27% N=39 100% N=142 Research databases for school or business 13% N=19 31% N=45 27% N=38 17% N=24 12% N=17 100% N=143 Literary, film, or concert programs 15% N=21 20% N=28 20% N=28 22% N=31 24% N=35 100% N=143 Dance, theater, history or science programming 14% N=20 13% N=19 20% N=28 26% N=37 26% N=37 100% N=141 Question 12: Are there any other services not currently offered you would like to see offered by the Boulder library?  Book Delivery would be cool.  Community Art Projects  Creative unity class  more adult classes  More teen programs at the branch libraries!  New vista high school is awesome. It’s the best school ever.  No  No  No  No  no  Nope.  Not that I can think of. I really appreciate the Boulder Library.  Pole dancing City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 35 © 2014 National Research Center, Inc. Question 13: Do you have any other comments you would like to make?  Better traffic timing Boulder does a great job at everything it tries to do!  Boulder's the best  First off, boulder meter maids are soulless people. Secondly parking at boulder high for students is a goddamn disgrace. And anywhere in the city in general especially for college and high school kids.  good survey  I am disappointed with the city's closed mindedness in regards to boulders energy future municipalization was the only option which was considered, not thought was given to options which were more economical, such as staying with excel but encouraging the building of a renewable energy solar and wind plant. The city’s unprofessional behavior regarding this issue, especially their use of propaganda to spread exclusively their view points, is disappointing and makes me feel disenfranchised in my city government.  i hate parking cops. Also, parking in the city is almost impossible. I am tired of seeing bums fights on the creek path every other day.  I live in Louisville  I love Boulder!  I think boulder should have a fun safe place for teens to hang out on Friday/Saturday nights  I think the city is doing a great job trying to encourage alternative forms of transportation. It would be very cool if Boulder followed through on the idea of providing free wireless.  It's understandable that as a city survey, this instrument primarily measures are satisfaction with the city services. But this is a very limited view of the community quality and quality of life in Boulder. It would be very helpful if the survey also measured some aspects of social connectedness and social capital - the more experiential measures of belonging and social fit, Stronger focus on the issues of social class and affordability would be very much appreciated, since these issues perpetuate the insularity of Boulder (cultural, ethnic, and racial) and very much inform our sense of healthy community.  Love the busses and the hospitals, more skip busses  More money for schools, please. New Vista didn't have heat in a few rooms for a couple weeks. That wasn't fun.  My main concern for the future of Boulder is the push to municipalize. I feel that going 200-400 million in debt, as opposed to negotiating with xcel, would be a misuse of city funds. I'm sure the benefits of putting that kind of money towards affordable housing, ending homelessness, or lowering taxes for small businesses.  No  No  no  Nope.  Please address discrimination against Latin individuals and the homeless, that all.  Thanks for creating this survey!  The dance program is very good  word City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 36 © 2014 National Research Center, Inc. Table 31: Question 14 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number Don’t know if eligible for an Eco-Pass 55% N=81 No, I am not eligible for an Eco-Pass 16% N=23 Yes, through my employer 6% N=9 Yes, through my neighborhood program 19% N=28 Yes, a CU Boulder student Buff One pass 3% N=5 Yes, a CU Boulder faculty/staff Buff One pass 0% N=0 Yes, other pass: 3% N=4 Total may exceed 100% as respondents could select more than one answer. Question 14: Yes, other pass:  through YOAB  YOAB  YOAB  YOAB Table 32: Question 15 Did you pick up your Eco-Pass? Percent Number Yes 38% N=30 No 62% N=49 Total 100% N=79 Table 33: Question 16 On average, how often do you use your Eco-Pass? Percent Number More than once a week 41% N=17 About once a week 20% N=8 About once every two weeks 7% N=3 About once a month 5% N=2 Less often than once a month 27% N=11 Total 100% N=41 Table 34: Question 17 How likely would you be to use a middle or high school student Eco-Pass? Percent Number Very likely 48% N=69 Likely 17% N=25 Somewhat likely 16% N=23 Not at all likely 19% N=28 Total 100% N=145 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 37 © 2014 National Research Center, Inc. Table 35: Question 18 Do you have regular, convenient access to the internet? Percent Number No 0% N=0 Yes 100% N=152 Total 100% N=152 Table 36: Question 18b Where? (check all that apply) Percent Number at home 99% N=149 at school 95% N=142 at the library 78% N=117 on a smart phone 80% N=120 Total may exceed 100% as respondents could select more than one answer. Table 37: Question 19 About how many years have you lived in Boulder? Percent Number One year or less 7% N=10 2 to 5 years 13% N=18 6 to 10 years 22% N=30 11 to 15 years 30% N=41 16 to 20 years 28% N=38 More than 20 years 0% N=0 Total 100% N=137 Average number of years 11.2 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 38 © 2014 National Research Center, Inc. Table 38: Question 20 What school do you attend? Percent Number Arapahoe Campus 2% N=3 Boulder High School 34% N=51 Boulder Preparatory High School 0% N=0 Casey Middle School 0% N=0 Centennial Middle School 0% N=0 Fairview High School 43% N=65 Horizons K-8 School 1% N=1 Justice High School 0% N=0 Manhattan School of Arts and Academics 0% N=0 New Vista High School 14% N=22 Platt CHOICE Program 0% N=0 Platt Middle School 1% N=1 Southern Hills Middle School 0% N=0 Summit Charter Middle School 0% N=0 I am home schooled 1% N=1 Other 5% N=8 Total 100% N=152 Question 20: Other:  Centaurus High School  Centaurus high school  CU Boulder  CU Boulder  My entire life  Teacher  Water. School City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 39 © 2014 National Research Center, Inc. Table 39: Question 21 Are you eligible to get free/reduced lunch at school? Percent Number No 79% N=117 Yes 21% N=32 Total 100% N=149 Table 40: Question 22 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 74% N=109 An apartment in an apartment complex 6% N=9 An apartment in a single family home 2% N=3 A condominium or town house 11% N=16 A mobile home 5% N=8 Other 1% N=2 Total 100% N=147 Question 22: Other, please specify:  2 detached single family homes.  A house  A house  Nice house  triplex Table 41: Question 23 What is your age? Percent Number 11 years old or less 1% N=1 12 years old 1% N=1 13 years old 0% N=0 14 years old 6% N=9 15 years old 19% N=29 16 years old 20% N=30 17 years old 30% N=46 18 years old 20% N=31 Over 18 years old 3% N=5 Total 100% N=152 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 40 © 2014 National Research Center, Inc. Table 42: Question 24 Are you of Chicano/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 18% N=26 No 82% N=120 Total 100% N=146 Table 43: Question 25 Which best describes your race? (Please check all that apply) Percent Number American Indian, Eskimo or Aleut 3% N=5 Asian or Pacific Islander 11% N=16 Black or African American 5% N=7 White 83% N=118 Other, please specify 6% N=9 Total may exceed 100% as respondents could select more than one answer. Question 25: Other, please specify:  American Badass  Latina  Mexican  Mexican  Mexican  Mexican-American  Puerta Rican  Scottish  Turkish City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 41 © 2014 National Research Center, Inc. Table 44: Question 26 What is the primary language spoken at home? Percent Number English 84% N=124 Arabic 0% N=0 Chinese 0% N=0 French 0% N=0 German 1% N=1 Hebrew 0% N=0 Italian 0% N=0 Scandinavian languages 0% N=0 Other 4% N=6 Korean 0% N=0 Mia, Hmong 0% N=0 Portuguese 1% N=1 Russian 1% N=2 Spanish 7% N=11 Vietnamese 0% N=0 Japanese 2% N=3 Total 100% N=148 Question 26: Other, please specify:  American  American  Both English and Korean  Dutch  French, Spanish  German  German and English  Hebrew  Irish  Napali  Napali  Napali  Napali  Nepalese  Spanish City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 42 © 2014 National Research Center, Inc. Table 45: Question 27 What is your gender? Percent Number Male 37% N=56 Female 63% N=96 Total 100% N=152 Table 46: Question 28 What is your sexual orientation? Percent Number LGBT 14% N=20 Heterosexual 86% N=120 Total 100% N=140 Table 47: Question 29 Do you have a job? Percent Number No 67% N=101 Yes 33% N=49 Total 100% N=150 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 43 © 2014 National Research Center, Inc. APPENDIX J: RESULTS FROM IMMIGRANT SURVEY A total of 34 completed surveys were received from the Immigrant community; 4 of these were completed online. Table 48: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Your overall quality of life in Boulder, taking all things into consideration 25% N=8 56% N=18 9% N=3 3% N=1 3% N=1 3% N=1 100% N=32 Overall quality of your neighborhood 20% N=6 50% N=15 20% N=6 3% N=1 3% N=1 3% N=1 100% N=30 The sense of community in Boulder 19% N=6 55% N=17 19% N=6 3% N=1 0% N=0 3% N=1 100% N=31 Community acceptance of all people 19% N=6 34% N=11 38% N=12 6% N=2 3% N=1 0% N=0 100% N=32 Race and ethnic relations in Boulder 19% N=6 34% N=11 38% N=12 6% N=2 3% N=1 0% N=0 100% N=32 Boulder as a place to work 25% N=8 53% N=17 13% N=4 6% N=2 0% N=0 3% N=1 100% N=32 Overall Boulder city government operations 13% N=4 50% N=16 25% N=8 6% N=2 0% N=0 6% N=2 100% N=32 Overall ease of getting to the places you usually visit 22% N=7 56% N=18 16% N=5 3% N=1 0% N=0 3% N=1 100% N=32 Quality of the natural environment 52% N=16 35% N=11 6% N=2 0% N=0 6% N=2 0% N=0 100% N=31 Quality of indoor and outdoor recreation 44% N=14 38% N=12 6% N=2 9% N=3 0% N=0 3% N=1 100% N=32 Opportunities to attend arts/cultural events 31% N=10 34% N=11 28% N=9 0% N=0 0% N=0 6% N=2 100% N=32 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 16% N=5 47% N=15 28% N=9 3% N=1 6% N=2 0% N=0 100% N=32 Access to a variety of housing options 10% N=3 26% N=8 48% N=15 13% N=4 3% N=1 0% N=0 100% N=31 Employment opportunities 3% N=1 56% N=18 28% N=9 9% N=3 0% N=0 3% N=1 100% N=32 Shopping opportunities 13% N=4 63% N=20 13% N=4 0% N=0 6% N=2 6% N=2 100% N=32 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 44 © 2014 National Research Center, Inc. Table 49: Question 2 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 47% N=15 41% N=13 6% N=2 6% N=2 0% N=0 100% N=32 Property crimes (e.g., burglary, theft, criminal mischief) 29% N=9 45% N=14 19% N=6 6% N=2 0% N=0 100% N=31 Structural/house fires 29% N=9 61% N=19 10% N=3 0% N=0 0% N=0 100% N=31 Wildland fires 17% N=5 57% N=17 17% N=5 10% N=3 0% N=0 100% N=30 Floods 9% N=3 28% N=9 41% N=13 16% N=5 6% N=2 100% N=32 Traffic-related incidents (road rage, bike-car conflicts, etc.) 16% N=5 39% N=12 32% N=10 13% N=4 0% N=0 100% N=31 Discrimination due to your background or personal characteristics 23% N=7 48% N=15 16% N=5 13% N=4 0% N=0 100% N=31 Table 50: Question 3 Please tell us how safe you feel in each of the following areas in Boulder. Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe N/A or don't know Total Downtown Commercial Area during the day 35% N=11 52% N=16 6% N=2 6% N=2 0% N=0 0% N=0 100% N=31 Downtown Commercial Area at night 19% N=6 39% N=12 26% N=8 6% N=2 0% N=0 10% N=3 100% N=31 Municipal Campus / Main Library area during the day 29% N=9 48% N=15 16% N=5 0% N=0 3% N=1 3% N=1 100% N=31 Municipal Campus / Main Library area at night 16% N=5 29% N=9 39% N=12 6% N=2 0% N=0 10% N=3 100% N=31 Your neighborhood during the day 32% N=10 55% N=17 6% N=2 6% N=2 0% N=0 0% N=0 100% N=31 Your neighborhood at night 27% N=8 50% N=15 10% N=3 13% N=4 0% N=0 0% N=0 100% N=30 City Parks 17% N=5 60% N=18 17% N=5 7% N=2 0% N=0 0% N=0 100% N=30 Multi-use paths (e.g. Boulder Creek Path) 24% N=7 41% N=12 17% N=5 10% N=3 3% N=1 3% N=1 100% N=29 Main Library 29% N=9 52% N=16 13% N=4 6% N=2 0% N=0 0% N=0 100% N=31 Branch Libraries 29% N=9 39% N=12 10% N=3 0% N=0 6% N=2 16% N=5 100% N=31 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 45 © 2014 National Research Center, Inc. Table 51: Question 4 In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 10% N=3 23% N=7 23% N=7 10% N=3 33% N=10 100% N=30 Rode another RTD bus within Boulder 10% N=3 23% N=7 23% N=7 30% N=9 13% N=4 100% N=30 Rode a bus between Boulder and Denver 27% N=8 37% N=11 17% N=5 10% N=3 10% N=3 100% N=30 Commuted to work by bicycle 47% N=14 13% N=4 17% N=5 13% N=4 10% N=3 100% N=30 Visited the Pearl Street Mall 3% N=1 30% N=9 37% N=11 27% N=8 3% N=1 100% N=30 Visited the University Hill business district 27% N=8 13% N=4 27% N=8 20% N=6 13% N=4 100% N=30 Visited Boulder open space or mountain parks 7% N=2 37% N=11 40% N=12 17% N=5 0% N=0 100% N=30 Recycled paper or containers from your home 7% N=2 10% N=3 33% N=10 20% N=6 30% N=9 100% N=30 Composted food waste through the curbside collection program 31% N=9 21% N=6 31% N=9 10% N=3 7% N=2 100% N=29 Composted yard waste through the curbside collection program 30% N=9 27% N=8 23% N=7 7% N=2 13% N=4 100% N=30 Made energy improvements to your home or business 31% N=9 21% N=6 34% N=10 7% N=2 7% N=2 100% N=29 Attended a public meeting or event about city matters 70% N=21 13% N=4 17% N=5 0% N=0 0% N=0 100% N=30 Attended a City Council meeting 70% N=21 17% N=5 3% N=1 7% N=2 3% N=1 100% N=30 Watched a City Council meeting on cable TV Channel 8 63% N=19 17% N=5 13% N=4 3% N=1 3% N=1 100% N=30 Watched a news program on cable TV Channel 8 47% N=14 23% N=7 20% N=6 0% N=0 10% N=3 100% N=30 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 27% N=8 33% N=10 27% N=8 7% N=2 7% N=2 100% N=30 Participated in any of the North, South or East Recreation Centers’ programs or classes 47% N=14 17% N=5 33% N=10 3% N=1 0% N=0 100% N=30 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 40% N=12 37% N=11 17% N=5 3% N=1 3% N=1 100% N=30 Visited any neighborhood parks (play areas and playgrounds) 18% N=5 29% N=8 21% N=6 32% N=9 0% N=0 100% N=28 Used the services or facilities of the East or West Senior Centers 73% N=22 10% N=3 10% N=3 3% N=1 3% N=1 100% N=30 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 46 © 2014 National Research Center, Inc. Table 52: Question 5 Please rate to what extent you agree or disagree with the following statements. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 7% N=2 57% N=17 23% N=7 13% N=4 0% N=0 100% N=30 I inform myself about major issues in the city of Boulder 10% N=3 40% N=12 37% N=11 13% N=4 0% N=0 100% N=30 I take the initiative to let elected officials or city staff know what I think 7% N=2 13% N=4 47% N=14 33% N=10 0% N=0 100% N=30 Boulder’s City Council implements policies that reflect the values of the Boulder community 7% N=2 27% N=8 63% N=19 3% N=1 0% N=0 100% N=30 I feel included in the Boulder community 7% N=2 57% N=17 30% N=9 7% N=2 0% N=0 100% N=30 Table 53: Question 6 Please rate how well you think the City of Boulder does on each of the following: Very well Well Neither well nor poorly Poorly Very poorly N/A or don't know Total Being responsive to residents and businesses 13% N=4 53% N=16 27% N=8 7% N=2 0% N=0 0% N=0 100% N=30 Effectively planning for the future 13% N=4 50% N=15 30% N=9 7% N=2 0% N=0 0% N=0 100% N=30 Working through critical issues facing the city 14% N=4 55% N=16 24% N=7 7% N=2 0% N=0 0% N=0 100% N=29 Gathering feedback from residents on new policies or projects; conducting public processes 7% N=2 50% N=15 23% N=7 10% N=3 3% N=1 7% N=2 100% N=30 Providing access to information about issues, events and meetings 10% N=3 40% N=12 37% N=11 7% N=2 3% N=1 3% N=1 100% N=30 Spending tax dollars wisely 10% N=3 33% N=10 33% N=10 13% N=4 0% N=0 10% N=3 100% N=30 Informing the public about how tax dollars are used 10% N=3 23% N=7 37% N=11 17% N=5 0% N=0 13% N=4 100% N=30 Responding to emergencies and natural disasters (flood, wildfire) 33% N=10 43% N=13 10% N=3 10% N=3 0% N=0 3% N=1 100% N=30 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 47 © 2014 National Research Center, Inc. Question 7: Do you have any other comments about the job the City of Boulder is doing?  Do a better job  Driving needs to improve  I'm worried about flood damage like boulder creek  Must provide affordable or even free plans, including housing home n services, medical facilities, tax cut to lower, middle class families  Planning is necessary before doing it  Really difficult to the new comer  So far good compared to the others Table 54: Question 8a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Managing congestion and traffic flow 17% N=5 37% N=11 33% N=10 3% N=1 10% N=3 0% N=0 100% N=30 High frequency transit routes 10% N=3 47% N=14 27% N=8 7% N=2 7% N=2 3% N=1 100% N=30 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 33% N=10 33% N=10 23% N=7 10% N=3 0% N=0 0% N=0 100% N=30 Snow and ice control on major streets 14% N=4 41% N=12 17% N=5 14% N=4 14% N=4 0% N=0 100% N=29 Street repair (potholes, crack repair, etc.) 10% N=3 37% N=11 33% N=10 17% N=5 3% N=1 0% N=0 100% N=30 Street sweeping 10% N=3 43% N=13 33% N=10 7% N=2 7% N=2 0% N=0 100% N=30 Street lighting 14% N=4 39% N=11 32% N=9 11% N=3 4% N=1 0% N=0 100% N=28 Sidewalk maintenance 20% N=6 43% N=13 23% N=7 7% N=2 3% N=1 3% N=1 100% N=30 Assistance to businesses to keep them in Boulder 10% N=3 29% N=9 42% N=13 3% N=1 0% N=0 16% N=5 100% N=31 Attracting/retaining “discount” or “affordable” shopping opportunities 7% N=2 30% N=9 30% N=9 13% N=4 7% N=2 13% N=4 100% N=30 Retention and expansion of quality jobs in Boulder 10% N=3 23% N=7 33% N=10 10% N=3 7% N=2 17% N=5 100% N=30 Acquiring and managing open space and mountain parks lands 30% N=9 43% N=13 20% N=6 0% N=0 0% N=0 7% N=2 100% N=30 Energy conservation and efficiency programs 21% N=6 34% N=10 21% N=6 7% N=2 3% N=1 14% N=4 100% N=29 Renewable energy programs 10% N=3 38% N=11 34% N=10 0% N=0 3% N=1 14% N=4 100% N=29 Recycling and composting collection services 17% N=5 27% N=8 33% N=10 10% N=3 7% N=2 7% N=2 100% N=30 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 48 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Water conservation programs 17% N=5 38% N=11 31% N=9 3% N=1 0% N=0 10% N=3 100% N=29 Cable TV Channel 8 (council coverage, city news, local talk shows) 10% N=3 20% N=6 23% N=7 13% N=4 7% N=2 27% N=8 100% N=30 City of Boulder Web site (www.bouldercolorado.gov) 7% N=2 24% N=7 45% N=13 0% N=0 3% N=1 21% N=6 100% N=29 City social media Web sites (e.g. Facebook, Twitter, YouTube) 7% N=2 21% N=6 28% N=8 10% N=3 3% N=1 31% N=9 100% N=29 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 17% N=5 50% N=15 23% N=7 3% N=1 0% N=0 7% N=2 100% N=30 North, South or East Recreation Centers’ programs and classes 17% N=5 33% N=10 17% N=5 7% N=2 10% N=3 17% N=5 100% N=30 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 10% N=3 43% N=13 23% N=7 7% N=2 0% N=0 17% N=5 100% N=30 Neighborhood parks (play areas and playgrounds) 23% N=7 33% N=10 27% N=8 7% N=2 7% N=2 3% N=1 100% N=30 Boulder Public Libraries & library services 27% N=8 40% N=12 20% N=6 7% N=2 0% N=0 7% N=2 100% N=30 Services for children (age 12 and under) 17% N=5 21% N=6 28% N=8 10% N=3 0% N=0 24% N=7 100% N=29 Services for youth (age 13 to 21) 13% N=4 20% N=6 20% N=6 10% N=3 3% N=1 33% N=10 100% N=30 Services for seniors (age 65 and older) 13% N=4 30% N=9 17% N=5 10% N=3 3% N=1 27% N=8 100% N=30 Services for low-income families 13% N=4 30% N=9 20% N=6 13% N=4 10% N=3 13% N=4 100% N=30 Providing spaces for and access to a variety of arts/cultural events 17% N=5 17% N=5 38% N=11 7% N=2 7% N=2 14% N=4 100% N=29 Art in public places 13% N=4 27% N=8 30% N=9 10% N=3 7% N=2 13% N=4 100% N=30 Programs to reduce homelessness 13% N=4 23% N=7 26% N=8 13% N=4 10% N=3 16% N=5 100% N=31 Drinking water services 27% N=8 30% N=9 27% N=8 3% N=1 7% N=2 7% N=2 100% N=30 Mosquito or pest control programs 10% N=3 27% N=8 20% N=6 10% N=3 7% N=2 27% N=8 100% N=30 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 49 © 2014 National Research Center, Inc. Table 55: Question 8b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Managing congestion and traffic flow 27% N=7 58% N=15 12% N=3 4% N=1 0% N=0 100% N=26 High frequency transit routes 35% N=9 54% N=14 4% N=1 4% N=1 4% N=1 100% N=26 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 48% N=13 30% N=8 19% N=5 0% N=0 4% N=1 100% N=27 Snow and ice control on major streets 42% N=11 38% N=10 8% N=2 12% N=3 0% N=0 100% N=26 Street repair (potholes, crack repair, etc.) 27% N=7 58% N=15 12% N=3 4% N=1 0% N=0 100% N=26 Street sweeping 27% N=7 31% N=8 35% N=9 4% N=1 4% N=1 100% N=26 Street lighting 33% N=8 46% N=11 13% N=3 8% N=2 0% N=0 100% N=24 Sidewalk maintenance 31% N=8 54% N=14 12% N=3 4% N=1 0% N=0 100% N=26 Assistance to businesses to keep them in Boulder 36% N=9 28% N=7 20% N=5 8% N=2 8% N=2 100% N=25 Attracting/retaining “discount” or “affordable” shopping opportunities 23% N=6 54% N=14 15% N=4 4% N=1 4% N=1 100% N=26 Retention and expansion of quality jobs in Boulder 50% N=13 23% N=6 8% N=2 12% N=3 8% N=2 100% N=26 Acquiring and managing open space and mountain parks lands 44% N=11 40% N=10 12% N=3 0% N=0 4% N=1 100% N=25 Energy conservation and efficiency programs 24% N=6 44% N=11 20% N=5 8% N=2 4% N=1 100% N=25 Renewable energy programs 28% N=7 52% N=13 12% N=3 4% N=1 4% N=1 100% N=25 Recycling and composting collection services 35% N=9 35% N=9 19% N=5 8% N=2 4% N=1 100% N=26 Water conservation programs 40% N=10 40% N=10 12% N=3 0% N=0 8% N=2 100% N=25 Cable TV Channel 8 (council coverage, city news, local talk shows) 12% N=3 32% N=8 44% N=11 0% N=0 12% N=3 100% N=25 City of Boulder Web site (www.bouldercolorado.gov) 12% N=3 32% N=8 28% N=7 12% N=3 16% N=4 100% N=25 City social media Web sites (e.g. Facebook, Twitter, YouTube) 12% N=3 32% N=8 32% N=8 8% N=2 16% N=4 100% N=25 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 38% N=10 42% N=11 12% N=3 8% N=2 0% N=0 100% N=26 North, South or East Recreation Centers’ programs and classes 35% N=9 42% N=11 8% N=2 8% N=2 8% N=2 100% N=26 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 24% N=6 48% N=12 16% N=4 4% N=1 8% N=2 100% N=25 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 50 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Neighborhood parks (play areas and playgrounds) 35% N=9 46% N=12 15% N=4 0% N=0 4% N=1 100% N=26 Boulder Public Libraries & library services 38% N=10 46% N=12 12% N=3 4% N=1 0% N=0 100% N=26 Services for children (age 12 and under) 33% N=9 37% N=10 11% N=3 7% N=2 11% N=3 100% N=27 Services for youth (age 13 to 21) 31% N=8 42% N=11 8% N=2 8% N=2 12% N=3 100% N=26 Services for seniors (age 65 and older) 35% N=9 27% N=7 23% N=6 4% N=1 12% N=3 100% N=26 Services for low-income families 35% N=9 38% N=10 12% N=3 15% N=4 0% N=0 100% N=26 Providing spaces for and access to a variety of arts/cultural events 19% N=5 50% N=13 27% N=7 0% N=0 4% N=1 100% N=26 Art in public places 19% N=5 52% N=14 19% N=5 4% N=1 7% N=2 100% N=27 Programs to reduce homelessness 31% N=8 46% N=12 15% N=4 4% N=1 4% N=1 100% N=26 Drinking water services 58% N=15 23% N=6 8% N=2 12% N=3 0% N=0 100% N=26 Mosquito or pest control programs 35% N=9 31% N=8 23% N=6 4% N=1 8% N=2 100% N=26 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 51 © 2014 National Research Center, Inc. Table 56: Question 9a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Preserving the city’s historic features and attributes 23% N=7 30% N=9 30% N=9 0% N=0 3% N=1 13% N=4 100% N=30 Affordable housing programs for low income people 7% N=2 27% N=8 37% N=11 17% N=5 3% N=1 10% N=3 100% N=30 Affordable housing programs for middle income people 7% N=2 23% N=7 43% N=13 7% N=2 10% N=3 10% N=3 100% N=30 Building and housing code enforcement 10% N=3 27% N=8 27% N=8 3% N=1 10% N=3 23% N=7 100% N=30 Enforcement of residential over- occupancy regulations 20% N=6 27% N=8 27% N=8 0% N=0 7% N=2 20% N=6 100% N=30 Enforcement of home business regulations 7% N=2 27% N=8 30% N=9 3% N=1 3% N=1 30% N=9 100% N=30 Noise control enforcement 10% N=3 40% N=12 13% N=4 10% N=3 7% N=2 20% N=6 100% N=30 Ice and snow removal, trash and weed control enforcement 13% N=4 53% N=16 13% N=4 7% N=2 10% N=3 3% N=1 100% N=30 Median maintenance 10% N=3 31% N=9 21% N=6 0% N=0 10% N=3 28% N=8 100% N=29 Crime prevention 13% N=4 60% N=18 13% N=4 10% N=3 3% N=1 0% N=0 100% N=30 Police presence in your neighborhood 14% N=4 45% N=13 38% N=11 0% N=0 0% N=0 3% N=1 100% N=29 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 20% N=6 47% N=14 27% N=8 3% N=1 0% N=0 3% N=1 100% N=30 Police traffic enforcement 14% N=4 41% N=12 24% N=7 7% N=2 7% N=2 7% N=2 100% N=29 Police response to community problems or needs 10% N=3 60% N=18 10% N=3 10% N=3 3% N=1 7% N=2 100% N=30 Flood or natural hazard education 10% N=3 33% N=10 23% N=7 10% N=3 7% N=2 17% N=5 100% N=30 Emergency Preparation 17% N=5 34% N=10 21% N=6 3% N=1 3% N=1 21% N=6 100% N=29 Fire safety education 13% N=4 33% N=10 23% N=7 3% N=1 3% N=1 23% N=7 100% N=30 Fire response 17% N=5 43% N=13 23% N=7 3% N=1 3% N=1 10% N=3 100% N=30 Emergency medical services 17% N=5 45% N=13 7% N=2 14% N=4 10% N=3 7% N=2 100% N=29 Boulder Municipal Court 10% N=3 30% N=9 23% N=7 13% N=4 0% N=0 23% N=7 100% N=30 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 52 © 2014 National Research Center, Inc. Table 57: Question 9b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Preserving the city’s historic features and attributes 28% N=7 48% N=12 12% N=3 8% N=2 4% N=1 100% N=25 Affordable housing programs for low income people 48% N=12 40% N=10 12% N=3 0% N=0 0% N=0 100% N=25 Affordable housing programs for middle income people 24% N=6 52% N=13 24% N=6 0% N=0 0% N=0 100% N=25 Building and housing code enforcement 22% N=5 35% N=8 17% N=4 13% N=3 13% N=3 100% N=23 Enforcement of residential over- occupancy regulations 20% N=5 36% N=9 28% N=7 4% N=1 12% N=3 100% N=25 Enforcement of home business regulations 24% N=6 28% N=7 16% N=4 16% N=4 16% N=4 100% N=25 Noise control enforcement 29% N=7 38% N=9 21% N=5 4% N=1 8% N=2 100% N=24 Ice and snow removal, trash and weed control enforcement 33% N=8 42% N=10 17% N=4 8% N=2 0% N=0 100% N=24 Median maintenance 18% N=4 32% N=7 14% N=3 9% N=2 27% N=6 100% N=22 Crime prevention 48% N=11 39% N=9 13% N=3 0% N=0 0% N=0 100% N=23 Police presence in your neighborhood 36% N=8 41% N=9 9% N=2 9% N=2 5% N=1 100% N=22 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 42% N=10 29% N=7 13% N=3 13% N=3 4% N=1 100% N=24 Police traffic enforcement 26% N=6 48% N=11 17% N=4 0% N=0 9% N=2 100% N=23 Police response to community problems or needs 42% N=10 38% N=9 13% N=3 8% N=2 0% N=0 100% N=24 Flood or natural hazard education 44% N=11 16% N=4 28% N=7 4% N=1 8% N=2 100% N=25 Emergency Preparation 40% N=10 32% N=8 8% N=2 8% N=2 12% N=3 100% N=25 Fire safety education 40% N=10 28% N=7 24% N=6 0% N=0 8% N=2 100% N=25 Fire response 40% N=10 32% N=8 16% N=4 4% N=1 8% N=2 100% N=25 Emergency medical services 44% N=11 32% N=8 24% N=6 0% N=0 0% N=0 100% N=25 Boulder Municipal Court 28% N=7 36% N=9 8% N=2 0% N=0 28% N=7 100% N=25 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 53 © 2014 National Research Center, Inc. Question 10: Do you have any specific comments about your quality ratings for these programs and services?  "Seeking good quality life" is every ones dream, working and living without good quality is painful, rich people are always rich and poor are always poor. Any program for lower class or poor people are always highly rated. Question 11: Do you have any specific comments about your answers on the importance of these programs and services?  Assistance to businesses to keep them in boulder is essential. Help from city of boulder to small business is very crucial. High cost to run business in boulder means "failure of business" Table 58: Question 12 When you have needed to access a city service, how easy or difficult was it? Percent Number Very easy 18% N=5 Somewhat easy 46% N=13 Somewhat difficult 25% N=7 Very difficult 0% N=0 Didn't have to access a city service 11% N=3 Total 100% N=28 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 54 © 2014 National Research Center, Inc. Table 59: Question 13 Did you experience any problems due to language in accessing city services? Percent Number Yes 23% N=6 No 77% N=20 Total 100% N=26 Table 60: Question 14 If you have had phone, in-person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Courteous, respectful and professional 19% N=5 33% N=9 26% N=7 0% N=0 4% N=1 19% N=5 100% N=27 I received the assistance I needed 11% N=3 41% N=11 19% N=5 7% N=2 4% N=1 19% N=5 100% N=27 Table 61: Question 15 How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Cable TV Channel 8 3% N=1 21% N=6 38% N=11 14% N=4 24% N=7 100% N=29 City of Boulder Web site (www.bouldercolorado.gov) 14% N=4 24% N=7 28% N=8 10% N=3 24% N=7 100% N=29 City social media Web sites (e.g. Facebook, Twitter, YouTube) 10% N=3 21% N=6 38% N=11 7% N=2 24% N=7 100% N=29 The Boulder Daily Camera 14% N=4 34% N=10 21% N=6 7% N=2 24% N=7 100% N=29 The Colorado Daily 7% N=2 41% N=12 21% N=6 7% N=2 24% N=7 100% N=29 Boulder County Business Report 3% N=1 24% N=7 28% N=8 17% N=5 28% N=8 100% N=29 Inserts in the water utility bill 7% N=2 29% N=8 29% N=8 7% N=2 29% N=8 100% N=28 Mailings to your home address 7% N=2 29% N=8 18% N=5 14% N=4 32% N=9 100% N=28 Listserves (where you sign up to be part of a group receiving e-mails from the city) 4% N=1 25% N=7 29% N=8 18% N=5 25% N=7 100% N=28 Question 15: Are there any other ways you’d like to receive information?  From other people here in Boulder City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 55 © 2014 National Research Center, Inc. Table 62: Question 16 Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements? Percent Number No 63% N=17 Yes, up to double the current amount 33% N=9 Yes, up to triple the current amount 4% N=1 Total 100% N=27 Table 63: Question 17 How would you rate the Boulder city government’s response to the September 2013 Floods? Percent Number Very good 18% N=5 Good 43% N=12 Neither good nor bad 21% N=6 Bad 7% N=2 Very bad 7% N=2 Don't know 4% N=1 Total 100% N=28 Table 64: Question 18 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Streaming or downloadable movies 22% N=6 41% N=11 15% N=4 7% N=2 15% N=4 100% N=27 Streaming or downloadable music 15% N=4 46% N=12 12% N=3 8% N=2 19% N=5 100% N=26 Downloadable e-books and/or audiobooks 22% N=6 48% N=13 7% N=2 7% N=2 15% N=4 100% N=27 e-Magazines for computer, tablet or phone 19% N=5 31% N=8 23% N=6 12% N=3 15% N=4 100% N=26 Online video classes/courses 26% N=7 37% N=10 11% N=3 11% N=3 15% N=4 100% N=27 Research databases for school or business 26% N=7 37% N=10 7% N=2 15% N=4 15% N=4 100% N=27 Literary, film, or concert programs 26% N=7 33% N=9 19% N=5 7% N=2 15% N=4 100% N=27 Dance, theater, history or science programming 20% N=5 40% N=10 8% N=2 12% N=3 20% N=5 100% N=25 Question 18: Are there other services that you would like to see offered by the Boulder Public Library?  Art and culture/diversity  Art books  Free educational books and cd's  Free wi fi for boulder would be ideal City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 56 © 2014 National Research Center, Inc. Table 65: Question 19 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number don’t know if I am eligible for an Eco-Pass 36% N=10 no, I am not eligible for an Eco-Pass 11% N=3 yes, through my employer 4% N=1 yes, through my neighborhood program 7% N=2 yes, a CU Boulder student Buff One pass 29% N=8 yes, a CU Boulder faculty/staff Buff One pass 4% N=1 yes, other pass: 11% N=3 Total may exceed 100% as respondents could select more than one answer. Question 19: Yes, other pass:  Cu Denver student  University of Colorado  University student not cu though Table 66: Question 20 On average, how often do you use your Eco-Pass? Percent Number I did not pick up my Eco Pass 36% N=8 Less often than once a month 14% N=3 About once every two weeks 9% N=2 About once a month 5% N=1 About once a week 0% N=0 More than once a week 36% N=8 Total 100% N=22 Table 67: Question 21 If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them? Percent Number Don't have school aged children 69% N=18 Already have neighborhood Eco Pass for whole household 4% N=1 Very likely to purchase for school age children 8% N=2 Likely to purchase for school age children 8% N=2 Somewhat likely to purchase for school age children 0% N=0 Not at all likely to purchase for school age children 12% N=3 Total 100% N=26 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 57 © 2014 National Research Center, Inc. Table 68: Question 22 If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to Eco Passes for your entire household? Percent Number Very likely 43% N=12 Likely 36% N=10 Somewhat likely 11% N=3 Not at all likely 11% N=3 Total 100% N=28 Question 23: Do you have any other comments you would like to make?  City of boulder should provide more affordable housing programs because most of the lower class people are paying almost half of the income for rent etc. City must provide discount on groceries, gas and utilities for lower class (low income families)  Some employee at sales tax division are rude.  The bus fare is going high in the city it should be maintained because the average income is not going up Table 69: Question 24 About how many years have you lived in Boulder? Percent Number One year or less 19% N=5 2 to 5 years 30% N=8 6 to 10 years 33% N=9 11 to 15 years 15% N=4 16 to 20 years 4% N=1 More than 20 years 0% N=0 Total 100% N=27 Average number of years 6.4 Table 70: Question 25 Are you employed? Percent Number Yes 78% N=21 No 22% N=6 Total 100% N=27 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 58 © 2014 National Research Center, Inc. Table 71: Question 26 Where do you work? Percent Number Boulder 92% N=22 Louisville 0% N=0 Broomfield/Interlocken 4% N=1 Denver, excluding Tech Center 0% N=0 Tech Center/Southeast Denver 0% N=0 Other 0% N=0 Lafayette 0% N=0 Longmont 4% N=1 Jefferson County 0% N=0 Total 100% N=24 Table 72: Question 27 Do you work at your home? Percent Number No 83% N=20 Yes, my business is out of my home 0% N=0 Yes, I always work at home instead of my employer's location 4% N=1 Yes, sometimes I work at home instead of my employer's location, sometimes at my employer's location 8% N=2 Other 4% N=1 Total 100% N=24 Table 73: Question 28 Are you a full- or part-time University or college student? Percent Number No 45% N=13 Yes, at the University of Colorado Boulder campus 45% N=13 Yes, at Naropa 3% N=1 Yes, somewhere else 7% N=2 Total 100% N=29 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 59 © 2014 National Research Center, Inc. Table 74: Question 29 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 14% N=4 An apartment in an apartment complex 34% N=10 An apartment in a single family home 0% N=0 A condominium or town house 7% N=2 A mobile home 34% N=10 Group quarters (sorority/fraternity house, dorm, nursing home) 7% N=2 Other 3% N=1 Total 100% N=29 Question 29: Other, please specify: No responses were written in Table 75: Question 30 Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own your residence.) Percent Number Rent 79% N=22 Own 21% N=6 Total 100% N=28 Table 76: Question 31 Do any of the following live in your household? Yes No Total Children aged 12 or younger 36% N=9 64% N=16 100% N=25 Teenagers age 13 to 18 30% N=6 70% N=14 100% N=20 Adults age 65 or older 17% N=3 83% N=15 100% N=18 Anyone with a long-term disability 0% N=0 100% N=18 100% N=18 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 60 © 2014 National Research Center, Inc. Table 77: Question 32 About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a whole? Percent Number Less than $15,000 33% N=8 $15,000 - $24,999 13% N=3 $25,000 - $34,999 13% N=3 $35,000 - $49,999 25% N=6 $50,000 - $74,999 17% N=4 $75,000 - $99,999 0% N=0 $100,000 - %149,999 0% N=0 $150,000 - $199,999 0% N=0 $200,000 - $249,999 0% N=0 $250,000 or more 0% N=0 Total 100% N=24 Table 78: Question 33 Do you have regular, convenient access to the internet? Percent Number No 0% N=0 Yes 100% N=25 Total 100% N=25 Table 79: Question 33b Where? (check all that apply) Percent Number at home 88% N=22 at work 48% N=12 on a "smart" phone or PDA 44% N=11 a public facility (e.g. library or school) 28% N=7 Total may exceed 100% as respondents could select more than one answer. Table 80: Question 34 What is your age? Percent Number 18-24 years old 48% N=14 25-34 years old 21% N=6 35-44 years old 31% N=9 45-54 years old 0% N=0 55-64 years old 0% N=0 65-74 years old 0% N=0 75 or older 0% N=0 Total 100% N=29 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 61 © 2014 National Research Center, Inc. Table 81: Question 35 What is the highest level of education you have completed? Percent Number 0-11 years, no diploma 3% N=1 High school graduate 14% N=4 Some college, no degree 24% N=7 Associate Degree 3% N=1 Bachelor's Degree 31% N=9 Master's Degree 24% N=7 Doctorate Degree 0% N=0 Total 100% N=29 Table 82: Question 36 Are you of Chicano/Chicana/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 11% N=3 No 89% N=25 Total 100% N=28 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 62 © 2014 National Research Center, Inc. Table 83: Question 37 What is your country of origin? Percent Number United States 7% N=2 Mexico 7% N=2 China 3% N=1 United Kingdom 0% N=0 Korea 0% N=0 Germany 0% N=0 Canada 0% N=0 India 0% N=0 Nepal 72% N=21 Netherlands 0% N=0 Bosnia and Herzegovina 0% N=0 Other 10% N=3 Vietnam 0% N=0 Iran 0% N=0 Japan 0% N=0 Russia 0% N=0 France 0% N=0 Poland 0% N=0 Israel 0% N=0 Hungary 0% N=0 Colombia 0% N=0 Australia 0% N=0 Total 100% N=29 Question 37: Other:  Guatemala  Italy Table 84: Question 38 Did you receive help completing this questionnaire in English? Percent Number Yes 7% N=2 No 93% N=25 Total 100% N=27 Table 85: Question 39 What is your gender? Percent Number Male 54% N=15 Female 46% N=13 Total 100% N=28 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 63 © 2014 National Research Center, Inc. APPENDIX K: SURVEY RESPONSES FROM CU STUDENTS The tables in this section display the survey responses given by CU students from both the “scientific” community survey and the open web survey. A total of 78 completed surveys were received from CU students from both these survey efforts. Table 86: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Your overall quality of life in Boulder, taking all things into consideration 50% N=39 42% N=33 3% N=2 4% N=3 0% N=0 1% N=1 100% N=78 Overall quality of your neighborhood 29% N=23 53% N=41 12% N=9 3% N=2 3% N=2 1% N=1 100% N=78 The sense of community in Boulder 19% N=15 46% N=36 23% N=18 8% N=6 3% N=2 1% N=1 100% N=78 Community acceptance of all people 22% N=17 32% N=25 32% N=25 9% N=7 1% N=1 3% N=2 100% N=77 Race and ethnic relations in Boulder 6% N=5 40% N=31 35% N=27 9% N=7 4% N=3 6% N=5 100% N=78 Boulder as a place to work 22% N=17 40% N=31 14% N=11 8% N=6 4% N=3 13% N=10 100% N=78 Overall Boulder city government operations 12% N=9 42% N=33 26% N=20 5% N=4 5% N=4 10% N=8 100% N=78 Overall ease of getting to the places you usually visit 37% N=29 36% N=28 15% N=12 9% N=7 3% N=2 0% N=0 100% N=78 Quality of the natural environment 60% N=46 31% N=24 9% N=7 0% N=0 0% N=0 0% N=0 100% N=77 Quality of indoor and outdoor recreation 64% N=50 26% N=20 4% N=3 0% N=0 0% N=0 6% N=5 100% N=78 Opportunities to attend arts/cultural events 31% N=24 41% N=32 18% N=14 5% N=4 0% N=0 5% N=4 100% N=78 Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 18% N=14 35% N=27 26% N=20 10% N=8 5% N=4 6% N=5 100% N=78 Access to a variety of housing options 9% N=7 19% N=15 18% N=14 29% N=23 17% N=13 8% N=6 100% N=78 Employment opportunities 10% N=8 27% N=21 28% N=22 18% N=14 3% N=2 14% N=11 100% N=78 Shopping opportunities 26% N=20 42% N=33 23% N=18 5% N=4 0% N=0 4% N=3 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 64 © 2014 National Research Center, Inc. Table 87: Question 2 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 47% N=37 33% N=26 9% N=7 8% N=6 3% N=2 100% N=78 Property crimes (e.g., burglary, theft, criminal mischief) 23% N=18 46% N=36 12% N=9 17% N=13 3% N=2 100% N=78 Structural/house fires 41% N=32 49% N=38 6% N=5 3% N=2 1% N=1 100% N=78 Wildland fires 19% N=15 37% N=29 27% N=21 15% N=12 1% N=1 100% N=78 Floods 12% N=9 23% N=18 19% N=15 38% N=30 8% N=6 100% N=78 Traffic-related incidents (road rage, bike-car conflicts, etc.) 10% N=8 36% N=28 17% N=13 22% N=17 15% N=12 100% N=78 Discrimination due to your background or personal characteristics 46% N=36 27% N=21 10% N=8 9% N=7 8% N=6 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 65 © 2014 National Research Center, Inc. Table 88: Question 3 Please tell us how safe you feel in each of the following areas in Boulder. Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe N/A or don't know Total Downtown Commercial Area during the day 58% N=45 38% N=29 1% N=1 1% N=1 0% N=0 1% N=1 100% N=77 Downtown Commercial Area at night 18% N=14 41% N=32 35% N=27 1% N=1 3% N=2 3% N=2 100% N=78 Municipal Campus / Main Library area during the day 35% N=27 40% N=31 10% N=8 5% N=4 4% N=3 6% N=5 100% N=78 Municipal Campus / Main Library area at night 13% N=10 19% N=15 29% N=23 15% N=12 10% N=8 13% N=10 100% N=78 Your neighborhood during the day 69% N=54 24% N=19 4% N=3 0% N=0 1% N=1 1% N=1 100% N=78 Your neighborhood at night 44% N=34 38% N=30 9% N=7 5% N=4 3% N=2 1% N=1 100% N=78 City Parks 26% N=20 44% N=34 22% N=17 1% N=1 3% N=2 4% N=3 100% N=77 Multi-use paths (e.g. Boulder Creek Path) 15% N=12 36% N=28 41% N=32 3% N=2 5% N=4 0% N=0 100% N=78 Main Library 26% N=20 34% N=26 17% N=13 5% N=4 3% N=2 16% N=12 100% N=77 Branch Libraries 25% N=19 26% N=20 8% N=6 3% N=2 0% N=0 39% N=30 100% N=77 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 66 © 2014 National Research Center, Inc. Table 89: Question 4 In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 8% N=6 13% N=10 23% N=18 13% N=10 44% N=34 100% N=78 Rode another RTD bus within Boulder 22% N=17 17% N=13 35% N=27 9% N=7 18% N=14 100% N=78 Rode a bus between Boulder and Denver 18% N=14 24% N=19 38% N=30 4% N=3 15% N=12 100% N=78 Commuted to work by bicycle 29% N=23 10% N=8 10% N=8 3% N=2 47% N=37 100% N=78 Visited the Pearl Street Mall 2% N=1 9% N=6 34% N=22 25% N=16 31% N=20 100% N=65 Visited the University Hill business district 4% N=3 9% N=7 31% N=24 26% N=20 31% N=24 100% N=78 Visited Boulder open space or mountain parks 4% N=3 9% N=7 29% N=23 26% N=20 32% N=25 100% N=78 Recycled paper or containers from your home 5% N=4 0% N=0 5% N=4 9% N=7 81% N=63 100% N=78 Composted food waste through the curbside collection program 67% N=52 1% N=1 6% N=5 1% N=1 24% N=19 100% N=78 Composted yard waste through the curbside collection program 74% N=58 5% N=4 6% N=5 0% N=0 14% N=11 100% N=78 Made energy improvements to your home or business 40% N=31 37% N=29 17% N=13 1% N=1 5% N=4 100% N=78 Attended a public meeting or event about city matters 77% N=60 18% N=14 5% N=4 0% N=0 0% N=0 100% N=78 Attended a City Council meeting 88% N=69 9% N=7 3% N=2 0% N=0 0% N=0 100% N=78 Watched a City Council meeting on cable TV Channel 8 86% N=67 9% N=7 5% N=4 0% N=0 0% N=0 100% N=78 Watched a news program on cable TV Channel 8 79% N=62 9% N=7 9% N=7 1% N=1 1% N=1 100% N=78 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 35% N=27 23% N=18 22% N=17 9% N=7 10% N=8 100% N=77 Participated in any of the North, South or East Recreation Centers’ programs or classes 85% N=66 5% N=4 6% N=5 3% N=2 1% N=1 100% N=78 Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 40% N=31 32% N=25 17% N=13 4% N=3 6% N=5 100% N=77 Visited any neighborhood parks (play areas and playgrounds) 15% N=12 18% N=14 36% N=28 13% N=10 18% N=14 100% N=78 Used the services or facilities of the East or West Senior Centers 92% N=72 3% N=2 3% N=2 1% N=1 1% N=1 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 67 © 2014 National Research Center, Inc. Table 90: Question 5 Please rate to what extent you agree or disagree with the following statements. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 18% N=14 54% N=42 21% N=16 4% N=3 4% N=3 100% N=78 I inform myself about major issues in the city of Boulder 18% N=14 43% N=33 29% N=22 9% N=7 1% N=1 100% N=77 I take the initiative to let elected officials or city staff know what I think 4% N=3 19% N=15 28% N=22 36% N=28 13% N=10 100% N=78 Boulder’s City Council implements policies that reflect the values of the Boulder community 6% N=5 41% N=32 37% N=29 10% N=8 5% N=4 100% N=78 I feel included in the Boulder community 15% N=12 44% N=34 27% N=21 8% N=6 6% N=5 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 68 © 2014 National Research Center, Inc. Table 91: Question 6 Please rate how well you think the City of Boulder does on each of the following: Very well Well Neither well nor poorly Poorly Very poorly N/A or don't know Total Being responsive to residents and businesses 8% N=6 41% N=32 22% N=17 6% N=5 1% N=1 22% N=17 100% N=78 Effectively planning for the future 12% N=9 45% N=35 17% N=13 8% N=6 4% N=3 15% N=12 100% N=78 Working through critical issues facing the city 6% N=5 47% N=37 15% N=12 8% N=6 6% N=5 17% N=13 100% N=78 Gathering feedback from residents on new policies or projects; conducting public processes 9% N=7 37% N=29 26% N=20 10% N=8 1% N=1 17% N=13 100% N=78 Providing access to information about issues, events and meetings 13% N=10 41% N=32 18% N=14 8% N=6 1% N=1 19% N=15 100% N=78 Spending tax dollars wisely 4% N=3 31% N=24 27% N=21 5% N=4 6% N=5 27% N=21 100% N=78 Informing the public about how tax dollars are used 3% N=2 19% N=15 37% N=29 12% N=9 3% N=2 27% N=21 100% N=78 Responding to emergencies and natural disasters (flood, wildfire) 32% N=25 53% N=41 10% N=8 1% N=1 1% N=1 3% N=2 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 69 © 2014 National Research Center, Inc. Table 92: Question 8a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Managing congestion and traffic flow 3% N=2 29% N=22 35% N=27 26% N=20 6% N=5 1% N=1 100% N=77 High frequency transit routes 13% N=10 49% N=37 18% N=14 14% N=11 1% N=1 4% N=3 100% N=76 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 31% N=24 48% N=37 13% N=10 5% N=4 0% N=0 3% N=2 100% N=77 Snow and ice control on major streets 10% N=8 43% N=33 21% N=16 13% N=10 12% N=9 1% N=1 100% N=77 Street repair (potholes, crack repair, etc.) 4% N=3 33% N=25 36% N=27 22% N=17 4% N=3 1% N=1 100% N=76 Street sweeping 8% N=6 39% N=30 26% N=20 4% N=3 1% N=1 21% N=16 100% N=76 Street lighting 5% N=4 46% N=35 25% N=19 13% N=10 7% N=5 4% N=3 100% N=76 Sidewalk maintenance 10% N=8 39% N=30 26% N=20 14% N=11 6% N=5 4% N=3 100% N=77 Assistance to businesses to keep them in Boulder 16% N=12 27% N=21 16% N=12 4% N=3 3% N=2 35% N=27 100% N=77 Attracting/retaining 'discount' or 'affordable' shopping opportunities 18% N=14 31% N=24 22% N=17 4% N=3 6% N=5 18% N=14 100% N=77 Retention and expansion of quality jobs in Boulder 26% N=20 22% N=17 16% N=12 12% N=9 1% N=1 23% N=18 100% N=77 Acquiring and managing open space and mountain parks lands 53% N=41 32% N=25 6% N=5 0% N=0 1% N=1 6% N=5 100% N=77 Energy conservation and efficiency programs 33% N=25 42% N=32 17% N=13 3% N=2 0% N=0 5% N=4 100% N=76 Renewable energy programs 19% N=14 29% N=22 29% N=22 5% N=4 7% N=5 11% N=8 100% N=75 Recycling and composting collection services 37% N=28 32% N=24 16% N=12 7% N=5 3% N=2 7% N=5 100% N=76 Water conservation programs 21% N=16 36% N=27 24% N=18 3% N=2 3% N=2 14% N=11 100% N=76 Cable TV Channel 8 (council coverage, city news, local talk shows) 5% N=4 14% N=11 20% N=15 0% N=0 3% N=2 58% N=44 100% N=76 City of Boulder Web site (www.bouldercolorado.gov) 4% N=3 33% N=25 20% N=15 12% N=9 5% N=4 26% N=20 100% N=76 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 70 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total City social media Web sites (e.g. Facebook, Twitter, YouTube) 3% N=2 25% N=19 20% N=15 5% N=4 3% N=2 45% N=34 100% N=76 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 20% N=15 39% N=29 23% N=17 4% N=3 4% N=3 11% N=8 100% N=75 North, South or East Recreation Centers’ programs and classes 12% N=9 25% N=19 27% N=20 7% N=5 4% N=3 25% N=19 100% N=75 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 36% N=27 36% N=27 12% N=9 0% N=0 3% N=2 14% N=11 100% N=76 Neighborhood parks (play areas and playgrounds) 30% N=23 49% N=37 11% N=8 0% N=0 0% N=0 11% N=8 100% N=76 Boulder Public Libraries & library services 20% N=15 45% N=33 15% N=11 1% N=1 1% N=1 18% N=13 100% N=74 Services for children (age 12 and under) 15% N=11 25% N=19 8% N=6 7% N=5 0% N=0 45% N=34 100% N=75 Services for youth (age 13 to 21) 18% N=14 29% N=22 5% N=4 5% N=4 0% N=0 42% N=32 100% N=76 Services for seniors (age 65 and older) 8% N=6 18% N=14 20% N=15 4% N=3 0% N=0 50% N=38 100% N=76 Services for low-income families 26% N=20 17% N=13 13% N=10 7% N=5 5% N=4 32% N=24 100% N=76 Providing spaces for and access to a variety of arts/cultural events 25% N=19 42% N=32 18% N=14 4% N=3 0% N=0 11% N=8 100% N=76 Art in public places 21% N=16 42% N=32 20% N=15 7% N=5 0% N=0 11% N=8 100% N=76 Programs to reduce homelessness 25% N=19 16% N=12 25% N=19 8% N=6 4% N=3 21% N=16 100% N=75 Drinking water services 30% N=23 29% N=22 13% N=10 7% N=5 1% N=1 20% N=15 100% N=76 Mosquito or pest control programs 5% N=4 19% N=14 16% N=12 3% N=2 0% N=0 57% N=43 100% N=75 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 71 © 2014 National Research Center, Inc. Table 93: Question 8b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Managing congestion and traffic flow 26% N=17 51% N=33 20% N=13 0% N=0 3% N=2 100% N=65 High frequency transit routes 30% N=17 52% N=29 16% N=9 2% N=1 0% N=0 100% N=56 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 29% N=21 29% N=21 25% N=18 4% N=3 14% N=10 100% N=73 Snow and ice control on major streets 40% N=29 38% N=28 18% N=13 0% N=0 4% N=3 100% N=73 Street repair (potholes, crack repair, etc.) 14% N=10 38% N=27 35% N=25 6% N=4 8% N=6 100% N=72 Street sweeping 13% N=8 42% N=27 33% N=21 8% N=5 5% N=3 100% N=64 Street lighting 28% N=15 42% N=22 28% N=15 2% N=1 0% N=0 100% N=53 Sidewalk maintenance 19% N=12 55% N=35 25% N=16 2% N=1 0% N=0 100% N=64 Assistance to businesses to keep them in Boulder 14% N=10 46% N=32 17% N=12 4% N=3 17% N=12 100% N=69 Attracting/retaining “discount” or “affordable” shopping opportunities 16% N=11 43% N=30 20% N=14 10% N=7 10% N=7 100% N=69 Retention and expansion of quality jobs in Boulder 19% N=9 50% N=24 17% N=8 0% N=0 15% N=7 100% N=48 Acquiring and managing open space and mountain parks lands 31% N=16 45% N=23 12% N=6 2% N=1 10% N=5 100% N=51 Energy conservation and efficiency programs 41% N=20 33% N=16 20% N=10 0% N=0 6% N=3 100% N=49 Renewable energy programs 37% N=20 35% N=19 13% N=7 6% N=3 9% N=5 100% N=54 Recycling and composting collection services 33% N=23 44% N=31 20% N=14 1% N=1 1% N=1 100% N=70 Water conservation programs 32% N=21 44% N=29 17% N=11 3% N=2 5% N=3 100% N=66 Cable TV Channel 8 (council coverage, city news, local talk shows) 2% N=1 17% N=10 37% N=22 20% N=12 25% N=15 100% N=60 City of Boulder Web site (www.bouldercolorado.gov) 21% N=14 36% N=24 29% N=19 2% N=1 12% N=8 100% N=66 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 72 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total City social media Web sites (e.g. Facebook, Twitter, YouTube) 4% N=2 28% N=15 40% N=21 15% N=8 13% N=7 100% N=53 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 26% N=19 30% N=22 36% N=26 3% N=2 5% N=4 100% N=73 North, South or East Recreation Centers’ programs and classes 14% N=10 21% N=15 39% N=28 6% N=4 21% N=15 100% N=72 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 15% N=11 34% N=25 41% N=30 3% N=2 8% N=6 100% N=74 Neighborhood parks (play areas and playgrounds) 22% N=16 47% N=35 28% N=21 0% N=0 3% N=2 100% N=74 Boulder Public Libraries & library services 40% N=29 36% N=26 15% N=11 3% N=2 6% N=4 100% N=72 Services for children (age 12 and under) 23% N=17 25% N=18 18% N=13 8% N=6 26% N=19 100% N=73 Services for youth (age 13 to 21) 26% N=19 23% N=17 25% N=18 4% N=3 22% N=16 100% N=73 Services for seniors (age 65 and older) 27% N=20 28% N=21 16% N=12 4% N=3 24% N=18 100% N=74 Services for low-income families 30% N=22 32% N=24 18% N=13 4% N=3 16% N=12 100% N=74 Providing spaces for and access to a variety of arts/cultural events 22% N=16 39% N=29 35% N=26 0% N=0 4% N=3 100% N=74 Art in public places 17% N=12 26% N=19 43% N=31 8% N=6 6% N=4 100% N=72 Programs to reduce homelessness 37% N=26 32% N=23 20% N=14 3% N=2 8% N=6 100% N=71 Drinking water services 53% N=39 23% N=17 10% N=7 3% N=2 11% N=8 100% N=73 Mosquito or pest control programs 19% N=14 40% N=29 21% N=15 5% N=4 15% N=11 100% N=73 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 73 © 2014 National Research Center, Inc. Table 94: Question 9a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Preserving the city’s historic features and attributes 8% N=6 47% N=34 19% N=14 0% N=0 3% N=2 23% N=17 100% N=73 Affordable housing programs for low income people 7% N=5 12% N=9 20% N=15 21% N=16 11% N=8 29% N=22 100% N=75 Affordable housing programs for middle income people 3% N=2 17% N=13 21% N=16 19% N=14 15% N=11 25% N=19 100% N=75 Building and housing code enforcement 1% N=1 18% N=13 11% N=8 5% N=4 8% N=6 57% N=42 100% N=74 Enforcement of residential over-occupancy regulations 1% N=1 11% N=8 19% N=14 1% N=1 12% N=9 55% N=41 100% N=74 Enforcement of home business regulations 1% N=1 4% N=3 14% N=10 3% N=2 1% N=1 77% N=57 100% N=74 Noise control enforcement 12% N=9 36% N=27 20% N=15 3% N=2 4% N=3 24% N=18 100% N=74 Ice and snow removal, trash and weed control enforcement 4% N=3 39% N=29 22% N=16 16% N=12 8% N=6 11% N=8 100% N=74 Median maintenance 8% N=6 27% N=20 36% N=27 4% N=3 1% N=1 24% N=18 100% N=75 Crime prevention 18% N=13 30% N=22 36% N=26 8% N=6 0% N=0 8% N=6 100% N=73 Police presence in your neighborhood 27% N=20 36% N=26 23% N=17 5% N=4 0% N=0 8% N=6 100% N=73 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 36% N=26 36% N=26 18% N=13 6% N=4 0% N=0 4% N=3 100% N=72 Police traffic enforcement 21% N=15 30% N=21 32% N=23 3% N=2 6% N=4 8% N=6 100% N=71 Police response to community problems or needs 18% N=13 19% N=14 27% N=20 15% N=11 4% N=3 16% N=12 100% N=73 Flood or natural hazard education 13% N=9 15% N=11 36% N=26 17% N=12 10% N=7 10% N=7 100% N=72 Emergency Preparation 21% N=15 22% N=16 40% N=29 7% N=5 4% N=3 7% N=5 100% N=73 Fire safety education 27% N=20 25% N=18 21% N=15 7% N=5 3% N=2 18% N=13 100% N=73 Fire response 18% N=13 18% N=13 32% N=23 4% N=3 6% N=4 22% N=16 100% N=72 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 74 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Emergency medical services 19% N=14 35% N=25 24% N=17 0% N=0 1% N=1 21% N=15 100% N=72 Boulder Municipal Court 11% N=8 25% N=18 22% N=16 3% N=2 4% N=3 36% N=26 100% N=73 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 75 © 2014 National Research Center, Inc. Table 95: Question 9b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Preserving the city’s historic features and attributes 18% N=13 41% N=29 31% N=22 7% N=5 3% N=2 100% N=71 Affordable housing programs for low income people 20% N=14 43% N=30 28% N=19 3% N=2 6% N=4 100% N=69 Affordable housing programs for middle income people 28% N=19 40% N=27 21% N=14 4% N=3 6% N=4 100% N=67 Building and housing code enforcement 13% N=9 33% N=23 38% N=26 3% N=2 13% N=9 100% N=69 Enforcement of residential over- occupancy regulations 13% N=9 29% N=20 38% N=26 10% N=7 10% N=7 100% N=69 Enforcement of home business regulations 6% N=4 17% N=11 45% N=29 12% N=8 20% N=13 100% N=65 Noise control enforcement 13% N=8 46% N=29 29% N=18 8% N=5 5% N=3 100% N=63 Ice and snow removal, trash and weed control enforcement 24% N=15 43% N=27 25% N=16 6% N=4 2% N=1 100% N=63 Median maintenance 11% N=6 22% N=12 50% N=27 9% N=5 7% N=4 100% N=54 Crime prevention 59% N=41 27% N=19 13% N=9 1% N=1 0% N=0 100% N=70 Police presence in your neighborhood 20% N=14 38% N=26 35% N=24 4% N=3 3% N=2 100% N=69 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 30% N=21 36% N=25 27% N=19 6% N=4 1% N=1 100% N=70 Police traffic enforcement 16% N=11 36% N=25 37% N=26 9% N=6 3% N=2 100% N=70 Police response to community problems or needs 41% N=29 34% N=24 14% N=10 3% N=2 7% N=5 100% N=70 Flood or natural hazard education 33% N=23 36% N=25 21% N=15 9% N=6 1% N=1 100% N=70 Emergency Preparation 43% N=31 38% N=27 18% N=13 1% N=1 0% N=0 100% N=72 Fire safety education 32% N=23 35% N=25 26% N=19 4% N=3 3% N=2 100% N=72 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 76 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Fire response 63% N=44 19% N=13 14% N=10 0% N=0 4% N=3 100% N=70 Emergency medical services 66% N=47 18% N=13 13% N=9 0% N=0 3% N=2 100% N=71 Boulder Municipal Court 30% N=21 25% N=18 27% N=19 3% N=2 15% N=11 100% N=71 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 77 © 2014 National Research Center, Inc. Table 96: Question 12 If you have had phone, in- person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Courteous, respectful and professional 21% N=15 23% N=16 6% N=4 3% N=2 0% N=0 48% N=34 100% N=71 I received the assistance I needed 23% N=16 18% N=13 10% N=7 0% N=0 1% N=1 48% N=34 100% N=71 Table 97: Question 13 How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Cable TV Channel 8 4% N=3 8% N=6 12% N=9 69% N=51 7% N=5 100% N=74 City of Boulder Web site (www.bouldercolorado.gov) 34% N=25 22% N=16 26% N=19 14% N=10 5% N=4 100% N=74 City social media Web sites (e.g. Facebook, Twitter, YouTube) 14% N=10 21% N=15 27% N=20 36% N=26 3% N=2 100% N=73 The Boulder Daily Camera 26% N=19 34% N=25 21% N=15 16% N=12 3% N=2 100% N=73 The Colorado Daily 9% N=7 28% N=21 26% N=19 32% N=24 4% N=3 100% N=74 Boulder County Business Report 0% N=0 5% N=4 16% N=12 68% N=50 11% N=8 100% N=74 Inserts in the water utility bill 3% N=2 15% N=11 18% N=13 57% N=42 8% N=6 100% N=74 Mailings to your home address 20% N=15 28% N=21 22% N=16 23% N=17 7% N=5 100% N=74 Listserves (where you sign up to be part of a group receiving e-mails from the city) 11% N=8 18% N=13 15% N=11 48% N=35 8% N=6 100% N=73 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 78 © 2014 National Research Center, Inc. Table 98: Question 14 Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements? Percent Number No 50% N=38 Yes, up to double the current amount 46% N=35 Yes, up to triple the current amount 4% N=3 Total 100% N=76 Table 99: Question 15 How would you rate the Boulder city government’s response to the September 2013 Floods? Percent Number Very good 37% N=28 Good 49% N=37 Neither good nor bad 7% N=5 Bad 0% N=0 Very bad 4% N=3 Don't know 4% N=3 Total 100% N=76 Table 100: Question 16 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Streaming or downloadable movies 35% N=26 14% N=10 18% N=13 26% N=19 8% N=6 100% N=74 Streaming or downloadable music 28% N=21 15% N=11 16% N=12 32% N=24 8% N=6 100% N=74 Downloadable e-books and/or audiobooks 39% N=29 18% N=13 15% N=11 22% N=16 7% N=5 100% N=74 e-Magazines for computer, tablet or phone 24% N=18 11% N=8 20% N=15 38% N=28 7% N=5 100% N=74 Online video classes/courses 24% N=18 16% N=12 20% N=15 32% N=24 7% N=5 100% N=74 Research databases for school or business 36% N=26 21% N=15 19% N=14 18% N=13 7% N=5 100% N=73 Literary, film, or concert programs 23% N=17 22% N=16 22% N=16 25% N=18 8% N=6 100% N=73 Dance, theater, history or science programming 19% N=14 30% N=22 18% N=13 24% N=18 9% N=7 100% N=74 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 79 © 2014 National Research Center, Inc. Table 101: Question 17 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number don’t know if I am eligible for an Eco-Pass 13% N=10 no, I am not eligible for an Eco-Pass 3% N=2 yes, through my employer 7% N=5 yes, through my neighborhood program 5% N=4 yes, a CU Boulder student Buff One pass 72% N=55 yes, a CU Boulder faculty/staff Buff One pass 5% N=4 yes, other pass: 1% N=1 Total may exceed 100% as respondents could select more than one answer. Table 102: Question 18 On average, how often do you use your Eco-Pass? Percent Number I did not pick up my Eco Pass 8% N=5 Less often than once a month 14% N=9 About once every two weeks 11% N=7 About once a month 5% N=3 About once a week 9% N=6 More than once a week 54% N=35 Total 100% N=65 Table 103: Question 19 If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them? Percent Number Don't have school aged children 90% N=65 Already have neighborhood Eco Pass for whole household 0% N=0 Very likely to purchase for school age children 3% N=2 Likely to purchase for school age children 1% N=1 Somewhat likely to purchase for school age children 1% N=1 Not at all likely to purchase for school age children 4% N=3 Total 100% N=72 Table 104: Question 20 If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to Eco Passes for your entire household? Percent Number Very likely 30% N=22 Likely 26% N=19 Somewhat likely 19% N=14 Not at all likely 26% N=19 Total 100% N=74 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 80 © 2014 National Research Center, Inc. Table 105: Question 22 About how many years have you lived in Boulder? Percent Number One year or less 17% N=13 2 to 5 years 58% N=45 6 to 10 years 10% N=8 11 to 15 years 3% N=2 16 to 20 years 3% N=2 More than 20 years 9% N=7 Total 100% N=77 Average number of years 6.4 Table 106: Question 23 Are you employed? Percent Number Yes 74% N=58 No 26% N=20 Total 100% N=78 Table 107: Question 24 Where do you work? Percent Number Boulder 93% N=54 Louisville 0% N=0 Broomfield/Interlocken 2% N=1 Denver, excluding Tech Center 2% N=1 Tech Center/Southeast Denver 0% N=0 Other 2% N=1 Lafayette 0% N=0 Longmont 2% N=1 Jefferson County 0% N=0 Total 100% N=58 Table 108: Question 25 Do you work at your home? Percent Number No 75% N=44 Yes, my business is out of my home 2% N=1 Yes, I always work at home instead of my employer's location 0% N=0 Yes, sometimes I work at home instead of my employer's location, sometimes at my employer's location 24% N=14 Other 0% N=0 Total 100% N=59 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 81 © 2014 National Research Center, Inc. Table 109: Question 26 Are you a full- or part-time University or college student? Percent Number No 0% N=0 Yes, at the University of Colorado Boulder campus 100% N=78 Yes, at Naropa 0% N=0 Yes, somewhere else 0% N=0 Total 100% N=78 Table 110: Question 27 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 23% N=18 An apartment in an apartment complex 48% N=37 An apartment in a single family home 5% N=4 A condominium or town house 19% N=15 A mobile home 0% N=0 Group quarters (sorority/fraternity house, dorm, nursing home) 1% N=1 Other 3% N=2 Total 100% N=77 Table 111: Question 28 Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own your residence.) Percent Number Rent 81% N=62 Own 19% N=15 Total 100% N=77 Table 112: Question 29 Do any of the following live in your household? Yes No Total Children aged 12 or younger 7% N=5 93% N=69 100% N=74 Teenagers age 13 to 18 4% N=3 96% N=66 100% N=69 Adults age 65 or older 9% N=6 91% N=63 100% N=69 Anyone with a long-term disability 4% N=3 96% N=66 100% N=69 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 82 © 2014 National Research Center, Inc. Table 113: Question 30 About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a whole? Percent Number Less than $15,000 43% N=31 $15,000 - $24,999 21% N=15 $25,000 - $34,999 10% N=7 $35,000 - $49,999 3% N=2 $50,000 - $74,999 11% N=8 $75,000 - $99,999 10% N=7 $100,000 - %149,999 1% N=1 $150,000 - $199,999 0% N=0 $200,000 - $249,999 1% N=1 $250,000 or more 0% N=0 Total 100% N=72 Table 114: Question 31 Do you have regular, convenient access to the internet? Percent Number No 3% N=2 Yes 97% N=75 Total 100% N=77 Table 115: Question 31b Where? (check all that apply) Percent Number at home 100% N=75 at work 72% N=54 on a "smart" phone or PDA 65% N=49 a public facility (e.g. library or school) 71% N=53 Total may exceed 100% as respondents could select more than one answer. Table 116: Question 32 What is your age? Percent Number 18-24 years old 45% N=35 25-34 years old 33% N=26 35-44 years old 12% N=9 45-54 years old 4% N=3 55-64 years old 3% N=2 65-74 years old 4% N=3 75 or older 0% N=0 Total 100% N=78 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 83 © 2014 National Research Center, Inc. Table 117: Question 33 What is the highest level of education you have completed? Percent Number 0-11 years, no diploma 0% N=0 High school graduate 5% N=4 Some college, no degree 29% N=23 Associate Degree 3% N=2 Bachelor's Degree 26% N=20 Master's Degree 29% N=23 Doctorate Degree 8% N=6 Total 100% N=78 Table 118: Question 34 Are you of Chicano/Chicana/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 7% N=5 No 93% N=71 Total 100% N=76 Table 119: Question 35 Which best describes your race? Percent Number White 82% N=62 Other, please specify 12% N=9 Asian or Pacific Islander 5% N=4 Black or African American 4% N=3 American Indian, Eskimo or Aleut 3% N=2 Total may exceed 100% as respondents could select more than one answer. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 84 © 2014 National Research Center, Inc. Table 120: Question 36 What is your preferred language? Percent Number English 96% N=75 Arabic 0% N=0 Chinese 0% N=0 French 1% N=1 German 1% N=1 Hebrew 0% N=0 Italian 0% N=0 Japanese 1% N=1 Other 0% N=0 Korean 0% N=0 Mia, Hmong 0% N=0 Portuguese 0% N=0 Russian 0% N=0 Spanish 0% N=0 Vietnamese 0% N=0 Scandinavian languages 0% N=0 Total 100% N=78 Table 121: Question 37 Did you receive help completing this questionnaire in English? Percent Number Yes 0% N=0 No 100% N=12 Total 100% N=12 Table 122: Question 38 What is your gender? Percent Number Male 48% N=36 Female 52% N=39 Total 100% N=75 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 85 © 2014 National Research Center, Inc. APPENDIX L: RESULTS FROM “OPEN” WEB SURVEY The tables in this section display the results from the “open” web survey. This survey effort was separate from the scientific mailed survey. A link was provided on the city of Boulder website. Several efforts were made to publicize the availability of the link, including emailing members of lists maintained by the city. A total of 650 surveys were completed. Table 123: Question 1 Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Your overall quality of life in Boulder, taking all things into consideration 45% N=269 45% N=266 6% N=37 2% N=11 0% N=0 2% N=11 100% N=594 Overall quality of your neighborhood 36% N=216 43% N=256 9% N=56 3% N=15 0% N=2 8% N=47 100% N=592 The sense of community in Boulder 17% N=99 47% N=278 26% N=151 8% N=47 2% N=10 1% N=6 100% N=591 Community acceptance of all people 14% N=82 37% N=215 29% N=168 14% N=85 4% N=23 3% N=16 100% N=589 Race and ethnic relations in Boulder 8% N=49 33% N=193 35% N=209 14% N=84 3% N=16 6% N=38 100% N=589 Boulder as a place to work 29% N=171 43% N=250 14% N=82 5% N=30 1% N=8 8% N=46 100% N=587 Overall Boulder city government operations 14% N=83 40% N=237 27% N=157 11% N=66 5% N=27 4% N=21 100% N=591 Overall ease of getting to the places you usually visit 21% N=123 44% N=261 19% N=114 13% N=79 3% N=15 0% N=0 100% N=592 Quality of the natural environment 64% N=377 31% N=185 4% N=21 1% N=3 0% N=2 0% N=1 100% N=589 Quality of indoor and outdoor recreation 62% N=363 32% N=187 4% N=22 1% N=8 0% N=0 2% N=9 100% N=589 Opportunities to attend arts/cultural events 35% N=205 46% N=273 13% N=77 4% N=22 0% N=1 2% N=12 100% N=590 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 86 © 2014 National Research Center, Inc. Please rate the following items about life in Boulder, and circle the number which most closely reflects your opinion for each. How do you rate . . . Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Quality or character of new development (the look and feel of new commercial or residential areas or buildings) 14% N=82 35% N=204 28% N=164 15% N=87 6% N=36 3% N=18 100% N=591 Access to a variety of housing options 5% N=27 15% N=86 22% N=132 33% N=197 19% N=111 7% N=40 100% N=593 Employment opportunities 6% N=38 30% N=177 30% N=176 18% N=104 4% N=25 12% N=71 100% N=591 Shopping opportunities 18% N=104 50% N=296 24% N=140 6% N=33 1% N=7 2% N=11 100% N=591 Table 124: Question 2 Please rate how safe you feel from each of the following in Boulder: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total Violent crimes (e.g., rape, robbery, homicide) 41% N=239 45% N=266 7% N=43 6% N=36 0% N=2 100% N=586 Property crimes (e.g., burglary, theft, criminal mischief) 23% N=133 50% N=291 15% N=87 11% N=64 2% N=9 100% N=584 Structural/house fires 40% N=233 41% N=239 17% N=97 2% N=14 1% N=4 100% N=587 Wildland fires 14% N=81 37% N=219 17% N=101 28% N=164 4% N=21 100% N=586 Floods 9% N=50 33% N=191 23% N=135 30% N=177 6% N=34 100% N=587 Traffic-related incidents (road rage, bike-car conflicts, etc.) 8% N=46 33% N=193 18% N=108 33% N=192 8% N=48 100% N=587 Discrimination due to your background or personal characteristics 41% N=239 24% N=140 22% N=131 10% N=58 3% N=17 100% N=585 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 87 © 2014 National Research Center, Inc. Table 125: Question 3 Please tell us how safe you feel in each of the following areas in Boulder. Always safe Usually safe Sometimes safe sometimes unsafe usually unsafe Always unsafe N/A or don't know Total Downtown Commercial Area during the day 46% N=267 43% N=249 7% N=38 2% N=10 1% N=4 1% N=7 100% N=575 Downtown Commercial Area at night 15% N=87 43% N=247 28% N=161 6% N=34 3% N=19 4% N=25 100% N=573 Municipal Campus / Main Library area during the day 23% N=135 35% N=204 22% N=126 9% N=51 6% N=32 5% N=27 100% N=575 Municipal Campus / Main Library area at night 6% N=35 18% N=103 31% N=180 20% N=115 12% N=71 12% N=71 100% N=575 Your neighborhood during the day 58% N=335 31% N=177 3% N=17 1% N=4 0% N=0 7% N=41 100% N=574 Your neighborhood at night 38% N=216 43% N=246 10% N=55 2% N=9 1% N=6 7% N=43 100% N=575 City Parks 16% N=94 45% N=256 26% N=151 3% N=18 3% N=16 7% N=39 100% N=574 Multi-use paths (e.g. Boulder Creek Path) 10% N=58 39% N=227 36% N=206 7% N=41 5% N=26 3% N=17 100% N=575 Main Library 21% N=120 36% N=207 26% N=152 6% N=35 4% N=25 7% N=39 100% N=578 Branch Libraries 26% N=151 33% N=189 9% N=51 1% N=5 1% N=3 30% N=173 100% N=572 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 88 © 2014 National Research Center, Inc. Table 126: Question 4 In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Rode a high frequency transit network bus (e.g., HOP, SKIP, JUMP, etc.) within the City of Boulder 30% N=171 21% N=120 23% N=128 8% N=48 17% N=98 100% N=565 Rode another RTD bus within Boulder 44% N=245 21% N=116 19% N=103 7% N=37 10% N=55 100% N=556 Rode a bus between Boulder and Denver 32% N=181 25% N=142 30% N=171 5% N=27 8% N=43 100% N=564 Commuted to work by bicycle 56% N=311 8% N=45 9% N=53 7% N=39 20% N=110 100% N=558 Visited the Pearl Street Mall 2% N=13 7% N=41 34% N=190 28% N=153 28% N=158 100% N=555 Visited the University Hill business district 23% N=129 32% N=180 30% N=167 8% N=43 7% N=40 100% N=559 Visited Boulder open space or mountain parks 3% N=19 9% N=52 25% N=144 21% N=118 41% N=233 100% N=566 Recycled paper or containers from your home 2% N=12 1% N=5 3% N=17 8% N=45 86% N=481 100% N=560 Composted food waste through the curbside collection program 42% N=234 5% N=29 5% N=28 8% N=44 40% N=224 100% N=559 Composted yard waste through the curbside collection program 39% N=217 6% N=36 11% N=63 10% N=57 33% N=185 100% N=558 Made energy improvements to your home or business 30% N=170 38% N=215 22% N=124 3% N=19 6% N=31 100% N=559 Attended a public meeting or event about city matters 51% N=283 26% N=144 20% N=111 3% N=15 1% N=6 100% N=559 Attended a City Council meeting 73% N=407 17% N=92 9% N=50 1% N=6 0% N=2 100% N=557 Watched a City Council meeting on cable TV Channel 8 57% N=320 22% N=124 17% N=93 3% N=16 1% N=5 100% N=558 Watched a news program on cable TV Channel 8 60% N=335 21% N=115 16% N=88 2% N=11 1% N=7 100% N=556 Used any of the Parks and Recreation fields or courts (e.g., baseball, softball, soccer, tennis) 48% N=270 18% N=104 17% N=96 8% N=44 9% N=50 100% N=564 Participated in any of the North, South or East Recreation Centers’ programs or classes 52% N=293 15% N=82 13% N=73 7% N=42 13% N=73 100% N=563 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 89 © 2014 National Research Center, Inc. In the last 12 months, about how many times, if ever, have you done the following things? Never 1 to 2 times 3 to 12 times 13 to 26 times More than 26 times Total Visited any Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 37% N=207 23% N=132 25% N=139 9% N=49 6% N=35 100% N=562 Visited any neighborhood parks (play areas and playgrounds) 17% N=93 14% N=79 32% N=181 16% N=92 21% N=117 100% N=562 Used the services or facilities of the East or West Senior Centers 71% N=400 15% N=87 7% N=39 3% N=15 4% N=22 100% N=563 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 90 © 2014 National Research Center, Inc. Table 127: Question 5 Please rate to what extent you agree or disagree with the following statements. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total I am pleased with the overall direction the city is taking 11% N=64 41% N=232 24% N=136 18% N=99 6% N=31 100% N=562 I inform myself about major issues in the city of Boulder 32% N=181 51% N=287 15% N=83 1% N=4 1% N=3 100% N=558 I take the initiative to let elected officials or city staff know what I think 8% N=45 27% N=153 38% N=215 22% N=122 5% N=27 100% N=562 Boulder’s City Council implements policies that reflect the values of the Boulder community 7% N=42 28% N=160 40% N=224 18% N=101 6% N=35 100% N=562 I feel included in the Boulder community 12% N=69 39% N=218 30% N=170 14% N=79 5% N=28 100% N=564 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 91 © 2014 National Research Center, Inc. Table 128: Question 6 Please rate how well you think the City of Boulder does on each of the following: Very well Well Neither well nor poorly Poorly Very poorly N/A or don't know Total Being responsive to residents and businesses 8% N=46 41% N=224 26% N=146 12% N=65 4% N=20 9% N=50 100% N=551 Effectively planning for the future 11% N=59 42% N=228 23% N=127 12% N=68 5% N=29 7% N=38 100% N=549 Working through critical issues facing the city 8% N=46 37% N=202 27% N=150 14% N=79 5% N=30 7% N=40 100% N=547 Gathering feedback from residents on new policies or projects; conducting public processes 11% N=63 37% N=203 25% N=139 13% N=70 6% N=31 9% N=48 100% N=554 Providing access to information about issues, events and meetings 14% N=78 45% N=250 25% N=138 7% N=38 2% N=12 7% N=38 100% N=554 Spending tax dollars wisely 7% N=36 30% N=167 31% N=169 15% N=81 10% N=53 8% N=47 100% N=553 Informing the public about how tax dollars are used 6% N=31 27% N=150 36% N=198 17% N=92 5% N=27 10% N=54 100% N=552 Responding to emergencies and natural disasters (flood, wildfire) 37% N=204 46% N=253 10% N=56 4% N=22 1% N=7 2% N=11 100% N=553 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 92 © 2014 National Research Center, Inc. Question 7: Do you have any other comments about the job that the City of Boulder is doing?  I completely support the process of municipalization of power, the sooner the better. Would also like city provided internet service. Would like a requirement that all cable and satellite providers include the city tv channel in its lineup. Thanks for your service.  1) Driving while on the phone or texting should be outlawed and rules should be strongly enforced. It is too dangerous to be allowed. There needs to be a phone number that other drivers can call to report this (after pulling off reaching their destination or pulling off the road, of course.) 2) We desperately need mandatory registration, licensing (with license plates), rules and regulations for bicycles and strict enforcement. Every week I deal with bicycles going through stop signs, red lights, using no lights at night, riding 3-4 abreast, riding on sidewalks, riding on trails. As a driver I would get ticketed for doing these things, but I have never seen a cyclist get stopped. There are no consequences for them, except when there is a death, at which time it is always the driver's fault. They ride while using cell phones, head phones, riding carrying their kids using cellphones with no lights, no helmets. I have barely missed cyclists I couldn't see, who were going through signs and lights. As a "good Boulder progressive" (yuk) I'm sick of this, and I'm not voting for any new taxes until the city and county do something about it. 3) Welcome Boulderites back to the city. Get rid of the parking procedures and reinstate meters. It is now it's impossible to do what needs to be done, unless you're initially willing to pay for time you may not need. So the city gets more revenue from parking tickets or unused minutes and it becomes progressively more inconvenient for citizens. While I used to frequent Pearl on a daily basis and could find most of the people I knew there, now I rarely go downtown (in my own city) because I know most of the businesses are chains, most of the people there are tourists, and parking will be a nightmare. The outdoor mall at 29th is so uninviting that I don't even think of shopping there only for movies. End up spending most of my money elsewhere.  1. backlog/delays on approving/issuing building permits right now (after flood) is hurting local business and economy. 2. i do not agree with restrictions being put in place regarding issuing liquor licenses. 