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05.12.20 DMC PacketDOWNTOWN MANAGEMENT COMMISSION May 12, 2020 4:00 – 6:00 p.m. Virtual Meeting AGENDA •Roll Call •Approval of the March 10, 2020 Meeting Minutes •Public Participation •Consent Items – topics will not be discussed unless there are questions posed by the Commission. Please reference the consent agenda memo. •BPD Update – Austin or LeFebre •DBP Update – Chip •Matters from Commissioners •Matters from Staff o Vote for new Chairperson o Parking Wait List o Parking & Access Restoration o COVID Budget Impact on CAGID and Funding Strategies Attachments: •Draft DMC Meeting Minutes – March 10, 2020 •DMC Consent Agenda – May 12, 2020 •Mall Area Crime Statistics – March and April, 2020 •CV’s Parking Wait List Memo – May 12, 2020 •COVID-19 Recovery Operations Planning, Parking & Access Division Memo –May 6, 2020 Commissioner Term Exp. DMC 2020 Priorities Adam Knoff Andrew Niemeyer Susan Nuzum Jerry Shapins Vacant Property Owner/Rep Citizen-at-Large Property Owner/Rep Citizen-at-Large Property Owner/Rep 2023 2022 2024 2021 2025 -Continue implementation of Retail Strategy action steps -Partner with CU and city staff to ensure strong transit connections between downtown and University Hill to capitalize on new hotel development on the Hill. -Participate in the planning of the future development of the East Book End, including improved pedestrian access between the Civic Area and the commercial district and advocating for effective parking policies. -Engage with City Council. -Advance innovative downtown access and mobility strategies. -Maintain CAGID facilities and improve the user experience. 05.12.20 DMC Meeting Packet Page 1 CITY OF BOULDER, COLORADO BOARDS AND COMMISSIONS MEETING MINUTES DOWNTOWN MANAGEMENT COMMISSION NAMES OF MEMBERS, STAFF, AND INVITED GUESTS PRESENT: BOARD MEMBERS: Feldman, Knoff, Niemeyer, Nuzum, Shapins STAFF: Bowden, Landrith, Woulf, Jones, Gerhardt (BPD), Austin (BPD), Hayward GUESTS: Chip (DBP), Mary Ann Mahoney (CVB), Gala Orba PERSON PREPARING SUMMARY: Heather Hayward, 303-441-4191 TYPE OF MEETING: Regular March 10, 2020 Roll Call: Called to order at 4:01 p.m. Approval of the November 12, 2019 and January 14, 2020 •Niemeyer moved to approve the November 12, 2019 minutes. Shapins seconded. All in favor. •Shapins moved to approve the January 14, 2020 minutes. Nuzum seconded. All in favor. Public Participation None. Consent Items No questions. Consent Items stand. Police Update Sgt. Gerhardt stated that he is leaving on April 3rd. Ryan Austin, one of the mall officers, will be stepping in to attend next meetings. Gerhardt suggested the commission should reach out to the new police chief to discuss their needs. Austin provided contact information. Gerhardt stated that there are currently three mall officers. In May, they should have new officers coming out of training and it’s critical that they raise numbers of officers. DBP Update Chip discussed questions and concerns they’ve received regarding the impact of COVID-19 virus on upcoming events. They’re working with the city and county to coordinate communication efforts. They are in early stages of planning response for spring and summer events. If Taste of Pearl, on April 19, doesn’t happen, it will greatly impact the Downtown Boulder Foundation budget. They’ve seen a marked increase in antisocial behavior downtown. The PD is doing a great job in their response and presence. They are working to keep in communication with the PD on these issues. Boulder International Film Festival (BIFF) was very successful. There were a lot of people downtown. They provided use of the Visitor Information kiosk for their ticket outlet which attracted walkers-by to the festival. Bathrooms are a bigger issue right now. 05.12.20 DMC Meeting Packet Page 2 They are working with Eco-Cycle polybag recycling pilot program. The Old Chicago site demo will be starting next week. They will work on communication with neighbors on impacts. Building permit is forthcoming. They’re looking at retail or restaurant for ground floor and residential upstairs. Timeline of the whole project should be approximately 1½ years. Niemeyer discussed Governor’s declaration of state of emergency and requested any information on impact of COVID-19 on special events. Landrith stated that the core team is meeting tomorrow, and they will be reaching out to event coordinators with information on county health and state updates. Bowden stated that the city has setup a steering committee. Bowden is a member and Jones will be