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07.15.17 LC Packet - Retreat City of Boulder 2017 Library Commission Annual Retreat Agenda Meeting date: Saturday, July 15, 2017 Location: Open Space and Mountain Parks Conference Room, 66 S. Cherryvale Rd. Meeting time: 8 a.m. to 3 p.m. Time Discussion lead 1. Settle in and set up 8:00 a.m. 15 min. All 2. Approval of agenda and allotted discussion time 8:15 a.m., 5 min. Gibb 3. Review master plan data collected to date a. Summary demographic and needs assessment information b. Highlights from draft community survey and focus groups report submitted by JVA. Teen, Gunbarrel and North Boulder focus groups and community and staff survey submitted by Trainer Evaluation. c. Summarize input related to the draft Master Plan document structure and draft themes, outcomes, goals, and measures. 8:20 a.m., 20 min 8:40 a.m., 45 min. 9:00 a.m., 45 min. Farnan and Phares 4. Discuss options and priorities for expanding library services to other areas in the community and for the Canyon Theater and Gallery and maintaining services at Carnegie Library for Local History. Service expansion options: a. North Boulder Branch Library b. Services to Gunbarrel c. Services to other areas d. Canyon Theater and Gallery staffed rental program 9:45 a.m., 75 min. Farnan and Gibb 5. Break 11:00 a.m., 15 min. All 6. Discuss options for financial sustainability: City General Fund, Regional Library Authority, and Library District 11:15 a.m., 60 min. Farnan and Gibb 7. Lunch 12:15 p.m., 45 min. All 8. Discuss library’s overall partnership plan (no memo). a. Partnering with for profit agencies b. Expanding non-profit partners including but not limited to partnering with agencies that provide service to person experiencing homelessness 1:00 p.m., 45 min. Farnan and Gibb 9. Discuss options for addressing the community and staff perception that the libraries are not safe spaces (no memo). 1:45 p.m., 45 min. Farnan and Gibb 10. Review project schedule and discuss October study session, project updates during monthly meetings, and need for additional meetings. 2:30 p.m., 30 min. Phares 11. Adjourn 3:00 p.m. Gibb 2017 Library Commissioners Alicia Gibb, Chair Joni Teter Tim O’Shea Juana Gomez Joel Koenig 1 To: Boulder Public Library Commission From: David Farnan, Library and Arts Director Jennifer Phares, Deputy Library Director Date: July 10, 2017 Subject: Library Master Plan – Community Input Review Purpose: Staff seeks input from the Library Commission about the data collected from the community about library services for the update to the master plan. A working draft summary of the community needs assessment information is Attachment A. Staff was not able to complete the summary for the packet but has included this partial, working draft so that the commissioners can see how staff is approaching the structure of this information in the master plan. The detailed notes from the community needs assessment research can be found at https://boulderlibrary.org/wp-content/uploads/2014/12/03-13-2017- LC-Study-Session-Packet.pdf beginning on page 67. Based upon the data collected from the community, staff, and discussions with library commissioners, a draft outline of master plan themes, outcomes, long-range goals, and measurements of success is being drafted. The current version of this working draft is Attachment K. Many of the outcomes in the draft are from the Colorado Public Library Standards http://www.colibrarystandards.org/. Since both documents (Attachment A and K) are incomplete, working drafts, staff seeks high- level input from the commissioners on structure and content. To give further context, the information in both documents are presented within the initial outline and structure of the master plan. Reference materials for this discussion item are as follows: Attachment A. Community needs assessment summary Attachment B. Draft community survey and focus group consultant report from Joining Vision and Action (includes mark-up and comments for JVA from staff) Attachment C. Library staff survey report from Trainer Evaluation Attachment D. Teen focus group report from Trainer Evaluation Attachment E. North Boulder focus group report from Trainer Evaluation Attachment F. Gunbarrel focus group report from Trainer Evaluation Attachment G. Book Rich Environment event participant interviews 2 Attachment H. Innovate @ BVSD Maker BLDG 61 pop up participant interviews Attachment I. Vision exercise from April 5-6 Library Lab event Attachment J. Community Thought Leaders event dialogue summary Attachment K. Draft outline of master plan themes, outcomes, long-range goals, and measurement of success Upcoming community input opportunity: See master plan project timeline item 06b_Attachment A. Master Plan Timeline at the end of this packet. Youth Opportunities Advisory Board (YOAB) Meeting The library is planning to host part of the YOAB meeting on Sept. 8, 2017. Like the teen focus groups, we will ask them for input on library programs and services. We are also discussing their interest doing a related maker activity in BLDG 61 and a tour of the Main Library. Questions for the Library Commission: 1. Does the commission think that sufficient community input and data has been collected to support the draft themes, outcomes, long-range goals? 2. Does the commission have recommendations to remove any of the outcomes and long- range goals? 3. Does the commission have recommendations for additional outcomes and long-range goals? 3 DRAFT Acknowledgments Table of Contents Letter from the Director Executive Summary Introduction Part One: Boulder Public Library and the Community [Brief history of the system and its growth. Accomplishments since the 2007 Master Plan. Community and user demographics.] Part Two: Trends and Community Needs Findings on community needs and aspirations: Several key, inter-related themes that are underpinned by community values and the City of Boulder's Sustainability Framework were identified during the review of planning documents from agencies in Boulder County and from the City of Boulder (Reference). Several of the goals from these plans describe forming partnerships with community agencies and professional organizations as a strategy to address the specific priorities. As a community connector, Boulder Public Library is an effective partner to help further address these goals. (Reference BVCP and Insert Sustainability Framework) The findings from the community needs assessment are summarized along with what the Boulder Public Library is already doing to help achieve our community’s goals. Economic vitality Boulder is recognized throughout the world as a city that supports the success of residents, students, employers, and employees in a manner that is consistent with its environmental and social values1. A diverse mix of businesses and a skilled workforce are key components for building a strong, resilient economy. The City of Boulder seeks opportunities to support minority- and local owned businesses and non-profits2. Despite these efforts, the percentage of people living in poverty in Boulder County has 1 City of Boulder Economic Sustainability Strategy 2 Boulder Junction Area Plan Commented [FD1]: In the economic vitality section we should add a paragraph on 'economic impact' there are a number of studies on economic impact and return on investment. I think can cull some of the standard metrics used and write up a paragraph. ATTACHMENT A. 4 DRAFT grown and the income gap between Anglo and Latino households is much bigger that the one that exists between these two populations nationwide3. To date, the library plays a modest role in supporting the economic vitality of the community. The Boulder Public Library (BPL) currently partners with the Boulder Small Business Development Center (SBDC) to support the growth and resilience of small businesses. In exchange for space to do consulting, present workshops and events to new entrepreneurs and small businesses, SBDC and the library host free programs to teens and other community members on ______. Through the Seeds Library Café, the library partners with the Boulder County Farmers’ Market to provide educational opportunities about local food, build community, and promote local agriculture and food producers. The library can continue to serve the community by expanding partnerships to support economic vitality by offering programs that will help to raise awareness and address this income gap. Social Health Opportunities for improving the social health of the Boulder community emerged during the community needs assessment. Although Boulder values diversity and being open and welcoming to all, the 2015 Community Foundation survey respondents ranked openness to immigrants and people of color at the bottom of the list with openness toward gays and lesbians and young adults without children at the top. [Insert info from Community Safety Assessment]. Clearly, this indicates an opportunity to reach out and engage with these groups to fully embrace these values. Supporting older adults to age in place, and engaging them through meaningful volunteer opportunities, employment, and civic engagement is also critical to a healthy and socially thriving community.4 The library offers a wide variety of programs for adults and works with a team of volunteers to deliver library materials to adults who are unable to visit the library in-person. Education and self-sufficiency Providing individuals and families with opportunities to gain self-sufficiency, to support themselves in a way that allows them to live stable lives free from unsettling crises was a predominant theme. Strengthening individuals and families to become self-sufficient serves to create a socially thriving, safe and healthy community.5 The BoulderReads program enables adults to gain or improve their literacy skills which allows them to support themselves and their families by increasing their chances to earn more competitive salaries and achieve other life goals. Likewise, through its partnership with Intercambio Uniting Communities, BoulderReads supports immigrant adults to gain or improve their English skills so that they may become self-sufficient and more actively participate in their children’s education. The BLDG 61 Makerspace presents grant-funded programs for teens of low-income households and persons experiencing homelessness to gain practical skills in craftsmanship and with specialized technology. The library also partnered with _____ to offer STEAM (Science, Technology, Engineering, Arts, Math) programs to school-aged children, such as coding and robotics workshops. In general, as 3 Community Foundation of Boulder County 2015 Trends Report 4 Age Well Boulder County Strategic Plan - 2015 5Boulder County Housing and Human Services Strategic Plan ATTACHMENT A. 5 DRAFT technology advances, the demand for a workforce that has more specialized, 21st century skills will increase. By reaching out and extending its programs and resources into the community and acting as a connector, BPL is a natural ally in furthering initiatives such as the Innovation Blueprint 3.0, a framework developed by the Boulder Chamber of Commerce. Among the goals of the framework are expanding mentoring and training programs for entrepreneurs, and female and minority-owned business leaders.6 Through its partnership with the SBDC and BLDG 61, the library provides low or no-cost opportunities for community members to consult and train with professionals to build their businesses and develop their skills and to dream, experiment, and test-out their ideas for new and innovative products. In the Boulder Valley School District Superintendent’s Strategic Plan, there is a goal to develop a sustainable community partnership program to help with addressing individual student needs. The district intends to empower students with choice, align to postsecondary career and college goals, cultivate curiosity in the classrooms, and provide opportunities for students to explore areas of personal interest. It recognized the need to offer more opportunities to gain 21st century skills through coursework, apprentices, internships creating portfolios, and completing capstone projects7. Again, BPL may be able to support students to… Accessible neighborhoods and community spaces Civic participation and inclusivity The University of Colorado has a priority to implement new strategies for improving diversity. Share the same value. Demonstrate this collectively. [Insert survey respondent quote on inclusivity.] Culture Children exposed to arts perform better on standardized tests – regardless of socioeconomic status.8 Building community and relationships Greater outreach to its under-served members. Go where they are comfortable and at times that are convenient to them. (Community Leaders Interviews) [Insert Benchmarks and Standards] Part Three: Goals and Commitments Part Four: Investment Priorities and Funding Options 6 City of Boulder Economic Sustainability Strategy 7 8 Community Foundation of Boulder County 2015 TRENDS report Commented [BJ2]: “provide” opportunities? Seems like it needs a verb here… Commented [BJ3]: Assuming they have other priorities as well? ATTACHMENT A. 6 DRAFT Part Five: Implementation and Assessment Appendices ATTACHMENT A. 7 Boulder Public Library CLIENT LOGO (if available) Prepared by Joining Vision and Action (JVA) www.joiningvisionandaction.com For Boulder Public Library https://boulderlibrary.org/ July 7, 2017 Community Engagement and Feedback ATTACHMENT B. 8 2 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com TABLE OF CONTENTS Executive Summary ............................................................................................ 7 Introduction and Background ............................................................................ 8 Methodology........................................................................................................ 8 Demographics of Research Participants .......................................................... 9 Overall ..................................................................................................................... 9 Race and Ethnicity of Respondents ........................................................................ 10 Ages of Respondents ............................................................................................. 11 Respondents by Gender .................................................................................... 1112 Respondents by Income ......................................................................................... 12 Respondents by Education Level ....................................................................... 1213 Respondents by Location of Residence ................................................................. 14 Respondents by Length of Boulder Residency ................................................... 1617 Respondents’ Household Occupants ..................................................................... 17 Findings ............................................................................................................. 19 Library Usage ........................................................................................................... 19 Comparison of In-Person and Online Visits to the Library ...................................... 20 Staff Interactions ..................................................................................................... 22 Frequency and Rating of Respondents’ Interactions with Library Staff ................... 22 Staff Interaction Summary ...................................................................................... 24 Library Strengths ..................................................................................................... 24 Library Strengths Comparison by Group ................................................................ 25 Library Strengths Identified in Focus Groups ...................................................... 2829 Areas of Convergence and Divergence between Survey Respondents and Focus Groups ............................................................................................................... 3031 Library Strengths Summary .................................................................................... 31 Allocating Library Funds ..................................................................................... 3132 Allocating Capital Funds ......................................................................................... 32 Group Comparisons for Allocation of Capital Funds ........................................... 3334 Summary of Capital Fund Allocation .................................................................. 3536 Allocation of Operating Funds ................................................................................ 36 Group Comparisons for Allocation of Operating Funds ........................................... 37 Library Resource Allocation: Focus Group Discussions ..................................... 38 Want to see the library do more of...................................................................... 3839 Willing to see the library do less of ......................................................................... 40 Areas of Convergence and Divergence .................................................................. 41 Individuals, Households and the Library ........................................................... 4142 How Well Does the Library Meet Respondents’ Needs? .................................... 4142 ATTACHMENT B. 9 3 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Group Comparisons ............................................................................................... 42 Individual and Household Priorities ....................................................................... 45 Group Comparisons ............................................................................................... 46 The Library and the Boulder Community ............................................................... 46 Group Comparisons ............................................................................................... 47 Community Priorities .............................................................................................. 49 Library Support ........................................................................................................ 50 Methods of Support ................................................................................................ 50 Demographics of Library Donors and Volunteers ................................................... 51 Support for a Tax Increase for Library Funding .................................................... 56 Group Comparisons ............................................................................................... 57 Latino Community and the Boulder Public Library ....................................... 59 Spanish Language Focus Group Findings .............................................................. 63 The Library and Inclusivity ..................................................................................... 64 Suggestions for how the Library can Best Serve the Community ............... 66 Suggestions from the Focus Groups ..................................................................... 66 Suggestions from Those Likely to Support Tax Increase ..................................... 67 Suggestions from Respondents Unsure of Support for Tax Increase ................. 70 Suggestions from Respondents Unlikely to Support Tax Increase ..................... 70 Summary ........................................................................................................... 72 Strengths .................................................................................................................. 72 Gaps ......................................................................................................................... 72 Recommendations for Improvement and to Inform Future Planning .................. 72 APPENDICES..................................................................................................... 74 Appendix A: Map of Boulder Communities and Library Locations ...................... 74 Appendix B: Open-Ended Survey Responses ....................................................... 75 LIST OF FIGURES Figure 1. Respondents by device or method of survey delivery (n = 1,752) ................... 10 Figure 2. Respondents by race/ethnicity (n = 1752) .................................................. 1011 Figure 3. Respondents by age group (n = 1,688) ...................................................... 1112 Figure 4. Respondents by gender (n = 1,702) ............................................................... 12 Figure 5. Number of respondents by annual household income ................................ 1213 Figure 6. Education level of survey respondents (n = 1,711) ......................................... 13 Figure 7. Respondents by education category (n = 1,676) ........................................ 1314 Figure 8. Respondents by location of residence (n = 1,707) ...................................... 1415 ATTACHMENT B. 10 4 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 9. Respondents by neighborhood (n = 1,557) ..................................................... 15 Figure 10. Respondents by region of Boulder in which they live (n = 1,363) .................. 16 Figure 11. Respondents by length of residence in Boulder (n = 1,560) .......................... 17 Figure 12. Respondents’ household makeup ............................................................ 1718 Figure 13. Respondents who have children under the age of 18 in their household (n = 1,752) ............................................................................................................................ 18 Figure 14. Percentage of respondents who most frequently use the various library locations (n = 1,746) ...................................................................................................... 19 Figure 15. Percentage of respondents who most frequently use the main library or a branch library (n = 1,662) .............................................................................................. 20 Figure 16. Frequency of in-person library visits (n = 1,718) ........................................... 20 Figure 17. Frequency of library website or library app usage (n = 1,743) ...................... 21 Figure 18. Comparison of how often respondents ask a librarian for help with finding materials and with research (Finding materials, n = 1,720; Research, n = 1,721) .......... 22 Figure 19. Average rating for staff interaction by frequency of library visit ..................... 23 Figure 20. Average rating for interaction with library staff by frequency of seeking help from librarians ............................................................................................................... 24 Figure 21. Average rating of responses about library strengths ..................................... 25 Figure 22. Library strengths by whether respondents frequent main library or branch libraries ......................................................................................................................... 26 Figure 23. Responses to "I think the library is a good place for..." by age group ........ 2728 Figure 24. Mean scores for the library being a good place for children and youth by those who have children in the household and those who do not .................................. 28 Figure 25. Average allocation percentage of capital funds ........................................ 3233 Figure 26. Total of allocated capital funds (each respondent allocated $100) ............ 3334 Figure 27. Average percentage of funds allocated towards building a new library by where respondents live in Boulder and by where they primarily use a library ............ 3536 Figure 28. Average allocation percentage of operating funds .................................... 3637 Figure 29. Total allocation of operating funds ................................................................ 37 ATTACHMENT B. 11 5 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 30. Average percentage of operating funds allocated towards more physical media by age group................................................................................................... 3738 Figure 31. Number of respondents rating how well the library meets their needs or needs of members of their household .................................................................................. 4142 Figure 32. How well the library meets individual and household needs by frequency of visiting a library ............................................................................................................. 43 Figure 33. Mean scores for how well the library meets individual and household needs by age group ................................................................................................................. 44 Figure 34. Average rating for how well the library meets individual and household needs by location ..................................................................................................................... 44 Figure 35. Mean scores for how well the library meets needs of individuals and households by income ................................................................................................... 45 Figure 36. Mean scores for respondent and household priorities................................... 46 Figure 37. Number of respondents rating how well the library meets the needs of the community ..................................................................................................................... 47 Figure 38. Respondents’ average rating for how well the library meets community needs by frequency of visiting library ....................................................................................... 47 Figure 39. Respondents’ mean ratings for how well Boulder Public Library meets the needs of the community by where in Boulder respondents live ..................................... 48 Figure 40. Community priorities ..................................................................................... 50 Figure 41. Number of respondents by how respondents support the library .................. 51 Figure 42. Number of individuals who support the library by monetary donation, volunteering and both .................................................................................................... 51 Figure 43. Support library through monetary donations by age group (n = 177) ............ 52 Figure 44. Support the library by volunteering by age group (n = 115) .......................... 52 Figure 45. Type of support by households with children under the age of 18 in the household ..................................................................................................................... 53 Figure 46. Percentage of donors and volunteers by library usage ................................. 53 Figure 47. Percentage of respondents who support through monetary donations by income level .................................................................................................................. 54 Figure 48. Percentage of respondents who support by volunteering by income level .... 55 ATTACHMENT B. 12 6 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 49. Percentage of respondents who support library through monetary donation by where they live in Boulder ............................................................................................. 55 Figure 50. Percentage of respondents who support library by volunteering by where they live in Boulder................................................................................................................ 56 Figure 51. Number of respondents by likelihood to support tax increase to increase library funding................................................................................................................ 56 Figure 52. Mean likelihood of respondents by age group to support tax increase (fill pattern indicates statistical significance) ........................................................................ 57 Figure 53. Likelihood to support a tax increase by library user type ............................... 58 Figure 54. Likelihood to support a tax increase for library funding by Hispanic/Latino and Spanish survey takers ................................................................................................... 59 ATTACHMENT B. 13 7 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com EXECUTIVE SUMMARY [TBD] ATTACHMENT B. 14 8 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com INTRODUCTION AND BACKGROUND . METHODOLOGY Online Survey An online survey was identified as the primary method to reach as many respondents in Boulder as possible. The survey was designed using Survey Gizmo. Where it made sense to do so, question response prompts were randomized to reduce response bias. Paper Survey To increase outreach to underserved populations, Boulder Housing Partners administered a paper version of the survey to residents of the Manhattan housing site. A total of 10 paper surveys were collected. As the survey was designed for online completion, a few questions were omitted from the paper version (specifically, questions that gave the option to use a sliding scale to rate interactions with library staff, and how well the library met the participants’ and the community’s needs). Additionally, some respondents’ answers to the questions related to the allocation of funds did not add up to 100% and therefore were not included. Focus Groups In order to facilitate in-depth discussions with the public about the library’s strengths, what the public would be willing to see the library do more of and less of, and how the library could best help Boulder become a better community, a series of five focus groups were held. Four of these focus groups were held at the Mmain Llibrary and one focus group was held at the Meadows Bbranch Llibrary. In order to hear from a diversity of voices, one focus group was held in Spanish for Spanish speaking residents. Recruitment and Outreach The methods used for outreach and survey participant recruitment were the library’s email newsletter list and social media posts and ads. Additionally, various organizations were asked to assist with getting the word out about the survey to Boulder’s Latino community.1 Survey participants were offered the chance to enter a drawing for on e of ten $50 gift cards of their choice (options included King Soopers, Target, Amazon and Downtown Boulder). 1 Organizations contacted were: Boulder County Latino Chamber of Commerce, Community Food Share, Immigrant Legal Center of Boulder County, El Centro Amistad, YWCA and Community Action Program. ATTACHMENT B. 15 9 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Recruitment for focus groups was completed through interest shown and contact information collected through the community survey. Participants were given a $40 gift card of their choice (King Soopers, Target, Amazon, and Downtown Boulder) as a thank you for their participation. Participants also received a meal during the focus group sessions. Childcare was offered at two of the focus groups. Tests Performed To better understand the nuances of the data set, the following inferential tests were performed.2 • Independent samples t-tests were used when comparing mean scores for two groups. Statistically significant results indicate that the mean scores for the two groups included in a test are not likely to be a random result, but a pattern that would continue should more respondents complete the survey. • One-way ANOVA tests compare mean scores across multiple groups (e.g., the areas in Boulder that respondents live). Statistically significant results indicate that the mean scores between at least two groups are most likely not a random result, but a pattern that would continue should more respondents complete the survey. • Two-way ANOVA tests include another categorical independent variable to determine if the combination of two different independent variables (e.g., respondents’ age and the area in Boulder that respondents live) has a significant effect on mean scores. Statistically significant results mean the combination of the two independent variables do affect mean scores in a manner that is not a random result. DEMOGRAPHICS OF RESEARCH PARTICIPANTS Overall A total of 2,396 respondents opened the survey. Of those, 1,752 were included in this analysis.3 Most respondents whose answers were included in the analysis completed the survey on personal computers (Figure 1).4 2To help aid the reader, statistical significance in reported results are indicated by a fill pattern or italics applied to the data label. 3 There were 666 responses deemed “partials” by Survey Gizmo, meaning the respondent did not make it through the entire survey to the final “thank you” page. Upon closer inspection 36 of these were determined to have stopped responding in the final demographic section of the survey. These responses were included in the final analysis as none of the demographic questions were required. ATTACHMENT B. 16 10 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 1. Respondents by device or method of survey delivery (n = 1,752)5 Race and Ethnicity of Respondents Respondents were given the option of selecting all racial/ethnic background options to account for multi-racial/multi-ethnic persons. As a result, these are not exclusive groups. Most respondents indicated they were white or Caucasian (84%). When comparing survey respondents by self-identified racial and ethnicities to 2016 estimates we can see that those self-identifying as Hispanic or Latino are underrepresented.6 Figure 2. Respondents by race/ethnicity (n = 1752) 4 Those classified as Other/Unknown were a mixture of Linux or Chrome OS devices. It was unclear if a mobile or desktop device used. 5 10 total paper surveys were collected; this accounted for less than one percent of total responses. 6 2016 estimates come from the 2016 CENGAGE Learning, “Patron Profile Analysis” report provided to JVA by Boulder Public Library. 61% 36% 3%1% Personal Computer Mobile Device/Tablet Other/Unknown Paper Surveys 0.6% 0.9% 1.2% 1.3% 3.5% 3.8% 3.9% 5.6% 84.0% 1.1% 3.1% 0.4% 2.9% 8.4% 4.8% 87.7% 0.0%25.0%50.0%75.0%100.0% Black or African American Middle Eastern or North African Not listed Native American, American Indian or… Two or more races Hispanic or Latino Asian or Hawaiian/Pacific Islander Prefer not to answer White or Caucasian ATTACHMENT B. 17 11 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Ages of Respondents The respondents represented a variety of age groups. With just 3.4% of respondents identifying as under the age of 24, this age group is underrepresented in the survey.7 This is perhaps the result of the university’s library catering to the needs of the sizable number of college-aged students in Boulder. For purposes of analysis, respondents who indicated they were18 years of age or younger, or between the ages of 18 –24 years were combined with respondents who indicated that they were between the ages 25–34 years. The result is a “millennial” age group that encompasses respondents younger than 35 years of age (Figure 3). Figure 3. Respondents by age group (n = 1,688) Respondents by Gender Females represented approximately 74% of respondents (Figure 4). 7 There were 51 respondents between the ages of 18–24 years, and 9 respondents under the age of 18 years. According from the American Community Survey estimates, 18 to 24 year olds are 15.4% of the population in Boulder County. 19.8% 22.9% 18.1% 19.1% 20.1% Under 35 35-44 45-54 55-65 65 or older Commented [A1]: The median age of all Boulder residents is just under 30. Roughly 20% of the population is 35-44 Roughly 20% of the population is 45-64 10% is 65 or older. Commented [A2]: while obviously 74% female is high [Boulder is 49% female] it is not unexpected given our service population and previous library surveys ATTACHMENT B. 18 12 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 4. Respondents by gender (n = 1,702) Respondents by Income An annual household income of $50,000 or higher was indicated by 73% of respondents. The most frequent response for annual household income was $80,000 to $125,000 (Figure 5). A sizable number of respondents indicated that they preferred not to answer the question. Figure 5. Number of respondents by annual household income Respondents by Education Level Eighty-nine percent of respondents indicated that they have a college degree or higher, reinforcing that Boulder is a very well educated community. The most commonly selected education level was a postgraduate degree (49% of respondents). Respondents who attained less than a bachelor’s degree represented a very small 23% 74% 1%2% Male Female Trans/Gender variant/nonconforming Prefer not to answer 281 100 283 256 325 285 104 43 0 50 100 150 200 250 300 350 Prefer not to answer Under $20,000 $20,001 to $50,000 $50,001 to $80,000 $80,001 to $125,000 $125,001 to $200,000 $200,001 to $300,000 $300,000 or more Commented [A3]: Boulder median household income = $58K Boulder mean income = $92K Commented [A4]: 72% of Boulder's adult population has a college degree or higher ATTACHMENT B. 19 13 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com portion of the overall sample. Those with some college, a vocational or technical degree, high school diploma or equivalent and some high school made up 6%, 1%, 1% and 1% of the sample, respectively (Figure 6). Figure 6. Education level of survey respondents (n = 1,711) Because the majority of respondents had a high level of education, the results were grouped for the education levels with smaller numbers of responses for the analysis, as follows (Figure 7): • Postgraduate degree: respondents who completed a postgraduate degree • Bachelor’s degree: respondents who completed a bachelor’s degree and those who completed some postgraduate school • Less than bachelor’s degree: respondents who do not have a bachelor’s degree8 Figure 7. Respondents by education category (n = 1,676) 8 Even with combining the groups, the discrepancy between numbers of respondents made the analyses by education level more prone to Type 1 error in tests of group comparisons whereby a “false positive” of inferences of group differences may occur. 49% 10% 30% 1%6% 1%1%2%Postgraduate degree Some postgraduate school College degree Trade or vocational certification Some college High school graduate or equivalent 50% 41% 9% Postgraduate degree Bachelor's degree Less than bachelor's degree ATTACHMENT B. 20 14 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Respondents by Location of Residence The majority of respondents live in the city of Boulder (78%: Figure 8). North Boulder, South Boulder and Central Boulder were the most commonly selected neighborhoods by survey respondents (Figure 9). When comparing responses to total population by census tract data, the number of respondents for the neighborhood of The Hill/University appears to be underrepresented. The Hill/University neighborhood represents approximately 10% of Boulder’s population.9 It is important to note questions related to neighborhoods were self -selection questions where respondents chose the area of Boulder in which they live. As such, these neighborhoods do not have hard, defined boundaries. Due to this, comparisons of neighborhoods should be viewed as approximations of results for these neighborhoods.10 Figure 8. Respondents by location of residence (n = 1,707) 9 For this comparison, population figures from the American Community Survey 2015 estimates for census tracts 124.01 and 123 in Boulder County to come up with a total population of 13,619. The boundaries of these two census tracts do not match exactly with the boundaries of the The Hill/University neighborhood. 10 For example, a respondent living on Hawthorne Avenue might consider themselves living in North Boulder as they are north of the downtown area when in fact their address would be categorized as Central Boulder. 78% 14% 8% City of Boulder Unincorporated area of Boulder Other area outside of Boulder County ATTACHMENT B. 21 15 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 9. Respondents by neighborhood (n = 1,557) After running a series of t-tests to compare areas with fewer respondents with neighboring geographic areas, a few categories were combined for the purpose of analysis (Figure 10). A map showing the approximate geographies used for geographically based comparisons can be found in Appendix A. The changes made to the categories were: • Respondents who selected Palo Parkway were combined with respondents from North Boulder.11 • Respondents who selected Southeast Boulder were combined with respondents from South Boulder.12 • Respondents who selected The Hill/University were found to have differences in mean scores for numerous items and were not combined with either those from South Boulder or Central Boulder.13 Due to these differences and the limited 11 The low number of respondents who selected Palo Parkway as their area of residence made t- tests unreliable. This combination was based on geography. 12 When comparing Southeast Boulder to South Boulder the only responses to be flagged as statistically significant were related to: the library being a good place for food or beverages (p<.01), the importance of free concerts and cinema for the community (p<.01) and the importance of civic engagement for the community (p<.05). 13 When comparing responses for participants who selected the The Hill/University to Central Boulder, statistically significant differences at a 95% level of significance where found in: allocation of capital funds towards the Canyon Theatre, importance of learning to read for the (footnote continued) 19% 9% 10% 25% 2% 20% 3% 4% 7%1%1%Central Boulder East Boulder Gunbarrel North Boulder Palo Parkway South Boulder Southeast Boulder The Hill/University Other/None of the above Don't know/Not currently housed Prefer not to answer Commented [A5]: Again, as I said in June, I think this data is more nuanced. 1. We allowed residents to self-identify. I have spoken to folks who define "north" as everything north of 'Balsam' or "iris' or others who say "norwood ave.' Fully 25% of all respondents indicated they were from North Boulder. The BVCP estimates the population around 12-16%. Library estimates are 16%, or roughly 15% of the overall population. So was the overdetermination of the self identifying boundaries a contributing factor? 2. for those folks who indicate using north boulder the % who want a new library is as high as gunbarrel. fig. 27 3. the real difference is not between Gunbarrel and North Boulder. The real difference is GB/North Boulder and the rest of the community. Table 2. ATTACHMENT B. 22 16 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com number of participants self-selecting The Hill/University neighborhood, group comparisons using geographic neighborhoods will not include The Hill/University respondents in order to minimize the chance of Type 1 error. Figure 10. Respondents by region of Boulder in which they live (n = 1,363) Respondents by Length of Boulder Residency Respondents were asked to indicate their length of residency in Boulder by selecting from several options ranging from less than a year to 30 or more years. For an alysis purposes, the responses for the ranges were combined into the following three groups (Figure 11): • Recent Boulder residents: respondents who have lived in Boulder for four or fewer years. • Established Boulder residents: respondents who have lived in Boulder for 5–19 years. • Long-time Boulder residents: respondents who have lived in Boulder for 20 or more years. community, importance of opportunities to be creative for the community, importance of inclusivity for the community, and importance of safe places for children in the community. When comparing The Hill/University participants’ responses to those indicating living in South Boulder, statistically significant differences at a 95% level of significance were found in: the likelihood of respondents to support a tax increase for the purpose of raising funds for the library, the library being a good place for reading or studying, the library being a good place for food and beverage, the library being a good place for children and youth, the importance of learning to read for the community, and the importance of safe spaces for children. 22% 10% 12%30% 26% Central Boulder East Boulder Gunbarrel North Boulder South Boulder ATTACHMENT B. 23 17 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 11. Respondents by length of residence in Boulder (n = 1,560) Respondents’ Household Occupants Respondents were asked about their household makeup (Figure 12). Specifically, respondents were asked if any of the following lived in their household: • Children under the age of 5 • Children ages 6 to 12 • Teenagers ages 13 to 18 • Seniors ages 65 or older • Persons with disabilities Figure 12. Respondents’ household makeup A binary variable representing respondents who have children and those who do not have children under the age of 18 in their households was created for comparison 26% 37% 37% Recent Boulder residents Established Boulder residents Long-time Boulder residents 264 303 201 371 82 0 50 100 150 200 250 300 350 400 Children age 5 or younger Children ages 6-12 Teenagers ages 13-18 Seniors ages 65 or older Persons with longterm disabilities ATTACHMENT B. 24 18 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com purposes. Respondents who had children under the age of 18 in their households represented 35% of respondents (Figure 13). Figure 13. Respondents who have children under the age of 18 in their household (n = 1,752) 65% 35% No children in the household Children in the household Commented [A6]: This represents a data point that reflects our user base but may be indicative of an overall skewing of the results of the survey. On the whole Boulder households with children is estimated to be 20-22% ATTACHMENT B. 25 19 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com FINDINGS The first few questions of the survey were designed to gauge the level of engagement respondents had with library locations and the library staff. These data points were used as points of comparison. Library Usage Most respondents use the Mmain Llibrary. Respondents were asked which library they use most frequently. The Mmain Llibrary was by far the most commonly selected library, followed by the George Reynolds and Meadows Bbranch Llibraries. Only 26 respondents selected the option “I do not visit any library” (Figure 14). For analysis purposes, responses were combined for those who primarily visited a branch library for comparison with responses for those who primarily visit the Mmain Llibrary (Figure 15). Figure 1414. Percentage of respondents who most frequently use the various library locations (n = 1,746) 67% 12% 11% 5% 1% 1%2%1% Main Library George Reynolds Branch Library Meadows Branch Library NoBo Corner Library Carnegie Branch Library I do not visit a library more often than others I visit a library/libraries that are not Boulder Public Libraries Commented [A7]: this mirrors library usage overall. ATTACHMENT B. 26 20 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 15. Percentage of respondents who most frequently use the main library or a branch library (n = 1,662) Comparison of In-Person and Online Visits to the Library Most respondents are frequent visitors to the library. Respondents were asked to indicate how frequently they visited a library in person and how often they utilized the library website or a library app. Most respondents indicated they visit a library on a fairly regular basis with 72% of respondents indicating using the library either once or twice a month or on a weekly basis. The option for “every now and then but not within the past year” was selected by just 2% of respondents (Figure 16). Figure 16. Frequency of in-person library visits (n = 1,718) Respondents frequently make use of the library website or app. While lower than the number of respondents who frequently visit a library, most respondents (64%) indicated using the library website or app either once or twice a month (Figure 17). 70% 30% Main Library Branch Library 35% 37% 26% 2% On a weekly basis Once or twice a month Every now and then throughout the year Every now and then but not within the past year ATTACHMENT B. 27 21 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 17. Frequency of library website or library app usage (n = 1,743) Responses to the library usage questions on in-person visits and use of the website or app were used to create a new variable representing how respondents use the library (Table 1). Most respondents were classified as “Power Users” indicating they frequently visit a library and frequently use either the website or app to interact with the library online. Table 1. Classification of library user types How often do you visit a library? • Every now and then throughout the year • Every now and then but not within the past year • On a weekly basis • Once or twice a month How often do you use the library website or app? • On a weekly basis • Once or twice a month Online User (n = 137, 8%) Power User (n = 978, 57%) • Every now and then throughout the year • Every now and then but not within the past year • Never Infrequent User (n = 346, 20%) In-person User (n = 250, 15%) 38% 26% 23% 6% 7% On a weekly basis Once or twice a month Every now and then throughout the year Every now and then but not within the past year Never Commented [A8]: 72% of respondents self-select as some kind of "power user." This is way higher than normal. A normal % would be between 35-50%. A couple of considerations: 1. this may reflect a bias in the survey based on mailing to our newsletter recipients. 2. we are one of the busiest libraries in the state. We may indeed have a higher % of power users than normal. ATTACHMENT B. 28 22 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Staff Interactions Frequency and Rating of Respondents’ Interactions with Library Staff Seeking assistance from staff Staff are more often needed for assistance finding materials than for help with research. Respondents were asked how often they requested assistance from a librarian. Most respondents indicated that they rarely asked a librarian for help with research and more often ask for assistance with finding materials (Figure 18). Figure 18. Comparison of how often respondents ask a librarian for help with finding materials and with research (Finding materials, n = 1,720; Research, n = 1,721) Rating staff interactions Respondents rate highly their satisfaction with staff interactions. Overall, when asked to rate their interactions with library staff, respondents indicated a high degree of satisfaction. On a scale of 1 to 10, where 1 is very unsatisfactory and 10 is very satisfactory, overall mean scores for staff interactions were an 8.5 out of 10. Satisfaction scores by frequency of interaction with library and library staff Respondents who visit the library more often indicate a higher satisfaction with staff interactions. The difference between responses for those who visited a library on a weekly basis and once or twice a month, and those who visited a library every now and then throughout the year, was just less than half a point (Figure 19). This difference 105 755 701 159 644 732 305 40 0 100 200 300 400 500 600 700 800 Never Rarely Sometimes Frequently How often do you ask a librarian for help finding materials? How often do you ask a librarian for help with research? ATTACHMENT B. 29 23 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com was found to be statistically significant, meaning the results are not due to random chance but an observed pattern.14 Figure 19. Average rating for staff interaction by frequency of library visit 15 Respondents who most sought help from staff finding materials rated interactions highest. Mean satisfaction scores for staff interaction increased the more often staff were asked for assistance finding materials (Figure 20). When comparing those who sought frequently and those who never sought help the difference was found to be statistically significant.16 Staff satisfaction ratings follow a similar trend when examining them by how often respondents sought help from staff with research. The exception to this was that those respondents who sought help with research “frequently” rated their interactions with staff lower than those who did so less frequently (Figure 20). However, this appears to an effect caused by an outlier. 17 14 F(3, 1,615) = 7.738, p<.001. 15 Bold and italics are used to indicate difference of statistical significance. 16 F(3,1,617) = 2.892, p < .05. 17 Only 40 respondents indicated frequently seeking help with research. Of those, 27 rated their interaction with staff either a 9 or 10. One respondent rated their interaction a zero, and thus appears to be an outlier that is pulling that rating down. 8.57 8.67 9.05 9.1 6 7 8 9 10 Every now and then but not within the past year Every now and then throughout the year Once or twice a month On a weekly basis Axis TitleATTACHMENT B. 30 24 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 20. Average rating for interaction with library staff by frequency of seeking help from librarians18 Staff Interaction Summary Patrons seek assistance from staff to help with finding materials more often than they seek help with research. Most survey respondents indicated seeking assistance from library staff rarely or sometimes. When compared to the frequency of seeking assistance for research, where respondents mostly indicated either never or rarely seeking assistance, we see that assistance finding materials is the primary reason patrons seek out help. Overall, respondents are satisfied with their interactions with library staff. Furthermore, it was shown that respondents who visited the library more and respondents who sought assistance from library staff more often rated their interactions with staff higher. Library Strengths In order to gauge the library’s perceived strengths , survey respondents were asked to rate their level of agreement with a series of statements about what the library was good for. Ratings were given using a 5-point Likert scale.19 A summary of question prompts and ratings can be seen below in Figure 21. 18 For this chart statistically significant differences are bolded. 19 The scale was scored as follows: Strongly disagree = 1, Disagree = 2, Neither agree nor disagree = 3, Agree = 4, Strongly Agree = 5. 9.25 8.78 8.97 9.08 8.92 8.97 8.65 8.89 6 7 8 9 10 Frequency of seeking help finding materials from librarian Frequency of seeking help with research from librarian Never Rarely Sometimes Frequently ATTACHMENT B. 31 25 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Library seen as a good place for youth and children. With an average rating of 4.4 out of 5 this was the highest rated item. Other items respondents agreed were strengths included: attending and participating in community events, attending programs and reading or studying (Figure 21). Library not rated well for non-community event socializing. With the library rated lowest on being a good place for conducting business and meeting with friends, it appears respondents do not view the library as a good place for socializing as the items respondents rated the lowest were: meeting with friends, eating lunch or getting a beverage, and conducting business. Activities all commonly associated with personal or business meetings. Figure 21. Average rating of responses about library strengths Library Strengths Comparison by Group A series of tests comparing how respondents across different categories (e.g., demographics, type of library user, where respondents live in Boulder, length of residence in Boulder, and whether or not the respondent primarily used the Mmain Llibrary or a branch library) rated the library on what it was good for reveals numerous statistically significant differences. By Primary Library Visited Main Llibrary seen as more conducive for meeting friends and getting food or beverages. Respondents who primarily visit the main library rated the library better as a place for both meeting with friends and for eating lunch or getting a beverage than those 2.9 3.02 3.32 3.66 3.75 3.93 3.97 4.16 4.16 4.18 4.4 1 2 3 4 5 Conducting business Eating lunch or getting a beverage Meeting with friends Relaxing Hands-on learning Seeking help with book recommendations Seeking help with research Reading or studying Attending programs Attending and participating in community events Youth and children Where 1 = Strongly Disagree and 5 = Strongly Agree The library is a good place for… ATTACHMENT B. 32 26 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com who primarily visit a branch library (Figure 22). These differences were found to be statistically significant, meaning results were not due to a random chance but a pattern observed in the data.20 With the recent renovations to the Mmain Llibrary undergoing renovations to create more open spaces and bringing in Seeds Cafe to provide patrons with a place to purchase food and beverages, it is perhaps expected the Mmain Llibrary would rate higher. However, even if users who primarily frequented branch libraries were removed, the scores given by users who frequent the Mmain Llibrary would still put these two items towards the bottom of library services that respondents value. Figure 22. Library strengths by whether respondents frequent Mmain Llibrary or branch libraries By Age Group An examination of mean scores for library strengths across age groups yielded numerous statistically significant differences. Youngest age group rated the library highest for being a good place for reading or studying. The 35 and younger age group rated the library highest for being a good place for reading and studying when compared to age groups 45 and older. This is perhaps a reflection of this age group living in shared housing arrangements or attending university (Figure 23).21 Respondents ages 35–44 rated the library highest for being a good place for hands-on learning and for children and youth. When examining the scores for what the library is good for, the 35–44 age group scored these two items highest. When comparing scores for the library being a good place for children and youth, the difference 20Eating lunch or getting a beverage: t(1,622)=11.653, p< .001; Meeting with friends: t(1,632)=6.085, p<.001. 21 F(4,1,662)=7.794, p<.001. 3.23 3.43 2.59 3.12 1 2 3 4 5 Library a good place for…eating lunch or getting a beverage Library a good place for…meeting with friends Where 1 = Strongly disagree and 5 = Strongly Agree Branch Library Main Library Formatted: Font: 9 pt ATTACHMENT B. 33 27 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com in mean scores between those ages 35–44 and all other groups was found to be statistically significant.22 When mean scores for the library being a good place for hands- on learning are compared between those ages 35–44 and those ages 65+, the differences are statistically significant (Figure 23).23 Respondents ages 65+ consistently rate the library lower than other age groups. On nearly every item for this section of the survey, the 65+ age group rated the library either lower than every other age group or second lowest of all the age groups.24 The lone exception to this pattern is ratings for the library being a good place for getting help with research. This could be interpreted numerous ways: perhaps there is a lack of awareness of various library resources and programmings, or there may be technological barriers related to accessing library resources, or the library’s resource offerings do not fit this age group’s needs (Figure 23). Figure 23. Responses to "I think the library is a good place for..." by age group25 By Those with Children in Their Households Respondents with children rate the library higher for being a good place for youth and children. When examining mean scores for respondents with children under the age of 18 in their household to those without children under the age of 18, we see that 22 F(4,1,651)=8.692, p< .001 23 F(4,1,628) = 2.681, p< .05; library is a good place for “reading or studying,” F(4,1,662) = 7.794, p< .01. 24 The effect can be seen in Figure 23, but also applies to nearly all other items survey respondents were asked to rate. 25 Bold indicates differences of statistical significance. 4.38 4.45 3.79 4.21 4.63 3.85 4.08 4.4 3.73 4.17 4.32 3.74 3.97 4.21 3.64 1 2 3 4 5 Reading or studying Children and youth Hands-on learning Where 1 = Strongly Disagree and 5 = Strongly Agree 65+ 55-54 45-54 35-44 Under 35 Commented [A9]: This number has been shifting dramatically over the past 20 years but this is one of the the highest % I have ever seen with regard to not using staff. 1. supports the idea that the public does not use the library for 'information.' 2. self-service is working, self-check, improved PIKA. 3. a disproportionate # of power users may also explain part of this data. The people who filled out the survey are familiar with how to search on their own. 2. Commented [A10]: I do not disagree with Aaron's interpretation, but I also would not want to overstate it. The fact is respondents 65+ have rated libraries lower than all other age groups for as long as I have been in libraries. I am not sure how to explain it. Commented [A11]: Is fair to say that all respondents rate the library as a good place for children? IMO the fact that respondents with children rate this slightly higher is less relevant but still worthy of noting. ATTACHMENT B. 34 28 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com respondents with children in their households rate the library as higher for being a good place for youth and children (Figure 24). This difference is statistically significant meaning that it is due to something other than random chance.26 While the difference is of just 0.4 and both scores are above a 4, indicating both groups agree that the library is a good place for children and youth, the finding indicates that those who have children more strongly believe the library is a good place for their children to be. Figure 24. Mean scores for the library being a good place for children and youth by those who have children in the household and those who do not Library Strengths Identified in Focus Groups Through the focus group discussions, four primary themes emerged concerning identified strengths.27 Facility and Amenities Participants agreed that one of the top strengths of the library has to offer is its look and feel. While all locations strive to be so, the Mmain Llibrary “is especially welcoming and comfortable,” as one participant put it. Moreover, accessibility also seems to be an important asset. • Architecture and atmosphere. The architecture and interior design provide a high level of appeal. The aesthetics of the building itself plus its closeness to the creek are assets of note that pull people in. Additionally, windows and bridges create a sensation of open space that enhances the overall atmosphere. • Location. Participants spoke specifically of the convenience of both the Mmain branch Library and the Meadows Bbranch. 