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6B - Solicitation on Feedback: Community Sustainablity - Community Dialogue InitiativeThe Board has been asked to identify three to five "themes" it would [ike considered as part of the community sustainability process. This information will then be forwarded to the City Manager's O~ce for considerarian. Information provided earlier in the month in the PRAB Heads Up also peMains to this item. Due to the size of fhe 2001 Citizen's Survey (over 100 pages) it has not been reproduced for this item. MEMORANDUM To: Boazd and Commission Members From: Frank Bruno, City Manager Stephanie Grainger, Deputy City Manager - Operations Kevin Burke, Deputy City Manager - Administration Kara Mertz, Assistant to the City Manager Kazen Rahn, Co-Director, Housing and Human Services Mary Huron Hunter, Communication Manager Date: Apri126, 2007 Subject: Solicitation of Feedback: Community Sustainability - Community Dialogue Initiarive EXECUTIVE SUMMARY: As part of the Community Sustainability Goal, the City Council has asked staff to conduct a robust community engagement process and a community survey to obtain feedback from the diverse Boulder community to help inform future city policies and programs. This memo is meant to serve as an update on the status of these efforts. In addition, it will be helpful for Board and Commission members to choose three to five key policy themes that are particularly important to you now and moving into the future. . BACKGROUND: At City Council retreats in January and March, 2006, Council formed three council sustainability committees to focus on Social, Environmental and economic sustainability. Council asked the Social Sustainability Committee to begin to define and implement a thorough community dialogue initiarive. The goal of this initiative is to inform and establish current and future decision-making, including priorirization of business plans, strategic plans, master plans, city priorities and council processes. The purpose of the initiative would be to become more attuned to ttte opinions and needs of the community, including those who don't typically participate, on a broad range of issues and to help identify the desires for the future `look and feel' of the Boulder community. The Community Dialogue Initiarive is comprised to two pazallel processes -surveys and dialogues. The initiative will be a process of information gathering, a process to caphue and update information over time and the establishment and fiuther definition of AGENDA REM #~ V I-~ , PAGE ~ community trends. Solicitations will include both broad questions and specific issues of concern to the public and the city. a) Survevs: Quantitarive information gathering potentially including telephone, written and on-line surveys. b) Dialo es: Variety of venues to solicit feedback from the community, including public forums, neighborhood meetings and gathering, organization meetings, and other avenues such as a"Meering in a Box." Two reports will be produced from the process - a Survey Report and Community Dialogue Report. The reports will be used as reference documents to inform future policy and decision-making. If feasible, the survey and dialogues will be replicated at fuhue intervals to monitor trends. The reports also will be used to inform the sustainability committees in development and revisions to assessment tools and will help inform development of community sustainability indicators. A city staff committee was formed to monitor and oversee the Community Dialogue Process, with representatives from Housing and Human Services, Planning and Development Services, Environmental Affairs, Downtown and University Hill Management Districts and the City Manager's Office. The Sustainability Committees will continue to identify how the reports will be tied to implementation of the city business plan and establishing priorities. ANALYSIS: The city of Boulder has conducted community surveys approximately every two yeazs since 1987 to learn about residents' perspectives on living in