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Re_ Flatirons reservation system 4_RedactedFrom:Rhodes, Alison To:Lohman, Megann Subject:Re: Flatirons reservation system Date:Friday, May 10, 2024 9:39:59 AM Attachments:image001.png Good. We need more fun. From: Lohman, Megann <LohmanM@bouldercolorado.gov> Sent: Friday, May 10, 2024 9:35 AM To: Rhodes, Alison <RhodesA@bouldercolorado.gov> Subject: RE: Flatirons reservation system I’m honestly sitting here cracking up right now with this one. Lol I will be following up with Maxen and Jackson in relation to the RMS. From: Rhodes, Alison <RhodesA@bouldercolorado.gov> Sent: Friday, May 10, 2024 9:32 AM To: Lohman, Megann <LohmanM@bouldercolorado.gov> Subject: Re: Flatirons reservation system Well good for you. You can share that with Stephanie or Stacy The golf team loves him, I think. I'd just be leery of long responses. In my experience, it doesn't matter but you seem to be helping him understand. This would be a good "use case" to share with Jackson/Maxen - IT has recommended that instead of system requirements with the RMS RFP, we document use cases of what we would like the software to do. From: Lohman, Megann <LohmanM@bouldercolorado.gov> Sent: Friday, May 10, 2024 9:17 AM To: Rhodes, Alison <RhodesA@bouldercolorado.gov> Subject: FW: Flatirons reservation system Honestly, I know this isn’t the best use of my time… and part of me just likes the guy and thinks he might be a bit lonely. lol From: Lohman, Megann Sent: Friday, May 10, 2024 9:15 AM To: Subject: RE: Flatirons reservation system Completely understand your points here. I noticed tennis wasn’t listed on the NBRC page and I feel like you are correct, we should address that. I’m on it. The golf course uses their own system designed for golf, while the ‘rest of us’ are using Active for all the other booking types. I agree it could and should be better. I can’t promise an immediate change there as we have a contract with our current vendor, and it is in our shared interest to make that better in the future. I will do what I can now and move forward the things that will take more time. I know that’s not perfect, and I hope you can see us trying on these. If not now, hopefully in the near future. Thanks, Megann From: Sent: Thursday, May 9, 2024 4:35 PM To: Lohman, Megann <lohmanm@bouldercolorado.gov> Subject: Re: court reservation system 1. The golf course reservation system allows you to: a) review and modify existing reservations. b) the confirmation email reminds you of the time and date. These are simple and helpful. 2. Streamline the page is a good idea. You can just add the 'book your reservation' icon to the front page. You list activities, tennis isn't one of them --------------------------------------------------------- Sent by grocery clerks from an errand boy. [psychcowboy@yahoo.com, 3034491232] On Thursday, May 9, 2024 at 03:41:59 PM MDT, Lohman, Megann <lohmanm@bouldercolorado.gov> wrote: Hi Thanks for reaching out. I needed to ask our Active Administrator some questions so I could ensure I was getting you the best information possible for your feedback bullets 1 and 2. Here is what I learned: 1. After you submit the payment for the court, it empties your cart. I’m guessing that might be what is happening for you here but let me know if there is further information to share that would help me better understand the issue you are experiencing. 2. This is a common complaint, and unfortunately one that our current system provider is unwilling to change for us. This is what our Active Administrator was able to share with me, “We have reached out to active on multiple occasions to see if this can be changed, but it has not been an option. They consider it to be a security consideration to not show the specific date and times for the permit on the receipt. I know it is still preferred to have the details on the receipt, but that unfortunately is still not something that is supported by Active. It has definitely improved a bit with the auto attachment of the permit to the confirmation email.” So, long storyshort on this one, we agree the receipt not sharing the details is not ideal and confusing and will continue to make efforts to change that working with Active. The details can be found in the permit attached to the email receipt and I hope this might work for you until we can either get Active to adjust how they do this or until we move to another system in the future. 3. The NBRC page is not the best place to reach the court booking system, as there is a lot of information on that particular page. With that said, reviewing the page I do think we have some opportunity to streamline it a bit and I will review that with the team. If you are looking for the best pages to get quick access to the reservation system I recommend either using theTennis page, which has the individual court reservation as the first main link; or bookmarking theReservation page itself. I hope this information is helpful. Let me know if you have additional questions or feedback. Thank you, Megann Lohman Recreation Manager CPRP (Personal Pronouns: she/her/hers)What's This? O: 303-441-4427 Lohmanm@bouldercolorado.gov Boulder Parks & Recreation 3198 Broadway | Boulder, CO 80304 www.boulderparks-rec.org From: Sent: Wednesday, May 8, 2024 10:31 PM To: Lohman, Megann <lohmanm@bouldercolorado.gov> Subject: court reservation system 1. I just reserved a court and it says my cart is empty. 