representing Community Vitality on this committee. The city is following the county lead on this. Chip discussed that they are re-thinking how they support the district. Bowden mentioned that Community Vitality will be looking over how best to support the business community and they will be working with colleagues in Front Range in other economic development departments. Boulder CVB Resident Sentiment Survey; Destination Assessment Tool Mahoney stated that the CVB, in partnership with DBP, sent out resident sentiment survey. They asked residents about quality of life and the tourism economy. They sent this out to approximately 7,000 homes and received 13-14% response. Mahoney would like to send the survey to the commissioners and senior staff tomorrow. They will send the information back out once it’s complete. The information from this survey helps frame their work program for the next 5-6 years. Knoff discussed marketing strategy of coming to Boulder to get away from it all rather than event focused. Chip stated they are looking at all options to promote Boulder without promoting group events. Bowden talked about the exciting new things happening in Boulder this summer, including a new restaurant and concept opening at Boulder reservoir, new downtown pool and new things on the Hill to pull people back to Boulder. Matters from Staff Input Concerning 2021 CAGID Budget Items Woulf reviewed the 2020 budget. A lot of work was done in clarifying use of General Fund money across all of our funds, which resulted in a reduction in UHGID and CAGID and our ask from the General Fund. There is now a balance of flexibility but that is aimed at our core operations. The EcoPass program is funded into 2020 and they are monitoring costs of that program. They have renewed our commitment to Capital Improvement Plan, especially to address deferred maintenance to parking structures. Woulf stated that they originally projected a big jump in EcoPass program in 2021 due to rate changes with RTD. RTD is now comfortable with a longer period of time for the increase in annual contract rates over 5 years. As a result, we will start to see the major impact in 2023 and 2024. Woulf stated that they were able to reduce operating costs due to being more focused on what we’re spending operating dollars on. The plan is for the district to be debt free in 2024 when St Julien debt is retired. The overall projected revenue is very healthy over time. Projected revenue is conservative on how they’re 05.12.20 DMC Meeting Packet Page 3 looking at parking pricing and projects a modest increase over time. CAGID is supported primarily by parking revenue and property tax. The impact we would see would be on parking revenue. Woulf reviewed the Capital Improvement Plan projects for CAGID: • Staircase replacement – This project is imminent but will take a while to complete. It is a major $1.5 million-plus project. • Fix leaking issues in Randolph garage – Work to happen in 2020 and will finish up in 2021. $600,000 is for a repair option determined with the condo board, not for a 30-year fix. Over $3 million of work on projects is expected in 2020. Bowden discussed that an outside project management firm has been hired to assist us in controlling communications, pricing and scheduling. Bowden stated that we’re prioritizing what needs to get done from a safety and CAGID health perspective. Shapins asked about the budgeting for the arts and culture projects. Bowden stated that these are coordinated projects that would be done through Arts & Culture through their normal processes. Discussion of these projects can take place after renovation work is complete, but the money for this is included in the operating budget. Bowden stated that the parking pricing is combined with three other projects that are being done with other departments as part of the AMPS initiative. The different departments are splitting the funding of those projects. CAGID pays a small portion, along with the other districts. Woulf informed the commission that May will be the chance to make adjustments to the budget. In July, they’ll be asking for a recommendation for approval. Woulf discussed meter replacements and stated that a vendor has been selected. They are still on time for replacing all units downtown this year and will share final timeline as soon as we have it. 210 units will be replaced with 155 units. Coins will be allowed for equity reasons and units will have solar panels. There will be no more paper receipts. Advertising on the units is to-be-determined and timing is