Boulder to hear how people feel about local govemment and to understand from residents what they feel is working well and what is not, with respect to city service delivery. Part of the purpose of this year's survey will be to gather trend data by asking some historical questions as well as to add new types of questions that reflect new priorities. The survey is intended to reach out to a representative cross-section of Boulder residents, including those of diverse backgrounds and/or those under-served groups in our community. However, since surveys do not work well for some community members, a vital component of this yeaz's community engagement process will be to ensure under-served and under-represented members of our community have an opportunity to give their input in other ways. Early results from the community dialogue will inform and serve to adjust the survey questions and delivery mechanisms. The survey will then act in pazallel with the other modes of community engagement to gather feedback and help staff and consultants craft the Survey Report and Community Dialogue Report. These two reports will be presented to Council for their consideraUon and to complete the picture for future Council and staff decision-making. Past survey facts: . All community-wide surveys conducted since 1987 were mail surveys sent randomly to approximately 4,500 residents in late spring or early fall (to ensure CU student participation). AGENDA ITEM #~ v~l -~3 , PI~E Z Past printed surveys were seven to ten pages, consisting of an average of 30 total questions. About 1,500 surveys were returned for a response rate of 34 percent. Past surveys have focused on City Council goals, including the economy, the environxnent, affordable housing and transportation. All surveys conducted tracked several questions from yeaz to year to collect trend data. Surveys will include components and efforts to reach residents of diverse backgrounds, especially those who do not speak English as their first language. TIMELINE: As you can see from the following table, the initial planning steps have been completed which included Council and Sustainability Committees' review of the projecYs plan and goals. At Uus rime, staff is in the process of developing a draft community survey and soliciting proposals for firms to assist with the community dialogue and survey implementation. AGENDA ITEM # ~ ~I -!~ , Pl~ 3 Action Item Timeframe Status, Notes Economic and Environmental Sustainability Nov- Dec O6 Completed Committee Review of Plan and Goals WIP to Council Nov O6 Com leted Matters from Council -Council Approval of Dec 5 06 Council Supported Direction Communi Dialo ue and Surve Plan Form Staff Committee: Develop Dialogue Jan - April 07 Current: Identify scope of Plan - Ke Issues, Goals, Outcomes ro'ect; otential consultants Staff Committee: Develop Survey Goafs, April - May 07 Current: Clarify City Council Outcomes; goals at CS meeting 5/3/07 4/26/07: Director Mtg: director and Board and Commission by 5/31 /07 Develop Dialogue Consultant RFP; survey Apr 07 Current: Staff Committee consultant solicitation Select consultants; execute contracts Ma 07 Staff Pro'ect Mana er Detail venues, topics, dates for Dialogues May 07 Staff project manager; Staff Committee; Consultant Draft Dialo ue lan for review Ma 07 Pro'ect mana er; Consultant Consultant meeting with Council Community June 7, 07 Council input to Community Sustainabilit Committee En a ement Process Im lementation of ublic dialo ue rocess June - Oct 07 Pro ect Mana er; Consultant Survey development May - July 07 Project Manager; Staff Committee Draft survey for review Aug 07 Project Manager; Consultant Surve im lementation Se t- Oct 07 Pro'ect Mana er; Consultant Draft Community Dialogue Report Nov 07 Project Manager; Staff Committee; Consultant Draft Survey Report Nov 07 Project Manager; Staff Committee; Consultant Council Study Session Dec 07 Project Manager; Staff Committee Updates to Council via Weekly Information WIPS to Council Project Manager Packet memos May, July-Aug, Se t 2007 NEXT STEPS: During