2. The reservation notice in my email does not list date and time of reservation. 3. The first page of NBRC website should have a RESERVE YOUR SPOT NOW, near top of page, instead of lots of scrolling and clicking to get there. Thanks. --------------------------------------------------------- Sent by grocery clerks from an errand boy. On Friday, May 3, 2024 at 12:51:22 PM MDT, Lohman, Megann <lohmanm@bouldercolorado.gov> wrote: Hi I understand you feel strongly that this particular property could and should be used for tennis courts. The specific easement has outlined: “The conservation easement, for which Boulder paid $5.3 million, stipulates that horticultural and agricultural activities must continue on the property. Those activities will be guided by a management plan approved by the city. Further, there will be permanent public access over the Forest Avenue and Farmers Ditch multi-use paths that bisect the property.” You can read about this further in this Daily Camera article:https://www.dailycamera.com/2021/04/26/boulder-acquires-conservation-easement- on-longs-gardens-property/ Boulder voters approved this easement through a vote in 2019. The property belongs to the Long’s family and per the easement is required to remain for horticulture and agriculture uses only. While I understand your perspective, unfortunately building tennis courts at this specific property is not an option. I hope when the court study is published you will be happy to see the multiple locations we believe courts could and should be added across the city. Thanks, Megann From: Sent: Friday, May 3, 2024 12:29 PM To: Lohman, Megann <lohmanm@bouldercolorado.gov> Subject: Re: Longs Garden plot Knowing as little as I do, if the City paid for it, the City has some rights: 'The conservation easement will allow our family farm to continue to provide an agricultural oasis in the middle of the city.' 4 tennis courts would still maintain the 'agricultural oasis'. --------------------------------------------------------- Sent by grocery clerks from an errand boy. On Friday, May 3, 2024 at 12:01:30 PM MDT, Lohman, Megann <lohmanm@bouldercolorado.gov> wrote: Hey Thanks for the additional information. Digging a bit further, while the property is protected by an easement, it remains privately owned by Catherine Long Gates, and her family; it is not available for indoor and year-round recreation. Here is some information on the conservation easement which was approved through an Open Space sales tax in 2019:https://longsgardens.com/conservation-easement/. Our department is actively working on addressing the shortage of courts in the community and the results of our court study will be shared soon. You can find the most up to date information on the work we are compiling and the future planning on our Tennis and Pickleball Court System Plan page. This work is at the top of our minds as well and we are eager to begin addressing the court shortage soon after our plan is finalized. Thank you, Megann From: Sent: Friday, May 3, 2024 11:20 AM To: Lohman, Megann <lohmanm@bouldercolorado.gov> Subject: Re: Longs Garden plot I am jooking at a satellite view of the area north of the four tennis courts you have. It may not be all part of Long's Garden, however I did notice that Boulder had spent $5.3 million I assume giving them some authority over the property. My point of course is the rec center would benefit from having a bubble, and adding courts adjacent to existing courts is more logical than building a whole new facility. Reusing the bubble in the next 6 months isn’t a possibility for us, but I know we have a shared interest in long term solutions to address the loss of courts in Boulder. The land to the north of the Recreation Center belongs to Long’s Garden, and that would not be an option for future courts. I appreciate you thinking creatively about how we might expand court access soon, that is on our minds as well. We are in the process of completing a court study and will be implementing aspects of it as soon as next year. Thank you, Megann Lohman Recreation Manager CPRP (Personal Pronouns: she/her/hers)What's This? O: 303-441-4427 Lohmanm@bouldercolorado.gov Boulder Parks & Recreation 3198 Broadway | Boulder, CO 80304 www.boulderparks-rec.org From: Sent: Wednesday, May 1, 2024 4:26 PM To: Gazdik, Matt <gazdikm@bouldercolorado.gov> Subject: Tennis bubble idea for NBRC External Sender NoticeThis email was sent by an external sender. Hi, As an RMTC member for 20 years I have proposed a City/RMTC partnership regarding the bubble and the youth program. RMTC owns the bubble and lights. My idea is to move the bubble and lights to NBRC so you have increase revenue from 12 months court availability. It looks like vacant land just north of the four courts you have, where 3-5 courts could be added. Seems like a win-win situation and addresses the City search for more tennis pickleball courts. Glad to discuss at any time, thanks. --------------------------------------------------------- Sent by grocery clerks from an errand boy. []