26 t(1,714) = 58.952, p<.01. 27 In the focus groups, the prompt asked respondents to list their favorite thing about the library other than the availability of books. 4.62 4.29 1 2 3 4 5 Children in the household Without children in the householdWhere 1 = strongly disagree and 5 = strongly agreeThe library is one of my favorite places in Boulder. The Mmain Llibrary is a beautiful building located near the creek. -Survey respondent ATTACHMENT B. 35 29 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com They shared that each of these are easy to access due to its location as well as its free parking. • Meeting spaces. Open spaces, study rooms and meeting rooms available for reservation are well received options for participants to spend time in the library, get work done and meet with others. • Computers. The computer room and the availability of computers for use by the general public are considered strengths. • Makerspace. The Makerspace, or Building BLDG 61, was one of the most recognized and appealing aspects of the library that pulls people in, especially the younger demographics. Participants mentioned that the fact that they “let you build whatever you want” and the idea of joining together a variety of projects and clinics to create things make this a unique asset. One participant commented on the You Fix It clinic saying it “is a great asset to the community, enabling people to learn how to fix things around the house, helps reduce waste, and empowers people.” • Seeds Café. All the groups mentioned the café located in the first floor of the Mmain branch Library as a convenient location to swing byvisit when they are at the library. Library Staff Focus group participants were very positive regarding their interactions with staff interactions. • Staff knowledge. Participants pointed out that the staff and the librarians are “very knowledgeable.” Participants perceive them as being “real resources” that are always available to help and answer questions, which, according to one participant, is especially true and important for homeschooled kids. Moreover, participants feel they can count on staff to give good book recommendations. • Staff friendliness. Participants all agreed that staff at the Boulder Llibraries more often than not put in the effort to be friendly and helpful when they visited. One parent who is homeschooling her children spoke about how the staff know her children by name and felt staff were invested in her children’s education due to the amount of effort put into their recommendations and assistance. Community Reach A variety of elements that expand the library’s positive impact beyond the boundaries of its buildings were also discussed. • Family friendly. The library is a family friendly space that offers a variety of resources for parents and their children to enjoy together. • Inclusive community feel. The library seems to offer an inclusive sense of community that participants enjoy. A participant commented: “They make me feel welcome. I can be an introvert but I can also be around people and that makes me feel very welcome. The people are great.” Whether it is families or individuals, there appears to be something for everyone. Commented [A12]: Is the parking comment speaking to both locations or just the Meadows Branch Library? ATTACHMENT B. 36 30 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com • Events. The diverse variety of events offered by the library allows people beyond frequent library users to access many of its great resources. Such events include community art exhibits, live performances, concerts, lectures, literature fairs and other cultural events. “This is a really important aspect of what the library provides,” a participant noted. A wide variety of events that are free push the library’s impact beyond its walls. Programmings The diverse programmings offered to different groups within the library seems to be very well received by its users. • Classes. Classes such as Boulder Reads, GED courses and the ESL program were mentioned as important assets. • Children’s programs. Programmings targeting children was one of the most discussed items during conversation. Participants heavily commented on programs such as story time, musical story time, summer reading programs, special events for children ages 0–5 and children-specific spaces with toys. They noted that librarians not only know what they are doing but that they put a lot of passion into their work. Besides being a good resource for the kids, parents stated that these are great resources for them as well. “The librarians teach us how to do the work we need to do at home with our kids.” Participants mentioned how valuable it is to have these kinds of programs every day of the week at all the different branches. Moreover, children’s programs were especially liked and conversed about among Spanish speaking participants, who mentioned the importance of programmings for children for their families as an effective way to become more involved in the community and form connections. Adult programs Participants also noted the importance of having programmings that caters to adults populations. As one participant put it: “I like that they are doing something for the people who pay the taxes.” Cooking with honey, Sketch with AutoCAD, and Make Your Own Coffee were among the class titles mentioned during discussion. While it seems that these kinds of programs are not as frequently offered as some of the ki nds programs, participants are aware that they exist and are interested in seeing more of them. Areas of Convergence and Divergence between Survey Respondents and Focus Groups Convergence Library has solid offerings for children. With both survey respondents and focus group participants highlighting the good work being done to reach children, this is likely the top area of convergence between respondents in the two methods. ATTACHMENT B. 37 31 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Staff seen as strength. Focus group participants had plenty of positive words to say about library staff and survey participants generally rated their interactions with library staff quite positively, too. Divergence Makerspace. Survey participants did not rate the library as being good for hands-on learning experiences, yet the Makerspace was discussed as a strength during multiple focus groups. Perhaps this difference is due to a lack of awareness of the Makerspace and all it offers; each time the Makerspace was brought up in discussion at the focus groups there was at least one person who had not heard of it. Seeds Café. Focus group participants had nothing but positive things to say about the café located in the main library, yet survey participants rated the library quite low for being a good place to get lunch and a beverage. Library Strengths Summary Library widely considered a good place for children and youth. This item was rated higher than all other items overall. When examining scores for respondents with children under the age of 18 living in their household, the mean is even higher. Focus group participants noted the quality of children’s programmings available at the library, specifically story-time and bilingual activities were most impressive. Those who visit the Mmain branch Library see the library as a better place to meet with friends and get food or a beverage. With the addition of Seeds Café at the Mmain Llibrary, respondents who primarily visit the Mmain Llibrary rated the library higher as being a good place for food and beverage than those who primarily visit a branch library. Additionally, those who primarily visit the Mmain Llibrary rated the library higher as being a good place for meeting with friends than did those who visit a branch library. It appears the Mmain Llibrary’s recent additions have helped it improve for these items. However, there is still room for growth. Library seen as a good place for reading and studying by the youngest age group. When compared to all other groups, those ages 35 and younger rated the library highest for being a good place to study or read. With this age group being the most likely to be in school, it appears the library is rated highest in providing reading and studying space to those who need it the most. Respondents ages 65+ consistently rated the library lower on nearly all items. The oldest age group consistently rated the library lowest or among the lowest on nearly every item. This is perhaps indicative of an awareness gap or accessibility barrier. Allocating Library Funds To assess what investments respondents valued, respondents were asked to allocate a percentage of capital funds towards building projects and to allocate operating funds towards library services. Answers to these questions were compared using the average allocation figure and a total allocation figure (respondents’ answers were multiplied by ATTACHMENT B. 38 32 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com 100 to theoretically give each respondent $100 dollars to allocate for each question).28 Response options for the allocation of capital funds can be seen below in Figure 25 and response options for the allocation of operating funds can be seen below in Figure 28. Allocating Capital Funds Average allocation Respondents who want a new library allocated sizable portions of funds to that end. When examining the average allocations, respondents who selected allocating funds towards a new library on average allocated nearly 40% of their funds to this (Figure 25). Figure 25. Average allocation percentage of capital funds Total allocation Survey respondents want current facilities to be maintained at a high level. Due to the large number of respondents (36.6%) who allocated funds towards maintaining the current facilities at a high level and the high average percentage of allocation, the total amount allocated towards maintaining facilities at a high level is nearly three times as high as the second highest item (Figure 26). Although maintaining the current facilities at a high level is the most popular use of funds, it is difficult to determine what respondents 28 In designing the survey, this question was presented as a percentage in order toto avoid respondents’ answers being influenced by the amount they were allowed to allocate. 16.5% 17.4% 17.7% 18.9% 20.6% 20.8% 35.1% 36.6% 39.0% 0.0%10.0%20.0%30.0%40.0%50.0% Expand venues for community meetings (n = 861) Improve the Canyon Theatre (n = 708) Expand venues for performing arts programs (n = 895) Interior remodel of the library nearest my neighborhood (n = 465) Hold onto the funds for a future project (n = 795) Expand the Makerspace (n = 795) Other (n = 487) Use it to maintain current facilities at a high level (n = 1372) Building new library in my neighborhood (n = 369) ATTACHMENT B. 39 33 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com want to see, exactly. Perhaps this is a reflection ofreflects patrons wanting the newly remodeled Mmain Llibrary maintained. Building a new library is a priority for a subset of respondents. Despite being the item with the highest average allocation, building a new library in my neighborhood ended up with the fourth lowest total allocation (Figure 26). Figure 26. Total of allocated capital funds (each respondent allocated $100) Allocating funds towards “Other” projects The item “other” ranks toward the top for both average allocation and total allocation. Further examination shows that many respondents took the opportunity to make requests outside the concept of capital funds. The most common request under the other item was more access to books and media in both physical and digital formats. Respondents also allocated funds to this item to specifically indicate where they would like a new library. These respondents overwhelmingly indicated North Boulder was a preferred location, whereas a few respondents indicated Gunbarrel as a preferred location. Most of the responses included suggestions that are more pertinent to the question regarding operating funds discussed in the section below. Group Comparisons for Allocation of Capital Funds By Where Respondents Live Gunbarrel residents strongly desire a new library. Gunbarrel respondents were the only area to allocate more funds towards a new library than towards maintaining current facilities (Table 2). $8,769 $12,301 $14,185 $14,395 $15,816 $16,362 $16,575 $17,090 $50,261 $0 $20,000 $40,000 $60,000 Interior remodel of the library nearest my… Improve the Canyon Theater and Gallery Expand venues for community meetings Build a new library in my neighborhood Expand venues for performing arts… Hold onto the funds for a future project Expand the Makerspace Other Use it to maintain current facilities at a… ATTACHMENT B. 40 34 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Some North Boulder residents want a new library. There appears to be a segment of North Boulder residents who desire to have a new library location. This can be seen in the comments for those allocating funds towards an “other” project. However, despite the sample containing over twice as many respondents who self-identified as being from North Boulder, the total allocation is less than the total amount allocated by residents who self-identified as being from Gunbarrel (Table 2). For residents of North Boulder, expansion of the Makerspace received more total allocation of funds than did the building of a new library (Table 2). However, a close examination of average allocation for North Boulder residents shows that the average allocation for the Makerspace was 22%, compared to 40% for building a new library. This indicates that those in North Boulder who want a new library do so fervently. Table 2. Ranking total allocation of capital funds by where Boulder respondents live. Rows represent descending order of priority (most money to least) Central Boulder East Boulder Gunbarrel North Boulder South Boulder Maintain current facilities ($8,585) Maintain current facilities ($4,357) New library ($5,260) Maintain current facilities ($11,206) Maintain current facilities ($11,433) Hold onto funds ($3,142) Hold onto funds ($1,573) Maintain current facilities ($3,435) Makerspace ($4,224) Hold onto funds ($3,671) Makerspace ($3,051) Performing arts space ($1,317) Performing arts space ($1,058) New library ($4,198) Makerspace ($3,541) Performing arts space ($2,803) Community meeting space ($1,260) Interior remodel ($1,050) Hold onto funds ($3,851) Performing arts space ($3,368) Canyon Theatre ($2,749) Makerspace ($1,110) Community meeting space ($1,035) Performing arts space ($3,485) Community meeting space ($3,150) Community meeting space ($2,424) Canyon Theatre ($879) Makerspace ($904) Canyon Theatre ($3,287) Interior remodel ($2,740) Interior remodel ($1,096) New library ($632) Hold onto funds ($886) Community meeting space ($3,133) Canyon Theatre ($2,094) New library ($836) Interior remodel ($612) Canyon Theatre ($672) Interior remodel ($1,521) New library ($600) Respondents from North Boulder who primarily use the Mmain Llibrary value a new library less than those who primarily use a branch library. North Boulder Commented [A13]: Error? I think the % of respondents who allocated funds toward maintaining current facilities is higher than 36.6%. 36.6% is the average amount of funds that roughly 75% of the respondents indicated. right? Formatted: Font: Bold ATTACHMENT B. 41 35 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com residents who indicated primarily using a branch library allocated nearly twice as much (58.8%) as those who indicated primarily using the Mmain Llibrary (31.2%) (Figure 27).29 One focus group respondent who lived in North Boulder described her preference for the Mmain Llibrary as she felt the hours of the Nobo Corner Library were too restrictive and it was not “fun” to visit. She did note that the Nobo Corner Librar y was useful for an after- hours book drop-off point. Respondents from Gunbarrel allocated a majority of funds to building a new library regardless of whether they primarily use the Mmain Llibrary or a branch library. Gunbarrel residents who primarily use the Mmain lLibrary allocated an average of 57.9% of capital funds towards a new library. Those who indicated primarily using a branch library allocated a slightly higher figure of 60% of available capital funds (Figure 27). Figure 27. Average percentage of funds allocated towards building a new library by where respondents live in Boulder and by where they primarily use a library Summary of Capital Fund Allocation Overall, library patrons value existing library facilities and want them maintained at a high level. By far the most common destination for allocation of capital funds was maintaining current facilities. 29 Multiple assumptions necessary to run a two-way ANOVA test were violated by the data, so the data presented here is descriptive and not statistically significant. 33.4% 58.5% 40.6% 38.9% 17.1% 57.9% 31.2% 36.4% 33.4% 60% 58.8% 44% 0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0% East Boulder Gunbarrel North Boulder Overall Branch Library Main Library Total ATTACHMENT B. 42 36 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Gunbarrel residents want a new library in their neighborhood. With an average allocation of nearly 60% towards a new library being built, Gunbarrel was the only neighborhood to allocate more funds towards a new library than any other capital fund destinationoption. Some North Boulder residents want a new library. North Boulder residents who primarily use the Mmain Llibrary allocated, on average, fewer capital funds towards building a new library than did those who primarily use a branch library. Allocation of Operating Funds In addition to capital funds, respondents were also asked to allocate operating funds in order to gauge the services respondents valued. The four options were: more physical media (books, DVDs, CDs, etc.); more digital media (e-books, audiobooks, streaming movies, etc.); more library staff; and more community space. Respondents value physical media. Both the highest average allocation and the greatest total allocation of operating funds went towards more physical media (Figure 28 and 29).30 Figure 28. Average allocation percentage of operating funds 30 Respondent’s answers were multiplied by 100 to theoretically give each respondent $100 dollars to allocate the question. 28.4% 28.4% 35.6% 40.1% 0.0%10.0%20.0%30.0%40.0%50.0% More community space More library staff More e-books, audiobooks, streaming movies, etc. More books DVDs, CDs, etc. ATTACHMENT B. 43 37 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 29. Total allocation of operating funds Group Comparisons for Allocation of Operating Funds By Age Group Older age groups allocate more towards physical media. Comparing the allocation of operating funds by age group reveals statistically significant difference in how the oldest age groups allocate funds towards physical media compared to the youngest age groups.31 Each age group allocated, on average, more towards books than did the age group and groups younger than them (Figure 30). The difference between the 65+ age group and the rest of the age groups is statistically significant. Similarly, the difference between the 55–64 year age group and both the under 35 years of age group and the 35–44 year age group is statistically significant, indicating these results are not due to random chance but to an observed pattern. Figure 30. Average percentage of operating funds allocated towards more physical media by age group 31 F(4,1,341) = 14.950, p< .01 $26,657 $31,807 $45,812 $55,485 $- $20,000 $40,000 $60,000 More community space More library staff More e-books, audiobooks, streaming music, etc. More books DVDs, CDs, etc. 33.8% 38.4% 38.5% 43.4% 46.3% 0.0%10.0%20.0%30.0%40.0%50.0% Under 35 35-44 45-54 55-64 65+ ATTACHMENT B. 44 38 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Addressing the “Other” Allocation Comments from Capital Funds Allocation Question As previously mentioned, a number ofseveral participants used the “other” item to allocate capital funds for library materials purchased by operating funds. The most common request under the other item was to use the funds to increase the library’s physical and digital collections. Some of the other more common requests were to allocate funds:  To address the perceived issues created by the homeless population in the library (i.e., occupied seating and issues of safety)  For more activities and programs for children  Increase access through drop off areas or mobile libraries  To offer more events such as author readings  To extend the hours the libraries are open Library Resource Allocation: Focus Group Discussions In the focus groups, participants engaged in a conversation about what they would like to see more of from the Boulder Public Library and what they would be willing to see the library do less of. For the discussions on what focus group participants would like to see more of, participants were given the opportunity to vote on what they would most like to see the library do more. For the section on what focus group participants were willing to see the library do less of, each suggestion was discussed with opposing viewpoints voiced. Want to see the library do more of Diffusion and communication of all that the library does While there is are a wide variety of resources and programmings available frequently and for free, focus group participants agreed that one of the most important areas of improvement for the library is “getting the word out about all they offer .” A physical booklet sent to community homes, a more streamlined website, website links on other Boulder sites, paper resources available to all residents, using the NextDoor website, more publicity with the newsletter and advertisements on Channel 8 were mentioned as potential vehicles for communicating what is available in the library. Additionally, participants pointed out that a more consistent language and labeling of resources such as Building BLDG 61 and Canyon Library would streamline information for those who are not aware of the library’s resources. Participants all agreed they would like to see the popularity of the library grow and for them to “bring different kinds of people other than those who already visit.” Digital experience Another priority identified in the focus groups was an improved digital experience for library users. Besides having a wider selection of digital books, participants agree that Commented [A14]: Is this supposed to be Theater? ATTACHMENT B. 45 39 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com the library could do more to make their digital space more appealing and useful. They mentioned the following as potential areas of improvement: notify the holder when a book cannot be found, create a more streamlined system for accessing digital books, include Overdrive as opposed to Hoopla to shorten waiting time and improve the website to make it more user friendly, particularly the mobile version. Classes Providing more classes to adults was another idea discussed in multiple focus groups. Participants mentioned wanting to see more technology classes such as computer programming, coding, and smartphone use. Additionally, participants also mentioned including more general art classes as part of the programming offerings. Children’s Programs Further and improved programmings for children was also a top topic of discussion. Users with children listed more after and summer school programs for grades K–5, classes for elementary school children and Latino families, children’s crafts hands-on classes and reading clubs or groups for kids as wanted additions. Community Forums Participants heavily discussed the possibility of using the library as a safe space to hold community forums for discussions. They mentioned wanting to be engaged in more political discussions, conversations with community leaders and more cultural gatherings. The library seems to be an adequate, neutral and nonpartisan venue where people can voice their opinions and engage in conversations with others wanting to address similar issues. Other Priorities Participants also mentioned the following as potential areas of improvement: • Increase speaker series. Establish an annual speakers series to bring top and popular authors to Boulder. Also, increase book fairs, author signings and other literature events. • More film screenings. Participants would like to see an increase in the frequency and variety of film screenings. • Easier parking. While parking for the first three hours is currently free, the kiosks are not the most convenient method of accessing parking for those who drive to the library. • Added creative spaces. Multiple participants viewed the Makerspace as one of the major assets of the library. However, many focus group participants expressed difficulty in connecting with the Makerspace due to barriers of availability and class sizes. Participants think there could be more convenient and accessible programs or classes to join, as well as alternative places to gather and create. ATTACHMENT B. 46 40 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Willing to see the library do less of Participants were asked what they would be willing to have the library stop doing or do less of as a way to free up time and resources to incorporate the ideas they generated for what they want to see more of. Many participants had difficulty generating ideas as they felt all of the library’s offerings were worthwhile; others expressed difficulty because they did not feel familiar enough with everything the library offers. The highlights presented here do not represent ideas that reached the same levels of agreement as the ideas for what focus group participants would like to see the library do more of as there was almost always someone in the room who disagreed with each idea. Exhibits Multiple focus group participants agreed that the gallery space is not being used very effectively and is, therefore, something they could do without. “[The gallery] feels empty all the time, so I think they could use the space for other things.” One participant stated that there are a variety of other places around the city for art and that the library isn’t necessarily the place for that. Another participant said that upon entering the gallery space for the first time it felt like a separate entity from the library and that “I felt like I wasn’t supposed to be there”. Extensions and Restoration A few participants expressed feeling displeased with the latest remodeling done at the Mmain branchLibrary. They feel that there is no need to spend dollars on further extensions, restoration and updates to the library. One participant expressed the library should focus less on extensions and more on putting books where people already are, such as grocery stores and other retail centers, so as to enhance accessibility. Events Some focus group participants mentioned that they rarely get to enjoy the various events offered by the library “because the timing is too inconvenient.” Because of this, they felt willing to see the library put on fewer events (live music, movies, etc.). This was especially true for people who work during the day or have tomust care for children during naptime. “There are many people missing on [this]”. Other Possible Trade-Offs Participants mentioned the following as other possible items that they would be willing to see the library stop investing in: • Physical videos and music. One participant mentioned how there were other and faster ways to obtain video and music files digitally. • Bike cart at festivals. A participant mentioned that the bike cart is not entirely necessary. • Latest technology for checkouts. Investing on the latest technology to check books out might not be the best way to spend the budget. One participant commented: “I don’t need it to be so fancy; sounds cool, but it’s not necessary.” ATTACHMENT B. 47 41 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Other participants mentioned the library seems to frequently change up its technology for checking out books. • Niche subscriptions. A participant brought up being aware of certain niche subscriptions that might be too specific or narrow to be of use to the larger population. That money could be spent on resources that are useful to larger segments of users. Areas of Convergence and Divergence Areas of convergence with survey results Digital experience. When asked what they would like to see the library do more of, many focus group participants indicated they would like to see the digital media selection improved and claimed it was lacking compared to other libraries’ collections. When asked to allocate operating funds, many survey participants indicated they would like to see digital media libraries expanded. Areas of divergence with survey results Library as a community meeting space. Focus group participants discussed the need for the library to play a bigger role as a setting for community forums to discuss local issues, politics and events in town. However, when given the opportunity to allocate funds towards more meeting spaces, survey participants allocated some of the lowest total amounts towards community spaces. Individuals, Households and the Library This section covers responses to the question of how well the library met the needs of respondents and, if applicable, the needs of their household. For this question respondents were given a scale of 1–10, where 1 = does not meet needs at all and 10 = meets needs very well. How Well Does the Library Meet Respondents ’ Needs? Overall, the library is seen as doing well in meeting the needs of individuals and their households. The most frequent selection was a 10 indicating that many individuals felt the library meets their needs and the needs of the members of their household (Figure 31). The mean score for how well the library meets respondents’ needs is 8.25 and the median score is 9.0. Figure 31. Number of respondents rating how well the library meets their needs or needs of members of their household ATTACHMENT B. 48 42 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Group Comparisons By Frequency of Visit Those who visit the library more often rate the library higher. Comparing mean scores for how well the Boulder Public Library meets the needs of respondents and the members of their households shows that the more often respondents visit the library, the higher the score. These differences are statistically significant when comparing those who visit the library weekly and those who visit less frequently. The more frequently respondents visit the library the more they feel it meets their own needs and the needs of their households (Figure 32).32 32 F(3,1,580) = 33.588, p< .01. 11 12 17 19 93 70 201 329 354 498 Where 1 = Does not meet needs at all and 10 = Meets needs very well 1 2 3 4 5 6 7 8 9 10 ATTACHMENT B. 49 43 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 32. How well the library meets individual and household needs by frequency of visiting a library33 By Age Group Those ages 45–54 years rate the library lowest for meeting their needs. When examining mean scores by age group, respondents ages 45–54 years were found to rate the library lowest for meeting their needs and the needs of their household with a mean score of 8.01. When compared to mean scores for respondents ages 65+ years, the group who rated the library highest for meeting their needs with a mean score of 8.44, the difference was found to be statistically significant (Figure 33).34 33 Bold indicates differences of statistical significance. 34 F(4,1,544) = 2.585, p < .05. 6.32 7.89 8.31 8.7 1 3 5 7 9 Every now and then but not within the past year Every now and then throughout the year Once or twice a month On a weekly basis Where 1 = Does not meet needs at all and 10 = Meets needs very well ATTACHMENT B. 50 44 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 33. Mean scores for how well the library meets individual and household needs by age group By Where Respondents Live in Boulder Gunbarrel residents indicate library does not meet their needs. Gunbarrel residents rated the library, on average, a point lower than any other Boul der neighborhood (Figure 34). This difference in mean scores was found to be statistically significant, indicating that the results are not due to random chance but a pattern in the data.35 This low score indicates a feeling of being underserved by the library and is linked to their desire for a new library. Figure 34. Average rating for how well the library meets individual and household needs by location 35 F(4,1,241) = 15.304, p < .001. 8.39 8.32 8.01 8.23 8.44 1 3 5 7 9 Under 35 35-44 45-54 55-65 65 or older Where 1 = Does not meet needs at all and 10 = Meets needs very well 8.41 8.38 7.24 8.3 8.56 1 2 3 4 5 6 7 8 9 10 Central Boulder East Boulder Gunbarrel North Boulder South Boulder Where 1 = Does not meet needs very well and 10 = Meets needs very well ATTACHMENT B. 51 45 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By Income Level Lower income respondents tend to rate the library as meeting their needs better than higher income respondents. While no statistically significant differences were found, a trend of higher ratings for respondents with lower incomes can be seen in the data (Figure 35). Figure 35. Mean scores for how well the library meets needs of individuals and households by income Individual and Household Priorities In order to gauge the priorities of individuals and their households, respondents were asked to rate a series of items for their importance. Respondents were asked to rate the importance of a series of 10 items. 36 Respondents prioritize good books, movies and music. With a rating of 4.6—the highest score—respondents indicated the importance they place in quality media (Figure 36). Respondents prioritize the library being a trustworthy source of information. With the second highest rating, respondents indicated that it is a priority for them that the library provides trustworthy information. This is perhaps explained by the current political and media environment where the Internet has made discerning legitimate news and facts from illegitimate news and facts a difficult task for some (Figure 36). 36 Respondents were given a 5-point Likert scale where 1 = Not at all important, 2 = Of little importance, 3 = Of average importance, 4 = Very important and 5 = Absolutely essential. 8.63 8.38 8.37 8.42 8.19 8.11 7.73 8.02 1 2 3 4 5 6 7 8 9 10 Under $20,000 $20,001 to $50,000 $50,000 to $80,000 $80,001 to $125,000 $125,000 to $200,000 $200,001 to $300,000 $300,000 or more Prefer not to answer Where 1 = Does not meet at all and 10 = Meets very well ATTACHMENT B. 52 46 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Job, computer and technology skills were rated of lowest priority. With a mean score of 3.2, indicating average importance, job, computer and technology skills rated lowest of all the items (Figure 36). Figure 36. Mean scores for respondent and household priorities Group Comparisons By Age Various age groups tended to rate items in similar pattern to that seen for the entire sample (Figure 36). All groups rated good books; movies and music; safe places for children to learn, play and explore; and that the library is a trusted source of information as the top three items. Those 65+ years of age tended to be a little lower on the importance of reading—likely a result of not having young children in the household. The Library and the Boulder Community Overall, responses were positive for the Boulder Public Library meeting the needs of the community (Figure 37). However, the results were slightly less positive than the responses for how well the library met the respondents’ needs and the needs of members of their households. Where respondents rated the library meeting the needs of themselves and their households an 8.25/10 (with a median score of 9), respondents rated the library an 8.17 (median score of 8) for meeting the needs of the community. 3.2 3.3 3.3 3.4 3.4 3.5 3.6 4 4.3 4.6 1 2 3 4 5 Job, computer and technology skills Learning to read Hands-on learning or maker experiences Free concerts and cinema Opportunities to be creative Accessible meeting and/or study space Opportunities to feel a part of the community Safe places for children to learn, play and explore That the library is a trusted source of information Good books, movies, and music Where 1 = Not at all important and 5 = Absolutely essential ATTACHMENT B. 53 47 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 37. Number of respondents rating how well the library meets the needs of the community Group Comparisons By Frequency of Library Visit Respondents who visit more frequently rate the library better in meeting the needs of the community. Similar to findings of how frequency of visiting interacts with ratings for the library meeting respondent and household needs, those who visit the library more frequently rate the library higher at meeting the needs of the community than do those who visit less frequently. Comparing the ratings of respondents who visit a library on a weekly basis with respondents who visit every now and then throughout the year or every now and then but not within the past year, the difference is statistically significant.37 Figure 38. Respondents’ average rating for how well the library meets community needs by frequency of visiting library38 37 F(3, 1,541) = 9.333, p<.01. 38 Bold indicates statistically significant differences. 4 5 14 18 81 93 212 400 377 364 Where 1 = Does not meet needs at all and 10 = Meets needs very well 1 2 3 4 5 6 7 8 9 10 7.14 8.03 8.2 8.38 1 2 3 4 5 6 7 8 9 10 Every now and then but not within the past… Every now and then throughout the year Once or twice a month On a weekly basis Where 1 = Does not meet needs at all and 10 = Meets needs very well ATTACHMENT B. 54 48 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By Where Respondents Live in Boulder Gunbarrel and North Boulder respondents rate the library lowest for meeting the needs of the community. When comparing mean scores for how well the library meets the needs of the community by neighborhood, both Gunbarrel and North Boulder have mean scores lower than the rest. In comparison to South Boulder and Central Boulder, these differences are statistically significant, indicating these results are not due to random chance but an observed pattern in the data.39 Boulder residents rate library better at meeting their own needs than the needs of their community. Interestingly, North Boulder respondents rated this item approximately three-tenths of a point lower than they rated the library for meeting their needs and the needs of their households (8.3). This difference was also found to be statistically significant, again indicating these results were not due to random chance but a pattern.40 Figure 39. Respondents’ mean ratings for how well Boulder Public Library meets the needs of the community by where in Boulder respondents live41 By age group No real differences emerged when examining ratings for how well the library met the needs of the community by age group. 39 F(4,1,213) = 5.748, p<.01. 40 Using a paired samples t-test, t(352) = 4.390, p < .01. 41 Bold indicates differences of statistical significance. 8.28 8.21 7.77 7.97 8.43 1 2 3 4 5 6 7 8 9 10 Central Boulder East Boulder Gunbarrel North Boulder South Boulder ATTACHMENT B. 55 49 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By income No sizable differences emerged when examining ratings for how well the library meets the needs of the community by income. Community Priorities Respondents were asked a series of 13 questions to gauge what they perceived as their community’s priorities, like the questions asked about their own priorities and the priorities of members of their households.42 Respondents rated most important items to the community similarly to how they rated those items’ importance for themselves and their households. The top three most important items were good books, movies and music, and safe spaces for children to learn, play and explore. Also, that the library is a trusted source of informati on was rated very high (Figure 40). Respondents rated being culturally inclusive as important to their community. One item that was not included in self and household questions asked respondents to indicate how important it was for the community to be culturally inclusive. With a mean score of 4.3 out of 5.0, this indicates cultural inclusivity is very important (Figure 40). 42 A 5-point Likert scale was used where 1 = Not at all important, 2 = Of little importance, 3 = Of average importance, 4 = Very important and 5 = Absolutely essential. ATTACHMENT B. 56 50 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 40. Community priorities Library Support Respondents were asked two questions to gauge their support the Boulder Public Library. The first gave them a “select all that apply” list of ways in which they could support the library and asked them to select the ways in which they supported the library. The second question asked how likely they would be to support a tax increase for library funding. Methods of Support Majority of respondents support the library by voting in favor of ballot items during elections. With 67% of survey sample indicating they vote in favor of library ballot items during elections, this is the third most common way in which respondents indicated supporting the library, behind using the library and encouraging others to use the library (Figure 41). The items with the least amount of selections, other than the “none of the above” and “other” options, were volunteering my time and making monetary donations to the library. 3.4 3.6 3.6 3.6 3.9 3.9 4 4 4.2 4.3 4.5 4.5 4.6 0 1 2 3 4 5 Support for entreprenuers and small businesses Free concerts and cinema Hands-on learning or maker experiences Opportunities to be creative Job, computer and technology skills Community issues and problems are discussed in a public forum Meeting or study space Opportunities for civic engagement are available to everyone Learning to read The community is culturally inclusive That the library is a trusted source of information Safe spaces for children to learn, play and explore Good books, movies and music ATTACHMENT B. 57 51 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 41. Number of respondents by how respondents support the library Demographics of Library Donors and Volunteers This section of the report highlights information collected about respondents who indicated supporting the library through volunteering or monetary donation. A total of 265 individuals indicated supporting the library either through monetary donations or by volunteering their time. A total of 44 individuals indicated they support the library through both donations and volunteering their time (Figure 42).43 Figure 42. Number of individuals who support the library by monetary donation, volunteering and both44 43 The comparisons presented in this section were tested using Pearson’s chi-square tests for association. No statistically significant differences were found. What is presented are descriptive comparisons not found to be statistically significant. As such, they should be viewed as observed trends. 44 These do not represent exclusive cases. E.g., the total number of individuals who support the library by volunteering is 121; 44 of those individuals also support the library through monetary donations. 22 77 121 188 597 706 1,186 1,267 1,674 0 250 500 750 1000 1250 1500 1750 2000 None of the above Other Volunteering my time Making monetary donations to the library Advocating for the library Donating books Voting in favor of library ballot items during… Encouraging others to use the library Using the library Number of responses 188 121 44 Monetary donations Volunteering time Monetary donations and volunteering time ATTACHMENT B. 58 52 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Age Those ages 35 and younger do not support through making donations. With each age group representing approximately 20% of the total sample (Figure 3), those 35 and younger are underrepresented when examining who supports the library through monetary donations. Both the 35–44 and the 65+ age groups represent the largest groups who donate, with 26% each (Figure 43). Figure 43. Support library through monetary donations by age group (n = 177)45 Those ages 65 and older represent largest portion of those who support by volunteering. Here we can see the largest slices being the youngest age group and the two oldest age groups. Groups including ages 35–54 are slightly underrepresented (Figure 44). Figure 44. Support the library by volunteering by age group (n = 115) 46 45 Eleven individuals chose not to indicate their age. 46 Six individuals chose not to disclose their age group. 6.8% 26.0% 18.6% 22.6% 26.0%Under 35 35-44 45-54 55-64 65+ 23.5% 12.2% 14.8% 22.6% 27.0% Under 35 35-44 45-54 55-64 65+ ATTACHMENT B. 59 53 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Households with children Those with children less able to support the library by volunteering. With approximately 35% of respondents having children under the age of 18 in the house, we can see they are underrepresented in those who support the library by volunteering (Figure 45). Perhaps this finding is related to the 35–54 age groups being underrepresented in those willing to support by volunteering. Figure 45. Type of support by households with children under the age of 18 in the household Library visited Main Llibrary users more likely to volunteer and support the library through monetary donations. While not a tremendous gap, those who primarily visit the Mmain Llibrary were found to be overrepresented for both volunteering and supporting the library through monetary donations (Figure 46). Figure 46. Percentage of donors and volunteers by library usage 22.3% 40.4% 77.7% 59.6% Volunteering Montetary donation Households without children under the age of 18 Households with children under the age of 18 80.7%74.3%70% 19.3%25.7%30% Volunteering Montetary donation Overall Usage Branch Library Main Library ATTACHMENT B. 60 54 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Income Patrons making $80,000–$200,000 make up large portion of those willing to donate. Making up a combined 41% of respondents who indicated they support the library, this income range is where many of the donors come f rom (Figure 47). Patrons making $125,000 and higher indicate donating to the library a disproportionate amount compare to their representation in the overall sample. Those making $125,000 or more annually indicated they support the library at a rate higher than their overall representation in the sample. This effect increases for those with higher incomes (Figure 47). Figure 47. Percentage of respondents who support through monetary donations by income level Respondents making $20,000 to $50,000 willing to volunteer. Few groups were overrepresented when comparing their representation in their willingness to volunteer with their overall representation in the sample. However, those on the lower end of household income made up a sizable chunk of those willing to support the li brary by volunteering (Figure 48). 6.0% 16.9% 15.3% 19.4% 17.0% 6.2% 2.6% 16.8% 2.8% 13.3% 11.1% 16.7% 20.6% 10.0% 6.7% 18.9% 0.0%10.0%20.0%30.0% Under $20,000 $20,001 to $50,000 $50,001 to $80,000 $80,001 to $125,000 $125,001 to $200,000 $200,001 to $300,000 $300,000 or more Prefer not to answer Support library through monetary donations Overall ATTACHMENT B. 61 55 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 48. Percentage of respondents who support by volunteering by income level By location North Boulder residents willing to support library through both donations and volunteering. North Boulder residents made up over one-third of those willing to donate money or volunteer to support the library. In both cases, their representation here was larger than that of their representation in the overall sample (Figures 49 and 50). Figure 49. Percentage of respondents who support library through monetary donation by where they live in Boulder 6.0% 16.9% 15.3% 19.4% 17.0% 6.2% 2.6% 16.8% 6.1% 21.7% 13.9% 18.3% 12.2% 1.7% 3.5% 22.6% 0.0%5.0%10.0%15.0%20.0%25.0% Under $20,000 $20,001 to $50,000 $50,001 to $80,000 $80,001 to $125,000 $125,001 to $200,000 $200,001 to $300,000 $300,000 or more Prefer not to answer Support library through volunteering Overall 21.6% 10.5% 12.3% 29.7% 26.0% 21.6% 7.9% 7.9% 35.3% 27.3% 0.0%10.0%20.0%30.0%40.0% Central Boulder East Boulder Gunbarrel North Boulder South Boulder Support library through monetary donations Do not support library through library donations ATTACHMENT B. 62 56 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 50. Percentage of respondents who support library by volunteering by where they live in Boulder Support for a Tax Increase for Library Funding The second question asked how likely respondents would be to support a tax increase for library funding. Respondents were given a 5-point Likert scale to indicate how likely they were to support such a measure.47 71.7% of respondents likely or very likely to support tax increase. Responses were largely in favor of a tax increase for library funding with the most common option selected being “likely,” followed by “very likely.” Approximately 21% (361 respondents) indicated they were unsure if they would support such a tax increase (Figure 51). Figure 51. Number of respondents by likelihood to support tax increase to increase library funding 47 The Llikert scale used was as follows, 1 = Not very likely, 2 = Unlikely, 3 = Unsure, 4 = Likely, 5 = Very Likely. 21.5% 10.7% 12.2% 29.7% 25.9% 22.7% 4.5% 5.7% 37.5% 29.5% 0.0%10.0%20.0%30.0%40.0% Central Boulder East Boulder Gunbarrel North Boulder South Boulder Do not support library through volunteering Support library by volunteering 69 62 361 673 577 0 200 400 600 800 Not very likely Unlikely Unsure Likely Very likely ATTACHMENT B. 63 57 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Group Comparisons A series of group comparisons were run to determine which users are more likely to support a tax increase than others. No significant differences based on where in Boulder respondents live were apparent. Additionally, no statistically significant differences were apparent for how likely respondents of different income groups would be to support a tax increase.48 By Age Group Respondents ages 35–44 most supportive of a tax increase. An examination of mean scores of how likely respondents would be to support a tax increase by age shows a general trend of younger age groups being more willing to support a tax increase. While slight, the difference between the 35–44- year age group and the 65 + year age group was statistically significant and showed the younger age group is more likely to support a tax increase (Figure 52).49 This result is perhaps explained by the 65+ age group being the most likely to be on a fixed income and thus somewhat less willing and able to support a tax increase. Figure 52. Mean likelihood of respondents by age group to support tax increase (fill pattern indicates statistical significance) 48 It should be noted that the high amount of respondents unwilling to disclose their income group by selecting “prefer not to answer” were found to be lower than any other income group at a level which is statistically significant, F(7,1,663) = 11.148, p< .001. Unfortunately, as there is no income information for this group it is difficult to draw conclusions when comparing them to other groups. 49 F(4,1,676) = 2.485, p< .05. 3.96 4.05 3.98 3.91 3.83 1 2 3 4 5 Under 35 35-44 45-54 55-54 65+Likeliness to support tax increaseAge Group ATTACHMENT B. 64 58 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By income When examining likeliness to support a tax increase for library funding by income, no discernable pattern or findings of statistical significance can be seen. Each income group rated their likeliness to support a tax increase within two-tenths of a point from a 4, indicating they were likely to support a tax increase. The only exception are was those who preferred not to disclose their household income. By Library User Type Frequent online and in person users of the library more likely to support a tax increase. When examining how likely respondents were to support a tax increase by the type of user, we see that those who more often interact with the library in-person and online are more likely to support a tax increase (Figure 53). The difference between “power users” and “infrequent” users was found to be statistically significant , indicating that this is not due to random chance but an observed pattern in the data.50 Figure 53. Likelihood to support a tax increase by library user type Latino Community Support for Tax Increase Latino community less supportive of a tax increase. When compared to the rest of the sample we can see those identifying as Hispanic or Latino as rating their likelihood to support a tax increase lowest (Figure 54). 50 F(3,1,701) = 5.264, p< .01. 4.01 3.9 3.85 3.77 1 2 3 4 5 Power User In-person user Online user Infrequent UserWhere 1 = Not very likely and 5 = Very likelyATTACHMENT B. 65 59 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 54. Likelihood to support a tax increase for library funding by Hispanic/Latino and Spanish survey takers LATINO COMMUNITY AND THE BOULDER PUBLIC LIBRARY This section examines areas in which responses from Boulder’s Latino/Hispanic community differed from that of the rest of the population.51 Additionally, respondents who completed the survey in Spanish will be included in the comparison as well. It is important to note that the Spanish group mostly consists of those who self-identified as Hispanic or Latino.52 It is important to keep in mind the numbers involved in these comparisons. There were a total of 67 individuals who identified as Hispanic or Latino. A total of 22 individuals completed the survey in Spanish. Out of the entire sample, these represent very small numbers. Library Usage Patterns Higher percentage of self-identified Hispanic and Latino respondents indicate never using the library website or app. While the most commonly selected option for how often respondents use the library website or app was using the website or app on a weekly basis, both Latino/Hispanic and Spanish speaking respondents indicated never using the website or app at a higher rate than did the rest of the sample (Figure 5 5). 51 Due to the low number of Spanish speakers and those who self-identified as Hispanic or Latino, the findings presented here are descriptive statistics. 52 There were four Spanish language survey takers who did not self-identify as Hispanic or Latino. One chose not to self-identify, two identified as Asian, one identified as Hawaiian or Pacific Islander. 3.93 3.65 3.86 1 2 3 4 5 Non-Hispanic/Latino Hispanic or Latino Spanish survey takersWhere 1 = Not very likely and 5 = Very likely ATTACHMENT B. 66 60 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 55. Percentage of responses for usage of library website or app by Hispanic/Latino and Spanish survey takers Interactions with Library Staff Self-identified Hispanic and Latino respondents rate their interactions with staff slightly lower. Overall, self-identified Hispanic/Latino respondents rate their interactions with library staff as mostly satisfactory. However, they do tend to rate their interactions slightly lower, with Spanish speakers rating their interactions the lowest (Figure 56). Figure 56. Mean scores for interaction with library staff by Hispanic/Latino and Spanish survey takers 38.2% 26.6% 23.3% 5.8% 5.9% 37.9% 19.7% 18.2% 6.1% 18.2% 33.3% 23.8% 19.0% 4.8% 19.0% 0.0%10.0%20.0%30.0%40.0% On a weekly basis Once or twice a month Every now and then throughout the year Every now and then but not within the past year Never Spanish survey takers Hispanic or Latino Non-Hispanic or Latino 8.97 8.62 8.50 5.00 6.00 7.00 8.00 9.00 10.00 Non-Hispanic/Latino Hispanic or Latino Spanish survey takers Mean score for staff interaction where 1 = Very unsatisfactory and 10 = Very satisfactory ATTACHMENT B. 67 61 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Library strengths as discussed in the focus group Self-identified Hispanic or Latino respondents more positive about the library’s strengths. When asked about what the library is good for, respondents who self - identified as Hispanic or Latino on average rated the library higher than the rest of the respondents. Interestingly, this finding appears to be driven by Spanish speakers who consistently rated the library highest of the three groups examined (Figure 57). Figure 57. Mean scores for what the library is good for by Hispanic/Latino and Spanish survey takers53 Meeting the needs of the individual and their household Library rated lowest by Spanish survey takers. Self-identified Hispanic or Latino respondents rated the library lower for meeting their needs and, if applicable, the needs of their households when compared to the rest of the sample. While the difference is small, what is noteworthy is that the difference appears driven by those who took the survey in Spanish who rated the library noticeably lower (Figure 58). 53 The items presented in Figure 57 represent those where a difference between Hispanic/Latino and non-Hispanic Latino was greater than .3. This pattern was repeated for nearly every item, but to a lesser extent. For items not included the scores did not greatly deviate from what was seen in the entire sample analysis. 3.31 3.96 4.17 3.57 4.16 4.38 3.95 4.5 4.67 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 Meeting with friends Seeking help with research Attending and participating in community events Spanish survey takers Hispanic or Latino Non-Hispanic or Latino ATTACHMENT B. 68 62 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 58. How well the library meets individual and household needs by Hispanic/Latino and Spanish survey takers Importance of items to household and community Self-identified Hispanic or Latino respondents rated more items as important to them and their households. Across the entire spectrum of questions, self-identified Hispanic or Latino respondents rated more items higher for importance to themselves and, if applicable, their households. This finding appears to be at least somewhat driven by respondents who completed the survey in Spanish. On the majority of items —such as learning to read, job skills related to computers and technology, opportunities to feel like a part of the community, etc.—respondents who completed the survey in Spanish rated the library nearly a full point higher than those who did not self-identify as Hispanic or Latino (Figure 59). 8.25 8.1 7.67 5 6 7 8 9 10 Non-Hispanic/Latino Hispanic or Latino Spanish survey takers Where 1 = Does not meet needs at all and 10 = Meets needs very well ATTACHMENT B. 69 63 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Figure 59. Importance of items for respondents and household by self-identified Hispanic/Latino respondents and Spanish survey takers54 Spanish Language Focus Group Findings While most of the conversation with the Hispanic/Latino population revolved around the same topics as the other focus groups, there were a couple of elements uniquely focused on by the Spanish speaking group around frequency of use and barriers to library use. The answers of Spanish speakers have been included in the above sections along with the English -speaking participants. This section focuses specifically on discussions only examined in the Spanish speaking groups. Frequency of Use Participants with children stated that they come to the library more frequently due to the programmings that caters to kids. However, most of the participants, with the exception of one who comes regularly to study, indicated that they come very infrequently (i.e., once a month, once every few months) and they only come for specific reasons like renting borrowing movies or meeting with someone in the meeting spaces. 