the month of May staff is gathering information from department directors and city Boazds and Commissions to focus the survey and community engagement process. We are asking you to please highlight three to five key policy themes of particulaz importance to your Board. Staff will aim to incorporate these themes into the community dialogue and community survey. City Council will have an opportunity at the June 7`n Community Sustainability Committee to clarify goals and outcomes anticipated and provide feedback on the process and content. AGENDA ITEM #~~O I--3 , PAGE y Attachments: Attachment A: City of Boulder 2004 Community Survey (draft) Attachment B: History of QuesHons on khe Boulder Survey AGENDA ITEM # ~ ~1 -~ PAOE~ Attachment A ~ .:., ~ DRAFT _, , .:: ~,_: Y ~;. `.,~~'~` ' City of Boulder ~ .ri.,:;~/~ ..i,.,,; ~ ~~ ~' . : . '':`'~ ° 2004 Community Survey ' „ . a : ~u . ~3"~ ;~', ... -. ~~~~.~~.t4. ~ y _'~~~~I ~~~i ~.'.' ~~. ~Yu,~#.",::yq.r4. ~'/~. ~ _ :~.bF,s,>BO~~~,,2~;`;~'~ ,=~e..~,:-~,.: .~,. ,:~i~<;:; ,. Please take a few rninutes to complete this survey if you are the adult In your household (age 18 or over) whose birthday most recently passed. Your responses will b~ kept confidenUal and reported in group form only. Por favor, rellena esta encuesta si Usted es el adulto (mayor que 18 anos) con el cumplea"nos que pasd mas recientemente. Si Usted necesita ayuda en espanol, Ilama 303-441-pooc para hablar con un representativo de la ciudad de Boulder. ^ Ma ue a ui si recibid pero no se uede rellenar esta encuesW. 1, P/ease read the fo/%wJng questlons and drde the number which most dase/yreflecLs your opinion. very nelther good • very N.A. or gppQ gQp~ g~ ¢~ p~ donR know a. Taking ail things into consideretlon, how do you rate youF overall quallty of life in Boulder7 b. How do you rate the overall quality of your " neighborhood? ~ • c. How do you rate Boulder as a place to rafse thildren? ' d. How do you rate Boulder as a place to raise teenagers? " e. How do you rate the sense of community in Boulder? ' f. How do you raYe racial relations in Boulder? Z. P/ease rate the qua/ityofeach of the fo/%wing in vou~nelghborhood. very nelfher good , very N.A. or ~as9 sss~ nw~~ had h~ dnh2 w~uw a. Sense of community in your neighborhood b. Attractiveness/cleanliness of neighborhood c. Architectural quality of neighborhood d. Safety of neighborhood e. Speed of traffic in the neighborhood f. Volume of tra~c in the neighborhood g. Availability of parking h. Ease of travel by walking in the neighborhood i. Access to bike paths j. Access to bus services k. Maintenance of properry values I. Quiefiess of neighborhood m. Access to parks n. Access to shopping o, General street conditions p. Public landscape (e.g. street trees, parks, medians) AGENDA ITEM #~, PAGE~ 3. P/ease rate the each of the foUowing charecteristics as they re/ate to the clty of Bou/de~ as a Wh0/B. ~ , very nelther good very NJI, or , oo gQOd nor bad ba ba~ don't know a. Opportunities for dining out b. Shopping opportunities c. Recreational opportunities d. Opportunities to attend arts/cultural events e. Opportunides for leisure-time activities f. Opportunities for continuing education ~ , g. Architectural character ' h. Landscaping I. Drfnking water quality j. Quality of Water in Boulder Creek ' k. Quallty of Boulder Valley public and charter schools ' I. Services for children and families i~ •~hy s i cal c~ces5 -to ~ii-y -'~au ~;o,s 4, Howimportant to you are each of the fo/%wing factors In /mprovJng the qua/ity of/ife In BOlIld6l'~ ~ ` very somewhat a Ilttle bit not at all . .. . imoortant imoortaM Imoortant Imoortant a. Improving traffic flow b. Reducing traffic c. Preserving historic buildings and historic neighborhoods d. Limiting/managing growth e. Providing assfstance to businesses to retain quality jobs in Boulder f. Developing more neighborhood parks g. AcquisRion of more Open Space h. Acce.ss to trails ' I. Providing/developing additional actlve recreational facilities (such as balifields, an ice skating facility, etc.) j. Increased services for