for this year. Updates on D2D2 TDM Concept (D2DBoulder.com) Landrith discussed that D2DBoulder.com is part of the AMPS implementation. D2D2 has been done in partnership with Commutifi and Downtown Boulder Partnership. Landrith encouraged commissioners to login and answer the survey. This is employee-based and helps provide alternative ways for bringing in employees for the last mile of their commute. Currently, over 800 surveys have been completed. We will be asking our partner to look at the data and what kind of new and creative ways they suggest for alternative modes to keep people out of single occupancy vehicles trips. Knoff said it would be helpful for landlords to see tenant data. Jones stated that we would have to follow up with Commutifi to get answers regarding this. 2020 Council Action Guide and CV Strategic Plan; DMC Priorities and Work Plan Landrith discussed the work plan memo included in packet. We’ll be going before council with city-wide retail strategy in April so will likely bring that back to this board in May in how you can assist and give guidance. What the DMC decides are its priorities are generally based on these work plan items as they relate to the Council Action Guide and the Community Vitality Strategic Plan. Bowden stated that they may want to establish a two-year work plan in the future. If the commissioners have any items they want to add, they can send them a note and they could be included in the consent agenda. Landrith pointed out 05.12.20 DMC Meeting Packet Page 4 that they might remove BID expansion on item one since it’s not in discussion anymore. Feldman agreed that removal and all commissioners agreed. Bowden stated that May 5 is the tentative date for Hill Hotel design review in front of Council. It’s to-be-determined as to whether that will be a public hearing or whether they’ll decide on the sale of the Pleasant Street parking lot at that time. Feldman and Knoff stated they like the recommended 2020 priorities list. Bowden stated that she believes Bob Yates and Adam Swetlik are the council liaisons for the DMC. Commission or staff can invite them to future commission meetings and they welcome contact from the commissioners. Landrith informed that tomorrow morning would be Downtown Boulder Partnership and Feldman stated he would attend. Matters from Commissioners Feldman nominated Shapins for next Chair. Final vote for chair will take place at next commission meeting. Feldman shared his thanks and appreciation for the staff and commission. Bowden and Landrith thanked Feldman for his leadership and provided Feldman with a framed Boulder piece of art as a gift for his service. Bowden said she believes that Council decided that any board that has one vacancy needs to have two or more applicants and that’s why they left the DMC position open. Commissioners responded to questions from Gala Orba. Meeting Adjourned: 5:48 p.m. NEXT MEETING: May 12, 2020 APPROVED BY: DOWNTOWN MANAGEMENT COMMISSION Attest: _______________________ Heather Hayward, Secretary _______________________________, Chair 05.12.20 DMC Meeting Packet Page 5 CITY OF BOULDER DOWNTOWN MANAGEMENT COMMISSION CONSENT AGENDA ITEM May 12, 2020 The following information is intended to provide the commission with relevant updates on specific projects as they reach major milestones. A. Community Vitality Update • The department is pleased to report that the ongoing work with the city’s rooftop solar panel construction project (known as “Generation Solar”) to put solar panels on 14 city facilities, including the 11th and Spruce and 15th and Pearl parking garages has been continuing through the coronavirus Stay-at-Home order. Support beams are in place and the solar collectors are being installed. To facilitate the connection of the solar installation to the electrical grid, there was a necessary power shutdown at each garage while this took place. These shutdowns were conducted on May 6 and May 7 at 1500 Pearl and 1100 Spruce respectively. Through great collaboration with our partners, the shutdowns were minimized to under 3 hours in duration. The projects are on schedule for the completion of construction and installation by June 15 for 1100 Spruce, and by end of July for 1500 Pearl. Besides the benefit of adding solar power to these two parking garages, we are excited about the addition of covered parking on the rooftops. After receiving our construction permits in April, contractors began important work on the staircase replacements at 1500 Pearl and are beginning soon also on 1100 Spruce. The initial