54 Ratings for the importance of good books, movies and music and that the library is a trusted source of information varied by less than a tenth of a point and therefore are not included here. 3.27 3.38 3.3 3.41 3.19 3.63 3.51 3.62 3.95 3.85 3.92 3.8 4.03 4.06 4.27 4.27 4.14 4.32 4.33 4.57 4.43 1 2 3 4 5 Learning to read Free concerts and cinema Hands-on learning or maker experiences Opportunities to be creative Job, computer and technology skills Opportunities to feel a part of the community Accessible meeting and/or study space Spanish survey takers Hispanic or Latino Non-Hispanic or Latino ATTACHMENT B. 70 64 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Barriers to Library Use Lack and inadequacy of information. Many of the participants were unaware of what the library has to offers in terms of services and resources, which presents a significant barrier to joining or participating. It also seems that a lot of the information regarding offerings is not available in Spanish and is not transmitted via avenues that are frequented by the Latino population. Fear and insecurity. Spanish speaking participants voiced how language and cultural insecurities are substantial obstacles that keep them from coming and staying in the library. Some people might not know how to get around and get to t he branches, while those who can feel the library does not offer a welcoming environment for them (e.g., lack of bilingual staff). Additionally, immigrants with unclear legal status fear being identified or questioned and prefer to stay out of any institution that might seem like a threat. Absence of community. Participants commented that many members of the Latino population live in isolation or disconnected from other members of this sector. This absence of community promotes lack of motivation, depression, and lack of stimulation to go out and look for resources. While a sense of community is an important element of any and all population groups, it appears to be especially important for the Latino population living in Boulder and a definite barrier that keeps them from venturing into the library. The Library and Inclusivity The concept of inclusivity was discussed across both survey and focus groups on numerous occasions. In the survey, respondents were asked to rate the importance of the community being culturally inclusive; the average rating for this was 4.2 out of 5.0, indicating this item was very important. Additionally, numerous open-ended survey responses praised the library for being an inclusive environment and the topic was discussed at great length in the English language focus groups. However, as noted, in the Spanish language focus groups there are still barriers to overcome to ensure that inclusivity extends to all minority and marginalized groups. Spanish speaking focus group participants noted a lack of information and insecurities stemming from their cultural and linguistic backgrounds. Furthermore there also appears to be some disagreement on just wh o inclusivity should extend to, as one survey respondents put it: I’ve been so impressed by the inclusive programming at the library—multi-cultural programming for children and families that incorporates special needs! -Survey respondent ATTACHMENT B. 71 65 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com The programs for kids and parents and the beautiful remodel of the children's area in the Mmain Llibrary show that the Boulder Public Library takes early literacy seriously and is committed to investing to the future of the community. The library is also very inclusive of all residents. Maybe a little too inclusive as the transient population seems to consistently have a strong presence in and around the Mmain Llibrary. This often makes it difficult to enjoy the space and to feel safe with small children. As a Boulder native I find the extent to which the city caters to the needs and wishes of this population disgraceful. I wish something could be done about this. -Survey respondent While this quote is certainly not representative of the whole sample in terms of how inclusivity is defined and extended to various groups, from the open-ended responses there certainly emerges a conversation about inclusivity and whether or not it applies to homeless individuals. In the open-ended section of the survey, respondents were asked how the library could best help make Boulder a better community. One of the most common themes emerging from this open-ended question is that respondents want to deal with the homeless situation in some way. In the focus groups discussion regarding homeless individuals and their access to the library was centered on how the library could help direct these individuals to services. Specifically, many focus group participants had recently heard about the Denver Public Llibrary hiring a full-time stafferstaff to engage with homeless people and help them seek out needed services. Other suggestions, not focused on the homeless population’s use of the library from the focus groups for the library to help foster a community of inclusivity were: • More languages for bilingual story time • Celebrating books and speakers from other cultures or through international book readings • Programmings specific to celebrating the unique qualities In summary, there appears to be a disconnect between respondents’ prioritization of inclusivity as an important pillar of their community, one which the library helps uphold, and the desire to make the library a “safer” place by removing homeless and transient persons. The challenge will be to find ways to close this gap. It will be important to remember to emphasize inclusiveness to all members of our community including those that are marginalized, like the transient community. Being treated with respect fosters mutual respect, and it is necessary that we provide a space where anyone can come and use the ATTACHMENT B. 72 66 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com library resources. Perhaps better understanding and opportunities to interact between the 'typical' Boulder residents, students, and the homeless will help to de-stigmatize and calm relations. -Survey respondent SUGGESTIONS FOR HOW THE LIBRARY CAN BEST SERVE THE COMMUNITY Survey respondents were given an opportunity to provide feedback on how they believed the library could contribute to making Boulder a better community for all residents in an open-ended format. For this section, responses were grouped based on how likely the respondents were to vote in favor of a tax increase for library funding. Suggestions from the Focus Groups Allow for the creation of community forum and act as a catalyst for community engagement. Given the neutral reputation of the library, it was viewed by many to be the ideal venue to host community conversations that see to inform and engage diversity. Participants communicated having and knowing of prevalent interest in engaging on interchanges that promote brainstorming for community wide solutions, critical thinking, Socrates dialogue, and citizenry participation. There is an already existing wealth of knowledge to be shared by the extensive variety of talent that the city houses. It seems only natural that the library should act as the catalyst for making conversations happen. Increase awareness of library offerings services and programmings. Again participants at in the focus groups believe strongly in the current direction and offerings of the library. However, there is a perceptions that library offerings are not advertised as well as they could be. One respondents recommended increasing the availability of physical materials highlighting events coming to the library so older adults would be more likely to come across it. Another respondent claimed suggested having something physical, such as a calendar to put on their fridge, would make it easier to be reminded of library events. Serve as a hub for diverse populations to promote inclusion and participation of both majority and various minority groups. The library has extensive potential to stimulate inclusivity due to its wide accessibility and the variety of resource offerings available throughout the city. As a focus group participant stated it: “The library as a presence should foster inclusivity—that is its true purpose”. Participants seemed extremely concerned with the lack of connection there is between those on the opposite ends of the socio-economic spectrum. Becoming a bridge between the various population sectors could increase the interest of library users ATTACHMENT B. 73 67 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com to become aligned with library values. For the Spanish-speaking community, this item seems to be of heightened importantance given the cultural, and personal, isolation the group suffers from given the lack of options where members of this demographic group can meet and form connections. Suggestions from Those Likely to Support Tax Increase For respondents who indicated being likely or very likely to support a tax increase for library funding, a few key themes emerge: Keep up the good work! Many library respondents simply want the library to continue doing the work it is doing. Perhaps another angle on why respondents allocated so much their available capital funds towards maintaining current facilities, patrons are, by and large, h appy with what the library offers, believes those offerings are valuable to the community, and would like the library to continue its current course. BPL is one of the most important assets the community offers. The main branch is right up there with the open space/mountain park system and multi-use path system as the top 3 reasons why I love Boulder and enjoy living there. It is a world class facility and service, please continue to give it the attention and funding it deserves. Continue as is for the most part. I believe it is essential for places like libraries to exist, and to help educate the community. They provide areas of both factual and creative learning and as such are places to unite all facets of the community. By continuing to provide resources (physical materials to be checked out as well as online resources), personnel and space for people of all ages to have access to important information, forums, music and other performances, and other community events not provided elsewhere. The library is the most trusted source of information available to citizens in the community and an excellent place to foster lifelong learning in children and adults. It is the only substantial institution that endeavors to provide equal access to an important variety of media (publications, films, etc.) curated by professionals. ATTACHMENT B. 74 68 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Being a resource accessible to all Another key theme that emerges from open-ended responses is the library should strive to be a resource that helps connect all people with information and with people so as to enrich their lives in ways not available otherwise. For some, this was a simple increase in hours. For others… Libraries are essential to a community to provide free and easy access to BOOKS and all the additional materials inside. It is a place that levels communities in terms of socioeconomics and fulfills needs of all. Continuing to be welcoming to all, including homeless. I did not see longer hours as an option for funding here. This makes it possible for more people to use the library. Having accessible gathering spaces. Having tools and technology that individuals can't purchase by themselves (subscriptions, makerspace, etc.) [C]reate a system for Homebound patrons to have books delivered and picked up from their homes. Naperville IL library has a very successful operation. I volunteered to deliver and pick up. Increase awareness of programmings Respondents believe the library is already doing amazing things and by simply letting the rest of Boulder know about it, the library will be contributing to Boulder being the best community it can be. The library is an open forum for all people who use it. There are so many things about the library that people do not even know: all types of Books, CDs, Movies, Audio Books, and DVDs. The library has classes, and art, and food. Programs, and meeting space, computers, magazines, and newspapers. You can access books, and magazines through your home computer, just by signing up with the library. The library is a wealth of information to all. ATTACHMENT B. 75 69 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Outreach, outreach, outreach! The library is already a wonderful resource that needs to be better advertised. I think a lot of people have problems that they don't know the library can fix. If the word gets out the library will become more a centerpiece of the community. I was recently made aware of the repair manifesto and sewing projects. I also have been to some of the free concerts. I think these activities are supportive of community access and involvement. We also got an audio book for a recent road trip. This is a great resource for the community. Finding a solution to the issue of homeless individuals in the library As discussed in a previous section, one of the more common suggestions from respondents involves having the library deal with the issue of homeless and transient individuals using the library. The primary reasons given for dealing with the homeless revolve around homeless individuals using the bathroom as a washroom, security reasons and issues of space. While most respondents bemoaned the inconveniences and lack of safety they felt due to homeless individuals in the library and others simply suggested removing or barring entry to those individuals, some did suggest positive solutions such as partnering with community service providers to help connect homeless individuals with available resources. I love the library which I visit regularly. However, it's not always comfortable spending time in the library, depending on the number of travelers and homeless present. I completely agree they have the right to be there, however, I think seating could be spread out a little more so that I don't need to sit next to someone sleeping, talking to themselves, or others on their phone etc. Hopefully the library works with local community services to provide support for those that may need it. New Library Given the strong desire for a new library seen in the allocation of capital funds it perhaps not surprising that many respondents took the opportunity to express their desire to see a new library as their suggestion for the how Boulder Public Library could best serve the community. Again, those calling for a library in Gunbarrel were more vocal than those calling for a library in North Boulder. However, many respondents also suggested a ATTACHMENT B. 76 70 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com library somewhere in the Northeast, being that it is the region of Boulder without a current library facility and a few respondents had a specific location in mind. [T]here needs to be a library in north east boulder (30th/vValmont). perhaps it could be put into the new rec center that is scheduled for vValmont pPark? this is the poorest part of bBoulder (most subsidized housing, oldest housing/apt complexes) and yet none of the normal libraries are easily accessible by frequent public transport (esp. on weekends) and are probably too far for kids to bike to. Suggestions from Respondents Unsure of Support for Tax Increase Here the themes and frequency of respondents commenting on them for how the library could best support the community mirrors that of those who indicated a willingness to support a tax increase. The most frequent response was to suggest the library fulfill the roles it already currently does. Additionally, numerous respondents voiced concerns about homelessness and the need for a building new library in North Boulder or Gunbarrel. One respondent however, highlighted the cause for his uncertainty of supporting a tax to increase library funding. Once upon a time, a local tax approved for backing library bonds was (rather sneakily) re-purposed to general government usage. So I'd be very careful about supporting another tax measure, or setting aside funds for a rainy day. Or for future library benefit. It might be shuttled off in another direction. Again. I think the library should have it's own protected fund, not get swallowed up in the city's General Fund. Police & general services are great & necessary, but it's administratively too easy to re-allocate from library sources. Suggestions from Respondents Unlikely to Support Tax Increase Again, it is worth re-emphasizing the small number of respondents who indicated they were unlikely to support a tax increase (131). As such, there were far fewer open-ended responses. ATTACHMENT B. 77 71 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Most frequent issue was homeless persons. The most frequently cited area for improvement was to find a solution to the homeless issue. Comments related did not have anything further to add to the discussion of this issue. More requests for a new library building in North Boulder and Gunbarrel. Again, respondents requested a library in areas of the city deemed underserved by library facilities. One commenter referenced a broken promise from 1995. Build a REAL branch on NOBO as promised in 1995. Desire to see the Boulder Public Library be less “political” Perhaps a reflection of current political undercurrents, but a few respondents who were unlikely to support a tax increase suggested the library work to take a more neutral political stance. For one respondent they saw the library’s goal of being an inclusive space to be taking a political stance. Another respondent saw the library as being used as a forum for a one-sided political argument. Don't make it a political place, a place for political, very one-sided programs/discussions/etc. The community is already overwhelmed with this, making me feel unsafe. Make it be a neutral place, not a place for political agendas and forums. Make it be a place to read, to check out books and other media, to study solo and in small groups. Keep the library politically neutral. ATTACHMENT B. 78 72 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com SUMMARY Strengths Staff seen as a strength of the library. Respondents and focus group participants were mostly effusive in their praise for library staff and the work that they do. Services for youth and children viewed very highly. Consistently survey respondents rated the importance of safe places for children and youth very highly while also rating the library highly for being a good place for children and youth. Foc us group participants and open ended responses repeatedly singled out the bi-lingual story time as excellent programmings for children. Library has a strong base of support. The number of respondents willing to vote in favor of a tax increase or the purposes of supporting the library indicates a Boulder Public Library has a strong base of support in the community. This support base perceives value in the library and is willing to support it financially. Gaps General lack of awareness and/or support library offerings outside the traditional transactional ser vices. The lower scores given to items related to the makerspace and Seeds Café by survey respondents does not match the enthusiasm focus group participants have for these services. Perhaps a result of who ended up attending the focus groups, but it is also likely that many library patrons are unaware of these offerings. Bilingual services may not be adequate or not advertised well enough. Participants in the Spanish language focus groups described not feeling comfortable coming to the library for cultural and linguistic reasons. Spanish survey respondents also rated their interactions with staff lower than self -identified Hispanic/Latino English speakers. Recommendations for Improvement and to Inform Future Planning Engage the North Boulder and Gunbarrel communities. Respondents from both northeastern Boulder communities indicated feeling underserved by the library and throughout the survey expressed a desire for a new library. I have never thought as a library other than a place to rent books, study and do research. So this survey expanded my thoughts. Did not realize that there was a maker's space -Survey respondent ATTACHMENT B. 79 73 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Increase awareness of all of the libraries offerings. Overall, library patrons believe Boulder Public Library offers a great deal of worthwhile programs and services. However, there is a widespread belief that the public simply does not know about all the things the library does, but instead views the library as a traditional place f or transaction of books and other media. Increase access to some of the library’s more unique offerings. Focus group participants repeatedly praised both the makerspace and the bi-lingual story-time offerings as being fantastic additions to the library. However, most of those who praised the makerspace expressed difficulty in accessing the makerspace due to limited slots in classes or limited hours of availability. Engage a supportive audience. Over one thousand respondents indicated a willingness to support the library through a tax increase. Over one-thousand individuals were willing to participate in a library centric focus group. On nearly every measure, survey respondents find value in the library. Yet, only 121 individuals support the library by volunteering. While volunteering is certainly a difficult commitment many are simply unable to make due to demands of family and other res ponsibilities, an examination of current offerings and opportunities for patrons to engage with the library could help identify potential opportunities to engage a very supportive audience. . ATTACHMENT B. 80 74 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com APPENDICES Appendix A: Map of Boulder Communities and Library Locations ATTACHMENT B. 81 75 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Appendix B: Open-Ended Survey Responses Note: This list of items represents the unedited responses from survey participants. Doing something to address the negative elements from out of town that have been attracted to it Honestly, I think the library needs to continue to clean out the vagrants. You can do all kinds of wonderful things but if people do not feel safe or if the restrooms are gross than residents will be reluctant to use the facility and taxpayers will be reluctant to fund it. Important family Resource, Storytime was most helpful for my preschoolers (especially Melanie) Summer reading programs and end of summer party was great reward. Very helpful for school projects and for children being courage to read. It is a welcoming and inclusive place while also maintaining appropriate boundaries, an important balance given the use by some of the homeless population. I think the library provides a ton of excellent opportunities for children and adults- art, music, authors, storytimes, etc. Our library has a wonderful collection and access almost anything through prospector (I've only come across one book I wanted and couldn't get). I feel like there is something for everyone at our library! The library is a safe space for all different cultures and ages to come together. Entrepreneurs can mix with carpenters well children are learning to read. The library of forwards the unique space for serendipity to happen and mutual inspiration. I use the streaming features a lot very grateful for them especially when I'm traveling. I also enjoy reading physical books and I'm grateful for being able to do so freely. The library has been a major source of personal growth for me. Continue with diverse programming, especially for people of color, women and the LGBTQ community. - Provide trainings, informational resources to the homeless community who frequent the library - Provide diverse view points in programming. By offering a wide variety of events that appeal to diffe rent age groups and families. -I would like to see the board books in a cleaner state. Please clean! -Sometimes the library does not feel comfortable. ? 1. It's a Library... 2. The library investigating what communities exist in Boulder, and which of those communities could be served by the library, but are currently underserved. e.g. research. 1. Keep doing what you're doing. 2. Look for opportunities to partner with other community service organizations. 3. Consider spearheading or supporting effo rts to improve literacy in the community. 3a. Define literacy broadly: visual literacy, media literacy, news literacy, science literacy, etc. 3b. CU School of Education has ATTACHMENT B. 82 76 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com awesome faculty doing research and programs in literacy! 20 % dyslexia, dysaclculia 10% gifted 10% with chemical sensitivities create facilities dedicated to learning differences; harness community expertise and provide leadership for communityand literacy of all types currently not supported in the BVSD and CU A dynamic library like Boulder is a crown jewel in a community. A gathering place for diverse groups of people that provide many venues that can promote personal and community growth. a gathering place, a safe space, community engagement, learning environment A giant map w online options displaying construction in Boulder county. Updated weekly. What is that huge hole going to become? When will valmont be done? W visuals!!! A good library is absolutely essential for a democracy. Citizens learn, share, and are challenged in our views and opinions. The more free access that we have to a range of resources, the better able we are to engage in civic discussions and make good decisions. A great resource for all who visit A larger selection of books -- for a library of its size, there is a lot of empty space on the shelves, and I often can't find specific books without resorting to inter - library loan. Keeping things clean and fresh and temperature - controlled to provide a comfortable atmosphere to study, etc. A library in north Boulder could be a center for community gathering, inclusiveness, creativity, art venues, neighborhood events, etc. A new library concept that supports and inspires its community. A library should have a collection of fiction and non -fiction books built and maintained over the years. You've bought into meeting space and community inclusiveness to the exclusion of what should be your mission. A meeting place, a source of information, a treasure trove of books, films, language resources, an art gallery, speakers, - it I said a crucial community resource. A model library system that hopefully can maintain its current standard for years and years to come. A place for all members for the community. A place for finding knowledge even in the age of the internet is absolutely essential for the democratization of our culture. One can be inspired by different things just by walking through the doors. A place for knowledge of all kind, that empowers people A place for meeting & community events & discussi ons. A safe place to explore books & music. a place that challenges us to be a more inclusive community. I would like to see the library involved in address our privilege as a community A place where information of all sorts are readily available. Knowle dgeable staff. Community space for meetings, classes. ATTACHMENT B. 83 77 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com A safe space focused on learning and teaching. A Safe space with a wealth of resources filled with information and imagination expanding potential A source for information and pleasurable media. A source of free books, vieos, cds available to all, making a safe space where people can gather and spend time in surrounded by cultural and learning opportunities. It's one of the best things about Boulder A source of information and perhaps the best alternative to traditional school for "homeschoolers." a very safe place for people to go and read and have fun. Access to books and computers Access to books is still the main value. Access to books, CDs, DVDs, information resources, art, music, cinema an d educational opportunities for children and foreign language learners. Also engaging teens and pre-teens. Space for art displays and live music performance. Access to good reading material is essential. Access to information and a non-commercial gathering place Access to information and books and a public space especially for homeless individuals Access to information, books, magazines, etc Access to program, books, resources for all citizens. Access to reading material is the only treasure I can see that comes from living in a civilized society. Creating opportunities for becoming more involved at a civic level. Ease of access to information. Access, Literacy, Community Arts Access; availability accessibility Actively supporting cultural inclusivity, providing information and technology resources (computer use etc), Add a branch in Gunbarrel. We're desperate! Adding a Gunbarrel library branch Address and engage the different cultures of the population of Boulder, make outdoor area, do art and craft programs for adults, maybe you can cooperate/team up with other cultural centers in Boulder. Address the dangerous transient problem at the main library. Addressing the homeless and transient population Again, please work to make the library a safe, clean space that is accessible for everyone. Provide adequate security so that spaces are not being squatted and monopolized by one group of people. Provide clean furniture to sit on and clean restrooms. I know the Makerspace is awesome, but let's u se funding to raise the baseline of basic amenities to a high standard. Because, honestly, it's just gross in there and I don't feel safe. ATTACHMENT B. 84 78 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com All libraries, including the Boulder Public Library, are valuable resources that help promote education, community, culture, and ingenuity. All of the past comments All of the staff are friendly, especially story time teachers. Thank you!!! Allow/accept Attention Homes staff/volunteers to engage homeless and transient people outside the library facility. Allowing information flow into the community Allowing longer meeting/workshop times Allowing people of all walks to access information they need. Allowing the staff to be free and not intimidated by management. It seems many staff members are being fired for no reason and volunteers are no longer welcome. New managers are unpleasant and very controlling. I was told by a downtown staffer that they are not able to give opinions and the upper management doesn't, care what the public thinks. The atmosphere has ch anged for the worse in the last two years. An oasis of intellectual space. Helps everyone who uses it to grow in many areas of life. Anchor of engagement and learning in the community. Evolves with our culture and city. Fills gaps left by other services. Promotes equality. Any building can become a community center or a place where people make things, but an excellent library supports a free democracy and everything that being an educated citizen requires. Public library is the only institution where people can meet on a level playing field and where they can be sure to find unbiased information, where they find staff that understand the complexities of electronic information and educated staff that can help people through the maze of sources and devices. A good public library should offer cradle to grave support for life-long learning, a place to entertain ideas, a place to turn to for the pleasure of being entertained through literature, art film, music. The library should offer depth especially in these times of pop-culture, fake news, unreliable information. The library should stand above, available to everyone irregardless of age, circumstances, education, race. Anything that can be improved to continue the make the library a great place to be is important for our overall community. thx for the survey as a best practices model for inclusion and diversity. More inclusion of people with disabilities including developmental disabilities. As a central place to gain information(personally as well as on a community level) as well as to serve as a locale for providing some further education and for divulging local and regional culture. It should be a haven for children and should address the homeless population in Boulder's reading and entertainment nee ds and connection with the community to some degree. As a civic Hub for the syndication of information and easy access for civic contribution. As a community, study, and meeting space, with resources and access for ATTACHMENT B. 85 79 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com community members and kids to learn and grow. As a leveling of the participation playing field for lower ses and marginalized populations As a community learning and networking hub, with focus on non business class peoples As a solidly affirming venue for cultural and ethnic celebrations As a maker and creative entrepreneur, the Boulder Public Library is the #1 cross - cutting community space in Boulder for me. I frequently attend classes at the BLDG61 makerspace, participate in community arts/cultural meetings, host meetings for my business or for organizations where I am involved. I checked out over 100 books last year to support my business acumen and leadership. If the library wants to take teaching / learning to the next level, I would recommend hosting MOOC-style courses in a quasi in-person/digital fashion on a variety of topics and increasing the funding for the makerspace. Both of those options will lead to increased entrepreneurial growth in our community, the backbone of innovation. As a neutral, non political place for people of all ages and backgrounds to learn, grow, pursue interests and culture and relax both in place and online. This to be accomplished primarily thru reading, looking at or listening to books in all available formats. As a new resident in Boulder, it can create opportunities for people like me to assimilate better with the local people. As a place for people to come together and learn as a positive and dependable core institution and community resource whose basic mission should continue to focus on providing a range of books and other reading materials As a resident of North Boulder, I would appreciate having a larger facility that provides the services offered by other locations. I know many residents from here travel to other locations on a regular basis. I do appreciate being able to order resources with the ability to pick them up at NoBo. I would be willing to volunteer my time to the library if I were more aware of your needs. As a small business owner and consultant/trainer, I would like to use the lib rary more for meetings and events. The main library is a beautiful space, but isn't always welcoming because I sometimes feel uncomfortable with the number of homeless people and smokers in and around the library. as a valued community resource for all As a welcoming place for all people to learn, be included, and work to make the world a better place. As a welcoming place that offers spaces and programs to serve a variety of community needs. As a working adult, I'd like to see more evening availabilit y of performances, Makerspace classes, etc. You guy are doing an awesome job! The library is my favorite place in Boulder! As an artist I am happy that the library has venues for art work to be enjoyed. I ATTACHMENT B. 86 80 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com think the library does a great job. As community centers providing free resources to everyone. As senior citizens, both my partner and myself, VERY MUCH appreciate the services of Donna El Tabib! She sends wonderful books and CDs every 2 weeks via volunteers who deliver them to our door. Thanks to a ll involved in this community service. I have also used various free community rooms to give public lectures. The above and the many other services I read about, I believe, greatly contribute in making Boulder a better community for all residents! Lon L oucks and George Mrazek. At this time, the Main Brach is not safe for kids - high schoolers - especially in bathrooms due to the huge homeless presence that suffer from addiction & mental illness Available and free for everyone! Available for all residents, but still a safe, quiet space for traditional library uses. I would love to see expanded classes for the maker space and the ability to have open time to use the equipment, e.g. sewing machines, weaving looms, etc. Awesome resource Be a place that can evolve with changing needs. Coding, maker space, ebook, ect. becoming an advocate for a single language venue; translating into other languages is expensive and defeats the purpose of having immigrants learn our language Becoming more of a community center and promoting activities that bring people together. I would like to see a monthly community singalong in the Canyon Theater, similar to the annual Sing Along Boulder on Pearl Street (www.WorldSingingDay.org). Research has shown that singing togeth er is the quickest way to bond a group of strangers. It can be very inexpensive to run - Just need someone to lead the singalong, pass out lyric booklets, play the original recordings of songs (from the Beatles and Sinatra to current hits and folk songs). Different local cultural groups can also come and teach songs from different countries. beging OPEN and not midst continued constructions Being a good source of a variety of books, DVDs, movies for children and all. Being a safer and nicer place for people to come - I've stopped coming as often due to the influx of homeless people camping out inside and around the library being an awesome library with good books! Other programs - education, etc - are important but maybe would classify them under community resources in general. being an inviting place to gather, whether solo or with another/others to engage in books, media, arts, culture, learning.....a place of engagement for any/all Being known for its resources that are available to the community. Better communications with the public about what is there, what is coming there - -programs etc., and what / how to use the program offerings. The current newsletter is insufficient for those communications. I often miss things because I ATTACHMENT B. 87 81 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com see them too late. I'd love to get a paper newsletter with listings of adult / youth / and children's programming each month or every quarter, something to hang on the fridge and reference. Or something to download so that I can print as a one or two page document. Better computer system to check books and reminders when books are due. I'm from Minnesota and our Minneapolis libraries were beautiful, large collections with the latest books, and great website- easy to navigate. I noticed that the book collections aren't nearly as vast as what I'm used to. Also, not a lot of new books. Books look old. Beyond it's source of education and computer and internet, is a very positive attractive public space. Bilingilual signs would help alot ! BLDG 61 is an amazing resource. Growing the space, staff, classes, and open use time is an incredibly powerful way to empower residents of all ages to bring technology and creativity together. Books Books & more books: we need more books. Mostly physical books: because you find amazing books & information simply by browsing through the selection, but we also need more audio & e-books. Thanks much! Books! Boulder Library provides a warm space for learning privately and as a community. Boulder Public Libraries are already making Boulder a great community!!! Boulder Public Library is a place to learn, a place to play, and a place to open our minds. The more accessible, the better. BPL is a wonderful community resource. Unfortunately, too many homeless people "camp" there. The City (not the Library!) needs to create a full-time shelter for them. BPL is fabulous! Every time I think about down-costing to a cheaper community, I'm brought up short at the thought of leaving the library (despite Prospector). I really can't think how the library could be any better, it's already so good. Except maybe the people in North Boulder and Gunbarrel don't have as easy access as I do. From my house I can walk to all three main branches. I wish such access for everyone. BPL is necessary for all age groups and residents. When I visit my neighborhood library, I see children, senior citizens, and people of all languages and ethnicities in the same space to learn and access information. This is now more important than ever. BPL is one of the most important assets the community offers. The main ranch is right up there with the open space/mountain park system and multi - use path system as the top 3 reasons why I love Boulder and enjoy living there. It is a world class facility and service, please continue to give it the attention and funding it deserves. BPL needs to work on keeping the grounds and library safe for children to move ATTACHMENT B. 88 82 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com about freely, confidently without concern of interaction from strangers. BPL provides a save and comfortable space to do work and be a part of the community while having great resources at your fingertips. BPL provides easy access to books, magazines, music, other media, and their electronic equivalent -- primary service. BPL provides opportunities for people of all ages to engage with one another and learn about others in their communities. BPL should make children's reading programs a priority. Maker spaces for teenagers and college age students are helping them gain necessary skills to benefit our communities. BPL should continually survey our senior citizens about their interests and needs and then provide programs to help them stay current in the ever-changing world. Bringing people and neighbors together Build a Gunbarrel branch! Build a library in Gunbarrel. Keep the loitering transients away so children feel safe and parents are comfortable bringing their children to the library. The bathrooms are not locker rooms. Build a REAL branch on NOBO as promised in 1995. Build a small library extension in the Gunbarrel area!!!!! Gunbarrel residents desperately need a library to check out and return books and DVDs. Also, those without home computers need a place to use public computers. The closest Boulder County libraries in Longmont, Boulder, and Louisville are about a 25 minute car drive and not easily accessible with public transportation. A childrens section in the library would be a wonderful resource for the many children who live in Gunbarrel. A library is LONG OVERDUE in this community. Build an annex in Gunbarrel...other facilities are too far to bike/walk too. Build either 1) a larger library space in north Boulder or 2) a new library space in north east Boulder. Gunbarrel, Palo Park, Kings Ridge, Valmont, etc are all far from any library resources and in great need of such! Building a library closer to my home in Gunbarrel, or just offering a traveling bus in the area several times a month like Douglas County offered would be a huge plus. By becoming both the best example and the strongest voice of "the commons." By being a hub of the community for our community values of education, free access to books, technology and maker space equipment. A safe place for children, students and elderly to spend time and offering community movies and cultural events By being a library - not a place for children to play or for socializing or for theater or movies. By being a resource for the adult community and building relationships with younguns By being a venue where the community can come together, and a resource for people in need. I'd especially like to see the library do more to help the homeless ATTACHMENT B. 89 83 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com people who gather there. By being a welcoming and safe source of information and cultural enrichment for all. Not necessarily as a daytime residence for trans ients, but for those who contribute to Boulder by helping to fund the library with their taxes. By being community hubs where great books, learning opportunities, and exposure to great culture bring people together to think more deeply about the world around them. By being the communal center for shared knowledge, the arts, democratic discussion, and entrepreneurial/vocational support. And always, the foundation for these library contributions should be books and the written word. By continuing its excellent programs. by continuing to be a library and not try to be all things to all people By continuing to be a place where anyone is welcome, a source of pride for the community, and offers access to great resources and activities. by continuing to make it an inviting, safe and inspiring place that brings our community together. By continuing to provide resources (physical materials to be checked out as well as online resources), personnel and space for people of all ages to have access to important information, forums, music and other performances, and other community events not provided elsewhere. The library is the most trusted source of information available to citizens in the community and an excellent place to foster lifelong learning in children and adults. It is the only substantial institution that endeavors to provide equal access to an important variety of media (publications, films, etc.) curated by professionals. By continuing to reach out to families with children, to give them a safe fun p lace to be a family and have good experiences. by continuing your good and imaginative work and offerings Please be sure to have appropriate bright LIGHTING in all the branches. By creating a community of learning, self-improvement, understanding different viewpoints, getting kids hooked on reading and exploring knowledge, exposing community members to different cultures, etc. And being a source of great books and information. I think it is good to be examining its mission as now everything is so accessible in-home with the Internet and ebooks. I admit that I don't use the library very frequently but am glad it it there and wish I used it more. As soon as I walk in, I feel a good vibe, remember the way I felt as a child to walk into such a treasure trove and want to be there more. But busy lives get in the way and honestly, the homeless residents of the library are a turn off. I used to work there often, but now it is not so pleasant. By creating a welcoming space for all community members to have the opportunity to enjoying learning. By expanding in neighborhoods and buying more books by having a huge amount of eBooks which never have to be printed or recycled or sold off because the book bindings are shot. ATTACHMENT B. 90 84 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By holding to the same standards it has been in spite of the resistance we will get from a political landscape that does not appreciate what it offers. By its support of community needs, a safe place to visit and utilize, stocked with the latest technology for public use, a well stocked boo k selection, a safe place to meet. By just being engaging with the community is a way to make it better. By maintaining a high standard as a source for authoritative information. By making the following accessible to people who need them (in no particul ar order): Books Technology (computers, etc.) Kid Space Meeting Space Personal Space Art Making Teachings Community Events Copy Machines with Scanners (seriously, that's huge) Quiet Warm Space Safe Space Free WiFi By moving away from it's policy to get rid of books - libraries are meant for browsing. It is my experience from working in a library in where I examine books being sent offsite that the people making the decisions of what books to get rid of don't even begin to have an inkling of a clue of what people potentially want or need. Before 2000, Boulder Public Library possessed an extraordinary book that had prophecies of what would happen after 2000. The book predicted that 2 dictators would come to power, 1 in Russia and 1 in the United States. They would cooperate. The book also went into great detail about how people would get rid of them. If BPL had kept this one book available prior to the 2016 election so people would know about the prophecy it could have made a difference. Some people would respond everything is on the internet, this isn't. In the U.S. a good chunk of the prophecies are delusional ravings of fundamentalists that the current president is the answer to their prayers. The only ones that come close are in the U.K. By not allowing the 2nd floor to become a sandbox for the homeless. What does this mean: No cell phones; No loud, extended conversations; No smoking outside of the library; wait-a-minute: Boulder has a no smoking policy in downtown areas, but it is never enforced. There is more, but you would not like it. By offering a culturally inclusive, safe, and knowledgable space that is equipped with the essential resources for all members of the community By offering a place of respect and help for those who need it fo r school, work, or creative pursuits. By offering a place to find information or get resources like books, books on tape, etc. By offering more cultural variety and more frequently for the public to participate. By providing a common and freely available source of trusted information on a wide range of topics; and hosting meetings, programs and events of interest to community residents. By providing a place for anyone in the community to reach their full potential - that may mean different things for different people. By providing a safe, all-inclusive place that encourages learning and exploring ATTACHMENT B. 91 85 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com within our community. By providing a space for us to learn and grow. By providing a venue for acquiring experiential knowledge in a community where information is relatively trivial to access in a variety of ways. By providing an inclusive and approachable place for all members of the community to develop a lifelong love for reading and learning. by providing books By providing community activities and a safe place for all members of the community to use and access, the Boulder Public Library contributes to making Boulder a better community. By providing factual information, the library informs citizen voters. By providing free cultural experiences plus books in all their forms, the library supports those with limited funds, especially young families and retirees. By providing great programming for a wide range of interests. By providing learning, cultural, creative and community enhancing opportu nities for Boulder citizens, young and old. Though I do access e -books from library sources, I feel it's important to keep a large compliment of "real" books available to patrons. By providing more books and research in particular. I don't go to the hos ted community events, but I realize that's a very important part as well. By providing more hands-on resources and learning experiences. This will connect directly back to the community and create a relationship between skills learned and economic opportunity. By providing not only its own resources, but also hosting events that engage and give people opportunities they wouldn't ordinarily have. By providing resources for all cultural background and demographic. By providing the community, regardless of race, education level, or income level, with tools and resources for learning. By providing utilities for public use, acting as a venue for entertainment, and being a repository for trustworthy information. By responding to the higher concentration of lower income and Latino residents in North Boulder with a complete branch/community center. By serving a wide variety of diverse interests while maintaining integrity of original library and educational purposes By staying out of politics!! By staying true to its mission and inclusive to all. We don't need shiny, new, and dramatic. We need good librarians, warm and inviting environments, and lots and lots of reading and informational material of all shapes and kinds. By supplying fundamental educational and community needs regardless of income, background, etc. By supporting funds to build a place for homeless people to spend time during the day. The last few times I was at the Boulder library it was so unpleasant and actually scary that I haven't been back. ATTACHMENT B. 92 86 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com By taking a mobile unit to community events. by working with the city to balancing the needs of the homeless who use the library as a refuge with the population as a whole (including the homeless) who use the library for the services mentioned in this survey. Centerpiece of our diverse and inclusive community! Children's story time, programs in non-English languages clean it up. make it safe for tax payers. remove homeless. open a satellite branch in gunbarrel. Clean, safe place to meet or have children visit. Void of the homeless hanging around the entrance. Comfortable place with the ability to power phones and personal laptop computers comfy chairs Communal space, BOOKS! Community building, education and entertainment. Community events and art shows at the library are wonderful. Space for meetings, for those learning to read, for children to learn to love reading = all very important. Inviting grounds and spaces indoors. community events connect with nonprofits make it easier to hold events at the library more bike parking more open attitude by librarians promote lesser -known services in utility bills Community gathered Community meeting spaces available at BPL or Alpine Balsam space community outreach/safe space for ethnic diversity; environmental awareness; stress on critical reading/thinking skills for all levels, free course on current media issues and how to distinguish good/bad sources; a safe place to discuss political and social issues during the current regime. become a communi ty center. also, join with nearby libraries in an effort to promote this agenda throughout CO Community programs, lectures, meeting space, etc. Community space where everyone can get support, share ideas and collaborate Consider having more programs like the Colorado Parks backpack and maybe a seed library to expand what the library can offer. Considering Boulder prides itself on being soo focused on diversity and cultural inclusion, for YEARS I have found it nearly impossible to find even mainstream Christian and conservative literature. A number of years ago I finally gave up on going to the Boulder Public libraries and instead began going to actual bookstores, usually online or out of town, just to find what other cities provide normally in their libraries. BPL is very focused on their PC directive, NOT on true inclusion and serving ALL resident diversity. Continue as is for the most part. I believe it is essential for places like libraries to exist, and to help educate the community. They provide areas of both factual and creative learning and as such are places to unite all facets of the community. Continue current activities and increase art, culture and political gatherings/ ATTACHMENT B. 93 87 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com showings Continue current path of being an essential community resource beyond 'just books' Continue great services, community events, expanding book collections (including downloads of eBooks), increasing larger room space to reserve for groups. Continue keeping the hours you have at all the branches. It was difficult during those years when you cut hours (i.e. closed on one day of the week) to the branches. So glad they got the hours back. Make sure to keep enough reference librarians/staff to help the public. Thanks. Continue on the current path to be a place for people of all ages and interests Continue to address the transient issue. I don't feel safe letting my kids wander around too far. Continue to ask opinions (like this!). Keeping up with the needs expressed by various groups of residents. Continue to be a place for people to search out books, inspire children to read, and be an outlet to educate the community on civic matters. Continue to progress as options and opportunities occur Continue to provide a great place and activities for kids. That bring lots of different folks together. Continue to provide and facilitate access to accurate and truthful information for everyone on the community. Continue with all the programs they have. Build a library in the North Boulder and/or Gunbarrel area. I don't use it that often because it's not close to my home. I would use it a lot if it were. Continue with programs for children and culturally sensitive gatherings for all. More events (celebrations and music). Continuing a strong commitment to varied, current information and cultural resources that are readily available for free to all community members. Continuing doing the things they do best. Continuing improvements as ranked previously in survey. In my opinion Boston's new library space should be studied and imitated in Boulder. I toured there and it was amazing! They broadcast from the library. It is so open and draws people in from the outside. Continuing its current excellent services BUT increasing its marketing of those GREATLY; networking with libraries worldwide to find out what other libraries are doing; increasing events I would want to attend; becoming more of a venue; increasing and expanding efforts to help those who are not in formal educational settings to have access to lifelong lea rning; keeping me better information about events - why did I not know about the lab meeting on April 5-6 when I go to the library at least once a week and literally use Prospector daily; Advertise Prospector heavily - I get scientific books, textbooks and pleasure reading through Prospector I would never be able to afford - absolutely the most important service the library provides but not mentioned in this survey anywhere. ATTACHMENT B. 94 88 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Finally, when we moved here 30+ years ago, my husband drew a circle of one mile radius around the library and confined our house hunting there; he fought to keep the library downtown and both our children took some of their first steps there. The remodel was brilliant and you guys are on a role, and so glad you're doing this, to stay current! Continuing its high level of service and having unique programs that promote an informed, inclusive, resilient community. Continuing services at the high level that it already does. I have young children, and BPL hits a homerun especially in this area--there are so many storytimes and excellent children's librarians. Access to resources and a safe, inclusive place to relax and learn is so essential to our community. I think that the best thing we can do is support library staff to continue to do wh at they do and develop more ideas to engage the community. Continuing to be a safe place for everyone. Providing opportunities for civic involvement. Providing classes for under served populations (literacy, language, etc). Continuing to provide excellent kid programs. Continuing to be a safe place for learning and education Continuing to be an arts (nobo art show) and science (makerspace) hub Continuing to be an inclusive and inviting space to all Boulder residents Continuing to be welcoming to all, including homeless. I did not see longer hours as an option for funding here. This makes it possible for more people to use the library. Continuing to improve the buildings & interior space. Continuing to provide free concerts, lectures and art shows. Continuing to maintain and expand the great, inclusive, creative, cultural and essential spaces and services it provides to the community. Continuing to offer accessible, high -quality library services to all community members -- even beyond the walls of the libraries. Continuing to offer great programming for all ages Continuing to offer open doors to everyone but also to set expectations for use; continue to engage young children and youth in civics, learning to read and programming that builds on what they're already learning in school. The remodel of the children's library and seeds cafe at the Main branch make our day every time we visit--well done! Continuing to offer quality, inclusive, diverse services. Continuing to support reading, hosting cultural and community events, remaining a safe place for all. Continuing with art, concerts and performances at Main library (and others) which represent different cultures and embrace diversity of the community and beyond continuing with what it is doing now Continuing with what they're doing Contributing to literacy, community engagement and community building, ATTACHMENT B. 95 89 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com holding a space for arts, creating a safe space for people of all identities, providing access to technology and other tools (like makerspace), providing resources such as books and films, invaluable knowledge, and generally awesome staff. Getting folks excited about reading! Convert part of library into a job retraining center coordinating with the Senior Centers, the Rec Centers, VIA, perhaps meals on wheels for shut-ins. create a educational interactive enviroment create a system for Homebound patrons to have books delivered and picked up from their homes. Naperville IL library has a very successful operation. I volunteered to deliver and pick up. Creating a safe and inclusive place to learn through many different mediums. Creating larger spaces to store book to increase options. Creating some way to relate with the local homeless population who can often take over space in the library for sleeping . If there was some way to provide a space for them that does not over cried the main library's space Cultural events, Jaipur festival, author readings, concerts,etc. I do not see it as baby sitting service for children or adults. Currently, it seems like the Boulder libraries are striving to meet many different needs, from having available books, music, movies, etc to the makers' space, gallery and performing arts, speakers, etc. I think all of those things are essential for any community, but I wonder if your funds might be getting spread out over too many areas now? Boulder has many different venues for all of these things, so I'm wondering if library money might be better spent on more traditional library issues such as books, music, learning, reading, etc.? Dear BPL: Below are my thoughts for how BPL could improve things for patrons in the future. In a word, look back to the past. Let me offer an example or two. About a decade ago, I called Reference asking if there were any u pcoming BPL activities to commemorate a very popular historical event which I had studied extensively, whose anniversary was fast approaching. Long story short, within a ten-minute chat, the librarian said there were none planned but then [1] asked if I'd like to host a public gathering myself [I said "Yes"], [2] she made all the arrangements to book a meeting-room, and [3] started the easy process of creating flyers to promote & advertise the gathering through BPL channels. All within ten minutes. The g athering I hosted was a huge success, with many attendees, from as far away as Evergreen. A few years later, around 2012, I thought it would be nice to repeat the above gathering, commemorating the same historical event, since all attendees loved the pr evious gathering. So I naively called BPL again. This time, it took days and days of jumping thru all kinds of hoops, calling different BPL branches & managers, trying to schedule & navigate 15 layers of tedious bureaucracy, while being told no meeting -room openings would be available for months... until I finally gave up, totally burnt out, never wanting to even think of it