chfldren k. Increased services for teenagers i. Increased diversity among residents m. Additfonal spaces for arts/cultural events n. Art in public places o. Attracting and retaining businesses to provide a wider . range of goods and services p. Attract(ng/retaining °dismunt" or "affordable" shoppfng opportunities q. Reducing crime r. Reducing naise levels s. Increased housing affordable to low or moderate income people t. Additional transportation options or alternatives u. Providing energy conservation and efficiency programs 5, P/ease rate how safe you fee/ from die fv//owing in Bou/der, ' very somewhat netther safe somewhat very ~ ~ saPe .nor unsafe un unsaM a. Discrimination due to your rece/ethnic background b. Discrimination due to other personal characteristics c. Violent crimes (e.g. rape, robbery) d. Property crimes (e.g. burglary, theft) e. Structural/house fires f. Wildland fires g. Floods AGENDA ITEM #~, PA~E~ 2 6. P/ease Indicate whether you th/nk the ~ of Bou/der has the Nght amoun~ to mad~/many, o~ ivo /itde/few ofthe fo/%wing. Circ% Ghe number that avin~ dosest to your opinion fo~ each iten7, lartoo somawhatboo right somewhat fartoo donT ., much/mam much/manv am toolittle/few Ilttla/few know a. People of different racial/ethnic backgrounds b. People of varfed incomes c. People wmmuting from outside 8oulder to jobs in Boulder d. Housing d~i'dable by low and moderate income households e. Current housing density f. Current housing growth rate in Boulder g. Current population growth rate , - in Boulder h. Current rron-resfdential growth rate in Boulder (e.g. busfness, retail) i. Current job availability in Boulder ~. Affordable goods and services ~ 7. Fo~ each type ofspending, p/ease esHmate howmuch you spend outs/de ofBou/der none 1%-25% 46%-50% 51%-75% more fhan 75% a. Grocery shopping b. Clothes/personal items c. Meais d. Entertainment e. Other items 8. In the /ast 12 months, abouthow many Hmes, ifever, have ~rou done the fo/%wJng Gh/ngs? Never ~$-~,,? ~¢ mora than 26 tlmes a. Used the North, South or East Boulder Recreatlon Centers b. Participated in, city of Boulder fecreatlon programs or activlties c. VisRed Boulder Open Space/Mountain Parks d. Visited a neighborhoad park or playground e. Used the Boulder Publ(c Librarfes (Main and/or the Reynolds, Meado~s, or Carnegie branches) f. Used the services or facliitles of the East of West Senior Centers g. Visited the Peart Street Mall h. Visited the Universiry Hill business district I. Used the Boulder Creek bike and pedestrian path j. Rode a high-frequency commun(ty Iransit network bus (eg. HOP, SIQP, JUMP, etc.) within the city k. Rode another RTD bus within the City of Boulder I. Rode the R7D bus between Boulder and Denver m. Recycled used paper, rans or bottles finm your home n. Read "News from City Hall" in the Bou/derCamera o. Called (n a complaint about a neighborhood problem p. Attended a City Co~ncil meeting r. Attended a pubiic meeUng about City matters q. Watched a City Coundl meeting on cable N Channei 8' r. Watched any other program on the govemment channel, cab4e N Channel8 ~ s. Watched any progrem on the public access channel, cable N Channel 54 t. Watched any program on the educational access channel, cable N Channel 62 u. Visited the Gty of Boulder Website (www.ci.boulder.co.us) AGENDA ITEM #'G~_, pq~~ 9a. Do you have accers to a comp~ter7 ^ Yes o No~ Go to question 11 b. Ifyes, does this computer have a modem or aaess to the internet? ^ Yes ^ No ^ Don't Know 10. Which of the fo/%wing services wou/d you use, /fprov/ded through the Clty's Web siteT Services and Business: ^ Individually customized web portal for accessing commonly used services and e-commerce o Initiating and tracking status of requests for dty services, repairs, maintenance, etc. ^ Wireless access to the internet ^ Individual water utflities account infortnation and usage statistics Information: ^ Access to public remrds ^ Information speciflc to my nefghborhood ^ Opportunities tn do business with the Cty of Bouider ^ Interactive information about the city's economic