demolition at 1500 Pearl took place on the east staircase on 16th Street just south of the Boulder Police Department annex location. Further staircase replacements will take place through the spring and summer with completion scheduled for Q4 2020. • On April 7, 2020, Boulder City Council heard an historically-brief presentation of the Citywide Retail Strategy. Arising out of the 2019 retail study, the strategy proposes Boulder’s next steps in addressing the challenges faced by Boulder’s retail businesses, particularly in light of the COVID-19 Stay at Home and Safer at Home orders, and phased approach to the recovery orders and recommendations. Commissioners may have particular interest in a report concerning the competitiveness and expense of Boulder commercial space leasing which is currently available on the project webpage found here – https://bouldercolorado.gov/business/citywide-retail-project 05.12.20 DMC Meeting Packet Page 6 • The Community Vitality Department is working with Climate Initiatives on the installation of four (4) electric vehicle fast charging stations in the 1500 Pearl Garage. Specifically, ChargePoint has proposed to partner with the Carbon Solutions Group to own and operate the charging stations in the 1500 Pearl Parking Garage. Carbon Solutions Group is a project development and asset management firm focused on carbon dioxide emissions reduction and renewable energy projects. The proposal is outlined as follows: o Colorado Energy Office will award ChargePoint a $380,000 grant to construct four electric vehicle fast charging stations in the 1500 Pearl Garage. o Carbon Solutions enters into an agreement with ChargePoint to operate the charging stations within the terms of the grant. ▪ Carbon Solutions will be the operator of the charging stations subject to the minimum station specifications contained in the Colorado Energy Office grant. o Carbon Solutions enters into a partnership agreement with CAGID to host the stations at the 1500 Pearl St. parking garage. o ChargePoint and Carbon Solutions Group will assume all costs associated with any required upgrades to electrical infrastructure. o ChargePoint and Carbon Solutions Group will obtain all required permits. o There is no anticipated significant financial impact to CAGID or the city for the installation or on-going operation of the charging stations. B. Parks and Recreation Update Pearl Street Mall Summer Planting Coordination Timeline 5/4/20 – 5/13/20 Tulips are being removed through 5/13. Staff will be preparing the bulbs in anticipation of Tulip Bulb Giveaway in August. The irrigation system has been charged and no major breaks were found. 5/11/20 - 5/14/20 Forestry contractor will be planting on the mall to replace ash trees removed during 2019. 5/14/20 – Annuals for the hanging baskets are scheduled for delivery and we will begin installation on the light poles. 5/18/20 – Delivery of flowering annuals scheduled to arrive with planting scheduled to take two weeks for completion. Volunteers – Help is welcome during the period of May 20-June 3. Please register at https://bouldercolorado.gov/parks-rec/seasonal-jobs-volunteer-opportunities-and- internships Pearl Street Mall Restrooms The restrooms are currently closed and will remain so until businesses reopen to the point that public safety conditions improve. There are four portable restrooms on the mall that shall remain in place until the permanent restrooms reopen. 05.12.20 DMC Meeting Packet Page 7 Staffing The Civic Area and Pearl Street Mall work groups are fully staffed with standard personnel. Parks will not be hiring seasonal help this year due to financial constraints; this will reduce labor by as much as 50% over the summer months. Parks is backfilling needs with help from other work groups, contracting with Ready to Work, and the Park Champs Volunteer program. Boulder Creek Festival Events staff are implementing a virtual market for vendors at Creekfest and hope to have this live by the end of May. The virtual market will allow vendors to sell their items online and support small businesses throughout the community. C. Police Department Update • On April 20, 2020, the city officially welcomed Maris Herold as Boulder’s next police chief. Maris quickly showed her support and dedication to our community by joining an April 21 Downtown Boulder Partnership ZOOM meeting focused upon business impacts on our downtown district during the emergency orders. Maris has scheduled a walk- around tour and discussion of the business improvement district with Chip. 05.12.20 DMC