3. wish housing developments were accompanied by more commercial development in close proximity to each other, to create neighborhood feel, and reduce reliance on car for transportation  1. I have read in the paper that our affordable housing program is unsustainable (why, I don’t know). This alarms me greatly as for years I have been trying to save enough money to buy a permanent home in the program for my disabled son to live in after I die. He only knows Boulder; his only friends, doctors, and other needed services are here. I have similar concerns for myself and my friends as we reach retirement. After decades living and working in Boulder, will we be forced to leave because we can’t downsize within the town we love? / 2. I would love to see Boulder municipalize cable and internet access like Longmont has. The cost of cable is crazy and the financial relief would be very helpful. / 3. The attitude of City departments involved in permitting building projects, both commercial and private, is horrid and offensive. It's the opposite of customer service. They habitually don't return phone calls or emails; don't do what they say they will, and deny (and make citizens pay for) their errors. In many cities you can get residential building permits and approvals within days. It used to be 6 weeks in Boulder; now it's often 6 months. I heard one employee actually say "It's only been 4 months." That is cosmic cluelessness about the huge, often prohibitive multiple costs these delays cause. It’s unconscionable. / 4. A similar concern is the hostile attitude of OSMP towards the 1/3 of residents who have dogs. We are persona non grata, straight out. With all the happy talk about recreation and fitness in Boulder there is no appreciation of the fact that for many of us, a hike on Open Space with our green-tagged dogs is our #1 outdoor activity. Dogs are not pests; they coevolved with humans and are as much a part of nature as we are. OSMP is overfunded and their attitude of entitlement is ridiculous. Are we a city or a subsidiary of the Audubon Society? / 5. I voted for municipalizaton of our utilities but have grave concerns that we could respond to large-scale problems effectively. The day after the Four Mile/Sunshine wildfire my friend reported 22 Xcel trucks headed up Sunshine Canyon Drive. Their response after the floods was also good. They flubbed on communications in the effort to get the gas back on in Gunbarrel during the recent outage, but it was a huge job and they did okay. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 93 © 2014 National Research Center, Inc. How could Boulder possibly respond as well with only city resources? / 6. I want to give a giant thank you to the vast majority of city employees and Council members who work so hard to keep Boulder beautiful and running well. I can't imagine how tough it must be to field so many complaints and triage the concerns of varied interest groups and individuals. You do a great job. /  A huge chasm continues to exist between what the city claims to be doing and what actually happens. Whether it's transients, building, land use and zoning rules, green energy, core city services, public input, etc., the city consistently talks a good game and misses the mark. Just today I was discussing micro-housing units with Michelle, the city's affordable housing person. Because our land use and zoning rules are so damn suburban, the very idea of real "inclusionary housing" is a bunch of BS. Instead people pay cash in lieu and ask for height variances and the cost of living continues to be artificially inflated. Our definition of progressive values is an oxymoron at best.  Address housing. Now.  ahold be more aggressive in urban planning (density) and transportation (few car trips):  Appreciate closing of Central Park at night to vagrants. It is still a problem during the day with vagrants approaching and especially the uncontrolled dogs they have with them. All this makes for a very unsafe environment.  As a Boulder native, I have watched the city government become more and more insular. The government is not open to diverse viewpoints and is not inclusive. As a true liberal (who has spent time in liberal areas of the county), I find Boulder city government dogmatic, often taking an “ends justifies the means” approach and intolerant of difference. There is a lack of concern with social justice issues, appropriate flood recovery resources and a singular obsession with Boulder’s energy future. The city government is also extremely arrogant, always thinking that it can do things better than others and that the entire world is watching Boulder. While historically Boulder has done many things well (e.g., open space, parks, recreation, etc.), I am concerned that we are become a rigid, hypocritical community. Allow different voices to be heard and do not demonize people who have varied priorities. The City should focus on the basic, core functions and social justice issues.  As a parent, 2yo and 4 yo, I won't take my children to the main library or the bike path in that region because there are too many homeless people and the areas are generally unsanitary.  As a parent, I find it extremely frustrating that important meetings are often held during prime family time. It is very expensive and difficult for parents to find childcare to attend meetings. I would love it if you found innovative ways for more people to stay connected to their governments. Things like: make all meetings recorded and webcasted, allow meetings to be viewed at another time via web, solicit questions and feedback during meetings live via the internet and before the meeting via email etc, and/or provide childcare so lower income parents can attend in person.  As a person who moved in order to pursue my Ph.D., I feel cut off from city life by my membership in the campus community.  At times they seem obstructionist. The city workers can make things difficult because they have their agenda/work responsibilities an don't take time to think "why scan I do to really help tho person",  At times, too much public process  Better shopping in north Boulder geared to the aging population with big name stores like Sears, Penneys And Yes WAL-MART superstore. Big box stores are needed, you can start shopping in the morning put in a theater next to the stores and family dining and leave six hours later. This will leave cars off the road and tax dollars in Boulder  Big fan of Matt Chasansky and the Boulder History Museum programs put together by Carol Taylor  Boulder appears to be ruled by the rich and upper class and the middle class struggles to exist or be heard in city politics or decisions.After living here for 13 years, its feels less and less like" my city" and caters development and tax dollars to things they feel will enhance what the tourists and wealthy people moving to town want, not the real working class of Boulder.  Boulder County road handling is very poor City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 94 © 2014 National Research Center, Inc.  Boulder does an incredible job. I am impressed about how well it disseminates information and the effectiveness of city and state services,  Boulder has an entrenched city government that is interested in serving its own needs ahead of the citizens. There is a can’t do attitude instead of a can do attitude and important issues are simply not addressed.  Boulder is doing a very poor job with handling the homeless related issues. Things only seem to be getting worse as Boulder continues to cater to the homeless/criminals here in the city. I like how the City Manager is placing laws that cannot really be policed( i.e. no smoking on mall / muni campus) in an effort to remove the bums from her view, instead of properly dealing with the issues and putting "police-able" laws into place. / Also, Boulder has been doing very poorly with handling snow removal as of late. There has been an increase in accidents and complaints here in the city, see the numerous Daily Camera articles about citizens complaining.  Boulder is neglecting essential City services because they focus on agenda-driven, ideological and personal matters mostly because City Council is out of touch with reality. Boulder City staff follows this direction and kowtows to Council's whims. Boulder is also ovestaffed and inefficient and does not use its funds wisely.  Boulder is not very diverse. It's a rich white person's city and I am a rich white person. It is unusualt to see a minoirty in Boulder. We also seem to have busy bodies who like to pass unneccessary laws controlling what we can and can not do. I moved my business here from Ohio two years ago. I am a Republican. In Ohio I didn't like to pay more taxes as I didn't see a return for the money. In Boulder I am willing to pay more taxes because everyday I see how my tax dollars are used. Boulder has something to teach the rest of US about taxes.  Boulder need s to do a very good job at it's current functions before taking on new responsibilities. I sold my beautiful home on the Hill last year, the Hill is a disaster waiting to happen in many areas. As a property owner I felt like a 2nd class citizen, the city did not adequately address rental/tenant/landlord issues, (the student ghetto is a disgrace) crime, trash, transportation and snow removal to start. Transportation is a big problem, construction everywhere, parking is difficult, just getting around is onerous. The over-emphasis on riding public transportation for in town commutes is just silly. My office is 3 miles from my home and 2 busses take over 45 minutes, if on time, and require about a mile of walking. And how is one supposed to run errands. Go home and get in the car? I could ride my bike to work, but not reasonable for professional work attire. How do we justify the empty buses for the bulk of the day? Finally, the unending signage is really ugly. Don't do this, don't do that.....when i visit other cities, I notice how much cleaner they look visually! Thanks for asking!  Boulder needs to work on welcoming diversity by providing incentives for selfish rich, white people who have claimed this place as their own. I moved here 15 years ago and this was a different place-- spiritual, open, welcoming (aside from welcoming communities of color, which also needs to be improved). Now, it's a bunch of young, rich, white people who are ridiculously out of touch with reality.  Boulder tends to prioritized based on economic considerations which often upset community members. / When things are done to improve community it helps the economy more than deliberate attempts to help the local economy.  Boulder's Climate Action Plan is visionary, but to truly address climate change at a local scale Boulder must do even more to live up to its reputation as a trendsetting, model community. If sustainability is truly a goal of our city, we should be scheming big, like Hamburg: http://www.bbc.com/future/story/20140204-can-a-city-really-go-car-free  Building codes are very restrictive, making it too expensive. Why aren't city council members involved in the arts at all? Love open space team, but I'd like to see more money to monitor open space use for fires, etc. Love their volunteer program.  Building Department should speed up building permit review times. Provide stronger enforcement of rules on the mall, smoking, dogs, bikes / Sleeping in cars campers should be legal on public parking spots. Provide access to RV dump station water. even with a fee. / Bike theft enforcement City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 95 © 2014 National Research Center, Inc. and punishment should be more severe. Legalize prostitution in a safe and regulated manner - amsterdam.  Can boulder as a utility respond as well as Excel. Am I going to be calling a city council member to come and fix my gas leak? Boulder acts so inclusive but deep down they don't like the lower class being able to survive in Boulder. Walmart was a step in the right direction. The city is working to penalize transients but it is looked down upon if businesses try to do the same to reduce the menace. Notice I said the new Boulder T word?  City Council members do not listen to contituants concerns. Density is a bad idea. The 60,000 a day in car communters to Boulder cause needless congestion and hostility on our roadways. Boulder is getting way to expensive for the average middle class person to live in and consequently it feels snobbish. If you want our great city to be freindly toward bicylists and pedestrians, the city ought to get more serious about transportation issues in and out of Boulder.  City employees go out of their way to be disagreeable and obstructive.  City employees have a reputation for being too comfortable in their jobs and have a strong good old boys network. Especially the planning dept which seems completely over funded compared to library's and rec centers. Also the parks maintenance dept crews have a reputation for landscaping their own yards, with Boulder parks materials. Under valued staff work at the library and rec centers and open space.  City of Boulder needs to do more for displaced and homeless people. It would be great if they started by offering more mental health service channels. I live by the Homeless Shelter and the upcoming transitional housing community. I'm not scared about this development but I'm also not a fan of sexual predators using the shelter as an address. Crime rates in North Boulder have been increasing and it seems strange that such a high concentration of owner-occupied residences is also in the midst of trailer parks and homeless shelters. I also despise all of the new construction going on in NoBo. It's upsetting when the landscape changes and all of the new construction seems geared toward wealthy individuals and families. Not everyone in Boulder is wealthy but maybe that is Boulder's preference: that it be safe haven for wealthy people. Not a fan of new construction that caters to the rich or public services that don't help those who need it the most.  City staff is too insulated from the community. There are primarily 1 or 2 stake holders who set agendas. It seems City Open Space has too much power. The housing decisions that are made give too much weight to affordable housing. An employed, middle class person with kids and a job that requires driving, has a tough time in this town.  Consistently unreliable snow removal (from VG to poor) / quite substandard in access to quality golfing facilities... most limited in suburban Denver.. guess the game is not PC. / Valmont park development has been at a snails pace.... should be a centerpiece for recreational excellence, be more inviting including improved and denser ornamental vegetation with tree cover and shade for relaxation and contemplation. / Council tends toward upper-middle cliqueiness, which promotes a tunnel view of what the full spectrum of residents value. Despite these critical observations, Boulder is a very good place to live and work and play, but fails to achieve excellence in several respects owing to a somewhat politicized or formularized views in decision-making circles. /  continue to work on more affordable housing specifically for seniors.  Council is grossly irresponsible in how money is spent. Waste a fortune on foolish social programs with no benefit. City staff is grossly overstaffed.  Create bike only trails within the county and create more connectivity with current trail networks for bikes. There's too much travel by car or roadway. We need trails!  Create one homepage to go for status or information by listing links to more detailed websites  Do I agree/disagree with that Boulder is responsive to residents and businesses is two questions that can be further divided into small business, big businesses, and renters or and home owners.. Will you please stop allowing "fluoride" in our water supply.! City of Boulder should do something to regulate the outrageous cost of home repairs esp. furnaces and plumbing companies that take advantage of people by taking their furnaces apart then asking for an outrageous sum of money to fix the furnace.  Don't like the changes to the green tag program for dogs City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 96 © 2014 National Research Center, Inc.  During the Flood Channel 8 - did not give any information at all - such as limit your water use and emergency responses. I did not even hear about limiting water use to keep the sewers from backing up until Sunday and that was finally on 7 news.  Electoral system is gamed by PLAN-Boulder to allow their Board to run the city. Democracy in Boulder is a farce, with one party rule for over 40 years. Public input and hearings are a facade when the decision making process is already pre-determined, like with the outcome on the homeless shelter at Lee Hill Rd. There's an unending stream of more regulations, more taxes, from city government, a constant over-reaching to modify behavior from the control freaks at PLAN- Boulder. Work on improving democracy and the electoral system to allow for a more independent and accountable city council.  Employers need to increase pay and benefits for their employees. Service industry pays horrible in this town. / The schools should have more community support. / Teenagers have nowhere to go in this town. There are no commercial businesses offering a place for teenagers to hang out, there use to be bowling alleys, rollerskating rinks,etc.  Feel that Boulder (esp City Council) spends too much time and $$ responding to few people who make the most noise and ignores the larger issues. Gets too involved in the weeds and doesn't look at the view from 30,000 feet.  Flood planning and response was very good. Municipal utility issue seems way too expensive, time-consuming, risky, arrogant. I have stopped paying attention. People on west side of town should not have to pay extra for bear proof trash cans. If City wants to require them, City should subsidize extra cost. Otherwise, it is a tax on property owners in required areas.  Generally speaking, Boulder's policies and actions appear to be geared towards the wishes and desires of certain interest groups within the city while ignoring many problems that regular residents of the city face day-to-day. I know more about the story of the Mapleton Elk (which was disappointing and yes, the employees responsible should have been punished, but in reality impacted a tiny, tiny, tiny group of Boulder residents) and less about for example, what the city plans to do to alleviate the ridiculous congestion on 28th Street (great, build more condos and apartments at Boulder Junction for our non-existent train - that will help!). We are all here for a reason and we love Boulder, but frequently the city's priorities seem a bit off from the average resident who, because of work, life, families, etc. doesn't have time to anguish over a statue for an elk but are directly or indirectly impacted by the policies of the city. In other words, continue to work harder to make things easier for the working people of Boulder to (A) stay informed and (B) participate in our government.  get rid of Tom Carr and stop holding back recreational marijuana. Stop running meetings until after midnight.  Great. Just please slow the rate of rent on Pearl Street and other places so that interesting family and unique businesses are not all replaced by chain stores, that reduces cultural flavor and diversity  Group and committees, including City Council, have a tendency to over-intellectualize issues to the point of non-action. There needs to be more balance between analytical discussion and practical application. I also don't think they understand how to prioritize at times. For example, the lack of snow plowing in Boulder has been criticized often. This is not just a convenience issues, but a safety one. They should be plowing the slush daily so it will not refreeze into ice sheets and potholes.  Have heard talk about a proposed non-profit creative reuse center. Seems like a good fit for Boulder; seems odd we don't have one.  Have to address the major issue that the city is overrun with transients and panhandlers. Need to make the city more family friendly so families do not leave for east county. Need to rid the library and municipal area of bums who break laws, harass women and girls, smoke, urinate and deficate in creek, etc.  Herding cats is never an easy business.  Housing for the middle class is, for me, the biggest problem in Boulder. I make a good salary but cannot afford to buy here. I make a little bit too much for affordable housing programs but not enough to buy a market rate home or condo. Most new developments are luxury and very City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 97 © 2014 National Research Center, Inc. expensive (North Boulder, Peleton...). Also, I do not feel the new complexes reflect the small city character of Boulder. They are tending to be very modern and urban; I didn't move to Boulder to live in an urban loft or high-end luxury condo. I would live in a big city for that. Central Boulder prices are through the roof partly because the have the only homes with real character. Even multi- unit housing can have warm character, but a fortress like The Peleton does not.  I absolutely do like the direction the city is taking to accommodate more residents. Squeezing in more inappropriate projects (Baseline/27th) is a terrible idea from so many angles. In-fill is unacceptable, crowded, traffic issues. We will NEVER be able to accommodate all the people who wish to live here and the sooner we accept that, the sooner we can go on. It adversely affects the folks who already live here and pay a premium to do so. Council and Planning board are killing the Golden Goose.  I am a 23 year Boulder Resident, Things are changing a lot and some changes are not desirable. The dense infill while well intentioned if you buy the argument makes for unpleasant surroundings and boring architecure. But the middle income people can buy in at least. The high rise luxury condos are despicable. Concrete canyons with half of the units being empty. This was a travesty and those who oversaw the process ought to be ashamed. The 'feel' of Boulder was at stake and their willingness to allow the developers to dictate planning is what we get. The same planners end up on City Council and the process continues to date. More hideous, ostentatious develpment coming to a street near you. Another beef has to do with transportation and gridlock. I bike nearly everywhere, year round. A great place to ride but the proportion of neo-boulderites who use bikes as transportation as ooposed to toys is a serious concern. The willingness to tolerate and encourage the car culture is perhaps our gravest risk. In commuters, angry, rushed and in now way bought in to the Boulder Way take over each day. And we pave over to provided them with parking. No wonder so few ride bikes. No wonder more do not. This impacts every facet of our quality of life to the core. Worse, the latest arrivals bring their car culture bad habits with them and we all pay the price. Safety on the bike, congestion, smog, anger, frustration...I have neighbors who EACH come and go daily five times in the car. My battery goes dead I use my car so infrequently. So. People are who they are and I suggest a focus on kids as adults do not accept change easily, especially when it includes sacrifice. Sadl;y we could be a Copenhagen or an Amsterdam but the buy in here is overblown and our actual collective willingness to consider , really consider biking as a daily form of transportaiton with all of it's benefits is negligible. Meanwhile I appreciate having the system largely to myself this time of year. Despite rather lousy winter maintenance. Again, no wonder people are reluctant. The risks this season have been terrible. Everyone is crashing, If you left the roads like the paths traffic would stop. Bike lanes filled with refrozen mag chloride slush do not cut it. Some of the core Boulder values are being lost. People arriving today want something other than what drew people here 20 or 40 years ago. Back to kids stop by any school at letout and watch the moms (and dads) hovering waiting to drive their kids around. THE worst traffic jams can be found there. Shared values. Shared sacrifice? Not really.. Car culture, big greedy homes, gridlock, I think the City is largely well intentioned but everything I am raving about is contingent upon individuals making decisions taking others into account. Not the way of the world presently. My wife says she can't change her behavior much less somebody else's so that is it. I lived in Aspen way back there and any number of phenomenon that transformed that place are in play here in Boulder. The billionaires pushing out the millionaires as they say. I am a common person working for the government., We are an endangered species at this point. Keep trying!  I am a resident in the cit of Boulder for over 30 years. The city has been made a wonderful jewel that I enjoy. At a certain point, it's time for the city to put the focus on the infrastructure and services that keep our city solid, connected and accessible. I think the city should focus on paving mountain roads, take care of services like police and firemen and take a primary look at what needs to be structured, reinforced and make way for a sustained future. I think the flood was handled magnificently and concerns are being addressed. Continue that and take care of the roads. It needs to be an inclusive city.  I am concerned about the lack of the city manager and city attorney's support for the Open Space program. I am concerned about the lack of interest by some City Council members for sustainability measures for Open Space. Open Space is one of the most vital resources for our community. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 98 © 2014 National Research Center, Inc.  I am disappointed at how the homeless population is handled in the city. Illegal camps all along the bike path and OSMP, trash, fires, drugs, multiple assaults, and other violent/non violent crimes. Beggers on every corner of ever increasing street corners, hanging out on the mall, and draining the community of resources without "putting in" anything while most admittedly have no desire or intention of changing lifestyle. Its to the point where I no longer feel comfortable or safe walking with my family along the creek and to the main library and enjoying the would otherwise be nice features of our community. Not sure what the solution is but the current situation is not acceptable. Thanks for a chance to give input.  I am disappointed to see so much new construction in Boulder (particularly buildings that are well beyond the height of surrounding buildings) while so many buildings sit empty. I am disappointed that the City of Boulder is not interested in standing up for those being affected by the train noise. Boulder has become Boulder, California, with strip malls, chain stores, traffic, and no place for the middle class.  I am disgusted by the amount of building going on in this city. Why? Do we need the taxes, growth? I DON'T THINK SO. Why must every empty lot need to be developed??? TO PROVIDE WORK FOR THE CITY PLANNIN G STAFF? Why can't we stop the downtown from looking like most other downtowns? More 4-5 story building corridors? STOP THE GROWTH. Why do it?  I am generally happy with the job the city council and other governmental boards are doing to preserve the quality of life in Boulder. However, I am absolutely dismayed at 1) all the multi-use construction projects being approved (such as that for the replacement of the Camera Bldg.), 2) the height limitations for these new constructions are too high...views of the foothills are systematically disappearing all through Boulder. The "managed growth" paradigm should already have evolved into a "preservation/sustainability" model. With the ongoing influx of new Boulderites into the newly available housing units, the traffic is becoming increasingly "big city" congested...and irritating. And will only get worse the more housing that becomes available. Also, why doesn't Boulder (or Boulder + Boulder Co.) move towards buying that large property just south of town on the west side of 93? In conclusion, I believe "growth" in Boulder should be coming to a managed end, with "sustainability" and preservation of the current quality of life becoming the established paradigm and the city's overarching goal.  I am only deeply concerned and maybe ashamed of our city's approach to the issue of transients and homeless people on the city campus and elsewhere. I understand the problems they create, but with insufficient alternatives to offer, I fear all we are doing is pushing the problem elsewhere. These people are our people too and something must be done to creatively address this problem. I certainly will welcome the addition of something like urban vertical farms or farming on city open space, cottage industries and other venues for gainfully employing those who could participate; Habitat for Humanity projects; programs to assist the elderly; and any such thing that could create a sense of belonging and usefulness to restore self-esteme to as many as possible. For those who cannot or will not participate, more opportunity for day programs and night time housing that can help them with rehabilitation. This is such an important matter and a terrible stain upon the good name of Boulder.  I am vehemently opposed to the city taking over xcel duties as a utility vendor. Snow plows are really pathetic in this city and downright embarrassing, the rest of us watch the weather, why can't that dept.? The bagged dog poop on the trails is a ridiculous policy as no one picks them up on their way out, au natural would be preferable. The city does do a good job with our rec centers and programs. Unfortunately the city tends to use the Daily Camera as a public notice and many of us don't buy that publication, so I end up hearing about importatnt things by word of mouth.  I am very concerned about LOCAL issues and I think it's appropriate for the City Council to do the same. It drives me crazy that some of our council members are only interested in international and national issues when we have serious problems right here in Boulder. The transients must go, snow removal is terrible, we are squandering money on municipalization when it could be used for flood victims. Same with our open space trail system…is there enough money to repair them after the flood? What plans does the city have to mitigate these floods in the future? Where's the money coming from for that? Is there enough money for policing and the training that comes with that? I City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 99 © 2014 National Research Center, Inc. believe we could do a better job of helping out non-profits. / / / We don't need "personalities" on the city council. We need people who really listen to the public and work on issues that may not be sexy but very necessary to achieving a safe community.  i am very disappointed in all the building that is going on around the city. we don't need any more 'high rise' buildings, and we definitely don't need any more condos. the 'carrying capacity' of our city can't sustain them. it seems ridiculous to spend time, money and energy on figuring out better forms of transportation, and greener ways of living, while encouraging a greater population density. we love boulder because of all the open space, but our living space - the city - is becoming unhealthy and not enjoyable to live in. i don't know who to blame for this... it is the ONLY thing about boulder that i dislike, but it is a BIG thing.  I am very disappointed with the city in how it is handling the Excel issue, by not including the outlying community (ie Gunbarrel) residents in the vote, but expecting them to be included in the takeover. It seems that a few egotistical folks are trying to ram rod their ideas on the rest of us. The vote passed by such a small margin that it is obvious that about half of the community was not in favor of this, and if we had included the outlying residents it may not have passed. I think there are better ways of spending city tax dollars and money, for instance, on building more low income housing, or housing for the homeless. Spend the money on things that need fixing, and not something that is already working. "If it ain't broke, don't fix it" Which brings me to another issue. When we build housing for homeless, i think we could use more apartments with less space each, rather than less with more space. Build a 400 sf efficiency rather than one bedrooms. Better to get more off the street with smaller accomodations. 60 Minutes had a show on building for the homeless called "100,000 homes", which has worked very well. Let's spend our dollars on a project like that. One more comment. No one i know, including myself, likes the new architecture here in town. It looks very disjointed. I see that there is an application to tear down 1023 Walnut, which is a wonderfully designed brick building. I shudder to think what will be built in its place.  I am very pleased to hear that steps are being taken to stop illegal activities on the municipal campus and near the library. As the parent of a high school student I believe the buying and selling of drugs and alcohol to minors and the trading of stolen goods that goes on in these locations is a devastating situation for our city and our youth. This is not about 'scruffy' people it is about crime and it must stop.  I appreciate that the City Manager and City Council are considering the homeless issue. I would like city officials to consider the increased traffic in and out of Boulder in the mornings and evenings, as well as parking issues around lunchtime.  I appreciate the City's affordable housing program. The staff are excellent. It is a good program, well-structured. I hope that the number of affordable units will continue to grow so that more people will make use of them.  I believe that a comprehensive set of email or mailed surveys would demonstrate that a large number of Bolder citizens are skeptical about the municipal electric power program, the heavy focus on wind and solar power, the belief that people have a significant effect on climate, that bicycles are credible substitutions for autos, and that our land should be turned into prairie dog villages. Most of us have given up on getting any real support from the power elite, and I'm sure they don't care.  I despise the "Hawkeye" crossings installed throughout the city in the past few years. They generate more congestion, environmental waste, and unsafe ped/bike crossings than anything else. There is literally no advantage to having them in place other than to give the contractors that built them $ for doing so. I'm also unconvinced of the commitment to a municipal utility based on morality rather than practicality. The city council thinks very highly of themselves and their ideas and it makes all of Boulder worse off. After 15 years as a resident and property owner, I am leaving.  I dislike all the new tall buildings you are approving near Pearl Street Mall and 29th Street. The Pearl Street atmosphere is shrinking.  I don't think we should be trying to build our own electric company. I think it would be an expensive mistake. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 100 © 2014 National Research Center, Inc.  I don't understand why corporations that absolutely do not reflect the values of Boulder, such as Walmart, are allowed to do business here.  I expect Boulder to be a leading innovative city for all the reasons it can and should be, especially related to supporting healthy living, the environment, and social services. It could be a national model for all to look up to. However, I find the city leadership to be generally conservative, incremental, risk averse and not interested in being great. I sense a just maintain the status quo and get by because that is enough. We are able to get by because the population is largely well educated, upper class, and employed, yet we do not tap into how those gifts could make us great. I am especially underwhelmed with the city leadership - leadership is essentially a non-presence. I could not tell you what Boulder aspires to be or not. There is not a vision and voice for Boulder, however a lot of mediocrity and status quo folks. It is broken and does need fixing.  I feel city council respondes to only samll groups and not the overall citizens cares and concerns.  I feel the Municipal Energy program is being railroaded through. I am not pleased with the prospect of high utility bills for residents and worry that the business community may decided to charge more to recover the costs of higher rates. Also I believe that the city is becoming too expensive for the shrinking middle class to raise their children. That can be address by allowing more dense infill' removing the height restrictions on buildings.  I feel the transients (not the involuntarily homeless) have made Boulder a much less desirable place to live. I don't want to go to the library, the Mall or the "Municipal Campus" anymore because of these doped-up and intoxicated people. The city doesn't appear to be making any effort to remedy this. You pass the no-camping ordinance, yet it is not enforced. Nor are the public drunkenness laws enforced. I no longer take my grandchildren to the creek path or library because of them.  I have 2 concerns: 1) the homeless population has gotten out of hand. We should outlaw panhandling for everyone. Letting these people loiter all day in our parks should be eliminated. It's a health issue (where do they go to the bathroom?), and the taxpayers who make the parks possible can't even enjoy them (picnic tables always full, benches taken over ...) and 2) I worry about the character of the downtown area and the trend of building upwards. Downtown streets are becoming urban canyons.  I have been working to buy my first home through the Affordable Housing Program and it has been going well. Thanks!  I have had the privilege of living in Boulder for a little over a decade, and wouldn't move anywhere else. While I love this city with all my heart, I do wish that city council would solicit more input on key issues from citizens, and respond more appropriately and representatively to said input.  I have lived in Boulder since 1961 and have always been very proud of that fact. Boulder continues to slip quickly into disrepair and unrealistic goals. The city took away our yearly city clean-up which was a huge benefit to property owners and kept our city looking clean. They are unable to take care of our roads as they fall into disrepair and are poorly maintained and plowed. The schools need air conditioning and funding, quality businesses need to be attracted to bring good jobs, not menial jobs to the area. I fear what our city council will do when they take over our power grid. History suggests mediocre service and poor quality. What has happened to common sense?  I heard that lot of gift shop in Boulder won't pay tax if you pay in cash! I think we need to figure it out to fix this broken broken system. Rules should apply the same to everyone and all business owners as well.  I hope that the City continues to value and prioritize funding for Human Service agencies in Boulder.  I live in Boulder County near Erie. I work in Boulder and feel that I can only answer the questions that pertain to my work environment. I think that Boulder should have day shelters in the winter when it is cold so the library does not take the brunt of the homeless population.  I live outside the city and work in the city and find that Boulder seems to have low and high income and not much for the middle class in the way of shopping, housing or entertainment. There doesn't seem to be many places that teens can hang out. The transient population and where they hang out make it so I don't feel safe letting my kids coming to Boulder City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 101 © 2014 National Research Center, Inc.  I love Boulder, it's a lovely place to live. The public schools are excellent. That said, Boulder has an image problem with people of color. It would surprise many Boulder residents to know that many people of color from outside Boulder think that Boulder is unfriendly to them. My hairdresser, who lives and works in Aurora on E. Colfax, told me she was "afraid" to come to Boulder after I pointed out to her how much her services would be appreciated here (she does fine African braiding, a service no salon in Boulder offers). I asked her why she was afraid to come to Boulder and she said "They don't like Black people there".  