again. In a nutshell, the feeling of BPL being a ATTACHMENT B. 96 90 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com user-friendly home-town library - especially BPL Main - sometimes seems to be a long-lost memory. Another example makes my point. After all the building renovation a couple years ago, I eagerly showed up when the much-anticipated bridge cafe finally opened. Only to be promptly smacked between the eyes with a menu featuring a $9 grilled-cheese sandwich. Hello??!! Where am I, in the VIP snob-lounge at Aspen Airport? Maybe in the high -rollers' private-box at Monte Carlo? Or the gold-plated swimming pool for oil sheiks in Dubai? I mean, nine bucks for two slices of bread and a slab of cheese? Hello??? I realize of course that the cafe is an independent vendor, not a BPL department. But I trust you see my point. Another example occurred just this past week, when I discovered that some routine library services I had used for m any years - like ILL - now don't consider me to be a legitimate patron because my files show my Boulder PO Box as my snail-mail address, even though I do ALL my library business by email, never snail-mail. I'm now required to either supply to the library computer the physical address of where I sleep [which is nobody's business but mine], and/or to show up in-person and show someone a picture-ID to confirm my ongoing 40+ year residency in Boulder... as though my word alone can't be trusted to be truthful, despite my 40+ years as a frequent patron in good standing. In other words, in recent years, the entire look & feel of what was once a friendly home-town Library now can feel more like it's being replaced with an elitist corporate machine. And its not just patrons who have noticed this. During my 40+ years of very frequent usage of BPL, I've become friends with many BPL staff, at all the branches. In recent years, the BPL staff who work at the branches have increasingly felt marginalized & ignored by Main. Meanwhile, long-time support- staff - even those who work right at Main - have sometimes felt themselves being treated in a cavalier fashion re recent years' employment/personnel medical/benefit policies that had previously served everyone very well, for many decades. True, times change, and Boulder is no longer a sleepy little mountain town. A bigger population and changing demographics require new & innovative methods, which sometimes go less smoothly at first than everyone hoped. But, those kinds of routine admin rough-spots aren't the issue here; rather, the issue is the perception of BPL's overall organizational culture, and how its felt by everyone who's affected by it. I'm not trying to find fault with anyone, since I'm sure your jobs are all very challenging, and BPL is an excellent library. But I still very much believe that the best mission-statement for BPL's future can be found by looking at its past. Thanks for the opportunity to express my opinions. Sincerely, Frank Vacanti sameoldfrank@yahoo.com Desarrollando más actividades Discouraging transient persons' abuse of the library facilities and grounds. This behavior makes it unattractive for children and elderly because they are at risk and can feel threatened by a unsocially acceptable transient person's actions. Do not allow homeless people in the library Doing a great job. I do find it a little difficult when transients are taking all the ATTACHMENT B. 97 91 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com limited seating inside the library. Hard for my kids and I to feel comfortable next to them when they are not conducting themselves in a respectable manner. Doing everything it does well. doing just fine as is doing what they doing now Don't allow vagrants. I've seen drug deals, overdoses and people bathing. I don't take my kids Don't forget the homeless people. Don't get political and push "inclusivity" over being a world -leading place to find books, music, and DVDs, and having a space to enjoy reading such and studying quietly. Don't go to the downtown branch due to having to navigate through the community outside of it. don't know don't let it be overrun by homeless people Don't make it a political place, a place for political, very one -sided programs/discussions/etc. The community is already overwhelmed with this, making me feel unsafe. Make it be a neutral place, not a place for political agendas and forums. Make it be a place to read, to check out books and other media, to study solo and in small groups. Keep the library politically neutral. double the size of the maker space and continue to support the cafe. Downtown location has an amazing story time but I was less enthused about the Meadow's Branch. It would be cool to make the Meadow's Branch as fun as downtown now that Boulder is growing. You guys are doing a great job! Thanks for the survey! East Boulder, including Gunbarrel, doesnt have a library or even a place to drop off books. It takes me at least 15 minutes to drive to the nearest library. Educating children, but otherwise hadnot thought about it...probably should... Education is a resource that should be available to the community for free. This should include substantial hands on learning opportunities. Businesses, entrepreneurial endeavors, and opportunities for the under served to contribute to the economic vitality of Boulder will result. Education, enjoyment, & improving our community. Education, growth for everybody through different avenues (books, movies, concerts, ebooks, creativity...). You are doing a great job. We love our library. I love how you are integrating homeless people in the maker space. I also appreciate they have a place where to be, where to hang out. And through my experience, they have been very respectful. My son (Anyll) and I (Christel) have been so grateful for all the g reat teachers you have been hiring. The classes are very constructive. The kids are behaving very well and everybody seems to be excited to learn more. The teachers encourage creativity through support and not by showing the perfect way. I love that! I am just concerned by the kids section. My personal experience, there is a high level of WIFI in this area. The ATTACHMENT B. 98 92 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com place is not as healthy and safe for younger kids as it could be. In some countries, they now for example encourage building for daycare not to expose young kids to WIFI. I don't know if anything can be done in that direction. Thank you for asking us for feedback. Educational, cultural, and social events, as well as help with research, and good books/movies/music/entertainment available to the public. Encourage the homeless people to stop living inside the library. I'm unable to find a comfortable place to sit because I see homeless people sleeping in chairs surrounded by all their belongings. Encouraging childhood literacy. Continue a strong children's program. Continue to provide both hard copy and electronic versions of bestselling books, and continuing to ensure hard copies are in good condition. Good music and art programs. Encouraging people to participate in artistic and writing, creative endeavors. encouraging reading actual books over digital media Encouraging use as a community meeting space. Distributing information on ways to get involved & serve the community. Engagement Enhancing geographic access to web, e.g. by establishing add'l wifi networks in public spaces throughout the community, with access to research and other electronic resources available at the physical library. Enlarge the collection of DVDs and books. Ensure main downtown library is accessible and safe Ensure security of facilities. Public libraries should not be used as homeless bathing areas or to use computers for inappropriate content. Essential essential community service essential for low income to access information and the arts. This is also true for entire community. Necessary for our freedom Essential hub for information. Estaria mejor si lo biblioteca ayudará a los bagabundos a encontrar un lugar donde puedan dormir y tomar (alcohol) en otro lugar y no dentro de la biblioteca, especialmente por los niños por que hay es donde los niños van a leer y pues miran a los vagabundos haciendo estas cosas que para ellos es un mal ejemplo. Events and resources. I love the kids are for my little one Events to allow people with different perspe ctives to interact and share. Evolve into a modern, relevant library. Don't stay stuck in past. Develop innovative programming relevant to today Expand makerspace, tool library, hands-on learning workshops Expand public meeting spaces, encourage diversity through reading/experiences/ perhaps performance art, or provocative art installations/programs. Expand the children's section of the libraries and make it a really awesome place to go. Reach out to Spanish speaking communities with more reading progr ams. ATTACHMENT B. 99 93 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Have Therapy dogs come in to do reading programs with children. Educate students about Prospector. Get the homeless out of the downtown library and the Civic Center corridor. They make it feel like an unsafe place to go. Expanding BLDG 61 Expanding on all that it does already Expanding program offerings in the children's section especially in Spanish. Expanding the makerspace to enable all residents to learn STEAM skills. Expanding the mind weather through information or imagination will always make a profound positive impact. Expanding the NoBo branch! expansion of programming Expansion of the maker space and staff support in hands on learning experience. Host public forums. Longer hours would be nice for me personally; however, I'm not familiar with how significantly operating expenses would change. More small business resources. I love the direction the library is heading and hope to see further funding allocated to the organization in the future. I also hope to see the library reach out and form connections with libraries outside of our immediate locale and try to aid them in their search for knowledge as Boulder is a place of supreme privilege. Exposing residents to a larger world, providing medical research results if desired. Extended hours and more places to comfortably sit and read a book, (as opposed to using the computers). The Meadows library took out most of this seating with the 2016 remodel. I do not frequent the library as often anymore because of this. Extended hours to meet the needs of different schedules. I'd also like to see free or affordable family programming on Friday nights. Extensive programs, working to find new ways to serve the community Fabulous resource that I use all the time. Love reading and having so many great books accessible to me. Please add more e-books AND make it easier to search for them! Feel it is one of the more successful libraries I have encountered. Meaningful to me -- when I returned to Boulder after a ten year absence, they still had my card on file!! fewer surveys like this one - good grief. Find aid for homeless resting in library. Support families esp kids in high end environment availability. Trend setter & local news. Excellent cleaning staff. Of course our librarians and staff need raises. Fine now First and foremost through the access to good books and DVDs. Secondly by providing good spaces for meetings and studying. First place I go when in a new city. You are all awesome, knowledgeable and welcoming at each branch. Thank you !!!! Focus is on children, study and jobs, however, a resource not addressed is senior citizens. Their knowledge and usefulness is an untapped resource. Something to ATTACHMENT B. 100 94 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com consider. Focusing on books, reading, language(s), math and learning. Not politicizing any of the above. for all the reasons stated before... by providing a safe, educational, inclusive place for people to meet, work and learn. For teens and adults, I'd like to see it be a learning center, where people can explore all academic subjects, and where experimentation with materials can be tried, where knowledge for doing that is all around (Makerspaces sounds compatible with this). For children, I'd like this learning center to be available to them, but also be a place where kids can be kids, and can be encouraged to read through fantasy, and great literature. Fostering community and cultural engagement. Establishing stronger boundaries to resist being having all tables and seating occupied all day by homeless and indigent people. Free access to books, programs, media etc contribute to the knowledge base of our community. More information and opportunities for growth make a better community for all residents. Free and accessible space to read, discover new music, perform research , attend community events, and even make gifts in BLDG 61 free and open space for mingling and sharing of ideas, warm safe space for the vulnerable homeless during the winter, bias-free place for literature and music and learning Free movies, cultural events, learn-to-read programs, technology workshops, art events, etc. free movies! up to date library selections. Programs for kids. open for hours that I can access. Free open education! Free public Access to higher learning Free Wi-Fi Downtown Free, open access to technology and reading materials From what I read, it's continue to strive towards goals I envision. Offering a free resource providing essential skills and opportunities to community members who otherwise wouldn't be able to participate. Gathering place, safe space for kids while learning and exploring, free source of knowledge and entertainment for the whole community Get absorbed by HHS or P&R and expand their community contributions with the library budget. Get more foreign language and language learning materials. Come up with ways to get teens to read more books. Get rid of the automatic return thing. It cuts people off from the library staff. Plus at least three times I went to use it it was either not working or had spit a book back out that was returned by another patron. Get rid of the transients. Stop wasting money on unnecessary remodeling. I'd ATTACHMENT B. 101 95 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com rather see a library in Northeast Boulder Given the high cost of real estate I really value the free access to meeting spaces at our libraries. I love the renovated main library and attractive coffee area. I really love the art display areas and i attend these functions and exhibitions. Again, since real estate is so expensive here this is very valuable because artists spaces and gallery spaces are getting squeezed out of Boulder. Giving all people opportunities to enrich their lives through literacy snd learning Great books, good (but quickly filled) meeting spaces, cultural/scientific events Great children programs Great community resource for literacy, creativity and communing. Difficulty accommodating homeless folks and integrating them with others using the library. Great resource of information open to all regardless of economic resources. Gunbarrel area desperately needs a library. We've grown in population but no facilities are available in our area. Even a small one like nobo would be great. Gunbarrel needs a small branch like the one that recently opened in North Boulder, mainly so we have a place to pick and and return books. Also, overdrive items - expand the checkout period to three weeks minimum and please add more copies of items. Hacer más publicado, en los lugares de vivienda públicas. Hacer fácil las páginas de la biblioteca o avisos sobre cualquier evento ,que lleguen a nuetros teléfonos. Hard to say because I think it does a great job already. Have more diversity on the staff. Having a free place to learn, connect, relax, use the internet, etc. allows people of varying economic classes to be the people they want to be and connect to the resources they need. Boulder Public Library supplies this opportunity through maker space, art gallery, theater, meeting rooms, and physical and electronic resources Having a physical space to read, get books, seeing other people doing the same, this is very important. That anyone in Boulder can walk in and find useful, fun and meaning books is a true community resource. I love the library! Having a video of Albert Bartlett's lecture "The Arithmetic of Growth" and forcing planners and city council to watch it once a week. Having accessible gathering spaces. Having tools and technology that individuals can't purchase by themselves (subscriptions, makerspace, etc) Having free information, books, media, resources, and cultural opportunities that are available to everyone is essential for our community. Thank you! Having grown up in Boulder (Whittier neighborhood in the 60's), the main library has always been a community hub in different ways...even more nowadays. Though my wife and I now live in Longmont, BPL (main and branches) is often a single reason to come to Boulder. Thank you for all your good work. Having knowledgeable staff and broad resources. Having more events.. My child has been to a few events, but I've never been to a ATTACHMENT B. 102 96 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com grown up event, though I'd like to Having one of them closer to me. Having spaces for community to be welcome and meet, especially in a safe and comfortable environment. Helping disenfranchised or lonely people feel more connected; providing safe and comfortable space for all; promoting both traditional and digital -age literacy; promoting creativity; promoting arts and culture; being a community centerpiece. Helping provide tools for learning as both required skills (for life and w ork) shift and delivery mechanisms change. Evolve from a book/CD/DVD model to seminars, webinars, streaming, etc. and rededicate former shelf space to learning centers. Helping young children make their dreams come true. Highlighting contributions of women and minorities, particularly Native Americans Highlight contributions of religions. e.g., Quakers and Baha'i to peace Providing classes and other resources such as performing arts that make skills and ideas accessible to low-income people Offer a series that shows how people have organized for social change and ways to do so today -- include local and other speakers who have participated in such actions Offer regular workshops in writing, filmmaking and other modes of communication Hire people who are librarians, who have a love of reading and are excited to share that. Not mean, sullen, unwelcoming people as are at GRB. Homeless outreach Honestly the library (main) does an admirable job. However it is uncomfortable to go there by myself with my kids as the last time we were harassed by homeless people on our way there and my kids saw some unsavory activities. I don't know what the solution is. If my neighborhood of Gunbarrel had a library I'd use it weekly. I loved going to the library as a kid and we also had a Bookmobile. Honestly, I have lived here in Boulder for decades and I will not bring my grandchildren to the main library nor will I go there myself until there is a better handle on the homeless situation that has taken over the library. It's frightening. Hosting community events that encourage reading and learning. Please host more events (even if there is a nominal charge) that brings the community together. hosting public forums and encouraging a cross section of people to participate free English lessons expanded How one uses the library is a personal endeavor. I like quiet places with books about me. Some personnel could be warm er and more receptive to the people who use the library. I a man fairly new to this community and I think th e Boulder Library System is an excellent one. I would like to see a larger selection of ebooks available especially for people who are not able to frequent the bricks and mortar library as I am. I adore the public library every time I go in there. I don't go often because I don't have a lot of time for leisure reading (my primary use of library resources) but ATTACHMENT B. 103 97 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com every time I do I am so grateful that it's there. Fabulous job everyone. I am a mother so any support around children is very important to our community and I see that contribution, as well as the Arts and ways to bring us together while providing support around community events I am a tutor in Boulder Reads, which is an amazing part of the library I am biased and in my opinion Boulder does an excellent job with library services. The only thing I could see as a need going forward is to have more small local branches that can cater to children. While my own child is now an adult, I grew up in Jersey City, NJ with a small library branch close to my home where the librarian would read to the neighborhood children. This to me is vital to the development of young lives (to say nothing of lowering crime). I am hugely impressed by the opportunities offered by the makerspace. I have not gone yet but I am excited to get certified to use the wood and metalworking tools you have made available, to use the kiln for clay work, and more. You have also saved me numerous times by providing a place to print things out. My student friends spend lots of time studying there. I'm also excited that you are offering movies to stream online, as it is getting harder for most Boulderites to afford luxuries like paying for entertainment. It's also definitely beneficial to the public that you offer computers to use. Overall I think our library must be one of the best in the country. Keep it up! I am impressed with BPL's abiility to stay at the top of relevancy. Love their ideas on creating apps, and the maker space while continuing to provide needed services such as good goods, storeytime, good reference librarians. This may not have come accross in my answers but I view children and non -reader focused events as essential, as well as good business and reference librarians. I am particularly impressed by the BoulderReads program and believe it is essential to the community. I believe also the library offers a safe haven and refuge for all who need it, as well as encouraging independence and well - informed thinking. I am very thankful to the Boulder Library. When I immigrated from Belgium, it was the only place that made me feel comfortable in Boulder. During my daily visits, I learned about the classes were offered. I took classes in English as a 2nd language, did my preparations to become American Citizen and I passed! I attended for a long time the Women of the West group, learning to understand American women and their culture. It all was very useful in my current profession as a nurse. The Boulder Library feels so comfortable for me that I love to visit it on my days off. Therefore, I suggest that everyone in our community have access to the library, no discrimination in anything. Provide more education, language classes, cooking classes and financial classes, a lot of people have financial burdens. There are the life long lear ning classes on line, but not everyone has access to a computer. That's what I learned through my daily work as nurse. I think the Boulder Library is on the right track! I recently donated $75 to become Library League Member to show my gratitude. I have se nd in another feedback ATTACHMENT B. 104 98 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com last week, but I was still under jetlag after my travel to Belgium. Thank you. Reinhilde Seutin I appreciate the strides BPL takes toward helping and working with BVSD librarians. I approve of the library's general organization, administration and usage... I avoid my library because I was accosted by too many homeless people. The library is no longer a safe place for me. I believe that it is essential that the library provide Internet access for those without computers. Providing a repository of trusted information is also essential. I enjoy reading the books, both in paper and electronic I believe the library already does a great job. I believe the library is very important b/c it is a place where members of our community are drawn too as a safe place. My son volunteers every summer with the reading program and loves it. It has given him a great place to learn and have responsibilities. I believe the public library is essential to a democratic society. All people must have access to information and viewpoints that represent the broad spectrum of ideas. Please work to be inclusive of all people --including people of all colors, socioeconomic stations, beliefs, genders, and language and other abilities. Please also work to be inclusive of all ideas--including those that are unpopular or sought out only by a few library users. I can't think of any other way to improve what you do! I do NOT support programs like Bldg 61 this belongs in a Community Center which we have in Boulder not in a Library. The Library is trying to step out of it's bounds. And I use the Main Library hardly at all anymore because of the 90 minute parking. One can hardly attend a meeting there and fit within the bounds of 90 minutes. This is TOO restrictive. Boulder has it's hand out everywhere for parking $$ and not fair to the citizens. A Library should be about reading period. I do not think that 'eating/drinking' should be allowed in the Library. It is unsanitary and damaging to books and other materials.There is a cafe available which possibly could be expanded. In the summer the outside area has seating as well. I don't know about all residents, but I would strongly support a real library in North Boulder. The corner library is simply not sufficient. I don't know. I live in Longmont, so I don't get to the Boulder Libraries very often. I like all the variety of programs the Boulder Libraries offer. I lived in Boulder for 12 years and didn't have much money. I appreciated the free programs at the library has. I don't, unless the homeless situation is resolved. I had trouble concentrating, even in the quiet area on the second floor, b/c people were relaxing & talking in the chairs that face south. Someone had a severe cough which could hypothetically be tuberculosis. On the 1st floor, all the booths were occupied by ATTACHMENT B. 105 99 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com homeless people. One was reassembling all his possessions on the floor to put back in his backpack. As I left I had to pass a lineup of 4 men seated on the floor being detained by the police. I felt very ill @ ease from the cumulative effect of all these experiences. In the warm weather, I have to caution my grandsons to stay close to me & keep moving when we walk on the creek path under the bridge that connects the buildings. I want these people to have a community & shelter, but am concerned re the health & safety of the library patrons w the current situation. I doubt the wandering path being installed outside will be of much value. Finding a humane way to decrease the transients hanging out and using the restrooms is high on my list of change needed at Main library!!! I feel a library should offer access to books that are otherwise hard to obtain, or unaffordable for poor people...even maybe books that ar e not checked out often. The library really should in large part be a book museum and provider. People still like books studies show, contrary to what some people like to believe...including, apparently, libraries. So paring down the number of books to me is not in the best interests of a whole community. Otherwise, the library does a pretty good job for the community. I feel that by being the wonderful libraries that they are is sufficient. I feel you already do. The upgrades to the main library are fabulous. Thank you! I find the cigarette use by people outside the library to be intimidating. I fully support the library system but there isn't a library close to my neighborhood or where I tend to shop. I hardly used the library before having kids. Now I find it essential and just try to spread the word so others see it as valuable. Also our library is so beautiful and such a pleasant place to be. Amazing children's offerings. We love it. I have a dyslexic 7 year old, a nuero typical 4 year old and a two year old. All three love listening to audio books in the car and out. We have been disappointed with the selection available. I have become very sensitive to electromagnetic fields, including Wifi, and I have unpleasant symptoms when I'm exposed. I would like to see the library minimize the Wifi signals there, since there is also free Wifi available in the downtown area now. I have been so very impressed by the library's role in Boulder's civic, cultural, educational, environmental, social, politic al, and (wow, that is a big list of important contributions) just plain wonderful centrally located public resource of all kinds. I even send gratitude for a public pay phone that was essential at one point I my past! If this were not present, how could our community even consider survival as such, without this common need for a physical place for mental sustenance? I have lived in Boulder upwards of 40 years. In the past 10 to 15 years, the Main Library has gone downhill, I limit my time there, the sta ff is less friendly, there are far to many homeless hanging out, the smell of alcohol and cigarette smoke is ATTACHMENT B. 106 100 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com annoying and difficult for asthmatics, it seems that the city is turning the space into a shelter for the homeless to sleep, drink and hang out. I have never thought as a library other than a place to rent books, study and do research. So this survey expanded my thoughts. Did not realize that there was a maker's space. I have observed that the main library is inclusive and supportive of all visitors from the poorest to the wealthy. I like the non -judgmental attitudes of the staff. I have seen library staff asking homeless patrons to leave or treating them with less respect than other patrons--creating a safe warm space for homeless people to stay during the day is one of the MOST essential functions of a library, in my opinion, and I really dislike the way I've seen disrespect toward the homeless increasing on the part of staff. I'm a former librarian myself (in another state) and this is especially surprising in Boulder, where I would hope people would have more compassion and understanding of this vital role of community service that the library provides. Please treat the homeless like any other people visiting and using the library (because they are just like us.) I have seen specific topics available as children's books that help to make Boulder a more inclusive community. I haven't thought about it much. Maybe more electronic access I just moved here and I was able to use library resou rces from my first day in town. The space feels welcoming and inclusive. I just really cannot understand why we need more library funding. We had a very very expensive remodel completed only a few years ago at the main branch. There is meeting space, tons of work/study space, the kids area is nice. Not everything has to be perfect and brand shiny new all the time. Living in Boulder has gotten way too expensive and constantly raising taxes is part of the problem! So no, even though I use the library on a regular basis, I do not support raising taxes to fund non-essential remodels and such. The library does not need to be an end all be all space for everyone. Let's be reasonable. I know the library is an inclusive space for all people, however I have found certain times the balance is tipped when numerous homeless and jobless are there. I don't know what the solution is other than the city providing more support to this population. In general it is not bothersome, but at times the smells can be bad. I know that people are free to use the computers with some restrictions but on more than one occasion I have seen men looking at pages and pages of minimally dressed women. I don' t know how the library can thread the needle of offering access but not allow freed om in searches as long as it's not porn. I hate seeing that and look away, but honestly it changed my usage of the main library. I don't recall if I have noticed it since the remodel. I like encouraging everyone to read. I trust and value people who read for recreation and for lifelong learning! I like how it serves such a cross section of our community. There's something there for everyone and everyone is welcome. ATTACHMENT B. 107 101 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com I like seeing what is offered by the makerspace and public programs, and hope they can do more in the future. I like that the library feels inclusive. I really think it should focus on having a high quality selection, access to trusted information, and encouraging people to read. There is something about the Boulder Library that I think could be improved. There is not enough quiet reading/studying space. Every time I try to find a place to work, the spaces are taken. Also, the structure of the building makes it so there are large areas that are not really quiet. If you could do one capita l construction project on the Main branch, I would say build quiet areas. Also, I know this is a peevish thing to say, but I think the carpet that was installed last year is terrible. It was showing stains and wear and tear after a few months. It already looks totally shabby. And, the hand dryers in the bathrooms are awful. They haven't been upgraded in years. I can see wanting to save trees by avoiding paper, but I can't tell you how many times I've wiped my hands on my pants or used toilet paper to dry my hands before leaving the bathrooms at the library. I like the fact that i can check out books and see films or attend events and recommend to my friends that they do the same. I like the idea of "maker space" (although I'm not sure I love that name.) From what I see the library works very hard to be inclusive and responsive to current needs and interests. I work at the library on campus so don't visit BPL as often as I might, but having grown up in Boulder, the main library is a place I spent MANY hours and it was very important to me as a source of wonderful books and a kind of refuge for a shy child and adolescent. I hope it still serves today's young people that way. I like the idea of the maker space and the non-book services, but I am worried about the libraries moving away from physical books. I really want to have a larger library that replaces the NoBo single room library. The George Meadows branch seemed sad. There were not many books and the place did not seem very welcoming. I live in Gunbarrel. A library branch is needed there. I think the library does a great job now for contributing to the community. Keep up the good work. I live in Table Mesa and love having the George Reynolds Branch so close! I think we need to put a small library in the bigger neighborhoods through out Boulder. I love going there with my 2 year old. She loves the play areas and story time. It's been an amazing community for us to go to! I love our library. I know people complain about the homeless folks, and I d on't know if there is more we can do there (showers?) but no, they get that elsewhere. For me it's so valuable. I just started using more business research resources. I use hoopla even tho I don't have a smart phone. I know there is more there than I have time for. I trust your wisdom in keeping things great, and I thank you for a chance to weigh in. I realize I am passionate about BPL, probably because I love to learn. And, there is the entertainment of good fiction or movies. I probably need to volunteer or donate but I hope this love is also valuable to ATTACHMENT B. 108 102 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com hear of... Awesome! thank you for all the ways you have improved my life, and help me contribute to others. I can't really think of improvements except perhaps making it easier to take local knowledge lead ers and have them donate their time via groups or education. I'd be happy to do that, for example, as a communication specialist. I love Seeds, and the library, but it's the usual complaint - the library has become a de facto homeless shelter. I try to get in/out as quickly as possible. Also rarely find the ebook I'm looking for. Seems like most of that budget doesn't go towards adult lit fiction. I love the gallery and free concerts. Wish the movie theater had been given more time to take root, better adv ertising, and less arcane movies. The jaipur festival is a great addition. More lit festivals would be good. If the library wants book donations, I've never seen or heard that. I love the Boulder Library!! I was going once a week and meeting my friends and grown daughters there for lunch then book time. We stopped going in the winter because I could not handle the odor when the homeless took over upstairs. I had to leave 3 different times. Haven't returned yet, but hope to now that it is warmer. I love the diversity and the story time that you have. The English classes are super fun. Thank you so much for all the job I love the library (although not the renovated main library). It is the only way I can afford such a rich reading life. I love the library and think it is an essential part of any community. I n ow they hold community events but I don't feel they are advertised well. Consider using social media platforms and websites such as Reddit (www.reddit.com/r/boulder) to advertise. I love free movies and music. More cultural events as boulder is very liberal but not culturally diverse. I love the library which I visit regularly. However, it's not always comfortable spending time in the library, depending on the number of travelers and homeless present. I completely agree they have the right to be there, however, I think seating could be spread out a little more so that I don't need to sit next to someone sleeping, talking to themselves, or others on their phone etc. Hopefully the library works with local community services to provide support for those that may need it. I LOVE the library! I love being able to get all kinds of books for free and then being able to return them for other people to use. Libraries are truly one of the wonders of the world! Hooray for libraries! Thank you to all libraries and people who work there and to the city for supporting great libraries. I love the library. We have started avoiding the beautiful new main library and using our local branch. I am sorry to say, there are so many folks who are not showered and hang out, making it seem dirty. We do go there and know that it is the right of all to be there. I love the main library & have been going there since I was 3. The renovation especially to the children's area was fantastic! While I appreciate the satellite ATTACHMENT B. 109 103 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com NoBo branch, I almost never go there. Lack of parking & space to explore are the main issues. I live very close to this library but use it only as a pick up or drop off place for books I put on hold. I've had a couple of experiences where I can't find a place to park & had to drive to main library to return a book! So I'd say the north boulder branch could be expanded to support the community. i love the movie selection and wish that there were even more titles . i like bringing my kids to play by the creek, it's in a beautiful location. i like getting a coffee at the cafe. but i don't get there that often because we like to go places we can walk to. Also, because we don't go too often we lose track of what is go ing on there. i think connecting the community to what is going on there and marketing are the library's biggest shortcomings. I love this amazing resource just as it is! I love to see people of all ages and backgrounds enjoying and using the library. It is important to the intellectual life of our community and should always be available as a resource for community members. I now see that the library offers meeting space and food... and a few other thngs that I never knew about.... get the word out!! very exciting! I only recently became more engaged with the library (as a member of the community at large rather than as a CU student), but I see it as a great gathering space in downtown Boulder. I also appreciate the branches, as I have driven to the Table Mesa location--a good mix between all of these services can best serve the community. I really want a northeast boulder library in Gunbarrel - the lib ray I use is in town because there isn't anything out here I recently visited the NoBo Library and was highly impressed by the friendly staff and level of programming in such a small space. It felt very welcoming and appears to be a great place to educate our young community residents in reading, language, and art. All of these valuable services are of fered at no cost. What a wonderful contribution to making Boulder a vibrant, desirable community to live, work and play. I see a growing role for online resources. I would love to come into the Library more often, but I also love the accessibility of the online resources regardless of where I am. I see it continuing to provide good books and movies I see it contributing by expanding the maker space, technology skills, and job development as well as opportunities for better understanding of civic engagement and related Boulder issues. I see that the Boulder Public Library is contributing to make Boulder a better place because the Boulder Public Library has many books and learning devices that help younglings and adults to learn new things. Some people rea d books that they don't want to read. At the library there are many books to read and to choose from. I see the library as a tool for lifelong learning for people of all ages, especially for ATTACHMENT B. 110 104 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com those out of school. I think it should be one of the top priorities of library programs for the community to educate community members so that they can be responsible, educated, driven, respectful, considerate citizens. I don't know how you do this, but I feel it is SO important! I see the library as that essen tial place where people from all parts of the community can come together for a variety of products and services - it's an extension of the local school but for all ages and walks of life. I can't imagine life without the library!! I see the library continuing to reach out to the community and expand its offerings so that all can benefit. I see the preservation of the library building important to set an example of the city of Boulder's pride in our history and historic preservation and it is very important. I see illiteracy in the community and the library an important place for disseminating information and an opportunity to learn and love literature, movies, music. A safe place for children to learn to appreciate literature and information. I started actively using the library about a year ago and just by checking out books every few weeks I feel more connected to Boulder. I think BPL does a fabulous job. I treasure our library. I think BPL plays an important role in offering various cultural opputu nities. I wish we can reach out the information of BPL in easier manner. I think community programming is vital to our libraries. Anything to keep the community (children, teens, elderly, homeless) engaged and involved with one another is vital! I think having the community libraries are of critical importance. By having one in our community, we use it regularly. I think it already does an excellent job at making boulder a great community. I think it does a great job. People need to come and use it. It will open up a new world. I think it is a disgrace how the libraries are used for the homeless and drug abusers. The George Reynolds library and the Main library are not good places to go to. People smoking and in all sorts of undress right outside th e door; people laying on the floors inside, bathing in the bathrooms. Shame on the city and the library I think it is a great resource in the community. I would like to see a sizable library in North Boulder. But I see North Boulder as pretty much not of interest to the city when it comes to services. I think it is essential for our community to have a safe place to learn and access resources of all kinds. It is equally as important for the children of our community as it is for the homeless/at-risk population of our community. I think it is great. I think it is very important. For me it is a matter of not being convenient to visit in the center of Boulder. ATTACHMENT B. 111 105 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com I think it would be very helpful to have a branch in Gunbarrel. So many people have moved in there and there are tons of kids. It would give kids in the area something educational to do, and for us the other branches are pretty far away. It would add a lot to that part of the community. I think it's a central point of connection to resources, techno logy, and community. I believe that helping residents of all ages plug in to that builds a better community for all of us. I think it's a vital part of our community. I rarely buy books anymore so I use the library. After meetings in town, I wind up going to the library to get more work done I think it's doing a great job! I think of the main library as a community hub and gathering place. There is so much going on...concerts, gallery, interesting programs, activities and hangout place for kids (I always bring my visiting niece), books to check out for my niece (I typically buy used books because I'm a slow reader and kept getting fines). I do think the streaming movie selection could be a lot better. My one main complaint is that since the big renovation I am not very drawn to the library. It no longer feels warm and cozy. It feels cold and modern with bright lights. The new cafe is high priced with food that is too "Boulder weird" and not very accessible-- especially for kids. My family has also been turned off by the renovation, especially in the kids area, with the bright lights and cold atmosphere. We do like that the kid area is self-contained though. If you could do something to make the library feel warmer and more cozy again I would spend more time there. I think overall they are doing wonderfully. I think they need more ads though. I think that contributing to the building and promotion of community is a critical contribution for the city's library program. The library needs to be flexible and creative in the way it accomplishes that. In North Boulder we have established the city's first art district. We need to get the north branch library built as a model creative arts center that builds on our diverse neighborhood community and identity. I think that can be done in a way that works economically for the city. I think the homeless scene at the library is problematic. Obviously they are citizens too and this is their space just as much as it is mine. The downside is that I avoid the parts of the library that they congregate in (those lovely tables at the back), in part because of hygiene reasons. Clearly I'm raising a bigger issue than the library alone can handle--it's a Boulder and national issue too. Still, I wanted to raise it. I love the SEEDS cafe and think the space there is amazing. I think the hours need to be expanded, especially into the evenings. I have been very negatively impacted by the loss of evening hours at the George Reynolds branch and also by staff there closing the libr ary 5 minutes early multiple times (I'm trying to make it as fast as I can after my 8 to 5 or 6 p.m. day!). In general I think customer service/employee attitudes at Reynolds are much worse than the main library. I would like to see evening hours restored and expanded and would ATTACHMENT B. 112 106 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com support paying for this. It's not all about stay -at-home parents and four year olds. Workers and adult students need access too. Also PLEASE keep working on homeless issues at the main library. I still wouldn't let a kid younger than mid- teens wander around the library or Civic Area alone, which makes me sad since it's something I did growing up in Boulder. I think the inclusion of Building 61 Maker Space is an excellent contribution and should be expanded. I think the library does a very good job currently. My biggest complaint is that I cannot find many of the books I want to read at the library - especially recently published books. I cannot read E-books. I think the library serves its purpose I think the library should be a g athering place. Maybe have quiet areas and then areas that are more like a coffee shop and then other area for kids to explore and play and be loud. At the main library I think there should be a roof top area where you can sit out and then the library could also rent that space for private events to get more revenue (events like weddings or parties). I LOVE all the kids story times and the events that happen. When my child is a bit older I definitely plan to take advantage of the maker programs. I like the new cafe, maybe there should be more outdoor areas and seating areas for people to take the food and drink and their new books. I'm excited about the new park area, I think that will help bring even more community to the library. For the other branches, I'd love to see outdoor play and sitting space and to make sure that kids (and parents) feel like they can make noise and have fun in the kids areas. I often find myself telling my two year old to hush when in the children's section of the meadows bran ch, but would love signs that say kids are free to explore and have fun so that we can feel a bit more relaxed about being there making noise. (I think that branch has a lot of old people which might be why I feel I need to hush my child). I think the library should provide resources for community members from all economic levels, in particular for those with less money who may not have access to resources otherwise. This would include places for kids and teens to study and do homework, places for people to work on resumes and learn job search skills. I think it's important to have resource books, such as those on parenting, gardening, etc. And I think access to eBooks is a great way for the library to support the community AND help Boulder achieve its carbon goals. I typically have to drive if I go to a library, as the closest one is a 25 minute walk. However I frequently check out eBooks for my Kindle, which reduces congestion on the roads and is so easy! I used to check out paper books a lot when the l ibrary mailed them to you. It's much harder for me to find time to get to the library to check out a paper book now, which requires two trips to check out and return the book. I think the maker space has been great. I think resources should go to program s for that and for books, dvds, etc for the libraries I think the Makerspace is such a wonderful and needed space for the community. ATTACHMENT B. 113 107 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Teaching others how to make, reuse and learn is so important! I think the range of programs offered at the library is ex cellent. My children love visiting the library. They visited the makerspace for the first time today and had an excellent experience. Seeds Cafe is a welcoming space and the coffee is great. I volunteer with BoulderReads and am glad the library offers this essential literacy help. Community members from many walks of life are very likely to find a library event or service that is of interest or assistance to them. I think the safety of the main / other branches of the library need to be addressed. I think the large homeless population perhaps should have amenities related near or at the library because the library is being utalised by the homeless population. Perhaps the library needs more security measures so that you could send a young adult to the library without feeling they were at risk. It is a public space so anyone can be there, I don't feel at this point I would recommend sending a young adult alone to study in the library. I think there needs to be something done about the homelessness problem. Th ey all congregate there making it smell very bad and they take up all the sitting areas so I can never sit and peruse. Also the smell is very strong so if there's one near the section I want to look at I'll just avoid it because it's very pungent. I think we need to get all ages to read more books and get off electronic gadgets. I think what the Public Library is doing great I understand I am a rare voice in today's society, but the continued interest in expanding digitization to the exclusion of other traditional library functions worries me. I see BPL contributing to the community for all residents by carving out specialty areas (tech, maker, etc) but with retaining the most important and traditional functions at a high level. I also think it would be s mart to be realistic about the populations and their use of the facilities, to coordinate with city government and agencies to create space to meet the needs of those populations without creating likely incursion into (again) traditional spaces, especially those for children. I use the library principally for checking out books, ebooks, occasionally magazines. The cafe is relaxing, beautiful. The children's section is spectacular, safe. The staff is helpful and knowledgeable. I used to love the main building the for children's area, story times and art displays. I now dread tracking my children there. The homeless population occupying every open space is off putting. Especially disturbing when they bring dogs into the facility. I miss the old children 's area. It was much nicer. If there is money to be spent in the future, it seems a shame to build a nicer sanctuary for the transients and drug users who occupy the majority of the library today. I do not look forward to taking my children to the main lib rary any more but hope some day it will be cleaned up and usable for the tax payers who support it. I used to use it for a place to study, which was great (except for noise coming up from kids area, but that's changed). My husband uses it more than I do now, but we'll be having a baby soon, so the kids section, activities, and things for children ATTACHMENT B. 114 108 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com will be becoming more of a draw for me. I also like the theater area being redone and used now. But on the down side, there does seem to be a problem with vagrants, transients, and homeless using the library to just hang out in (at least the Main library). If they are truly using the resources the library provides, that's good, but if they're just hanging around, sleeping, playing computer games, wasting time, or bathing in the bathrooms, it makes it uncomfortable for the rest of the community and concerns me about bringing children there (I know that was part of the reason for the location change of the kids section too, which is alarming). It's a library, not a shelter, and needs to be safe and clean for the community as a whole. I want the homeless to have a place to safely relax, but the late number of them at the Main Library do at times make it uncomfortable to be there. I'm not sure what to do about this however! I am glad that the Library is available to this population. I was never much of a library person until the Boulder Main library was built. But it's one of my favorite things about Boulder. I'm a big fan of the other branches in Boulder because they seem small and depressing (at least the last time I was in one of them), but they are convenient for the other sides of town and the linked branches to share resources is great. I used Main when I went to CU to study and loved it there, especially when I could grab coffee at the same time. I was disappointed when that closed, but glad a place to get coffee and food has returned and hope it stays. Now I mostly check out books to read and go in to browse magazines, but really like that the theater h as finally been utilized for special films, productions and events. Big plus. The remodel has been a good idea, as the noise rising from the the children's section was sometimes too loud above and it's safer for the children now. And this last part is a big issue, as our next use will be taking our kids there (having our first soon). However, the homeless situation continues to sometimes be a bit overwhelming here too (I don't remember it being this way years ago). While the library should be a place for everyone to use, enjoy, and have as a resource, it can often times seem like a hang out for homeless and transients to lurk around, sleep, use the restrooms, and waste time playing games on the computers. It's sad that the location and design of children's area had take these issues into consideration, and concerns me about the future of using the library with my children as well. Unfortunately the situation has also led to some uncleanliness and fowl smell in the library. Better after the remodel, but it's seems to be returning with use. So part of the funds allocation unfortunately should address this for the safety and cleanliness of the community. Maybe the new outreach group from the police dept can help and the library can uphold a policy when they see people continually sleeping and loitering around and not actually using the library for what it was intended. I was recently made aware of the repair manifesto and sewing projects. I also have been to some of the free concerts. I think these activ ities are supportive of community access and involvement. We also got an audio book for a recent road trip. This is a great resource for the community. ATTACHMENT B. 115 109 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com I wish a space for 'other' was available for the wishful allocation preferences for the nearest branch library. The nearest branch library is North Boulder for many of us in the foothills, but unless one lives within walking distance, that branch is fairly useless. A couple designated five-minute parking spots for picking up or dropping off materials would go a long way to making it functional, as well as open hours on Thursday or Friday. I wish that there could be a way to contact the branches by phone individually. Usually I am calling to ask a question related to the branch where I most often go and it's such a pain to wait for someone to answer the one phone number for all branches. Usually then I have to explain why I want to speak to someone at the branch and then wait for a while for the call to be transferred. It used to be so nice to be able to call the branch itself! I wish the BPL was open earlier in the day. I like to go to the library first thing after dropping off my children at school, but I have to wait until 10 a.m. That is usually when I need to run shopping errands. I wish the kids space and where homeless people hang out in the library were more away from each other... I wish there were more recommendations for tween and teen books. This collection seems a little light and we end up buying a lot of books. While I was excited about the maker space, it's pretty hard to find time in my kids schedule. I would like BPL to source more resources that I can use my kindle with [the rest of this survey was left blank since I already took it - I was hoping for an opportunity to write this] I would like it to feel safe for children I do feel that it can seem taken over by homeless people using the restroom, computers and having a place indoors. That makes it seem less safe for the children and teens in the community. It has made my teens reluctant to use the library. I would like to see either a large library in North Boulder or more resources behind the space that I just saw for the first time this week. I live in North Boulder, work in North Boulder and am very connected to news in my commu nity and I didn't know the space even existed. That's a problem. If it's not meant to be a "true" long-term library, North Boulder needs a library. I would like to see friendly and inviting staff welcoming patrons in every area of the library, and asking how they may assist them in every step of their needs. I've seen people being ignored or treated poorly if they look a little different from some of the staff. The public pays the salaries of staff and they deserve to be respected or they will not return to take advantage of programs offered regardless of how good they are. On the reverse side, staff is not always treated well by the public and should be supported by the administration when handling stressful situations over which they have no control. I would like to see full branches in N Boulder and Gunbarrel I would like to see more celebration of our library system --it's awesome and really a huge benefit and treasure in Boulder! I'd like to see more "library pride" and ATTACHMENT B. 116 110 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com visual marketing around town. I would like to see the library as a first rate literary center with great author talks and community reading programs. Other groups, such as Chautauqua, Center of the American West and Boulder Book Store, are taking on those roles. The Jaipur literature festival is not a good fit. Lately, there is too much emphasis on the maker space. I don't want the library to become a fix -it center. We need to address the homeless situation. Studying at the library can be difficult with outbursts and bad smells of the transient population. The library should not have to take on the role of social services. I would like to see the library focus more on opportunities to include children who can't read text. 1 in 5 have some range of Dyslexia. BVKID is a parent group in Boulder, a quick survey of our members says more than half pay for audible because of lack of availability of audio books on the shelf or Overdrive. A large part of our parent members also subscribe to Learning Ally. I would be inclusive for the library to take seriously the needs of these kids in our community. I would like to see the library open more hours, and also I would like to have free parking again at the main library. Being able to stay for only 90 minutes is frustrating and makes me go to different branches because it's a lot less hassle. If they don't make the parking free, they should at least have an option to pay for parking after your free 90 minutes. I used to park there all the time