Meeting Packet Page 8 2020 Downtown Mall Area Crime Report2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020Assault 1 415247 4Auto TheftBurglary 2 2Crim. Misc. 1 5 43452 4Crim. Tres. 21 4 42Disturbance 15 19 16 23 19 20 20 34Domestic 121121 1Drunk4 9 5 1 10 4 9 8DUI 4213123Hang Ups 10 9 63414 5Harassment 5 5636315 9Indec. Exp.3Liq. Law Vio.23151LitteringLoitering 7 6 3 16 4 11 7 6Menacing1 2Narcotics 5 131223 5NoiseOpen Door1 11PartyProwler1Robery1 1Sex Assault11 2ShopliftingShotsStabbingSuicideSuspicious 4 214834 1Theft17 23 14 10 15 6 17 10TrespassWeaponDecemberJanuary February March April May June July August September October November05.12.20 DMC Meeting PacketPage 9 Date: May 12, 2020 To: Adam Knoff, Downtown Property Owner/Representative Andrew Niemeyer, Citizen-at-Large Jerry Shapins, Citizen-at-Large Susan Nuzum, Downtown Property Owner/Representative From: Leah Mayotte, Product Support and Customer Service Supervisor Michele Scanze, Program Coordinator/Specialist/Analyst Subject: Community Vitality’s Wait List and Long-term Parking Product Policy Re-evaluating the Wait List Purpose The purpose of this memo is to inform the Downtown Management Commission (DMC) of planned upgrades to the City of Boulder Department of Community Vitality’s parking software processes and systems and, as part of implementing upgrades, planned outreach to downtown businesses. Background With the COVID-19 outbreak causing a state of flux in daily operations, Community Vitality is using this point in time to implement software and process changes to the online purchasing of garage and surface lot long-term parking products, and to re-evalaute garage and surface lot parking wait lists. These changes will also allow large companies to delegate the management of permits to their tenants. One of the most pressing items is the formulation of Community Vitality’s wait list and long-term parking product policy. The current wait list has a total of 602 customers/companies accounting for 1,906 permits in 9 different garages/surface lots. The waitlist has been in existence for 14 years, and has seen little movement due to the high demand for garage and surface lot parking permits. Community Vitality recognizes that this is an inefficient process and is taking steps to improve it’s functionality to ensure that businesses and individuals have a higher likelihood of securing long-term garage and surface lot permits. There is currently no formal policy associated with this wait list, which makes decisions around permit purchasing confusing for customers. Prior to implementing a new policy and business procedure to manage the wait list, Community Vitality needs to complete stakeholder outreach to understand existing customer gaps and needs to address in a wait list and garage/surface lot long-term parking product policy, finalize the policy, audit the existing wait list to understand which businesses/individuals are interested in remaining on the wait list and are still located within the downtown area, and, finally, implement the new policy and business processes. CITY OF BOULDER Community Vitality Parking Services, Economic Vitality, District Management 05.12.20 DMC Meeting Packet Page 10 It’s crucial to involve key stakeholders in early discussions around the wait list and prior to finalizing a policy, to ensure that their voices are heard and needs are met. Policy Components Community Vitality recommends the following components as part of a wait list and garage/surface lot long-term parking product policy. These recommendations were determined in part by industry best practices, front line staff input and customer feedback. Please note that these policy elements are not finalized and will not be finalized until initial discussions with stakeholders have occurred. 1. Permit Cap: A permit cap for any single customer on the wait list, per each garage/surface lot.This is important to include because the wait list is so large and experiences minimal movement. We want to ensure that all customers, whether they are a large company or an individual, have an opportunity to receive a permit as they become available. 2. Renewal: Wait list requires that customers periodically “renew” their place in line. This requires that customers stay active and will ensure the wait list stays current. 3. Inactive Permit Removal: Customers who have permits that haven’t been used for a certain period of time, risk having those permits revoked. This encourages movement and helps to prevent permit hoarding. 