I love Boulder. It is my home and u grew up here. I very disappointed that it has turned into such a progressive, overreaching and stifling place. I miss the old Liberitarian Boulder ... Live and let live ! The 3 coasts have closed in and stifled out unique beauty.  I love Boulder. My only complaint is about the bridge that crosses the creek just to the north of CU's campus. That bridge was destroyed during the flood and has not been fixed. I used that bridge every day, I'm very disappointed that nothing has been done about it.  I love it here! (24 yrs). Great planning, facilities, amenities, events... A couple of quick complaints- Make Arapahoe 2 lanes in both directions the whole length of it. 28th St from Valmont north needs work. Empty lot at Broadway & Highway 36 is a complete eyesore embarrassment as you enter the city; please put something pleasant there. Lastly-affordable housing for a couple that makes $150.000/yr. We're too rich for affordable housing & too poor to buy any new construction or even decent resales. Thank you  I love that we care for the homeless, I love that we value the arts and outdoors. I love that we value public transportation. How did we ever let Walmart come in here and how can we get them out? Boulder is for artists, scholars and people that don't fit in the mainstream. Brilliant or creative. How do we keep this identity? This is the reason I came here. Homogenous is poisonous.  I love the City of Boulder. My friends and family call me an un-official ambassador. I love living in Boulder. I love working in Boulder. I think the City of Boulder as an organization does an amazing job. Thank you!  i own rental property in the city and work in the city but live in unincorporated Boulder. I am opposed to municipalization and even more opposed to not having a voice in something as vital as my electric service.  I really like walking in Columbia Cemetery and wish it got more attention from Parks and Recreation.  I sometimes feel that the City is prodding us into walking and/or using public transportation to get around. Good idea, but doing that often requires more time that most families have to spare. I now live around 55th and Arapahoe, but used to live in North Boulder. It creeps me out to go to North Boulder now, it's so crowded and congested. Then there's the HUGE congestion being caused by inadequate parking/traffic help on Pearl St. between 28th and 30th Streets (think Whole Foods, Barnes & Noble, Vitamin Cottage, and now Trader Joe's). SOMETHING needs to change there.  I submitted another survey assuming I'd have a chance to make a comment at the end of the survey. Unfortunately I didn't so I started this survey for the sole purpose of making a comment or 2. First the traffic, I think it would be better if the city installed more photo tickets and had the lights synchronized so that traffic moved more at a better pace, without having to stop at lights so frequently. No matter what the incentives are I will be driving my car during the day. How about making the traffic run more efficiently. Secondly, it seems like the dog haters get the attention of city council more than the dog lovers do. How about adding a question to the OSMP surveys asking people how they feel about dogs in general. Dog lover? Neutral? Dislike dogs? Dogs don't belong off leash in open space? The green tag program is incredibly rigid and it really doesn't seem to represent he Boulder I know. the Boulder who allows dogs at McGuckins, The Home Depot, 29th Street Mall? Come on, the rigid rules are due to the dog haters in Boulder and don't represent our dog loving community.  I think in some ways CU acts like it is a parallel government. For example, I don't trust that CU discloses crime to the City or to anyone unless something breaks open and they are forced to be more transparent. To whom do the campus police report? I also think that CU tolerates violent City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 102 © 2014 National Research Center, Inc. behavior from their athletic department. There should be zero tolerence and offenders should be processed through the police department. I get the impression that the offender rate among the athletic department-particularly the male athletes is disproportional to the rest of the student population and if so measures should be adopted to correct that difference. Homelessness is an extremely difficult problem-a national problem. Ther are millions of Americans who are on welfare and their basic needs are covered. Is this happening in Boulder, Denver, anywhere? When I left New York City there were 1,000,000 people on welfare so there must be such programs. Why aren't these homeless people put on welfare and cleared off the streets. While on welfare they may be able to learn something useful and eventually find a way to be useful. I think you rightly see that I believe dropping out of school or society is anti-social behavior and must be rooted out by all means. One of your councilmen suggested banishment. How about really hard labor so they don't think jail is just a way to get 3 squares a day, a warm place to live with TV and medical attention. Or how about outsourcing the job. Bus them to the highest bidding jails say on Baffin Island or maybe on those disputed rocks between China and Japan. What 's so shocking about banishment? Wasn't Napoleon banished to a tiny island. The Russians had and still have their Siberia and the Brits sent them off to Botany Bay [Australia]. There are countries in Africa that are desperate for money say in the Saraha desert where it's nice and warm. You could build a jail cheap there, cost of living is cheap, and pensions for the police?-Fa get about it. Well actually-WHY NOT! It's time to think outside the box or even outside the country. What do the kids who drop out of HS do actually. Does anybody actually know? I suspect the answers would be interesting. I question whether they actually should be allowed to drop out of the educational system unless they can demonstrate a marketable proficiency.  I think the City is doing a lousy job of listening to residents' concerns. Rush hour traffic congestion gets worse and worse with each passing year. And instead of helping to improve traffic flow thru town, you actually seem to go out of your way to impede traffic flow, making things even worse. Putting flashing crosswalks across major arteries (like 28th Street, 30th Street, Canyon Blvd, etc.) is just plain stupid. There's no way in hell you can engineer any proper timing of traffic signals on those streets, when a pedestrian can walk up to a button and just arbitrarily stop traffic in both directions at any time for any reason. It should be a priority for the City to rip out every last one of those damn flashing crosswalks.  I think the City of Boulder is doing a fine job. I'm hoping the newly elected council members will focus on creating housing within the city that is affordable and minimize the need for people to commute from afar. We could use some more SKIP-type bus routes, eg., North 26th St to Folsom. Get more bike racks on the buses. Zoning for multiple dwelling units within the city is key. Let those big houses divide up to house more than one family. After we municipalize, promote more solar panel installations by offering low-interest loans or tax breaks. Make any new houses and/or commercial buildings include solar panels. We need more safe bike routes. Thanks for your community service.  I think the city should spend a larger proportion of tax dollars on the arts. In a city that prides itself on being a mecca for artists it is embarrassing that our spending is less than other cities such as Fort Collins and Colorado Springs. I am especially interested in improvements to The Dairy Center for the Arts. I also think it is much too difficult to upgrade one's home in Boulder. My dealings with the planning department in remodeling an older home have been extremely frustrating.  I think there is too much construction in progress, especially apartments, condos, etc. The number of potholes on streets and at intersections is ridiculous. I am in favor of the city generating its own power, but I have to wonder how capable it is when it cannot even maintain streets. I'm not referring to the county road debate, as I live within city limits. Arapahoe is a constant mess. Baseline and Broadway are full of potholes. S Boulder Road b/w Broadway and Foothills is also a mess.  I think we need to solve the affordable housing crisis in Boulder and we need to help residents hurt by the floods, including undocumented members of our community. We need to look at flooding caused by Boulder sewers and see if we can prevent that in the future. Also I would like to see the development of the Civic Plaza with BMoCA, an art and music complex, and community spaces that are used all year round. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 103 © 2014 National Research Center, Inc.  I think you could reach more of us if you worked to get stories on KUNC. I think the listenership is high and people don't read the paper as much as they used to. I listen to KUNC everyday and the only Boulder stories I hear are generated by the regular Boulder Business Report segment.  I use Tom Watson Park to start bike rides from and am very disappointed in the maintenance of the rest room: The latches on the stall doors have been broken for ten years. There is no bench to set your items on when changing. The fan is off-kilter and makes a horrible noise. Water leaks onto the floor. It's dirty. The lockers are rusted out. I have no children using playing fields and am disappointed that Boulder can't maintain this one facility that I use but can build new playing fields.  I was so impressed by the city's response to the flood. Years of preparation really helped us. I'm not so keen on other aspects of city life, though: trash, graffiti, noise, sidewalk snow removal, and shabby rental properties to the east of campus bother me -- there seems to be little care or concern about these problems. Also, I wish the city provided RTD Eco Passes opportunities for all residents. I fall through the cracks in my ability to secure an Eco Pass, and I feel unfairly left out.  I will personally be leaving boulder within the next few moths to live in more suitable places. I have lived here for 30 years, but have begun to feel as though the new Boulder is not where I want to live. The police are overly aggressive, the council is overly insensitive and getting more rigid with the current few terms- I believe that we are headed toward a lesser tolerance, not more; and I think that we are over regulated as a city, not just in Planning and Development, beyond what was a gentler more understanding, somewhat weird town that I had some passion about, and pride in. We are more involved in image than substance, we pass the buck to let someone else handle things after regulation is passed, and the various departments, the council, and the city leaders mostly pass around trendy, pretend self congratulatory PR. Not okay with me, but I have loved living here for the past 30 years. thanks  I wish I could use the main branch library without feeling like I'm spending the day in a homeless shelter. I wish there weren't transients camping and hanging out in the trees alongside the creek path from one end of the city to the other. I wish I didn't have to deal with drunk or stoned panhandlers on Pearl St. at night. I wish the city would clear the debris from the creek near Broadway and 13th before the spring snowmelt. I wish the park paths between canyon and Arapahoe, Broadway and 9th were better lit at night.  I wish there was more focus on the arts here.  I wish we could get back to being a truly progressive example for other municipalities in terms of energy / environmentalism. Applaud continuing dedication to open space preservation.  I worry about the transients in and around the public areas. I am also concerned about the need for more middle class housing that is affordable. I am retired and feel very lucky to be able to live here under Senior Affordable Housing. I just pray that here can be some resolution to the homeless problem. There is one homeless person on every busy corner it seems. I can’t donate to everyone of them. Sharon Larocque  I would like to see a better, proactive approach to reducing how much the City caters to the local/frequent transients. I believe our Police Officers can only do so much, but the City enables transients which contradict Police Officers work. i.e.: backpack giveaways, extra shelters/warming centers, numerous food pantry’s etc. The majority of transients are abusers of the "system" and clearly don’t want to better themselves. I will no longer walk the creek path with my children or visit the public library off Canyon due to the constant harassment and vulgar language transients dish out. Seeing transients trash our community by begging on every street corner, disappoints me. Our town was beautiful at one time, now it looks as though it’s over populated by the transient population. The areas they congregate in are dirty, they smell and create a sense of insecurity to those passing by. It’s unfortunate.  I would like to see a light rail asap. Please continue to purchase open space and develop recreation land and parks, the park and recreation system here is one of the main reasons my friends and family live here. The Boulder bike park is a phenomenal facility that caters to multiple ages and ability levels. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 104 © 2014 National Research Center, Inc.  I would like to see more programs focused towards middle income housing availability. There are multiple reasons that it makes it very difficult to be a home owner in Boulder. The demand to live in Boulder is high - which drives up prices. As a side effect of this, there is a huge rental market. This causes too few houses to be in circulation as the owners of rental properties sit on these properties which 1) further drives up the prices of houses 2) Those that do get bought, likely get turned into rental properties which further exacerbates the issue. The salary I make would provide for a nice house anywhere outside of Boulder. I rent close to downtown, work downtown, and love it in Boulder. However the idea of becoming a homeowner here seems nothing but a fantasy as the price of a house here is 3 to 4 times the price of a like model home somewhere else. I know there is the Affordable Housing program through Boulder. However this primarily is focused on condo's and townhomes. I would like to see this expanded to single family homes.  I would like to see the City of Boulder put more resources, both human and financial, towards the arts in our community. Boulder is viewed as a great home for artists, and as a destination for the arts, and has many wonderful organizations in town that are working hard to create a creative economy and city. But it seems that the City hasn't moved ahead much on the Civic Cultural Center Master Plan, nor made a strong statement about it's stand on the arts. The arts are a vital piece of what makes Boulder great, but without more support directly from government, more stress is put on the arts and cultural organizations that are already struggling to stay afloat. The City needs to step it up!  I would like to see the city take a greater role in supporting local arts. Boulder likes to pride itself on being an "artistic" community, but there is very little support for residents who are actually creating the art. A greater emphasis on support for home-grown artistic companies would be a boon for the local economy as well as create more opportunities for employment. I would also advocate that the City look at the track record of success and economic impact of artistic organizations when allocating funds. With such limited funding available, it quickly gets spread too thin by trying to support everyone.  I would really love a harder push towards environmental sustainability. Great job City of Boulder!  I'd like to know that diverse voices are being included in city feedback. The 2013 council did not look or feel very diverse, so I'm not sure how we can grow in a positive direction in that sense if we don't hear from underserved communities. I also worry that there isn't enough economic diversity among people living in the city.  I'd like to see the City tackle the problem of the homeless. It seems like the problem has been getting worse in recent years. So many street folk gather downtown along the creek and at the library. One does not want to take kids to the library when packs of transients are congregating, yelling, drinking, and probably doing worse. And yet, they must be cared for. A progressive community takes care of all who live there. It's a big problem that must be tackled at a high level.  If you have regulations...enforce them. I'm a huge walker/bus commuter and many of the sidewalks are seriously dangerously not shoveled within the 24 hour time frame specified. Please...give these people tickets or let everyone go willie-nillie and get rid of the regulations...so, the rest of us responsible kind can sleep in. Also, the City needs to do its part - many of the side streets are extremely iced over - and dangerous!.  I'm currently purchasing a home through the permanently affordable housing program. It's an excellent program, and I highly support its continuation, expansion, and promotion. The staff at the City Housing Office have been excellent through this process.  I'm glad the city council is starting to look at longer planning horizons. We need to be looking 50 years out re what kind of city we want to leave the next generation -- many of the policies/practices (e.g. open space usage) are NOT sustainable.  I'm just outside of the city limits. No happy with the county, especially the commissioners. I'm walking distance to downtown however so I feel like I'm part of the city. I don't think it's fair that I don't get be idiots of RTD like other neighborhoods. I think those benefits should extend to the out skirts also. Thanks for Eco cycle, thanks for the work you are doing, especially with the floods.  I'm proud to live in Boulder and love the open space parks! City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 105 © 2014 National Research Center, Inc.  I'm ready to have some of the rollbacks that occured during the recession reinstated. Let's take a look at those please~!  I'm really disappointed in the aggressive measures to crackdown on the homeless that I've been reading about. Boulder is home to some of the least aggressive homeless people I've ever seen because they don't live in constant fear of harassment. Surely our beautiful home is big enough for all of us. Also, more money for the arts! Boulder's art scene has so much to offer and will become a defining character of our city with a little bit of support!  I'm white but have many friends of color and am constantly amazed at the everyday racism (from blatant to micro-aggressions-- e.g., assumptions about them since they are not white) they experience on campus and in the city of Boulder. It's truly shocking. This is a liberal place for white folks. Second, I'm very alarmed at how many women in Boulder county are arrested for domestic violence-- we have one of the highest rates in the U.S. As a volunteer and community activist, I've had so many women who were victims of domestic violence be the ones arrested for it, and then charged with a felony (which is 15% of DV arrests in most places) so they're put in the awful position of having to plead to a misdemeanor or risk a felony charge. In these situations (I've volunteered on many) the women were the victims, but in a small handful there was actually no domestic violence by either party (e.g., a witness calls the police). For many cu students this means they are limited to apply for teaching children or being nurses if they have a misdemeanor "violent" conviction.  In general I feel the City Council spends too time on "fluffy" issues and not the real issues. too much money is spent on "fluff" also. It is too easy to spend someone else's money - namely the citizens of Boulder's tax dollars. I am sick and tired of all the publicity about Municipalizing our Energy. Let Xcel, who is a company designed to do this continue to handle this. We have spend thousands, probably millions on consultants surrounding this issue. In general the city is spending too much on consultants - this is an escape mechanism, but a very costly one. Also the question about the Senior Center should be split between the East and West. Parking is SO limited at the West Center that I rarely try to attend anything there for tfor this reason. Boulder City Council is trying to be too progressive with our tax dollars.  In general, keep up the good work.  It is great you have the affordable housing program, but housing in Boulder for the middle and even upper middle is non existent, feels like the city only wants the very wealthy and working class. in a family of two making over$110,000 a year I could no longer live in Boulder if I wanted a bigger house (2 bedrooms and a basement still under 2000 square feet), the housing is a problem and only getting worse, you are forcing the middle to east Boulder or farther away and I love the city and the social scene but it is not affordable. Also boulder is not inclusive, it talks a good game, but many people of color and Trans people do not feel safe or welcome and do not want to live in Boulder. The racism and transphobia is not explicit it is very covert and the city remains very white with liberals talking about inclusivity and diversity, but no action to back that up!  It is still unclear how municipalization of energy is going to help Boulder. The environment is important but we are already getting killed with taxes and i cant afford my energy costs to rise. / I would say raising a family in Boulder is pretty cool, but the direction it is heading (type of housing construction) is not very family friendly. I would see more direction toward families. / Another concern is that i can not get my child tested for dyslexia or any other learning disabilities because we home school...thats not cool. could use some help there. 970-417-0879 (Patch)  It would be nice if the Boulder City Council would view things from the perspective of the silent majority and less about special interests and special interest projects.  It would be nice if the Boulder Rec centers were more affordable for families. $85/month is a bit steep and it does not include child care. The facilities are really not that nice for that much money. Also, more affordable programs (throughout the city) for families and small children. Finally, don't raise sales tax.  It's terrible! City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 106 © 2014 National Research Center, Inc.  It's time to get the creek corridor and Central Park/Library area cleaned up and safe for all comers -- I would never take my family down there down in its current state of shabby, dangerous disrepute.  I've been here 46 years and 3 generations. While the 'ethic' follows what Paul Danish laid out...I think the moniker "Replublic of Boulder" applies and the rest of the state sees Boulder progressive...yet NOT Colorado or Wyoming'esque (western). Could well be the preponderance of NON-NATIVES and east-coasters (city dwellers) running the City (and County for that matter). Boulder is NOT what is was in the 50's, 60's and 70's. There NEEDS to be MORE accountability AND transparency (publish DEEPLY detailed budgets....etc). There seems to be some level of 'nepotism' going on (to wit, City Mgr appointed by Council, County Attorneys appointed by Commissioners, etc). Maybe, someday again, it won't be that way ;-)  i've lived here almost 30 years and appreciate this town deeply. My one big desire is for lower rent. I have a teacher friend whose employment went to part time and she's been searching for a less expensive apartment but has not found any that are also less expensive plus clean and in good condition. She works in Boulder and wants to remain living in Boulder. She doesn't have a car so walks, bikes or takes the bus and has been having a challenging time finding a smaller place with easy access to RTD.  Just wanted to note that I wish composting were readily available to condo and apartment residents. When I lived in a house I used regularly composted but now in an apartment I don't have access. Also given the city's focus on sustainability I think curbside grass and watering should be phased out for xeriscape and climate appropriate plantings. And all buildings (condo, apartment, offices) should have stairs more readily available than elevators. Given building height limits accessible stairs should be the norm.  Keep it local, use SurveyGizmo, a company in Boulder, to create and distribute your surveys. They can be reached at 720-496-2990. Please be nice to the homeless people. They are harmless. Of course in the event that they are comitting crimes and harassing people. But generally they keep to themselves and don't hurt anyone. We are lucky enough to live somewhere beautiful that makes being homeless not so terrible. I think that's a good thing. / The city could also afford to fund the arts more!  Leave us alone and let us live -- stay out of our face.  lets hire more hourly employee's and less management - in 2013 the city hired 101 jobs and 68 was management not a very good %  Let's keep Boulder small....no more new developments.  More housing opportunities need to be provided for the "middle class" in Boulder. BHP provides great housing assistance but only up to a certain income level. The resident is then asked to leave and find market rate housing. The gap is too great from housing assistance to market rate for residents in the $50K to $70k bracket. The affordable housing program offers all kinds of purchasing assistance (and MANY more properties) for the lower income residents. The middle income resident is in a housing "no man's land". I work in Boulder, have raised my children in Boulder, am a single mother, and want to STAY in Boulder and not be forced out due to this strange reverse descrimination. I earn too much to get any assistance to remain in Boulder, yet I earn too little to be able to afford living in Boulder without help. Don't let Boulder become a town of the elite.  More need to preserve economic diversity in city through affordable housing etc / Keep streets safer by banning cell phone use while driving  More regulation is NOT the answer to almost any problem. Instead a restorative and collaborative neighborhood effort to deal more hyper locally with any issue is a better way forward in almost every case. Also, the legal costs of taking over public utilities would have been more wisely spent funding high speed internet access throughout the city for all residents and campus.  Municipalization is a huge mistake that will cost the city and its residents dearly in many ways in the future.  My concern for the safety of my neighborhood is because I live in Pine Brook Hills. I have seen bears & mt. lions in my driveway, and do not believe my 'hood is safe at night because of the City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 107 © 2014 National Research Center, Inc. animals, not hoodlums. I believe that nearly everyone in Boulder wants to be inclusive to others of different races, but not necessarily of other socio-economic circles. I think it is strange that people do not clean their own homes, and would pay a nanny so they can train for their upcoming triathlon. My greatest gripes are towards the county and the road situation. After the flood, we had impassable rubble on our road for weeks. By 1.5 months afterwards, we had gotten it to organized piles, but the twisty roads (1 mile and 7 hairpin curves from Linden to my house) were basically one lane wide. Nobody ever came, nobody knew we were up here. We organized neighbors with shovels and trucks and worked for 8 hours two Sundays in a row to clear the boulders blocking our roads. We tried to pack most of this rubble under our badly undercut roads (hope it holds!), but the county never came to check.  My hope is for boulder to stay unique and focused on environment, health, and limit growth and supportive of local sustainable options over outside business. We don't need or want walmarts and big stores and sprawling growth. The city of boulder is very different than boulder county or the rest of Colorado. I see that as a sign we are doing something right and for the good of the many for the longer term.  My major concern over the last 12 months has to do with the US 36 construction and operation contract. I heard no mention nor discussion of instituting a toll road, as was done in the 50s, to pay for construction and maintenance of US 36. I am VERY angry about 1) the ability of non-high occupancy vehicles to pay to use the HOV lanes; and 2) the institution of a 3 occupancy rule to use the HOV lane for free - this is an impossible requirement for 99.9% of drivers and simply emphasizes that the toll road is being implemented for profit and not for environmental purposes.  need to address housing issues - we need more housing options, more affordable housing options. City should be open to exploring more ways to increase density in order to increase housing - for example permitting mother-in-law apartments and accessory units. Also would like to see more encouragement/facilitation of infill development.  need to be more realistic and inclusive about issues that are related to the economy and financial well being, rather than always focusing on the natural environment.  Need to expand North Boulder Rec Center. To small for population it's serving; too crowded, not enough equipment/space.  Need to find someplace else for homeless & transients to hang out during the day. This is an urgent problem  No  No comment.  Not currently. Despite many of the negative views from locals about how the City operates; Boulder is still ranked as one of the best towns in America to live.  On the evening of the flood around midnight, there were no warning sirens or other notifications. If we knew it was going to flood, we could have moved our cars. The next night, we heard "stay away from Boulder Creek" and that was about all. We live in North Boulder. Something should have come out on the first night to warn people based on the level of rainfall during that first day.  Over population is an issue that impacts many of the decisions the city council makes and should be always be considered in the decisions making process. The city does a great job in snow plowing. It's hard to be perfect.  Overall the city staff are professional and dedicated. Great response to the flooding and cleanup. Some departments have reduced budgets and staffing that makes it difficult to enforce the codes. / City Council, however, is too responsive to special interests and hair-brained ideas that are presented to them. Since the flooding of last September, the civic area planning has to be reconsidered. Don't bow to the developers who own the property and need profit at the expense of and threat to residents who will suffer from that redevelopment.  Overall very good! I really love the ability to compost and recycle. And I use the rec center all the time to swim, and the north and east boulder pools are always well run, super clean, and have plenty of room, so that's awesome. Also Pearl street is great to wander on. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 108 © 2014 National Research Center, Inc.  Overall, I love Boulder and have been here twenty years. I am raising my family here and am pleased with the environment for raising children. I work in a quasi-governmental agency and my husband owns a tech business in downtown Boulder. We are here for the long haul. I think that Boulder does many many things right but that there is always room for improvement. I think that the housing situation in Boulder is becoming more and more disparate in that there is a lack of affordable options for many people. I think that city council is "old" and has an old way of looking at Boulder. I think smart economic development planning is imperative. I think the city needs to be forward looking in its development and support new opportunity for smart development. I think that the city is a challenging place to develop which makes talent go elsewhere. I think that as the wife of a business owner, the city doesn't do a good job in providing incentives to start and keep business in Boulder. Those areas of focus are paramount. We also had our yard hammered during the floor and currently the city, the county and urban drainage can provide no clear direction on how to go about fixing the creek behind our property. A "who's on first" situation which is becoming increasingly frustrating. The flood was unexpected but the city needs staff that can be empowered to make decisions that will allow homeowners to invest the money in their properties necessary for a safe and aesthetically pleasing environment. Thanks for asking and thanks for listening.  Please do everything you can to clean up and make the municipal area safe. My daughter who works in a poor area of Denver felt unsafe with her husband and three kids in this area. Also I want the front of the library to be a beautifully maintained as the Pearl Street Mall, removing ugly marks on concrete, mulching trees, keeping it safe and clean. I am very glad there is a security guard at the library and love our libraries. Hope you keep all libraries open 7 days a week.  Please get the transients to leave Boulder. They make Boulder unsafe. Please make it illegal to pan handle and do whatever it takes to get these dangerous people out at all costs.  Please plow our main streets and intersections!!!!! We have money for scooping snow off walkways in parks and some pedestrian walkways,; money for flowers..... / We are all very tired of sliding around corners; and and general conditions of the City of Boulder streets. (God help the poor pedstrians trying to cross at intersections).  Please stop the subversive Parks and Open space directors from continuing to close down areas to dogs like they did at Dakota Ridge. And given the cost of housing the three unrelated parties in a household is no longer appropriate esp given thee Mcmasions and then the small size of new construction and affordable housing. Also we must begin to plan for separate paths for bicycles and hiking. I don't like the aggressive policing of so called "transients" and our youth.  Please work on making the Main Boulder Public Library a safer place for patrons and staff. I know a lot of folks who no longer use this library due to safety concerns, especially families with young children.  Police in this town are a joke, only concerned with speed traps and breaking up college parties. Way to many building code regulations and restrictions. Not a business friendly governance.  pretty good job. 1. please continue expanding library services in the northern hemisphere of boulder. 2. please pay more attention to your gunbarrel residents who are right on the edge of the city 3. please work with the county to develop gunbarrel in a more well-rounded way. thank you  Priorities should be local, not global. Flood recovery, plowing streets and BIKE Routes, real transportation, reducing the cost of living, in and owning a home in Boulder. City Council is not representative of all of Boulder. Having said that: we love the bike paths and open space, but as retirees we probably need to move to a less expensive environ. I also do not believe the council cares about my/our opinion.  Proactive emergency planning in the past several years involving the city/county was exceptional. Unfortunately, not many residents understand how much has been done to prepare the public and responders. Anti-gov't folks will always find excuses to blame gov't. My main concern about the direction of the city involves the fact that the demographics support gearing more and more towards the younger generations & more affluent residents. Am also concerned about the plight of the homeless & how to balance services without encouraging an endless influx of homeless City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 109 © 2014 National Research Center, Inc. migrants which would be unsustainable in terms of those services. Also, feel transistional housing should not discriminate against homeless pet owners/guardians.  roads are poorly cleaned after a snow storm. I thought Boulder will take care of roads more efficiently than NYC. It isn't the case. Where is the tax money going?  SO... This is personal, but I suffered substantial sewage backup during the flood and see NO city response. On the other hand, I work for the county and see immense effort in addressing resident needs (so I know things are being done - just not in the city).  Some parts of the city are operating well and seem relatively innovative. However, other areas of the city government seem extremely outdated. We live in a cutting edge and innovative tech, social-entrepreneur, etc area, but it seems like the city government operates in a vacuum outside of all of that innovation. For instance, the staff at the City Manager's office is not at all up to speed on how to communicate and deal with the public (and the tools they use and the staff they have are very much not modern, innovative people). Also, the city did a website overhaul and somehow made it even less intuitive and user-friendly than it was before. Of all things that should be modern and cutting-edge in Boulder, it's our website! I think bridging this gap would also quell some of the negativity towards city government, especially among the tech startup people in town.  Someone dropped the ball when 4295 Broaday was allowed a private residence permit. This property has and always will be used as a commercial art gallery. The owners rarely are in residence and when they are, they hold large art showings. When these showings are held , the neighborhood is inundated with cars, using all available street parking, plus overflowing into the Waldorf School parking lot. What was the planning dept. thinking when they approve a 70000 square foot home that only has about 1000 sq ft. Sleeping area. Wow, what pressure!!!! and who was in charge  Spending money wrong such as putting in a water system along foothills, thats a waste of money because people are just driving by, not wanting to look at a big bush. Also spending to much money on city maintenance and public schools, there neess to be more watching over the schools spending money they dont have to and parks and public areas that are already fine for tje normal citezen,people in boulder ta I'm e the city for granted and dont understand how the city is already very very nice without so much maintenance being done all the time, also people in the city are very picky and stubborn about the city being perfect. Also RTD should have more busses running and better shelters at the bus stop, i take rtd every day and im not pleased with it.  