initiaFives ^ InformaUon customized to my specific interests (business, resident, visitor) 11, How we// do you thlnk the City ofBou/derdoes on each of the fo/%wing; ' very neitherwell very N.A.or well ~g@ll R4C Po4IlY 844111C P99dY ~ k^ow a. Being responsive to residents b. Effectively pianning for the future c. Working through critical issues facing the City d. Gathering feedback from residents on new ' policfes or projects; rnnducting public process e. Providing access to Clty Councii f. In general, how weli or poorly does the Boulder City govemment operate ZZ. P/ease rate whether you agree ordlsagree whethe~adequate measures are befng taken by the Citygovemmentto.., strongiy Neither agree strongiy non2 Ae[ea 89[~ Lls[ P1~oe[~ ~ ~~s KuQn( a. Protect the natural environment of Boulder (eg. Open Space, air quality, water quality, etc.) b. Protect the economic heatth of Boulder c. Protect your quality of life d. Reduce solid waste and promote recyciing 13, Firs~ p/ease rate howim/vortant you th/nk each of 8he fo/%wTng ans in de~ms of the management oithe Open Spaae and Mountaln PaNcr /ands protected by the City ofBou/den Then ~ank which th~ee you think shou/d 6e given the hlghest pFforityin natura//and managemen~ with a 'Y'indicafingmostimportan~ "2°nextmostimportantand "3°the third mostimporlant. Very Falrty Not Very Not at AII Top 3 most a. Preserving scenic views b. Protecting habitat for wildlife and plants c. Assisting with growth management and providing community buffers d. Providing hiking opportunities e. Providing environmental education about the lands managed by the City of Boulder f. Preserving agriculturel lands g. Providing mountain biking opportunities h. Providing dog-walking opportunities i. Providing running opportunities Imoortant Imoortant Imoortant Imoorlant Imoortant AGENDA ITEM #~, PAGE~ 4 C I4, It you have had phone orin person contact with any Bou/de~ Clty emp/oyee /ast year, what was you~impression~ (Rate each characEerlstlc b'e%w.) very nalther good very N.A. or aood aood nor6ad b~d ~aQ don4know a. Courteous and respectful b. Knowledgeable c. Professional d. Willingness to help or understand e. Overall impression 15. P/ease rate the fo/%wing statementsby ci~c/ing the number whJcfi most c%se/yisepresents your opieion. Strongly NeltherYlgree Strongly Don't gg~gg ~ Nor Dlaaarae p~gg Dieayree Know a. Most elected officials care what people like me think b. Government fs really run for the benefit of all the people c. Boulder City govemment welcomes resident involvement d. I am well informed on major fssues in the City of Boulder ~ e. I am pleased with the rnerall direction that the City is taking f. My local tax dollars are being wisely spent in Boulder' - g. I feel (ncluded as a part af the Boulder community 16. P/ease rate the oua/!ri ofeach of the fo/%w/ng C/tyservlt~ orprog~ams very nelther 9~d very N.A, or gQq~ go~ nw 6ad b~Q ba~ don't Imow a. Snow and ice crontrnl on major streetr . b. Street repair (potholes, crack repair, etc.) ~ c. Street sweeping d. Street Iightlng e. Bike paths and on-street lanes f. Sidewalk maintenance • g. Police trafFlc enforcement h. 7olice response to community problems or needs ~ , i. Fire departrnent services ~. Parks in the Qty k. Open space/Mountain Parks I. North, South & East Recreatlon Centers m. Other recreatron faciiities (golf course, outdoor pools) n. Parks and Recreation programs and classes ', a. Boulder Public Libreries p. Services to children & teenagers ' q. Services to seniors r. Tap water services s. Sewer servfces t. Utility billing services u. Water conservation programs v. Residential recycling program w. Building and housing inspection x. Enforcement of residential over-occupancy ordfnances y. Noise control enforcement z. Enforcement of fce and snow removal, trash, and `weed mntrol on private property ~ 17. What do you thinkare makes Bou/dera great%p/aceT ~ - AGENDA ITEM -'6 , PAGE~_ 5 The /ast few questions are about you and your fam//y, They are used to group responses to our survey. You~responseswi//beaomp/ete/yanonymous. 