and spend a few hours at the library, have lunch by the creek with my kids and then go back for more books, and now I can't do that because of the parking. I would like to see the library spaces continue to be quiet places. In this world of noise, the library is usually the only quiet space in the whol e community. The world screams, and he library is a place to 'be' in the majesty of the world within ourselves where we are the creators of our own discoveries of our unique passions and learning processes... that are sometimes had with the assistance of a librarian. Please... teach the children to respect the silence that it takes to get to know the inner worlds of ourselves... keep the library as an inner sanctuary of learning, discovery, and delight... that is unique for every card holding member of the community. Thank you for asking! Questions are so very rare in this world of telling. :-) I would like to see the theater space used for more free or low -cost films, speakers, and music events. I would like you to create a branch in Gunbarrel. We h ave to drive too far in too much traffic to reach any of the branches. I would LOVE to see a little library, like the North Boulder Corner Library, in Gunbarrel!! The neighborhood is about 15 minutes from the Boulder or Longmont libraries and would benefit from a little branch of it's own. I would love to see at least a book drop off in Gunbarrel so that we do not have to drive to Boulder to just drop off books. Even better would be a library or a pick -up location. I would love to see maker spaces in the branch libraries, and a further expansion ATTACHMENT B. 117 111 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com of digital services. Vibrant libraries are a key part of a community. I would love to see more e-books available on Overdrive, and access to Learning Ally for kids with dyslexia and other reading challenges. It would be wonderful for them to have a listening station at the library, so they can come and read the same way (in their own way) that other kids do. I would love to see more Spanish Audio Books. I would really like you to check out what other libraries are doing and to think about how to do that at the BPL. I could give a shit about making the library LOOK better--how about books, and ebooks, and innovative services? Check out the Arapahoe Library District, the Denver Public Library, the Louisville Publ ic Library, the Mamie Dowd Library, the Anythink Libraries--so many libraries out there are doing it better than you are. I go to the library because I am a library person --I would go even if it were a dump. But I've been unimpressed for years. I would very much like to see a full branch in North Boulder. I love having the NoBo Corner Library, but we need a real library facility in North Boulder. I would support a tax increase for this purpose. I'd like to see more concentrated outreach to the Spanish-speaking community, and a full-service NoBo branch. How will the library capitalize on the former BCH space at Alpine? I'd like to see more outreach for the college students as there are programs for senior citizens, high school students, and other youth b ut there is a gap in the programs. I'd like to see the library take make inroads on taking activity back from coffee - shops as a communal co-working space for people to study, work, meet, convene, and make connections. I'd love to see the Makerspace expanded and supported. I'd also like to see a larger permanent collection of physical books (I can never find a new book, I always have to order one). And the e-book app really needs to be redesigned, its very confusing. I'm a privileged software engineer - the library should be a resourceful space for people *not* like me. It should be a safe place where kids (esp. underprivileged ones) can learn to read (etc), and people with otherwise fewer resources can congregate, learn, and create a better life. The vision of a library as a "book rental" space is outdated - it should be a learning center (wherein books do serve a key role). I feel that Boulder's library system gets this, and I'm inclined to support their vision for the future. I'm going to talk about something else: We no longer visit the main library very often because I perceive it being less safe for my children due to the constant homeless people wandering and sleeping in the library. I would like to see that addressed somehow so that citizens who are paying taxes can reap the benefit of the library facilities and programs. I'm not in favor of the physical changes made recently in the Main library. I don't think it was worth it to do all that work to make it look nicer ? some of the ATTACHMENT B. 118 112 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com changes were good, such as the teen/maker space and kids reading places, but the front hallway remodel seems useless. Also, there seem to be fewer spaces for actual books. While I do like and use the added electronic resources, I think physical books should still be a priority. I'm still looking for a space to explain my rating of 5 for the library meeting my needs. I have quit using the library because I'm so sick of being told I owe a back fine from 8 years ago, when I know that I paid it. When the library transitione d computer programs and records, it must have been entered wrong. I do not owe any back fines or any money, and I've abandoned the library because they won't fix this problem in the computer. I would like to go back to using it again, but not until this changes. I've been so impressed by the inclusive programming at the library - multi-cultural programming for children and families that incorporates special needs! It is an extremely important part of our family life here in Boulder Important resource for low income individuals. Improve outreach and services to special populations such as Latinos, people with disabilities. improve parking and bus access Improve the current parking, recently changed, that is a total nuisance. improve the meadows branch - more space, easier access to facility once inside. create less of a homeless hang out spot, unless there could be a room with wifi, coffee or other amenities for the homeless during working hours, might help alleviate hanging out in the lobby. i haven't used the main branch in awhile to comment much more, except for having a positive experience putting books on hold on various occasions. In a time of cynicism and divisiveness, the library still feels like an authentic, inclusive and welcoming place. Because BPL is a City-funded operation, using all of our tax dollars, we are all invested in it. So it touches us all and is something we have in common. The more aspects of the library that can reinforce what we have "in common" the more it will contribute to making Boulder a better community. In an expensive town, it offers free programs and materials. In a dumbed -down world, it offers a place for critical and expansive thinking. In many ways, but most importantly providing computers and a safe place to hang out and learn. The makerspace/classes are also very unique and provide great opportunities for people in the community to try new things. In my opinion this is an excellent library and it goes above and beyond in providing an excellent resource for the community In our time, shared common spaces are essential for any community and healthy country. Much of the aliveness of democratic conscience, learning through discussion and civic discourse and capacity to establish mutual respect, consensus and diversity appreciation depends on the shared space and educational opportunities offered by the library. Equally, the library provides irreplacable ATTACHMENT B. 119 113 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com space and encounters for young children and families, thereby serving the mental health and connectivity of the community. Early childhood can be a place of isolation for young mothers. The library is such an essential, safe and welcoming space for families. I have net two of my closest friends there. I would like to mention that I am very much in favor of supporting the homeles s population and recognize the library's importance for them. However, I also often have increasingly felt disturbed by smell, inconvenienced, or felt concerned for the actual or perceived safety of my young child. I wish the library would establish a contained space for them that addresses both populations's needs. In particular serving the part of the community that may not have the income to purchase books, movies and other learning materials. And I think it is good to attract all community to the library and so having meeting space available for non profit boards and/or HOA meetings would be good to get more people in and out of the library. In the age of digital, I think teaching my kids how to find books and reading real books is very important to me. In this crazy, fact-free political environment, I believe Boulder Public Library (and other libraries in Boulder county) serves as an important resource for actual/factual information for all residents --especially if Net Neutrality laws go away. In this day of "alternative facts" and "fake news" and glorification of stupidity, a well-read and engaged community is essential. Libraries are the last bastions of a value for knowledge and culture. Inclusion community programs. Keep library a welcoming place for everyone, including programs to engage children. Inclusive bilingual Inclusive safe engaging space to learn new thingz Inclusive safe learning space. inclusive space where information and creativity are readily offered and available Inclusiveness, not catering to squeaky wheels only, keep it as a safe space to visit. I do not visit the main branch since it is not the safest appearing spaces to bring small kids. Increase digital collections and focusing more on older members of commu nity Increase opening hours of the BPL. It would be nice if there would be an adviser for people in need, somebody like a social worker or a nurse (volunteer) Would it be possible to have shower places for both gender, well conducted to prevent misuse. Increase the collection on Mexican Americans, include more material by Latino authors, art & history, as examples Increase the hours. Increase the number of books available online. Increase the number of free events, especially for children. Music, lea rning to read, plays, movies, etc. ATTACHMENT B. 120 114 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Increasing exposure and opportunities for the creative arts. Increasing free community event opportunities and adding more materials to your collection. Increasing learning and the desire to learn, increasing interest and reading storytelling and Civic engagement. Learn how to make things and watching performances. Increasing outreach to Seniors, Disabled, Hispanics, all minorities. As senior citizens, both my partner and myself, VERY MUCH appreciate the services of Donna El Tabib! She sends wonderful books and CDs every 2 weeks via volunteers who deliver them to our door. Thanks to all involved in this community service. George Mrazek. Increasing the availability of books instead of having to get books from other libraries INFORMATION is the library and information is everything in the community. NO MORE BIG BUILDINGS AND BUILDING EMPIRES. the library should welcome people and be a safe place inthe community to read and study and learn. Install Library material drop off receptacles in satellite positions around the city. That way we don't all have to drive into downtown Boulder to return a library book. The library can own one electric vehicle and pay one part time person to drive to the satellite locations once a day to pick up the books and materials. That would cost far less than the amount of gas and pollution that is created by thousands of people driving to the library. Instead of wasting all this money on needless Renovations such as what's going on in the plaza right now, and what you did on the first floor, spend some money that actually benefits everyone instead of a Selected Few. Is it possible to see a list of books people are asking the library to acquire? Maybe there is that ability already and I do not know about it. It would be very good for there to be a place online where people can see what books are requested. Then maybe someone can donate the book instead of the library having to purchase it. I would like to request that a book be purchased because it seems to not be available anywhere in Colorado, including in the university system, and it is $35 on Amazon --too expensive for me. I could propose the acquisition and see it on a list and maybe someone else will see it on the list and know of a person who has the book and ask that person if they want to donate it. We could even have a distributed library where people post special collections in their possession and other people could borrow directly from them. I wish the library would be more of a library instead of a cultural center. Information and literature should be paramount. Music and movies are ok but should be a little piece of what the library does. It would also be good for the library to provide instruction on doing real research. It could propose a research problem every month and outline the approach. Such problems should include all kinds of issues, like how to tell climate change is real by going to publicly accessible government data sites. Also, the library should highli ght incredible resources like ATTACHMENT B. 121 115 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com gapminder.org. I think libraries have gotten way off track with coffee shops and concerts. Libraries are supposed to be for empowering citizens with knowledge. The maker space is probably good in that respect, although it p robably needs to be under some other city effort, like a tool-sharing facility. It already does so! I love the Main Library renovations, the café (especially because it's in association with the BCFM), and everything you offer for children. I'd love to see a bigger and better makerspace, and more opportunities to learn how to build new practical skills (how about classes in repairing everyday items and managing typical adult roles and tasks that we may not have learned from our families?). It could be a safe space for undocumented immigrants. It could be, but for me it is not as it is, It does a good job now. It encourages participation in reading, the arts and general culture. It gives everyone a chance to read and look at books. It is a critical community resource, providing books, reference material, technology (and tech services like printing along with computer use), and community meeting/gathering space. It is a good meeting place and source of books and CDs that otherwise would not get the attention of people. It is a voice of the community (but that could improve). it is a great public space where all are welcome. the café and the new programs they are doing around the makerspace and STEM is great for kids and our community. I would like for it to continue to be free. It is a great space and very important for the community It is a non partisan source of information and learning, which is absolutely essential in a fully functioning society. It is a place of equity. A homeless patron can apply for a job while a stay at home mom enjoys the privilege of taking her child to storytime. It prevents ignorance of certain sides of this town and allows a more humble and aware community. It is a place to encourage learning and reading and engaging in civic and other activities. It is a vital part of the City and includes services for everyone which is very important. It is a resource that connects us to worlds and ideas larger than us. It is a safe place where all types of people can be present, utilize its resources, and creatively contribute ideas. It is always a balance for inclusivity and safety at our libraries. The library was an essential resource for our family with the children were little. We all loved story time and the checking out new books. Unfortunately, my teenage children do not view the libraries of places they can go independently because issues with safety they have witnessed in the libraries. It is an accessible community gathering place with wonderful resources for all ages! ATTACHMENT B. 122 116 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com It is an important and dependable basic institution necessary to the community and society. Its core mission and focus is making books, other reading materials, and media available to the citizenry. It is an important community resource. It is an inclusive space with free access to knowledge (both via computer access and with books). It hosts many opportunities for enrichment, from story time for kids to the wonderful Maker Space. It is an inclusive, safe haven for everyone to fell that they are w elcome and belong It is exhilarating to visit the library and see such a diverse population doing such a variety of activities. It is fundamentally a place for all people, and preserving that right is important to me. It is important that children use the library as if it were part of their every day life. I had that opportunity as I was growing up. It is inclusive, safe, and obviously flavored by our community. It is open and inclusive. Helping people with literacy, strengthen community....give kids a fun place to learn and have fun. The art, the beautiful setting, the friendly staff makes BPL part of the center of our community. It is safe and fun space to bring my child and meet friends. It is the only place where everyone can participate in commu nity things in a fun, easy way. Offering concerts, movies, art shows etc. for free is the best.. It brings all kinds of folks together. Thanks! It is vital for libraries to act as part of the public square to allow ALL members of our community to come together and share ideas and engage with one another. The library is an essential way of sharing resources and opportunity and supporting those in our community who are struggling more than others It needs to be a welcome gathering place for all, and that would include the homeless community as much as possible in events and other offerings. The library needs to be (an is, in my opinion) the great leveler -acess to all, espeically in the area of computers, since not all Boulderites are able to afford them --but also in the area of small study spaces. Most importantly, as a great leveler, is the Boulder Reads Program, for which I volunteer. It needs to focus on what it can do best. It should provide books, music, movies, etc. both digitally and in person. It also can provide learning experiences such as the maker space. It needs to have a presence in North and East Boulder. Right now those areas are growing in population, but there is no library. It offers a safe place for children to read and learn to love reading. People who do not read cannot be good citizens and protect democracy. it provides a forum for community [outreach] programs, gives children and adults alike an opportunity to read in a peaceful and safe setting, and serves the needs of boulder's residents ATTACHMENT B. 123 117 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com it provides a place for people to come and hang out (whether it's to sit and study or socialize in Seeds). the maker space also really puts effort into fostering creativity and the initiative to learn how to make or fix/mend things on ones own . It provides a place for people to take care of their minds and creativity. it's a great place for community, also It provides a safe, inclusive space for all. It provides a safe, neutral space for people to meet and work. It provides an invaluable resource. Access to books and information is essential to life. However, I do take issue with the masses of transient people that use the library as a shelter. d It provides an opportunity for residents to pursue interests in a comfortable environment, pleasant staff, updated resources and integration. it provides books It seems very good now. I really like e books and hope for more titles. Young families really appreciate the programs for children. I have taken my grandchildren to special programs Saturday morning at GR. It serves as a central community hub of activity and meeting space It should always remain a place where all are included and keep everything affordable but safety must be kept in check, for example the drug use It will be important to remember to emphasize inclusiveness to all members of our community including those that are marginalized, like the transient community. Being treated with respect fosters mutual respect, and it is necessary that we provide a space where anyone can come and use the library resources. Perhaps better understanding and opportunities to interact between the 'typical' Boulder residents, students, and the homeless will help to de - stigmatize and calm relations. It would be great to be able to rent/check out or somehow use Design software while at the library. It would be nice to see more library options in Gunbarrel. We do not seem to get any community services out here- no parks, libraries etc. It's a great library but the needs of the community are c ontinually expanding, so I advocate for the library to reflect the diversity and collective needs of the community, including more ebooks and audiobooks. It's a great place for young kids to begin to engage in reading and for their parents to meet and form a community. The librarians (especially those at the Reynolds Branch) are creative, engaging, caring, and trustworthy. We are so thankful to the staff of this library for all of the development that they have cultivated in our kids (now aged 3 and 5) over the past 5 years. It's a inviting and public space in a beautiful part of downtown Boulder. It's a way to enjoy Boulder without a cost. Seeds cafe provides an inviting place to connect with people and food. The library highlights local art and has excep tional learning opportunities. It's a meeting place for folks to meet ATTACHMENT B. 124 118 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com It's a place for people to access free, quality educational and pleasure reading material and services that would be financially unavailable to them otherwise. It is also a pleasant and safe atmosphere for people to go individually or with others - a healthy and peaceful place in these chaotic times. It's a place to gather and a peaceful place to relax. It's a safe place for children to learn and love books, and it provides essentia l meeting spaces for all kinds of small groups; I've reserved meeting rooms myself. In general, it represents Boulder's commitment to education, community, and civic participation. I love our library! it's a small sliver. I think the library needs to foc us on its core competency rather then trying to be everything to everybody. You need to ensure everybody has access to a library in close proximity to their homes. City is broken into many "neighborhoods".... look at which ones are undeserved and use you r building funds to address that need first. It's an amazing place to be, learn, and relax. I love the library, it's one of my favorite indoor places in Boulder. It's convenient for people of all incomes, it provides educational opportunities. It's doing a great job. Just needs to be a bit cleaner. It's equal public civics engagement center where community, children, youth, research, E books, movies, cinema, arts drawing, small business and entrepreneurs. It's just a great and often overlooked resource It's one of the few places where all walks of life come together in the community for a variety of needs. It's open to everyone and very welcoming and helpful, and fun. Offering such a wide array of reasons for people to come in and use the resources here for them is wonderful! Offering relevant, meaningful, cultural, informative and fun meetings and programs as well as books, movies, audiobooks, etc. makes us a more informed, cultural, enlightened, compassionate and intelligent community. It's the best community center for arts, learning, children, etc. up there with the Dairy. Since we have never received a Performing Arts Center, the library is essential in Boulder. I'm so sick of seeing all these restaurants, expensive stores and pricey condos. It's ruining the Boulder Community. The Library and the Dairy - + CU shoulder most of the responsibility for making Boulder a great place to live and raise children. It's very important for people to have access to trustworthy information about public affairs. The library can help by continuing to acquire such materials, and even more so by helping/training people to access it. It's wonderful Its an amazing resource and gathering for people of all ages, backgrounds, etc. The intellectual resources it provides are invaluable to people of all income levels in our community. Its the library!! I can not imagine trying to get by without access to a library! How ATTACHMENT B. 125 119 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com do you find a job with no internet? How do you find a place in a new community with no internet. Not everyone is of the high income bracket or wants to spend money on books and library type things and this is where the library comes in. The library is very important for culture too, where else is the average 20 something going to actually pick up great ex pectations or other literary classics. Job skill development, computers, inclusive and welcoming environment, way to meet and engage with others Just keep doing what you are doing. Just keep on doing a great job! Just stay a good place for books. Keep asking for feedback! Keep being the tremous active forward leaning library. Keep being your wonderful selves! :) Keep building the collection of books, with a focus on newly published, highly acclaimed works and replacement of old classics. (many curre ntly dust laden and allergy activating; therefore, useless to some of us) Keep doing what you do best...making the library a source of good books and a place to study, read, and learn. Keep doing what you're doing. Keep doing what you're doing. We love the library! Keep staff - people are more important than buildings or websites Keep the library holds delivery system and partnerships with other libraries and Prospector! This is the most important factor for our family. Also, please find a way to limit the take-over by the homeless. I would like to spend time at the library working but feel uncomfortable spending more time than picking up books. Keep up the good work! Keep up the good work. Keep up the good work. Take a customer service approach and always consider what is best for the patrons. Communicate clearly what you're up to. Keep up the great programs and ideas. Keep up what you are doing already. Keep up with current Library science technology. Keeping people safe Kick out the homeless people Kick out the homeless who trash the bathrooms and make people there feel really, really uncomfortable. Knowledge is accessible, through books and electronic media. Great availability of physical media for computer learning and entertainment. Great availability for online knowledge access. knowledge is power! spread knowledge & the arts! Knowledge is power. ATTACHMENT B. 126 120 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com La Biblioteca de Boulder podría abrir sus puertas a los negocios latinos para que den presentaciones gratuitas de sus eventos culturales ofrecidos en Boulder La Educación es la Base para una Sociedad con más Conciencia Social. Contribuir a mejorar las Habilidades Sociales. Incrementar la relación entre la Biblioteca y la Comunidad es Esencial para esta Ciudad. Letting people who aren't library users know all the incredible resources and programs available Libraries are a great community resource and Boulders lives up to that in all ways. Libraries are a place where everyone is able make use of the resources without regard to economic status. So glad it exists! Libraries are a reflection of the community. This is a highly educated, reflective and community cultivating public center. It should be busy, but quiet and inclusive. Libraries are an essential part of the community. Would love to see an expansion to the east side of Boulder as there is no library support for a large population there. Libraries are an integral part of an informed and educated community partly because literacy and critical thinking are essential in a democratic society. Libraries can also serve as centers for community exchange of ideas, culture and the arts. Libraries are critical to fostering reading across all communities. reading = education = empathy and knowledge = stronger, healthier communities. Libraries are essential for all members of our community. The local library is a wonderful place to borrow books, music, movies and to enjoy community programs. As a child I spent many happy hours at the library and in the summer I participated in the children's library's summer reading programs. I believe that making books accessible to everyone enriches our lives and the mental/physical/spiritual/social health of our communities. Libraries are essential hubs for all of the reasons alluded to throughout this survey, they provide countless opportunities to improve as individuals and be involved in broader cultural discourses. Libraries are essential in the community. As our world has changed through technology, the role of libraries has not diminished, but expanded. Libraries are essential to a community to provide free and easy access to BOOKS and all the additional materials inside. It is a place that levels communities in terms of socioeconomics and fulfills needs of all. Libraries are great resources both as a community space and for providing resources in person and online. It is an essential part of any community. Libraries can be a hub for community events. The neighborhood libraries can bring residents together to celebrate and org anize. The more people collaborate the stronger a community. Libraries could be essential to building a healthy community. Libraries, in general, have become much more meaningful to all residents and ATTACHMENT B. 127 121 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com visitors. Their obligation to residents, visitors and the community has become an integral part of life in all communities, and ours is no exception. More books, as well as visual aids and seminars will awaken the spirit if learning and understanding. LIBRARIES: help as community builders,centers for diverse populations,centers for arts,cultural and music festivals,centers for youths, centers for literature,technology and center for Historical and civic engagement centers. Library for community in Gunbarrel area; increased funding for acquiring more books (poor selection considering size of population) Library is on the right tract. Like any library the Boulder Public Library is full of so many useful items that are FREE to take out and use. It is open to anyone regardless of race or income or language. There is no excuse not to have books to read to children or books to read for anyone. Limit the time people can use desk/table space, so that all can use. Increase parking, which is your number one problem. My use of the library has decreased by 75% due to that issue. I will not support funding until that is resolved. Literacy and free, equitable access to knowledge are critical elements of a democratic society. Literacy and opportunities for young readers to explore reading, topics and community. Computers available for researching, job applications and learning. Excellent staff who guide and maintain the quality of our libraries. Literary resources are essential to growth. The young child programs at the Main library are a great place for children to gather and grow together. Summer festivals in the parking lot may be hosted by the city, however, they also give attention to the library and can be a reminder of the activities there. local place for groups to meet Los jovenes estudiantes la necesitan mucho. Love the audio books! BLDG 61 is amazing - as are the staff. It would be better if it were expanded so it could reach more community members. Love the inclusivity and Spanish language resources. Love the physical spaces and connection to the evolving Civic Area. Love the efforts to connect and engage members to civic processes. Could probably go further there with regard to increasing awareness of City Council activities. Visiting the Boulder Public Library helped convince me (several years ago) that I should accept a job offer here. Though I sleep better in North Boulder, I miss my years on The Hill, when I would often walk to the main library. (Nothing against the NoBo Corner Library, a well - placed and fabulous addition this side of town, but nothing really compares to the main downtown branch.) I recently took my sister and four -year-old niece there when they visited from the east coast. Our library system here is a great gem, and I appreciate all that y'all are doing, truly. It's nice th at you're asking for feedback (with a bilingual form!), but pretty much I trust you to keep making a great thing even better. Okay, maybe that gigantic YES! art installation that was ATTACHMENT B. 128 122 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com going to go up on the beautiful glass was a poor choice, but the voice o f the community was heard, and it never happened. Thanks for all you do! Main library ruined due to fear of the homeless. Very bad decision to replace wood with plastic. Really took beauty and made a Mc Donalds. Maintain a clean, healthy, invigorating environment. Maintaining broad selection of e books, not primarily romance trash. Covering the fiction period between latest books and the Guttenberg Victorian collecting. For example, Tom Lea, Robert Graves, Cornwell's Sharpe Series, Louis Lamour, Trevelyan, James M. Cain. Making New Yorker Mag, Atlantic, N Y Times and Wall St. Journal and Barron's available on line with sufficient copies and access. Expanding e book selection. Maintaining traditional services and providing space for community groups and individuals to meet. Supporting outstanding efforts both local and non local to broaden horizons. Promoting creative arts, music & literary arts.with adequate space. Maintenance, improvements & staying up-to-date. maitaining a community focus and diversify beyond a traditional idea of the role of a library - expand what it means to share information and use different formats - talks - online resources - debates- movies - performance Make as many items online as possible. Create spaces for work, meetings, and group learning. Have calendars with interesting meeting groups easy to see. Make is safer and keep out vagrants and bums. My child and I need to feel safe there. Make it a safe place. The number of indigents both inside and outside the library are intimidating and a turn-off. No amount of money spent on services or facilities could compensate for the current atmosphere. Make it a safe space. My children played and learned here and loved it when they grew up in Boulder, I don't feel comfortable bringing my grandchildren here, the transient population has overshadowed The environment of the library as the safe and welcoming space. We are very sad about the direction this has taken in the community Make it more international - offer other language classes or events Maker Spaces are popping up everywhere. I want to see the spaces used with purposes and objectives in mind for residents (not too open ended). Also, I think a meeting space and study space mentioned in one of the previous are 2 very different concepts. I would want to see the library still providing quiet spaces for study or reflection outside of interactive community spaces, yet really maintaining these quiet spaces for people who are studying, researching, reading, etc. I would want to see availability in these spaces for those people --not napping spots or places to get out of weather. Makes homeless problem obvious. Making all forms of media available for public consumption, providing services that support literacy and an informed community, and a space for community to ATTACHMENT B. 129 123 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com come together. Making it a safe place. I wish the bathrooms were cleaner. Let people know about the cheap books for sale. They are kind of far away. Also please have the NEW BOOKS featured PROMINENTLY near the front door - especially NEW AUDIOBOOKS. Making it even more possible to hold public meetings, convivia, celebrations, performances.... Making it the preferred venue for community discussions Manage use of library for those who move in during day. The less fortunate living in the library make the library unsafe for me and my kids so I choose not to use it. I would prefer to not pay for the library and its services if it is not a good environment for my family. Yes, we have had issues prior with above. T here has to be a better solution. Más actividades de inclusión y de intercambio de cultura (cultural training) Más unidos y respetuoso de las diferentes culturas Maybe be more cultural. And when announcing the events also announce them in the schools or more ways other than just technology... Mayor difusión! Me parece que la biblioteca está en perfectas condiciones. Es importante continuar con todos los eventos y actividades para los niños asi como mantener y actualizar los libros y materiales para aprender. Meeting space Mini Bldg61/Maker Spaces in all the smaller branches of BPL. More activity and programs offered at the library More advertising to the community More audio books for everyone especially people with dyslexia More audio books please! More availability of online audiobooks for the 1 in 5 or so of us with Dyslexia More books (including e-books), fewer internet computers More books. There is often a long wait to check out a book I'm interested in. More children's activities in the STEM areas and reading More classic movie events including matinees. more community art exhibits with rotating artists projects on view. More community meetin spaces. More free diversity n cultural programs and presentation More ebook availability More educational programs for people of all ages More exposure - art, literature, film. Creating community interactions and having juicy programs. Please help us make Boulder even more wonderful. I love the library! More free opportunities/more advertising of these opportunities/more inclusive audience ATTACHMENT B. 130 124 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com More free space for hosting and even just advertising community educational programs/events. Now that local resource Video Station has closed and online video providers focus more on recent releases & popular hits, build an even more extensive selection of obscure/educational/foreign/historic movies, particularly useful for mountain residents w/out internet streaming capabilities. Safe/clean space for kids and all visitors to the library and surrounding park areas. Displays/events celebrating & educating about book history, book art, book technology, etc. Continuing a robust loan system between libraries to ensure access to a broad selection of loan materials. more hours of operation More hours, more staff. more access to the makerspace. The staff is fantastic but they are overwhelmed. I've asked to volunteer there and never heard a follow up. I'd be interested in working there as well. Currently, many of the instructional hours I am interested in are only offered midday and I simply cannot make that. I feel that funding should go into that for sure and also streaming services. We are in the streaming age!!! More locations More makerspace More online holdings. Increasing the library-wide checkout limits on online subscriptions More opportunities for library sponsored facilitated community dialogue on issues of local concern. More outlets, pick up books more parking (free) More programs especially focused on diversity / bringing people together / homelessness. more programs for kids and teens More programs in Spanish / other languages. Expanding the NoBo library to offer more services / space to the community. More resources for the makerspace. Meets many objectives - job skills, creativity, learning, positive community engagement, software skills. For ex, learning coreldraw and other CAD tools is key to getting kids (and adults!) engaged in engineering and technical fields and is a key enabling ability to getting a good technical job but this software is normally very expensive - it is incredibly valuable to have these programs available to learn on and also support from the library staff. I recommend hiring another couple of technology staff members to help support community outreach and the makerspace. This is from someone who is a NASA engineer who works locally in Boulder. More security to make it a safer place, social workers to address patron problems that are beyond the scope of the staff. More police presence cut down on the crimes that occur int he library - drugs especially More space to let people simply "be" with the books and learning materials. More room to linger with refreshment, to study, converse, research. ATTACHMENT B. 131 125 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com More Spanish speaking staff and programming. Support entrepreneurial aspirations with access to technology, training, like a pre -incubator business training in collaboration with SBDC, Boulder County Workforce and local incubators. Ask the community what we'd like to achieve and see where the library can help make that possible. I'm hoping the space next to the creek will be more accessible and safe for young children (fewer hypodermic needles, urine and broken glass). Connect professors, students, tech start ups, with teaching and volunteer opportunities to make a difference in Boulder. Expand city efforts like the Bridge House carpentry program to help people contribute to a constructive workforce. More staff to help with those of us who are technology challenged. More than just books - we need collaborative community spaces Most important is maintaining the traditional functions of a library, which is a wide, deep selection of books (printed, digital, as well to a lesser extent music and movies) Mostly by making available books, DVD's, audiobooks, and online materials. Mostly by providing information, entertainment and education. Move into the digital age more aggressively - stop heating books and other single serve resources. Put everything online, use chatbots for basic queries and librarians for in depth issues. multiple opportunities for intereaction, meeting, learning My kid loves the library. I'm continually impressed with the quality of the staff there. It feels like one of the old holdouts of my childhood. Books are timeless. My most important concern: 1. In my opinion the public library is first and foremost a place to for seeking knowledge and information. i.e.; books, periodicals, online resources (Lynda, training, ebooks/video) 2. It is not a homeless shelter, day care center, or even community center. Those should all be separate entities. Keep the focus on sources of informations (books, periodicals, etc...). Spend the money on access to information. My personal concern is making the library sufficient for people with disabilities. I would like to see more handicap parking on the Canyon Blvd/North side of the parking lot. Low cost or free handicap parking would be very helpful. na Need better access to tables, chairs, bench spaces for average citizens - at this point, almost all are routinely taken up by homeless, leaving little opportunity space for me and my family to spend time hanging out at the library. Need more opportunities for dialogue on complex public issues... Need more presence in the community. The "big" library is gra nd, but is not easy for all to access. Oh, parking. Charging is not cool. Need to address the fact that library is a refuge for homeless people. Bring in people to get them signed up for Medicaid, pass out toiletries, etc. They are there. Let's help them somehow.... Need to meet the ever changing technological needs of the community. ATTACHMENT B. 132 126 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com needs to be and feel safe for families with small children, frail elderly, etc. as well as inclusive to entire community as trusted source of information and literature and meeting space for anyone whose purpose is to visit a library. Not a de facto homeless shelter or place for people who want to use it for other than its intended purpose New books and e-books to keep an inventory that does not stagnate. How about having inexpensive showers and towel service available for campers to use and perhaps provide a dumpster for their trash? New Books+less homeless sleeping indoors and in park outside New branch in East Boulder/Gunbarrel. It's a well populated area that continu es to grow and has a lack of services. No ideas. NoBo needs a much much bigger library. It is a high traffic branch that is tiny. You really can't use it for much other than ordering and picking up books. With the traffic, community and coffee shop right there, people would browse and spend more time if it were a bigger and more stocked space. North Boulder needs a branch library. Perhaps spanish speaking staff & spanish language material. I didn't understand the question "Please rate the importance of each of the following areas for the community." Was it asking about the library meeting these needs or the community in general? North boulder needs a decent library with parking. Not not have undesirable and scary people using the facility--should NOT be a hang out for homeless people Not inclusive enough. There are other cultures here that need to be encouraged to this arena. Not letting homeless people sleep in the aisles of the library. Not often. Do not see library staff at community events (i.e. Boulder Boulder, parades, Pearl St. art events, Dairy Center) engaging citizens in any way that encourages curiosity about coming to the library. Not sure Not sure if you mean how does it do this now or how might it do so in the future. Currently, I find the BPL an excellent resource whether I am looking for something to read for my own interest, researching a writing assignment, or following up on something I have heard or read. In the future, I imagine that the BPL will continue to do so. Offer free wifi and workspaces for people who work from home. Telecommuters. Offer thought leadership sessions. Guest speakers authors. Business leaders should have forums on their needs...hiring training housing etc. Lots digital content. Online learning not just YouTube local relevancy. Offer more free cultural events. Expand language learning sections with DVDs and CDs. Offering a mix of private-public spaces where visitors can engage in study, ATTACHMENT B. 133 127 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com research and also connect with other community members. I would like more opportunities to connect with other community members in casual and more organized settings. offering an even greater variety of materials if the library had more funding Offering creative outlets with expert staff. The makers space embodies w here Boulder public library should be going. We need more opportunities like this offered to all. Larger makers space would be helpful to the community. This stimulates business and startups and helps people find their passion to pursue. Offers a safe and supportive space focused on knowledge and learning for children of all ages, families, and other community members. Ofrecer mas libros en diferentes idiomas Once upon a time, a local tax approved for backing library bonds was (rather sneakily) re-purposed to general government usage. So I'd be very careful about supporting another tax measure, or setting aside funds for a rainy day. Or for future library benefit. It might be shuttled off in another direction. Again. I think the library should have it's own protected fund, not get swallowed up in the city's General Fund. Police & general services are great & necessary, but it's administratively too easy to re-allocate from library sources. Open a branch in Gunbarrel to serve more of the community. There are many young families and seniors in Gunbarrel that would love to have the services of a library reasonably close! Open ended indeed. i think being able to access the sheer number and variety of books that are available through the library is a fa bulous rescue for the community, not to mention all of the other services we provide. Especially when it comes to kids, a love of reading is vital to future success, besides it is fun when you find the right book. I would never have found some of my new fa vorite books were it not for our library collection, books i would have never known to look for and i have been able to read more than i could possibly hope to buy for myself. Open later on Friday and Saturday evenings open to all local individuals with adequate hours and good programs. But, Boulder has too many taxes to cover all wants, so the library suffers open to all with free (90 minute) parking Opening a regular-sized library in North Boulder. We love our Corner Library but would benefit greatly from a more traditional library. Opportunities for learning that would otherwise be cost prohibitive. The makerspace provides a good deal of that. Our art quilt group meets in your conference rooms when available --the main library and the Meadows branch. Free meeting space is important for social and working groups. I'm retired and books are expensive. I really, really appreciate the free lending of audio and eBooks available through the library. Our family would use the library more if it wasn't a homeless shelter. We have felt very uncomfortable many times in the main branch due to the number of homeless people sleeping inside the library or inside the bathrooms. ATTACHMENT B. 134 128 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Our library collection is excellent and used weekly by my family. I love the libra ry because I feel its staff and programming strive to include everyone in Boulder whatever their economic status or social standing. The Boulder Public Library is one of the few places in this city where I truly feel all are welcome. The inclusiveness of the library experience enriches the life of my entire family. Our library is growing more wonderful every day. Open, welcoming, inclusive, innovative, beautiful, fun space! Love our libraries!! Our main library is a great example of what a public library can be. That said, the ongoing problem of homeless congregating in and around the library is the single biggest problem it faces (besides the hideous decor choices of the recent remodel). The library needs to actively involve itself in solving this prob lem (which deters people from using resources and the library itself) by pressing the city and law enforcement to come up with creative, viable solutions. The library must involve itself in and drive this solution, for the good of the library itself and the community it seeks to serve. I go to the library to work or meet or read or use the cafe, but most of the time, 75% of the seats are occupied by homeless people parked there--often sleeping--for hours on end, meaning there is no place for me--a library patron--to sit down and USE LIBRARY RESOURCES. This is not what a public library is meant for. Also, I loved the idea of the arts cinema, but it folded practically as soon as it began! We need that in town! Boulder needs more than one such cinema, and the auditorium in the library often sits empty. Finally, BOOKS!!! There are book series that lack a volume, and popular authors whose bodies of work are not complete on the shelves. We need these gaps assessed and filled! outreach - book mobile - bring books to certain neighborhoods, especially for children Outreach to members that don't currently use the library facilities or borrow items. Outreach, outreach, outreach! The library is already a wonderful resource that needs to be better advertised. I think a lot of people have problems that they don't know the library can fix. If the word gets out the library will become more a centerpiece of the community. Particularly at a time of polarity and divisions, a well -run library can help bring people together from all walks of life in a way that churches don't. Partnering with KGNU.org would be amazing. Have a show! They have shows from 5 min to an hour. It could be amazing. I think we need to remember what is the air to lungs of Democracy? Access to information YO! Part of the Resistance is empowering folks with resources to fight- they go low- we go high- with facts and stories, yeah?! ....Anecdotally- Friends and I were just joking about a singles mingle program at a library. I have dear friends who are librarians in Denver. They liked it. I am realizing, I haven't used the library since graduating, 8 years ago. Don't tell my friends! Other than meetings on civic issues, I haven't given myself a reason to go. I tend to go to the Boulder Bookstore and buy what I need/want. ATTACHMENT B. 135 129 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com And loads of friends swap books, so I always have a stash. I give away a lot of the books I buy. Maybe better advertise to graduates, community folks to donate books to you? Thanks for being here, I value you and am going to try to visit more < 3 People who use the library now understand what you offer and remember to come there. However, I know many (especially younger people) who simply visit the Web for their information needs. I think you need to find ways to get back in front of people who have forgotten about the library. My kids search on Google for their books and other information. They will be very pleasantly surprised to remember the library has something for free and that it has free programs as well. You have so much to offer! Many people just don't know it! Perhaps incorporating a tool sharing form, or other community fora to foster the bartering of services? Perhaps outreach to populations who are not currently using the library but who would benefit. I spend most of my time in the children's section and It seems like there's a potential for more diversity in the families who use that space. Please (continue to) work with the local homeless programs/shelters/day shelters to incentivize homeless to go elsewhere and not use the library as a homeless shelter. Basically I've completely stopped using the library due to the disruptiveness, unsanitaryness, and inappropriate behavior of the homeless/"traveler" community in the main branch. PLEASE allow people to nap in the library. I was appalled to find someone booted out a couple days ago for napping. He was not disruptive at all, but the security guard was very distracting in his effort to expel the man from the library. I was so distracted and upset that I stopped working and left. Sleeping is a very natural thing to do in a library. If someone is snoring, I'd support asking them to leave a quiet area. But kicking them out just on the basis of sleeping displays an appalling degree of distain for the poor -- and ignores the fact that even the housed gentry, like me, would like to have a quiet and comfortable place to nap in a place with books. As a CU employee, I nap frequently in the CU libraries. I used to nap in the Berkeley library. And the Davis library. And the Santa Monica library. And the Redondo Beach library. And the Manhattan Beach library. No problems anywhere. But here, in Boulder, that's not allowed. Please bring a library to Gunbarrel. We need this as well as a rec center Please consider opening a branch in Gunbarrel. We are part of the city yet there's no access to library branches without a minimum 15 minute drive. The library would have an important role in building community in our often neglected area of the CITY of Boulder. Please make it happen for Gunbarrel! Please keep the present library building during the civ ic project that is ongoing. Do not tear it down. Remodel inside, but do not destroy!!! Please make a new NoBo Library facility a high priority. Please make it safer for my kids and me to walk through the parking lot to the entrance of the main library ATTACHMENT B. 136 130 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Please note, the section on monetary allocation is confusing. It wasn't clear if the value should be entered above or below the line. I put in numbers below the item on the first section and above on the second. I haven't been at the library for a year, but in the past, the number of homeless people was overwhelming since they didn't alsys have a place to go in the library. Please, please build a full-size library in North Boulder! There are many times where I would like to use a free community space to do work or meet colleagues, but the only option available in North Boulder is a coffee shop. I believe that the NoBo corner library has seen a large number of patrons of various backgrounds, and it shows the need for a full-size library. I haven't come to community meetings re: the master plan because I have children and I work, therefore I simply don't have the time to attend. But please hear my request! potential building more locations to allow for easier access for low income and disables community members. I just think libraries are critical to a highly educated public of all income levels and the more access the better. Problem with cinema--too many homeless. I stopped going years ago. Very disappointed and angry that George Reynolds shelves are mostly empty and books cleared out. I can understand how new acquisitions may be difficult when budgets are tight, but there's no excuse for destroying the collections. Put books back on the priority list! Programs that unite and interest the citizens w hile becoming a safe place to visit. Provide free resources for learning about the world and engaging with community. Place for all socioeconomic levels. Innovation to reach different demographics, especially teens and Latino. Provide more interactive and creative programs for adults, such as crafting, sewing or painting programs Provide wellness workshops for teens, adults and seniors focusing on health (physical and mental) Publicize the community events going on in the library space better Provides a place for children to explore worlds' outside of their own. Provides a free and open space for people to meet without feeling pressured to spend money. Excellent resource for students and everyone else to get high quality information and access top-notch research tools. Provides a place to learn new information and discuss, and provides exposure to things people can't get access to elsewhere (speakers and events on subjects people don't normally interact with, technology not available in a person's home, etc) Provides access to reliable information and help with tools/resources to get information of all types for all people. Providing a community gathering place and education opportunities. Providing a maker space for community members to actualize crea tive projects for free!!! Providing a safe and inclusive space for the community to use for learning, meeting, and working. ATTACHMENT B. 137 131 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Providing a safe location to study and learn bout variety of things Providing a space for meeting, learning and being the utmost resource for information. providing a supportive space for meetings and sponsoring speakers Providing a welcoming, non-judgmental space where people can meet and learn and by providing a broad and deep collection of materials in a variety of formats. Providing access to the internet, study space, meeting spaces, up to date collections of books, ebooks, CDs and videos. Training programs and Boulder Reads literacy program Providing air fresheners at all areas in the library to make it easier to study and not get distracted by the horrible smells. Providing books and other resources for people to learn about the world and also escape it through reading. Teaching and encouraging people to read. Being a place people of all ages can rely on for accessing information about anything and everything that's available in print. Teaching people how to access all the resources the web has to offer for self-education. Providing diverse and accessible resources that respond to the needs of the community and are offered in a welcoming building. Providing ESL opportunities for culturally different resident. Ensure with city that transportation is available for older residents. Providing free high quality opportunities for both learning and cultural exchange and entertainment and community building. Providing free information for everyone, as well as space for community meetings in all libraries and artistic space at Canyon. Providing high quality information services using authoritiative sources.The Reference librarians have been invaluable, though circulation staff could use a little customer service training. Providing information and access to one and all. providing information and space/specialized facilities for meetings of all kinds - a place where people of all kinds of backgrounds can interact during programs and activities. Providing open access to information/knowledge. Providing resources to the public and connecting of services and resources providing resources to those in need, promoting reading to children, Providing services in the Gunbarrel area which is currently under -served. Providing services, books and digitally available materials. Being inclusive, providing programs for children (story hours etc) and making patrons feel that they are in a safe environment. Publicando que los libros en papel, son mejor que leer en algún dispositivo, no daña tanto la vista como en ellos. Purchase more books, DVDs and audio books in Spanish. Include more events, classes and other opportunities in Spanis h; outreach and support of our Spanish- speaking community ATTACHMENT B. 138 132 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Put a full branch in North Boulder. Putting a Library in North Central to Northeast Boulder / Gunbarrel. Que no cobren tan caro cuando a uno se le olvida devolver un libro a tiempo. Cobran mucho!!! Raising knowledge. There were several things in this survey I didn't know I could do - like donating books. Reaching out to the community through its various programs Ready access to