Stop trying to please all the people all the time; minimize the zealots on boards and committees; support CU; support businesses; try to slow the business turnover on Pearl St. Mall; look at rent control guidelines like NYC has; enforce the growth limitations and plans from the late 70's and early 80's; don't commemorate / dedicate things to people before they die-avoid the embarrassing discoveries; enforce the basic traffic laws like stop signs(bike riders included) and jay walking. Stop allowing the set back homes being built on lots. Require wider parking spaces in malls. Drop some of the citizen boards and committees that look like resume padding for future city council candidates. Reduce the desirability of Boulder for homeless, misfits, drug using drifters, etc. with free food, free lodging, etc. Toughen up some of the penalties for criminal convictions.  Stop wasting money on legal battles for municipalization. Thanks.  Strongly support neighborhood dog parks.  Thank you  Thank you.  The belief that increased density of housing will alter the work/car/traffic balance to an utopia of everybody walking and riding their bikes is a fallacy and the city may already be beyond a tipping point of having too much density from new developments without a single new lane mile of road to absorb it. I have been living in Boulder for almost 30 years and it is too bad that it takes two or three cycles of lights to go north/south through the core business district. With all the new development occurring to the east of the core, the increase in cross traffic may lead to real gridlock, too bad.  the City appears to be doing absolutely NOTHING about making our streets safe for pedestrians and cyclists. auto moving violations are NEVER addressed. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 110 © 2014 National Research Center, Inc.  The City could be more aggressive in seeking ways to established affordable housing. We don't want to become an Aspen or Vail, or do we?  the city could improve on snow removal. I've lived here 20 years and I think the city can do a better job with treating roads, plowing and putting down chemicals to make the bridges and roads safer. I also think we have enough affordable housing units.  The City Council only listens to what they want to hear and the wealthier citizens, e.g. energy issues.  The city desperately needs more housing options. There is plenty of housing over $300,000 and the Affordable Housing program is great, but there is no middle ground for those of us in the middle. I make just $1000 over the Affordable Housing income limit and am unable to purchase a home in Boulder.  The city doesn’t do a good job plowing the roads at all  The City has been ineffective at reducing the number of homeless transients in town. We have no moral obligation to put of up panhandlers who have never been productive citizens of the City of Boulder  The City is doing a great job, but I would like to see the following: - Safer streets in the form of more bike lanes, more attentive drivers, and a north south bike lane from Canyon to Pine. - A movie theatre in south Boulder - More trail connections that are open to mountain bikes - A dog park in south Boulder - Better leadership at OSMP when it comes to accepting mountain bikes on open space property - Traffic control on Lehigh - Improved streetscape on 30th St (tree-d median, slower speeds) - The City to fix potholes and uneven sidewalks / - The City to enforced dog leash and snow shoveling code  The City needs to address the transient population issue and not leave it to the Library to be the city's day shelter. How about using the Municipal Building for that purpose instead? After all, there are far fewer Children using the Municipal Building during the day than the Library. That way City Council may actually see what is going on and what issues their lack of action is causing. I believe that the City Manager is trying her hardest but City Council doesn't want to take the issue on. This population needs special help, I am not advocating throwing them out, but for their well-being and that of the City's, Council had better do something soon. I often hear comments that folks don't like to come into Boulder because of this issue.  The city needs to manage its finances better. It is simply too easy for staff to recommend new taxes to pay for services. Council needs to direct staff to phase out programs that are no longer useful or necessary, so that improved or new programs can be implemented without increasing the burden on city residents. That is responsible government.  The city needs to re-evaluate its stance on the importance of events - mountain biking, cyclo cross, road cycling are all critical to the health and vitality of the community and economy, yet the city council more or less treats them as irrelevant. What the city is doing with Ironman is FANTASTIC! More of that type of commitment to events and outdoor activities. In the case of the USA pro challenge, we're now hosting a race start for 2014? That makes literally zero sense...no taxpayer money should go into hosting a race start...it's worth $0.  The city needs to stick to things that the city must do and leave the rest to the county, state, or private enterprise/philanthrophy. The city doesn't have to solve every problem itself. Taking more of our money is not always the right answer!  The city of Boulder could learn a lot from the Boulder county's response to the floods and wildfires.  The City of Boulder does well on issues related to open space and environmental sustainability. It feels like City government is so focused on the environment that the people, particularly less affluent and less vocal residents, who live in Boulder aren't a priority. On the surface, Boulder appears to be an inclusive community but that's not necessarily the experience of those with less access to resources.  The City of Boulder is extraordinarily, aggressively hostile towards small business -- only focus is on attracting large businesses for more tax revenue. Parking Management is especially hostile towards businesses, forcing CAGID businesses to interact with Lane L. who is anything but helpful and rather that being a resource to businesses makes every attempt to create roadblocks. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 111 © 2014 National Research Center, Inc. Absolutely no input from small business is genuinely considered at community meetings -- this was especially visible in the planning for the Daily Camera building redevelopment and West End Pearl project where City staffers openly admit that their motivation is to generate more tax revenue as soon as possible.  The City of Boulder is ruled by city employees, who are not responsible to the voters. They are of one mind and that mind is not in agreement with most of the citizens. The City Council follows the employees' lead and moves away from the will of the citizens. Most city employees should be evaluated in a true system.  The City of Boulder needs to be more responsive to Human Service organizations: community health care, addressing poverty, homelessness etc. we need adequate shelter space, more transitional programming and better funding for agencies such as Boulder Valley Women's Health Center.  The City of Boulder needs to invest in Arts & Culture at a much higher level. That means expanded public art, a renovation of The Dairy Center for the Arts, revamping the Boulder Arts Council to be more functional and supportive of innovative community arts programs that can make Boulder truly an arts destination. And the City needs to analyze and communicate the major return on investment it will realize from increasing arts & culture investments.  The City of Boulder needs to revitalize LOCAL interest in downtown boulder. NOTHING has been done to bring Boulder residents to downtown to shop, quite the contrary, no help with parking issues or transient populations. Downtown Pearl Street is a GEM with fabulous shopping and dining, but the city has done NOTHING to keep patrons and owners of businesses happy and prosperous.  The City of Boulder seems to thrive on being the best at everything. As a result, it gets caught up in endless hours and hours of seeking public input. The Civic Area is an example. I would like to see short-term progress on new initiatives instead of all the visioning that occurs. In trying to be the most innovative, sometimes the City overlooks common sense. Although I appreciate the alternative forms of transportation, I am frustrated by sheer complexity of it all. Driving to get an errand done should be my personal choice. I feel punished by the City with its lack of equity for all users. I should not have to drive behind a bicyclist who ichooses to act like a car instead of biking on a path or in a bike lane. The lack of parking at Open Space trailheads is equally frustrating. I understand the need to find a good balance for neighborhoods, but clearly these were not built initially with users in mind. Boulder needs to figure out a way to get heart. I have lived here 3 years and do not feel I am part of the city. I am a bit embarrassed to say I live in Boulder because it is a community for the privileged. There are many things the City is doing well, but Boulder misses the mark in being a community. I honestly don't think it understands the definition.  The city organization seems to have lost its focus on the people that live in this community and sense of community in Boulder is diminishing. The city used to be a leader in developing innovative community and human service programs. This has now been replaced with a focus on the environment and alternative energy, new development and winning awards. This focus serves the upper middle class to upper class but serves to disenfranchise the middle and lower class residents. It is becoming harder and harder to live, work and raise a family in this city if you are not wealthy. This has serious impacts on the quality of life. The city is losing its diversity and with it its inclusiveness, sense of community and its culture. I have heard many fellow long time Boulder residents say in the recent past that Boulder is losing its soul.  The City should not be single mindedly pursuing municipalization and should instead be working in partnership with Xcel and leave Xcel in charge of our utility services. The public at large already paid once through user fees for the infrastructure that was installed by Xcel throughout the years as infrastructure expansion and upgrades were required as population expanded. The city residents should not be paying twice, no matter where the money is coming from, to front these costs. it is penny foolish and pound foolish. No matter how the city tires to shape it, paying for the infrasture through long or short term bonds is still paying twice for the same thing. Very short sighted on the part of the City and unfair to its residents.  The fact that you are threatening to annex the Gunbarrel & Heatherwood neighborhoods if the Energy Municipallization goes through, but you don't have the decency or awareness to include City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 112 © 2014 National Research Center, Inc. anything pertaining to the actual tax and decision-making to us on the Nov 2013 ballot is shameful. Just b/c "we aren't included now" does not mean we're not thinking about it. And we will most assuredly be affected if the City's plan goes through. Smells like a lawsuit waiting to happen by omitting us.  The flashing cross walks on 28th street, 30th street, Broadway and Baseline are literally death traps. You should look into how many injuries have come from those! You should be ashamed of putting those in when little kids have been hurt and adults have been killed crossing them.  The flood project exhibition between the city of Boulder and BMoCA was an extremely inspiring and interesting project. I would like to see more collaborations like this.  The landscaping in rights of way and public areas outside of the Pearl Street Mall are poorly designed and maintained. The appearance is that we lack civic pride and don't care about the quality or beauty of our public spaces and, by extension, our community life.  The leaders of the City appear to come from a fairly small and insular group. Plan Boulder does not represent most people's priorities. The City Council needs more business people a fewer career politicians and social ideologues.  The municipalization of energy services is going to be extremely divisive, whether it succeeds or not. I voted for it as a possible, partial solution to Xcel's reliance on coal and gas, but it seems that the City would more directly advance its goal of using renewable energy if it focused on developing those energies, i.e. solar, and entering into long-term contracts for their purchase. The City could also reduce Comcast's monopoly, reduce citizens' broadband costs, and make a significant return on its investment, and greatly improve speeds if it built its own fiber network, using its own rights of way, and leased it out to a variety of service providers. Chicago is implementing this plan, and many foreign cities the same size as and larger than Boulder have done it with great success.  The only interaction I had with the City was to do some minor house work, and I found the building dept to be inept, and completely unhelpful. Promised return calls were never made, someone named Eric (I believe) would never get back to me no matter how many times I tried to work with him.  The only issue I have is that it is really really hard to make ends meet with how expensive housing is in Boulder.  The open space and trails are amazing - this should remain a priority. Housing in the city of Boulder is just too expensive, forcing everyone but the wealthy and students out to Lafayette, Longmont, Louisville, etc.  The pay for performance is lacking. A raise that amounts to a couple hundred dollars extra per year for "exceeded high expectations" is not enough. If this is a one time achievement, as we are being told, make it worth the extra effort.  The polilce department does a terrific job. The fire department as well does a great job. We did not vote for municiple utilities - and are very concerned about our costs increasing if the city of boulder administrates these. There is an inconguence between the progressive values touted and the gap of diversity in our city. Basic workig people can not move here and those that have lived here for many years - decades - are faced with ever increasing property taxes. It feels like the town is catering to wealthy people and all the services they require. In the past 15 years in our neighborhood there has been an explosion of tear down and remodels - all of the giant home peolpe have trades that come into the neighborhood to manage their lawns etc. The noise from constant construction and giant mowers and leaf blowers in astounding. The basic quality of life is disrupted. These lawn services blow leaves out into the streets and into the sewer drains. Giant houses being built on high water tables create what we call "house in a hole" these leak water continuously into the street year round. The water and leaves blend and clog up sewer / storm drains. Essentially we assume the tax dollars and fees the city gets isn't worth them restricting these types of practices. We do not advocate that the only way people of moderate to lower income can live in Boulder is by shared housing or co-housing or adu type situations. We appreciate the single dwelling housing that are in the affordable house program more needs to be done. The dog issues in Boulder are now being better handled by the police department rather than the previous City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 113 © 2014 National Research Center, Inc. angency. Lived here for 40 years and have seen a lot of changes. It really feels like a town more for the wealthy than a diverse community now.  The traffic mitigation program should be called the traffic constipation problem. When you bow to the desires of the residents of a single street or neighborhood to reduce their traffic, you clog up the whole system and it is worse for the vast majority.  The way the City gathers feedback ends up with feedback from particular communities and people. I do not think the city is focused enough on economic vitality, senior services or access for those with mobility issues whereas I think there is an over emphasis on environmnetal issues. The whole issue of bicycling is way over emphasized. We are not facing the reality of an aging population nor are we facing the reality of what we need to do as a city to attract major employers with lack of space for them and lack of ameneties other than outdoor related or exercise related a real problem. The arts are not highlighted anywhere near where they should be to add vibrancy to our community. Our physical facilities are terrible for arts and for meetings and events.  There are aggressive and dangerous insane people that cover a wide swath from Uni Hill to Pearl St and beyond. When not on the street angrilly yelling at passers by, they are hiding in the crevices of buildings and downtown parks. Police response to calls (both non-emergency and 911) is often painfully slow.  There are wonderful aspects of Boulder, yet, we need to continue to support access issues and safety for the diversity of people's experiences and backgrounds. With this perspective, Human Service Agency funding is important especially in regards to services for low-income families and women's health. Also, I would like for the City of Boulder to focus on a less criminalizing approach to homelessness and instead provide more mental health services and housing options (which are not contingent upon one's substance use/sobriety status). /  There is a huge gap between the rich and poor in Boulder. A lot of the people that work in Boulder cannot live in Boulder because of the great cost that it comes with. Which causes so many to commute and it’s wasteful and harmful on the environment. I make a bit less than 50k and find it very hard to afford the housing program as a single woman. I think the average is 80- 100k which makes it an elite’s community, which is not diverse. With that being said, I do like some of what Boulder has to offer. Thank you.  There is nothing wrong with Xcel providing power to the city of Boulder. Municipalization of our source of electricity is stupid.  There is very limited housing for Section 8 and people with disabilities. It is not right that private landlords can refuse Section 8 renters - the only decent housing is through non-profits like Thistle Communities and Boulder Housing partners. This goes beyond the affordable housing issue.  THERE SHOULD BE SNOW REMOVAL ON SIDE STREETS. IT'S RIDICULOUS THAT HOMEOWNERS CAN GET FINED FOR NOT SHOVELING BUT THE STREETS ARE TRECHEROUS.  These ratings would be much higher except for a single issue: the continued failure to confront the problem of transients making the Creek area unusable. I used to fish along the Creek but no longer feel safe doing so.  They need to listen to the voters. If the voters vote no, do not find a workaround, accept that the voters do not want it. Case in point, the LID.  They've done very well with the marijuana and alcohol issues.  This survey is quite vague and the responses don't really reflect any depth to the questions. For example, "why don't you feel safe" would give a lot more information.  Three things: (1) If you're going to put up photo-enforcement cameras, the yellow light should be at least three or four seconds. (2) Moorehead doesn't need a photo van; it needs speed humps. Paying a person to sit in a van with the engine running has got to be more expensive then installing speed bumps or stop signs. (3) Rent is through the roof. Permanent residents have an interest in high property prices because they benefit from the properties they rent out to students, but the rent is absurd, and its resulting in displacement of a lot of people who work and study in Boulder. As a result, you end up with major congestion coming in and out of the city. If you're City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 114 © 2014 National Research Center, Inc. going to limit the space where people can build housing, at least loosen the restrictions on building height so that you can provide more housing within the city.  To many new apt complexes being built with no open space or green area: 30th and Pearl, 29th Bluff , Junction development that is very dense. To much traffic and feels very crowded in Boulder! Open Space clear cut trees on Bobolink trail and other areas. We need more pocket parks not so many rental properties. Are wildlife is being killed by hired guns (coyotes) or killed by cars. I moved to Boulder in 1980 because I loved nature. Boulder has been turned into a big city by development and CU! The bike paths are all cement and not good for walking because the bike riders think they own the paths. I hate seeing our open space turned into amusement parks especially on Valmont. I voted for open space for wildlife and keeping our open space wild. The wildlife in Boulder gets run over, shot or lose their homes to development. You can't say you are against Global Warming and for energy conservation and let the Open Space Dept cut down all are trees and kill our wildlife. I rented an apt on 30th and Iris and the only time night or day you did not hear terrible traffic noise was between 3-4o'clock in the morning. Thank you.  Traffic can't be ignored in the city. Getting across town AM or late afternoon is just horrible & needs to be dealt with. Housing choices give little new opportunities if one does not want townhs or condos. Young families still want free standing hms w/ yards. That's why they still commute. Lastly approving all these new developments fronting almost on curbside is ruining any warm feelings about so many commercial & multi fam areas. Tunnel effect is very negative.  Traffic lights in Boulder! The blinking arrow lights which allow people to turn during a green light is very dangerous. Or having no green arrow lights at all! For example, Colorado and 30th Street. There needs to be green arrow lights to monitor safe turns at that intersection! I have seen so many close calls due to bad judgement or just blind spots. I find it interesting that a city government that is so concerned about being "green" doesn't care enough about their citizens being safe on the roads. As long as there are those people who are stupid enough to continue to text and smoke weed while driving, at least up the safety factor by providing safer traffic light signals. Also, why all the closures of many chain restaurants who have had loyal customers for years? Not everyone who lives in Boulder wants to eat tofu. Diversity comes in many ways.  Transportation is a weakness. Cutbacks in Skip affect me personally in the early a.m. and we now drive to the airport. RTD's treatment of Boulder is bad. Snow shoveling enforcement is poor. I don't feel safe as a pedestrian and I drive more now. I have just gotten used to driving more, which is too bad.  Very concerned about the socially unacceptable behavior, mostly by transients, but am also concerned that the efforts like the smoking ban are going too far and impinging on freedom. I am a non-smoker but I also believe that if people want to smoke, they should be able to do so in uncongested outdoor spaces.  Water use issues: why are we continuing to install sprinkler systems along the Foothills Fwy/36, along with thirsty grasses? What a total waste of our tax dollars. Xeriscape it! Tolerance issues: Why does the city continue to harass the Boulder Gun and Rifle Club to keep them from using their land responsibly? There is a 10 year wait list... it's not like there aren't lots of folks who own and use guns. These folks are law-abiding, care about the environment as much as the rest of Boulder, and yet... are continually under siege by the city. There is no tolerance where there is no understanding. As one of the politically liberal women who participates in their programs, I feel like I can say confidently that this should not be seen as a partisan issue, or an anti-gun issue. These are responsible people, people who are avid biathlon athletes, people who help with conservation through the wildlife/fish/game offices, people who are retired and active service people... and yet the city commissioner gives them so much grief. Where is the tolerance for differences that Boulder touts? I'm no Republican, but that doesn't mean I want to run them all off by making life hard for them. Everyone deserves to be treated equally. I feel like Boulder fails on that account, and I will speak up for those whom I disagree with, because they matter. How would you feel if the tables were turned? It makes us no better than those we seek to change, if we are authoritarian about our values. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 115 © 2014 National Research Center, Inc.  We are new to Boulder and learning how the city government works. I would have liked if you had included more than watching on TV as a way I learn about City council. We don't own a TV. Instead went read the paper and gather information online.  We don't do enough to fund critical human services and public health so that we can address health equity issues. Boulder is awesome for the well off (which include middle class City of Boulder workers), but not so for the working poor (which includes any low paid jobs for COB workers as well) and the marginalized in our community. The folks who don't stroll on pearl Street or enjoy parks and open space at their leisure. Please fund human services and public health better so we can improve equity. When you have really rich community members, the ones with the shorter end of the stick suffer exponentially! Health equity should be at the top of the list.  We MUST get control of the transient population that has made the Creek and Municipal area out of bounds for recreation. I used to fish along Boulder Creek but no longer feel safe doing so. Some time ago I heard our mayor say "people who don't like the homeless need to grow up". Well, I am "grown up" and resent my taxes going to support these people and allowing them to ruin the parks that I pay for.  We need an activity center downtown that would be used by arts and other groups. The BPL spaces are too small and are overbooked. New ideas for Civic Use Pad are OK if there is financing. Please don't build a new Municipal campus on the 13-14th St. block! Please do move the band shell to a quieter location downtown. Please separate bikes and peds on Creek path.  We need another moratorium on growth! The cheap housing construction in north Boulder,  We need more bus and bike infrastructure if we are going to really be proactive with the new energy reality.  We need more support for the arts in Boulder. More tax dollars should be spent in the arts  We need to provide more funding for the arts.  While I appreciate and support EcoCycle, ReSource, and the cHarm, I wish we had a reuse facility, where residents could access business surplus inexpensively, for use in all manner of creative and functional ways. This would also help businesses to recycle more than the current 17% recycling rate for local industries.  while i like the concept of creating a municipal utility, i lack any confidence that the City Council could do this in a successful way because of their individual agendas and meddling; too often council members think that they know everything about an issue and the public should just "shut up," that disagreement with them on issues isn't tolerated. another example is the smoking ban - i'm among those who believes this is really aimed at transients (whom i'd classify differently from homeless people), which council would rather not discuss directly. use of open space and parks is another issue where some on council and PLAN Boulder appear to want to reduce use in a wide variety of ways - while some preservation is fine, it seems these folks want to levy some pretty dramatic restrictions, which i don't agree with.  While structure fire response in the city of Boulder is decent, wildland fire response is a seriously lacking. Boulder does not have the correct type of resources available to fight fire in the OSMP or the foothills. Boulder needs a dedicated Type 2 IA or Type 1 IHC hand crew in to combat the increased wildfire threat that Boulder now faces. Boulder also has done a terrible job with the quality of housing in the city. The green belt is great, but with no new development to compete against there is no incentive for landlords within the city to upgrade their properties. Apartments and multifamily housing rentals are turning into slums that haven't been updated for decades. The Boulder police are also a joke. The elk shooting and numerous other events have eroded public trust.  Wildwood Road is in very poor repair. How do I report this?  WORRIED ABOUT MUNICIPALIZATION OF ELECTRICITY. NOT A GOOD IDEA AT THIS TIME!!!  Would be great to have surveys such as these forwarded to city employees who can forward them to friends and family who work or live in the city BEFORE any major decisions are made, in order to get input in a fair and equal way. Often it seems as though management and the decision- makers who are running the city are completely unaware of the REALITY of the average every- City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 116 © 2014 National Research Center, Inc. day worker who rides mass transit in order to be "green" and those who visit places overrun by transients. I'd like to see the city manager take the bus or visit the library on a freezing cold day and see how overburdened it is with transients - take a walk on the municipal campus or under the bridge by the creek at the library - scary places to be many days. Boulder has a great location, amazing, wonderful employees and a lot of promise to become a role model community, but there is work to be done still.  Would like to better understand the goals of municipalization  Would like to see better enforcement bike rules & dogs off leashes in city parks.  Would like to see the city provide more funding for arts. Specifically towards to the Dairy since it supports multiple arts organizations and is a public building.  Would like: 1) darker streets (I like night sky) 2)need a push to get bikers to use front and tail lights.3) at cross walks need some enforcement and advertising that Pedestrians have right of way (many cars jump x-walk by Vitamin Cottage) 4)The open space dogs are almost always well behaved -keep encouraging good behavior 5) Treat the homeless population with more respect. (minimal rules about hanging out and sleeping)  Yes. I STRONGLY disagree with the LID imposed upon the residents of Boulder County. I recently retired and am on a fixed income. Had I known this was coming, I would not have purchased my home in Pine Brook Hills. The fees are apparently based on (a) the value of your home (ours was built in 66 and is NOT up to current standards), and (b) the length of road your property abuts. Very unfortunately we live on what could be termed a corner lot, and our property is a long narrow strip abutting the road. We have to pay over $7,000, a very large percentage of my SS. Sure, we have 15 years to pay it, but when we move before the 15 year period, the next owner will have to take it over, meaning it is a negotiating point on the home's value. I also STRONGLY disagree with a homeless building project being built next to the homeless shelter. The future inhabitants simply have to be homeless to qualify. There is no requirement to stop drinking. I just don't get it. Boulder is way too PC for us, and once my husband retires we will be leaving Boulder for those reasons for starters, and for the fact we can no longer afford to live here. / / Nancy Solomon, nancysol66@gmail.com, 66 Timber Lane, 80304, 720-379-7172 /  You do what you want, and do not necessarily listen to the citizens.  You guys need to keep 36 from being privatized. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 117 © 2014 National Research Center, Inc. Table 129: Question 8a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Managing congestion and traffic flow 2% N=8 30% N=150 32% N=161 23% N=118 12% N=58 2% N=8 100% N=503 High frequency transit routes 7% N=35 46% N=231 23% N=113 12% N=59 3% N=17 9% N=47 100% N=502 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 27% N=138 53% N=266 12% N=59 4% N=20 1% N=7 3% N=13 100% N=503 Snow and ice control on major streets 7% N=35 37% N=187 26% N=131 19% N=96 11% N=54 1% N=3 100% N=506 Street repair (potholes, crack repair, etc.) 3% N=15 33% N=168 37% N=184 21% N=105 5% N=25 1% N=7 100% N=504 Street sweeping 5% N=25 36% N=180 35% N=174 7% N=36 2% N=8 16% N=79 100% N=502 Street lighting 7% N=35 46% N=232 33% N=168 8% N=39 2% N=10 4% N=20 100% N=504 Sidewalk maintenance 7% N=34 43% N=214 32% N=159 10% N=51 4% N=19 5% N=26 100% N=503 Assistance to businesses to keep them in Boulder 39% N=190 45% N=218 15% N=74 1% N=3 0% N=1 0% N=0 100% N=486 Attracting/retaining 'discount' or 'affordable' shopping opportunities 41% N=198 42% N=201 11% N=54 2% N=8 4% N=21 0% N=0 100% N=482 Retention and expansion of quality jobs in Boulder 46% N=222 33% N=160 18% N=86 2% N=9 1% N=7 0% N=0 100% N=484 Acquiring and managing open space and mountain parks lands 49% N=239 37% N=180 13% N=63 0% N=2 0% N=1 0% N=0 100% N=485 Energy conservation and efficiency programs 31% N=150 46% N=223 22% N=105 1% N=4 0% N=1 0% N=0 100% N=483 Renewable energy programs 7% N=34 26% N=124 53% N=251 8% N=37 7% N=32 0% N=0 100% N=478 Recycling and composting collection services 27% N=129 39% N=187 29% N=141 3% N=13 2% N=10 0% N=0 100% N=480 Water conservation programs 23% N=112 41% N=200 31% N=150 1% N=6 3% N=15 0% N=0 100% N=483 Cable TV Channel 8 (council coverage, city news, local talk shows) 4% N=21 17% N=87 22% N=112 9% N=43 3% N=16 44% N=220 100% N=499 City of Boulder Web site (www.bouldercolorado.gov) 2% N=8 13% N=64 38% N=189 19% N=96 10% N=50 19% N=93 100% N=500 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 118 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total City social media Web sites (e.g. Facebook, Twitter, YouTube) 2% N=12 24% N=121 29% N=143 13% N=64 5% N=23 27% N=137 100% N=500 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 22% N=105 42% N=202 25% N=119 4% N=17 7% N=35 0% N=0 100% N=478 North, South or East Recreation Centers’ programs and classes 13% N=63 33% N=158 39% N=190 11% N=53 4% N=18 0% N=0 100% N=482 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 42% N=204 40% N=190 11% N=54 1% N=5 6% N=28 0% N=0 100% N=481 Neighborhood parks (play areas and playgrounds) 43% N=211 43% N=214 9% N=44 2% N=9 1% N=4 3% N=13 100% N=495 Boulder Public Libraries & library services 19% N=93 51% N=250 19% N=92 3% N=15 1% N=5 8% N=37 100% N=492 Services for children (age 12 and under) 15% N=74 44% N=214 23% N=113 4% N=19 1% N=6 13% N=63 100% N=489 Services for youth (age 13 to 21) 40% N=195 42% N=208 10% N=51 1% N=7 1% N=3 6% N=28 100% N=492 Services for seniors (age 65 and older) 12% N=57 39% N=193 27% N=133 4% N=20 1% N=4 17% N=84 100% N=491 Services for low-income families 39% N=188 39% N=188 18% N=86 4% N=18 1% N=4 0% N=0 100% N=484 Providing spaces for and access to a variety of arts/cultural events 39% N=186 35% N=169 21% N=101 4% N=19 1% N=5 0% N=0 100% N=480 Art in public places 38% N=183 34% N=163 20% N=95 6% N=27 3% N=13 0% N=0 100% N=481 Programs to reduce homelessness 44% N=212 37% N=176 15% N=72 3% N=15 1% N=4 0% N=0 100% N=479 Drinking water services 45% N=214 37% N=175 14% N=68 3% N=12 2% N=10 0% N=0 100% N=479 Mosquito or pest control programs 6% N=28 23% N=112 19% N=92 2% N=9 1% N=7 50% N=245 100% N=493 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 119 © 2014 National Research Center, Inc. Table 130: Question 8b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Managing congestion and traffic flow 10% N=43 49% N=215 31% N=136 7% N=30 3% N=14 100% N=438 High frequency transit routes 9% N=17 32% N=64 51% N=101 5% N=10 3% N=6 100% N=198 Bike and pedestrian facilities (such as bike lanes, sidewalks, paths, etc.) 5% N=25 22% N=100 42% N=194 14% N=63 18% N=83 100% N=465 Snow and ice control on major streets 28% N=132 44% N=211 23% N=110 1% N=6 3% N=16 100% N=475 Street repair (potholes, crack repair, etc.) 6% N=29 17% N=78 37% N=174 19% N=89 21% N=100 100% N=470 Street sweeping 25% N=89 62% N=218 11% N=40 1% N=4 1% N=3 100% N=354 Street lighting 27% N=101 56% N=208 16% N=58 1% N=4 0% N=1 100% N=372 Sidewalk maintenance 15% N=50 59% N=202 23% N=77 3% N=11 0% N=0 100% N=340 Assistance to businesses to keep them in Boulder 24% N=105 63% N=277 12% N=55 1% N=5 0% N=0 100% N=442 Attracting/retaining “discount” or “affordable” shopping opportunities 30% N=137 49% N=222 15% N=67 5% N=24 1% N=6 100% N=456 Retention and expansion of quality jobs in Boulder 17% N=33 49% N=95 25% N=49 7% N=14 2% N=4 100% N=195 Acquiring and managing open space and mountain parks lands 7% N=13 42% N=76 31% N=57 14% N=26 5% N=9 100% N=181 Energy conservation and efficiency programs 17% N=40 54% N=126 25% N=58 3% N=8 1% N=2 100% N=234 Renewable energy programs 7% N=17 40% N=100 32% N=80 15% N=38 5% N=12 100% N=247 Recycling and composting collection services 10% N=42 49% N=211 29% N=127 10% N=43 2% N=10 100% N=433 Water conservation programs 8% N=37 38% N=167 40% N=174 11% N=46 3% N=14 100% N=438 Cable TV Channel 8 (council coverage, city news, local talk shows) 6% N=21 24% N=89 30% N=111 24% N=91 17% N=63 100% N=375 City of Boulder Web site (www.bouldercolorado.gov) 26% N=96 52% N=193 19% N=71 1% N=5 1% N=3 100% N=368 City social media Web sites (e.g. Facebook, Twitter, YouTube) 6% N=19 46% N=142 41% N=126 5% N=14 3% N=8 100% N=309 Parks and Recreation fields and courts (e.g., baseball, softball, soccer, tennis) 18% N=85 45% N=212 30% N=140 1% N=6 6% N=30 100% N=473 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 120 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total North, South or East Recreation Centers’ programs and classes 20% N=94 44% N=206 27% N=126 3% N=14 7% N=33 100% N=473 Parks and Recreation specialized or single-use facilities (e.g., golf course, outdoor pools, reservoir) 13% N=61 40% N=187 36% N=170 3% N=13 9% N=41 100% N=472 Neighborhood parks (play areas and playgrounds) 35% N=164 50% N=237 12% N=57 1% N=4 2% N=11 100% N=473 Boulder Public Libraries & library services 48% N=229 39% N=187 10% N=48 0% N=2 2% N=9 100% N=475 Services for children (age 12 and under) 25% N=114 40% N=185 12% N=53 3% N=13 20% N=93 100% N=458 Services for youth (age 13 to 21) 27% N=124 40% N=184 10% N=48 2% N=10 20% N=94 100% N=460 Services for seniors (age 65 and older) 30% N=140 43% N=199 10% N=47 2% N=11 15% N=71 100% N=468 Services for low-income families 34% N=162 35% N=166 14% N=64 3% N=16 13% N=62 100% N=470 Providing spaces for and access to a variety of arts/cultural events 23% N=107 43% N=202 27% N=127 3% N=16 4% N=18 100% N=470 Art in public places 16% N=76 32% N=152 37% N=173 12% N=58 3% N=14 100% N=473 Programs to reduce homelessness 35% N=162 38% N=177 16% N=74 7% N=34 5% N=22 100% N=469 Drinking water services 61% N=288 24% N=112 7% N=35 1% N=6 7% N=32 100% N=473 Mosquito or pest control programs 19% N=88 40% N=187 30% N=143 3% N=14 8% N=37 100% N=469 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 121 © 2014 National Research Center, Inc. Table 131: Question 9a (Quality of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Preserving the city’s historic features and attributes 11% N=52 49% N=230 24% N=111 5% N=25 1% N=3 10% N=46 100% N=467 Affordable housing programs for low income people 8% N=38 29% N=135 25% N=120 16% N=74 7% N=35 15% N=69 100% N=471 Affordable housing programs for middle income people 5% N=24 20% N=93 26% N=124 20% N=93 15% N=69 14% N=67 100% N=470 Building and housing code enforcement 3% N=15 24% N=110 25% N=116 7% N=34 4% N=19 37% N=171 100% N=465 Enforcement of residential over-occupancy regulations 2% N=7 11% N=49 21% N=99 8% N=36 6% N=27 53% N=248 100% N=466 Enforcement of home business regulations 1% N=6 8% N=35 21% N=96 2% N=10 2% N=9 66% N=305 100% N=461 Noise control enforcement 3% N=16 24% N=111 25% N=119 6% N=26 3% N=16 38% N=180 100% N=468 Ice and snow removal, trash and weed control enforcement 4% N=18 28% N=130 30% N=139 15% N=69 8% N=39 15% N=72 100% N=467 Median maintenance 5% N=23 36% N=166 30% N=141 8% N=36 3% N=15 18% N=85 100% N=466 Crime prevention 14% N=63 40% N=183 37% N=168 6% N=29 2% N=11 0% N=0 100% N=454 Police presence in your neighborhood 35% N=159 37% N=169 20% N=91 5% N=25 3% N=16 0% N=0 100% N=460 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 39% N=177 36% N=164 17% N=76 5% N=24 4% N=16 0% N=0 100% N=457 Police traffic enforcement 20% N=89 37% N=169 30% N=137 3% N=13 10% N=44 0% N=0 100% N=452 Police response to community problems or needs 12% N=52 25% N=112 32% N=143 18% N=81 14% N=63 0% N=0 100% N=451 Flood or natural hazard education 5% N=22 19% N=86 35% N=154 20% N=87 22% N=97 0% N=0 100% N=446 Emergency Preparation 16% N=74 34% N=157 34% N=157 5% N=23 10% N=45 0% N=0 100% N=456 Fire safety education 24% N=109 44% N=201 26% N=120 2% N=11 4% N=17 0% N=0 100% N=458 Fire response 6% N=29 27% N=122 52% N=234 7% N=30 8% N=37 0% N=0 100% N=452 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 122 © 2014 National Research Center, Inc. For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Very good Good Neither good nor bad Bad Very bad Don't know Total Emergency medical services 12% N=55 50% N=231 21% N=98 3% N=13 1% N=3 14% N=63 100% N=463 Boulder Municipal Court 5% N=24 28% N=128 40% N=181 8% N=38 2% N=10 17% N=77 100% N=458 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 123 © 2014 National Research Center, Inc. Table 132: Question 9b (Importance of Service) For each of the following services provided by the City of Boulder, please rate the quality of the service. Then rate how important each of these services are to the Boulder community. Essential Very important Somewhat important Not at all important Don't know Total Preserving the city’s historic features and attributes 9% N=40 50% N=215 31% N=133 8% N=35 1% N=3 100% N=426 Affordable housing programs for low income people 8% N=32 42% N=175 38% N=156 9% N=39 3% N=14 100% N=416 Affordable housing programs for middle income people 16% N=56 49% N=173 28% N=99 5% N=19 1% N=5 100% N=352 Building and housing code enforcement 13% N=51 45% N=176 31% N=122 8% N=31 2% N=9 100% N=389 Enforcement of residential over- occupancy regulations 18% N=68 53% N=202 23% N=89 4% N=16 2% N=8 100% N=383 Enforcement of home business regulations 11% N=35 47% N=146 35% N=108 5% N=15 2% N=7 100% N=311 Noise control enforcement 35% N=112 51% N=162 13% N=41 1% N=2 1% N=2 100% N=319 Ice and snow removal, trash and weed control enforcement 33% N=101 50% N=153 16% N=48 2% N=6 0% N=0 100% N=308 Median maintenance 13% N=31 48% N=114 33% N=78 4% N=9 3% N=7 100% N=239 Crime prevention 51% N=233 38% N=170 8% N=38 0% N=2 2% N=10 100% N=453 Police presence in your neighborhood 18% N=81 38% N=171 31% N=138 4% N=20 8% N=35 100% N=445 Police presence in business/shopping districts (such as Pearl Street, University Hill, Twenty Ninth Street, etc.) 28% N=125 44% N=201 25% N=113 1% N=6 2% N=9 100% N=454 Police traffic enforcement 16% N=74 42% N=191 35% N=160 3% N=15 3% N=14 100% N=454 Police response to community problems or needs 39% N=175 43% N=190 12% N=54 0% N=1 6% N=27 100% N=447 Flood or natural hazard education 30% N=137 44% N=196 20% N=88 3% N=12 4% N=17 100% N=450 Emergency Preparation 45% N=205 40% N=180 12% N=54 1% N=3 3% N=12 100% N=454 Fire safety education 26% N=117 46% N=208 19% N=88 3% N=12 6% N=27 100% N=452 Fire response 63% N=282 28% N=124 4% N=17 0% N=1 6% N=25 100% N=449 Emergency medical services 65% N=293 24% N=110 4% N=17 0% N=0 6% N=29 100% N=449 Boulder Municipal Court 29% N=131 36% N=162 16% N=72 1% N=6 17% N=75 100% N=446 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 124 © 2014 National Research Center, Inc. Question 10: Do you have any specific comments about your quality ratings for these programs and services?  