4. One Wait List per Garage/Lot: There will be individual wait lists for each garage and surface lot. Customers may apply to be on multiple wait lists simultaneously. This is important because it allows customers more opportunity to secure a permit and the option to choose a garage/surface lot that is more convenient to access their destination. 5. Administration Fees: Clarity around if and how the City of Boulder will handle wait list deposits moving forward. In the past, the City required wait list participants to be charged $10.00 per permit on the wait list, as part of an administration fee. The City will clarify whether or not they will continue to require an administration fee per permit, and, if needed, how to reimburse customers currently on the wait list who have previously paid administration fees. 6. Specific Customer Information needed to Process Purchases: As we continue to transition towards LPR (License Plate Recognition)-based permitting and enforcement, it will be important to collect vehicle information from customers during the purchasing and wait list process. This information will allow for more customer ease when it comes to purchasing and using a City of Boulder parking permit. Next Steps 1. Engage stakeholders and “super users” (those customers who have purchased a large number of permits over the years and have been stable, solid customers for the garages and lots) to get feedback on policy components and make adjustments to the policy as necessary. We will be targeting outreach efforts on those businesses that have greater than five permit requests on the existing wait list. 2. Complete audit of our current wait list and simultaneously notify customers of the new policy. 3. Implement policy and business process changes. 4. Provide outreach and technical assistance to customers when changes have been implemented to help them navigate the new software and policy. 05.12.20 DMC Meeting Packet Page 11 Additional Considerations Due to the drastic implications that COVID-19 has had on our downtown business community, we acknowledge that many customers will be returning permits that may no longer be needed. This will free up permits that can be reallocated to customers on the wait list. It is the intent of the Community Vitality Department to ensure that the permit awarding process is streamlined, fair, and customer-focused. This is the driving force in the re-evaluation and improvement of our wait list, our long-term parking processes, and this policy. Conclusion It is the belief of Community Vitality staff that the policy components provided above will allow for a more active, fair, and customer-friendly wait list. As always, it is our priority to ensure that the decisions we make are beneficial for all members of the community. 05.12.20 DMC Meeting Packet Page 12 Date: May 6, 2020 To: Cris Jones, Deputy Director From: Eric Davis, Parking & Access Manager (Acting) / Business Coordinator Leah Mayotte, Customer Service & Product Development Supervisor Leo Pelle, Parking Management Supervisor Lynn Martin, Maintenance Supervisor Subject: COVID-19 Recovery Operations Planning, Parking & Access Division Background The City of Boulder has established a recovery structure to address a phased re-opening of city and community facilities, as this incident impacts multiple departments across the city. The intent of this structure is to re-organize the recovery coordination and communication under one team but keep the actions and activities within the existing decision-making processes of the city organization. With this, an Operational Recovery team was created with the intent to inform stakeholders on recommendations for how to resume operations upon City offices opening on June 1, 2020. As part of the City’s Operational Recovery team, the Department of Community Vitality was tasked with developing a phased operational recovery plan conforming to the recovery phases presented to City Council on April 28, 2020. This following memo contains Operational Recovery Plans (ORP) for Department of Community Vitality work groups: Customer Service, Parking Enforcement, and Maintenance. Table of Contents for Operational Recovery Plans Customer Service .............................................................................................................................. 2 Phase 1 .......................................................................................................................................... 2 Phase 2 .......................................................................................................................................... 