written materials. Community meeting space Remain a center for research and learning, community interaction. Representation of diversity with services, staff. More training, classes, job skills. More community contribution and support of maker space. Mentorship volunteers - use seniors, academics, students for sharin g job skills and tech training. I'd like to see the library in the community. I'd like to see the library be a place for action and to help people figure out how to get involved with contributing to our community. Requesting feedback such as this - and then listening to it. Book chats or an Authors Day. Yearly Author Event with a talk & discussion. Resources for reference and enjoyment are very important for the community, especially people who have limited income. Return the online catalog terminals--too many have been removed, esp downstairs. The big open area on the 2nd floor is a zoo --too many people taking up too much space. The auto-checkout stations don't work well--I am usually forced over to the desk. Revert to the core mission of libraries - what a library should be- and not try to be too many different things beyond. revive the failed cinema! Safe beautiful space for everybody to read, learn and engage as community Safe place for many homeless during the day, which I have mixed feelings about....doing a better job at serving the housed community of tax payers than 5 years ago. Safety is first. I do not always feel safe at the main library due to so many transients staying there, using the bathrooms as heir personal space and hanging around the library. Especially when I'm there with my kids, I cannot guess which of the transients is of sane mind and which is unpredictable. Due to that reason, I've been favoring other branches more lately. Seguir apoyando a la Comunidad en General. Y ahora de manera especial a los Inmigrantes para apoyarles e informar respecto a sus derechos. Seguir en la ayuda para su adaptación con la Cultura de los Estados Unidos. Seguir trabajando junto a la comunidad sending books to people who can't get to the libr ary extended hours are good cafe is too expensive for many people Shared resource that ALL people can access, regardless of socioeconomic status Simply keep up doing what you are doing now, ATTACHMENT B. 139 133 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Since information today is mostly on the web and library can continue to be of service as a community meeting place focused on sharing information. Smart people. Smart community. So many people are unaware of the things that the library offers for free. A continuance of these resources and programs is essential, but higher awareness and community engagement will make the library have a bigger contribution to Boulder's community. So many ways! In this era when people are having a hard time distinguishing truth from fiction, trusted institutions like the library play a key role in teaching information literacy skills. It plays a role in the social safety net, helping people access the internet who don't have it at home (even our homeless neighbors - I know it can be difficult to balance their needs against those of othe r users, but I do think that the library belongs to them, too). It reduces our environmental footprint by allowing us to borrow instead of buy. It promotes literacy and cultural programs, and provides space for groups to meet. SOLVE THE TRANSIENT PROBLEM. The library should not be a daytime shelter. It should be a place where people use the resources and not just hang out. Hire a social worker? Sometimes I feel Unsafe with the homeless people inside. I've been to the library twice for children's programs and someone's wallet was stolen twice Space for democracy to happen. E-Book (need more options) for people for whom it is hard to get there in person. spend less money on remodeling (or put it back the way it was before the last remodel). spend the money on books and spaces for books. Start by resuming distribution of large print books to retirement communities! You are not meeting your obligation for service to the community. Stay a trusted place to go by keeping the homeless population under contro in the library. Stay one step ahead of the technology. Make it easy to obtain materials. Ensure that library spaces are impressive civic spaces. Stay open more hours and offer more services directed toward the senior population; Stay open seven days a week. Later on Friday nights. Stop allowing the City Gov. to use the library as a day shelter for our homeless community. Strong and beautiful libraries are the base that builds strong communities. Substantially reduce the amount of surface parking at t he main town center library so that it is more bikeable, walkable, transit -friendly, and more vibrant. Hosting more community meetings and socializing events. supporting all community programs Supporting JLF@Boulder Supporting reading at all levels Supports community, diverse interests. ATTACHMENT B. 140 134 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Take books that you are going to toss to Harvest of Hope or the shelter or places like that. Have open forums on issues. lets talk about the Judge who lives here who is nominated for the Supreme. Take what they're doing already to 11. More funding would allow their already awesome trajectory to keep moving forward. tech help. providing a safe place for learning. more senior programing would be helpful. Spanish language classes - book group. English classes, (other classes would be helpful i.e. math for living skills. other classes tailored to specific populations) One of the things I would most highly commend the Main Branch for is the way in which the staff works with a wide diversity of people - helpful, kind, and almost always able to help without belittling or talking down to patrons even when the patrons are rude or inconsiderate. Tener mas actividades de creación artística, cultural e interacción social para que la comunidad participe se integre y forme vínculos de confianza y seguridad. Para el sano desarrollo de niños, jóvenes y familias y comunidad en general. Arte y cultura accesible para todos. Sin costos que muchas familias no podemos pagar. Thank you for doing this survey and for all the many services y ou provide for citizens in the Boulder community. the biggest detriment to the main branch acting as a better community is the take over of the main branch by transients on the weekend; there is commonly no where to sit and the atmosphere can seem mildly threatening. The Boulder Public Library enables more people in the community access to books of their choice. Because of the extensive network, we can order books online to be picked up at our local branch or checkout electronic material. The library branches are a safe space for people of all ages with activities of all sorts. I love that there are branches in many different neighborhoods and support adding branches if there are neighborhoods that are not currently served. The Boulder Public Library has been a wonderful gathering place for me as a mother of young kids (when my kids were young - reading hour, reading in the children's section, looking at the fish - an important destination). And now that my kids are older, has been a great resource to find books as my girls are avid readers and to keep them in reading material from bookstores would put us in the poor house. And we love getting suggestions from the knowledgeable staff who know the material available and what is age appropriate and what is of interest to kids at each age. Our family LOVES the library and feel it is an essential part of our community! The Boulder Public Library is an awesome place, but the homeless people there scare my kids. The Boulder Public Library is an essential resource for learning and research and lovers of the written word for the citizens of Boulder. The Boulder Public Library is an inclusive environment where everybody feels welcome and safe. Staff is friendly and programs accessible and of paramount importance (story time, reading pals, etc.) for building community. You can find ATTACHMENT B. 141 135 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com multiple ways to research the material you need, from books to articles to movies, making learning available to everyone. The Library is a place for sharing ideas and make Boulder better. The Boulder Public Library is the best public library system I've experienced, as a former professional public librarian myself, and user of libraries across the country. I'm glad to see the commitment to keeping our library system growing, vital, and responsive to the evolving needs of our community. I would support increased funding for staff, materials, and services unequivocally. The Boulder Public Library should focus on the social, educational, civic and safety first contributions to the community. The remodel has a welcoming atmosphere and is appreciated. However, I will be honest, when smelly and scary persons are within my circle of comfort, I leave. I acknowledge the right of everyone to use the public facility but I have a right to avoid such situations as well. The Boulder Public Library system consistently provides easily accessible, and high quality, books, cd's, and dvd's, that cover an enormous swathe of interests and topics. The Boulder Reads and Conversations in English progra ms substantively and figuratively promote inclusion and connection across cultural and ethnic lines. The BPL already makes Boulder a better community! The BPL does a great job reaching out to the community. I did notice that there was a meeting that had an overflowing room - maybe there needs to be a larger meeting room available. The BPL is a great resource for the CU boulder students, young children, and adults who are looking to find books, entertainment, and research material. Reading and learning is of high importance to a well functioning community the BPL is tremendous. And doing surveys like this will only keep it great. Your building 51 (61?) is amazing. I watched some kids go in there and just 'play' and 'learn'. The people working there deserve major kudos. They are doing a fantastic job. Keep up the good work. And, hell yes, I will pay more of my taxes for the library, way more. It's one of the city's strongest and potentially most import resources. The BPL provides a space to access information! It is such a pleasure to use the main branch, with all the light and nooks for reading. The children's program- support for parents and kids. The city planners waste money on erecting columns justified as beautifying Boulder. Then they approve structures that obliterate the natural views to people who enjoy outdoor seating at cafes. Why should one think that residents would vote for more taxes (in your survey) when we see revenues misspent? Sure I understand that new Library taxes would be "earmarked" for the Library. Would it be enlightened to use current income from and assortment of taxes and fees and earmark some it for the Library? The income generated by the city through the recent burdensome rise in our property taxes should have monies "over the ATTACHMENT B. 142 136 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com top" which can be spent on our Boulder Library which is one of the two fabulous assets of our city--the other asset are the views of the Flatirons slowly being curtained off by ugly box-like buildings. This survery asks questions about trusting the Library. There should be a survey that asks questions about trusting city council planners/members/administrators. The depth of the collection of the library helps us all explore ideas and do research for personal projects, and school/work projects. T he library provides places for people to study, engage in art (watching films, reading), and has a bunch of programs that I really appreciate, even if I don't personally use them (storytimes, makerspace, Boulder Reads). It lifts up the community, and provi des options for people to explore the world. the issues with the transient population that use the library are very complicated but serious - I feel that they have a right to be there and am glad that the library can provide services to them, but some of them can be threatening. I've left the library on more than one occasion because of negative interactions with people who are clearly mentally ill. I've also been harassed outside of the library, particularly the Meadows Branch where people hang out just b eyond the library property. In the winter we share the space with people who are ill with the flu and coughing. I love the library and it makes the place very inhospitable. I don't know what the solution is; perhaps it requires a larger community effort ra ther then expecting the library to solve the problem. The libraries are greats place in Boulder. I didn't know about the Maker Space... It would be great if I could participate, but for 13 years, nobody's really willing to turn off their cellphones or wireless. That makes life hard. I'm a resident. And I have been completely left behind. So, as to the question of how the BPL contributes for all residents, for me, it's a place where I can check out a book and leave. The library acts as a community space, so there should be many opportunities for people to gather for different reasons, in a way that highlight the resources of the library. Would love to see NoBo as a true branch (with true parking!). The library as shifted its focus to keep up with the times by offering e-books, audio books, maker space, the Seeds Cafe, and technology support to name a few. You have continued to produce quality shows in the Canyon Gallery and the staff has always been extremely helpful. Keep up the good work. The library brings education, entertainment, and opportunity to the community. I feel that it is a solid example of how to use my tax dollars efficiently. The library contributes by providing a lovely environment for learning, enrichment, and entertainment. The library enhances our community by providing a safe, clean, well -equipped, enjoyable place for people to study, research, read, explore, find books etc. that interest them with helpful and friendly staff who are knowledgeable and well trained. Free parking is essential. There need to be more stations to enter license plate #s and if one legitimately needs to be there longer than 90 minutes ATTACHMENT B. 143 137 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com for example to study, research or attend an event, there should be no fee. The library is a cultural center and an integral part of any community that cares about its citizens The library is a place where many of my friend go to study because they don't really have a place to do so. It unites the community! the library is a wonderful source of books,music,CDs and research info. I only get material by hold. I seldom sit and read or buy food anymore because there are too many homeless people camped out in chairs and using the restrooms for personal grooming. The library is absolutely essential to me personally and p rofessionally. It is one of the most essential government services and something that brings value to people regardless of age, gender, ethnicity, faith, or other. Language, literature, and communication bind us together! The Library is an essential part of our community and should be highly valued for a place of civic and cultural enlightenment. The library is an important and great equalizer. It provides books, knowledge, opportunities, and space for all regardless of economic status. The library is an open forum for all people who use it. There are so many things about the library that people do not even know: all types of Books, CDs, Movies, Audio Books, and DVDs. The library has classes, and art, and food. Programs, and meeting space, computers, magazines, and newspapers. You can access books, and magazines through your home computer, just by signing up with the library. The library is a wealth of information to all. The library is at the very heart of our democracy. The library is beautiful. Unfortunately it kind of functions as a homeless shelter and it's not a very pleasant place to take children unless you are confining them to only the children's section. The library is currently totally open to the public, which puts its assets at risk , lessens security and erodes the library experience. The library should be a facility that is only open to those residents of the city who are registered as members. The library is essential for reliable information, community gathering and creating, early literacy, and entertainment. The library is essential in providing materials and resources for all of us to learn and enrich our lives, regardless of financial means. The library is fantastic. Love the meeting spaces, Seeds Cafe, art gallery and SBDC. The only glaring problem are all the transients with backpacks and even dogs. Something has to be done. Don't mind as much when I am by myself but if I am with my family, I feel uneasy. The Library is mostly used by Seniors and Young children/Parents . Keeping the library welcoming and safe and free from harassment is important. The library is much more than a library. When we first moved here it served as a community meeting place, a safe place for my kids, a meeting place, entertainment. I love the library. I love that it has books, food, art, and ATTACHMENT B. 144 138 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com performances. I love the way it looks. The library is one of my favorite places in Boulder. The main library is a beautiful building located near the creek. It is a gathering space and it serves the community well The library is one of the cornerstone's of my family's lives. My son has benefited so much from the Pages & Paws program. My daughter loves getting book recommendations from the Meadows Branch librarians. I constantly order books I need for research and the process is simple. The library is one of the few public spaces where democracy lives and expresses itself via materials, access to media, programming, and the fact that anyone can use the library. The library is perceived as a safe place for everyone. I love the environment, appreciate the staff, have always found what I'm looking for. The library is serving its function extremely well. Don't fix what isn't broken. The Library is the repository of thought and wisdom. We need that in these times. It needs to be free and available to all. the library must provide access to information for ALL in the community, keep no long term records on materials used by any individual, and unfailingly stand up for freedom of information rights The Library needs to be a source for accurate information. The library needs to offer quiet spaces where one can study and gain access to knowledge as well as services that create opportunities for learning & doing research, for supporting literacy and education and accessing the Internet. The library needs to remain a SAFE space for children and families. I support the entire community but it should not become a homeless day shelter. People should not be sleeping in the children's library. This is of utmost i mportance. The Library needs to step up and provide a safer, cleaner and more customer friendly environment. I used to go to the Library weekly or more, but now, it is so unsafe feeling, the staff is often in a bad mood, and it smells in the library. I no longer take the grandchildren there, it is to unsafe and unsanitary. The library proves itself to be the cultural heart of Boulder. It offers for all its community residents more than any other organization or institution provides - public or private. The library provides many services to the community free of charge. Everyone can enjoy access to the same things regardless of financial situation. The library provides space for people to work and study in, free materials available to everyone but especially low-income families, and its programs better then community. The Library should be a cornerstone of any thriving community. Unfortunately the main branch of the Boulder library is often overrun by homeless people in and immediately around the building. No amount of capital expenditures or improvements will address this issue and I would oppose a tax increase unless the City intends to address homelessness in the library and outside of it. ATTACHMENT B. 145 139 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com The library should be a library and not a hang -out for those who have no where else to go! I haven't visited the main library in over year due to the number of street people in the place. Not very welcoming. The library should be a welcoming place for all who want to learn, read, and study. It would be nice to have plenty of comfortable chairs, tables, and computers. The Library should consciously design spaces that discourage socializing and business, and promote studying and focus. There are too many groups of people that hang in and around the library all day long; many of whom appear disheveled and often unclean. I have had trouble finding quite and non -smelly places to work. I have been approached and asked for money, the use of my phone, etc. The library should be a place people come to learn and relax, not a place to spend the day. The library should continue to purchase materials. We cannot rely only on streaming resources. Additionally, the library needs to up its foreign language game. There are definitely not enough books in Spanish. We need a better solution to the homeless problem than limiting branch libraries to hold pickup places like the NOBO library. NOBO is too small. The librarians at NOBO are wonderful and do their best but the space is not comfortable for playing and reading with children. We need a real branch library. The library supports our intellectual growth, especially through the interlibrary loan program. The freedom to explore new ideas is a fundamental human right honored by the library. The main branch also plays an important r ole as an anchor to the civic area of downtown, so has a role more important than most branches to connect well with people using the entire civic area and help attract all families and residents to the civic area. I also think it has an important responsi bility, while a very delicate issue, to minimize the impact that the migrant and homeless population has on other residents as that population continues to grow in its use of the library as a day shelter, not necessarily for intended library uses. Importan tly, keeping the library and library grounds safe and welcoming to children and families is of highest importance. The main library (which is also my neighborhood library) hosts so many homeless people who spend the day there that other users sometimes have less access to computers, readings spots, etc. While I support the use of the library by homeless people, I don't think they should treat the library as their living quarters because that makes the library less usable for other residents. The main library is not very accessible to families and I do not feel as safe there with my children as my local library The main library is one of Boulder's best places, as long as the surrounding area is safe (and you don't make more bad choices about public art, and I do mean the Big Red YES debacle). Because I work in Denver, I don't get there often anymore, but I still treasure it. As they say, a voter registration and a library card = power ATTACHMENT B. 146 140 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com and freedom. The main library is unpleasant. People watching movies l augh out loud, others sing along. It often smells. The major issue I have with Boulder's library is the library's encouragement of homeless people in the Canyon branch. My friends and I will not go there anymore because we have seen/ heard obscenities an d general harassment by street people. The library needs to be used for what it is intended and not a place to sleep or hang out. The many offerings of free programs (mostly underwritten by the BPL Foundation) in music, theater, film and at the art gallery. The most important issue to me is adding e-books to the library. I only use the Overdrive App, I rarely visit the library. I have been disappointed with the long wait times for popular e-books, and wish the library would expand the e-book selection and number of copies of popular books. The people and place are amazing. It is nourishing and vital across the board. A foundation of health, happiness, and wholeness in our community for all members / neighbors. The programs for kids and parents and the beautiful remodel of the children's area in the main library show that the Boulder Public Library takes early literacy seriously and is committed to investing to the future of the community. The library is also very inclusive of all residents. Maybe a li ttle too inclusive as the transient population seems to consistently have a strong presence in and around the main library. This often makes it difficult to enjoy the space and to feel safe with small children. As a Boulder native I find the extent to whic h the city caters to the needs and wishes of this population disgraceful. I wish something could be done about this. The reason I would not be very likely to vote for a tax increase for the library is that it just underwent a huge remodel. It's a great l ibrary. The smelly, rude, dishevelled people keep me away. The worst thing about the library is it is shelter for the homeless. I download books from home but rarely set foot in the buildings. This is too bad bit the people hanging around the library make me frightened and uncomfortable. there is a SERIOUS issue with the way the homeless use the facility that even though the remodel made great new places, i am not comfortable hanging out there as many of the homeless have huge body odor and are trying to sleep and do their grooming in the bathroom... i do not have an answer but it is a problem needing to be solved, the library is not one's personal home (sleeping or grooming) and one should not be offensive (stinking) to others. There is no library branch anywhere near Gunbarrel. This community is expanding residentially and commercially. We need a good sized branch in Gunbarrel to ensure the whole community of Boulder is served. there needs to be a library in north east boulder (30th/valmont). perha ps it could be put into the new rec center that is scheduled for valmont park? this is the ATTACHMENT B. 147 141 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com poorest part of boulder (most subsidized housing, oldest housing/apt complexes) and yet none of the normal libraries are easily accessible by frequent public transport (esp. on weekends) and are probably too far for kids to bike to. There remains a real problems at BPL with homeless population. At times, the smell in the library (GBR) is over-powering and makes it an unusable place to work in. I do not have a solution, simply an observation. think it does a good job now. Would hope there is interaction between library staff with preschool--especially with lower income and newly arrived families--by staff visits and perhaps book giveaways when possible. Don't really know how much connection currently exists. This is a very easy question to answer. Public Libraries in all communities are an essential aspect of individual and community growth. This library system is amazing. You should be very proud. Through access to current and classic books and media in all formats. Through the range and high quality of educational, recreational and research materials; through providing a safe, non-commercial, well designed venue for individuals or groups; through the introduction of stimulating ideas, in print, art, performance or electronic media. To be honest, I used the library more when I had kids at home. There is no library near my house and only the main library has much space for study etc. I might use it for quiet work space but I don't because I feel l am taking space needed by homeless people. It would be nice to know what is offered in terms of tech help. I don't think of the library as having help with that. More audio books would be great. To have a democracy, we need informed citizens. Free libraries where everyone can access information are just about the best idea anyone's ever had. I support adding new technologies for information, but please don't give up on books. They're still important, too. I see a real mix of people at the library, ages, gender, ethnicity, it's great. BPL feels very welcoming. Once in awhile downtown it's hard to find space because of people taking shelter. I know they need somewhere to go and that the library is trying to balance needs. I hope the library gets some support from other sectors, like providing other places for shelter. To keep doing what it's doing To me, libraries are a resource for all residents, providing access to learning (and entertainment) that can be life-changing. A vibrant library system is a sign of a vibrant community. To this day, have a beef with the library, re: the 14 million dollar building. 25 (?) years ago, showed my colleague from Holland and her sister, a librarian in the tiny town of Den Helder, the new library. The sister-librarian's comment, "Fancy building, old books". These days, with electronic access to libraries (though that is pretty throttled at BPL) , it's less of an issue...but at the time, it was disablingly true, and indicative of the misplaced priorities at the BPL. Don't know to what degree that is still the case there...don't really use the library anymore. ATTACHMENT B. 148 142 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Trying to solve the homeless issue that exists in the library. Two aims: Support tech use of library resources: emphasize tech classes, ebook acquisition process (how to request a license for one, what is my wait time on list,etc.) Make ebooks as easily available as paper ones through prospector, etc. Provide public meeting space and work on building community through face to face activities. Promote parking for elderly users who can't bike. Promote ematerials so those with failing eyesight can use readers to magnify type. Can we donate our (amazon kindle purchased) ebooks to the library somehow? Unirse a comunidades con menos acceso a su libros y otro recursos sobre todo que los menores tengan acceso a más recursos y libros en apoyo de la biblioteca para que los menores tengan mejor educación y mejor aprendizaje . Until the library figures out how to deal with the large numbers of homeless people it is limiting its ability to meet its other goals/be welcoming to other people in the community Varied programming, community building programs, keeping current with publications, having adequate materials (enough new titles, for exam ple) to meet need, fun and safe children spaces Vastly expand electronic access to allmaterials and advanced search capabilities. VERY IMPORTANT very inclusive and a safe space for everyone in the community to learn, read, study and grow We are extremely fortunate to have such lovely libraries! I am proud of the work you have done to date to stay current and attractive. I love taking my grandchildren to both the Main library and the tiny one in Nobo. We desperately need gathering places where all feel comfortable and meet to feel a part of the community. So programs at the library meet that need. Would love to see an added coffee shop so there would be more space to meet and visit with friends after picking up books. We have a serious problem with drug users and vagrants fillings the building on a daily basis. This needs to be addressed by the city. We have a terrific library system here. I appreciate especially the branch libraries for local neighborhood conveniences. I appreciate the connection wi th libraries in Longmont, Louisville and Lafayette which allows us to use all and return books to all. And the Prospctor system is greatly used and enjoyed by our family. Our 4 children have been raised in Boulder and all depended on the BPL from toddlerhood to adult ages. (One daughter greatly enjoyed being a part of a wonderful teen writing group when in high school. Another daughter now brings her own children to the library regularly). Thank you as we have watched our library grow with the community, add programs as needed and continually update facilities. We love you and all the kind and helpful staff who make it possible. We are very, very grateful! We live in the holiday Neighborhood, and we love our little corner library. However, the hour of operation is extremely inconvenient for us. Our kids would ATTACHMENT B. 149 143 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com like to be able to pick up books any day, especially when there's school. It is very hard to use the corner library as a reliable source of getting reading materials for them for school work. Please extend the operation hour to be open consistently every day of the week. It doesn't have to be long, but, just long enough for the neighborhood reader to have a chance to pick up books after school/work on Thursday and Friday. Thank you so much! We live within walking distance of the Meadows Branch, it was a criteria of mine when purchasing a house. I feel that the library is an under used resource in many communities, ours included. I wish there was more marketing and announcements regarding locations, resources, opportunities and events. Too often people don't even know that the Meadows Branch exists. I believe libraries are vital parts of communities, they offer meeting spaces, access to computers and the internet, opportunities for people to learn essential skills, reading, typing, internet searching and much more. I think the the library is a wonderful resource but because it is always there people forget the resources that it offers. Therefore, I believe the Boulder Public Library needs to be more pro -active in marketing itself in new innovative locations to engage the younger generations. We love the library! I try to take my 5 year old daughter a few times a month. She loves reading! Please (continue to) keep it safe for all. The mental wellbeing of many of the homeless people in the library is a big concern. At times, it feels like a day time shelter and less like a library. It can feel unsafe to b e in the stacks looking for books with people sleeping, or lurking in the corners. Boulder needs to make other resources available so they have a place to go during the day. We LOVE the library. I would like to see more children's books (including board books) in Spanish at all branches and more outreach to our Spanish -speaking population. Could you recruit native Spanish-speaking librarians?? We moved here from Palo Alto, CA. They have a wonderful library system. I was so disappointed in the Boulder libraries that we rarely use them. When our kids were school age they tried but got very little hep from librarians, and the many homeless people are a problem. We need a location in the northeast side of Boulder. We need to bring back volunteer readers for groups of kids - several times a day, please. We use the libraries primarily for baby/kids activities. The free storytimes are a huge asset to the community, and have several locations besides the main downtown library is great because caretakers can wa lk or bike there and don't have to drive or take the bus downtown. welcoming attitude, responsive staff, sharing community activities, serving as a forum for issues Well kept libraries are well used by the community, a gathering place for families and for individuals to read, browse, study, learn. Well organized, well staffed, well stocked resource for a diverse community! What I said previously. And... Bit better website to easily follow along with any ATTACHMENT B. 150 144 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com important events. When I first moved to Boulder and was just beginning my professional career, the library was my sanctuary for finding knowledge and building my understanding of myself and the world. Now that I am more developed and have more resources, I depend less on the library in my day-to-day life?but I know how important the library is to helping people make positive changes in their lives. When I visit a city I usually go to the local library. It tells me a lot about the community. I like the bulletin/info boards which tell me how active the community and what is going on in the community. I feel BPL does a good job in this area. The libraries are always busy. The one area I think needs improvement are the story times. The main libraries location of story time is not conducive to the program. The ramp/tunnel comes right up into the story time area. There is a play table right there and the staff removes the items because it is distracting, people are looking for books or reading in the chairs right in that area. The other 2 branches where I have attended story time at are the GRB and the Meadows Branch. I feel the staff at both of these locations need some training on early childhood education. The audience is primarily toddler and preschoolers and the programs seemed to be geared for older c hildren. Even when it is story time for all ages. Most 4 and 5 year-olds are in preschool or Kindergarten in the mornings. In addition I would like to see an increase in the number of holds allowed. Our previous library allowed 20, it was quite a sho ck to be reduced to 10. I understand that there is a lot of staff time involved in this process but it would be nice. When you opened the maker space, it redefined what the Boulder Library was in my mind. Now it is a place for sharing not only books, bu t all kinds of resources. As physical books become less popular, I see this as the most beneficial aspect of a library. Shared resources and community center. where else is there that performs this service Wish there was a branch closer to Gunbarrel ar ea. Would like to do a better job on awareness of materials available online. with electronics, space for meetings, all forms of the arts, cd's, dvd's and electronic books, etc... With the building 61 makers space. This provides a forum for creativity an d entrepreneurialism and gives back to the community. People are so empowered here and have an opportunity to learn new things and access cost prohibitive equipment and tools. The staff there is phenomenal and keeps us coming back and learning new things. Truly the definition of life long learning. What a library should strive to offer it's community. With today's technology and the ease at which it is to work and gather information from my own home or on the run with my iPad or phone, this question is hard to answer. I haven't used a library since the ripe age of 15. I'm 43 now. I do remember it being a humble place. That said, keep it humble, while providing the latest technology for research, ebooks, etc. ATTACHMENT B. 151 145 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com Wonderful meeting space and excellent resources Work on other areas for the homeless to spend the entire day' working together to build another arts venue. increase e - books/audiobooks/access to academic databases. support neighborhood libraries (downtown boulder hard to access). would be nice to have a branch in Gunbarrel areas Would like to see a Gunbarrel branch Would love more afternoon programs for kids! Would love to see "play groups " offered for specific age groups. Example: 3 year olds playtime at 11am. As a new resident to Boulder something like this would be so helpful to meet friends for my children and I. Would love to see more community space and kid/family activities Would love to see space for a community loaner program where people can check out tools or other household items that are not worth purchasing when only used one or two times a tear. A new service I've read about that other cities have started. So many homes in Boulder are too small to store infrequently used items and it's good for the environment! Would be perf ect!! Yes Yes. Some of the programs need to be expanded. Particularly morning, evening and weekend access to maker space. Also the digital offering need to be greatly expanded. It is often difficult to find titles and there are very long waiting lists. You already do; well done!! you are already awesome! I love you madly:) You are doing a great job already. There is little room for improvement. I sometimes get frustrated to trying to find a book or CD which is not available or has a long waiting lis t. I love the performances of classical music. You can't overstate the importance of libraries. I'm very thankful for the Boulder library and all it has to make literacy and information accessible to everyone. You did not ask for explanation of low ratings - the challenge of homeless folks loitering has been a turn off. Study areas often are not comfy due to odor, noise and cell phone use (by all categories of Library users). I realize these are huge challenges. There is no easy answer other than on a personal level regarding the Homelss, I send support to the Shelter, supervised apartments and Bridge House. you do a great job...always inviting and inclusive and creating space for community gatherings. Librarians are helpful and friendly. an importa nt asset to our community. Let us know of opportunities to engage, participate and volunteer through direct mailing...not only for library services but also for organizations that operate in and through the library. You must stop letting the homeless p eople use the library for shelter, bathing and hanging out. The library on Arapahoe stinks, I do not feel safe there and I have heard others say that do not feel safe there.Please make our library safe and enjoyable. You need better marketing (get a larger variety of people interested enough to ATTACHMENT B. 152 146 Prepared by Joining Vision and Action (JVA) LLC 2017 joiningvisionandaction.com actually use these amenities). Not everyone knows what they need unless it's conveyed to them in a way they can understand (and in a way that gets them excited about it). Your many programs. ATTACHMENT B. 153 BPL | Staff Survey Trainer Evaluation | 2017 ATTACHMENT C. 154 What can we learn…? ATTACHMENT C. 155 About staff… •BPL staff enjoy helping people and engaging with the community •They also love working with other staff members •And they want more staff •And then more outreach, collections and facilities •They want to engage in more team buildingactivities and work towards ‘de-silo-ing’ departments •They also want to talk to the community more –they want to figure out what patrons what to achieve and then work with them to make that happen ATTACHMENT C. 156 About barriers… •Parking is the biggest barrier patrons face, according to staff •Then, they believe that a general unfamiliarity with library and its resources keeps potential patrons away •They worry that many patrons don’t feel safeat the library, which creates a barrier between service offerings and the community ATTACHMENT C. 157 About what the library is doing really well… The library is a place where people can find, use and create information It is center for discovery, exploration and lifelong learning The library excels at providing programs for entertainment, education and recreation, being a creative center, being a cultural center and preparing children for school The library is doing really well in relation to lifelong learning, literacy and cultural programs ATTACHMENT C. 158 About where the library is not doing so well… Staff don’t believe the library is a safe place where people of all backgrounds can gather They don’t see the library as a neutral space for active listening and community dialogue It is not meeting the needs of the community in relation to connecting the community with free access to information and being a forum for ideas According to staff, the library is not effective in citizen/workforce development, civic discourse and digital inclusion ATTACHMENT C. 159 About the elephant in the room… •As one staff member wrote, we need to address the ‘elephant in the room’ –the homeless population •This issue came up repeatedly in the survey overtly, and is behind many answers in relation to where the library is not meeting the needs of the community •Staff called for bringing on a social worker, for more training in working with the homeless population, stricter policies and more security •Many staff want to feel safer and they believe patrons do as well. They don’t believe that leadership understands the extent of the problem front-line staff and patrons encounter ATTACHMENT C. 160 Who responded? ATTACHMENT C. 161 Program staff responded in greatest numbers; but every area was represented 8% 8% 9% 11% 23% 27% 31% Children's Systems Collections Administration Materials handling Front line Programs ATTACHMENT C. 162 The majority of respondents were located at the Main Library 3% 4% 9% 10% 73% NoBO Carnegie Meadows Reynolds Main ATTACHMENT C. 163 Most respondents work with the community, in person, everyday 17% 20% 64% From time to time Behind the scenes Everyday ATTACHMENT C. 164 What excites staff? ATTACHMENT C. 165 Librarians love to help people and engage with the community. They also love working with other staff.3 4 9 9 11 13 13 13 22 38 Intellectual part Good schedule Circulation Organization Creativity Excited patrons Building stronger community Collections Programming Working with other staff Engaging with community Helping people ATTACHMENT C. 166 Library partners ATTACHMENT C. 167 48% of staff don’t partner with outside organizations 1% 5% 5% 5% 8% 9% 13% 18% 28% 34% 48% Chain retail businesses Farmer's Market SBDC Tech start-ups Local businesses Housing & Social Services Non-profits Culturals, performers and artists Other city departments Educational organizations Don't partner regularly ATTACHMENT C. 168 Of the half that do, their partners include schools & educational organizations and other city departments 5% 5% 5% 8% 9% 13% 18% 28% 34% Chain retail businesses Farmer's Market SBDC Tech start-ups Local businesses Housing & Social Services Non-profits Culturals, performers and artists Other city departments Educational organizations ATTACHMENT C. 169 Community barriers ATTACHMENT C. 170 Staff believe that parking is the biggest barrier. Followed by unfamiliarity with library and its resources and don’t feel safe. 6% 6% 8% 8% 10% 12% 16% 19% 26% 28% 31% 46% 60% Afraid to show documentation Mobility issues Don't know how to get a library card Transportation Wayfinding Lack of identification Fear of fines/ability to pay fines Language barriers Find the library intimidating Other - Write In (click to view) Don't feel safe Not familiar with how the library works Parking People could choose up to 3 responses making total greater than 100 ATTACHMENT C. 171 Unpacking the “Other” category 27 staff wrote-in a barrier under “Other” 44%stated that the homeless population creates a barrier 30%say people aren’t aware of the library/what it offers 7% believe technology is a barrier to accessing online collections 7% wrote-in that competition for time & attention is a barrier 1 staff member sees poor Meadow Library signage as a barrier 1 staff member just wasn’t sure ATTACHMENT C. 172 Adding in the responses from the “Other” category; rankings remain the same 2% 2% 3% 3% 4% 4% 6% 7% 9% 16% 19% 22% Technology limits online access Competition for attention Afraid to show documentation Mobility issues Don't know how to get a library card Transportation Wayfinding/signage Lack of identification Fear of fines/Ability to pay fines Language barriers Find the library intimidating Don't feel safe/Homeless Not familiar with library/what it offers Parking This chart is base 100 ATTACHMENT C. 173 The lottery ATTACHMENT C. 174 Assuming that the library just won the lottery, This is how staff would spend the money… ATTACHMENT C. 175 Most staff would spend the money on bringing on more staff. More collections, more staff and marketing received the highest maximum numbers. 20 25 50 40 50 50 50 70 50 100 50 70 7 8 9 10 11 11 13 14 15 15 15 24 More public space Technology for staff More staff space Evaluation Professional development Technology for public More programs Marketing More facilities More collections More outreach More staff Average score out of 100 Maximum score out of 100 ATTACHMENT C. 176 Write-in options; focused largely on spending money addressing the homeless population 1 1 1 1 1 1 3 4 More hours for critical staff More makerspace More online services Provide transportation to library Renovate basement Staff training More security Policies for working with homeless ATTACHMENT C. 177 Role of library in the community ATTACHMENT C. 178 Would you agree/disagree with the following statement? The library is a… ATTACHMENT C. 179 9% 30% 25% 25% 30% 44% 46% 48% 51% 43% 29% 45% 16% 23% 44% 25% 18% 7% 3% 6% 19%4% Strongly Agree Agree Neutral Disagree Strongly Disagree Place where people can find, use and create information Safe place where people of all backgrounds can gather Resource for experiences with tech, makerspaces and workforce development Place for the community to have fun Neutral space for active listening and community dialogue Center for discovery, exploration and lifelong learning ATTACHMENT C. 180 9% 30% 25% 25% 30% 44% 46% 48% 51% 43% 29% 45% 16% 23% 44% 25% 18% Place where people can find, use and create information Safe place where people of all backgrounds can gather Resource for experiences with tech, makerspaces and workforce development Place for the community to have fun Neutral space for active listening and community dialogue Center for discovery, exploration and lifelong learning Strongly Agree Agree Neutral ATTACHMENT C. 181 7% 3% 6% 19%4% Place where people can find, use and create information Safe place where people of all backgrounds can gather Resource for experiences with tech, makerspaces and workforce development Place for the community to have fun Neutral space for active listening and community dialogue Center for discovery, exploration and lifelong learning Disagree Strongly Disagree ATTACHMENT C. 182 The library is a champion As a center for discovery, exploration and lifelong learning As a place where people can find, use and create information ATTACHMENT C. 183 The library is meeting the need of the community As a resource for experiences with technology, makerspaces and workforce development As a place for the community to have fun ATTACHMENT C. 184 The library is not meeting the need of the community As a safe place where people of all backgrounds can gather As a neutral space for active listening and community dialogue ATTACHMENT C. 185 What do you think the community would say about the library’s current work in these areas? The library… ATTACHMENT C. 186 Supports the business community Supports job seekers and workforce development Provides programs for entertainment, education and recreation Provides access to technology Promotes lifelong learning Is a resource for new immigrants Is a gathering space Is a forum for ideas Is a creative center Is a community cultural center Helps prepare children for school Helps build language and literacy skills Connects the community with free access to info and resources Champion Meeting Need Not Meeting Need Underserving Not SureATTACHMENT C. 187 The library excels at providing programs, being a creative center, being a cultural center and preparing children for school 25% 33% 55% 23% 18% 24% 11% 36% 32% 42% 52% 50% 42% 50% 60% 54% 56% 39% 53% 56% 46% 45% 40% Supports the business community Supports job seekers and workforce development Provides programs for entertainment, education and recreation Provides access to technology Promotes lifelong learning Is a resource for new immigrants Is a gathering space Is a forum for ideas Is a creative center Is a community cultural center Helps prepare children for school Helps build language and literacy skills Connects the community with free access to info and resources Champion Meeting Need ATTACHMENT C. 188 It is not meeting the needs of the community in relation to connecting the community with free access to information and being a forum for ideas Not Meeting Need Underserving 8% 7% 0% 16% 9% 20% 13% 24% 7% 10% 7% 14% 27% 3% 3% 0% 6% 5% 4% Supports the business community Supports job seekers and workforce development Provides programs for entertainment, education and… Provides access to technology Promotes lifelong learning Is a resource for new immigrants Is a gathering space Is a forum for ideas Is a creative center Is a community cultural center Helps prepare children for school Helps build language and literacy skills Connects the community with free access to info and… ATTACHMENT C. 189 Is the library effectively serving the community in these areas? ATTACHMENT C. 190 Literacy Lifelong learning Digital inclusion Cultural programs Civic discourse Citizen/workforce development Champion Meeting Need Not Meeting Need Underserving Not SureATTACHMENT C. 191 The library is doing really well in relation to lifelong learning, literacy and cultural programs Champion Meeting Need 42% 30% 18% 26% 47% 56% 47% 54% 42% 32% Literacy Lifelong learning Digital inclusion Cultural programs Civic discourse Citizen/workforce development ATTACHMENT C. 192 The library is not effective in citizen / workforce development, civic discourse and digital inclusion Not Meeting Need Underserving 3% 7% 18% 11% 19% 24% 2% 2% 6% 9% Literacy Lifelong learning Digital inclusion Cultural programs Civic discourse Citizen/workforce development ATTACHMENT C. 193 What information/resources/training do you need to move the library forward in regards to? Citizen/workforce development… ATTACHMENT C. 194 The library needs to strengthen partnerships to address citizen and workforce development 1 1 1 1 1 1 1 1 2 2 2 2 3 3 3 4 5 7 Job fair Market resource More funding More resources Online access Provide tools Training in mental illness What is needed? Apprenticeships List of programs Make it staff priority Staff provide referrals More programs More staff Staff training Social worker onsite What is available? Partnerships ATTACHMENT C. 195 •Largely, staff believe that partnerships need to be formed and strengthened to help address this area including City economic and workforce centers. •Interestingly, many staff members aren’t aware of what is being done in this area, indicating a need for a staff training, or all staff meeting, where efforts are discussed. •Many staff believe bringing in a social worker would be an important step to increasing citizen and workforce development. This idea has come up many places in the survey. ATTACHMENT C. 196 What information/resources/training do you need to move the library forward in regards to? Civic discourse… ATTACHMENT C. 197 Facilitation training came up as the resource staff need to bring about civic discourse 1 1 1 1 1 1 1 1 1 2 2 2 3 4 6 Community forums Funding for speakers Language development List of programs More staff Not our job Online access Partnerships Support to host challenging dialogue Better marketing More nimble What are we doing? We are space, not content More programs Facilitation training ATTACHMENT C. 198 •Staff asked for training in facilitating civic discourse. •More programs was mentioned as a necessity, including lectures on pertinent local, state and federal issues; forums; talks from CU professors; and listening programs. •A few staff members questioned the library’s role in bringing about civic discourse; is the library a venue or an actor? “What is the library's role in this? Just as a venue or as a civic discourse leader demanding people to take action/responsibility?” ATTACHMENT C. 199 What information/resources/training do you need to move the library forward in regards to? Cultural programs… ATTACHMENT C. 200 Many staff asked for more and better marketing in relation to cultural programs 1 1 1 1 1 1 1 1 4 4 5 Gallery exhibits Is this a priority? List of programs Longer hours More programming Online access Public generated programs Staff attend workshops Doing good work Partnerships More marketing ATTACHMENT C. 201 •Marketing –more and better –rose to the top in terms of staff needing more resources for cultural programming. •Partnerships was the next request from staff, “More collaboration with local performing artists/groups.” •Many staff believe the library is already doing good work in the cultural programming field. ATTACHMENT C. 202 What information/resources/training do you need to move the library forward in regards to? Digital inclusion… ATTACHMENT C. 203 Staff requested more programming, staff training and equipment 1 1 1 2 2 2 3 3 3 4 4 5 List of programs Online access Partner with city More time Doing good work More staff Access to check out devices More marketing More outreach More equipment Staff training More programming ATTACHMENT C. 204 •Staff believe that more programming is needed to address digital inclusion among patrons. Specifically, more formal and structured classes to complement the drop-in class already available. •Staff training was also mentioned as a need to help keep staff up-to-date with technology. •More equipment –newer equipment to keep up with changing technology and equipment beyond “just computers” –was seen as a resource need. ATTACHMENT C. 205 What information/resources/training do you need to move the library forward in regards to? Lifelong learning… ATTACHMENT C. 206 Familiar themes of more marketing and programming 1 1 2 2 3 3 4 5 More staff Tell story of what patrons learn/do Allow staff to attend classes Partnerships Doing good work More time More programming More marketing ATTACHMENT C. 207 •Staff believe that more programming is needed to address lifelong learning among patrons. As an interesting side note, some staff indicated that they want the ability to attend lifelong learning classes for themselves during library hours. They want staff to be allowed to take 1-2 hours a month to attend a class. •Marketing –more and better –rose to the top in terms of staff needing more resources for lifelong learning. ATTACHMENT C. 208 What information/resources/training do you need to move the library forward in regards to? Literacy… ATTACHMENT C. 209 More ESL programs rose to the top, along with marketing programs already in place 1 1 1 1 1 1 3 3 3 4 5 Bilingual staff Literacy for kids More collaboration among staff More staff More time Staff training More outreach Doing good work Articulate mission of Boulder Reads More marketing More ESL programming ATTACHMENT C. 210 •More ESL programming was requested, including tutoring ESL students and adult language classes as well as thinking about the timing of classes; consider alternative times. •Marketing –more and better –rose to the top in terms of staff needing more resources for literacy. ATTACHMENT C. 211 Role of the library in Boulder city goals ATTACHMENT C. 212 Where should the library play a role in relation to Boulder’s Sustainability Framework? ATTACHMENT C. 213 Safe Community 29% 41% 53% 84% Enforces the law, taking into account the needs of individual and community values Plans for and provides timely and effective response to emergencies and natural disasters Fosters a climate of safety for individuals in homes, neighborhoods, businesses and public places Encourages shared responsibility, provides education and personal and community safety and fosters an environment that is welcoming and inclusive ATTACHMENT C. 214 Healthy and Socially Thriving Community 47% 67% 72% 79% Supports the physical and mental well being of its community members and actively partners with others to improve the welfare of those in need Enhances multi-generational community enrichment and community engagement Cultivates a wide range of recreational, cultural, educational and social opportunities Fosters inclusion, embraces diversity and respects human rights ATTACHMENT C. 215 Livable Community 13% 35% 42% 44% 73% None of the above Facilitates housing options to accommodate a diverse community Encourages sustainable development supported by reliable and affordable city services Supports and enhances neighborhood livability for all members of the community Provides safe and well-maintained infrastructure, and provides adequate and appropriate regulation of public/private development and resources Promotes and sustains a safe, clean and attractive place to live, work and play ATTACHMENT C. 216 Environmental Sustainable Community 14% 21% 40% 77% None of the above Mitigates and abates threats to the environment Promotes and regulates an ecologically balanced community Supports and sustains natural resource and energy conservation ATTACHMENT C. 217 Economically Vital Community 1% 26% 39% 60% 87% None of the above Invests in infrastructure and amenities that attract, sustain and retain diverse businesses, entrepreneurs and the associated primary jobs Fosters regional and public/private collaboration with key institutions and organizations that contribute to economic sustainability Promotes a qualified and diversified work force that meets employers' needs and supports broad-based economic diversity Supports an environment for creativity and innovation ATTACHMENT C. 218 What is the most important City of Boulder goal that you believe that library can address, but is not currently? ATTACHMENT C. 219 Staff believe the library needs to address the homeless population, which is related to Safe Community goals 1 1 1 1 1 1 1 2 2 2 2 3 3 5 7 11 Accessibility Affordable housing Cultural programming Digital literacy Environmental Sustainable Lifelong learning Livability Collaboration Economically Vital Education Innovation Healthy and Socially Thriving Community Workforce Inclusivity Safe Community Address homeless population ATTACHMENT C. 220 How can your department begin working towards that goal? ATTACHMENT C. 221 1 1 1 1 1 1 1 1 1 1 1 2 3 3 10 Create apprenticeships Digital subscriptions Expand programming More collaboration More innovation More marketing More staff More staff training Remove barriers Support daycare providers Support new ideas Spread the word Support staff Outreach to diverse groups Address the homeless population ATTACHMENT C. 222 •Staff believe that the library needs to address the homeless population before they can begin working towards the City of Boulder goals. •This has been a continuing theme and is clearly something that needs to be addressed at a policy level. One staff member stated, “Our administration and higher ups in the city government need to actually come and spend quality time out in the major service areas to see how things really are.” •Staff asked for a social