I am an owner of a permanently affordable house in Boulder (which on a teacher's salary, I am very thankful for) but wish there was some mobility within the program. When I lived outside of D.C.. affordable houses could be sold at market value after a  Affordable housing programs have not been helpful for me personally, but I put "I don't know" for the quality of the service because I hear they've been helpful for some other people.  Again, I would like to see the Rec Center questions separated between the indiviual rec centers. I live the closest to the South Boulder Rec center but as a senior it doesn't have progams for me. I also feel the branch libraries should be open all days of the week. It is wasted resources to have these close one day a week and it is difficult to remember which days, what is closed or open. Not everyone is close to and uses the Main Library. This causes more polution to force someone to drive on Monday from South Boulder to the Main Library because Reynolds library is closed.  Again, there isn't enough middle income housing to meet the demand.  As a middle income person who would like to buy in Boulder I am sad that I don't think I'll be able to!  Best place in the whole wide world - thank you for everything love living here.  Boulder does a terrible job with snow removal as well as street lighting and apparently makes no effort to ensure drivers can see safely around corners while driving. I've never seen a city with so many blind corners. I've also never seen a city where as many people are allowed to run red lights on a regular basis as well as change lanes in intersections. / /  Boulder police do not feel committed to the city as most don't live here b/c they cannot afford to . Better snow removal please. Not a big deal if a house is over capacity, let it be, other things to focus on.  Boulder TV ch 8 is unresponsive to new ideas. Don't return phone calls or emails.  City of Boulder Police have been too aggressive physically lately and are starting to be compared to Aurora Police or LA, with both communities having lousy police reputations.  Enforcement of existing regulations needs to be prioritized more and new regulations need to be put in place when the existing regulations do not have their intended benefit to the community.  Fire response should not trump other boulder priotities  Generally speaking, the city does a decent job with these areas. Snow removal and handling is inconsistent and spotty even on major streets. I don't fault the drivers, who I think try their best and work hard to get things done. However, some of the storms this year have been met with terrible snow removal, allegedly the result of poor plow calibration.  Good job overall with last year's floods.  http://www.boulderoem.org/ has been down/not accessible during every major environmental hazard in the boulder area for the past few years. TOTALLY unacceptable!  I am not aware of affordable housing opportunities for middle income people in Boulder. If they exist it would be good to know about them.  I am not aware of all the programs the City is involved in or to what extent.  I am not sure which category includes dog parks, these are very important to me and I love these spaces and services!  I am unhappy about the bums who frequent downtown. They are homeless by choice and are allowed to be dirty and break the law and hang out in the municipal campus and panhandle downtown and on corners. They are not the homeless who need and want our help.  I believe the Police and Fire departments do an exceptional job with the tools and resources they have. With out them, we wouldn't be the great City we are.  I can't tell you the last time I saw a policeman on Pearl St. It's like they are invisible. Who/how is the no smoking ban being enforced? City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 125 © 2014 National Research Center, Inc.  I don't have enough experience or knowledge to rate the quality of the city's services in many cases. The few experiences I have had with police and ambulances have been good.  I don't think over occupancy gets enforced much; at least in my personal experience this was the case. Boulder does a good job with most all of the quality issues. However, if you don't have a high level job that pays well, the job situation in this town is pretty poor.  I have a 12 foot sailboat I like to saiul at the Rez. The cost has been prohibitive for years and the product has been of diminishing quality. Sort of symbolic that a guy in a little sailboat is menaced by motorboats, forced to take on water, sail in chop. The dock I pay for is usually inaccessable due to motorboats being tied up in the way and then there are the swimmers and sun bathers. I have almost given up but my efforts to be heard over the years create a glimmer of hope. and I hang in there. Then nothing happens. It is my choice but a reasonable fee for a small boat might be fair. I pay the same as a 30 foot boat after all. Say 50 bucks to register and do the invasive inspection and then ten bucks every time you launch. As it stands If I sail 10 times a season I pay $40 per day total cost with license and permit. OUCH! Like skiing Vail ! Face it. It is not that great. Match the product properly to the price.  I have a neighbor who is a hoarder. The code enforcement dept. has been unstintingly responsive and helpful....and the judge in response to the neighbor's court appearance was remarkably sensitive, intelligent, and helpful. We the HOA Board felt heard and the hoarder was moved to alter some of his behaviors. Thank you, Boulder!  I live in townhomes and would love to compost but can't because there is no curbside pick-up where I live.  I reckon bike routes need to be more clear or more education. People riding their bikes on Broadway south of Iris is a disaster. / Also, I see a lot of bikes on the sidewalk. Its pretty frustrating the stop lights on Broadway for people to cross the road when the can walk a few extra feet to an intersection. / the cameras at intersections i dont believe help with safety....and whats up with the guys in minivans  I think that our Police and Firefighter do the best they can with the manpower & budget they have.  I think the city spends too much on Health & Human services and NOT ENOUGH on infrastructure. To wit, use a road after a big snow (I don't mind all the snow...but others do). To wit, road surfaces are horrible in many places. To wit, Parks & Open Space is wasting tons of money (I won't say what I've seen). We just need MORE focus on WHERE $$'s are going and quantifiable msmt of the ROI/impact of those spends. The City could take a few lessons on "serving the people" and NOT trying to cull fees (parking, etc) from the people. It seems this City misses that THEY work using OUR tax dollars for US and the public is the actual CUSTOMER ;-) There are many, many instances of rules/laws being passed which aren't very citizen friendly. Visit Telluride, Steamboat Springs...etc - and NOTE the attitudes of City workers toward the public.  I think too much is made out of "Historic Boulder" and the "historic" property designation. Personally I wouldn't want my home to be classified as "Historic" as this removes owner's property rights. Police intervention with harassment/noise problems in HOA managed neighborhoods needs to be reworked so HOA residents that are being harassed by neighbors aren't bounced from police to HOA board of directors.  I think we have a wonderful police force and program  I think we need to do more to prepare for, and prevent fires. If you look at pictures of the tree population in Boulder 50 years ago, there were far fewer trees along Chataqua, for example. We need to thin the trees as part of our management, either through regular, small controlled burns, or now that it's so overgrown, through cutting some. I know people adore trees in this town- I do too- but we have to balance our desire for more, more, more, with the need to preserve them in the face of climate change and more extreme weather. We're not 'out of the woods' by a long shot, so let's make the woods safer.  I would like to see more opportunities for the long-term homeless in the Boulder community. There also seems to be a major problem with 'transients' on public lands, and I would like to see them taken care(not in the pejorative sense) of more swiftly. There are ways to help those with City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 126 © 2014 National Research Center, Inc. drug addictions and other factors leading to homelessness. I wish the city would do more to address these issues.  I would like to see police enforcement on Noise issues - especially people who have their car steros up so loud that they vibrate the windows in my house, the young adults who play their car stero too loud outside their home or in parks - standing around drinking and talking. I would like to see more police in the parks and neighborhoods - instead of working traffic/speed traps.  I would like to see the city have a fast graffiti response program. I have called several times about growing graffiti tagging in South Boulder for 4 months now.  I wrote about this above but I'm very worried (in more detail above) about all of the women victims who are arrested as offenders for domestic violence. Boulder has one of the highest rates of arresting women for DV in the U.S. Thus my low rating for municipal courts  ice and snow removal on side roads is non-existent and is the cause of many accidents  I'd like to see traffic enforcement focus more on hazardous behaviors over speeding--tailgating and intimidating driving, people who continue to text while driving--I think these are more of an issue than speed traps. /  If you walk around this city as much as I do, you see that there are places that are ignored when it comes to quality of life issues such as trash, graffiti, noise, sidewalk snow removal, occupancy, etc. (rental properties east of campus). These places do not receive the same attention to civic pride that other places in town do. 30th Street is seriously ugly if you take the time to walk it. I would like to see civic pride encouraged, promoted, and rewarded in all parts of the city, not just the affluent areas.  I'm in the middle income bracket and I still can't buy anything in Boulder but a condo, and even "affordable" condos are few and far between. I just want a real house.  Important to have trash and weed control enforcement- but shovelling side walks of snow is not important if Boulder can't plough neighborhood streets. My side walk has to be clear but not the road- hypocritcal at best. Fine, dont do the road, but dont fine me for not doing the side walk either.  It appears the Boulder Police are doing what they can about the "homeless" issues, but if the courts continue to allow the same violators and/or violations to occur or return to the same behaviors, there is little that can be done on the part of the police. / / I am embarresses at times at the condition of the "municipal campus" due to the vagrants, their behaviors and trash they leave behind.  It's not police presence that matters; it's what they do when they are present. Police appear to discriminate against racial/ethnic minorities, esp. around campus.  Less speeding tickets, more enforcement/patrols to prevent crimes.  Let's start to cap the services government provides. Will we next need a Boulder Herpes Project, a city ordinance banning GMOs or a citizen's advisory board for using pot while in Boulder?? Enough is enough.  Martin Acres is not a historic neighborhood. Zoning and land use rules need to come out of the 70s, suburban mentality. Stop talking shit about all of these and do something that matches the talk.  More enforcement of red light running than minor speeding  Most playgrounds are not accessible for children with disabilities. Moreover, they don't have accessible all weather surfaces. It is a terrible.  Municipal judge favors the violators more than the citizens  Need to enforce housing codes against slum lords who rent to students and do not keep up their properties. Need to have land lords face consequences for the plethora of beer bottles and trash on the hill.  New to Boulder (moved here last fall), so don't have enough information to make informed decisions on most, but all in all I am very happy/content here.  no City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 127 © 2014 National Research Center, Inc.  no  no  No specific comments.  No.  Noise control, and weed, trash and snow removal enforcement have decreased significantly in the last two years or so.  Once had the police come into my home uninvited, and go into the shower where my friend was taking a shower as they thought a criminal had come into my home. That was a shock. And I didn't want to report this, don't want to get on the bad side of the cops. But isn't that illegal to enter and search a home when they were not invited in?  Oops the comment about my friend should've gone here....  Overall the city does a good job. The issue of affordable housing isn't going to get better soon unless you allocate some property to build new neighborhoods. It is just too expensive here for normal people to buy a house. The wage base doesn't support it.  Overall, the city does a great job. Regarding bus service, why is there a neighborhood program in Newlands and not on the Hill? I would buy a pass, but since I've moved, I'm not allowed. Hmmm, seems anti-bus!  Police and fire do an excellent job in the City of Boulder. We need to give them more of an ability to get rid of the loitering and camping that is going on along the Boulder Creek path and the mall. Its an awful representation of Boulder and being a Boulder born and raised local who still lives here, I am very disappointed in how City Council has handled it all.  Police are responsive to business community demands, not community standards. Militalistic attitude toward Boulder-centric fun activities like Thursday Cruisers, Mall Crawl, Naked Bike Ride, etc., are not supportive of our standards.  Police could use training /more support in dealing with ESL speakers. Have had bad experiences on this front  POLICE HAVE RESPONDED QUICKLY WHEN CALLED.  Police presence in the libraries would make me feel much better about using them. Even if I knew that they came and checked in with the libraries once or twice a day, I would feel much better about being in the libraries.  police traffic enforcement does not exist. 'very bad' assumes it does  Police traffic enforcement is "good"; but in many cases it's "too good". Setting up speed traps along major arteries like Canyon Blvd as you're leaving the city limits and heading up into the mountains is uncalled for. That's nothing but pure revenue generation; and it just leaves drivers (even those who don't get caught up in the trap) with a poor opinion of the Boulder Police Department. It just encourages people to ignore speed limits elsewhere throughout the City; since drivers lose any respect that they might have had for the Police due to such tactics.  Probation programs for young adults are atrocious. little accountability and no assistance in helping offender to turn life around.  Programs in Boulder especially police fire and social services are good to very good. However there is and always has been a a emphasis on getting homeless or downtrodden out of view for the elite minded of Boulder.  Recent flood events have proven that Boulder is well prepared for emergency events.  Sidewalks are too often overgrown with junipers etc in front of residences and it is very difficult to navigate the city with my wheelchair bound parent when they come to visit or with my child's stroller everyday. Please step up the enforcement of sidewalk usability! Also several important walking paths to downtown still have no sidewalks! 15th St between Iris and Hawthorn is very difficult to navigate as a pedestrian.  Snow removal enforcement could be better. Busstops and bike routes not cleared. Bike paths are well cleared.  Snow removal enforcement is horrible in north Boulder. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 128 © 2014 National Research Center, Inc.  Snow removal in Boulder could really use improvement.  snow removal is badly done  Snow removal on city streets needs to be dramatically increased. Additional roads need to be plowed and all roads need to be plowed with more frequency. Additionally, the lighting in neighborhoods in central Boulder need to be increased. There are many dark neighborhoods that I avoid riding my bike in at night because it is hard to see. My own neighborhood has zero street lights along the road my townhome is on. This feels like a major safety liability and I'm not sure how to go about getting more lights.  Some of the traffic violations given are a waste of our resources. Police shouldn't use tickets as a way to make revenue. For example, speed traps in non-dangerous, low traffic areas are a waste of money. Those officers could be ensuring safety where the real speed violations are occuring and are far more dangerous. As well, the traffic cameras are sometimes not accurate when context is taken into consideration. /  The affordable housing program has good parts about it but bad parts as well. It's nice to have some housing in a price range similar to the surrounding community that reflects actual income of the non-trust fund crowd in Boulder but the city's admin make financing and re-financing difficult due to rules and terribly slow responses.  The affordable housing situation in the city is laughable. I am not qualified to buy in the city with affordable housing program because I have saved too much (by not living outside of my means, not taking vacations, not having a car) while still not having enough for a downpayment on a 2-BR market rate condo. It is sad to be a public servant and not afford to live in a home in the city in which I work. The quality of these affordable homes looks to be pitiful, I get that I am lower class by Boulder's standards, but the quality of the homes in the affordable homes really drives that home- chock full of synthetic, builder's grade materials like laminate floors and counter tops and carpet.  The city does a fine job overall, would appreciate more vigorous law enforcement presence near the "camps" of transients/homeless downtown, along the creek path and near the library. I don't feel safe with my kids and as a middle age in good physical condition, do not feel safe near these groups if I am alone. The city needs to address this more aggressively. It is sad when a public library needs an armed guard in a town like Boulder. I have compassion for the folks who are truly down on their luck, but have resentment for the many who enjoy the handouts from the City of Boulder and to nobody's surprise choose to "hang" out in Boulder long-term. All I ask is for the city to step up enforcement and lnot let drug use, alcohol use in public spaces continue unabated for the fear of a frivolous lawsuit or complaint that we can't all get along  The City needs to think hard about what is a City's role in advocating and advancing social causes. Boulder, because it is a wealthy commuinity, has the ability to fund some of these programs but not everything is worthwhile or produces positive results. Many times "mission creep" can set into social programs without periodic reality checks about whether or not the programs are working or what they cost. This comment can actually apply to many of the general fund programs that the City runs.  The Environmental or code enforcement area of the city used to enforce noise at night, especially in neighborhoods that have a larger concentration of college students living there. It used to be you would call about a noise complaint and dispatch would say someone will be there as soon as they can. Now you hear, they will try to get there. It seems noise enforcement has become a lower priority. The response is sporadic.  The flood last year tested and proved the emergency response and preparedness of Boulder. I think traffic violations (auto) and protection for pedestrians and bikers could improve. Increased quality and frequency of passage for walkers could be improved. Sometimes businesses do not clear sidewalks of ice and snow deterring walkers and bikers. I wonder how the enforcement is for offenders.  The lack of enforcement could be improved.  The police are doing a great job! City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 129 © 2014 National Research Center, Inc.  The pollce are overzealous about traffic, leading to the only conclusion that they are a funding source for the city. Shame on that! / I don't believe that there are sufficient fire people to serve a real fire, if one broks out, and too many to respond to unnecessary ambulance chasing needs. (need less of that) / The police response is too military for Boulder, and not a community building asset. Sorry - I do not want more police action. / They are helpful on the mall, and on Uni Hill, but just an irritant elsewhere.  The survey is -- as usual --" tricked" to get the right answer. For example, it asks how important low income housing is, and I answered "not at all", but then it asks how well the City is doing in this area. If I answer "bad", it appears that I think the City should be doing MORE, whereas if I answer "good", it sounds like I support these programs.  There are smokers at the north end of the Maxwell building. They are off the hospital campus but into the open space. I think this is a big danger. Neither Fire marshall nor open space folks seem to be able to change this situation.  There aren't enough places to live for those that are low-middle earners. This hurts the diversity of our community.  There needs to be a stronger police presence on the Hill or West of CU's campus, the Pearl St Bar area, and East of CU's campus. These areas are out of control and dangerous, especially on weekend nights. They need to put more police officers in these areas at night.  These are general impressions. Quality may be better than my ratings reflect. I'm guessing due to lack of direct experience with many of these services.  This city needs to focus entirely more effort on Affordable housing and lower income business opportunities (discount options). I suggest NOT spending another dollar on affordable "purchases" but rather focusing on Affordable Rental Property and assistance. Helping one owner purchase a house is stupid and does not support the entire community. Instead create a larger pool of monetary support for those who need to rent or need rental assistance and keep more people IN housing rather than risk losing even more low to middle income families to other communities.  This is a wonderful city to live and work in.  This survey is too long. The basic question is: are basic services adequate or good to keep City running safely and efficiently? My not reflect the full community. Some arrogance on Council.  Too many police doing nothing but writing speeding tickets. Do any of them actually have anything important to do? Other than shooting elk in neighborhoods?  Too many questions. Towards the end I only rated things I didn't think we're going well.  traffic enforcement appears to be driven primarily by revenue generation, not primarily safety. Traps are routinely set at various spots for petty and inconsequential violations. Everyone knows it and sees it for what it is. Boulder has a poor reputation for this. Once I took the time to go to court, at considerable expense in prfessional time, to contest one of these petty trap situations. The judge ruled with me. I want quality enforcement driven by safety, not letter of and beyond the law for revenue! I have high regard for how the courts are operated both as defendent and juror.  Traffic enforcement could be stepped up. Lots of drivers run red lights. Also, many rude drivers and bicycle riders. I believe there should be licenses for bike riders as well. They should be educated in the rules of the road for bicycles. These blinking yellow arrows are a mystery and seem to invite accidents.  Traffic is overenforced here in Boulder.  Tremendous number of bike thefts in the city. BPD should pro-actively set traps and monitor high theft areas, the University and high schools. Little enforcement of people riding bikes at night without lights, incredibly dangerous. Mid-block flashing walkways are ridiculous.  Want to see laws fully enforced for transients and would love a community without so many panhandlers. If people are coming here just to get all our great services, I want that discouraged. I didn't think banishment sounded like such a bad idea, three strikes and your out or something of that nature.  We constantly get news[nationaly mostly] about outrageous malfunctioning of our justice department-judges giving grossly light sentences for chronic offenders, police departments losing City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 130 © 2014 National Research Center, Inc. court evidence,in the news now about unconsionable backlogs of untested rape kits due to incredible incopetence, serious criminals paroled who go out of jail and continue murdering people and no one gets sacked. / So where does Boulder rate on critical parameters that measure performance compared to other jurisdictions? Do they exist and if so why don't we taxpayers know about it? I still can't get over the Boulder Police official who in commenting on the Murdered Elk case said the guilty cops "made poor choices". Indeed. Do killers who get out of jail on parole also make poor choices? Who supervises the setting of Bail in serious crimes. Who pays with their careers if an obvious blatant error in giving low bail and the criminal disappears and commits another crime? / I think the biggest failing of government is a total lack of responsibility and accountability. That is the underlying issue in Boulder's idea of municipalization ofa power provider. The main skill that all politicians possess is how to pass the buck.  We definitely need real and affordable middle income housing in this city. Also, be careful housing the homeless. Be sure that you don't continue to attract people from out of state for housing. When I lived in low income housing I met many, many people who had heard about our housing programs and made their way here just for that purpose. It's bringing and unsavory element into our community. I began to feel really unsafe and am now glad to be out of that housing. But, I had to move to the county to find something i could afford.  We had one weekend when snow & ice removal on major streets was very poor; 28th was a dangerous sheet of ice inside city limits but 36 was clean south and north of town! Need to get the trucks out there with sand or salt. / / City and county response to the 9/11 flood was excellent. Communication by web site & twitter was & is great and very valuable. Although OSMP had communications issues for the first few weeks after the flood, there was great improvement later, and of course, great work in getting things open again.  We mentioned them previously - would like to commend the Boulder police department and emergency services of providing quality services pre and post floods. They are extremely responsive and professional.  We need more police presence through out community and neighborhoods.  We need TRULY affordable housing, and decent pay so that everyone can afford to live here, not just the wealthy. We need more mental health beds, so that people who need help can get it.  While the police are effective, I wish someone told them it was OK to smile and make eye contact. They come off as unapproachable and unfriendly. I assume the chief must think that be friendly means being weak. A friendly police force would be a welcome addition to Boulder.  Why are you asking about services that you do not provide....I do not pay the city for my trash removal or for the composting that I already do at home and had no way to opt out  Wildfire response is bad due to lack of Type 2 IA or Type 1 IHC handcrews in the Boulder area.  Yes, I am against pesticides and repellants for their known health hazards.  Yes. You ask if the city is doing enough to retain businesses in Boulder. You should ask if the city should stop creating obstacles for businesses in Boulder. Question 11: Do you have any specific comments about your answers on the importance of these programs and services?  Addressing the homeless population is very important. In such an affluent city (median family income of $113,681.00) there is no reason why people should be hungry, surely we could do more.  Affordable housing for everyone is really important, but there is not enough of it in Boulder.  All of these issues are important.  All of these items are very important, but some are more important than others where safety is concerned.  Also, I think rolling giant fire trucks on every ambulance call is colossal waste of taxpayer dollars, especially since they aren't EMTs and don't actually render assistance. I know they are often first on the scene but I don't see the benefit that provides. Perhaps they should provide the ambulance City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 131 © 2014 National Research Center, Inc. service instead. There are hardly any fires yet the expense to support the FD is enormous. I think we should be rethinking this service.  Also, while I feel that programs for low-income people are important, I feel they should be sliding fee, NOT free. As a middle imcome person in Boulder, we struggle to do ordinary things that low income people get for free. I don't want to sound like a grump, but sometimes it's annoying when some folks get the services for free you would like to participate in, but cannot. I think a sliding fee helps people value certain activities more perhaps. I realize of course that there are limited funds to help folks, and it may not be possible assist that many people with fees.  As an active community member I would love to continue to be actively engaged - but I will probably have to go and do so in Lafayette since I won't be able to afford to buy a home in Boulder.  Being able to sail is very important to me. Too bad I am being priced out. Too bad the experiuence is not a little better. Or too bad the expeience and the cost are not congruent.  Building department should be more about helping a project get built, than hindering it. Code review should not be a Gotcha contest.  Don't let Boulder be a police state, but people (especially the young women who go to CU and party on the hill) need to be aware of the very real risk of sexual assault.  Everything should be essential, but in the real world that doesn't happen.  Fire prevention at the intersection o=f city and open space is a very big deal! More mowing and or grazing to keep the growth low.  Focus on essential city services and priorities needs top priority over vision and more land purchases/developement. I'm good with maintaining and repairs from flood. That's a bigger priority than new purchases on the horizon. Sell some to fund flood repairs and more importantly road maintenance, police, fire serviced included ALL roads in city and outskirts of city.  For sidewalk snow removal, the main (90%+) focus should be in business districts/commercial locations. Until there is close to full compliance, please do not bother to pester people in residential locations.  I am not sure which category includes dog parks, these are very important to me and I love these spaces and services!  I complained about the services, because it is impossible to speak with anyone. I would like the city to have people answering calls, with posted phone numbers. That is important.Very important. / We are distancing the citizens so well that there is a disconnect between the public, the public face and the public facade. / / Does it really help us to pass laws without enforcement; does it really help people to have folks like the police and door to door enforcement who are out creating issues by briinging their military attitudes? A few folks have always been able to talk with the citizens, but where are they now that rules and regulations have taken on such a heavy part of daily life. I have not experienced people who have the capability of doing community enforcement and consensus building at the same time. Building community is the most important thing. More important than statements about solar use in a gold standard building. / Use the city's paid facilities to foster small crafts, foster NGO groups, scouts, AA, teachers meetings, homeless meeting,maybe. Use the facilities, paid for by citiens, to build a city. / Also, how important is it to have open space that no citizens can access or use? We have always voted for open space, but then access got curtailed - really? / Economically, the city has always used the theory that they have the public trust and must not spend money on the workers or unnecessary projects. Meanwhile, managers who know how to play the system have always been able to build, repaid, get more, do whatever they can justify- there is a lot of loose money in non-profit, but the workers who make things work have never really been equally to the table, it appears. Our managers have open tickets, but they seem pitted against the workers in many ways.Fire has resources and police have resources, but the rest of the ordinary folks - are they getting a fair shake? I think that is important. / /  I feel it is essential that zoning regulations are changed. We've allowed super sized homes to be built with 5 and 6 or more bedrooms that now one couple may occupy. Families are changing as we age and the middle class shrinks. Most of us professionals in Boulder will need to live together if we are to stay in Boulder at a reasonable price. It's only time before the maximum 3 unrelated City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 132 © 2014 National Research Center, Inc. per single family home needs to be retired. It would be good for Boulder to lead the way on this for the county.  I feel like affordable housing is such a tough issue in Boulder, and so important for quality of life and diversity. I don't think it's healthy for a community to only having housing for wealthy people.  I feel pedestrians have been marginalized in the push to get more people out of cars. Some people are physically unable to bike. Let's make sure our town is as equally friendly to walkers as it is to bicyclists.  I rented downtown for years. Now I rent way north. I've considered leaving Boulder as my next move -- though I really, really don't want to -- because I can't rent for the rest of my life.  I think facilities for dogs and single adults are just as important as kids and family services.  