SS Item 1 - Muni Court ppt for 6-22-23Boulder Municipal Court –
BMC Homeless Navigators
Quarterly Update
June 15, 2023
1
Pre-Navigation: ID &
assist people in
need of services
Self-
Navigation
COB
Ambassadors
Feet Forward,
Court
Navigators
Navigation:
Assessment (CE,
VISPDAT) & Referral
BSH Staff
BTHERE
Court
Navigators*
Pre-Housing Case
Management:
BSH Staff
Self-
Navigation,
BTHERE
Court
Navigators*
Post-Housing Case
Management
BSH Case
Manager
MHP Case
Manager
Court
Navigators*
Building
Home Peers
Lee Hill only:
Onsite 24/7
Sheltered
Unsheltered,
Low/Moderate
Acuity
Unsheltered,
High Acuity
Standard
Add-ons
Intensive
*Court navigators often work in tandem with HOT officers
Contact
Declined
Client
Engaged
Outreach
Contact
Attempted
Initial
Needs
Identified
(CE)
Outreach: Ambassadors
BTHERE
Court Navigators
BHAP
Focus Re-entry
Others
Coordinated Entry: BTHERE
Relationship
Trust
Hardest to serve
Multiple attempts needed
Contact
Declined
Client
Engaged
Outreach
Contact
Attempted
Initial
Needs
Identified
(CE)
Outreach: Ambassadors
BTHERE
Court Navigators
Focus Re-entry
BHAP
Others
Coordinated Entry: BTHERE
Relationship
Trust
Hardest to serve
Multiple attempts needed
BTHERE Metric Court Navigators
419 Unique Individuals Contacted 245
1130 contacts Number of Contacts 948 court cases
30 screenings during outreach Coordinated Entry Screenings 20 referrals to CE completed
20 VISPDATs administered 44
Consider
Diversion,
Self
Resolution
Assist with
Identified
Service
Needs
Identify
Temporary
Housing
Options
Only if
appropriate
Identify support
systems
Bus ticket
or other
reunification
BTHERE
Case
management
to maintain
relationship
Refer to BSH for
reserved bed
Remain on
the street
Navigators,
BHAP, Focus
Navigators,
BHAP, Focus
Court; criminal
justice
appointments
Physical &
Mental Health
Appointments
Public Benefits
Medicaid, SNAP
BSH provides
case
management
Shelter
Consider
Diversion,
Self
Resolution
Assist with
Identified
Service
Needs
Identify
Temporary
Housing
Options
Only if
appropriate
Identify support
systems
Bus ticket
or other
reunification
BTHERE
Case
management
to maintain
relationship
Refer to BSH for
reserved bed
Remain on
the street
Navigators,
BHAP, Focus
Navigators,
BHAP, Focus
Court; criminal
justice
appointments
Physical &
Mental Health
Appointments
Public Benefits
Medicaid, SNAP
BSH provides
case
management
Shelter
Assistance with Service Needs
BTHERE Service COURT Navigators
61 completed Applications for
SNAP, MEDICAID, SSDI 112 completed
33 referrals Medical/Dental
Appointments 34 completed
7 referrals Mental Health Appointments 33 completed
NA Court dates, criminal justice system
appointments 78 attended
Gather &
Generate
Necessary
Documents
Add to
Regional
Housing
Waitlist
Encourage
engagement
with wellness
services
Skill-building
videos
Administer
VISPDAT
List ranked by
VISPDAT
Alternate
Process for High
Acuity Clients
CourtMultiple Service
Providers
Multiple Service
Providers
-Disability Verif.
-Homeless Verif.
-Birth certificate
-Soc Sec Card
-State ID
Must have five
to be matched
with housing
Assist with
Housing
Readiness
Encourage
engagement
with wellness
services
Skill-building
videos*
Administer
VISPDAT
List ranked by
VISPDAT
Alternate
Process for High
Acuity Clients
CourtMultiple Service
Providers
Multiple Service
Providers
-Disability Verif.
-Homeless Verif.
-Birth certificate
-Soc Sec Card
-State ID
Must have five
to be matched
with housing
Add to
Regional
Housing
Waitlist
Gather &
Generate
Necessary
Documents
Assist
with
Housing
Readiness
Pre-Housing Tasks
BTHERE Document or Service Provided Court Navigators
156 ID Documents – ID, SSC, Birth
Certificate 235
NA Disability & Length of Time Homeless
Verifications 55
NA Initiated Alternate Referral Process for
Housing 4
See slide 11 Wellness services See slide 11
NA Housing readiness videos Production pending
Housing Waitlist
Matched to
Housing
Program
Specific Barriers
Identified
Barriers
Satisfactorily
Addressed
Voucher Briefing
Housing Search
Initiated
Apartment
Identified
Apartment
Application
Submitted
Application
Evaluated
Apartment
Inspection
(must pass)
Sign Lease
Move-In!
Barriers not
overcome
Application
Denied
Housing Waitlist
Matched to Housing
Program Specific
Barriers Identified
Barriers
Satisfactorily
Addressed
(Appeals Process)
Voucher Briefing
Housing Search
Initiated
Apartment
Identified,
Tour Completed
Apartment
Application
Submitted
Application
Evaluated
Apartment
Inspection
(must pass)
Sign Lease
Move-In!
Barriers not
overcome
Application
Denied
Housing
Tasks
Task Time (including
travel if applicable)
Fill out housing & voucher application 1.5 – 2 hours
Housing meeting with case manager 1.5 hours
Appeals process (if needed)2-5 hours
Voucher briefing 2.5-4 hours
Apartment tour 1.5-2 hours
Fill out apartment application
(usually more than 1 per client)1.5 hours each
Lease signing and move-in 2.5 hours
Post -housing check-in
(transitional and permanent housing)1.5 hours
Regular
Check-ins
Skill
Building
Apartment
InspectionsWellness
Community
Connections
CHECK-INS DONE BY:
Housing Case Manager
1x per week
Court Navigator
As needed
BHAP Case Manager
As needed
HOT Officers
As needed
FOCUS Case Manager
As needed
Building Home Peers***
Regular
Check-ins
Skill
Building
Apartment
InspectionsWellness
Community
Connections
CHECK-INS DONE BY:
Housing Case Manager
1x per week
Court Navigator
As needed
BHAP Case Manager
As needed
HOT Officers
As needed
FOCUS Case Manager
As needed
Building Home Peers***
METRIC COMMUNITY COURT RESULTS
(10/1/20 to 3/31/23)
NAVIGATOR ONLY RESULTS
(1/1/2019 to 12/31/2019)
% cases alternate sentence completed 42%14%
% cases with guilty plea & suspended fine 0%22%
% cases with guilty plea & jail 16%19%
% cases dismissed/past retention 32%42%
% cases still open 10%2%
*2019 data is for Camping only; 2020-2023 data is for Camping and Tents Prohibited
Homeless System Map
Austin, Texas
Outreach & Early
Engagement
Engagement
aka “Client Entry”
Pre -Housing
NOTE: Few parallels to Boulder
Housing