worker, for training in working with the homeless and for library administration to create a safer environment for themselves and patrons. ATTACHMENT C. 223 What can staff do? ATTACHMENT C. 224 Generally, staff are comfortable with their work load 18% 19% 23% 40% My plate is overflowing My plate has a bit of room for a new role/project/idea I'd have to drop something from my plate to take one a new role/project/idea My plate is comfortably full ATTACHMENT C. 225 If you had more capacity, what 1 thing would you do? ATTACHMENT C. 226 These ideas came up more than once; there were 27 distinct ideas that are not included 2 2 2 3 3 4 4 4 5 Better trained to serve disadvantaged patrons Marketing Work full time Be part of solution to homeless situation Staff training Greater customer service time Outreach Talk to the community Team building ATTACHMENT C. 227 •Team building among staff was a something several staff members wanted to focus on. One staff member wrote, “Work on cross departmental collaborations, less silo-ing, and more staff involvement in developing fun projects/ideas and ways to partner.” ATTACHMENT C. 228 •The next three most mentioned –talk to the community, outreach, greater customer service –all focus on the patrons and the community, showing that many staff want to engage even further with the community as part of their jobs. It is a very proactive and empowering approach, “Ask what our patrons would like to do / be / achieve and then figure out ways the library can support those goals with community and city partners.” ATTACHMENT C. 229 Staff ‘wishes’ break down into internal goals and more externally focused, or community based, goals Internally Focused Team building Staff training Work full time Marketing Externally Focused Talk to the community Outreach Greater customer service Be part of the solution to homeless situation Better trained to serve disadvantaged patrons 17mentions12mentions ATTACHMENT C. 230 NoBo Corner Library, aka the story of Goldilocks and the Three Bears ATTACHMENT D. 231 NoBo Focus Group Trainer Evaluation June 8, 2017 6 participants (including 3 moms of small children) 1 staff member (observer) 1 Library Commissioner (observer) ATTACHMENT D. 232 ATTACHMENT D. 233 Participants want a bigger library…but not too big ATTACHMENT D. 234 Too big There is a fear that a space that is too big will invite in the homeless population There is a sense among participants that the small size of the NoBo Corner Library is part of the reason that the homeless do not use the space Participants are very worried that a large NoBo Branch will turn into the Main Library and that they will no longer feel safe in the library. One participant expressed that she does not let her daughter go to the Main Library by herself because she does not feel that her daughter is safe there. They want the branch to be bigger, yes, but they also want retain a neighborhood feel ATTACHMENT D. 235 Too small Not enough books(!) came across loud and clear (several participants said they have “read all the books” at the branch) Not enough DVDs Not enough space: Feels awkward to read to your child when you feel so exposed in the space Want more kid’s program, but what do you do when too many kids show up? There are “no nooks,” comfy spaces where you can curl up with a book No spaces for events No spaces for community meetings Does not feel like a space to “hang-out” in; you come in, pick up your books and go ATTACHMENT D. 236 Just right MORE books and DVDs for everyone However, if there can only be room for one expanded collection, one participant advocated for more children’s and teen books, as these groups often need to browse to find a new title. In contrast, often times, adults know exactly what book they are looking for and will place a hold. Rotate the collection more often, bring in new titles and highlight them A makerspace Spaces for events and community meetings (for book groups, teen groups) Space to relax and to see and say hi to neighbors; keep it local More privacy to sit and read A café Expanded hours; don’t close on Thursday and Friday (hard to remember the varying hours) ATTACHMENT D. 237 Just right More programs This group would be interested in: Programs for elementary-aged kids Book talks for adults Book group for adults Tech support Hands-on programs, like weaving Musical events Movies Makerspace ATTACHMENT D. 238 NoBo is a great community…but feels “cut-off” and “transitional” ATTACHMENT D. 239 NoBo strengths NoBo is A friendly community Diverse Growing Engaged Active Affordable Close to open-space access, a library and shops ATTACHMENT D. 240 The library’s role The library supports the NoBo community by Being a free resource Increasing literacy Developing a love of books Being a place to meet people Building a sense of community Being a vital, civic space Being a place for conversation Encouraging summer reading ATTACHMENT D. 241 NoBo improvements NoBo is Cut off from services, such as a grocery store and post office Feels transitional; commercial and residential real estate still haven’t figured themselves out yet Is a “hodge-podge of stuff” “Still in the making,” participants are both nervous and optimistic about “what the making will be” Diverse but siloed Home to a temporary library ATTACHMENT D. 242 The library should be A safe haven; be a safe place to visit Expanded so as to say, “we’re here to stay” Built beyond it’s temporary storefront A permanent part of the neighborhood An anchor for the neighborhood A civic counter-balance to the commercial area A source of pride Fun A community hub; a place to learn about community events, participate in events and programs, meet neighbors ATTACHMENT D. 243 Other thoughts ATTACHMENT D. 244 NoBo Usage: In the past 6 months, have you… 17% 17% 17% 17% 17% 33% 33% 33% 67% 83% 100% Asked a reference questions Gone to the library to hang-out Signed up for summer reading Used computers to access database Used computers for printing Accessed the BPL website Attended a program with a child/tween Used computers to access internet Asked for a book recommendation Checked out a book from the shelves Picked up a held item Participants in this focus group are very book-oriented; they use the library to pick up held materials (books and DVDs), check out books and ask for book recommendations. This may be a function of the small space, which focuses on books over programming, or it may be a function of having a more traditional mindset in relation to libraries. ATTACHMENT D. 245 How to stay relevant Market programs better Offer more programs Host Spanish story times; brings kids in at a young age Add Spanish classes for adults Have a more dynamic, rotating selection of books and DVDs More foreign language DVDs Have the complete series for series books Offer volunteer opportunities Offer more bike parking ATTACHMENT D. 246 Potential partners Schools Co-ops HOAs Larger, Holiday neighborhood association CU for programs Farmer’s Market organization NoBo art organizations Be part of First Friday Art Walk Create art at library Show art at library ATTACHMENT D. 247 What else Parking is a challenge The library is well used by some people in neighborhood; uncertain about reach into all areas of the community Unsure the community knows about the ability to place holds; that the library is more than just the size of the NoBo branch Intersection in front of library is dangerous for families with small children; poor sight lines, people stop past the cross walk There is a tension between feeling safe in the library and recognizing the need to be open to everyone in the community “How do you not become a de-facto day shelter?” Frustration among avid users that this is not a “true library” ATTACHMENT D. 248 Kudos “The librarians are amazing” NoBo Corner Library feels welcoming There is a benefit to the small space; you get to know the librarians ATTACHMENT D. 249 Teen Focus Groups Community Engagement | Master Planning ATTACHMENT E. 250 Trainer Evaluation June 2017 ATTACHMENT E. 251 The teens The role of the library in their lives Thoughts about the library What they have in common Where they differ What other library spaces do they us? What else would they be doing? How to reach teens Program ideas Main Teen Space Reynold’s Teen Space Contents 4 7 10 15 20 25 27 29 35 40 44 ATTACHMENT E. 252 The teens ATTACHMENT E. 253 The teens Main Library •May 17th •9 teens •7 females •2 males •5 non-white •4 white Reynolds Branch Library •May 19th •9 teens •All female •All white ATTACHMENT E. 254 The disclaimer •These teens already love and use the library •Both groups of teens were very self aware and made sure to tell me that they were biased and not representative of all teens •Which, of course, if true •However, many times, in order to figure out how to reach new groups of people, you have to talk to the people who already use your services ATTACHMENT E. 255 The role of the library in their lives ATTACHMENT E. 256 The library is a place to… •Check out books •Volunteer (for personal reasons and school requirements) •Meet up with friends and hang out •Create a community of like-minded people •Engage in activities •Study when you need to get things done (as opposed to Barnes & Nobles or a coffee shop) •Feel welcomed ATTACHMENT E. 257 For teens, the library is not a place… •To get information; teens don’t use the library in “traditional ways,” i.e. as a place to get information, they can get that at school and in other places •To use computers for research; 17 out of the 18 teens have laptops, two teens said they played games on the computers •For other teens –the library is not a place for them, the library is a place for kids and adults ATTACHMENT E. 258 Thoughts about the library ATTACHMENT E. 259 I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Main TeensATTACHMENT E. 260 50% 13% 13% 75% 13% 75% 63% 63% 25% 13% 50% 25% 38% 50% 25% 25% 38% 38% 75% 13% 50% 100% 25% 25% 88% 50% 13% 13% 75% 25% 13% 50% I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Main TeensATTACHMENT E. 261 I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Reynold’s TeensATTACHMENT E. 262 44% 67% 11% 11% 78% 89% 78% 22% 89% 33% 56% 33% 78% 33% 22% 11% 22% 67% 11% 67% 100% 22% 100% 44% 56% 11% 44% I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Reynold’s TeensATTACHMENT E. 263 What they have in common ATTACHMENT E. 264 100% 100% 0% 78% 0% 11% 44% 100% 100% 100% 89% 100% 100% 75% 50% 13% 50% 75% 38% 100% 100% 100% 100% 25% 100% 100% I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Main Reynolds Areas where teens “strongly agree” or “agree” There were several areas of agreement among the two teens groups: The library offers programs they don’t find elsewhere; The library is important to them; The library is cool; They feel safe at the library and accepted by library staff ATTACHMENT E. 265 They love the library •Like, really love the library •And they really love the teen librarians •They feel supported by the librarians •And recognize that they are treated really well ( from Reynolds) ATTACHMENT E. 266 The library is a place for them to escape •The Teen Spaces are important places that allow them to escape •They are safe places where they don’t feel weird •They are not expected to “be cool” •It is a place where nothing is expected of them; they can “just be” •They can meet people with common interests •They can feel like part of a community •They can stay as long as they want and not have to buy anything ATTACHMENT E. 267 They love books •Books are a “relief to reality” •They transport teens to another world •They are “happier than real life” •They are tools for understanding the world •They can change perspectives ATTACHMENT E. 268 Where they differ ATTACHMENT E. 269 100% 100% 0% 78% 0% 11% 44% 100% 100% 100% 89% 100% 100% 75% 50% 13% 50% 75% 38% 100% 100% 100% 100% 25% 100% 100% I come to the library to check out books I come to the library to hang out with friends I come to the library to learn how to make things I come to the library to participate in programs I come to the library to plan programs for other teens I come to the library to use the computers I come to the library to volunteer I feel like the library staff accept me I feel safe at the library I think the library is cool I usually come to the library after school The library is important to me The library offers programs I don't see in other places Main Reynolds Areas where teens diverged There were several areas where the two groups diverged: The come to the library at different times; Main teens come to volunteer and plan program for other teens (BTAB); Reynold’s teens are more likely to come to the library to hang out with friends or check out books ATTACHMENT E. 270 Main teens are very invested in BTAB •The Boulder Teen Advisory Board is an important part of the Teen Space for Main teens •They enjoy planning events •They like being creative •They like collaborating with other teens •They enjoy volunteering and it counts towards school requirements •They like meeting other teens with something in common •It looks good on their college resume •None of the Reynold’s teens participate in BTAB and many did not know what it was ATTACHMENT E. 271 BTAB •The teens feel supported, but… •They want to see BTAB integrated into the library further •They want a better understanding of what spaces and resources are available to them outside of the Teen Space •Using the Teen Space for programming is very restrictive in terms of days and times •They want to connect with Bldg 61 and the Makerspace •They want to explore why a teen representative does not attend Library Commission meetings anymore and potentially restart the practice ATTACHMENT E. 272 Reynold’s teens •Do not come to the Teen Space for BTAB; most did not know what it was, a few had heard of it, but weren’t sure what it entailed •Reynold’s teens come to the Teen Space for some programs (like tea on Fridays), but mostly as a place to hang out •They have created a community around their shared interest in books •They come to be part of a community where they feel accepted and comfortable ATTACHMENT E. 273 What other library spaces do they use? ATTACHMENT E. 274 Other Library spaces Main Library •Book stacks •Café •Meeting spaces •Gallery •Theater Reynolds Branch Library •Area next to Teen Space with outlets •Work place area •Hiding out in the stacks ATTACHMENT E. 275 What else would they be doing? ATTACHMENT E. 276 Range of activities •Hanging out at home •Hanging out with friends •Not interacting with people •Pursuing interests/hobbies •Reading in their room •Sleeping •Studying ATTACHMENT E. 277 How to reach teens ATTACHMENT E. 278 The word is not out there •“Teens don’t know about programs” •“You need to advertise better” •Signs on doors at library aren’t bad, but they only help notify people who are already coming •“Teens don’t want to talk to librarians,” they learn about information from friends ATTACHMENT E. 279 Reach out to schools •Partner with PTA groups •Partner with Book Club at Fairview High School •Bring programs to schools •Go to classes and talk about library and programs •Get information in weekly newsletter sent to students and parents •Have information in morning announcements at schools •Expand outreach with text notifications •Put signs in bathroom stalls at schools •Offer to host high school club meetings at library ATTACHMENT E. 280 What is not effective •Fliers posted in hallways at school •Social media ATTACHMENT E. 281 Teen ‘hotline’ •Teens learn about programs from friends and parents •It is snowball marketing; one teen hears about a program, tells another friend, who tells two more friends –it is very organic and starts with people already involved with programs •They also “stumble upon” events ATTACHMENT E. 282 How teens would “sell” programs •“You have nothing else to do” •You can be part of a community •“It’s a good place to meet people, you don’t have to interact, but if you want to talk you can” •It’s “nice to plan events for other people” •It’s a good place to “chill out, read books and drink tea” •It’s an accepting environment; “you don’t have to be nervous about not being accepted” ATTACHMENT E. 283 Program ideas ATTACHMENT E. 284 Program ideas –consensus •Technology programs; classes on 3D printing, how to code, how to build a robot, recording technology, how to use all of the things in the Makerspace (how to find the Makerspace) •Zombie activities (make-up tutorials, zombies vs humans) •Programs that bring new people with similar interests together; programs where they can make friends •Book club (combination of talking about one book and having a discussion group around books you are reading) •Tutoring for teens by teens ATTACHMENT E. 285 Program ideas –Main teens •More programs in general •Have a “teens recommend these books” area •Language programs •Social programs are great, but they want to see a combination of fun and “practical” programs like taxes, financial aid, applying to college, credit cards, SAT prep, etc. (teens acknowledge that it might be hard to get teens to attend at first, but they believe that these are important programs for the library to offer) •Continue History Day and Science Day programs ATTACHMENT E. 286 Program ideas –Reynold’s teens •Discussion groups; talk about issues in a safe group, informal •Themed game programs (e.g. Tri-Wizard Tournament) •Teen fantasy fiction programs •Creative writing classes, writing club •Peer-editing classes •Guest speakers (more of them, more information about them, better advertising) •Question of the Week on board in Teen Space •Photography classes and shows •Partner with Goodreads reading challenge ATTACHMENT E. 287 Roadblocks •Interested, but busy; teens suggested repeating programs at different times and days •The teen age range (11-17) is too big; they aren’t sure who the program is geared towards, consider creating highly-crafted programs for smaller age ranges •The description is vague; “what is it going to be exactly?” there is a fear that it won’t be fun/cool/interesting and they’re hesitant to commit social capital by attending and inviting friends ATTACHMENT E. 288 Main Teen Space ATTACHMENT E. 289 Tension! •There is a lot of tension between computer gamers and teens who want to use the Teen Space to socialize, have meetings, and/or read quietly •Gamers are seen as loud and distracting (this was evident even during our focus group); one teen admitted she liked playing the games as well and understood wanting to have both things in one space •Some teens expressed discomfort at hearing people being blown up on screen and watching people killing each other in the games •The group suggested requiring gamers to use headphones while playing, this would not eliminate outbursts or discomfort with graphic images, but it would help each group coexist ATTACHMENT E. 290 Feels very oriented towards computers/TV •Teens find the TV distracting and feel that it is the focal point of the room •They feel that the “comfy” social spaces, i.e. the couch, are all oriented towards computers and the TV •They want more “soft spaces” where they can hang out and socialize •And they also want more quiet places to read •They want the teen books to be closer to the Teen Space and would like to see more teen books in the Teen Space •They think having the teen books closer to the Space would also help to advertise the Teen Space ATTACHMENT E. 291 Address tweens •Teens were concerned about a space in the Library for tweens (10-13) •They don’t belong in the Children’s Space anymore, but they don’t fit in the Teen Space •There is a big difference between young teens (10-14) and older teens (14-17) ATTACHMENT E. 292 Reynold’s Teen Space ATTACHMENT E. 293 They want a door •Every teen agreed that they need a door on the Teen Space •They feel like they can’t be comfortable knowing that their sound carries through the library •They know they are being loud and distracting to other patrons, which leads to a sense that they can’t be themselves in the Space ATTACHMENT E. 294 Bigger •Generally, they want a bigger Teen Space •They want more seating; they often feel there is “no where to sit” •Even if just a few people are in there, it feels crowded and the teens aren’t comfortable sharing some of the very close seating •They believe that new teens might be intimidated by the small space and the “core group” and not want to come in •They want more “soft spaces” and tablets with e-books •“Computers are only used by gamers,” although this doesn’t seem to cause the same tension found at the Main Library Teen Space •They are envious of the Main Library Teen Space and the recording studio ATTACHMENT E. 295 Gunbarrel Focus Group ATTACHMENT F. 296 Trainer Evaluation ATTACHMENT F. 297 Participants June 19, 2017 10 total All female A range of ages ATTACHMENT F. 298 TABLE OF CONTENTS It’s about public access 05 07 09 11 Libraries are special places King Soopers is the only culture in town We are Boulder But we’ve been underserved 13 And, it’s hard to “just go to Boulder” 15 Must haves 17 Operating hours 20 ATTACHMENT F. 299 It’s about public access ATTACHMENT F. 300 Boulder places an emphasis on education and access, yet Gunbarrel has no library. The community needs: A place to access information and resources. A place for civic discourse. A place to be safe and feel safe. Spaces to meet. Spaces where a sense of community is nurtured and given room to develop. Access to computers, printer and copiers. ATTACHMENT F. 301 Libraries are special places ATTACHMENT F. 302 A library is a “magical” place. Participants feel that a library is a unique place; it is more than a place to meet or pick up a book. A library is where the “magic happens for a child.” It plays a special role in the development of a child, it is where they can discover the magic of exploring new worlds, learning new ideas and finding new characters through books. This is not something that happens in every classroom or in every home; kids need to be able to come to the library. It should be part of the experience of growing up. ATTACHMENT F. 303 King Soopers is the only culture in town ATTACHMENT F. 304 A grocery store is not a cultural center. Participants really, really want a local library. They want: It to feel like part of the neighborhood. To be able to have “our library.” It to be an easy place to meet, relax and hang-out. To feel welcomed without having to buy something or feel like someone is watching how long they stay. A safe place for everyone –for young families, for teenagers, for adults, for seniors to gather. ATTACHMENT F. 305 We are Boulder ATTACHMENT F. 306 We should get the same services. Again and again, participants returned to the idea that they pay taxes and are therefore owed the same services that Boulder city residents receive. They pointed out that they lack the services that Boulder residents enjoy, such as a: Library Recreation center Developed parks There was a strong sense among participants that they have been “disregarded.” They are desperate for any library services, even a book mobile, although they really want more than that. ATTACHMENT F. 307 But, we’ve been underserved ATTACHMENT F. 308 There is sense of frustration. Participants feel that there is no overall voice representing Gunbarrel and their needs. They pointed out that there are no long-term organizations that have invested in the community. There are no civic-groups, or branches of civic-groups, in Gunbarrel. There are no long-term businesses that have rooted themselves in the community. There is a general lack of services and civic spaces. Participants believe that there is little long-term planning in place to help build a sense of community. ATTACHMENT F. 309 And, it’s hard to “just go to Boulder” ATTACHMENT F. 310 Close. And yet, very far. It is hard for young families and seniors to “just go to Boulder.” The bus is not convenient or time efficient. The Boulder branches are not convenient for Gunbarrel residents; they are fairly central within Boulder and all on the west side of town. Most people don’t want to drive to the library. They don’t want to fight traffic. Several people, only somewhat jokily, said this was an environmental matter; they want to access the library by foot and bike. ATTACHMENT F. 311 Must Haves ATTACHMENT F. 312 They’d like to have every service, but if they need to choose, books rule the day. Pick up requested items was the most important service. 9 people selected this option Followed by: 6 people |Book check out 6 people |Reading spaces/places to hang out 4 people |Meeting spaces for the community 3 people | Programs Almost every participant checked every service when first asked to select which library service they would like to see in Gunbarrel. ATTACHMENT F. 313 Programs are important. At this point, easy access to programs is more important than what the program is about. 56% of participants rated programs as “very important.” Only 1 participant said that programs were “not at all important.” Every person had participated in at least one library program in the past. More important than the type of program is ease of access –they want to be able to attend library programs by biking or walking to the library with their family. They don’t want to have to travel to the Main Library for a 6pm program on a Tuesday night – they want to attend that same program in their community. ATTACHMENT F. 314 Operating Hours ATTACHMENT F. 315 People chose their top 3 days. 3 8 0 2 8 2 7 Sunday Saturday Friday Thursday Wednesday Tuesday Monday ATTACHMENT F. 316 And their top 3 times. 7 5 2 0 9 7 7pm-9pm 5pm to 7pm 3pm to 5pm 1pm to 3pm 11am to 1pm 9am to 11am ATTACHMENT F. 317 Commissioner Gomez’s notes and observations from the Book Rich Environment Event Largely attended by Latino community members. •Most of the adults at the event are interested in reading. •Even non-reading parents encourage their children to read more. •Some parents are not aware of the importance of reading to children from day one. •Other parents, even when exhausted, read to their younger children every night. •Some parents are not aware that they can model reading habits to their children. •Like in many families, reading to children ends in the pre-teen years. I shared with some parents that I read to my own kids all through high school as if I were a book on tape (though, of course, not every night). •Some mothers want more strategies of how to get their pre-teen and teen boys to read more. I shared my own experience with them and suggested illustrated books of non-fiction such as sports biographies and science topics. •One mother shared that she had her son read one page and tell her about it. The next time he read two pages by himself. Then three... •Some parents are not aware that audio books are available. •Many people wished that there had been books for adults in the giveaway. •Language is a barrier to library use. Many immigrant parents are intimidated in majority- •English situations and avoid them. •Transportation is a barrier to library use, as even willing mothers who don't drive would have to devote too much time getting there and back. •Schedule is a barrier to library use. Most parents living in poverty work long hours and cannot devote time to visit. •Schedule is a barrier to story hour. •Technology is a barrier to library use. Many immigrant parents struggle with basic literacy and don't know how to approach a library system. •Many adult English learners don't have the time/transportation to devote to their own literacy until their children are older. •Most parents are not aware that BLDG 61 is free and available to them and their children. •Some parents who are aware of BLDG 61 are intimidated at the thought of having to follow instructions in English. •There are also cultural barriers to library use, such as real or perceived expectations of behavior and inclusivity. ATTACHMENT G. 318 Report for Innovate @ BVSD: BLDG 61 Maker Pop up participant interviews Completion Rate:92.3% Co mplete 12 Partial 1 Total: 13 Response Counts 1.Tell me about your dreams or your dreams for your children? ATTACHMENT H. 319 Count Response 2 Construction man. Im going to make a huge fidget spinner. 1 Being innovative, being engaged. Know places to go to get information 1 Cats. I want to be a gymnast. and a soccer player 1 I want my children to be imaginative, creative, have tons of knowledge and try everything and know where to get more information. 1 I would like my girls to be exposed to as much culture, technology, education as possible. 1 I would love to see them have tools on hand to become more professional creators. 1 That they become creative and confident adults. 1 They are happy and fulfilled in their lives.. 1 To be self sufficient. Able to change a tire. 1 To be successflul and to be happy. 1 To have a happy adventurous life. 1 To provide them with as many experiences and opportunities for broadening their horizons and visions of all the things they can do in life. 2. What are the barriers to achieving those dreams? ATTACHMENT H. 320 Count Response 2 Getting injured. 1 Cost. Access. Interest 1 Crushing national debt. Nuclear wars. Rising college tuition. Lack of network. 1 Finances. Ability to explore 1 Finding the right opportunities in the community. 1 I could break an arm 1 Lack of opportunities. Not having access to knowledge, tools. 1 Lack of tools, space, time. Kids are too overprotected. Can't play in a meaningful way. 1 T and moneyime 1 The technology piece is daunting from a financial standpoint. My girls have been interested in 3d printing for awhile, but buying one for the house at this point is unrealistic 1 They have so much opportunity around here. Financial barriers. 1 Too much tv or easy answers take away motivation. 3. How can the library help you to achieve your dreams? ATTACHMENT H. 321 Count Response 2 To live inside books. Dinosaurs would be there. Three D printed T Rex. 1 Building 61 expand their hours, 24 hour access. I love the ;equipment. But very crowded during business hours. 1 Continue with Building 61, concert series. More opportunities for tweens. 1 Go for library to go into the schools, be a resource. 1 I love Maker Space ideas. Great ideas. 1 I love the new children's room. Summer reading program is too young for them. 1 Makers Space is very engaging. How to take the next step to take it to a higher level.. How to learn from an expert adult. Available role models. A gallery of work to see others work. 1 Marketing of classes. Appropriate ages. More woodworking.Common trades. How to build a dog house or a table. 1 North Boulder Library open more hours. More programming in the community. Library could come to my kids school or the park. 1 Teaching me good strategies to get my position. 1 The libraries ability to provide technology that is out of reach of individuals is tremendous. 3d printing, spheros, programming, are all things the library can provide. The drop in sessions as well as mini camps are a great idea. 1 To keep modernizing. More access to technology 4. Age: ATTACHMENT H. 322 16.70% under 1816.70% under 18 16.70% 18-3016.70% 18-30 50.00% 30-5050.00% 30-50 16.70% over 5016.70% over 50 Value Percent Responses under 18 16.7%2 18-30 16.7%2 30-50 50.0%6 over 50 16.7%2 Total: 12 5. Came with children: ATTACHMENT H. 323 54.50% Yes54.50% Yes 45.50% No45.50% No Value Percent Responses Yes 54.5%6 No 45.5%5 Total: 11 ATTACHMENT H. 324 ATTACHMENT I. 325 Boulder Public Library Master Plan Community Thought Leaders Dialogue March 21, 2017 The Boulder Public Library Commission and staff invited over 100 leaders and partners from the Boulder community to attend a focus group dialogue about how the library may contribute to making Boulder the kind of community its residents desire. Eighteen leaders participated in the dialogue. Their input and ideas will be incorporated with other community feedback to inform the goals of the Master Plan. A summary of the discussion follows. Roundtable dialogue 1.What kind of community do we want? •Accessible and welcoming, warm and engaging to everybody •The notion of being a citizen is considered participatory. People aren’t just consumers of our community, but build things together. •Citizens have awareness of themselves and others, and their own impact on the community and environment •Maintain Boulder’s unique sense of self •We need places for people to meet to encourage random relationships, in which people have discussions that lead to unlimited creativity and opportunity for everyone •Opportunities for diverse people to engage and collaborate •Opportunities for parents to interact with other mothers and fathers •One that embraces commuters •Successful and sustainable for everyone •Where one can be just themselves without feeling self-conscious. •Boulder should be a leader of the county communities. Everyone should feel a part of the community even if they aren’t here all the time. 2.What changes are needed to make this vision a reality? •Make changes at the neighborhood level. •Understand the challenges people face and their barriers for accessing the library and other resources •Foster opportunities to have tough conversations in non-threatening spaces and conversations between people to learn about others’ experiences •Create / foster economic opportunity. •Don’t take ourselves so seriously – have humor, gentleness, compassion and curiosity •Create a mechanism to sponsor and encourage collaboration •People are employed in new ways, e.g. several part time jobs, self-employed, etc. Need support and access to information and co-working space. ATTACHMENT J. 326 Boulder Public Library Master Plan Community Thought Leaders Dialogue March 21, 2017 3. How can Boulder Public Library assist in bring about this transition? • Show people how to create economic opportunity for themselves and provide access to resources – educational materials, internet and computers • Increase communication/marketing about existing opportunities, and find best way to connect with potential users • The library can be a place to teach people to be engaged citizens • Meet patrons at their point of need – there’s an opportunity to take programs out into the neighborhoods to engage the community and help make connections • Find a way to foster informal communal activities • Take advantage of the outdoor space to draw people in to the library • Don’t be afraid to take calculated risks • Foster a leaderful culture where employees engage people in conversation about what they wish was going on and then ask them if they’d want to lead it, creating a wider force of people attracting members from diverse programs without taxing own staff. Have a fair where people set up tables to recruit people to join their groups. • Increase weekend programming, particularly for children, to bring in diverse people from all over Boulder County. • Partner with daycare providers to provide storytimes. • Take library services (e.g. bookmobile or truck) into the neighborhoods. 4. How can we engage and collaborate with other stakeholders that you know to transform the library and strengthen the community, now and in the years ahead? • A library in Utah created a Latino board specifically to reach out to and organize that community • Invite Casey Middle School’s Latino parent group to meet at the library • Increase communication between city departments to avoid duplication of services • Increase collaboration and outreach with local schools and organizations to organize field trips to the library • Increase marketing of meeting spaces to bring other groups in to the library • Build an alliance of makerspaces in Boulder County to help direct groups to resources they need and encourage collaboration. Consider making BLDG 61 the umbrella. • Invite non-library users to give input 5. Other thoughts / Conclusion • Spread the word about Seeds Café – it’s a great attraction for the library ATTACHMENT J. 327 Boulder Public Library Master Plan Community Thought Leaders Dialogue March 21, 2017 • How can we ensure that the master plan provides a system that can adapt for the next 10 years? We need processes in place that are continuous and allow us to continually evaluate and check in with the community. ATTACHMENT J. 328 DRAFT Acknowledgments Table of Contents Letter from the Director Executive Summary Introduction Part One: Boulder Public Library and the Community Part Two: Trends and Community Needs Part Three: Goals and Commitments The Boulder Public Library (BPL) goals are intended to reflect the aspirations and priorities of the community, and to correlate to the City of Boulder's Sustainability Framework outcomes, which articulates Boulder's vision for a great community. Rooted within the context of the community's aspirations and priorities, the intent of the Boulder Public Library Master Plan is to: 1.align library programs and services in support of community goals; 2.provide flexible guidance in the design of library programs and services and resource allocation to address community needs and priorities; 3.set forth strategies for creating and maintaining partnerships with community agencies and interdepartmental coordination within the city to increase collaboration and to create integrated outcomes; 4.set forth strategies for library facilities and guide decision-making, coordination, and detailed facility planning; 5.provide options for a comprehensive financing strategy, including capital budgeting for facilities and multiple types of financing sources—public, private, nonprofit, grants, and others—to accomplish the expressed vision; 6.provide an analysis of the possible options for funding of the library system. ATTACHMENT K. 329 DRAFT What our community says about the role of the library… Community members who participated in the planning process said the Boulder Public Library is a source of community pride. In addition to the traditional role of providing free books and other resources, they defined it as a vital civic space for people to meet and have conversation, to study, hang out with their friends, engage in fun, educational activities and cultural experiences. Having libraries in their neighborhood area builds and strengthens connections and creates a sense of community with their neighbors. The Boulder Public Library was described as a fun, welcoming place especially for children and youth. It’s a place to give back to the community through volunteerism, develop literacy skills, and pursue one’s love of books. Mission [To be revised] The mission of the Boulder Public Library is to enhance the personal and professional growth of Boulder residents and contribute to the development and sustainability of an engaged community through free access to ideas, information, cultural experiences, and educational opportunities. Vision [To be revised] The Boulder Public Library is central to Boulder’s cultural, intellectual, and economic life, deeply rooted in the community and responsive to its diversity. Both physically and virtually, it is an interactive connection to our past, present, and future – enabling the sharing of ideas, access to quality information, inspiration from the arts, and dialogue with others in the community or across the globe. Guiding Principles [To be revised] The Boulder Public Library seeks to fulfill its mission and inform and guide the development of programs, services, and policies by collaborating with its community. The library’s mission and vision statements guide program and policy decisions. • Funding recommendations are guided by the library’s business plan, with essential services being given priority over desired or discretionary services. • Strategies identified in the Fiscally Constrained Plan are those that library commissioners and staff believe must be done to maintain a high-quality library, even if service trade-offs are required. In a fiscally constrained environment such as this: o A strong central library is given priority over a system of distributed branches, o preference is given to assuring quality of service over hours of operation, and o reductions in desired/discretionary services may be necessary to maintain the quality of essential services. • Priority consideration is given to programs and services that: o Serve significant numbers of people, o Help BPL keep pace with advancements in the delivery of library services, o Reach groups that cannot easily access library services or are under-served in the community, o Generate or leverage additional funding, and/or o Foster community involvement through volunteerism. ATTACHMENT K. 330 DRAFT • Facilities must be safe, clean and well maintained. Strategic Framework Community input was gathered through a variety of methods (Reference) and organized into five themes. Long-range goals were developed for each theme that represents the community’s vision for Boulder Public Library’s (BPL) future. The goals will guide planning, decision-making, and future actions for BPL for the next ten years. The results of extensive research of the Boulder community’s needs and aspirations (Reference), best practices, and performance benchmarks for public libraries (Reference) informed the definition of outcomes, the library’s commitments to the community, and methods to measure success. The combination provides Boulder Public Library with strategic direction that will align library staff and resources to address current and emerging community needs and aspirations. Theme 1: Programs and Services Overview Boulder Public Library provides programs, services, and resources to all members of the community that promote literacy and education, and that offer opportunities for cultural enrichment and enjoyment. 1752 ONLINE SURVEYS 10 FOCUS GROUPS X INTERVIEWS WITH COMMUNITY MEMBERS X OPENHOUSE COMMUNITY MEETINGS KEY These notations are for the Library Commission Retreat discussion and will be removed from the final plan. 2007 = 2007 Library Master Plan CS = Community survey GFG = Gunbarrel focus group IWCM = Interviews with community members LL = Library Lab NBFG = North Boulder focus group Staff = Staff survey and follow up meetings TFG = Teen focus group ATTACHMENT K. 331 DRAFT Patrons indicated that the library is a trusted source of information. They also expressed a strong desire for the library to continue to expand its collections and program offerings. It was evident in speaking to patrons and reviewing their input, that BPL needs to focus more effort on promoting awareness of the programs, services and collections it offers by reaching out to the community and meeting them where they are. Outcomes • BPL enriches the community by offering programs, services, and collections that offer formal, informal, and self-directed learning opportunities for all ages and abilities. • BPL consistently provides relevant, accurate, and current information to inform decision-making about areas important to the community members’ well-being and quality of life. • Community members are kept informed of the library’s activities and value to actively support library initiatives. • BPL provides assistance and training with the goal of increasing the level of digital literacy in the community. • BPL provides access to relevant digital content and will enable community members to create their own digital content. • BPL ensures participation in digital technology for people with disabilities. • BPL promotes awareness of the programs, services, and resources it offers by strategic marketing, timely and information public information, and user-friendly web and catalog design. • BPL focuses on offering programs, collections, and services that are vital in a knowledge to economy to support families and childhood development. • [List other outcomes here.] Long-range goals A. Increase the operating budget for library collections: NBFG o Incrementally increase budget to reach Xth percentile per user B. Expand services to north Boulder: NBFG o Develop program plan o Identify funding source and financial plan o Identify and engage partners o Expand hours at branches to be consistent: NBFG, IWCM C. Provide library services to Gunbarrel: GFG o Develop program plan o Identify funding source and financial plan o Identify and engage partners D. Expand BLDG 61 Makerspace and provide more maker programs: LL, NBFG o Develop program and space plan o Identify funding source and financial plan o Identify and engage partners E. Continue to expand educational and cultural programs: Staff, NBFG, GFG, TFG, IWCM, FG o Collaborate with teens to develop a wider variety of teen-focused programs: TFG o Develop more program geared for tweens: TFG ATTACHMENT K. 332 DRAFT o Provide more opportunities for patrons to practice other languages, e.g. Spanish classes for adults, and more Spanish storytimes: LL, NBFG, TFG o Skill training and workforce development: LL, Staff o Expand visual arts offerings: LL F. Develop and implement a targeted marketing plan to increase the community’s awareness of library programs and services: IWCM G. Conduct an operations and staffing cost analysis of expanding the Canyon Theater and Gallery rental program, including how costs could be offset through volunteers and partners. H. [List other goals here.] Measurement of success • The city surveys the community [bi-annually]. BPL’s overall rating remains the same or grows. • The library surveys patrons bi-annually for the community’s assessment of its performance and to understand the community's priority for library programs and services. Overall satisfaction rating of [X] is the target. • Sustaining or continuing growth of standard output measures [circulation, visits, program attendance, new cards issued.] • [List other measures here.] Primary connection to the Sustainability Framework • Healthy and Socially Thriving Community • Accessible and Connected Community • Economically Vital Community • Safe Community Theme 2: Facilities and infrastructure Overview Community members expect the Boulder Public Library facilities to have spaces that they can meet with others, enjoy programs, study, enjoy a view of the outdoors, be quiet or loud, and they want them to be safe and welcoming to all. The neighborhood branch libraries are considered by many as anchors for their neighborhoods and provide convenient access to library resources. Survey respondents were asked to allocate funds to a variety of capital projects. North Boulder and Gunbarrel residents’ allocations indicated that they place a high priority on building a new branch library in their neighborhoods. Overall respondents indicated that maintaining current facilities at a high level was important. Expanding the makerspace was next in priority, followed closely by holding on the capital funds for future undefined projects. Outcomes • BPL facilities are inviting and compel community members to explore, gather, learn, and engage, and ensure equitable access to resources through infrastructure and up-to-date technology. ATTACHMENT K. 333 DRAFT • BPL uses technology to support the mission, vision, and goal of the organization, resulting in well-informed decisions and efficient, effective library operations and services. • BPL provides technology resources to help patrons meet important needs related to personal goals and community priorities. • BPL integrates public access technology into planning and policies. • BPL provides sufficient devices and bandwidth to accommodate user demand and manages its technology resources to maximize quality. • The library makes strategic decisions based on community priorities for digital inclusion and innovation. • BPL’s facility build-out plan supports the city’s goal of reducing vehicle use. • [Plug in the facilities maintenance standards recommended by FAM.] • [List other outcomes here] Long-range goals A. Address community growth by providing new facilities or infrastructure o Build a full branch library in north Boulder designed to maintain the neighborhood feel of NoBo Corner Library: NBFG, CS o More bike parking: NBFG o Adequate parking: Staff o Provide comfortable spaces to read: NBFG, GFG o Provide space for events and meetings: NBFG, GFG o Expand makerspace to a branch library: NBFG o Include a café in a branch library: NBFG o Build infrastructure to expand mobile service offering, such as bookmobile: GFG, IWCM o Expand and improve teen spaces: TFG B. Conduct an audit of all facilities to identify issues with ADA compliance, being inclusive to families, caregivers, parents and all-genders, and where facilities do not currently meet CO library standards o Conduct a wayfinding sign audit and develop a plan to install clear, consistent signs in all facilities. Clear directional signs and wayfinding elements: Staff C. Create a technology plan that addresses equipment, web, and app design and maintenance, staff training and skill building. D. Maintain current facilities and implement a plan to address the maintenance backlog: CS [Get details from FAM] E. Create a plan to address safety/security in all facilities. o Fund contract security officers to be present at the branch libraries during peak hours with the goal of bringing all facilities to the same standard: Staff o Review and update safety procedures annually. o Provide annual training or drills for staff to handle urgent or emergency situations. o Provide AED and first aid units in all facilities. F. Create a facility restoration plan for the Carnegie Library: 2007 G. Update the Library’s Facilities Sustainability Plan to include a 20-year build-out plan H. Conduct a renovation feasibility study for the Main Library’s north building. ATTACHMENT K. 334 DRAFT I. [List other goals here.] Measurement of success • The library surveys patrons [bi-annually] to gather feedback about library technology. • The library participates in the Edge assessment and maintains or improves it's standing by X. • [List other measures here.] Primary connection to the Sustainability Framework • Livable Community • Healthy and Socially Thriving Community • Accessible and Connected Community • Environmentally Sustainable Community Building Community and Partnerships Overview Boulder Public Library is considered by many as a community hub; a place to learn, to read, to participate in events and programs, and see their neighbors. To respond to their desire for more programs, opportunities to engage in meaningful, productive dialogue with their fellow community members, the library must build strategic partnerships to leverage community expertise to expand its program offerings in a cost-effective way. Outcomes • BPL supports and strengthens the community through the active facilitation and/or participation by the library in efforts to gather input, engage in meaningful discussions, and act in partnership to support community-wide growth and transformation. • Library affiliates such as the Boulder Library Foundation are aligned to strengthen the connections between the library and the community. • Community members will benefit from greater access to resources through sharing with other libraries and are aware of what the library offers beyond the traditional print collection. • The library builds strategic relationships with community partners to maximize public access technology resources and services provided to the community. • The library supports continuous improvement in public access technology by sharing expertise and best practices with other digital inclusion organizations. Long-range goals A. Develop and implement a strategic partnership plan that identifies community partners to provide programs that support Boulder’s value of being welcoming and inclusive, and that build community resilience. IWCM B. Provide resources and facilities to encourage civil civic dialogue, and creates a forum of ideas to address local, regional, and national issues. – LL, Staff, IWCM, GFG C. Collaborate with Latino/Latina community members to create strategies for addressing barriers to library services. – IWCM Commented [PJ1]: Partner examples: Schools, Co-ops, HOAs, Larger, Holiday neighborhood association, CU for programs, Farmer’s Market organization, NoBo art organizations: NBFG. Alliance of makerspaces: IWCM Program examples: workforce development, cultural programs, connect homeless with resources/services, etc. ATTACHMENT K. 335 DRAFT D. Assess feasibility and effectiveness of partnering with other agencies to provide homeless programs/services: Staff E. Cultivate and engage the Library’s Teen Advisory Board: TFG F. Expand the volunteer services program, leveraging volunteer expertise to support daily operations, programs, and engagement. NBFG G. Reference Canyon Theater – Partnership / staffing plan H. [List other goals here.] Measurement of success • [List measures here.] Primary connection to the Sustainability Framework • Healthy and Socially Thriving Community • Accessible and Connected Community Organizational readiness Overview The community repeatedly expressed their appreciation for library staff during the planning process. Likewise, the library staff love what they do and are dedicated to serving the community. To sustain service excellence, it is important to invest resources in the professional development of the staff, and to maintain fair and effective library policies that reflect library values. Outcomes • Library leaders will be able to mitigate risk and consistently foster a healthy and effective work environment, ultimately better serving their communities and ensuring a positive patron experience. • Develop effective and sustainable library operations and tangible community benefits from well- planned library services, technologies and facilities. • The library has sufficient staff with technology expertise to help patrons achieve their goals. • The library's policies reflect its priorities, are user-friendly and accessible, and are current, comprehensive, and consistent. Long-range goals A. Conduct an annual review of library policies that have not been updated in three years. B. Create a strategy to address the technology barrier to accessing online collections: Staff C. Provide facilitation training so that staff may moderate community dialogue: Staff D. Provide basic workplace safety and de-escalation training to staff E. Increase the personnel budget to accommodate regular meeting times for staff for cross- training and to participate in teambuilding: Staff Commented [PJ2]: Example: Senior-Teen partnership: 2007 ATTACHMENT K. 336 DRAFT F. When possible, make Spanish language fluency required for X% of public service and outreach positions as they become vacant: Staff G. Conduct annual evaluation of progress toward meeting master plan objectives and adjust goals and objectives as needed: IWCM H. [List other goals here.] Measurement of success • [List measures here.] Primary connection to the Sustainability Framework: • Good Governance Financial sustainability Overview: Outcomes: • The community is well served by a library that is appropriately funded and transparently administered to best meet community needs. • The library is an efficiently managed community resource that provides high-value services through the effective stewardship of public funds. Long-range goals: A. Evaluate funding and governance models B. Establish a furniture replacement fund: 2007 C. Develop a 10-year library capital needs plan and funding strategy that includes renovations (restrooms), restoration (Carnegie), bookmobile, new branch libraries, etc. D. [List other goals here.] Measurement of success: • [List measures here.] Primary connection to the Sustainability Framework: • Good Governance ATTACHMENT K. 337 DRAFT Part Four: Investment Priorities and Funding Options This chapter will outline current funding and how the library’s investments are distributed by theme area today, financial projections, spending priorities and alternatives, and outline options and implications of other funding models. It will also include a high-level analysis and plan for facilities with options for expansions and contractions. District section should include amount allocated for FAM, IT, HR and Attorneys Cost of rental space vs. owned space What impact fees are good for Building maintenance scores Sustainability of current facilities and resources Reality of the CIP process Demographics of neighborhoods Community engagement around performance space Identify staffing needs to meet standards and expand services. Part Five: Implementation and Assessment Appendices ATTACHMENT K. 338 To: Boulder Public Library Commission From: David Farnan, Library and Arts Director Jennifer Phares, Deputy Library Director Date: July 10, 2017 Subject: Library Master Plan – Options and priorities for expanding library services to other areas, expanding rental service of the Canyon Theater, and maintaining services at the Carnegie Branch Library for Local History Purpose: Staff seeks the Library Commission’s input on the options and priority for expanding library services to other areas in Boulder, as well as how this information will be presented in the final Library Master Plan document. Reference materials related to this item are as follows: Attachment A. Library Commission Talking Points November Capital Projects Ballot Issue Attachment B. Answers to questions submitted by Commissioner Teter Attachment C. Cost analysis – lease vs. cost of construction Attachment D. Options for expanding library services Attachment E. Map showing the transportation corridor in north Boulder Attachment F. Map showing Boulder population density by census block Attachment G. Map showing Gunbarrel General Improvement District Attachment H. Master Plan Analytics Boulder by Service Area An interactive population density map can be accessed at: http://www.city-data.com/city/Boulder- Colorado.html#mapOSM?mapOSM[zl]=12&mapOSM[c1]=40.02964&mapOSM[c2]=- 105.23977&mapOSM[s]=blocks3&mapOSM[fs]=false Questions for the Library Commission: 1. Given the information collected to-date from the community, what is the Library Commission’s priority for expanding library services in the following ways: a. Full-sized branch library in north Boulder on the city-owned property b. Mobile book and maker services to Gunbarrel and under-served neighborhoods c. Small, storefront library in Gunbarrel d. Future service points east e. Canyon Theater rental program f. Other options 2. What are the implications of not providing expanded services to north Boulder and Gunbarrel? 3. Does the Library Commission recommend that a facilities buildout analysis be included as an objective of the Library Master Plan? a. The analysis would include the possible relocation of current services and branch libraries. What other information does the Library Commission recommend be included in the analysis? 339 4. What priority does the commission assign to maintaining the Carnegie Library for Local History services and digitization project? 340 1 of 4 Library Commission Talking Points November Capital Projects Ballot Issue June 13, 2017 The library is in the midst of updating its Master Plan. We have initiated a broad community engagement process which is scheduled for completion in early fall. Library staff and the Commission have made commitments to do “check ins” with the community before finalizing recommendations and priorities around library needs. The Library Commission had planned to wait until the master plan is complete (~ December) before presenting any requests to Council for operational funding or capital priorities. However, a North Boulder branch library has been included among the list of items potentially to be included on the City’s November ballot measure. The timing is awkward, to say the least. The Library Commission supports the objective of expanding library services into the northern part of the City as a near term priority. But we have a number of questions around size; location; delivery models for programs and services; and fiscal implications. We are mindful that additional revenues are needed to support library programs and services based on current facilities and programming, and that adding new facilities will increase that gap. We know that the library has huge political capital among Boulder voters. (More than 70% of respondents to our community survey indicated that they would vote to support funding for the library.) Before putting the library's political capital on the line to support a mixed package of City capital projects, the Commission would like some assurance that Council will support the following: (a)Flexibility within this November’s ballot measure to determine how and where to best deliver library services in north Boulder. We are not convinced that a 12,000 sq, ft. building at the Violet location (the proposal presented to the Citizen’s Committee) is the best approach to extend library service in North Boulder. We think it is very important to do further community engagement and planning (around programs/services, size and location(s)) before determining how and where to most effectively deliver library services to North Boulder. If a proposal for new library facilities is placed on the November ballot, we request that the measure NOT identify size or location, and that the proposal include a 12-18 month period for planning and community engagement before size and location are determined. Some of our major questions and concerns are outlined in Point D, below. (b)Council commitment to fund operating expenses and start-up costs for a new facility (or facilities) as new, ongoing funding for the library, above the current base. While the capital cost associated with a new facility is a one time expense, ongoing costs for staffing, collections, equipment and facility maintenance are substantial. See details at Point C, below. (c)Council commitment to consider increased funding for current library programs and services over the current base, once the Library’s Master Planning process is complete. One of the core objectives of this Master Plan update is to ensure that ATTACHMENT A. 341 2 of 4 the library system is financially sustainable. The library is already FTE and revenue constrained (an issue identified in the 2007 Master Plan and never fully addressed). To achieve this fiscal objective, we realize that priorities must be set within community needs and against a backdrop of available revenues. Because of the timing of our Master Planning process, the Commission will not be in a position to make final recommendations on priorities and revenue needs until after the November election. We have provided preliminary information on community feedback, priorities and revenue needs in points A & B, below. Our reasoning for this request is outlined below. A. We are far enough along in our master planning process to know that the community strongly supports the kind of library programs and services they have seen emerge over the last 3 years, while still demanding a very high level of service in traditional services (books and media). Based on what we know today, the following are top priorities for Boulder library patrons. 