I think funding and space for the arts in Boulder needs to be seriously addressed. Funding and support for the arts in this community is well below average, despite the fact that we have one of the highest concentrations of artists in the nation. The City Council should consider a 1% for the arts program similar to those adopted in other cities of our size and wealth.  I think noise control is extremely important. There is no consistency in enforcement any more.  I would love to see more access to the arts.  I'd like to see the police become more proactive and positively responsive, rather than just negatively reactive. I'd like to see police walking around all neighborhoods getting to know residents as community partners, rather than just cruising past in their armored vehicles. I'd like to see smiling, friendly police talking to neighbors about caring for their properties and showing civic pride. To be honest, I feel very intimidated by our city's police, and I don't like feeling that way.  I'm hopeful this survey provides insight and change comes about - or at least awareness of how the citizens feel ;-) After all, without taxes, without customers...the City doesn't exist.  In a perfect world, we would afford more police officers. I understand the money for this would come from tax payers, however this is one area I would approve of increased taxes.  It is time for the arts! Please improve the Dairy - It is a wonderful part of our story!  It is very important to have an up to date and responsive police, fire, health and general emergency services.  It's absolutely vital to support and expand the affordable housing program so that seniors, disabled people and those of us who aren't rich can stay in the city we love. For me that's #1. I am very worried about being priced out of Boulder.  It's important that the flood message is clear and is applicable to the neighborhoods it is being broadcasted to. We were confused if we should seek higher ground when the announcement was going off during the flood.  It's not that any of these are unimportant, but I do think enforcement of over-occupation matters less than making sure the city is safe and clean and quiet (during the 11pm-8am time space).  let me note that acquisition of open space is quite different from management of those lands.  Let's try some community policing. Get cops out of their gas guzzling Tahoes and walking the Hill.  Middle Income housing-is that 2-4 people around $150,000? That's my situation, & we're too rich for affordable housing but too poor for new construction or decent resales.  most ot these matters have some importance.... but the survey should have a "low importance category, which I could have used. /  Nearly all of these programs and services are very important to a healthy community. There is not enough support within the city government for most of them or the existing regulations do not allow for effective enforcement.  no  no  no  No, City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 133 © 2014 National Research Center, Inc.  On the topic of historic preservation: One thing I have heard frequently of late is a lament for the 'Cherry Creek' effect that is sanitizing what was once a quirky, unique town. The flavor of the history of this wonderful city is being lost to an overly-aggressive gentrification that leaves little room for free expression. It's like the city has its own HOA dictating a narrow view of what Boulder is going to be now. The art scene, the music scene, the political scene... they've all been sanitized and marginalized. It's quite sad. I'd rather have a funky artist living next door, with weeds in the front lawn, and have my property appreciate a little bit more slowly (which, it wouldn't- it will still skyrocket relative to the rest of the nation) and have a unique and gracious community than have a mansion with a pristine yard owned by a lawyer who only spends half his time here. :( Boulder is running off the creative types, the bootstrappers and makers, and they are heading north. Our loss. In the drive for high-tech, we have lost the culture. I do love the high-tech culture, and benefit from it immensely, but they don't have to be mutually exclusive. We need to draw the artists back, with good rental prices for warehousing, rather than more condos and higher and higher rents. This is a value we need to take a stand for, much like we do for Open Space.  One of the best programs in Boulder is the Affordable Homeownership program. Expansion of this program (and expansion of the rental programs, especially for senior citizens and low-income families) would be my first priority if I were setting out to create greater economic balance in Boulder.  Over-regulation of energy efficiency will continue to sap money from other more important government functions such as business support and assistance to those in need.  Police and Fire are always deemed essential to a community, but even in these areas what the community really wants from these services and the ability to pay for them should be periodically evaluated. Public safety departmetns also usually operate without adequate oversight and readily accept (and promote) an empire-building mentality that fosters unethical behavior (witness the elk incident last year). / Street maintenance, including ice and snow removal, and code enforcement are important functions that are usually underfunded or subject to periodic re-prioritization or micromanagement by City leaders. Boulder's priorities seem to be in areas that don't contribute to effective operation or maintenance of City infrastructure and staff does not appear to have any incentive to be efficient or responsive when these are not goals of Council.  Police and Fire is efinitely top priority for tax dollars rather than "fluff" items for the city. / We added a lot of round abouts and islands which I don't feel were necessary - they are a nusense to the drivers and with / snow and ice or night driving are difficult to see. They should have luminous curbing.  Police enforcement of bike riding violations is for the most part non-existant. Speed of bikes crossing streets, stoping at stop signs, riding to fast in pedestrian walkways, etc. Bike enforcement when riding in the streets and pedestsrian righ-of-ways should be a priority as the carlessness of bike riders causes many near or actual accidents.  Police, Fire, EMS, Water, Sewer, Trash, what more do we truly need? The city needs to take care of these services first, the rest is just the topping.  Responding to emergencies is the highest priority, especialy with all of the natural disasters in this area. Also, a fair and blanaced court system is very important, but I think it is hard to get effective change from repeat offenders who can continuously "play" the system and are only punished with fines that are meaningless to them.  See my comments above regarding traffic enforcement. Yes, there is a need for police to enforce traffic laws; so it is "somewhat important". But the City seems to place much too high of a priority on speed enforcement, when they should be spending their time on other issues, which are much more dangerous -- like bikes running stop signs, and even traffic lights. Or riding bikes at night with no lights, or (in many cases) not even reflectors. How come you never hear of the Boulder Police setting up a "light trap" for bikes; and handing out tickets for that?  Snow removal enforcement is essential to reducing cars and to safety.  snow removal is badly done  Someone needs to look at the arrests and convictions of women for DV who are victims because it lets the offenders get away with it and makes women afraid to call again. Certainly there are City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 134 © 2014 National Research Center, Inc. women who commit DV or are in mutually combative relationships but I've worked with way too many women who were the victims and were charged with and often convicted of DV in Boulder  Sorry, I made comments on this in another section of the survey.  The importance of Channel 8 during a flood or fire should be a priority - the bigger news stations do not even know the names of the streets or lakes- such as with the 4 Mile Canyon fire.  The tranisent problem in this town is out of control and making smoking laws to move tranisents out ot eh muni campus is the answer. getting all the agneices in one room to figure somehting out is esstenail.  there is a huge drug problem within the city and county. many of these individuals end up in jail and are sentanced to probation. they never recieve help for the underlying cause of their problems - addiction. many end up back in jail for theft or drug posession. and the whole cycle repeats. many become homeless because their families can not tolerate their drug abuse. i speak as a mom of one of these individuals.  There is no good housing for middle to upper-middle class people in Boulder. Boulder's housing program that taxes developer's who don't build lower income housing backfires because it causes developers to only focus on upper income luxury projects.  There's no active enforcement of snow removal from sidewalks. It forces neighbors to report other neighbors for snow removal (not nice). This leads to dangerous walking conditions. The city is the worst violator on snow removal and weeds, not clearing its own sidewalks in winter and weeds from common areas adjacent to parks.  These are known as 'essential services' because they are. No need to ramp up police presence; seems like they're taking care of us in Boulder.  Too many cameras everywhere.  Traffic enforcement is over the top (don't they have anything better to do besides trying to trap people for minor infractions that would not raise an eyebrow anywhere else?). Focus on what matters.  Unfortunately for those who count results of this survey, I think any function the government undertakes to perform is pretty important (thus my selections). One critical area that MUST be addressed is the cyclist-car and cyclist-pedestrian issues in Boulder. I do all three - I drive my car around town, I ride my bike around town, and I walk around town. Being a cyclist on any Boulder street is a scary proposition. Yet as an avid cyclist, I am surprised at how often I find myself frustrated with cyclists who are equally as careless. Add to the mix pedestrians who also are at danger from poor drivers and careless cyclists.... It is a dangerous mix. The city needs to put together a commission with some sort of authority to address this problem - we need less police with speed traps on Foothills Parkway northbound and more police, on bikes on the streets of Boulder - a "community cycling" police program to ensure that those who drive in town are mindful and respectful of cyclists, and those who ride bikes are paying attention to the law and riding safely. Yes, seriously, I am a cyclist.  We have enough business activity here. We desperately need affordable housing. Enough with open space..we are now built out. Let's let the rest of the world in, even people who might disagree with us. Let's end the mafia of the politically correct (and this comes, again, from a "progressive" (yuk!).  We still need to crack down on the drug dealers & transients that loiter everywere in Boulder; especially parks and the creek path.  We were not prepared for the September floods. Shame on Boulder for not addressing this before the floods. What other natural/manmade disasters are out there that we can be educated on proactively?  What kind of city does Boulder want to be? A playground for the rich? Certainly seems that way. Faimilies that are truly middle class can have a house and a yard by moving outside of city limites, inside city limits, they will be crammed into tiny places and forced to pay exorbitant hoa fees.  Why not get everyone riding the bus? City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 135 © 2014 National Research Center, Inc.  you go from somewhat important to very important, skipping over important. An oddly large gap of response. Table 133: Question 12 If you have had phone, in- person or email contact with a Boulder city employee in the last 12 months, how would you rate your impression? Very good Good Neither good nor bad Bad Very bad N/A or don't know Total Courteous, respectful and professional 41% N=197 30% N=143 6% N=29 1% N=5 1% N=4 22% N=105 100% N=483 I received the assistance I needed 37% N=178 27% N=132 8% N=38 4% N=20 1% N=6 23% N=109 100% N=483 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 136 © 2014 National Research Center, Inc. Table 134: Question 13 How likely, if at all, would you be to obtain information from the city about things like City Council meetings, community meetings, upcoming programs and events from the following formats? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Cable TV Channel 8 6% N=29 10% N=45 18% N=84 59% N=272 7% N=34 100% N=464 City of Boulder Web site (www.bouldercolorado.gov) 37% N=175 30% N=142 20% N=92 10% N=45 3% N=15 100% N=469 City social media Web sites (e.g. Facebook, Twitter, YouTube) 9% N=40 13% N=61 18% N=85 55% N=251 5% N=23 100% N=460 The Boulder Daily Camera 46% N=215 29% N=138 15% N=72 8% N=40 1% N=6 100% N=471 The Colorado Daily 6% N=27 15% N=69 19% N=89 56% N=260 5% N=21 100% N=466 Boulder County Business Report 4% N=17 8% N=37 16% N=72 65% N=302 8% N=36 100% N=464 Inserts in the water utility bill 7% N=33 16% N=73 21% N=99 45% N=209 11% N=50 100% N=464 Mailings to your home address 23% N=109 29% N=136 22% N=101 20% N=92 7% N=31 100% N=469 Listserves (where you sign up to be part of a group receiving e-mails from the city) 16% N=73 19% N=87 17% N=81 36% N=170 12% N=56 100% N=467 Question 13: Are there any other ways you’d like to receive information?  An opt-in City e-newsletter would be nice.  An unmanaged (free for all, uncensored) public forum city web site requiring registration and the use of real names, for accountability. There's no adequate forum for public debate about city of Boulder issues. The city is filled with smart people who for the most part, are not engaged in city issues. The city should involve a wider spectrum of people.  based on the criticallity of the information the appropriate method should be chosen.  Be more proactive on getting earned media. Seems like there isn't much of a strategic communications "plan" from the city.  Better investigative journalism by Daily Camera. They are getting worse and worse! But I still subscribe...  Bouldedr Weekly is the best news service in town  Boulder County "Newsletter" in the mail  Boulder should publicize the list serves more actively  Camera is most read here at office.  cell phone alerts  Channel 8 is a waste of city money. They have no info about current events and do not notify people about emergencies, school closures, etc.  Channel 8 use to provide more information that we are seeing currently. During the floods there was next to nothing on channel 8. We do not use social media. Phone contact can and has been extremely helpful. Not all families are plugged into the internet or social media.  Community bulletin boards where I walk frequently  direct e mails  Direct mail ensures that everyone who lives in the city receives the information. A monthly newsletter that is inserted in the water utility bill would work.  Don't send me mail. That's what the internet is for.  email City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 137 © 2014 National Research Center, Inc.  email  Email is best  Email is the best approach  Email newsletters  emails; I found it hard to get info on the night of the flood; no phone alerts were sent.  From excited friends  Google calendar  Health Insurance, Free Programs and Services  Hey, get a proof reader who speaks English to proof read your survey questions. The main heading questions are very poorly written. It's difficult to know what you are asking. Hello, you forgot to ask about the Boulder Weekly: I wonder why?  I can take responsibility for my own life, thank you.  I do not own a computer at home - Channel 8 is your best source  I object to receiving COLORED (expensive) inserts with my water bill or any other city mailing. I would prefer electronic delivery.  I think Boulder's city and county websites are great!  I would like to be able to call the city with public phone numbers available.  Include the Denver Post as well please  inserts into other bills such as property tax or car registration would be fine  It's not about receiving information - it's about responding when issues arise!  Kiosks on Pearl Street  KUNC Public Radio  Less paper, better website info  My City e-mail account and access to Dailycamera online fulfills my needs.  Neighborhood meetings  Neighborhood meetings with city employees or council meetings  no  No  No thank you.  No.  Please stream the cable channel 8 online so that those who do not own TVs can watch it on their computers.  radio  Robo calls in emergency situations such as the flood.  Small gatherings and events at the smaller local parks, a city app for mobile and tablet devices.  Telepathy. Work on that.  Text instead of email perhaps? Sign up on a list with your phone number so it just sends texts about info like that in a lump.  This is a hard one because all of these seem unreliable. The Camera has become garbage and channel 8, the camera, the city's media seem like a bunch of BS propaganda.  Town Meetings and public forums. City celebrations where we can come together as a real community  Twitter is very effective; I follow key city & county agencies.  Would love to be on a e-mail from the city group City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 138 © 2014 National Research Center, Inc. Table 135: Question 14 Currently, an average single-family homeowner pays about $8 per month on their city utility bill to a fund used for flood mitigation projects and improvements to the stormwater collection system. Would you support increased taxes or fees to fund even more flood mitigation improvements? Percent Number No 44% N=208 Yes, up to double the current amount 52% N=245 Yes, up to triple the current amount 4% N=20 Total 100% N=473 Table 136: Question 15 How would you rate the Boulder city government’s response to the September 2013 Floods? Percent Number Very good 44% N=213 Good 38% N=184 Neither good nor bad 10% N=50 Bad 3% N=15 Very bad 2% N=8 Don't know 4% N=18 Total 100% N=488 Table 137: Question 16 The library offers or is considering offering the following programs and services some with access from home. How likely are you to use each? Very likely Likely Somewhat likely Not at all likely N/A or don't know Total Streaming or downloadable movies 31% N=147 23% N=107 15% N=69 26% N=125 6% N=27 100% N=475 Streaming or downloadable music 22% N=102 17% N=79 19% N=92 36% N=173 6% N=28 100% N=474 Downloadable e-books and/or audiobooks 35% N=168 21% N=101 18% N=85 19% N=91 6% N=29 100% N=474 e-Magazines for computer, tablet or phone 21% N=98 20% N=93 21% N=101 32% N=151 7% N=31 100% N=474 Online video classes/courses 17% N=80 19% N=92 30% N=141 26% N=125 7% N=34 100% N=472 Research databases for school or business 20% N=96 19% N=91 24% N=111 29% N=137 8% N=37 100% N=472 Literary, film, or concert programs 18% N=87 23% N=111 28% N=135 23% N=109 7% N=32 100% N=474 Dance, theater, history or science programming 18% N=83 21% N=99 28% N=132 26% N=125 7% N=34 100% N=473 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 139 © 2014 National Research Center, Inc. Question 16: Are there other services that you would like to see offered by the Boulder Public Library?  1. More promotion to let residents know programs are almost always FREE. 2. More programs at daytime hours for seniors.  a bigger variety and more frequent opportunities for the neighborhoods to get together at branch libraries. ie: book clubs. they do a nice job with what they have.  A branch in North Boulder is very overdue.  A branch in north Boulder...around the Violet Ave area  A director that actually cares about the library!?  a full service library north of jay st. gunbarrel would be great location.  A good place for kids to study, but with technology I feel libraries will have to up date their purpose and mission and resources.  A paid internship program for those interested in seeing what it's like to work at a library, even if a short, temporary position.  A real library in North Boulder.  a roller rink!  a safer inside environment. it is a haven for homeless people and we need to increase and improve what we can offer them so the library can serve its purpose  access to professional journals (e.g., in science educ, environmental educ, land use/sustainability)  Another/more used book and media sale(s)  Appreciate the meeting spaces made avail. to the community - thank you. Would like to be able to check out magazines for 2 weeks.  As I said, i think that the city should make its facilities available, as do other cities, by the way, to people with groups , NGOs, or think tanks even. The city seems to be interested only in money, so making locations available through the library would be great- the library needs more money to fund those of us who get our books downloaded. The current downloaded company is a second rate company, and we do not have access to the better available resources. Give the library more money!!!Use that fabulous place.  Before I am interested in any library services, the city has to make sure it is no longer used as a day shelter for homeless and transients.  Boulder library = homeless hang out. I quit taking my family there.  Branch located in Gunbarrel  Bring back the cafe! :)  But I would not want to lose the facility...my kids love it there  Cafe, hangable art to check out  CHILDREN'S STORY HOURS  Clear out the dangerous bums for that children and families are welcome. The library caters to the transients, not the residents.  Coffee Shop, management of the homeless situation.  Comment: These are all great services; I just refuse to be on a computer on weekends, since I live behind one during the work week.  community spanish/french/german/mandarin classes would be great since there is so much diversity in the city  Continue the wonderful children's programming and free/affordable arts, theater and movies.  Discourage the transients. The library is for access to information, not shelter and sink bathing  diversity, environmental and social awareness programs.  Easier (no time limit) access to computer software tutorials  Educational Programs - e University City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 140 © 2014 National Research Center, Inc.  Feel they should be allowed to put donations into their collections if they deem it of value. It would help them increase their collection without additional expense.  free use of study rooms for citizens - for 2 people as well as for groups  Get rid of the bums underneath the LIBRARY - they are scarey and threatening! I can't use the downtown library for htis reason.  Get rid of the unsavory characters at the libraries who just come in to bathe and sleep.  Hands on, taught by very effective, efficient instructers on practical use of computers and smart phones. Don't waste our time with a half-baked instructer.  Hate the term but a makerspace. I really want access to woodshops and other tooled areas without setting one up in my garage.  home delivery for the elderly, larger catalogue, fewer homeless people...sorry  I currently use many online Boulder public library services, and am very appreciative to have them.  I do not use these services, but a good library is vital.  I enjoy the public library, but do not always feel comfortable going there with all the people in the park that surround it.  I listed 'not likely' as I do not use the public library. However I feel like the services would be useful to those who would take advantage of them.  I LOVE my going to BPL. The ability to reserve books online is a great service.  I really like the Main library. I just don't hang out there very long because of the bums, though it has gotten much better.  I seriously love our library system. One thing I would like (and the city is trying to address this) is more favorable outdoor spaces in which to comfortably sit and read without being affected by secondhand smoke, noise, trash, etc.  I use the book hold service a lot; would it be possible to have more books on the shelf to reduce waiting times?  I will not go into the downtown public library until the transients are gone.  I would like to see all of our libraries be available all days of the week. Users should expect to pay for some of these servces above, I don't think the library should be a free ride, as these services are expensive.  I would like to see the library provide services for lending more technology. Like what about having the library host a community sound stage and video production studio?  I would not go to the library alone or with my children due to the smell and the homeless that are living in there.  I would pay a small amount to download audiobooks when I wish, rather than waiting for other users to "return" the book back into the library. This would require the library to buy audiobooks by "number of listens" rather than by "number of copies of the book  I'd like to see it kept very clean. I think maintenance gets discouraged with all the transients around. I want it safe for children. I want people thrown out if misbehaving or sleeping for long periods.  If I can actually avoid a trip to the library, I'm on board.  Im trying to figure out how to access more things from my home computer- genealogy, consumer reports, and databases. The kids love audiobooks.  Improve the useability of the web site  It needs to be safe for our children to be there inside and out. Maybe police patrol presence? Check in presence? Not sure how to do this and offer services to all.  I've attended many small group meetings at the Main and Meadows branch, and really appreciate that we can rent rooms for our own meetings. I hope that will continue, too, as a community resource.  Kids reading to dogs program City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 141 © 2014 National Research Center, Inc.  Libraries are becoming obsolete. Need to refocus and/or repurpose the library system.  Library is a great asset  Literacy programs  Longer checkout time for overdrive books (like other libraries). Library loan via overdrive. A small branch in NE Boulder.  lots of books, a "gathering" place where ideas are exchanged, community info board, the fish tank back, affordable coffee spot close to entrance, the "mail" program returned  Maintain free concert series.  Make it a safe place for families with kids.  make it all accessible online. I am not sure that a space to store hard cover books is necassary. What is the library of the future - is it community space; start-up incubator business space; day care; senior care???  Make the places safe so that folks feel comfortable going to the facilitieis.  makerspace tools - 3d printers & laser cutters  More availability, somehow, of popular books and movies  More books  More free music programs  More meeting spaces  More science programs, more teen programs too.  more services for Dyslexic adults and children, after all they do make up 15-20 % of the general population - people who read by ear.  no  no  No  No.  open every day at all sites.  Places in the libraries to read. Maybe use a library card to go thru a turnstyle?  Please continue offering story time, toddler time and musical story time programs. We attend them all!  Safety for users  Shift from programs and "things'' to a process more like archiving, protecting. Obsolesence is on the horizon for brick and mortar libraries.  So far each time i've visited the library my inquiries or information needs were fulfilled.  Spanish for English Speakers  Stahl Lectures (Health issues), doncerts, plays, performances  support for linux in their ebook offerings  the Boulder public Library is a gem!  The library does a great job  the list above is a pretty impressive scope  THEATER and more MUSIC  toddler specific story hours. more programming for children under 5. remove pot smoking bums from campus.  training on how to use these E services  We stopped utilizing the main library. It had basically become a day care center for homeless people. If that is what is needed then - ok, we are no longer comfortable going to the faclity.  Work w. non-profits and city police to resolve homeless issues, move people off homeless lifestyle. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 142 © 2014 National Research Center, Inc.  Yes! I wish BPL would return to accepting donated books for their stacks instead of selling these to public. Most of the very interesting books, cd and DVD's that I've checked out of the library were donated. The "pop" culture items the library buys are junk! Table 138: Question 17 Are you eligible to have an Eco-Pass, an annual pass that allows you unlimited bus rides? (Please check all that apply.) Percent Number don’t know if I am eligible for an Eco-Pass 13% N=65 no, I am not eligible for an Eco-Pass 27% N=130 yes, through my employer 36% N=174 yes, through my neighborhood program 19% N=90 yes, a CU Boulder student Buff One pass 3% N=17 yes, a CU Boulder faculty/staff Buff One pass 5% N=22 yes, other pass: 2% N=10 Total may exceed 100% as respondents could select more than one answer. Question 17: Yes, other pass:  Board/Commission member  Downtown Boulder Business Program  FSS  in neighborhood, but block does not qualify - crazy system  Mountain Pass  throughs serving on a board  UDenver Table 139: Question 18 On average, how often do you use your Eco-Pass? Percent Number I did not pick up my Eco Pass 12% N=34 Less often than once a month 31% N=89 About once every two weeks 13% N=38 About once a month 10% N=28 About once a week 7% N=19 More than once a week 29% N=83 Total 100% N=291 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 143 © 2014 National Research Center, Inc. Table 140: Question 19 If you have school-aged children in your household, how likely would you be to purchase discounted transit passes similar to Eco Passes for them? Percent Number Don't have school aged children 74% N=343 Already have neighborhood Eco Pass for whole household 2% N=10 Very likely to purchase for school age children 8% N=37 Likely to purchase for school age children 2% N=10 Somewhat likely to purchase for school age children 4% N=17 Not at all likely to purchase for school age children 10% N=45 Total 100% N=462 Table 141: Question 20 If a city-wide Eco Pass program were available, how likely would you be to purchase discounted transit passes similar to Eco Passes for your entire household? Percent Number Very likely 27% N=129 Likely 16% N=77 Somewhat likely 22% N=103 Not at all likely 34% N=162 Total 100% N=471 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 144 © 2014 National Research Center, Inc. Question 21: Do you have any other comments you would like to make?  (as to the Eco Pass program - kids need to ride public transportation to get to school and it is expensive and the times very inconvenient. My "likelihood" of purchase depends on price. In spring and fall I urge kids to ride bike to school)  a city or county wide EcoPass would be great! also, flood response at least in my neighborhood near Twomile Creek was good - impressed at the immediate response early Thursday and in following weeks.  A new skatepark would be sweet  An ecipass for Boulder County would be great.  As a very responsible tax-paying citizen for over 30 years...I'd like to get more for the amount of increased taxes I pay each year. Everyone who pays taxes in the City of Boulder should be allowed to get a reasonably priced ECO Pass. I LOVE riding the bus...but, cannot get a Pass because RTD/City has decided to play some weird games about how they parse up blocks in my neighborhood. Please fix that!! Thx!!  As an older, retired person, I spend more time at home & get most of my information about the city from Channel 8. I enjoy watching news programs & council meetings. I often go to the public library downtown & see the homeless or transient people outside & inside the library. The courteous library guards and police seem to have a good handle on helping them.  being over 65 i find the Eco Pass program through my work not economical. It is cheaper to purchase either monthly pass or 10 ride tickets.  Boulder cops can be real jerks sometimes over minor traffic violations. They behave they like have quotas to meet.  Boulder encourages too liberal of an attitude in everything  Boulder has several stores that I love (Whole Foods, Peppercorn,Boulder Bookstore) however, I seldom, if ever, go to these places because their parking situations are SCARY - overcrowded, frustrated and frustrating and basically an accident waiting to happen. Boulder's traffic situation is nightmarish - bicyclists riding in ways that would be unsafe if one were driving a hummer and are suicidal in persons who have no more protection than the cotton/hemp clothing on their backs; and congestion that makes driving a hurry up & wait obstacle course. The thought that the city is encouraging the addition of more apts bringing thousands more people & cars is appalling. Why create higher density when projects like the Peloton and half empty?  Boulder has so much potential to be the most amazing small town in the country but relies too much on business and the college leaving a lot of people out. If there were more ways to foster community by getting every citizen involved in one cause, getting to know each other, promoting the weird----I would be convinced that I would want to be here for the rest of my life.  Boulder is a beautiful place. It would be great if City staff started listening to feedback from its citizens.  Boulder is a GREAT place to live! (only criticism: the city's new website is nearly unusable. very unfortunate change. hire a usability analyst and good UX designer to fix it.)  Boulder is a great town.  Boulder is an "island" from our wonderful Open Space program. This brings with it certainly responsibility not to create a tragedy of the commons situation from "overgrazing". As mentioned previously, we can't build our way to greater mass transit/bike use or significantly altering the % of the population that lives and works in Boulder. Dual earner households, etc. will likely keep the split near what it is today. Let's take a hard look at what the last ten years of housing growth has done to the mix and if it has not changed, it will likely remain the same. The continued "densification" of the city is impacting the quality of life and a tipping point to the kind of traffic that occurs in overbuilt towns in California or the Northeast is not far behind. There is plenty of reasonably priced housing in South Boulder or East Boulder. I really fear that we are going down a path of a lowest common denominator by overbuilding in the city. / / The second comment is about the municipal utility. Sadly, it appears that the lawyers and consultants will do great and the tax payers will not do as well. Was there a voice of reason that thought about creating an incentive City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 145 © 2014 National Research Center, Inc. system to provide low or zero interest loans for solar/energy efficiency that could be tied to a lien/property tax increase? That way, we could have left Xcel with the issues of managing the grid and moved to a city that generates as much power as it uses. Certainly, many homeowners when faced with a choice to save money with no money down would jump on that. Using some quick math, if 10,000 city residents were provided with a $8,000 loan (post federal tax incentive) to put a 4kwh system on their roofs, the city would need to borrow $80MM dollars at a 3% rate. If the city picked up the entire interest tab on the loans, the cost to the city would be $2.4MM per year, declining as the bonds are repaid. The math is just a quick estimate, anyway wish we had looked for an easier way to the goal of being carbon neutral and is essence getting Xcel to subsidize it.  Boulder is great! / There have been a number of times on Pearl St lately I've seen people with dogs & riding bikes & smoking, & I haven't seen any police & those things aren't allowed.  Boulder is growing too big for it's britches.  Boulder is such a great place to live! Please help to maintain the current level of quality of life here. No more overly tall buildings. No more approval of high density mixed use development...make that area a park instead! Buy up more open space while it is still available. Thank you!  Boulder needs to invest in it's cornerstone arts organizations more equitably. It's sad that other Colorado communities are benefiting from amazing new arts facilities while Boulder's best continue to toil in outdated facilities with limited city/county support. There is great art in Boulder, it needs to be embraced and nurtured. And please don't use city money to support a new performing arts facility that is focused on bringing in outside groups. Support what's made locally!  Buses are all well and good, but the paths to the bus stops are never cleared of snow. I just took a bad tumble at Broadway and Bluebell on 1/27. Hurt both knees and still can't use my left arm. Thank you, City of Boulder, for taking care of this underpass.  Buses aren,t  Channel 8 was useless during the flood. Information was very difficult to obtain. The emergency sirens are sometimes hard to understand and there was no further information on OEM (for 20 minutes), on the boulder.gov website or anyplace else I could find. In fact, during the September flood channel 8 had an ad for the 4th of July Ralphie parade!  City Council seems completely out of touch with reality.  City of Boulder needs to support the arts with additional funding. Cities such as Fort Collins are funding the arts with 2 times of the funds that the City of Boulder allocates to the arts.  Code enforcement is a joke. Snow sidewalks are NEVER addressed, pets are never addressed on the Pearl Street Mall or leashed parks areas, animals are far more important than people in Boulder, I am afraid to walk any pedestrian or bike path due to inappropriate people, idiot bicylists and unleased pets, bicylcist have full control of the streets, they cut you off and curse you in the same breath, their empowerment that is ridiculous with no regard for rules of the road. Business in Boulder is all about who you know, upper crust jerks have all the benefits and the middle class are treated with total disrespect. Boulder has no outstanding qualities once you start living here. It's all smoke and screens. Very unfortunate!  Depends on how much the passes were of course. thanks.  DO SOMETHING ABOUT THE TRANSIENTS!!!  Eco Pass is a great service.. I think it should be made available to the entire city. It takes time to get folks used to using bus but this is important if we really want to be a Green City.  Focus on arts, commercial space, meeting space, the aging population, attracting good employers and keeping them more. Focus on bicycles and open space less. Focus more on closed space. We need more balance in this city. I love open space but it is over funded.  Focus on the infrastructure. GIve the mountain people roads. Limit the bicyclists access to sidewalk paths. Many are rude and nearly run over me and my children a number of times. Especially the ones that ride with their unleashed dogs. Keep up patrol on the paths. Thanks  Forget the city electric utility. The cost is too high. Forget it. Grow up and let it go.  