18. About how many times have you lived in Boulder? (Record 0(f less than 6 months) years 19. Please check the one box which most closely describes the type of housing unit you INe in. ~ A detached single family home ~ An apartment in an apartment complex o An apartment in a single famfly home ^ A condominium or town house ^ A mobile home 0 Group quarters (dorm, sorority/fraternity house, nursing home) ~ Go to Question # 21 ^ Other, please speclfy 20. Do you rent or own your residence? Please check the appropriate box. If you own a mobile home, but pay a tot fee, you own your own residence. ^ rent ^ own (with mortgage payment) , ^ own (no mortgage payment) 21. About how much was the TOTAL 2000 INCOME BEFORE TAXES for your household as a whole? In the total, please include income before taxes as well as money from all sources for all persons living in your household. (e.g. self-employment, gifts, interest on savings, social security, AFDC, food stamps, pension or disability benefits, child support, wages, tips, salary). Please check the appropriate box below. _ • ^ Less than $10,000 ^ $10,000 - $14,999 0 $15,000 - $24,999 ^ $25,000 - $29,999 ^ $30,000 - $34,999 ^ $35,000 - $49,999 ^ $50,000 - $74,999 ^ $75,000 - $99,999 ^ $100,000 - $149,999 ^ $150,000 - $199,999 ^ $200,000 - $249,999 ^ $250,000 or more 22. Are you employed? ^ No ~ Go to QuesHon #23 ^ Yes ~ Where do you work? ^ Work at home 0 Boulder ^ Louisville ^ Lafayette ^ Longmont ^ Broomfield/Interlaken ^ Denver, exciud(ng Tech Center ^ Tech Center/Southeast Denver ^ Jefferson County ~ Other city 23. Are you a full or part-time student at the University of Colorado, Boulder campus? ^ Yes, a fuli time student ~ Go to Questlon #25 ^ Yes, a part-time student ~ Go to Question #25 ^ No 24. Is anyone in your household a full or part-time student at the University of Colorado, Boulder qmpus? • ^ Yes ^ No If. you live in; group quarters, please skip to question #29. 25. Do any children age 12 or younger Iive in your household? ^ Yes ^ No 26. Do any teenagers aged 13 to 18 live in your household? ^ Yes ^ No 27. Are you or any members of your household aged 65 or older7 ^ Yes ^ No 28. Dces any mem6er of your household have a long- term disability? ^ Yes ~ No AGENDA ITEM # ~-~ , PAGE ~~ 6 ~--~ 29. Please check the box that comes closest to desaibing you: your age, the amount of formal education you have completed, your race, ethnicity and gender. a. Your Age: ^ i8-24 years old • ~ ^ 25-34 years old ^ 35-44 years old . ' ^ 45-54 years old ^ 55-6~4 years old ^ 65-74 years old . ^ 7S or older b. Your Education: ^ 0-11 years, no diploma ^ High school graduate o Some college, no degree ^ Associate Degree ~ ^ Bachelor's Degree ^ Masters Degree c. Your Race: ^ AmeHcan Indian, Eskimo or Aleut o Asian or Pacific Islander . ~ Black or Afrlcan American ~ 0 Whtte ~ ^ Other, please s ffy -~°' ,p rn~~~ir~c~a..~ • d. Are you Hispanic or of Spanish origin? . ^ Yes ^ No e. Your Gender: • ^ Male ^ Female 30. Do you have any other commenis you wou/d //ke to makeT P/ease retum comp/eted surveys to: . Nationa/Research Center Bou/der, CO c, AGENDA ITEM #~ rS , PAG~ I Z ~ Hiracnment ts History of Questions on the Boulder Survey uestion # Asked since: qla,b,c 1987 qld,e,f 1993 q2(all) 2001 q3a,b,c,d,e,f,i,j,k,l,m,n 1993 q3g,h,o 2001 q4a,c,e,f,g,h,i,k,p,s,t,u,w 1999 , q4b,d,j,l,m,qo,q,r,e;x 2001 q5c,d,e,f,g,h 1993 q5a,b 2001 q6 not sure (parts f,g probably since 1 993 or 1989, other pans probably since 1993 or 1999) q7,q8,q9 2001 q10a,e,g,i,k,l,m,p,q,r 1987 q10b 1989 qlOn 1993 q10cj 1995 q10s,t,u 1999 q10df,o,v 2001 qll (all) 1995 q12,q13 (all) 2001 q14 (all) 2001? (not sure about this one) q15 (all) 1999 q16c,d,e,f 1993 q16a,b 1995 qi7b 1999 q17a,c,d,e 2001 uestioa # Asked since• q18(all) 2001 q19a,b,c,d,g j,k,l,o 1987 q19p,q 1989 q19e,f,h,m,r,s,t,u,v,w 1999 `q19i,n,z,y,z 2001 q20 1993 q20b,c,d,f 1993 q20a 1999 q20e 2001 q21,q22,q34,q24 2001 qz5,426>q27,4~>429,q3~, . q31,q32,q33,q34,q35,q36 1987 (some of these could be eliminated, but we need q26,q27,q30 and q36 for weighting) AGENDA ITEM #~~- ~, PAGE ~ 3