1. By a very wide margin, library patrons want more emphasis placed on collections (books and physical media; ebooks and electronic media). Based on preliminary results from the community survey and focus groups, increasing collections is by far the highest priority for all patrons, across all ages and all geographic areas. Expanding collections was also a very high priority in the 2007 Master Plan. 2. Patrons across all categories want more library staff and more community meeting space. Patrons with families currently use (and rate highly) programs for children and youth, and want more of this type of programming. Populations who are currently underserved by library programming include Latino, youth and seniors; more outreach and engagement is needed to reach these populations. 3. From a capital standpoint, by a very wide margin, patrons across Boulder want to ensure that current facilities are maintained at a high standard. In descending order, patrons overall are next interested in expanding maker space opportunities; holding on to funds for future projects; adding venues for performing arts; building a new library in “my neighborhood” (North Boulder ranks this 3rd behind maintain and makerspace & Gunbarrel residents rank it #1 by a wide margin); and expanded venues for community meeting space. B. We know that the library will need additional ongoing operating revenues to support the kind of library programs and services that the community wants - regardless of any capital expansion. • The 2007 Library Master Plan identified a funding gap of ~$500,00 per year (in 2007 dollars) to maintain library services at 2007 levels. In 2007, the library had reduced operating hours and cut staff positions to address City-wide fiscal constraints. Although City revenues have stabilized and grown, the library’s FTE count and operating budget has continued to shrink in real terms. Since 2002, Library FTE has shrunk by 15 FTE (16%), while the city FTE count overall has grown by 143. The City’s contribution to library funding from the general fund has dropped from an ATTACHMENT A. 342 3 of 4 average of 88% of our operating expenditures to 80-81%. (Note that almost all of the funding for library programming is provided by the Boulder Library Foundation, not the City.) • Over the last 3 years, the library has worked hard to streamline its service delivery models while simultaneously expanding programs and services in dramatic ways. Operating hours have been extended 11% overall (including the addition of a new branch, the NoBo storefront library). Program and event offerings have more than doubled while adding an important an offering - BLDG 61 (the library’s Maker Space) has been added to the mix. The library has made extensive use of the Library Foundation, library volunteers and community partners to expand and deliver its programs and services. Right now, the Main Library gets around 700,000 visits per year (3 times the number of visitors to the Farmers Market, 2 times the combined recreation centers, and roughly 3 times the visitors to Chautauqua). The BPL system overall sees nearly 1 million visitors annually. • Based on what we know today, in order to sustain the library’s momentum over the next 5 years, we believe that the City’s contribution to the library’s budget will need to increase revenues 10-12% (~ $1 million). Additional FTE will be needed in key positions (program and community outreach, volunteer coordination, technical support and staffing for new branches) with additional funding needed for collections and materials. C. We know that the northern portion of the City is underserved by library services, and that there is strong demand in both north Boulder and Gunbarrel for branch libraries. We also recognize that adding facilities increases ongoing costs for the library, and we want to ensure that there is a commitment from the City to provide revenues to cover those additional costs. • In addition to capital construction costs, opening a new branch library requires substantial one-time investment costs in furniture, fixtures, equipment and books. Depending on the size of the branch, we estimate these costs to range from ~$100,000 to $450,000 in books and materials alone Operating a branch library costs ~$300,000 per year in staffing (assuming the branch operates for the same hours as other branches), plus ~$80,000/per year for utility and IT costs. D. The Library Commission supports the objective of expanding library services into the northern part of the City as a near term priority. We believe that further engagement with North Boulder residents is needed before determining programs/ services to be delivered and to determine the appropriate facility size and location. Below are some of the questions we think need to be addressed before committing to a specific location and facility plan. • The 2007 Library Master Plan addressed the need for a branch in North Boulder, but did not address demand for a branch in Gunbarrel, or in the eastern part of the City. How many branches can the library sustain from a revenue standpoint? From the standpoint of service delivery, what are the best locations to site new library ATTACHMENT A. 343 4 of 4 facilities? Currently, 4 of our 5 library facilities are located along the Broadway corridor. Most of Boulder’s population growth has and is occurring north and east. Is the Violet site the best location to serve all of the northern part of the City? • The nature of library programs and services - and how those programs and services are delivered - has changed substantially since 1995 (when plans for a North Boulder Branch were originally developed). Is a single large branch library the most effective way to deliver library services? Would a combination of smaller storefront libraries and mobile services address needs more broadly and effectively? (The 1995 plan envisioned a 13,000 sq. ft branch in North Boulder. For comparison, the Reynolds branch is 9650 sq. ft, and the Meadows branch is 7800 sq. ft. The NoBo Corner branch is 576 sq. ft.) • The 2014 update to the North Boulder Subcommunity Plan noted that “ a number of automobile trips may be avoided by co-locating a new branch library with commercial facilities. This also may be more convenient for library patrons.” Libraries often serve as anchors/drivers of economic development in developing neighborhoods. How should the opportunity for branch library economic multipliers be taken into account? • The 2014 update also envisions a “village center” anchoring a variety of civic services on and around the Violet site. Services envisioned include a transit center, police annex, post office, library, child care facilities, a village green and plaza, and several parks of varying size. What is the status of this larger plan? ATTACHMENT A. 344 Answers to questions and information submitted by Commissioner Teter for the Library Commission’s consideration I.Is constructing the North Boulder Branch Library the commission's #1 priority? A.Things I'd like to discuss as a framework for setting priorities include: 1.Bricks and mortar vs. programs and services: Facility maintenance and staffing are fixed costs and typically comprise 75-80% of an organization’s budget, leaving 20-25% of budget for programs and services. Because facility and staffing costs are fixed, programs and services get further squeezed in lean times. I’d like to understand: a)What are the operational budgetary implications of adding brick-and-mortar spaces? The intent is to make a new building net zero energy. Other estimated annual operational costs for a branch library equivalent to the Meadows Branch Library or the George Reynolds Branch Library are: Janitorial service $20,000 Courier book delivery $12,000 Alarm monitoring $500 Automated materials handling system maintenance $15,000 Staffing $341,000 Library materials $80,000 Security officer contract (all open hours) $95,000 Misc. supplies and equipment $3,000 b)Which programs and services must occur in a brick-and-mortar space? See below. c)What kinds of partnership and space-sharing opportunities might be available to house library programs and services in north Boulder as an alternative to library owned and operated spaces? Staff does not recommend this type of arrangement. 2.When I think of priorities, my mind goes first to the library’s programs and services - and my experience with building design has taught me that “program” should drive good design. What programs and services would occur in a North Boulder Branch Library, and how does that “program” drive factors like building size? Roughly the space would divide into thirds: 1/3 books, media, computers, circulation services; 1/3 community meeting space and program space; 1/3 for “back of house”-type functions such as staff offices, workspace, and office space for partners. 3.Personally, based on what I know today, my notion of the library’s highest priorities would include the following programs and services (in no particular order). How do we balance budgetary needs for priority programs against brick-and-mortar costs? a)Early and childhood literacy ATTACHMENT B. 345 b) Literacy for disadvantaged populations c) 21st century literacies and life-long learning d) Making (which is a principal tool for (c)) e) Core collections Except for “core collections,, BPL’s branch libraries include all of these. The materials, programs, and services at the branch libraries are primarily focused on serving families. II. Why is $6 million the estimate to construct the North Boulder Branch Library? (At $500 per sf., that’s a 12,000 sf. building) A. What is the size comparison to the other Boulder Public Library branches? George Reynolds Branch Library 9,600 sf, the community meeting space is not conveniently accessible. The “back of house” space is inadequate for staff and will not accommodate partners. Meadows Branch Library 7,800 sf, the community meeting space is adequate and accessible. The “back of house” space is inadequate for staff and will not accommodate partners. Each branch library has two small study rooms, a small space for teen patrons, and small open floor space in the children’s area. B. What are the underlying assumptions for space needs? Space allocation would be determined by program and operational need. Space challenges of the other branch libraries would be considered. 1. How much space is devoted to library program needs? Not yet determined. 2. Are there community spaces planned? What is the library’s responsibility to supply community space? Yes. Presumably there would be multi-use space in the plan to be used for presenting programs and by the community. Determining the library’s responsibility to supply community space is a discussion topic for the Library Commission and staff. a) Are there community spaces planned for the Alpine -Balsam hospital site at 1100 Balsam Ave.? Unknown at this time. 3. What patron spaces are planned? See above. 4. What partner spaces are planned? See above. III. Is the site in north Boulder on Violet Avenue the best location for the North Boulder Branch Library? ATTACHMENT B. 346 This is a subject for the Library Commission and staff to discuss. The site is close to residential areas, including the largest mobile home park in Boulder. It is also close to businesses. Libraries serve the community best when they are in proximity to businesses and community amenities and are on a bus route. A. What is the service area served by this location? Approximately 12,000 persons reside within a two-mile radius around the NoBo Corner Library. Forty-six percent are BPL cardholders. Approximately, 35% of the households have children under the age of 18 years. Approximately, 11% of the households have someone who speaks a language other than English at home (one of the highest areas in Boulder). Economic diversity resembles the rest of Boulder with a slightly lower percentage of households whose earners make less than $50,000 per year and a slightly higher percentage of households whose earners make more than $150,000 per year. B. What access is provided to this location? Some parking would be provided. Overall, the site is easily accessible by walking. C. What are the demographics served by this location? See above. D. Would a site further east (such as Diagonal Plaza at 3303 30th St.) better serve more of north Boulder? This site is not developed and has seen no significant investment in years. Staff has not conducted analysis on its accessibility. It appears to be a destination that people would primarily drive to. E. Would library services be more effectively provided by maintaining the smaller NoBo Corner Library and spreading $6 million among smaller “storefront” facilities located more closely to specific population centers (i.e. Palo Park neighborhood, Valmont Rd. and 30th St. residences)? Operational costs are primarily driven by staffing. Approximately 62% of the total operating costs are for staff. We may be able to reduce operational costs by inviting partners. NoBo Corner Library 576 sf, open 5 days per week, 38 hours per week. 2.5 FTE, circulation = 42K, visits – 42K George Reynolds Branch Library 9,500 sf, open 7 days per week, 63 hours per week, 5.5 FTE, circulation 230K, visits = 140K IV. Funding strategies A. The library has $2 million in accumulated Development Excise Tax to spend on capital projects. 1. How much library space can $2 million buy? At $425 sf (2016 costs), it would buy approximately 4,700 sf. These funds may be better used to cover capital costs such as fixtures, equipment, and books. $100,000 of this was used to increase the collection budget in 2015. 2. Will all this funding be used for a North Boulder Branch Library? Or would some be saved for future capital projects? Staff’s recommendation is to hold some of it in reserve. B. Can the library ask to do a ballot issue solely on library needs in 2-3 years instead of being part of the city’s 2017 proposed sales tax extension ballot item? Unknown at this time. ATTACHMENT B. 347 C. If the library is part of the 2017 proposed sales tax extension ballot item, could the library project be phrased broadly to address “library needs in north Boulder,” with specific programs and capital solutions to be developed over 12-18 months following the ballot measure? The staff recommended ballot language is “a full-service library in north Boulder.” Ballot will not specify size or location. V. How do services to the Gunbarrel area fit into priorities? A. People in Gunbarrel are expressing equally strong interest in a branch library. Anything we do in north Boulder will likely set a precedent for Gunbarrel. Conditional upon increased funding, building a library in Gunbarrel is likely an 8-10 year project. Staff is investigating options like mobile services, which could be implemented in 2 years. A small, storefront library in rented space could be implemented within 2-3 years, possibly to coincide with opening a full-service branch in north Boulder. B. “Who pays” is a threshold question for Gunbarrel, because of the mix of city of Boulder and Boulder County residents. Yes. C. There is a Boulder Valley Comprehensive Plan issue around providing “urban services” for Gunbarrel. Should branch libraries be considered urban services or subcommunity services? (“Walkability” and easy access for families with kids are key considerations.) Yes. This may be an obstacle to overcome. ATTACHMENT B. 348 Renting vs. Owning: some notes. From David Farnan, Library Director July 10, 2017 Obviously, there are maintenance costs associated with owning a facility. FAM estimates that the costs of maintaining a new facility are approximately $18 per square foot annualized. The current rate invested in all our facilities is less than this, but it is a good estimate. So, for a 10,000 square foot library, the costs are approximately $180,000 per year for heat, light, power, cleaning, upkeep. Current rental costs in Boulder [outside the downtown area and 29th Street mall] on average are around $30/per square foot annualized. The city does not pay property tax, but we do pay common area maintenance [CAM] charges, which vary. CAM charges are not specifically related to square footage of occupancy, but typically pay for costs associated with keeping parking lots, lawns and sidewalks maintained. For Meadows, our CAM charges are roughly $15K annually. And of course, maintenance costs remain at an estimated $18 per square foot. In this example, if we can only get market rate rents, the cost of renting is annually approximately three times the amount that we would pay for owning. This assumes that initial cost of construction is done through a capital improvement tax and not associated as a direct cost to the library. On the other hand, there is clearly a formula for factoring the cost of construction and then depreciating it over the lifespan of the building + the actual cost of maintenance annually over those 25 [Main Library] or 50+ [GRB] years the library operates. Even then, we probably do not arrive at a number near the cost of renting. Reynolds was originally built for around $200K in 1965. Rent prices in Boulder have been on a steep increase since roughly 2000 with one small blip in 1997 and 2002 where prices to purchase real estate dipped nearly 30%, but rents never saw a corresponding decrease. I have spoken with one commercial developer, one long-time commercial realtor, and one long-time Boulder property owner. Estimates are that Boulder commercial retail rental rates have doubled in the last 10-15 years, and capacity [amount of square footage available for rent] has increased 50-60%. All of these numbers are estimates and commercial rental rate calculations are more art than science. But there is a somewhat predictable risk that rental costs will continue to increase even with significant expansion of building inventory [space for rent.] The rental market. Retail rental is a funny market. And Boulder itself is even more unique with one of the highest average rental rates and lowest vacancy rates in the state. Libraries are an attractive tenant because of the amount of foot traffic we generate. The volume of traffic that the landlord can guarantee to other tenants allows them to raise the square foot rental rates for other tenants, essentially subsidizing a reduced rate for libraries. Forty plus thousand visits make NoBo Corner Library one of the busiest locations in north Boulder. The 134,000 visits to Meadows Branch Library probably rivals the Safeway on the other side of the mall, and the grocery store is in a space five times the size with better visibility from Baseline Road. The ability for the library to draw foot traffic gives us some leverage to negotiate ATTACHMENT C. 349 rental rates. Hence, at Meadows, we pay $1 per year for a location in the back of the mall. I strongly suspect we could improve visibility and activity at the location by being on the front side of the mall. But the negotiations could prove difficult. Given the high vacancy rate of the one other space on the back side of the mall beside the library at Meadows – it would probably be difficult for the landlord to lease out the space the library occupies. Some specific examples of what we might do if we were renting, and the costs associated: NoBo Corner Library. Near the current location and nearer to the Violet and 13th streets site that we currently own is an available space for rent formerly occupied by 1st Bank at 4520 Broadway. The space is 1322 sq ft. $26/sf/year. This would mean roughly $35K per year in rent + CAM [common area maintenance charges] = est. $15K + 18 per sq foot for maintenance, for a total cost of approximately $73.7K per year. The library would be required to pay one-time finish costs, approximately $150 - 200K. This scenario would more than double the NoBo Corner Library space. Obviously we have no space to build on the Main Library concept. No space for partners, no community meeting rooms, no maker space. But would have some upgrades in space for early literacy programming, expanded area for holds pick-up and provide some “back of house” [storage and staff space.] The available space is on bus route and takes advantage of prime location in north Boulder. Mockingbird in Gunbarrel Green at the corner of Lookout and Gunpark roads. Site is under consideration by the Planning Board for future development. It is in the city limits of Boulder, on bus route, close to shopping [the busiest, i.e. highest volume of sales per square foot] King Soopers in Colorado, adjacent to dense housing. We negotiate ‘free’ rent for 5 years. 1000 - 1200 square feet. After lease consider expansion to 2,000 square feet at roughly market rate for additional space. With CAM charges, let’s say $55K rent per year. 3rd site -TBD – Transit Village – the area defined by Valmont to the north, Pearl Parkway on the south, 30th to the west, Foothills Parkway to the east. Let’s assume a slightly higher rent but roughly the same amount of space, so rent, CAM and maintenance equals $80K, $250K annually staffing, an initial one time outlay for finish costs $200K, one time outlay to build opening day collection $400K, and ongoing collection budget of $80K. One time outlay $600K. Ongoing operation costs $410K. If we get ‘free’ rent, we bring our ongoing operating costs down to $300 – 330K annually. IF we go this route, our plan should also include scaling back at the very least Reynolds and perhaps Meadows, so that service levels are consistent across the city and demographics. Reynolds at Table Mesa mall. Sell GRB building and land = approximately $1M. Market rent $28-35/sq ft in the mall, $15K CAM charges, $18/per sq ft maintenance. A 3,000 square foot facility would cost us approximately $179K per year. We would have one time finish costs of $2-300K, but otherwise could perhaps reduce the size of the collection, maintain the space for youth, jettison public meeting space, and slightly reduce public computing. I anticipate foot traffic would level off, but not drop significantly. Staffing costs would remain roughly the same, unless we reduce hours open to the public. ATTACHMENT C. 350 Library Expansion Notes From David Farnan, Library Director July 10, 2017 First, a lot depends upon what we decide to do with north Boulder. If we go on the ballot in November and if the ballot is successful, we are continuing an ongoing commitment to building “community libraries.” If we do not go that route, then I believe we need to think through a consistent plan for service going forward and not simply say no to north Boulder. By not building north Boulder, are we essentially putting in motion a plan to scale back services at Reynolds and Meadows branch libraries and develop a model with a central library with satellite service points? Broadly, plans for expansion need to follow one of two consistent directions: 1.The Community Library This concept is roughly the model the library has been following since the George Reynolds Branch Library was first built in 1965. The idea behind this is that a branch library system replicates where possible elements of ‘full service libraries’ in neighborhoods based on successful trends. The current service model at the Main Library; books, programs, public meeting space, public computing, a focus on youth and family, partners like the Boulder County Farmers’ Market, the Small Business Development Center, Intercambio, and open platforms like BLDG 61 would be partly replicated in neighborhood settings. A full-service north Boulder branch library gives us the opportunity to test this concept in a neighborhood. Creating community space, relocating programs like BoulderReads closer to an underserved neighborhood, bringing in a group of nonprofit [and potentially for-profit] partners will help mitigate long-term staffing needs and [at least potentially] generate some level of service [or revenue] that we would not otherwise be able to provide. If we are successful in north Boulder, we can attempt to execute a similar strategy over the next 10 years at the Reynolds and Meadows branch libraries and other points east. Where does Gunbarrel fit into the Community Library option? Gunbarrel would initially function in much the same way that the NoBo Corner Library functions. A short-term lease to pilot an idea to see if a library can be successful in a specific area. In some cases, future ‘Corner’ locations may be enough to supply the long-term needs of a community. In some cases, as is being recommended for north Boulder, the corner library grows into a full- service location based on identified variables, such as location accessibility, availability, density of population, etc. to sustain such a library. Future ‘Corner’ locations may serve the Transit Village, or Arapahoe Avenue and 55th Street areas. Community Library expansion components. ATTACHMENT D. 351 1. Build a north Boulder branch library [estimated increased operation costs of approximately $300K for staff and materials and $180K for facilities maintenance, lights, power, cleaning, etc.] 2. Meadows Branch Library remains the same. If the opportunity presents itself, seek better location in the front of mall. Operational costs the same. 3. Reynolds Branch Library looks to restructure current space by 2025 to improve access to meeting space, allow for potential partners and increasing area for youth programs/maker/STEAM activities. One-time costs for reconfiguration. No known significant increase in operational costs. 4. Open Gunbarrel Corner Library in 2021. Closely replicate NoBo Corner Library model. 5- year lease [free] approximately 1000-1200 sf. Open 40 hours per week. Rough estimate of costs: staff, materials, cleaning and common area maintenance charges =$300K 5. Look to future “Corner” library model expansion as the Transit Village and areas east along Arapahoe Avenue are built out, 2030 and beyond. 2. Central Library and its satellites. Not going forward with a north Boulder branch library should say something with regard to our long-term plans for the Reynolds and Meadows branch libraries. NoBo Corner Library currently accommodates basic services, book check out and pickup/return location, 3 public computers, a few storytimes per week. The NoBo Corner Library ‘service area’ currently has between 12-16,000 residents. The area is served by a 576 s.f. storefront with no parking that is open 40 hours per week. In 2016, this location had 45,000 visits. The George Reynolds Branch Library ‘service area’ has between 13-17,000 residents. The area is served by a 9600 s.f. free-standing building owned by the city, and is open 55 hours per week. In 2016, this location had 137,000 visits. The Meadows Branch Library ‘service area’ has between 22 -25,000 residents. The area is served by a 7500 s.f. storefront mall space and is open 55 hours per week. In 2016, this location had 134,000 visits. Central and satellite expansion components. 1. Find slightly larger space for NoBo Corner Library – approximately 2-4000 s.f. when lease expires in 2019. a. Open 40, 55 or 63 hours? Keeping at 40 hours per week, we could run a library significantly larger with minimal increase in staff costs, slight increase in materials costs. Increasing hours to 55 or 63 hours per week would require additional staffing. Estimate 2 FTE = $90K. 2. Open Gunbarrel Corner Library in 2021. Closely replicate NoBo Corner Library model. 5-year lease [free] approximately 1,000-1,200 square feet. Open 40 hours per week. Rough estimate of costs: staff, materials, cleaning and common area maintenance charges =$300K ATTACHMENT D. 352 3. Sell George Reynolds Branch Library location and relocate to Table Mesa Shopping Center in 2-4,000 s.f. storefront space. Jettison public space and expanded collection. a. Reduce hours from 55 to 40 [Cost savings 2-3 FTE = $80-100K] 4. Relocate Meadows Branch Library for better visibility in front side of shopping center in smaller space of 3-5,000 square feet. a. Reduce hours from 55 to 40 [Cost savings same as above.] 5. Purchase mobile unit [step van] for outreach to underserved areas such as Palo Park, mobile home parks, festivals, events, etc. Outreach to future growth areas such as Transit Village, Arapahoe Avenue and 55th Street, etc. Projected costs for outfitted, used mobile unit $25-45K. Approximately 2 - 2.5 FTE to run the mobile unit at $100- 150K. 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1547 1107 586 1565 1350 714 2266 1612 1555 618 1959 1438 1655 1432 2073 2368 2086 15212603 1274 Boulder Population Legend City Limits 7 Dwelling Units @ Group Quarters 2015 Population Shown in Census Blocks 2962 - 5031 1811 - 2961 1069 - 1810 337 - 1068 0 - 336 0 0.5 10.25 Miles © City of Boulder 2017 The City of Boulder has provided the data as a public service and offers no guarantees or warranties, expressed or implied, as to the accuracy and/or completeness of the information contained herein. The City of Boulder makes no warranties about the datasets and disclaims liability for all uses of the datasets, to the fullest extent permitted by applicable law. Date: 6/22/2017354 ATTACHMENT F.355 ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½ ¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½ ¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½ ¾¾½ ¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ ¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½¾¾½ 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"U Æc Æc Jay Rd Pearl P y 11th StLookout Rd Butte Mill Rd Balsam Av Spruce S t Iris Av 17th StMineral Rd 15th St20th StV al m o n tR d Walnut St Kalmia Av 71st StE d g e w o o d Dr19th StPearl StMapleton Av Yarmouth Av Violet Av Pine St Le e H i l l D r Linden Av Lind e n Dr Canyon Bv A n drus R dFoothil ls HyDiagonalHyIndependence RdBroadway Folsom St28thSt9th St30th St26th St79th St63rd St61st St75th St55th St57th St47th StSpineRdFoothills PyN Foothills HwCoot Lake BoulderReservoir BVRPond 1 SixmileReservoir Twin Lakes WonderlandLake Walden Ponds SawhillPonds ShortMilnePondPit D UpperCline FishPond ValmontReservoir KOA Lake LeggettOwenReservoir HillcrestLake SawhillPonds Hayden Lake S o u t h B o u l derCreekG o o s e C r e e k FourmileCanyon Cr e e k SouthGooseCreek Bould er C ree k Wonderland Cr e e k Elmer'sTwoMileCreek Dry Creek EastBoulderCrossroadsPalo ParkNorth BoulderPalo Park Crossroads North Boulder CrossroadsNorth BoulderCentral BoulderCrossroadsCentral Boulder208 BOLTSKIP206 FF HOPY JGS225 AB205 JUMPBOND N204Legend Æc Libraries "U Bus Stops 8:w Enhanced Ped Crossing ")B Bridge Ä°O Overpass ÃÆU Underpass BUS ROUTE 204 205 206 208 225 AB BOLT BOND DASH FF GS HOP J JUMP N SKIP Y Bike and PedTrails ¾¾½Bike and Ped Trails Area I, II Boundary Subcommunities Lakes Creek Downtown EcoPass District Open Space Mountain Properties Boulder Transportation Routes 2017 © City of Boulder 2017 The City of Boulder has provided the data as a public service and offers no guarantees or warranties, expressed or implied, as to the accuracy and/or completeness of the information contained herein. The City of Boulder makes no warranties about the datasets and disclaims liability for all uses of the datasets, to the fullest extent permitted by applicable law. Date: 6/20/2017 ¯ 0 0.25 0.5 Miles ATTACHMENT G. 356 BPL Analytics on Demand Key Stats - Population Households with cards Avg Drive Time (min) Households with Children (with & likely) Avg Household Income Main Service Area 47,001 53.09% (10,028/18,887) 0-5: 55% 5- 10: 43% 10+: 2% 18.20% Under $50k: 42.9% $50-100K: 21.6% $100-150K: 13.2% $150K +: 14.7% Meadows 25,175 46.17% (5,362/11,612) 0-5: 92% 5- 10: 7% 10+: 1% 20.30% Under $50k: 39.2% $50-100K: 25.6% $100-150K: 14.5% $150K +: 14.7% GRB 18,687 63.53% (4,991/7,856) 0-5: 90% 5- 10: 10% 10+: 0% 24.70% Under $50k: 22.3% $50-100K: 27.2% $100-150K: 19.5% $150K +: 19.8% ATTACHMENT H. 357 NoBo 16,674 54.02% (3,669/6,791) 0-5: 0% 5- 10: 88% 10+: 12% 32.20% Under $50k: 27% $50-100K: 23% $100-150K: 18.5% $150K +: 22.6% Gunbarrel 16,328 31.48% (2,241/7,119) 0-5: 0% 5- 10: 16.6% 10-15: 49.2% 15+: 34.2% 28.20% Under $50k: 25.3% $50-100K: 27.2% $100-150K: 19.6% $150K +: 19.4% NE Boulder (Iris/Palo/ Valmont)7,717 49.51% (1,751/3,537) 0-5: 0% 5- 10: 85% 10+: 5% 28.40% Under $50k: 43.9% $50-100K: 23.9% $100-150K: 14.2% $150K +: 9.8% Boulder (7 mile radius from Main)132,857 49.23% 0-5: 21% 5- 10: 61% 10+: 18% 22.80% Under $50k: 34% $50-100K: 24.5% $100-150K: 16.3% $150K +: 25.3% ATTACHMENT H. 358 Spanish Speakers at Home Dwelling Type Length of Residence Expirian Groups Notes: 7.02%55% Single Unit 44% Apartment 0-4 years: 53% 5- 9 years: 14% 10- 19 yrs: 17% 20- 29 yrs: 10% 30- 49 yrs: 6% Colleges & Cafes: 24.8% Silver Sophisticates: 14.2% Striving Single Scene: 9.4% Full Pockets Empty Nests: 8.4% Urban Edge 7.8% Includes the Hill & CU campus 6.97%55% Single Unit 43% Apartment 0-4 years: 46% 5- 9 years: 13% 10- 19 yrs: 17% 20- 29 yrs: 13% 30- 49 yrs: 9% Colleges & Cafes: 18.1% Silver Sophisticates: 15% Full Pockets Empty Nests: 12% Striving Single Scene: 9.4% Urban Edge: 5.5% Includes many of the CU dorms 3.70%86% Single Unit 13% Apartment 0-4 years: 44% 5- 9 years: 16% 10- 19 yrs: 21% 20- 29 yrs: 13% 30- 49 yrs: 6% Silver Sophisticates: 29% Colleges & Cafes: 12.2% Full Pockets Empty Nests: 8.5% American Royalty: 7.3% Status Seeking Singles: 5.1% ATTACHMENT H. 359 11.66%77% Single Unit 23% Apartment 0-4 years: 49% 5- 9 years: 15% 10- 19 yrs: 20% 20- 29 yrs: 14% 30- 49 yrs: 2% Silver Sophisticates: 27.9% American Royalty: 12.9% Full Pockets Empty Nests: 6.1% Status Seeking Single: 5.7% Wired for Success: 5.0% Main used as "home" location 6.44%74% Single Unit 25% Apartment 0-4 years: 60% 5- 9 years: 17% 10- 19 yrs: 16% 20- 29 yrs: 6% 30- 49 yrs: 2% Silver Sophisticates: 17.6% Full Pockets Empty Nests: 11.6% Striving Single Scene: 9.5% Status Seeking Single: 6.8% Aging of Aquarius: 5.2% Main used as "home" location 13.10%44% Single Unit 54% Apartment 0-4 years: 53% 5- 9 years: 18% 10- 19 yrs: 18% 20- 29 yrs: 9% 30- 49 yrs: 2% Striving Single Scene: 26.7% Full Pockets Empty Nests: 9.1% Status Seeking Single: 8% Silver Sophisticates: 6.4% Urban Edge: 5.5% Main used as "home" location (included in Main report above) 6.74%67% Single Unit 32% Apartment 0-4 years: 49% 5- 9 years: 15% 10- 19 yrs: 19% 20- 29 yrs: 12% 30- 49 yrs: 6% Silver Sophisticates: 20.3% Colleges & Cafes: 14.3% Full Pockets Empty Nests: 8.9% Striving Single Scene: 7.2% American Royalty: 6.1% Includes some parts of Louisville and Superior ATTACHMENT H. 360 To: Boulder Public Library Commission From: David Farnan, Library and Arts Director Jennifer Phares, Deputy Library Director Date: July 10, 2017 Subject: Library Master Plan – Financial Sustainability Options Purpose: Staff seeks input from the Library Commission about financial sustainability options for the Library Master Plan. References for this discussion item are as follows: Attachment A. LRS total expenditures per registered borrowers comparison 2015 Attachment B. FTE 2002-2017 FTEs Library compared to City Attachment C. Colorado Public Library Percentiles Attachment D. IMLS National Public Library Percentiles Attachment E. Boulder Public Library district costing analysis Attachment F. Colorado Library Law Quick Guide District and RLA Comparison For analysis of the governance options presented in the 2007 Library Master Plan, go to pages 26-27, 69, and 81-85. https://boulderlibrary.org/wp-content/uploads/2014/12/07MPBookFinal.pdf 361 "Colorado Public Library Statistics" 2015 https://www.lrs.org/ How do successful libraries compare? The price of success. Library form of governanceRevenue & Expenditures Total Operating Revenue Total Operating Expenditures Total Expenditures per Capita Total Expenditures per Registered Borrowers Differential b/w Expend per Capita & per Registered Borrower Eagle Valley Library District district $4,481,284 $4,120,536 $98.53 $185.15 $86.92 High Plains Library District (Weld County)district $27,736,107 $16,845,943 $67.03 $144.29 $77.26 Estes Valley Library District district $1,689,263 $1,458,934 $120.37 $136.73 $16.36 Rangeview Library District (Anythink / Adams County)district $14,041,957 $13,625,528 $37.90 $118.16 $80.26 Arapahoe Library District*district $29,000,000 $29,000,000 $90.81 $105.59 $19.64 Douglas County Libraries district $22,087,167 $21,034,336 $68.73 $98.55 $29.82 Pikes Peak Library District district $29,421,973 $25,745,063 $42.38 $95.04 $52.66 Denver Public Library city $44,001,954 $42,373,939 $65.30 $85.71 $20.41 Pueblo City-County Library District district $9,829,572 $9,658,363 $59.89 $79.95 $20.86 Mesa County Public Library District district $6,771,855 $5,608,851 $37.95 $70.89 $32.94 Loveland Public Library city $3,158,753 $3,158,753 $44.35 $63.22 $18.87 Jefferson County Library district $24,960,841 $23,977,594 $43.42 $62.22 $18.80 Boulder Public Library city $7,690,028 $8,223,136 $80.12 $58.56 ($25.36) Louisville Public Library city $1,453,437 $1,510,988 $46.78 $56.91 $10.13 Poudre River Public Library District district $9,280,762 $8,473,850 $45.49 $52.81 $7.32 Broomfield/Eisenhower Public Library city $2,359,427 $2,328,907 $39.17 $43.17 $4.00 Longmont Public Library city $3,384,619 $3,256,590 $36.09 $35.92 ($0.17) Total $241,348,999 $220,401,311 $1,024.31 $1,492.88 $470.72 Average $14,196,999.94 $12,964,783 $60.25 $87.82 $27.69 estimates based on conversation with ALD admin* if you take away 15% for administrative overhead for district libraries, what $ amount would Boulder Public need to reach to get to the average expenditue per user [$74] $10.36M What budget would put Boulder Public equivalent to the average funding per capital of libraries listed? $12.3M ATTAHCMENT A. 362 Full Time Equivalent growth/contraction Library and City Totals 2002 2003 2004 2005 2006 2007 2008 Library 92.39 89.01 83.63 78.95 79.45 80.95 81.7 Total 1304.69 1290.69 1231.26 1212.11 1218.09 1251.34 1281.17 1304.69 1290.69 1231.26 1212.11 1218.09 1251.34 1281.17 overall the library has declined relatvive to the overall city budget by 10% over the past 15 years. obviously the city is a different place that 15 years ago. Departments have changed. There are new priorities and departments have grown from there; planning, housing and sustainability , municipalization. clearly upward and downward cycles occur over the 15 year. While there have been ups and downs in the economy, some departments have seen steady obvious and moderated steady growth; OSMP 37%, Finance 11%, CMO 18%, Public Works - Utilities 19% In the past 3 years, the city has staffed up as we emerged from the recession. Growth for some departments from 2014-2017 has been significant; CAO 30%, CMO 75%, Communications 42%, Finance 30%, OSMP 35%, PW Transportation 23% In the past 10 years the library has seen a 28% growth in circulation, 85% growth in childrens material, 500% growth in children's program attendance, 100% growth in overall program attendance. ATTACHMENT B. 363 2009 2010 2011 2012 2013 2014 2015 2016 2017 81.45 77.95 76.95 77.63 77.39 79.51 78.51 78.51 77.5 1288.55 1248.74 1230.50 1244.71 1260.62 1286.01 1358.77 1419.12 1447.36 1288.55 1248.74 1230.5 1244.71 1260.62 1286.01 1358.77 1419.12 1447.36 obviously the city is a different place that 15 years ago. Departments have changed. There are new priorities and departments have grown from there; planning, housing and sustainability , municipalization. clearly upward and downward cycles occur over the 15 year. While there have been ups and downs in the economy, some departments have seen steady obvious and moderated steady growth; OSMP 37%, Finance 11%, CMO 18%, Public Works - Utilities 19% In the past 3 years, the city has staffed up as we emerged from the recession. Growth for some departments from 2014-2017 has been significant; CAO 30%, CMO 75%, Communications 42%, Finance 30%, OSMP 35%, PW Transportation 23% In the past 10 years the library has seen a 28% growth in circulation, 85% growth in childrens material, 500% growth in children's program attendance, 100% growth in overall program attendance. ATTACHMENT B. 364 Change from 2002 to 2016 % Growth/Red uction in Dept % Change of Total City- wide change from 2014 to 2017 -14.89 -16%-10%-2.01 -2.5% 142.67 11%161.35 12.5% 142.67 11%161.35 12.5% clearly upward and downward cycles occur over the 15 year. While there have been ups and downs in the economy, some departments have seen steady obvious and moderated steady growth; OSMP 37%, Finance 11%, CMO 18%, Public Works - Utilities 19% In the past 3 years, the city has staffed up as we emerged from the recession. Growth for some departments from 2014-2017 has been significant; CAO 30%, CMO 75%, Communications 42%, Finance 30%, OSMP 35%, PW Transportation 23% ATTACHMENT B. 365 Population Percentile 25 Percentile 50 Percentile 75 Percentile 95 Count* 100,000 and up $4.62 $6.94 $8.37 $12.64 13 25,000-99,999 $3.82 $4.09 $5.38 $6.14 13 10,000-24,999 $2.98 $3.53 $5.30 $7.15 12 5,000-9,999 $3.16 $5.00 $7.41 $11.74 14 2,500-4,999 $2.22 $3.53 $7.41 $9.06 14 1,000-2,499 $3.60 $6.81 $13.33 $21.07 14 999 and below $3.62 $4.88 $10.61 $11.42 10 Resort $5.54 $9.83 $19.59 $23.92 23 Statewide $3.35 $5.46 $8.56 $20.42 113 Materials Expenditures per Capita Colorado Data 2014 Calculation: Dollar amount spent on materials/ Library Service Area Population = Materials Expenditures per Capita Resort Libraries: Basalt Regional, Eagle Valley, East Routt, Estes Valley, Gilpin County, Grand County, Gunnison County, Hinsdale/Lake City, Lone Cone/Norwood, Mineral County School/Regional, Northern Chaffee County, Ouray, Pitkin County, Rampart Regional, Ridgway, San Miguel/Telluride, Silverton, South Routt, Southern Chaffee County, Southern Teller County School/Public, Summit County, Vail, West Routt/Hayden. Example: Pleasant Library serves a population of 60,000 and spends $200,000 on materials. Materials Expenditures per Capita = $200,000/60,000 = $3.33 * Libraries included in calculation. Some libraries did not submit one of the data elements necessary for the calculation. Total possible = 114 ATTACHMENT C. 366 Percentile 25 Percentile 50 Percentile 75 Percentile 95 Count Missing Materials Expenditures per Capita 2.04 3.81 6.42 13.53 9305.00 54.00 Circulation per Capita 3.50 6.37 10.23 20.03 9305.00 56.00 Turnover Rate - Physical Collection 0.67 1.22 2.07 3.90 9305.00 662.00 Turnover Rate - Digital Collection 0.04 0.15 0.63 7.18 9305.00 2305.00 Turnover Rate - Total Collection 0.41 0.84 1.54 3.35 9305.00 61.00 Nationwide Percentiles - All Areas ATTACHMENT D. 367 DATE: TO: FROM: SUBJECT: June 5, 2017 David Farnan, Director of Library and Arts Department Devin Billingsley, Senior Budget Analyst Boulder Public Library District Cost Analysis Exploration into the cost and revenue implications of the Boulder Public Library separating from the City of Boulder and creating a library district is, first and foremost, based on the assumption that service levels remain consistent. Therefore , the following analysis addresses the additional baseline administrative overhead that the Boulder Public Library would bear should it separate from the city and no longer be able to access the city’s centralized and general fund supported governance infrastructure. This analysis also explores the revenues that would be needed to support the Library as a separate entity under a property tax model, excluding consideration of any offsetting grant and donation revenue. Also included is a calculation of the potential savings to the City of Boulder and the subsequent impact on the city’s Sales and Use tax rate should a library transition be offset with a reduction in the tax rate. All values in this analysis are based on 2018 estimated (inflated) library expenditures relative to anticipated property tax receipts supported by preliminary 2017 property assessments. Library District Expenditures Table 1 on the next page depicts the current operating expenses for library programs and services as well as a range of additional administrative overhead costs the library would be assuming if it separated from the city and implemented organizational changes in the process. As can be seen in the top of Table 1, 2018 estimated costs for programs and services are $8.2 million. The middle section of Table 1 depicts the $1.9 million in additional administrative costs the library would likely confront if it entered into direct charge agreements with any of the city’s internal service departments. This is a base case and it is estimated that these costs could be approximately 15% higher should the library independently cover this overhead as the library would lose some of the economies of scale that the city at large realizes. Table 1 also includes costing of the operational changes/enhancements that would likely be necessary should the library separate and form a district. The total combined cost of the library operating as an independent entity are, with cost agreements and without, $10.1 million and $12.0 million, respectively. Additional details about the costing categories are provided in Attachment A. ATTACHMENT E. 368 2 Table 1 Library District Expenditure Range All personnel costs are imbedded in the expenses in the table above and assume that library staff would retain a similar benefits package including continued participation in the Colorado Public Employees Retirement Association (PERA) under the local government designation. Continuing participation in PERA would require the library to assume approximately $5.5 million in unfunded net pension liability and all employer contribution requirements therewith. Library District Revenues Boulder Public Library is currently supported through a combination of a 0.33 mill dedicated property tax and City of Boulder Sales and Use tax. In 2018 it is expected that property taxes will generate approximately $1.26 million for library operations with sales and use tax making up the difference of approximately $6.94 million. The $6.94 million is the savings the City of Boulder would realize if Boulder Public Library separated. Should this savings be returned to the taxpayers, Boulder’s sales and use tax rate would fall from 3.86% to 3.66%, or by approximately 5%. Projected 2018 property tax receipts are based on the preliminary 2017 residential and commercial property assessment which is 21% higher than the 2015 assessed valuation. This 21% increase in property tax receipts represents a weighted average increase across all property types Cost Center 2018 Estimated Costs (Base) 2018 Estimated Costs w/Org. Changes Programs & Services Public Services $ 3,742,000 $ 4,492,000 Community Engagement $ 1,421,000 $ 1,636,000 eServices $ 1,538,400 $ 1,793,400 Library Administration $ 1,498,400 $ 1,538,400 Subtotal Programs & Services $ 8,199,800 $ 9,459,800 Additional Administrative Overhead Communications 74,800$ 121,000$ Legal 49,500$ 56,900$ Finance/Risk 165,900$ 316,700$ HR 289,200$ 332,600$ IT 856,800$ 985,300$ Facilities 438,200$ 438,200$ Subtotal Admin. Overhead 1,874,400$ 2,250,700$ Special Projects/Programs Civic Area -$ 250,000$ Public Art -$ -$ Parking Structure -$ -$ Subtotal Special Projects -$ 250,000$ Total Expenditures 10,074,200$ 11,960,500$ ATTACHMENT E. 369 3 and includes a downward adjustment from 7.96% to 7.20% in the residential property assessment rate per the Gallagher Amendment. According to 2017 preliminary assessments, one mill levy equals approximately $3.81 million in property tax receipts. If the Boulder Public Library were to shift to a full property tax funded model, the mill levy necessary to sustain operations (including the additional administrative overhead) with and without direct charge agreements would range from 2.65 mills to 3.14 mills, respectively. This equates to a 3.1-3.6% increase in the property taxes for the average Boulder property tax payer. Attachment A – Detailed Library District Costing ATTACHMENT E. 370 Cost Center Subcategory 2018 Estimated Costs (Base) 2018 Estimated Costs (Inflated) Org Changes Total Notes Programs and Services Public Services 3,742,000$ 3,742,000$ 750,000$ 4,492,000$ Increase collection over 5 years Community Engagement 1,421,000$ 1,421,000$ 215,000$ 1,636,000$ Expand program/outreach staff eServices 1,538,400$ 1,538,400$ 255,000$ 1,793,400$ Expand Bldg. 61 staff Library Administration 1,498,400$ 1,498,400$ 40,000$ 1,538,400$ Enhance security; promote COO Subtotal Programs & Services 8,199,800$ 8,199,800$ 1,260,000$ 9,459,800$ Administrative Overhead Communications Communications 74,800$ 86,000$ 35,000$ 121,000$ Add Comm. Manager ($35k net differential) Legal Legal Advisory 28,900$ 33,200$ 33,200$ Legal Records 20,600$ 23,700$ 23,700$ Finance Financial Reporting and Analysis 106,200$ 122,200$ 120,000$ 242,200$ Add CFO ($120k differential) Finance Contract & Purchasing Administration 19,800$ 22,700$ 22,700$ HR Advisory Services 134,800$ 155,000$ 155,000$ Add HR Manager; part-time support ($135k) HR Labor Relations 15,000$ 17,300$ 17,300$ HR Talent Management 2,800$ 3,200$ 3,200$ HR Training & Development 41,700$ 47,900$ 47,900$ HR Data Systems 20,100$ 23,100$ 23,100$ HR Payroll 25,500$ 29,400$ 29,400$ HR Benefits Admin 49,300$ 56,700$ 56,700$ IT End User & Security Services 58,000$ 66,700$ 66,700$ Add IT Manager, Tech Support Staff IT Network Administration & Support 49,600$ 57,100$ 57,100$ IT Application Administration & Support 379,500$ 436,400$ 436,400$ IT Infrastructure Administration & Support 254,600$ 292,800$ 292,800$ IT Windows Server Administration 84,100$ 96,700$ 96,700$ IT Technical Training 31,000$ 35,600$ 35,600$ Insurance Workers Comp Premiums 4,900$ 6,400$ 6,400$ Insurance Liability Premiums 27,400$ 35,600$ 35,600$ Insurance Unemployment & Vol Ins 7,600$ 9,800$ 9,800$ Facilities O&M for Main 383,300$ 383,300$ 383,300$ 2% CRV Facilities O&M for Reynolds 35,100$ 35,100$ 35,100$ 2% CRV Facilities O&M for Carnegie 19,800$ 19,800$ 19,800$ 2% CRV Subtotal Admin Overhead 1,874,400$ 2,095,700$ 155,000$ 2,250,700$ -$ Projects/Programs Civic Area 250,000$ 250,000$ 5-year contribution commitment Projects/Programs Public Art -$ TBD Projects/Programs Parking Structure -$ TBD Subtotal Projects/Programs -$ 250,000$ Total Library District OpEx 10,074,200$ 10,295,500$ 11,960,500$ ATTACHMENT A DETAILED LIBARY DISTRICT COSTING ATTACHMENT E. 371 Colorado State Library 201 East Colfax Ave., Room 309 Denver, CO 80203 Phone: 303-866-6900 Fax: 303-866-6940 Web: www.ColoradoStateLibrary.org Colorado State Library - 7/15/2010 Web Address: www.ColoradoStateLibrary.org Colorado Library Law – The Quick Guide Comparison of Library Districts and a Regional Library Authority CRS 24-90-107,108,109,112,113.3, 114 CRS 24-90-110.7 Library District (LD) CRS 24-90-107,108,109, 112, 113.3, 114 Regional Library Authority (RLA) CRS 24-90-110.7 Both Definition: Library District is a governmental unit created by one or more cities or counties. Library District is a political subdivision of the state, like special districts, cities, towns, and counties. Regional Library Authority is a governmental entity created by an agreement between two or more governmental units. These could be cities, counties, and/or library districts. Participants agree to finance, operate, and maintain publicly-supported library services for the agreed-upon regional area. Method of Establishment: Library Districts are formed by a resolution of ordinance from a city or a county OR by a petition. Specific requirements and procedures are found in CRS 24-90-107 Any new or increased tax requires voter approval. Regional Library Authority (RLA) Can’t be formed unless each governmental unit passes a resolution or ordinance AND has a contract with the other units. Resolution or ordinance must describe legal service area (LSA) of the authority, the governance, and state that the electors shall approve sales and/or use tax or any ad valorem tax before taxes can be levied. Boundary of the RLA may not be less than the entire area of any municipality and any other unit forming the RLA, except that it may be less than the entire area of a county. Any new or increased tax requires voter approval. Both Library District and Regional Library Authority must hold at least one public hearing addressing the purposes, powers, rights, obligations, and responsibilities of each unit which is forming the district or library authority. The Legal Service Area (LSA) must be identified and specify the mill levy or other type and/or amount of funding. Any new or increased tax requires voter approval. Contract or written agreement: CRS 24-90-109 (p) A contract or inter-governmental agreement (IGA) may be made after the establishment of the district and after appointment of trustees. Contract for library services is between each participating governmental unit and the library district board. CRS 24-90-110.7 (2) Contract must be signed before the establishment of the Regional Library Authority (RLA). Effected within 90 days. Between each participating governmental unit. Must describe boundaries of the RLA. Must address governance of RLA. ATTACHMENT F. 372 Comparison of Library Districts and a Regional Library Authority The Quick Guide May 2010 Page 2 of 4 Library District (LD) CRS 24-90-107,108,109, 112, 113.3, 114 Regional Library Authority (RLA) CRS 24-90-110.7 Both Example: between the library district and a school board OR the library district and a municipality, OR the library district and the county that will pay for extending services to non-district residents. CRS 24-90-113.3 A governmental unit (municipality, county, school district) may contract to receive library services from an existing library. Contract must specify:  geographic area covered by contract  amount of money paid to library  length of contract  any other necessary information.  Must address financial obligations for each unit in the RLA.  Must designate a financial officer.  Electors must approve sales or use taxes, or ad valorem taxes.  May modify Legal Service Area (LSA) boundaries after establishment.  How property or assets will be disbursed; divided, or distributed.  Terms for contract continuation or termination agreements;  Contracts can’t be terminated if there are financial obligations unless escrow payment arrangements are made.  Expected sources of revenue and any other requirements. Board of Trustees: CRS 24-90-108 Board size must be 5-7. Must be chosen from residents in the Legal Service Area. (LSA)  initial board is appointed by establishing governmental unit(s)  adopt bylaws, rules, and regulations for guidance  vacancies to be filled as soon as possible  bylaws must define ‘good cause’ for removal of trustee  officer designations and how they’re elected/appointed  meeting conduct rules  how to amend bylaws  length and term numbers of board members  file bylaws with legislative body of each governmental unit. CRS 24-90-110.7 (2)(c) Board of Directors – no size specified. Contract with establishing governmental units must specify:  number of directors  how appointed  terms of office  compensation (if any)*  how to fill vacancies  officers—how selected and duties  voting requirements for board action  a majority is a quorum, and is required for actions. * board members cannot be paid to serve Powers and Duties: CRS 24-90-10  Have supervision and care for library property, rooms, and buildings.  Employ a librarian, and other staff as recommended by librarian.  Prescribe salary and duties.  Submit budget, and certify the sums necessary to operate in the coming year. CRS 24-90-110.7(3)  Acquire, construct, finance, operate, or maintain public library services located in the boundaries of the authority.  Make and enter into contracts.  Employ agents and employees.  Acquire, hold, lease, sell, or dispose of real or personal property, commodity, or service. ATTACHMENT F. 373 Comparison of Library Districts and a Regional Library Authority The Quick Guide May 2010 Page 3 of 4 Library District (LD) CRS 24-90-107,108,109, 112, 113.3, 114 Regional Library Authority (RLA) CRS 24-90-110.7 Both  Adopt a budget and make appropriations.  Accept gifts, money, and property.  Hold and acquire land by gift, lease, or purchase.  Lease, purchase, or build as needed.  Sell, assign, transfer, or convey library property no longer needed.  Make a finding that the property is no longer necessary. If property is going to another governmental agency, a finding isn’t needed.  Borrow funds with a short-term loan – no longer than six months.  Authorize bonding of financial persons.  Conduct an annual audit.  Authorize purchase of library materials end equipment.  Hold title to property given to library  Have authority to enter into contracts  Send the Public Library Annual Report to the State Library.  May allow nonresidents to use the library materials, equipment and services.  Serve as a repository for school district collective bargaining agreements.  Adopt, by resolution, rules respecting the exercise of its powers and the carrying out of its purposes. Funding CRS 24-90-107 (3) (a) (V) Mill levy or other type/amount of funding specified in the resolution or ordinance by the establishing bodies OR in the establishing petition. CRS 24-90-112 CRS 24-90-112.5 May raise mill levy or issue bonds if electors approve. CRS 24-90-110.7(2)(f) and CRS 24-90-110.7(3) If the RLA levies taxes the contract must state:  that the RLA adopt a resolution about levying taxes or fees;  be fair with, and not impose undue burden on anyone;  the taxes will conform other CRS requirements  a designated financial officer to coordinate collection  this person shall identify businesses eligible to collect sales and use taxes. Taxation powers:  Sales or use tax, or both  Ad valorem tax* *A percentage of value tax. Sales, income, and property taxes are three of the more popular ad valorem taxes All funding levies must be approved by electors in the legal service area of the Library District or Regional Library Authority (RLA). ATTACHMENT F. 374 Comparison of Library Districts and a Regional Library Authority The Quick Guide May 2010 Page 4 of 4 Library District (LD) CRS 24-90-107,108,109, 112, 113.3, 114 Regional Library Authority (RLA) CRS 24-90-110.7 Both State Constitution - Article X (TABOR) Approval of any tax levy must conform to the Taxpayer Bill of Rights (TABOR) requirements. devised by government. State Constitution - Article X (TABOR) Approval of any tax levy must conform to the Taxpayer Bill of Rights (TABOR) requirements. State Constitution - Article X (TABOR) Approval of any tax levy must conform to the Taxpayer Bill of Rights (TABOR) requirements. Abolishment CRS 24-90-114 Library District may be abolished only by a vote of the registered electors in the district. Board of Trustees will dispose of the materials and equipment. CRS 24-90-110.7 (2)(e) The contract between the governmental units shall specify the length of the contract or method of termination of the Regional Library Authority. Note: Further specific Regional Library Authority powers, restrictions, and requirements are found in the full CRS 24- 90-110.7 text: http://www.ColoradoStateLibrary.org/LibraryLaw/download/LibraryLawRev080509.pdf See also the Quick Guide for the Regional Library Authority at www.ColoradoStateLibrary.org/LibraryLaw/download/QuickGuideRLA.pdf * This is a rough, non-legal summary of the statutes. Consult with your respective city, county, or district lawyers for legal advice on, and implications of, Colorado Library Law, or call the Colorado State Library for additional information. For further Public Library Information: www.ColoradoStateLibrary.org/LibraryDevelopment/PublicLibraries Colorado State Library, 201 E. Colfax Ave., Room 309, Denver, CO 80203 voice: 303-866-6900, fax: 303-866-6940 ATTACHMENT F. 375 To: Boulder Public Library Commission From: David Farnan, Library and Arts Director Jennifer Phares, Deputy Library Director Date: July 10, 2017 Subject: Library Master Plan – project schedule and October Library Commission retreat Purpose: Library staff seeks input from the Library Commission on the Master Plan project timeline, project updates during the upcoming monthly Library Commission meetings, and discussion items for the Monday, Oct. 9, 2017 retreat. Presentation of the final Library Master Plan to City Council is currently scheduled on Nov. 28, 2017. Reference materials on this topic included in the packet are as follows: Attachment A. Master Plan project timeline Upcoming master plan items for discussion with the Library Commission: Discussion item Time • Draft options for the mission, vision, and guiding principles Aug. 2, 2017 LC meeting • Review draft goals and discuss structure for community open house meetings in September • Review and input on draft plan document TBD • Dry run of presentation to City Council TBD 376 Boulder Public Library Master Plan Timeline 2015 Q3 Q4 2016 Q1 Q2 Q3 Q4 2017 Q1 Q2 Q3 Q4 June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec PROCESSENGAGEMENTADVISORY& CITY COUNCILPHASE 1: Project planning PHASE 2: Research, data collection & needs assessment PHASE 3: Analysis,final plan, approval July 11 Library Commission retreat: Trends in Libraries discussion July 30 Library Commission retreat: Project planning Nov. 14 Library Commission Study Session: Project Mar.13 Library Commission Study Session: Community engagement Library Commission Monthly Meetings:project status updates Library Lab Kick off event Apr. 5 & 6: Community Survey Mar. 13 to Apr. 17 Kids Survey Apr. 5 to May 30 Focus groups: 5 general, 2 teen, 1 NoBo, 1 Gunbarrel Community Check In Open house meetings September Community needs assessment research Community Leaders Dialogue Community Leaders Interviews May 16 to 18 Project communications and marketing plan implementation Benchmark research Programs &Services Inventory Jul. 15 Library Commission retreat: review community input Library service area & user demographic data collection Partnership plan Draft Master Plan document Present final plan & adoptionCommunications &Marketing plan development Staff input activity programs & services inventory Staff Survey Mar. 7 to Apr.2 Project website implementation Nov. 28 City Council Study Session: presentation RFP for project consultant (2 rounds) Survey & focus group development RFP & interviews for needs assessment consultant Book Rich Environment Event May 19 BLDG 61 Pop up maker expo Innovate @ BVSD June 8 Coloardo Latino Festival June 23 Holiday Park Party July 8 Update for Boulder Library Foundation & meeting with YOAB September Staff Mission Statement exercise June Present to Planning Board Oct.9 2017 Library commission Study Session ATTACHMENT A. 377