Good lord, this was the longest survey I've ever seen. That has to impact participation! I myself gave up on several sections. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 146 © 2014 National Research Center, Inc.  Grateful to live and work in Boulder after 40 years here. It was tough to buy a home here in boulder in 1991 after renting for the previous 17 years. Boulder was expensive then and is expensive now for anyone with low to moderate income. Only through combing two incomes could we eventually buy a home and part of why we are considering leaving is that the cost of living here is so high. The city could manage their resources better. Over the past 5 years we have watched poor use of funds for street improvments that have not been coordinated with utility improvements and the same streets and sidewalks being torn out and put in twice and even three times. Could there be better coordination of street projects with utility improvements. We would like to see Boulder have a "No leaf blowers" ordinance. You really need to review how much of these leaves are affecting storm sewers with lazy blowing around of leaves. Unclear why the continual leaking of from properties that have been approved to add basements in a high water table. Seeping and running water is creating green algea and mixing with leaves - and wasting resources. Dogs - There is far too much consideration given to dogs accessibility to trails. There are nearly no trails that are dog free. Consider a access a ride rtd bus -like the one used in louisville. Thank all of the city employees who respond to citizens in need, work odd hours, such as police, fire, emergency workers. We very much appreciate all they do.  Great job. Very extensive survey.  How about we stop with all the pet project and bullshit about "community values," and start paying attention to basic city services. Why keep buying open space in other communities if you cannot manage what we already have. Bring our suburban land use and zoning laws into the 21st century.  I am concerned about automobile traffic that is increasing. I have noticed that there are many bicyclists who don’t seem to obey the rules of the road; turning a corner and not stopping, shooting out from a multi-use path to cross the road (this happens to me on Glenwood between 28th and Folsom) It’s truly scary! There has to be more education for riders and seeing that there are consequences for not obeying rules for their safety.  I am disabled and an elder. The Boulder Public Library Special Services program is wonderful for myself and my partner, who is also an elder!  I am disappointed with the cities ability to listen to my concerns about my work place.  I am extremely concerned that our Open Space is being transformed into a public park, its wildlife and rare plants are disappearing, and Council is reckless in terms of protecting and adequately funding it. What has happened to our environmental ethic?  I am extremely pro-muni, so I hope that the city makes that program work. Even if it does not neet the renewable resources criteria, it is still important to have a muni that is non-profit and more responsible to the community and not the corporation who raises our rates to cover their blunders made in other areas. The website used to be better. It is hard to find info that was easier to find in earlier versions. The Council can be frustrating as they can't seem to figure out priorities at times. The snow plowing protocal needs to be completely overhauled: for safety, snow should be plowed to the ground - salt is better than ice. And if you cannot plow to the road that day, do it when it is slush so it doesn't refreeze and become more dangerous. The roads are too dangerous to drive on in Boulder, especially the secondaries through the residential streets. Other towns can do it, so Boulder needs to learn from them and the Midwest, who do it right, One last comment - stop allowing developers to build more residential in areas that do not need it. The city is allowing a ridiculous number of residential dwellings to be built in Gunbarrel when the current facilities cannot even handle the number of people currently using them. The City needs to assess balance and discourage building for the sake of building so some one else can make a buck and run (which is what developers do), leaving everyone else to suffer. That area needs more commercial (like restaurants), but not more residential - if anything, it already needs more parking for the current residents.  I am not comfortable with all the transients on the boulder bike path, I do not always feel safe using the bike bath west of the Tea House and up to the mouth of the canyon. I  I do not live in boulder, can not afford it. I just work for the City City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 147 © 2014 National Research Center, Inc.  I don't know the accuracy of this statement but I hope you get the idea. / A few years back we vote to approve fasttrack from Denver Boulder Longmont etc. They were asking for millions or billions for it to be approved, which it was. Then we find out it was for a study only and fasttracks was not really going to include rail. Does this seem like we have wasted millions through deception?  I feel I live (mostly) the small footprint lifestyle we are all or pought to be after.Getting greater buy in is yough, social engineering being a slippery slope. What do we do with the 60 K in- commuters without ANY buy in and maybe worse in that they don't live but only work here. Resentment does not foster community unity last time I checked. The leaning takng place toward the rich and their proclivities is having a great influence on things. Bless the kids and the students (and the rest of us) who do fill our busses and bike racks. Here is to those for whom a house under 6,000 sf is adequate. To those I see on the bus (including my mayor, city council members and County commission members you are part of the solution. To the rest may the incentives and disincentives add up. The editorial forum in the Camera recently included an imformal survey done in a workplace by I believe Ed Byrne. 58 people all with Eco Passes. One rode the bus. With THAT traffic jam each day and a free bus pass, one might think...Well that is our dilemma. The 300 pound gorilla. After 23 years it has only gotten worse despite a lot of efforts on the part of many. Good Luck!  I feel that there is too much money wastage on parks, as in too many expensive playgrounds getting built and replaced.  I greatly appreciate the City Council's efforts to transition to renewable energy, particularly through exploring a municipal utility. Also, I hope the City will strongly protect net metering for solar panels.  I have called a city council member-- years ago, I gave up after that--- about how poorly timed the traffic lights are on the main streets (e.g., Broadway) and how it seems like timing them better would not only make traffic more efficient but would cause a lot less pollution  I have lived in Boulder for a total of 18 years and I wish it would maintain its "small city" ambience---if it keeps growing and becoming just like any other city in the US, it will lose its uniqueness and livability......and why is the architecture of new buildings put up in the last 5 years have to be the same? It is becoming boring........  I have lived in Boulder since 1973. It is still a very good and interesting place to live, and I will stay long term.. But, it is slowly but surely becoming another high density City, with all the problems that brings with it. Traffic congestion, quarrels over dogs, more vertical development, with loss of views and small community feel. It's harder to feel a community-wide spirit. I think it is worth the effort to try to create a sense of common values for the City, but I don't think the huge focus on the municipal energy issue is the way to do it. It probably has something to do with quality of life, and defining the issues that mater to people in that regard.  I live alone in Gunbarrel and seldom drive into Boulder. I don't have the need of an Eco-pass.  I love Boulder and we can make it better for those who are having a hard time living in this expensive city.  I love Boulder!  I love Boulder; and am a fourth generation of a six generation Boulderites!!!!  I love living in Boulder! / / I am sad to see Wal-Mart in my neighborhood though... In efforts to "revamp" that plaza on 28th and Iris, who though Wal-Mart would be an improvement?!?!  I love this town.  I may not use my RTD pass via my job at CU much, but my partner rides the bus at least twice a week to Denver and he has to pay full price, wish I could give him mine since he is the commuter!  I said some before, now this is taking too long.  I submitted another survey assuming I'd have a chance to make a comment at the end of the survey. Unfortunately I didn't so I started this survey for the sole purpose of making a comment or 2. First the traffic, I think it would be better if the city installed more photo tickets and had the lights synchronized so that traffic moved more at a better pace, without having to stop at lights so frequently. No matter what the incentives are I will be driving my car during the day. How about City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 148 © 2014 National Research Center, Inc. making the traffic run more efficiently. Secondly, it seems like the dog haters get the attention of city council more than the dog lovers do. How about adding a question to the OSMP surveys asking people how they feel about dogs in general. Dog lover? Neutral? Dislike dogs? Dogs don't belong off leash in open space? The green tag program is incredibly rigid and it really doesn't seem to represent he Boulder I know. the Boulder who allows dogs at McGuckins, The Home Depot, 29th Street Mall? Come on, the rigid rules are due to the dog haters in Boulder and don't represent our dog loving community.  I suggest you employ a survey company different from Qualtrics. Surveys can be made that are much simpler in design and less redundant.  I think eco passes should be allowed for everyone.  I think many here appreciate the creative approach our government leaders take. However, I also know many are dis-enchanted with government here in Boulder. Perhaps it's lack of involvement of a broad spectrum that represents parts of Boulder. It seems there is NOT. Perhaps those of us with busy lives should 'run' for offices/elected positions. Asking anyone on City Council OR employed by the City their links to Boulder, would likely yield a large number of transplants who've subscribed to the 'groupthink' which currently prevails.  I think turning the water off in the dog parks for months at a time when they have freeze proof stand pipes that work fine in Maine but for some reason do not here ridiculous.  I thought this survey was complete and well done. Bad surveys are a pet peeve of mine, this one was helpful, clear, and will hopefully collect valuable information for the community. I am new to the area and appreciate this communication.  I want to the city to focus on its arts offering and support to artists. Particularly accessibility to affordable studio, gallery, and classroom space. A community arts center, supported by the city as well as more funding for the arts.  I was part of the low income programs here in the City and they were really great, but when I started to make more money, transitioning into market rate housing was extremley difficult. I would like to see more middle income options for both rental and purchase.  I wish City of Boulder would build some city subsidized housing for middle income people. I am a landlord who is struggling even though I'm getting market rents I cannot afford needed health care or repairs to my own home. Please do not instate a rent control. I own three homes and my "gross income" is significantly below the Boulder county medium income. I wish the city or county would help homeowners/landlords with low interest loans.  i work, but do not live in the City of Boulder. Public transportation is not available where I live.  I would compost but i live in a condo complex which doesn't compost. You probably should take that into consideration when you ask about composting.  I would like to see the city support the remodel of the Dairy Center for the Arts. It is an important component in Boulder's Arts and Cultural development.  I would support a resident Eco pass program. My old neighborhood had it. My current building does not. I think to further Boulder's move toward increased multiple-modal (non auto) transit more frequent buses and better walking facilities and connectivity are essential.  I'd like to see more balance in City government and not so focused on the environment and open space. I know that address some of the social issues are tough but if we paid as much attention to them as municipalization then Boulder would be a leader in that area. City staff hold perceptions of what it means to be low income or a person of color that aren't necessarily accurate and impact their effectiveness. I find that the perception of Boulder is strong that even with data that may contradict some of those perceptions, there is resistance to accepting that maybe we need to make some changes.  If Boulder can't maintain the restroom in a public park, how will it be able to operate an electric utility? / Boulder needs to maintain its facilities before building any new ones and then letting them decline into disrepair as well. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 149 © 2014 National Research Center, Inc.  If the residents are loving Boulder the business will come. Make no concessions to attract business as it is over kill. boulder is one of the most desired places on the planet. Don't demean intrensic value.  It is a great community to live in. City and county employees are extraordinarily efficient,  It was disheartening to lean that Non-profits no longer receive a discount for Eco-Passes.  It would have been nice if, at the start of this survey, you gave people some idea how long it would take to complete. This survey took WAY longer than I expected.  It's a great town -- not perfect, but I love it.  I've lived in Boulder for over 60 years and don't want to live anywhere else. I hope I can find a way to stay her until I die.  Keep the Eco pass office open a month later  Keep up the good work City Council. You are an amazing, talented, and hard working group of folks who get paid almost nothing for the tremendous service that you perform.  Keep up the good work! It is a pleasure living in Boulder.  Less is more. Please consider adopting approaches more like for profit businesses. Consider ROI before launching initiatives. Is there a standard for an ROI within the City? How about 36 months becoming the performance measure? We've landlocked ourselves by location, geography and ordinances. Let's start thinking like a community that can't continue to put 10 pounds into a five pound box.  Loosen up land use codes to allow more creativity and greater variety in building types. The city really needs to revisit single use zoning that institutionalizes urban sprawl. Multi-use, higher density zoning is the only way you'll ever move people out of cars, make walkable neighborhoods, encourage bike and pedestrian transit over cars.  Love Boulder, but panhandling and transients make it less desirable to live in. People who live downtown walk a lot and get asked for money a lot. Several times a day. Make it stop. Would support paying additional taxes for homeless services if it stopped the panhandling.  Love living here. Municipalization is a huge mistake.  MORE SUPPORT FOR THE ARTS!  Much of the damage to property during the flood was from backing up sewer lines. The city should identify the areas where their lines backed up and then provide sewer backflow preventers or valves for these buildings. It should be the City responsibility to maintain their sewer lines to prevent backup situations.  My family would like to encourage the city to establish an office of ombudsperson in order to facilitate responses from the government to the citizenry. At this time, finding the right person to ask and then getting a response is glacially slow if one can get the information at all.  My house was flooded. I understand the city made decisions about canals to close or open. How did you decide? Why did a local business that got wiped out get no assistance? How would increasing taxes help that?  no  No  No density in Boulder.  NO to city of Boulder acquiring/surveying or anything with Excel Energy, let's just leave it the way it is.  One question asked about "Discrimination due to your background or personal characteristics". Sure, I don't have any trouble with this, but I'm a reasonably affluent, white, straight-presenting, cis, and male who grew up around here. I'm not the one who needs to worry about that in Boulder.  Overall a great place to live. I just wish there were more middle-income housing available in Boulder.  Overall, I'm very happy to live in Boulder and consider it one of the best places I've ever lived.  Parks and Recreation: maintanence for sand volleyball courts is poor. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 150 © 2014 National Research Center, Inc.  People under 18 should ride free on buses. Then they won't be so excited to get a car. Also families will be more likely to use a bus. Right now it is cheaper for me to drive my family around town in our inexpensive to maintain car vs taking the bus. Yes, my calculation includes all car-related costs over the lifetime of our car. It is about half the cost to drive vs paying bus fare for all of us.  Please ban the use of plastic bags in grocery and retail stores. Please also ban styrofoam. Please advertise the state program that provides financial assistance for people buying electric cars- I think most people don't know about this program. Please even out the sidewalks so older people don't stumble. Thank you for the work that you do.  Please continue to aggressively address the transient situation in downtown. It is so bad it is causing me to seriously move from my wonderful home. It's become a great location logistically to live, but the transients and their dogs are an interruption to my life. Also, the traffic situation at Canyon and Broadway is ridiculous during busy times-especially during Farmers Market days. It needs some serious attention. The Arapahoe Rd traffic is miserable, too. All that down time for construction and no one thought to do widening, traffic flow work while the street was closed.  Please continue to monitor the homeless issues in our community and help to make our community feel safer again. I don't even walk along the Boulder Creek path anymore, even in groups. I miss those walks.  Please do all you can to keep transients in check. I am tired of panhandlers and some bums everywhere. I think the city of Boulder does a pretty good job. I'd like to see more care of plantings and flowers in parks and city property. The mall is fabulous, but I guess that is partly private funding? I'd like to see people penalized for weedy or trashy yards and sidewalks not shoveled.  Please improve the graffiti response program. Please continue having great bike access. We live living in Boulder. We do think Boulder could be more tolerant (not progressive, but tolerant of different ideas). And how can we create a better community on the paths in Boulder? Like a "share the path" courtesy campaign where bicyclists slow down when passing and announce they are passing. I love how many people ride in Boulder and I have been astounded a huge lack of safety awareness and general courtesy cyclists have for walkers, slow riders, and kids. Is there a person or place to create some sort of courtesy campaign for Bouldet paths?  Please include outskirts for the Eco pass. I would pay more. I'm a half mile from the limits.  Please look into expanding the south boulder rec centre so their are more facilities and classes. The staff there are wonderful.  Protected bike lanes  Provide opportunities for Eco Passes for ALL residents. There are currently residents, like myself, that would love an Eco Pass, but don't qualify. I feel very unfairly left out, and as a consequence I drive much more than I prefer. I'd much rather bus around town, but paying full price for transit is just too costly for me. I'm not one of the affluent residents of our city.  Put more Police on the Hill, Pearl St, and East of CU's campus during the night. Ban Panhandling and run the homeless transients out of town. Get rid of the height restrictions on buildings and promote development of high density apartment buildings for the Hill to alleviate/contain student housing. Focus on promoting development of homes in the $200-$800,000 range for families. Make Boulder more friendly to businesses.  Quality of life in Boulder is outstanding. I feel fortunate to live here and am grateful for the City's Affordable Housing Program.  Quit treating the vagrants and transients like GODS. They will never change their behaviors if the City continues to enable them.  Regarding transporation - I am retired - live in South Boulder. Trips around Boulder are mostly for shopping, meals out and appointments. I do try to consolidate trips, but generally they are not were the busses go. I think we have way too many busses on Broadway. It is a 4 lane street but really 2 lane as most drivers have to drive the left lane because of the buses. The buses I see in my neighborhood - Lehigh Dr - are generally almost empty. Surveys need to be done for ridership and buses cut accordingly - these add to our polution. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 151 © 2014 National Research Center, Inc.  Retaining the middle class in Boulder is a big problem because the city is becoming more and more unaffordable. Housing costs are OUTRAGEOUS and many other things are more expensive here as well, like our Farmers Markets and boutique stores. My middle class friends move away once they want to buy property for their families. Boulder is becoming dominated by the rich, and this is a very very unfortunate change that is affecting the culture and community feel. Most market-rate condos and housing are luxury level--not for the middle class. The city needs to do more to encourage developers to build housing for the middle class. The affordable housing program can't be the only solution.  See comments previously made.  Smoking is a growing concern throughout the city and issues surounding smoking enforcement should have been included in this survey.  snow removal is badly done in Boulder  So far I've seen no questions related to Human Services. I wonder why this is? It's been this way for a long time. I've never understood why this isn't more of a priority for our City Council. Please make funding of our high quality agencies (Boulder Valley Women's Health, Boulder Shelter, Mental Health Partners, Transitional programming etc) a priority.  Strongly encourage community-wide Eco Pass implementation  survey too long  Thank you Boulder for all you have offered so far.  Thank you for giving me this opportunity to express my thoughts and give kudos to our 1st responders.  Thanks  Thanks for all you do to make our city so great!  Thanks for doing this!!  thanks for giving us this opportunity.  The buses are frustrating if you have to transfer. The connections are less than elegantly timed and popular connection points should accommodate transfers better.  The city council is out of touch with the vast majority of residents. The city manager and police chief are trying to do a good job but they are hampered by the council. In particular, need to manage transients. This can be done by avoiding handouts and transitioning to meaningful work, addiction and mental health programs, e.g., cannot use the shelter is had ETHOL or drugs in system.  The City Council members are voted into office at-large. That means they should be respresenting all the residents in Boulder. They should not be making derogitory public statements about places like the new Neighborhood Walmart grocery store as many in the community needed this type of lower cost purchasing venue. That includes many of your resident Seniors as well as the local labor force working in our restaurants, hotels, etc. Council members do a great disservice to all the community when they push or publicize their personal views about how we all should be spending our money and where we should be spending it.  The Eco Pass is very hard to get because of the limited hours they are open. For those of us that work EVERY week day it is impossible to get. Maybe more user friendly hours, such as 8am would be helpful.  The EcoPass Neighborhood program is totally unfair to people who have smaller households. My neighbors get FOUR ecopasses, for the same amount that I would be expected to pay for ONE. This amounts to a penalty for single people, smaller households, etc. So I don't buy it.  The Gunbarrel neighborhoods (inc. Heatherwood) need less time consuming mass transit into Boulder. If I were to take the bus now, it would take me 1 hr. by bus. They need to come more often, or there needs to be a hop/skip type option that comes more often. We need a direct route to Boulder. I would use it and put my bike on it, but it's way too time consuming.  The Mapleton Elk issue was horrible. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 152 © 2014 National Research Center, Inc.  The only other beef I have is with the traffic signal system. There used to be consistent green arrows for turning left and at first to go in that direction. Then apparently the latest buzz was that it was safer to let left hand turn vehicles wait and/or alternate ones at the get go with ones having to wait. Now we even have these yellow blinking arrows. In my experience these developments are not only unsafe, at times they are harrowing. First of all, I think it is safer and better to have consistency in the system so people know what to expect. I find that time is actually wasted if I am at a light where I have to wait for the green arrow, because I never can be sure that onrushing traffic will actually come to a stop. I so would wish some one would really think this through.  The planning department deals with so many regulations that the planners on staff rarely have the knowledge to give a definitive answer on their own.  The Planning Department, especially the Building Department follows double standards and is incompetent. The reason it gets few complaints is because the vast majority of architects and contractors are scared to do so for fear of retribution!  The present state of the neighborhood Eco Pass program is a disgrace, as RTD dictates how and who gets a pass. The Downtown Boulder Merchants all qualify for the most part, but people like my wife who would ride all the time are left out in the cold by those who either get a pass and never use it, or via a neighborhood that has all members working at CU or NCAR, disqualifying her due to no fault of her own. If you are resident of the City you should be eligible for an ECO Pass. No questions asked. Show proof of residency and pay a reasonable fee, say something like $90 to $100/yr for local service, $150-$175 for Regional and if the Skyride is utilized on a regular basis, maybe up to $250/yr.  The things I've shared are my main concerns. Back to the water usage issue, I'd love to see Boulder acknowledge our ecosystem better- an arid desert, and stop trying to green things up artificially. If you want the city to be lush, the best way to achieve that is through better rainwater catchment/diversion use. We waste so much water... and drought is just going to get worse. Check out the books on Rainwater Harvesting by Brad Lancaster. Our sidewalks and roads alone could be designed to work for us, instead of against us, plus xeriscaping, and we'd have a much better handle on our water resources for the future.  There are no questions about teh city climate program or municipalization???? / including fracking / The city does not enforce the sidewalk snow shoveling program. It also turns its head to the issues on the Hill - over occupancy, empty stores, student crime. It feels like questions aren't asked because ether don't want the answers. How can you change make things better?????? For these reasons I'd give this survey a D rating. To paraphrase President Kennedy said 'We choose to solve these problems in this decade and do the other things. Not because they are easy, but because they are hard." Embrace the hard questions and the answers from citizens and make REAL, POSITIVE change .  There are only tertiary references to city funded human services. I find these very important to keeping Boulder a socio-economically viable and diverse place.  There need to be more bike paths (off-street) east-west from CU or downtown directly to Lafayette/Louisville.  This is way too long  This may not be a city related issue, but after the flood the Open Space police were overly zealous in the trail closure programs especially closures that ran for 2 1/2 months after the flood.  This survey is too long.  This survey was too long!  This survey was too long.  This survey was too long... It represents just what Boulder does. It wants to be best at everything. Pick a focus. Manage what we have.  this was way tooooo long... but I understand... happy to be done!  TOTALLY mixed feelings about congregation of transients in Municipal Park and particularly BPL. Differentiating ways to meet needs of homeless as opposed to Transients. Empowering Boulder mental health to enter into this discussion. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 153 © 2014 National Research Center, Inc.  WAL-MART, WAL- MART, WAL-Mart or even a K-mart  way too long  Way too many homeless people in the downtown area, pan handling on every street corner, killing the grass next to the muni building smoking pot and doing other drugs in broad daylight, and hanging at the library all day. Most people who live in Boulder don't go to the library because it's full of nothing but stinky homeless people! The creek path has become totally undafe in the last two years. As a single female, I can't walk alone by the creek in the middle of the day. It's offensive and unsafe! There needs to be a day shelter other than ridiculously tiny bridge house and overnight shelfter that are only open a few hours a day to help this population. It's a huge problem for people visiting the area, the tons of city employees who work in the area and other tax paying citizens. It's shameful and something needs to be done! It's getting out of control and runing the quality of life for all people who live in boulder.  We cannot continue to love Boulder's Open Space "to death". Osmp MUST with the support of City Council, look at sustainability and carrying capacity for the decades before us!  We need to be planning for and implementing policies so that the fabulous open space system that we have acquired over the last 50 years is managed in a way that will make the same resources available to future generations 50 or more years from now. We are currently loving it to death and losing natural resources as a result.  We really enjoy the Skyride bus to the airport. My husband has a bus pass from CU, I pay full price, and the kids are free. It's a wonderful way to keep parking and traffic down at the airport while also saving the travelers money. / / I would love to take the kids down to the Boulder library, etc, on the bus, but It is currently not economically feasible for my family to ride the bus. We would have to drive down to the corner of Broadway and Linden, and then pay $6.70 for the kids & I to ride down and back up. That is much more than it would cost me in gas to coast down Broadway in my hybrid and then drive back up. / / I can see the current system making bus riding a good deal for people who are single commuters, and who live in neighborhoods with an eco-pass (although they're still pretty expensive). I can't see them being a good deal for anyone else. / / We moved here from Charlottesville, VA, a town that TRULY wanted people to ride the bus. They did it by partnering with the university, and making the buses free for everyone.  We're very grateful for our neighborhood Eco-Pass for our Boulder High student, who rides the RTD to school from Broadway.  When a business opens or moves here ot would be nice to have a welcome visit from the city explaining services. I moved here wiht 4 people and now have 8 in downtown Boulder where I live.  Would love to have a city council that cared and took care of problems in this city and not waste time, energy and our money on BEAR TRASH CANS! After turning the entire city into a compost pile.....the city council is either stupid,ignorant or greedy  Wow! That was a long survey. Thanks for putting it together.  YOU NEED TO REMOVE THE FLASHING LIGHT CROSSINGS ON 28th at IRIS. Its dangerous and low income families are getting hit by cars that cant or dont see the flashing lights... People drive that area with too high a rate of speed.  You should have asked about city efforts to keep everyday services within the city limits, such as gas stations, car repair places, affordable small-business spaces. These essential services seem to be getting pushed out by big, new developments. We need to protect and keep these sorts of places dispersed throughout the city, not just in a few areas at the far edges of the city or outside the city. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 154 © 2014 National Research Center, Inc. Table 142: Question 22 About how many years have you lived in Boulder? Percent Number One year or less 9% N=41 2 to 5 years 15% N=73 6 to 10 years 15% N=71 11 to 15 years 12% N=57 16 to 20 years 10% N=50 More than 20 years 39% N=187 Total 100% N=479 Average number of years 19.1 Table 143: Question 23 Are you employed? Percent Number Yes 79% N=385 No 21% N=103 Total 100% N=488 Table 144: Question 24 Where do you work? Percent Number Boulder 88% N=338 Louisville 1% N=4 Broomfield/Interlocken 1% N=5 Denver, excluding Tech Center 3% N=12 Tech Center/Southeast Denver 0% N=1 Other 1% N=2 Lafayette 2% N=7 Longmont 1% N=5 Jefferson County 3% N=12 Total 100% N=386 Table 145: Question 25 Do you work at your home? Percent Number No 67% N=256 Yes, my business is out of my home 11% N=41 Yes, I always work at home instead of my employer's location 1% N=2 Yes, sometimes I work at home instead of my employer's location, sometimes at my employer's location 19% N=73 Other 3% N=11 Total 100% N=383 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 155 © 2014 National Research Center, Inc. Table 146: Question 26 Are you a full- or part-time University or college student? Percent Number No 92% N=449 Yes, at the University of Colorado Boulder campus 6% N=27 Yes, at Naropa 0% N=0 Yes, somewhere else 2% N=10 Total 100% N=486 Table 147: Question 27 Please check the one box that most closely describes the type of housing unit you live in. Percent Number A detached single family home 57% N=274 An apartment in an apartment complex 8% N=36 An apartment in a single family home 3% N=15 A condominium or town house 28% N=135 A mobile home 1% N=7 Group quarters (sorority/fraternity house, dorm, nursing home) 0% N=2 Other 2% N=11 Total 100% N=480 Question 27: Other, please specify:  An apartment above a garage at a single family home  cooperative housing  Duplex  patio home  room in home w/other students  room in single family home  Senior residence  Single Family Home in Parker, CO  with an ADU  work in Boulder, live in Longmont in a single family home. Table 148: Question 28 Do you rent or own your residence? Please check the appropriate box. (If you own a mobile home, but pay a lot fee, you own your residence.) Percent Number Rent 23% N=110 Own 77% N=373 Total 100% N=483 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 156 © 2014 National Research Center, Inc. Table 149: Question 29 Do any of the following live in your household? Yes No Total Children aged 12 or younger 22% N=94 78% N=338 100% N=432 Teenagers age 13 to 18 12% N=51 88% N=372 100% N=423 Adults age 65 or older 25% N=106 75% N=320 100% N=426 Anyone with a long-term disability 9% N=38 91% N=370 100% N=408 Table 150: Question 30 About how much was the TOTAL 2013 INCOME BEFORE TAXES for your household as a whole? Percent Number Less than $15,000 3% N=15 $15,000 - $24,999 5% N=24 $25,000 - $34,999 7% N=30 $35,000 - $49,999 11% N=50 $50,000 - $74,999 22% N=100 $75,000 - $99,999 15% N=69 $100,000 - %149,999 16% N=73 $150,000 - $199,999 10% N=44 $200,000 - $249,999 5% N=24 $250,000 or more 4% N=20 Total 100% N=449 Table 151: Question 31 Do you have regular, convenient access to the internet? Percent Number No 2% N=11 Yes 98% N=472 Total 100% N=483 Table 152: Question 31b Where? (check all that apply) Percent Number at home 97% N=458 at work 68% N=319 on a "smart" phone or PDA 67% N=316 a public facility (e.g. library or school) 27% N=129 Total may exceed 100% as respondents could select more than one answer. City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 157 © 2014 National Research Center, Inc. Table 153: Question 32 What is your age? Percent Number 18-24 years old 2% N=10 25-34 years old 16% N=75 35-44 years old 21% N=99 45-54 years old 19% N=92 55-64 years old 26% N=125 65-74 years old 13% N=61 75 or older 4% N=18 Total 100% N=480 Table 154: Question 33 What is the highest level of education you have completed? Percent Number 0-11 years, no diploma 0% N=1 High school graduate 1% N=5 Some college, no degree 9% N=46 Associate Degree 4% N=21 Bachelor's Degree 37% N=178 Master's Degree 38% N=184 Doctorate Degree 10% N=51 Total 100% N=486 City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 158 © 2014 National Research Center, Inc. Table 155: Question 34 Are you of Chicano/Chicana/Mexican-American, Latino/Latina, or Hispanic origin? Percent Number Yes 4% N=18 No 96% N=456 Total 100% N=474 Table 156: Question 35 Which best describes your race? Percent Number White 92% N=431 Other, please specify 5% N=23 American Indian, Eskimo or Aleut 2% N=9 Asian or Pacific Islander 2% N=9 Black or African American 1% N=4 Total may exceed 100% as respondents could select more than one answer. Question 35: Other, please specify:  African American &White  American  Anglo Indian  Asian/latina  Caucasian  East Indian  hispanic  Hispanic, Mexican-American  Human  HUMAN  Irish  irrelevant  mix  Mix caucasian, korean, and eastern european  mixed  mixed  Multi  NA  none of your business  Polish  City of Boulder Community Survey April 2014 Supplemental Report of Results (2014-04-25) Page 159 © 2014 National Research Center, Inc. Table 157: Question 36 What is your preferred language? Percent Number English 98% N=474 Arabic 0% N=0 Chinese 0% N=0 French 1% N=3 German 0% N=0 Hebrew 0% N=0 Italian 0% N=0 Japanese 0% N=1 Other 0% N=0 Korean 0% N=0 Mia, Hmong 0% N=1 Portuguese 0% N=0 Russian 0% N=1 Spanish 0% N=0 Vietnamese 0% N=0 Scandinavian languages 1% N=3 Total 100% N=483 Question 36: Other, please specify:  Both English and Spanish  none of your business Table 158: Question 37 Did you receive help completing this questionnaire in English? Percent Number Yes 8% N=1 No 92% N=11 Total 100% N=12 Table 159: Question 38 What is your gender? Percent Number Male 39% N=186 Female 61% N=291 Total 100% N=477