2 Parking Management......................................................................................................................... 3 Phase 1 .......................................................................................................................................... 3 Phase 2 .......................................................................................................................................... 3 Maintenance ...................................................................................................................................... 4 Phase 1 & Phase 2 ........................................................................................................................ 4 Appendix ........................................................................................................................................... 5 GANTT Chart ................................................................................................................................. 5 CITY OF BOULDER Department of Community Vitality Parking & Access, Economic Vitality, District Management 1500 Pearl Street, Suite 302 | Boulder, CO 80302 | Phone 303.413.7300 | Fax 303.413.7301 05.12.20 DMC Meeting Packet Page 13 Customer Service Phase 1 For the initial phase, beginning May 8th, we recommend that our team continues to work remotely on the preparations for quarterly renewals and the associated refunds/credits that will be issued to our customers. This work mainly consists of customer outreach and clear communication to address the needs of the affected community, as well as collecting customer data to help our department and the city as a whole evaluate and analyze the effects of the COVID-19 pandemic. Staff will continue to (on a rotating basis) go into the office each Wednesday to collect incoming mail, process checks, process credit card payments over the phone and drop off any outgoing mail. We hope to have all customer payments processed prior to phase II of our reopening strategy. Once most customers have responded and paid as necessary, the team will focus on preparing any quarterly permits that need to physically be picked up in the office. This process is currently well underway, and we are positioned to be able to accommodate pick up requests seamlessly. Re-opening the garages for paid parking will also be an important step in the recovery process. We hope to achieve a strategy that is equitable for all customers. We reviewed several options, one of which being a $3/day flat rate. However, after some analysis was completed, we determined that this rate is much lower than the daily cost for our quarterly permit holders. If we increase the daily rate to be equitable for our permit holders, it will discourage hourly parkers from using the garages. The strategy that we believe is the best option to satisfy the needs of our entire customer base is to implement the standard $1.25/hour (WITHOUT the increase to $2.50/hour after 4 hours) rate, capped at an $8 daily maximum, beginning Monday, May 18th through June 30th (End of Q2). In addition, the 3 to 3 for $3 evening parking program will be restarted on the same date. Parking will remain free on the weekends. We hope that this reduced rate and evening parking program provides some relief for businesses and employees that have been greatly affected in the downtown area, while simultaneously ramping up the expectation of paying for parking downtown. Phase 2 For phase II of the reopening process, beginning June 1st, we recommend that 2 customer service staff in office to staff the front desk, while an additional 2 work remotely. This will happen on a rotating schedule to ensure responsible social distancing is achieved while providing the community with the services they require. We will strongly encourage customers to complete relevant transactions online via the Flex-Port portal or over the phone and recommend that office visits be limited to appointment-only as much as possible. We believe we can maintain a high standard of customer service and support while also prioritizing the health and safety of our team and the community. 