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06.02.21 BLC HandoutsLibrary Commission Meeting June 2, 2021 SECURITY & PEER NAVIGATOR OPERATIONS AT BPL Overview & Background •Since 2016, BPL has used un-armed Security guards at the Main Library through various Security contractors (G4S, JCJ, MSS) •In 2020, we began exploring options for bringing Security in-house •Possibility of adding a Peer Navigator role to partner with Security •Goals include to provide more empathetic, values-based customer service through our Security personnel •Also to provide Security staff with benefits and more equitable pay Current set- up •Work with a contractor to provide Security service •Guards are not City employees and assigned by Security provider •Our existing Security schedule requires 60 hours (1.5 FTE) per week •Current Security contractors provide benefits and paid leave •Contracted through end of 2021, with option for renewal Recent Challenges •Consistent staffing during all 55 operating hours at Main •Hiring and retaining qualified guards •Recruiting for a mobile guard position •Maintaining a sufficient pool of substitute guards to cover missed shifts •Training guards to our high customer service expectations & unique building Considerations for In-House Security •Our existing budget for in-house security positions only covers 1.5 FTE (60 hours per week) for staffing, so a Peer Navigator would come at the expense of a guard •Supervisor time to hire and train new guards •Library staff are not experts in training or recruiting Security guards •Building a substitute security guard pool from scratch (unfunded) •Staff time spent finding substitutes Why keep Security as contracted service? •Successfully support staff in creating welcoming environment •Found contractors who offer benefits and paid time off (since 2020) •Increased burden on staff and MODs with limited coverage •More easily extended to branch libraries (i.e. new NoBo) •Centralized supervision under Library Resources Manager •Use remaining budget to hire Peer Navigator position Adjusted Plan •Continue using Security contractors to fully cover Security needs during all operating hours at Main •Hire a .75 FTE Peer Navigator as a City employee to connect library users with resources (housing, food, mental health) in the community •Peer Navigator could support branch locations as well •Both positions supervised by the new Library Resources Manager New Security Contractor •Denver Metro Protective Services began June 1 •Applied during June 2020 bid process •Previously covered in substitute role •Another contract with City of Boulder to provide alarm checks after hours •Two full-time officers •Larger firm with pool of subs to cover absences Peer Navigator Role •Close connection with library security but operates with a unique and different mission. •Peer navigator will help guide patrons experiencing hunger, homelessness, and mental illnesses toward social services, such as housing and health care. •Will not do casework, like traditional social workers or therapists, but they do stay connected and follow up with those who seek continued assistance. Supporting our Peer Navigator •Brand new role within the City •Outside of library scope of work, so work closely with HHS and MHP to determine training, set goals,and help with evaluation measures. •Important to find colleagues within City where they can find support, new ideas, and stay connectied with city initiatives and standards. •Position will ultimatley report to the Library Resources Manager. Next steps & Timeline •Job description largely based on DPL's, incorporating what we've learned from our commmunity partners/agencies, being finalized in the next month. •HR will review and grade in third quarter, looking to hire and train in 4th quarter to have navigator on-board for fall/winter season. •Assess at one year.We see this as an expanision of our work-the library is here to connect people to the resources they need-this provides us with a new tool to expand and enhance our work.Do we have a different perspective or need after one year? Questions? Feedback? *Summer of Discovery 2021* As of June 1, 2021 we have 1,253 registered for Summer of Discovery 2021 (160 more than the grand total of those registered in 2020). 366 adults 887 youth ages 0-17. Our SoD community has already read 3,611 minutes! Registrations by location: George Reynolds Branch - 124 Main Library - 828 Meadows Branch - 146 NoBo Corner Library - 137