05.12.20 DMC Meeting Packet Page 14 Sneeze guards have been installed and tape has been placed to indicate a safe distance for customers. Additionally, the Customer Service team will be provided with masks and gloves and we will strongly encourage customers to do the same. Best practices for customers would be posted on our front door as well as on our Parking & Access homepage. Parking Management Phase 1 Duration: May 1, 2020 – June 1, 2020 Staffing: May 1, 2020 – May 10, 2020 • 4 Officers on duty daily May 11, 2020 – June 1, 2020 • 6 Officers on duty Monday – Friday. • 4 Officers on duty Saturday • 2 Officers on duty Sunday Directives: The following directive are in place during Phase 1 • Officers will strictly issue citations for safety violations • Assistance will be given to OSMP for trailhead monitoring and traffic control • Officers will maintain a high visibility presence within special districts, helping educate customers to all parking guidelines in effect • For a duration of seven days starting on May 25, warnings will be issued for failure to pay for parking in all meter districts. Safety: Employee and customer safety are of paramount concern. In addressing this, all Officers will continue using PPE while maintain strict social distancing. Additionally, lunch and break times will be staggered to ensure that employee’s congregation in shared spaces in minimized. Employees will also adhere to a vehicle cleaning schedule to keep our fleet of vehicles sanitary. Phase 2 Duration: June 1, 2020 – Unknown Staffing: June 1, 2020 – Unknown • 8 Officers on duty Monday – Friday • 5 Officers on duty Saturday • 3 Officers on duty Sunday Directives: The following directive are in place during Phase 2 • If an individual vehicle has received a warning in the prior 24 hours period (information is stored in enforcement software) and is found in violation again, they are subject to a citation at the Officers discretion. • 72-hour parking violations will be enforced. 05.12.20 DMC Meeting Packet Page 15 • Abandoned and inoperable vehicle violations will be enforced • Officers will allow a 20-minute grace period on street for curbside pickup and drop offs, without being in violation until June 30th (date is tentative). o Enforcement is based on Officer observation of the vehicle for a minimum of 10 consecutive minutes. Safety: No changes from Phase 1 Maintenance Phase 1 & Phase 2 Coinciding with the anticipated uptick in customers due to the lifting of the stay at home order and the “re-opening” (charging) of the garages on May 18, department maintenance staff and meter technicians will begin to operate on full schedule once again. Please reference the following schedule: Day Position Time Staffing Monday Meter Technician 6:00am – 2:30pm 2 technicians Maintenance 6:00am – 2:30pm 3 staff, 1 lead Maintenance 1:00pm – 9:30pm 1 staff Tuesday Meter Technician 6:00am – 2:30pm 2 technicians Maintenance 6:00am – 2:30pm 3 staff, 1 lead Maintenance 1:00pm – 9:30pm 1 staff Wednesday Meter Technician 6:00am – 2:30pm 2 technicians Maintenance 6:00am – 2:30pm 3 staff, 1 lead Maintenance 1:00pm – 9:30pm 2 staff Thursday Meter Technician 6:00am – 2:30pm 2 technicians Maintenance 6:00am – 2:30pm 3 staff, 1 lead Maintenance 1:00pm – 9:30pm 2 staff Friday Meter Technician 6:00am – 2:30pm 2 technicians Maintenance 6:00am – 2:30pm 3 staff, 1 lead Maintenance 1:00pm – 9:30pm 2 staff Saturday Meter Technician 6:00am – 2:30pm 0 technicians Maintenance 6:00am – 2:30pm 2 staff Maintenance 1:00pm – 9:30pm 1 staff Sunday Meter Technician 6:00am – 2:30pm 0 technicians Maintenance 6:00am – 2:30pm 1 staff Maintenance 8:00am – 4:30pm 1 staff Maintenance 1:00pm – 9:30pm 1 staff 05.12.20 DMC Meeting Packet Page 16 In addition to a fully operational schedule, CarPark (remote customer service for garage kiosks) will be begin the monitoring of the gates at all city owned garages. Also, department Meter Technicians will continue to respond to CRMS (maintenance complaints) sent in by the public and other city departments. As safety is of the utmost importance, staff will continue to follow strict social distancing protocols and be provided with the proper PPE to protect themselves and the public. Appendix GANTT Chart See next page. 05.12.20 DMC Meeting Packet Page 17 COVID 19 – RECOVERY OPERATIONS, GANTT (Customer Facing) CITY OF BOULDER, DEPARTMENT OF COMMUNITY VITALITY, PARKING & ACCESS DIVISION WEEK 1 WEEK 3 WEEK 4 WEEK 4WEEK 3 WEEK 4 WEEK 1 WEEK 2WEEK 1 WEEK 2 WEEK 3START DATETASKS MAY JUNE CITY RECOVERY Phase 1 Phase 2 CUSTOMER SERVICE Garage Rate: $ 1.25/hr Office Open (50% Staff) PARKING MANAGEMENT Safety Violations Only Flyer Campaign Warning Campaign Regular Enforcement * May 8, 2020 June 1, 2020 May 18, 2020 March 16, 2020 May 18, 2020 May 25, 2020 June 1, 2020 TODAY JULY WEEK 2 June 1, 2020 *Except special directives (IE: Curbside Pickups) Garage Rate: Normal July 1, 2020 05.12.20 DMC Meeting Packet Page 18